Castle Management, Inc. jobs in Plantation, FL - 272 jobs

Under the direct supervision of the Production Manager, this position provides support to the Home Office and our sites. Computer literacy, effective communication and organizational skills are required. Understand and comply with all company and departmental rules and regulations, policies and procedures. Ability to read, write and communicate verbally in English. Responsibilities May include some or all of the following as applicable: Process and send Mass Communications (Mailings and Eblasts). Sorting and distributing incoming and outgoing correspondence for the office. Certified Mail - Process and maintain certified mail log. Sort and return correspondence for terminated associations. Keep materials organized and track stock - envelopes, paper, ink, etc. Assist with reporting/billing of dept. jobs and expenses. Performs other duties as assigned. Qualifications Skills/Abilities: Must have knowledge of use and operation of standard office equipment (i.e. printers, etc.). Advanced Microsoft Office knowledge (i.e. Excel, Word, Outlook) Work requires continual attention to detail and meeting deadlines. Able to work independently and as a team. Equipment & Computer requirements: Computer - MS Word, MS Excel, MS Outlook Printer. Postage machine. Insert machine. Physical Requirements: Ability to lift up to 15 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information. Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. DISCLAIMER: This is not an all-inclusive . In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Property Manager job is licensed under the provisions of Florida Statute 468. The Property Manager is required to be knowledgeable about Florida Statute 718, which governs Condos. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and accordance with community rules and regulations. This hands-on leadership position oversees the community's operational, administrative, financial, human resources, maintenance, and security functions. The position requires the Property Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention. All services of the Property Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Board of Directors and Castle Management, LLC. The Property Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Operations and Accounting Utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to remain in compliance with Castle Management guidelines. Plans, directs, and oversees the implementation of comprehensive systems to protect the association's community assets and records professionally. Create and manage the Association's budget and financial processes Assists in preparing monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association's financial reports and supports the Treasurer by obtaining responses to financial questions. Compliance with all reporting requirements outlined in the Castle Management contract. Compliance with meeting requirements outlined in Florida Statue 718. Prepares recommendations for collection action on delinquent accounts and reports to the board on a monthly basis on the progress. Responsible for the storage and maintenance of Association records required under Florida Statute, including the maintenance of the Association's Website. Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters. Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association. Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors. Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party. Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business. Reviews and codes vendor invoices before payment after confirming that the work has been completed satisfactorily. Ensure payments are made in alignment with the Board's direction. In the absence of an Assistant Property Manager, tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings. Talent Management Owns all aspects of the employee cycle, including hiring, training, managing performance, approving payroll and PTO, and coaching and developing teammates on-site. Ensures the team is capable of meeting the community's goals and high standards in a hospitable, sensitive, and courteous manner. Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties. Managing Relationships Fosters appropriate communications between Board Members, Residents, and Management Responds within the required timeline to all owner and Board Member requests. Other duties and responsibilities as assigned. Supervisory Responsibilities Directly manage the on-site team Carry out supervisory responsibilities following Castle's policies and applicable laws. Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience An active CAM license is required. An associate's degree with a concentration in business is preferred. A minimum of 2 years of CAM or related business experience, or more, depending on the community, is required. Knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required. Knowledgeable of Condo law and required statutory inspections and regulations as outlined by Florida state and county. Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required. Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint). Experience with Building Link or similar software may be required or preferred. Valid Driver's License. Some understanding of Condo building mechanics may be required Skills and Abilities Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Strong experience with conflict resolution strategies is required. Advanced time management skills required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes. Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language. Excellent organizational skills and attention to detail. Strong analytical, problem-solving, and negotiation skills. Strong presentation and public speaking skills required. Multiple language fluency is desirable and may be required depending on the community's needs. Ability to act with integrity, professionalism, and confidentiality. Physical requirements The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods Work in different environmental working conditions (e.g., heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects. Reach with hands and arms. Extensive use of fingers for typing and visual use of the computer monitor. Ability to quickly and easily navigate property/buildings. Ability to possibly walk in uneven terrain, depending on the community, while conducting inspections. Repeat various motions with wrists, hands, and fingers. Ability to detect auditory and visual emergency alarms. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

87 Park, 8701 Collins Ave 8701 Collins Avenue Miami, FL 33154, USA Pay Range Pay or shift range: $150,000 USD to $200,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons. Description Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager oversees Property Managers and other department leaders. Duties and Essential Functions Acts as key employee liaison between client, KW Property Management, and internal support staff, presenting a professional and competent image. Works closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitating solutions to problems within the community. Demonstrate a positive, professional and client‑oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on‑site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave in a professional manner and comply with company's safety standards. Motivate staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquire and maintain current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiate contact with new resident representatives to coordinate the move‑in process, provide an introduction and orientation to the staff and building, review available services, and review the building rules and regulations. Set and adhere to the highest standards of performance and instill them in the staff by personal follow‑up to ensure that the service is being delivered. Respond to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Run a BOD meeting when necessary according to Roberts Rules of Order. Create a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepare professional presentations of reports, action plans, budgets, bid analysis, etc. Support the KWPM's GREAT values, philosophy, goals and adhere to KWPM policies. Organize time effectively and successfully balance the competing demands of multiple projects. Attend monthly Manager's meeting. Maintain and upload all documents into the management support systems accurately and update accordingly. Monitor contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organize all files and policies as per the company's standards. Update Association communication regularly - update menu boards, prepare Association newsletter, update Association web‑site. Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possess knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitor aging report, timely legal action, and updated collection module on a timely basis. Keep equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Responsible for managing staff on‑site, including the Property Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Business Acumen Customer/Client Focus Decision Making Financial Management Results Driven Supervision Responsibility Responsible for managing staff on‑site, including the Property Manager. Physical Demands The employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type This is a full‑time exempt position. Days and hours of work are Monday through Friday. Business hours will be determined by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Experience and Education Five (5) years of experience as Community Property Manager managing the community operations, such as staff and service contracts. Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bilingual in English and Spanish. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Skills Oral and Written Communication - Advanced Leadership - Advanced Behaviors Functional Expert: Considered a thought leader on a subject Enthusiastic: Shows intense and eager enjoyment and interest Leader: Inspires teammates to follow them Motivations: Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Education Bachelors or better. Licenses & Certifications CAM Preferred Qualifications Bilingual in English and Spanish. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Groundskeeper is required to maintain the clean and neat appearance of assigned areas, focusing on the exterior of the property and its grounds. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Empty and clean ashtrays, and transport other trash and waste to disposal areas. Sweep, scrub, wax, and/or polish floors and individual building common areas, using brooms, mops, and/or power scrubbing, power washing and waxing machines. Keep storage areas and carts well-stocked, clean, and tidy. Complete all required forms and work orders. Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition by painting when necessary. Maintain assigned equipment in good working condition. Remove debris from driveways, garages, and swimming pool areas. Wash outdoor walls, ceilings, and woodwork, waxing and polishing as necessary. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department. Observe precautions required to protect Residents, guests and property, and report damages, theft, and found articles to supervisors. Properly utilize new equipment and follow safety procedures prior to using this equipment. Work Environment Position requires exposure to the outdoor climate and weather conditions. Moderate noise level. Physical Demands Ability to work with and around chemical cleaning solution. Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds or more in the work environment. Ability to handle, finger, grasp and feel objects and equipment. Ability to reach with hands and arms. Ability to quickly and easily navigate the property/building as required, meeting the job functions. Ability to repeat various motions with the wrists, hands and fingers. Position Type/Expected Hours of Work Days and hours of work will be determine at the work location. This schedule may change to accommodate the business needs of the company Required Education & Experience Minimum two (2) years working in groundskeeping or janitorial. Knowledge of cleaning and sanitation products. Must have the ability to react and address all emergency situations in a timely manner. Effective written and verbal communication skills. Position Supervision Employee reports directly to the supervisor of the department. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pool Attendant is responsible for maintaining a safe and clean aquatic recreational area for guests or residents. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcoming and Greeting residents. Assisting them with lounge covers, towers and umbrellas etc.; Maintain sign-in sheet; Set up umbrellas and the cabanas; Makes sure water is placed on the table, as well as the beverage container and skin care products Fold towels daily to be offered to the residents. Assist residents with setting up lounge chairs, umbrellas, and other pool area equipment. Ensure residents are complying with Association Rules and Regulations; Report any malfunction immediately to Supervisor; Remove dirty towels and trash; Maintain and organize the pool furniture, floor candles and tables. Complete daily check list Work Environment The position will be mostly outdoors, near a pool. Moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This position will require long periods of standing and walking, as well as working outdoors. Position Type/Expected Hours of Work This is a non-exempt (hourly) position. Days and hours will be determined by the property. The schedule may change to accommodate the business needs of the property. Required Education and Experience Prior experience in a related position. Experience at a luxury property or hotel is strongly preferred High School Diploma or Equivalent; The ability to work in a busy, luxury, and fast-paced environment. Must convey a positive and “can-do” attitude at all times, including during high-stressful situations. Must be able to work well in a collaborative environment with various team members in other departments. Must be able communicate effectively with other team members and guests. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Supervisory Responsibility; This position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings. Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents' requests and needs upon entering the community or building. The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Greets residents/guests upon entry, and respond to requests, questions, and any other needs. Documents issues or transactions as needed. Develop an understanding of Association policies and requirements. Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed. Develop knowledge of surrounding areas and attractions. Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed. Tracks activity logs and incident reports, records, and forms for the Property Manager's daily review. Escalates concerns and issues to the Property Manager for immediate resolution when necessary. Monitors Emergency Response System and responds in a timely and efficient manner. Monitors and controls Electronic Security Control Systems if applicable. Ensures all safety precautions and procedures are followed while performing duties. Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable. Dependent on shift, maybe required to handle overnight activities. Other duties and responsibilities as assigned. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience High school diploma or equivalency required. 1+ years of administrative or hospitality experience preferred. Skills and Abilities Effective written and verbal communication skills. Excellent customer service skills including strong conflict resolution and de-escalation techniques. Intermediate command of computer hardware/software, specifically Microsoft Office Suite. Excellent organizational skills and attention to detail. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Multiple language fluency is desirable but not necessary. Physical requirements The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods. Walk and climb stairs. Easily navigate the property/building as required to meet the job functions. Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, and feel objects and equipment. Reach with hands and arms. Repeat various motions with wrists, hands, and fingers. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

TheTalent Development Coordinator supports the overall function of the Talent department team in the organization. They have full responsibility over coordination for all technical and behavioral training programs and facilitation of select training programs. The coordinator manages the company learning management system and all training events. The Talent Development Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Assists in maintaining updates to new employee orientation and onboarding programs and serves as room moderator as needed Manages all LMS administration, maintaining all LMS data current and up to date to ensure accurate data is being fed into the system for accurate reporting Manages and updates all materials including maintenance of LMS and company curricula Manages and owns all learning communications to communicate learning offerings Designs and develops training and course materials as needed Supports creation and distribution of mandatory training completion reports Creates online learning modules using best practices for e-Learning Monitors and ensures compliance with required workplace training and education Manages and provides materials inventory for all talent events Coordinates all talent event logistics and supports Castle events as needed Responsible for completing project tasks efficiently, ensuring all project deadlines, milestones, and deliverables are met Supports the Annual Awards program logistics and organization of awards for the company Delivers and facilitates training to employees using a variety of instructional techniques as needed Always maintains professional image and confidentiality of all company records and information. May perform other duties as assigned Qualifications Associates degree with concentration in business or human resources management, or equivalent combination of education and experience. 2+ years, in a training or human resources role; or equivalent combination of education and experience Experience working with learning management systems and content development preferred. Extreme attention to detail Excellent verbal and written communication skills. Excellent interpersonal skills Excellent organizational skills and attention to detail. Ability to prioritize tasks in a fast-paced environment. Ability to act with integrity, professionalism, and confidentiality. Outstanding customer service, and interpersonal skills required. Strong computer skills in word processing, spreadsheet, database and presentation software required; specifically, knowledge of Microsoft Windows, Word, Excel, PowerPoint and Outlook. Thrive in a fast-paced environment. Work and use time effectively based on key priorities, under tight deadlines while maintaining composure. Ability to engage and influence people Bi-lingual preferred (Spanish/English) Not ready to apply? Connect with us for general consideration.

The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents' requests and needs upon entering the community or building. The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Greets residents/guests upon entry, and respond to requests, questions, and any other needs. Documents issues or transactions as needed. Develop an understanding of Association policies and requirements. Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed. Develop knowledge of surrounding areas and attractions. Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed. Tracks activity logs and incident reports, records, and forms for the Property Manager's daily review. Escalates concerns and issues to the Property Manager for immediate resolution when necessary. Monitors Emergency Response System and responds in a timely and efficient manner. Monitors and controls Electronic Security Control Systems if applicable. Ensures all safety precautions and procedures are followed while performing duties. Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable. Dependent on shift, maybe required to handle overnight activities. Other duties and responsibilities as assigned. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience High school diploma or equivalency required. 1+ years of administrative or hospitality experience preferred. Skills and Abilities Effective written and verbal communication skills. Excellent customer service skills including strong conflict resolution and de-escalation techniques. Intermediate command of computer hardware/software, specifically Microsoft Office Suite. Excellent organizational skills and attention to detail. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Multiple language fluency is desirable but not necessary. Physical requirements The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods. Walk and climb stairs. Easily navigate the property/building as to meet the job functions. Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, and feel objects and equipment. Reach with hands and arms. Repeat various motions with wrists, hands, and fingers. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

The Lifestyle Coordinator is responsible for assisting with the planning and coordination of social events for the community. The Lifestyle Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Promote site events and activities by creating and/or updating accurate printed and digital materials including flyers, registrations/order forms, posters, show tickets, floor plans, signup sheets, check in sheets, directional and informational signs, brochures, newsletters, and relevant media announcements. Assist Lifestyle Director with maintaining Master Calendar of events for association Coordinate, attend and organize major annual events with Lifestyle Director and manage logistics throughout the year Assist Clubs with reservation and preparation of on-site events Manage inventory of supplies and equipment and notify Lifestyle Director if restocking and ordering is needed Scan checks into banking software and enter all deposits into property management software (i.e. Jenark) Provide weekly updates of ticket sales to Lifestyle Director Assist LD in the planning and execution of approved events Other duties and responsibilities as assigned. Supervisory Responsibilities None Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalency . 2+ years in administrative and/or event planning role or similar position Skills and Abilities Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines and use time effectively based on key priorities. Ability to prioritize multiple tasks with a high volume of requests. Intermediate command of computer hardware/software, specifically Microsoft Office Suite. Effective written and verbal communication skills Excellent interpersonal and conflict resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to act with integrity, professionalism, and confidentiality. Communicate, receive, and exchange ideas and information by means of spoken and written. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30 lbs. following appropriate safety procedures. Ability to: work in an upright standing, and sitting position for long periods of time crawl in small and tight spaces work in different environmental working conditions (e.g., heat, cold, wind, rain). walk and climb stairs stoop and bend Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, feel objects and equipment. Reach with hands and arms. Ability to quickly and easily navigate property/buildings is required to meet the job functions. Repeat various motions with wrists, hands, and fingers. Ability to detect auditory and/or visual emergency alarms May be to perform work outdoors during all seasons Ability to climb ladders and work at heights above ground level. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. May be to travel for training sessions off-site Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

The Housekeeper is responsible for the cleanliness and sanitation of common areas and amenities within the community. The Housekeeper provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Maintains cleanliness in common areas such as hallways, lobbies, and elevators. Removes litter, trash, and debris from all areas of the community. Empties trash receptacles, ashtrays, and waste baskets regularly, disposing of waste properly. Vacuums, sweeps, polishes, and mops floors. Straighten furniture in common areas as needed. Dusts and polish furniture, fixtures, and other surfaces to maintain a neat and tidy appearance Polishes and cleans windows, glass doors, brass, mirrors, and the like to ensure they are free of smudges and streaks. Clean and disinfect kitchen areas, including countertops, sinks, and appliances. Restocks supplies such as towel, toilet paper and soap dispensers as needed. Sanitizes all bathroom bowls, sinks, partitions and urinals daily and/or as needed. Clean and organize clubhouse including restrooms, shower stalls, fitness equipment, storage rooms Assists with the setup, breakdown and cleaning of meeting rooms for events Maintains supply and PPE's inventory and assists supervisor with ordering supplies as needed. Assists with hurricane preparation before, during and after a storm. Completes necessary checklists and/or work orders as assigned Report any equipment that is not working or malfunctioning and unsafe conditions to Management (i.e. lights out, trip hazards, electronic doors etc.) Maintains a safe and secure work environment throughout the building/property(s). Ensures all safety precautions are followed and proper usage of PPE's while performing duties. Other duties and responsibilities as assigned. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalency preferred 1+ year as a Houskeeper or similar position Knowledge and understanding of Material Safety Data Sheet (MSDS) required Skills and Abilities Skilled in operating select mechanical and electrical equipment (i.e. vacuum, mops, leaf blower, pressure washer, etc.) Basic literacy and numeracy skills are required to understand cleaning and safety guidelines. Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization Able to work under tight deadlines and use time effectively based on key priorities Basic command of computer hardware/software is required Effective written and verbal communication skills Excellent attention to detail. Strong problem-solving skills. Ability to act with integrity, professionalism, and confidentiality. Communicate, receive, and exchange ideas and information by means of spoken and written. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 40 lbs. following appropriate safety procedures. Ability to: work in an upright standing position for long periods of time crawl in small and tight spaces work in different environmental working conditions (e.g. heat, cold, wind, rain). walk and climb stairs stoop and bend Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, and feel objects and equipment. Reach with hands and arms. Ability to quickly and easily navigate property/buildings is required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms Ability to learn on the job. May be required to perform work outdoors during all seasons Ability to climb ladders and work at heights above ground level. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. May be required to travel for training sessions off-site Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Administrative Assistant provides a wide variety of administrative support services for the Homeowners' association, including support and assistance to the management office. The Administrative Assistant provides exemplary service in a manner consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Answers telephones promptly and assists residents with questions and concerns. Tracks resident issues to enable the Property Manager to identify major problems or trends. Maintains Association files, mail, binders, and office supply inventory. Attends Board Meetings as requested. Creates/posts newsletters and notices. Assists the manager with updating the website as needed. Maintains homeowner roster, database, mail instructions, and homeowner files. Assists in reviewing leases, if applicable, and processing new owner approval and interview packages. Review receivable reports and assist the property manager in forwarding collection packages to counsel. Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc. May be responsible for the processing of Association expense checks. Records miscellaneous income in assigned software. Assists residents with account balance inquiries. Researches discrepancies, processes overpayment refunds, and processes owner credits and charges as instructed by the Property Manager. Process ARCs and assist residents in booking amenity reservations. Assists residents with access control requests (new fob, gate remotes, transponders, etc). In the absence of a Covenants Coordinator, conduct the following: Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion Upload violations to the Production folder for mail-outs daily. Respond to resident inquiries with the information necessary to correct the violation in a timely manner. Performs property inspections and follows up on work orders as needed as directed by the Property Manager Ensures all safety precautions and procedures are followed while performing duties. Other duties and responsibilities as assigned by the Property Manager. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience High school diploma or equivalency required. A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background. Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams). The position may require a valid Driver's License. Skills and Abilities Strong customer service, communication, and interpersonal skills. Strong conflict resolution skills with the ability to handle and diffuse conflict situations required. Able to work under tight deadlines and use time effectively based on key priorities. Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language. Excellent interpersonal and office management skills. Excellent organizational skills and a high attention to detail. Ability to prioritize tasks in a fast-paced environment. Multiple language fluency is desirable and may be required depending on the community's needs. Ability to learn new technology. Ability to act with integrity, professionalism, and confidentiality. Physical requirements The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in a seating position for long periods Handle, grasp, and feel objects and equipment. Reach with hands and arms. Extensive use of fingers for typing and visual use of the computer monitor. Ability to quickly and easily navigate property/buildings are required to meet the job functions. Repeat various motions with wrists, hands, and fingers. Ability to detect auditory and visual emergency alarms. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. May be required to travel for training sessions off-site on an infrequent, ad-hoc basis. May be required to cover administrative staff at other communities within reasonable distance when needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Community Accountant is responsible for the preparation of monthly financial statements for the Home Owner Association and Condo Association. Responsibilities include preparing a comprehensive financial statement write-up, including but not limited to bank reconciliations, account and variance analysis, and preparing all balance sheet supporting schedules. The Association Accountant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers. Responsibilities Reviews all invoices for appropriate documentation and approval prior to processing. Balance Sheet and Income Statement (including variance analysis and explanations) Monthly bank reconciliations for each bank account Prepaid expense and insurance schedules Accrued expense schedule Any other balance sheet or income statement supporting schedules Review and analyze all subsidiary ledgers for accuracy Create monthly journal entries and year-end entries as provided by CPA's Interacting with board members, property managers and support personnel Completes special projects as necessary Qualifications Education/Training/Certifications/Licenses: Bachelor's in Business Administration degree with a concentration in Accounting or Finance is preferred (or required). Experience in full cycle Financial Statement Preparation is a must or equivalent combination of education and experience. Experience/Knowledge/Skills: Minimum of three years related accounting experience. Strong verbal and written communication skills creating effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines and use time effectively based on key priorities. Computer literacy: Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook. Experience with accounting software and/or Adobe Reader and Writer a plus. Language requirements: English is required; Multiple language fluency is desirable. Physical Requirements: Ability to lift up to 5 lbs. and work in a sitting position for long periods of time. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis. Disclaimer: This is not an all-inclusive . In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Concierge is a hospitality professional responsible for professional, effective and efficient handling of all residents' requests and needs upon entering the community/building. The Concierge provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs. Documents issues or transactions as needed. Develop knowledge of surrounding areas and attractions. Keeps track of activity logs and incident reports, records and forms for the Community Association Manager's review daily. Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification Monitors and controls Electronic Security Control Systems if applicable. Logging in all packages and tracks them through to pick-up by recipient. Follows-up on all complaints/issues notifying Community Association Manager as necessary. Ensures all safety precautions and procedures are followed while performing duties. May assist with resident notifications or special events. Process work orders and files resident documents and invoices, if applicable. Any other responsibilities as assigned by supervisor. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalency required. College level courses in business and hospitality preferred. 1+ years of hospitality experience preferred. Skills and Abilities Effective written and verbal communication skills Excellent customer service skills including strong conflict resolution and de-escalation techniques. Ability to project a professional and knowledgeable demeanor Intermediate command of computer hardware/software, specifically Microsoft Office Suite. Excellent organizational skills and attention to detail. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Multiple language fluency is desirable, but not necessary. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods of time. Walk and climb stairs. Easily navigate the property/building as to meet the job functions. Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, feel objects and equipment. Reach with hands and arms. Repeat various motions with wrists, hands and fingers. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

The Maintenance Technician helps maintain the grounds, facilities, and amenities of the Condominium or Homeowners Association (HOA) and reports to the Maintenance Supervisor or Property Manager. He or she ensures that all mechanical systems and equipment are functional and properly maintained in a clean and aesthetically appealing condition. The Maintenance Technician also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers. Responsibilities (May include some or all of the following as applicable) Reviews and completes work orders assigned by Maintenance Supervisor or Community Association Manager. Routinely inspects community and advises supervisor of any issues or makes corrections. Utilizes and maintains equipment in a proper, safe and effective manner. Maintains working relationships with community staff. Painting or touch up of all common areas as needed. Properly performs casual labor, such as lifting/moving heavy items as directed by supervisor. Makes general carpentry, electrical, plumbing, mechanical, and other minor community/building repairs as long as a permit is not required to complete the job. Maintains records and other maintenance reports as directed by supervisor. Reports need for major repairs to Community Association Manager Maintenance Supervisor. Checks all lighting daily. Pressure washes decks, sidewalks, entrances, and A/C and heat pump pads as necessary to maintain neat appearance. Regularly check AC drip pans for draining and clogs. Maintain any applicable recreational amenities (i.e. tennis courts, basketball court, bocce court). Ensures all safety precautions and procedures are followed while performing duties in compliance with OSHA guidelines and requirements. May be assigned other duties by Community Association Manager. Qualifications Education/Training/Certifications/Licenses: High school diploma or equivalency preferred. May require HVAC certification. Experience/Knowledge/Skills: Requires a minimum of (2) year's general experience in building trades, repair, and maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Computer literacy: Command of computer hardware/software is preferred, but not required. Language requirements: Multiple language fluency is desirable. Travel and availability requirements: May be required to travel for training sessions off-site on an ad-hoc basis. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts in a timely manner during on-call rotation or as directed by surpervisor. Physical Requirements: Ability to lift 50lbs. following appropriate safety procedures: Work in an upright standing position for long periods of time. Crawl in small and tight spaces. Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects and equipment. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written. Ability to quickly and easily navigate property/buildings are required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary (may be required to possess a valid Florida Driver's License.) Ability to climb ladders and work at heights above ground level (maximum 12-16 ft). The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors. DISCLAIMER: This is not an all-inclusive . In addition, management has the right to change any portion of this job description at any time and for any reason.

Why The Morgan Group? At The Morgan Group, we are more than our 70+ multifamily properties - we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success - they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We seek excellence We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin' Embrace challenges & be optimistic We are resilient Choose positivity We are level-headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions Our future depends on it We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success: Advancement opportunities Training Low-cost Medical, Dental, Vision Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Paid Time Off plans including: Vacation Sick Floating Holiday Bereavement Leave Holiday Schedule Referral Bonus Program Leasing commissions, Renewal commissions, and Quarterly Bonus Program How does Morgan Group benefit you? Joining Morgan Group means more than just a job - it's a chance to learn, grow, and build a career you're proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You'll Do Essential Job Functions: Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following: Adhere to MORGAN's Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook. Adhere to all Fair Housing laws. Operate the office in a professional, clean, uncluttered and well-staffed manner. Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard. Supervise the Office Team Members. Supervise, with the assistance of the Lead Maintenance, the Service Team Members. Create, maintain and encourage excellent resident relations. This includes but is not limited to the following: Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints. Require all Team Members to be professional and friendly to the residents while adhering to MORGAN's standards of non-fraternization. Maintain and/or create a resident renewal program. Create a sense of community with the residents and the community. Supervise, with the assistance of Lead Maintenance, the service team of the community. These duties include but are not limited to the following: Meet daily with Lead Maintenance. Monitor the timely completion of all service requests. Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc. Monitor and perform annual inspections that are required by the City, County or State. Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current. Maintain and manage the financial responsibilities on the community. These include but are not limited to the following: Adhere to the Community budget and report variances. Prepare monthly financials as directed by the Regional Property Manager. Provide additional financial information to owners and/or MORGAN senior management team. Assess the move out condition of apartments to prepare the final account statement. Prepare and submit annual budget data to the Regional Property Manager. Manage accounts payable processing in a timely and prudent manner. Manage and monitor all rental collection on the community. These include but are not limited to the following: Collect rent in a timely basis per the lease contract. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite. Ensure compliance with Community Policies and lease agreements. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc. Responsible for all personnel issues on the community by following the MORGAN standard. This includes but is not limited to the following: Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President. Monitor daily work and professional growth of all Team Members. Schedule and monitor vacation, holidays and sick time for Team Members on the community. Ensure all team members comply with MORGAN's dress code. Complete meaningful annual performance reviews with all team members. Ensure required training is completed by all team members. Comply with all training requirements set forth for this position. Manage, create and monitor the marketing of the community. This includes but is not limited to the following: Drive qualified traffic to the community. Know the community's market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income. Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner. Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates. Non-Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements: Will need to be on feet (33% to 100%). Will need to perform the following physical activities (50% to 100%).Example:Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments.Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community.Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies. Lifting/carrying (supplies, replacement parts, ladders, etc.).Over 50 lbs Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%) NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary. Vision Requirements: Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence. Frequent need to see small detail. Frequent need (33%-50%) to see things clearly beyond arm's reach. Hearing, Speaking and Written Requirements: Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements: Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities. Occasional need (1%-33%) to respond to after hour emergencies. Must have a valid driver's license, insurance and car registration if driving for business purposes. Working Environment: Constant need to be indoors (100%). Frequently outdoors (33% to 50%) during all weather conditions. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example - apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.

Why The Morgan Group? At The Morgan Group, we are more than our 70+ multifamily properties - we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success - they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We seek excellence We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin' Embrace challenges & be optimistic We are resilient Choose positivity We are level-headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions Our future depends on it We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success: Advancement opportunities Training Low-cost Medical, Dental, Vision Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Paid Time Off plans including: Vacation Sick Floating Holiday Bereavement Leave Holiday Schedule Referral Bonus Program Leasing commissions and Renewal commissions How does Morgan Group benefit you? The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you'll get the training and support from your team that you need to excel in your role and reach your full potential. What You'll Do Essential Job Functions: Adhere to MORGAN's Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook. Answer the phone. Follow up with all traffic and input all information into the appropriate system. Stand up and greet client. Tour and lease apartments and sell the products and service of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals. Walk apartment before move in to insure MORGAN standards. Prepare and complete all leasing paperwork including the lease. Obtain move in keys, remote and parking permit prior to resident's move-in date. Respond to resident requests and help to resolve resident problems, including creating service requests. Complete all Grace Hill classes which are recommended and attend Company required training. Maintain thorough product and knowledge of the community and the competition. Know the community's market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market. Prepare weekly and/or monthly market surveys. Participate in resident functions and other MORGAN sponsored resident activities. Reports to the Assistant Community Manager in the absence of the Community Manager. Work overtime as necessary to meet the MORGAN standards of customer service. Non-Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements: Will need to be on feet (33% to 100%). Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community. Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies. Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%) NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary. Vision Requirements: Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence. Frequent need to see small detail. Frequent need (33%-50%) to see things clearly beyond arm's reach. Hearing, Speaking and Written Requirements: Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements: Occasional need (1%-33%) to utilize personal transportation to view/inspect other apartment communities. Must have a valid driver's license, insurance and car registration if driving for business purposes. Working Environment: Constant need to be indoors (100%). Frequently outdoors (33% to 50%) during all weather conditions. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example - apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Supervisory Responsibility; This position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings. Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Groundskeeper is responsible for maintaining an aesthetically pleasing and functional outdoor space. The work that is performed may be indoors to maintain the interior of the community, outdoors to maintain the exterior, or a mixture of both. The Groundskeeper provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities May need to use an electric or gas blower to blow off decks, walkways, or debris. PPE's must be utilized. Must pick up trash from around property that is visual as well as trash that may collect under the base of hedges and plants. Assist as needed with emergency clean up after storms (including wind events). Maintain cleanliness of assigned areas and good working condition of assigned equipment. Minor touch up of painting of walls, doorways, and curbs. Pressure wash walkways, buildings and other property using power washing equipment. PPE's must be utilized. Will need to properly complete and utilize a checklist to complete daily work orders assigned provided by Property Manager, Lead, or Direct Supervisor. Report areas of concern including dry turf or dead plants throughout property. Ensures all safety precautions and procedures are followed while performing duties in accordance with safety guidelines. Other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalency preferred. OSHA Certification a plus Basic knowledge and understanding of irrigation, pest control, and landscaping. Knowledge and understanding of Material Safety Data Sheet (MSDS) Skills and Abilities Operate mechanical and electrical machinery/equipment (i.e. blowers, power washer, etc.) Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines, use time effectively based on key priorities, and understand directives given. Effective written and verbal communication skills Excellent interpersonal and organizational skills and attention to detail Strong problem-solving skills. Ability to act with integrity, professionalism, and confidentiality Communicate, receive, and exchange ideas and information by means of spoken and written. Basic command of computer hardware/software is Position may require a valid Driver's License. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. Ability to lift 50 lbs. following appropriate safety procedures. Ability to properly utilize gas or electric powered equipment and follow all required safety procedures Ability to: work in an upright standing position for long periods of time crawl in small and tight spaces work in different environmental working conditions (e.g. heat, cold, wind, rain). walk and climb stairs stoop and bend Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, feel objects and equipment. Reach with hands and arms. Ability to quickly and easily navigate property/buildings is required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. May be to perform work outdoors during all seasons Ability to climb ladders and work at heights above ground level. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.