Restaurant Manager jobs at Castle Management, Inc.

BEST MANAGEMENT JOB EVER! Spend your days poolside at Englewoods newest Resort Community, Beachwalk of Manasota Key. 5 day work week. NO LATE NIGHTS OR EARLY MORNINGS! This is the one you've been looking for! $70k-$80k. Apply Today. This individual will report directly to the Property Manager, as well as the Board of Directors. This role requires occasional presentations to the Board of Directors during Board meetings Work a minimum of 5 rotating shifts during a week, that will vary in arrival and departure times, and will include weekend work. A minimum of 50 hours per week. Responsibilities Includes the following. Other duties may be assigned. Consistent maintenance of/and refinement of Steps of Royal Service standards. Interview, Hire, Train, Coach, and hold associates accountable to job performance Maintain appropriate staffing levels for sales expectations and seasonal changes Assure staff have the tools and supplies to do their job. Place and/or review weekly orders for products necessary to be successful. Maintain food, beverage and labor cost consist with budget and sales expectations Participate in EOM inventories and reconciliation Assures outlet pars of all china, glass, and silver are at identified levels daily. Attends daily and weekly food and beverage meetings. Participates in planning, organizing, and controlling cost for events on property Assures Cleanliness of all F&B areas. (restaurant as well as banquet facilities where applicable) Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of all F&B components Maintain complete knowledge of menu items and bar recipes, and train associates to execute Maintain complete knowledge of local, state and federal food safety standards Ensure that assigned staff has reported to work; document any late or absent employees. Coordinate breaks for assigned staff. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies. Complete all paperwork and closing duties in accordance with departmental standards. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Two years of Restaurant experience; or comparable Exceptional understanding of all Profit & Loss line items, as it relates to restaurant operations Serve Safe certification preferred. (will train if needed) Language Skills Fluent in English as a primary language. Mathematical Skills Exceptional understanding of basic math skills, such as but not limited to; addition, subtraction, division and multiplication Reasoning Ability Individual must be capable of quickly assessing issues, and providing immediate and long term solutions. Other Skills and Abilities Exceptional understanding of the following Email, POS, Calculator, Excel and Word Physical Demands The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. Employee must but able to occasionally lift up to 25 lbs. Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Restaurant General Manager, will be asked to perform as a “working” manager, from time to time. Meaning, this individual may be expected to perform a function during service, that can/may include cooking, serving, cleaning, and giving direction alongside the associates they will supervise. Not ready to apply? Connect with us for general consideration.

Responsible for overall operation for the restaurant, food and beverage managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Managing all F&B and day-to-day operations within budget and to the highest standards. Below are some of the essential functions of the role; Leading F&B team by attracting, recruiting, training, and appraising talented Integration and collaboration of the Pool & Beach staff into the F&B operations for optimization inclusive attracting, recruiting, and training. Ensuring excellent levels of internal and external customer Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, Inspect storage areas for organization, use of FIFO (First in, First out), and Complete scheduled inventories and stock and requisition necessary Monitor dining rooms for seating availability, service, safety, and well-being of Complete work orders for maintenance Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy Print, document, and file all financial reports at the close of the day. Maintain the ALOHA POS system by inputting any menu or price changes, remove outdated and old menu items. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by General Manager. Competencies; Supervisory Responsibility: you will be managing all of the F&B employees and integration and collaboration of the Pool & Beach staff. Work Environment Work environment can be loud and busy. The position may require to be on shift for extended periods of time outside in temperatures above 90 degrees. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time exempt-level position. Days and hours of work will be a minimum of 40 hours a week. The schedule may change to accommodate the business needs of the property. Travel Position may require some light travel for meetings in the area. Required Education and Experience Preferred Education; Culinary school diploma or degree in food service management or related field Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently. Mastery in delegating multiple tasks. Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets. Guest-oriented and service-minded Prior experience in a related position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible for overall operation for the restaurant, food and beverage managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Managing all F&B and day-to-day operations within budget and to the highest standards. Below are some of the essential functions of the role; Leading F&B team by attracting, recruiting, training, and appraising talented Integration and collaboration of the Pool & Beach staff into the F&B operations for optimization inclusive attracting, recruiting, and training. Ensuring excellent levels of internal and external customer Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, Inspect storage areas for organization, use of FIFO (First in, First out), and Complete scheduled inventories and stock and requisition necessary Monitor dining rooms for seating availability, service, safety, and well-being of Complete work orders for maintenance Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy Print, document, and file all financial reports at the close of the day. Maintain the ALOHA POS system by inputting any menu or price changes, remove outdated and old menu items. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by General Manager. Competencies; Supervisory Responsibility: you will be managing all of the F&B employees and integration and collaboration of the Pool & Beach staff. Work Environment Work environment can be loud and busy. The position may require to be on shift for extended periods of time outside in temperatures above 90 degrees. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time exempt-level position. Days and hours of work will be a minimum of 40 hours a week. The schedule may change to accommodate the business needs of the property. Travel Position may require some light travel for meetings in the area. Required Education and Experience Preferred Education; Culinary school diploma or degree in food service management or related field Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently. Mastery in delegating multiple tasks. Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets. Guest-oriented and service-minded Prior experience in a related position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible for daily operation of Food & Beverage outlets, specifically restaurants, lounges and food & beverage service at the pools. The assistant manager works closely with the service team to ensure resident, member, guest and employee satisfaction with the daily operation, communicating challenges and possible solutions to the F&B Manager. The assistant manager is responsible for managing food & beverage product inventories and working with the F&B Manager and/or Director to assist with ordering. The assistant manager takes an active role in ensuring that every Front of House staff member is trained properly per our food, beverage & service KWPMC standards. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Managing day-to-day operations within budget and to the highest standards. Below are some of the essential functions of the role; · Ensuring excellent levels of internal and external customer service · Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. · Inspect storage areas for organization, use of FIFO (First in, First out), and cleanliness. · Complete scheduled inventories and stock and requisition necessary supplies. · Monitor dining rooms for seating availability, service, safety, and well-being of guests. · Complete work orders for maintenance repairs. · Assist F&B management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. · Ensure F&B payroll for Front of House team is complete and accurate, meeting regular payroll deadlines. · Print, document, and file all financial reports at the close of the day. · Complete F&B Manager report daily. · Maintain the POS system by inputting any menu or price changes, remove outdated and old menu items. · Assist F&B Manager with updating menus, specials and other F&B collateral and event advertising. · Work closely with F&B Manager, Chef and Property Management for Special & Holiday Events. · Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. · Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. · Be a role model for Hospitality: welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. · Speak with others using clear and professional language. · Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. · Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Competencies; Supervisory Responsibility; you will be managing all Front of House F&B employees. Work Environment Work environment is in a food and beverage operation and can be loud and busy. The position may involve outdoor locations. The position may require to be on shift for extended periods of time outside in temperatures above 90 degrees. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time exempt-level position. Days and hours of work will be a minimum of 40 hours a week. The schedule may change to accommodate the business needs of the property. Travel Position may require some light travel for meetings in the area. Required Education and Experience Preferred Education; Culinary school diploma or degree in food service management or related field Experience in hospitality industry, such as hotels and resorts Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Prior experience in a related position Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsible for daily operation of Food & Beverage outlets, specifically restaurants, lounges and food & beverage service at the pools. The assistant manager works closely with the service team to ensure resident, member, guest and employee satisfaction with the daily operation, communicating challenges and possible solutions to the F&B Manager. The assistant manager is responsible for managing food & beverage product inventories and working with the F&B Manager and/or Director to assist with ordering. The assistant manager takes an active role in ensuring that every Front of House staff member is trained properly per our food, beverage & service KWPMC standards. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Managing day-to-day operations within budget and to the highest standards. Below are some of the essential functions of the role; · Ensuring excellent levels of internal and external customer service · Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. · Inspect storage areas for organization, use of FIFO (First in, First out), and cleanliness. · Complete scheduled inventories and stock and requisition necessary supplies. · Monitor dining rooms for seating availability, service, safety, and well-being of guests. · Complete work orders for maintenance repairs. · Assist F&B management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. · Ensure F&B payroll for Front of House team is complete and accurate, meeting regular payroll deadlines. · Print, document, and file all financial reports at the close of the day. · Complete F&B Manager report daily. · Maintain the POS system by inputting any menu or price changes, remove outdated and old menu items. · Assist F&B Manager with updating menus, specials and other F&B collateral and event advertising. · Work closely with F&B Manager, Chef and Property Management for Special & Holiday Events. · Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. · Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. · Be a role model for Hospitality: welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. · Speak with others using clear and professional language. · Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. · Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Competencies; Supervisory Responsibility; you will be managing all Front of House F&B employees. Work Environment Work environment is in a food and beverage operation and can be loud and busy. The position may involve outdoor locations. The position may require to be on shift for extended periods of time outside in temperatures above 90 degrees. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time exempt-level position. Days and hours of work will be a minimum of 40 hours a week. The schedule may change to accommodate the business needs of the property. Travel Position may require some light travel for meetings in the area. Required Education and Experience Preferred Education; Culinary school diploma or degree in food service management or related field Experience in hospitality industry, such as hotels and resorts Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Prior experience in a related position Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Details Miami Location - Miami, FL Full Time $72800.00 - $98800.00 Salary DayDescription Together We Soar! Vesta Property Services has been in the industry for more than 25 years and holds over 800 community management contracts while serving the amenity needs of Florida's most prestigious communities! We are proud to employ over 1,000 associates and have been rated as one of Florida's Top Workplaces. Our Vesta associates are our most valuable resource. We hire people we trust and give them autonomy to do their best work. We also support professional development with training, coaching and regular feedback. We have a highly collaborative culture supported by our EAGLE PRIDE values! JOB SUMMARY: Your Flight Plan! The General Manager fulfills a key, full-time position that provides exceptional property management, leadership and direction on behalf of a large and dynamic master-planned community. As a key associate with the client, other on-site staff, the company, and internal support staff, the General Manager shall carry out the role with a view toward delivering excellence and professionalism in all interactions with these stakeholders and team-members. RESPONSIBILITIES AND DUTIES: Ready to Fly! Inspect communities and make maintenance recommendations. Understand and carry out the terms and conditions of the Management Contracts. Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions to make qualified decisions. Develop and maintain an effective ongoing resident relation plan, implement initiatives, and maintain an operating environment to achieve a exemplary level of resident services. Coordinate activities with other corporate support functions. Analyze advantages and disadvantages of alternative solutions to problems and make recommendations to the Board of Directors. Prepare for, attend, present Manager's Reports and Financial Reports, and summarize in notes and minutes all Board of Director meetings. Fully develop all potential revenue opportunities. Implement standard operating procedures that are consistent with the culture. Interface regularly with internal customers and external vendors and clients. Hire, train, mentor, and support team members. The General Manager will supervise all the on-site staff and off-site associates in support of the communities Vesta serves. REQUIRED EXPERIENCE AND QUALIFICATIONS: The Wingspan Needed! 5 to 10 years of industry experience. 3 to 5 years leadership experience. LCAM designation. Bachelor's degree is preferred but not required. Occasional travel may be required PHYSICAL DEMANDS AND WORK ENVIRONMENT: Our Nest is your Nest! This position will be based onsite at the facility. Performing regular community site inspections is a requirement as well as attendance at periodic Company leadership meetings. Ability to lift up to 15lbs BENEFITS: The Perks of Eagle Pride! At Vesta Property Services, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet your needs and the needs of your family, including your pets. We offer benefits such as medical, dental and vision, life and disability, 401K retirement plans, and additional benefits such as Health Savings Account, Flexible Spending Account and Pet Discount Plan. In Addition, we provide support by offering free counseling sessions, legal advice sessions, professional development and an outstanding referral program- to both our Full-time and Part-time staff associates! AAP/EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DRUG FREE WORKPLACE In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services associates and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace. OTHER DUTIES MAY BE ASSIGNED The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job Details Wellington - Wellington , FL Full Time $72800.00 - $85000.00 Salary DayDescription requires a Florida Community Association Manager License**** Together We Soar! Vesta Property Services has been in the industry for more than 25 years and holds over 800 community management contracts while serving the amenity needs of Florida's most prestigious communities! We are proud to employ over 1,000 associates and have been rated as one of Florida's Top Workplaces. Our Vesta associates are our most valuable resource. We hire people we trust and give them autonomy to do their best work. We also support professional development with training, coaching and regular feedback. We have a highly collaborative culture supported by our EAGLE PRIDE values! JOB SUMMARY: Your Flight Plan! The General Manager fulfills a key, full-time position that provides exceptional property management, leadership and direction on behalf of a large and dynamic master-planned community. As a key associate with the client, other on-site staff, the company, and internal support staff, the General Manager shall carry out the role with a view toward delivering excellence and professionalism in all interactions with these stakeholders and team-members. RESPONSIBILITIES AND DUTIES: Ready to Fly! Inspect communities and make maintenance recommendations. Understand and carry out the terms and conditions of the Management Contracts. Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions to make qualified decisions. Develop and maintain an effective ongoing resident relation plan, implement initiatives, and maintain an operating environment to achieve a exemplary level of resident services. Coordinate activities with other corporate support functions. Analyze advantages and disadvantages of alternative solutions to problems and make recommendations to the Board of Directors. Prepare for, attend, present Manager's Reports and Financial Reports, and summarize in notes and minutes all Board of Director meetings. Fully develop all potential revenue opportunities. Implement standard operating procedures that are consistent with the culture. Interface regularly with internal customers and external vendors and clients. Hire, train, mentor, and support team members. The General Manager will supervise all the on-site staff and off-site associates in support of the communities Vesta serves. REQUIRED EXPERIENCE AND QUALIFICATIONS: The Wingspan Needed! 5 to 10 years of industry experience. 3 to 5 years leadership experience. Must have LCAM designation (Florida Community Association Manager license) Bachelor's degree is preferred but not required. Occasional travel may be required PHYSICAL DEMANDS AND WORK ENVIRONMENT: Our Nest is your Nest! This position will be based onsite at the facility. Performing regular community site inspections is a requirement as well as attendance at periodic Company leadership meetings. Ability to lift up to 15lbs BENEFITS: The Perks of Eagle Pride! At Vesta Property Services, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet your needs and the needs of your family, including your pets. We offer benefits such as medical, dental and vision, life and disability, 401K retirement plans, and additional benefits such as Health Savings Account, Flexible Spending Account and Pet Discount Plan. In Addition, we provide support by offering free counseling sessions, legal advice sessions, professional development and an outstanding referral program- to both our Full-time and Part-time staff associates! AAP/EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DRUG FREE WORKPLACE In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services associates and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace. OTHER DUTIES MAY BE ASSIGNED The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

* Sign on Bonus after 90 days of employment*Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM) must have extensive Food & beverage experience.Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervisory Responsibility; This position will be responsible in managing the staff on-site Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

* Sign on Bonus after 90 days of employment* Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM) must have extensive Food & beverage experience. Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervisory Responsibility; This position will be responsible in managing the staff on-site Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). (Note: We are accepting applicants without their CAM License as long as they have some exposure to Residential Property Management and the willingness to obtain their CAM license in the first 90 days of employment) Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen Customer/Client Focus Decision Making Financial Management Results Driven Supervisory Responsibility This position will be responsible in managing the staff on-site, to include the Property Manager. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Five (5) years of experience as Community Property Manager managing the community operations, such as staff and service contracts. High School diploma required, college degree preferred Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager (GM) oversees Property Managers and other department leaders. Duties and Essential Functions As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervision Responsibility This position will be responsible in managing the staff on-site, to include the Property Manager. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Experience and Education Five (5) years of experience as Community Property Manager managing the community operations, such as staff and service contracts. High School diploma required, college degree preferred Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). (Note: We are accepting applicants without their CAM License as long as they have some exposure to Residential Property Management and the willingness to obtain their CAM license in the first 90 days of employment) Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen Customer/Client Focus Decision Making Financial Management Results Driven Supervisory Responsibility This position will be responsible in managing the staff on-site, to include the Property Manager. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Five (5) years of experience as Community Property Manager managing the community operations, such as staff and service contracts. High School diploma required, college degree preferred Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management is in a growth phase and we are currently interviewing GMs with Luxury Hospitality experience at High End Exclusive Properties. Preferably properties that have 5-Star amenities with F&B components. The GM role provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). (Note: We are accepting applicants without their CAM License as long as they have some exposure to Residential Property Management and the willingness to obtain their CAM license in the first 90 days of employment) Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen Customer/Client Focus Decision Making Financial Management Results Driven Supervisory Responsibility This position will be responsible in managing the staff on-site, to include the Property Manager. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Five (5) years minimum experience as a Luxury GM or Luxury Community Property Manager managing the community operations, such as staff and service contracts. College degree in Hospitality, Business, or related degree required Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license or willingness to obtain one in 60-90 days Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include some evening and weekend events. Must have the ability to react and address all emergency situations in a timely manner. Bi-lingual in English and Spanish or other languages is preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management is in a growth phase and we are currently interviewing GMs with Luxury Hospitality experience at High End Exclusive Properties. Preferably properties that have 5-Star amenities with F&B components. The GM role provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). (Note: We are accepting applicants without their CAM License as long as they have some exposure to Residential Property Management and the willingness to obtain their CAM license in the first 90 days of employment) Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen Customer/Client Focus Decision Making Financial Management Results Driven Supervisory Responsibility This position will be responsible in managing the staff on-site, to include the Property Manager. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Five (5) years minimum experience as a Luxury GM or Luxury Community Property Manager managing the community operations, such as staff and service contracts. College degree in Hospitality, Business, or related degree required Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license or willingness to obtain one in 60-90 days Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include some evening and weekend events. Must have the ability to react and address all emergency situations in a timely manner. Bi-lingual in English and Spanish or other languages is preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager (GM) oversees Property Managers and other department leaders. Duties and Essential Functions As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervision Responsibility This position will be responsible in managing the staff on-site, to include the Property Manager. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Experience and Education Five (5) years of experience as Community Property Manager managing the community operations, such as staff and service contracts. High School diploma required, college degree preferred Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). Applicant must have previous experience. * Sign on Bonus !* Come Join our Team Now!Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervisory Responsibility; This position will be responsible in managing the staff on-site Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). Applicant must have previous experience. * Sign on Bonus !* Come Join our Team Now! Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervisory Responsibility; This position will be responsible in managing the staff on-site Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies; Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervisory Responsibility; This position will be responsible in managing the staff on-site, to include the Property Manager. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Five (5) years of experience as Community Property Manager managing the community operations, such as staff and service contracts. High School diploma required, college degree preferred Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Assistant General Manager - HOA is responsible for supporting the General Manager on site with any delegated administrative, financial, or operational tasks. The Assistant General Manager provides exemplary service consistent with the Castle Group's values and mission. As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills. Responsibilities Essential Duties and Responsibilities Manage and handle day-to-day activities of the Property in the absence of the General Manager, including but not limited to : Complying with all reporting requirements outlined in the Management Services Agreement Complying with meeting requirements outlined in Florida Statue 718. Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association. Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors. Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party. Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business. Management of staff, including performance management, payroll approval, and coaching. Manage and track all activity logs and incident reports for the General Manager's review and assist in investigations as needed. Resolves and follows up on all complaints/issues and reports to the General Manager. Oversee and gather information and data for vendors. Act as a liaison and manage association vendors, including but not limited to assessing vendor performance and compliance with Castle and Association standards. Assists with vendor and invoice reconciliation. Collects monthly rental payments, makes deposits, runs delinquency reports, and sends out delinquency notices, as applicable. Prepares rental or new resident packages as required. Tracks rentals and processes required paperwork for tenants, such as lease expirations and renewal documents. Provides training as needed for new hires in the corresponding department. Monitors and controls Electronic Security and Gate Control Systems, where applicable. Maintains association website. Assists General Manager with any special requests, i.e., administrative work, mailings, etc. Assists in the preparation of reports for inclusion in monthly management reports and board packages. Ensures all safety precautions and procedures are followed while performing duties. If applicable, tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. May oversee committees (i.e., grievance committee) and site projects May oversee and schedule staff for the site. May maintain schedules and timesheets/cards for payroll purposes May fill front desk shifts if or when needed. May monitor the Emergency Response System, if applicable. Other duties and responsibilities as assigned. Supervisory Responsibilities Dependent on Association, will be responsible for managing frontline team (i.e. Maintenance, Front Desk, Housekeeping Carry out supervisory responsibilities in accordance with Castle's policies and applicable laws. Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Oversee vendor relationships, projects, and site committees when applicable. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience High school diploma required. A minimum of Two (2) years of community management or similar business experience preferred or in a similar role. Ability to successfully obtain Florida Community Association Manager License within 6 months of start. Knowledge and understating of HOA operations are strongly preferred. Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint). Experience in maintaining a website is desired. Knowledge of TownSq and SmartWebs preferred. Valid Driver's License required. Skills and Abilities Working knowledge of Florida Statue 720 preferred. Proficient in conflict resolution and de-escalation techniques. Able to work under tight deadlines and use time effectively based on key priorities and delegate them when appropriate. Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language. Excellent interpersonal, negotiation, and organizational skills and great attention to detail. Strong analytical and problem-solving skills. Multiple language fluency is desirable. Depending on the community. Ability to learn new technology required. Ability to act with integrity, professionalism, and confidentiality. Physical requirements The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in different environmental working conditions (e.g. heat, cold, wind, rain). Walk and climb stairs. Walk on uneven terrains, depending on the community Handle, grasp, and feel objects and equipment. Extensive use of fingers for typing and visual use of the computer monitor. Reach with hands and arms. Ability to navigate property/buildings quickly and easily is required to meet the job functions. Must be comfortable working outside for long periods of time in all types of weather. Repeat various motions with wrists, hands, and fingers. Ability to detect auditory and visual emergency alarms. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for staff at other communities within a reasonable commuting distance when needed. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.