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Casualty claims supervisor skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical casualty claims supervisor skills. We ranked the top skills for casualty claims supervisors based on the percentage of resumes they appeared on. For example, 12.8% of casualty claims supervisor resumes contained claims handling as a skill. Continue reading to find out what skills a casualty claims supervisor needs to be successful in the workplace.

15 casualty claims supervisor skills for your resume and career

1. Claims Handling

Here's how casualty claims supervisors use claims handling:

Created Claims Handling Guidelines and a program to integrate the Guidelines into departmental, independent adjuster, and individual accountability goals.
Prepared and updated claims handling software data reports, providing clients and insurance professionals with financial data supporting positive trust performance.

2. Employee Engagement

Here's how casualty claims supervisors use employee engagement:

Improved employee engagement during 2014 from 3.51 to 3.78 within the global claim operation.
Improved employee engagement results by over 35% since 2009 to 80 during 2012.

3. Performance Management

Here's how casualty claims supervisors use performance management:

Managed the activities of 6 casualty claims examiners including hiring, scheduling, performance management.
based on individual results, initiated personal development plans and administered performance management plans when warranted.

4. Leadership

Here's how casualty claims supervisors use leadership:

Mentored less experienced and newer employees in career development and individual development plans to facilitate future leadership candidates for the enterprise.
Experience in non-injury, bodily injury, uninsured and underinsured motorist, commercial auto and leadership.

5. Litigation

Here's how casualty claims supervisors use litigation:

Trained and developed staff in areas of claim investigation, negotiations, coverage and litigation management.
Supervised multiple personal lines casualty claim units including a Centralized Homeowner Liability and litigation unit.

6. Direct Reports

Here's how casualty claims supervisors use direct reports:

Led 12 direct reports delivering operational results for 5 Midwest states.
Managed 5 direct reports of various experience levels and field positions.

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7. SIU

SIU stands for special investigative unit. It is a civilian investigative agency that conducts criminal investigations, detect and prevent fraudulent activities, and take action against crimes. A special investigator who works as part of the SIU usually travels to different areas to gather evidence, conduct interviews with various parties, collect statements from witnesses, and maintain records.

Here's how casualty claims supervisors use siu:

Coordinated the claims referred to the SIU unit.
Partnered with Special Investigation Unit (SIU) and Subrogation to identify fraud and subrogation opportunities.

8. Injury Claims

Here's how casualty claims supervisors use injury claims:

Supervised and managed field adjusters handling bodily injury claims.
Supervised seven to nine property, no-fault, and bodily injury claims professionals.

9. General Liability

Here's how casualty claims supervisors use general liability:

Handled excess and surplus Commercial General Liability book that grew from $25M to $125M.
Acquired, developed, supervised and monitored team of seven Commercial General Liability claims examiners while simultaneously maintaining caseload.

10. Liability Claims

Liability claims are insurance claims where the insured is accused of holding responsibility for some damage or loss. Upon hearing or receiving the accusations, the insured reaches out to his or her insurance company for financial or other assistance, at which point the insurance company would determine whether the damage or loss is covered by the insured's policy. If covered, the insurance company may conduct an investigation or manage and legal processes for the insured.

Here's how casualty claims supervisors use liability claims:

Handled a variety of liability claims issues including fatality and other complex litigated claims.
Supervised the handling of all crop and livestock related liability claims.

11. Coverage Analysis

Here's how casualty claims supervisors use coverage analysis:

Perform coverage analysis to determine the applicability of reinsurance coverage and to identify any potential exclusions to coverage.
Performed investigation, coverage analysis, liability determination, negotiation and settlement of automobile injury claims.

12. Defense Counsel

A defence attorney is a counsel representing the defendant in a criminal prosecution or lawsuit. A defence attorney aims to solve court cases as swiftly and satisfactorily as possible. Client representations at arraignments, hearings, and court trials along with preparing and drafting legal documents, including legal briefs and appeals is all part of their job description. They are responsible for presenting convincing evidence to a jury and/or judge if the case goes to trial.

Here's how casualty claims supervisors use defense counsel:

Assigned all lawsuits for the entire claims office to defense counsel.
Conducted regularly scheduled claim conferences with carriers, hospital representatives and defense counsel to develop defense/settlement strategies and obtain settlement authority.

13. Property Damage Claims

Here's how casualty claims supervisors use property damage claims:

Investigate, evaluate, reserve, negotiate and settle assigned bodily injury and property damage claims in accordance with Best Practices.
Coordinated and completed coverage verification, investigation, evaluation, negotiation and settlements of bodily injury and property damage claims.

14. Settlement Authority

Here's how casualty claims supervisors use settlement authority:

Participate in claim settlement evaluation process and provide insurance company claim representatives settlement authority as granted by Millard management.
Reviewed and ensured timely and accurate reserves within company and statutory guidelines and extended settlement authority on cases exceeding examiner authority.

15. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how casualty claims supervisors use performance reviews:

Conducted adjusters' yearly performance reviews.
Conducted performance reviews and implemented corrective strategies leading to some terminations while improving communications, morale, and employee satisfaction overall.

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What skills help Casualty Claims Supervisors find jobs?

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List of casualty claims supervisor skills to add to your resume

The most important skills for a casualty claims supervisor resume and required skills for a casualty claims supervisor to have include:

Claims Handling
Employee Engagement
Performance Management
Leadership
Litigation
Direct Reports
SIU

Injury Claims
General Liability
Liability Claims
Coverage Analysis
Defense Counsel
Property Damage Claims
Settlement Authority

Performance Reviews
Litigation Management
Coverage Issues
BI
DOI
PIP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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