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Information Technology Manager jobs at Catalent Pharma Solutions - 319 jobs

  • Senior Information Technology Analyst

    Otsuka America, Inc. 4.9company rating

    San Francisco, CA jobs

    As a Sr. IT Analyst based in San Francisco, you'll be one of the go-to technical resources for the affiliates we support in our Shared Services team. In this hybrid role, you'll provide hands-on support for a wide range of hardware, software, and cloud services in a Microsoft-centric environment. You'll work closely with experienced staff to document legacy processes, resolve day-to-day IT issues, and proactively identify opportunities to automate and streamline support. Your strong communication skills, initiative, and growth mindset will help ensure a seamless technology experience for our users. This position is responsible for providing technical assistance and support related to the company's IT operations, activities, systems and users across multiple sites. This includes responding to support needs, executing troubleshooting steps, gathering information, isolating problems, escalating issues, monitoring systems availability, managing tickets and meeting SLA's. Candidates should have a mix of technical and customer service skills. These functions are performed in support of the company's users, systems, facilities and data centers. Responsibilities Provide operational and end user support for IT systems and activities, including: Windows AD, Azure, and AWS environments Server deployment, management and monitoring Audio-Visual systems, including Poly equipment and Teams Rooms Telephony systems, including Teams Voice and mobile devices O365 services, including Exchange Online, Intune, SharePoint, Teams User accounts and permissions Printers and copiers Shadow senior team members to extract and document tribal knowledge, focusing on undocumented processes and troubleshooting steps. Identify repetitive support tasks and propose self-service or automation solutions. Provision, deprovision, install, maintain, and support users, applications and devices. Coordinate repair of company devices. Provide technical support, guidance, and training to users. Troubleshoot and diagnose hardware and software problems. Ensure full resolution within a timely manner. Ensure adherence to corporate standards. Monitor and report system performance. Maintain system and training documentation. Perform log review and maintenance. Assist and coordinate with other members of the IT team. Perform other related duties as assigned. This position is primarily located in our San Francisco office, supporting multiple offices, including local and remote users and requires occasional travel to supported sites. General office environment: Ability to sit for long periods of time and to move about an office. Supervisory responsibility: None Qualifications/Required Knowledge, Experience and Skills: Background in O365 applications and services, including Microsoft Office, Teams, Exchange, SharePoint, Intune, Power Apps, etc. Experience with Jira, Adobe and Sage is helpful. Background in end user support & training. Excellent customer service and interpersonal skills, including the ability to communicate technical information, both verbally and written, to a wide range of users. Experience in IT systems and network administration, including specific knowledge of Windows Server and Microsoft Azure. Experience with AWS is helpful. Experience in a broad range of IT systems (hardware, software, printers, firewalls, routers, etc.). Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment. Excellent troubleshooting, problem solving, critical thinking and analytical skills. Excellent attention to detail, and good work habits under pressure. Readily adaptable to the changing needs of the business, with ability to manage multiple priorities. Ability to collaborate with multiple parties to solve problems. Ability to prepare reports, conduct investigations, and review documents/logs. Ability to learn and support new and fast-changing technologies. Ability to use sound judgement, identify next steps to be taken, and develop appropriate solutions Educational Qualifications: Bachelor's Degree in relevant field or other relevant professional experience. 5+ years of network administration and helpdesk experience. IT certifications or equivalent experience. Formal education in a business field is preferred. Pay Range: The starting base pay for this position in the San Francisco Bay area is as shown below. The actual base pay is dependent upon a variety of factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This position is also eligible for a discretionary annual bonus, paid time off, and a benefits package including but not limited to company-sponsored medical, dental, vision, and a generous 401(k) match. $120,000/year - $140,000/year Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka America, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka America, Inc. is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting *********************.
    $120k-140k yearly 3d ago
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  • Manager/Sr. Manager, BIS, Digital Data Solutions

    Incyte Corporation 4.8company rating

    Chadds Ford, PA jobs

    Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value. The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules. The Manager, Business Information Services - Digital Data Solutions, supports digital data, BI, and analytics for omnichannel marketing within Incyte's US Business Unit. This role drives design, integration, and delivery of data solutions for omnichannel functions. It partners with Digital Strategy & Operations to ensure seamless customer experience and enable program performance measurement. This position requires a hybrid schedule with three days onsite. Essential Functions of the Job (Key responsibilities) Support the implementation of HCP and Direct to Consumer (DTC) channel data integration solutions across digital platforms. Assist in building and maintaining data pipelines to ensure secure and efficient data flow between systems. Collaborate with internal and external teams to deliver digital data solutions aligned with business objectives. Translate business requirements into technical specifications for channel integration and reporting. Work with cross-functional teams across Oncology, Dermatology, IT, Compliance, and Business Operations. Work directly with external data vendors to manage data onboarding, integration, and exchange processes, ensuring alignment with pharmaceutical data standards, privacy regulations, and business needs. Utilize and support API-based data exchanges to enable secure, scalable, and reliable integration between internal systems and external platforms, ensuring interoperability and data integrity across the digital ecosystem. Coordinate with BIS Data Engineering to support data pipelines for omnichannel initiatives. Contribute to the expansion of Incyte's digital data infrastructure and analytics capabilities. Partner with Digital Strategy & Operations to support new omnichannel initiatives and ensure data reliability. Assist in defining project scope, technical requirements, and deliverables. Support documentation and validation of data integration points and services. Qualifications (Minimal acceptable level of education, work experience, and competency) Bachelor's degree in Computer Science, Information Systems, Engineering, or a comparable discipline is required. Preferred: 5-7 years of experience in the pharmaceutical or related industry, with hands-on experience in omnichannel data architecture and HCP/DTC data. 2-3 years of experience working with cloud-based data engineering tools and managing technical projects. Experience collaborating with external data vendors, including establishing secure data exchange protocols and ensuring compliance with pharmaceutical data standards and privacy regulations. Experience collaborating with offshore teams, including coordinating across time zones, managing deliverables, and ensuring alignment with internal technical and business objectives. Familiarity with integration technologies (APIs, ETL tools, middleware) and data warehousing. Experience with data analysis and reporting tools (SQL, Python, Tableau, Power BI). Effective communication and collaboration skills. Ability to manage multiple priorities in a fast-paced environment. Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. We Respect Your Privacy Learn more at: privacy-policy The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate. During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process here. You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work. You can learn more about Incyte's data protection practices here. By accessing this link you can learn about the types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte's data protection officer, and your supervisory authority (if applicable). Please contact if you have any questions or concerns or would like to exercise your rights.
    $115k-150k yearly est. 1d ago
  • IT Infrastructure SME

    Pharmatek Consulting 4.0company rating

    Hopewell, NJ jobs

    Hopewell, NJ IT/Technical resource who is familiar with networking and IT to draft documents and execute testing to validate the infrastructure (Network, Backup, Storage, VMWare, Active Directory, Remote Access).
    $143k-205k yearly est. 60d+ ago
  • Manufacturing IT Manager

    ANI Pharmaceuticals 4.4company rating

    Princeton, NJ jobs

    About the Role The Manufacturing IT Manager is responsible for overseeing all manufacturing and shop-floor IT systems within a GMP-regulated pharmaceutical environment. This role ensures uptime, compliance, and integration across Production, Packaging, Serialization, Quality, Engineering, Supply Chain, Labs, and EHS. The leader will support machine-level operations, drive digital transformation, and ensure strict adherence to GxP and data integrity requirements. Responsibilities 1.Manufacturing Systems & Shop-Floor Technology Own and manage key manufacturing systems such as MES, ERP, LIMS, QMS, data historians, SCADA/ DCS systems, and shop-floor interfaces. Provide machine-level line support for production and packaging equipment, including HMIs, scanners, printers, weigh scales, robotics, vision systems, batch controllers, and line integration technology. Manage equipment connectivity, automation interface issues, and real-time troubleshooting on the production floor. 2. Serialization & Track-and-Trace Management Lead IT oversight for Serialization systems across all packaging lines. Manage Level 2-4 serialization systems (e.g., Antares, Systech, Tracelink, Optel). Support aggregation systems, label printing solutions, vision inspection tools, handheld devices, and data exchanges with ERP and regulatory systems. Ensure compliance with DSCSA, EU FMD, and other global serialization regulations. Coordinate with Quality and Supply Chain for audit readiness and traceability. 3. GMP Compliance, CSV & Data Integrity Uphold GMP, cGMP, and GAMP 5 standards across all manufacturing and lab systems. Lead Computer System Validation (CSV) activities including URS, FS, DS, IQ/OQ/PQ, periodic reviews, and change control. Maintain ALCOA+ principles for data integrity and electronic record management. Ensure all systems comply with 21 CFR Part 11, Annex 11, and established pharma QC/QA processes 4. Cross-Functional Leadership & Stakeholder Partnership Serve as the primary IT partner for Production, Packaging, Quality, QC Labs, Warehouse, Engineering, Maintenance, EHS, and Supply Chain. Run prioritization forums, change control boards, and business engagement reviews. Translate operational needs into digital roadmaps and practical solutions. 5. Digital Transformation & Continuous Improvement Drive initiatives such as paperless batch records, digital logbooks, automated reporting, IoT sensors, and machine connectivity (Pharma 4.0). Manage upgrades, migrations, and integrations for manufacturing and packaging systems. Lead vendor management, contracts, service agreements, and performance reviews. 6. Infrastructure, Cybersecurity & OT Environment Oversee plant networks, servers, manufacturing VLANs, and segregated OT environments in partnerships with Network and Security Teams. Ensure cybersecurity compliance for connected manufacturing equipment, SCADA systems, and serialization infrastructure. Align with corporate IT on patching, backups, DR, and user access governance. 7. Operational Support & Incident Management Provide real-time support for batch execution, packaging operations, serialization events, and lab workflows. Lead troubleshooting during downtime, deviations, and equipment-system integration failures. Maintain a structured on-call rotation model for 24/7 support. 8. Team Leadership & Development Lead a team of shop-floor IT analysts, automation support engineers, and system administrators. Develop capabilities in GMP systems, shop-floor automation, integration, and validation. Foster a culture of compliance, urgency, and continuous improvement. Skills Hands-on expertise in: Understanding of DSCSA, EU FMD, and global track-and-trace frameworks. Serialization technologies ( Optel, Tracelink) Packaging line automation (vision systems, scanners, printers, PLC/SCADA) MES (e.g., Werum PAS-X, Mater controls), ERP (SAP/Oracle), LIMS/QMS Computer System Validation (CSV), GAMP 5, cGMP, and data integrity Strong troubleshooting skills at machine, network, and application level. Excellent communication, leadership, and vendor management capabilities. Requirements: Bachelor's degree in supply chain, IT, Regulatory Affairs, or Manufacturing , IT , Engineering. 8 years of IT experience with at least 5 years supporting GMP-regulated pharmaceutical manufacturing. 5+ years of experience in pharmaceutical serialization, Tracelink, or EPCIS-based systems Less than 25% Travel (Baudette, EW) The base salary (hourly) range for this position is $120,000-$150,000; the exact salary depends on various factors such as experience, skills, education, location, competencies and industry-specific knowledge. In addition to base salary, this position is eligible for participation in a competitive short term (and long term) incentive program based on performance and company results. ANI Pharmaceuticals offers a variety of benefits to eligible employees, including health insurance coverage, life and disability insurance, retirement savings plans, paid leave programs, paid holidays and paid time off. Many of these benefits are subsidized or fully paid for by the company.
    $120k-150k yearly Auto-Apply 34d ago
  • IT Manager

    In Touch Pharmaceuticals 3.3company rating

    Valparaiso, IN jobs

    Job Description IT Manager The IT Department Manager is responsible for overseeing IT personnel and daily operations within the IT department. Their duties include creating job posts, interviewing and hiring qualified candidates, relaying information between upper management and department employees and managing the department budget. Job Responsibilities Responsible for a number of different tasks related to overseeing a company's computer networks and improving the company's network systems while overseeing a team of Helpdesk Technicians. Essential Functions Developing new strategies to help reduce downtime and decrease maintenance costs Creating rational strategies for upgrading the company's software when a new update is available Constructing and implementing plans to ensure the company's IT assets continue to operate smoothly in the event of a problem Working closely with other department Managers to assess the growth needs and maintenance of the company's systems Project management, spec authoring, and issue reproduction Vendor management, budgeting, invoice review Use of Company Resources Appropriately Compliance with Company policy and procedures Compliance with Company Communication Practices Knowledge, Skills, and Ability Requirements Knowledge of SQL or JavaScript Experience with EDI, ETL, APIs, and other interface technologies Interpersonal Communication Ability to communicate information with peers and customers Maintain and achieve sound business relationships Maintain professional working environment Treat all co-workers with respect Mental, Physical, and Work Environment Requirements The position may require frequent sitting, long periods of standing, walking with continuous use of hands to finger, reaching with hands and arms movements. Close vision activity may be required with the ability to adjust the eye to bring an object into sharp focus. The overall work environment has moderate noise and can lead to excessive noise levels depending on the area of concentration (i.e. co-worker conversation, use of office equipment, automation and machinery). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an all-encompassing list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
    $94k-139k yearly est. 21d ago
  • Manager, IT Service Management

    Cosm 4.2company rating

    Los Angeles, CA jobs

    We are seeking a highly skilled and motivated IT Service Manager to join our dynamic team. The ideal candidate will have a proven track record in managing IT services, ensuring the delivery of high-quality support and services to our employees. This role requires a current ITIL Managing Professional (MP) certification and, preferably, a ServiceNow System Administrator certification. This role reports to the VP, Head of Information Technology. Responsibilities: Oversee the daily operations of the IT service desk and ensure efficient and effective service delivery. Develop, implement, and manage IT service management processes in accordance with ITIL best practices. Ensure all incidents, service requests, and problems are resolved in a timely and efficient manner. Collaborate with other IT departments and business units to ensure alignment of IT services with business needs. Manage and lead a team of IT service desk professionals, providing guidance, training, and performance evaluations. Conduct regular service reviews with key stakeholders to ensure customer satisfaction and continuous improvement. Utilize ServiceNow for incident and problem management, ensuring the platform is optimized for service delivery. Manage change control processes and ensuring minimal disruption to services. Develop and maintain IT service metrics and KPIs, providing regular reports to senior management. Drive continual service improvement initiatives to enhance the quality and efficiency of IT services. Ensure compliance with IT policies, procedures, and regulatory requirements. Manage service level agreements (SLAs) to ensure the delivery of quality IT services. Help to build and maintain the library of IT related knowledge base articles Work with our external ServiceNow maintenance vendor to dictate and track requested changes/improvements. Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. Current ITIL Managing Professional (MP) certification is required. ServiceNow System Administrator certification is highly preferred. Minimum of 8 years of experience in IT service management or a related role. Proven experience with ITIL processes and best practices. Strong understanding of IT service management tools and platforms, particularly ServiceNow. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. The annualized base salary range for this position in California is $140,000 to $150,000. The base salary offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.
    $140k-150k yearly 60d+ ago
  • Regional IT Manager

    Cosm 4.2company rating

    Los Angeles, CA jobs

    We are seeking a results-driven Regional IT Manager to manage and maintain multiple technology-focused teams and venues within our organization. This individual should be experienced with managing multiple teams in different locations and well versed with entertainment venue specific technologies and operations. The Regional IT Manager's primary responsibility is to ensure the local Venue IT teams have the proper support and resources to fulfill their responsibilities. This includes working with other venue business units to understand new and evolving requirements as well as ensuring the local IT teams can effectively deliver timely, technical assistance and services to venue staff. This role will also require that they work with other managers to focus on optimizing technical operations, managing regional IT projects, and coordinating engineering support to ensure all our Cosm venues run smoothly and maintain a high level of excellence. Responsibilities: Lead and manage the Venue IT teams at each venue location, ensuring that all teams provide consistent, high-quality technical support to venue staff. Set clear performance expectations for Venue IT teams, regularly assessing performance through KPIs, feedback, and team development initiatives. Provide mentorship, guidance, and training to local IT support staff to enhance their technical skills and customer service capabilities. Foster collaboration and knowledge-sharing between regional Venue IT teams to ensure consistent best practices standards, and solutions are implemented across all venues. Work with other venue PMs to maintain and evolve the Venue IT program. This includes setting goals, objectives, evaluating requirements and ensuring success metrics are aligned with overall business strategy. Work with venue PMs and managers to coordinate and monitor multiple concurrent IT projects within the program's portfolio. Develop comprehensive roadmaps, timelines, and deliverables across Cosm venues. Identify and assess program risks, dependencies, and impact on other business areas. Help manage and maintain staffing schedules and regional IT budgets, making sure resources are allocated effectively across venues. Coordinate with venue managers and Venue IT teams to implement and maintain systems tailored to each venue's specific needs, including AV setups, POS systems, ticketing platforms, and security solutions. Troubleshoot and resolve complex IT issues in coordination with local teams and help escalate when necessary. Serve as the primary escalation point of contact for regional venue IT communication with executive leadership and business stakeholders on region's status, KPIs, and potential risks or issues. Work with event managers to anticipate technology needs for each event, managing IT resources effectively across multiple venues. Establish and maintain program governance processes to ensure compliance with organizational standards. Drive lessons learned and continuously evaluate/refine program management methodologies and best practices across the region of teams. Experience: Minimum of 7 years of experience in IT management or technical support, with at least 2 years in a leadership or supervisory role. Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Relevant certifications (e.g., PMP, CSM, CompTIA, ITIL) are highly desirable. Prior experience managing multi-disciplinary IT teams in a multi-site environment, ideally within the hospitality, events, or venue management industries. Prior experience with infrastructure management, hardware troubleshooting, and enterprise software systems. Prior experience with AV technology, event management software, and F&B POS systems. Proven ability to lead and motivate a geographically distributed IT support team. Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical staff across various levels of the organization. Strong analytical and troubleshooting skills, with a proactive approach to identifying and solving IT issues. General technical curiosity and acumen. Strong project management skills, with experience overseeing multiple projects simultaneously. PMP/Scrum Master certification is a bonus. Experience working in live entertainment, venue management, large scale hospitality, or event technology. Familiarity with cloud-based IT infrastructure and service management platforms. Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management The annualized base salary range for this position in California is $145,000 to $155,000. The base salary offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.
    $145k-155k yearly 60d+ ago
  • Manager, Catalyze360 IT Contracts & Business Operations

    Eli Lilly and Company 4.6company rating

    San Francisco, CA jobs

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Organization Overview Lilly Catalyze360 is a comprehensive approach to enabling the early-stage biotech ecosystem by democratizing access to infrastructure, expertise, and resources. Through its interconnected pillars-Lilly Ventures, Lilly Gateway Labs, Lilly ExploR&D, and Lilly TuneLab-Catalyze360 strategically removes barriers that traditionally block bold science from becoming life-changing medicines, providing biotechs with flexible combinations of capital, physical lab space, R&D capabilities, AI/ML tools, and decades of enterprise learning. Job Summary The Manager of IT Contracts & Business Operations is responsible for negotiating fee-for-service IT contracts across the Lilly Catalyze360 organization. This role requires a proactive, self-driven individual with deep expertise in AI technologies and IT infrastructure and services who can navigate technical complexity while securing favorable commercial terms. The ideal candidate stays current on emerging AI/ML and other IT trends, understands their practical business applications, and can translate that knowledge into well-structured agreements that protect Lilly's interests while enabling innovation. This individual will provide contract matter expertise for IT engagements and collaborate with legal, finance, and technical stakeholders to structure agreements that balance business needs, risk mitigation, and cost optimization. The role has potential to expand into managing Business Operations IT pilots and systems implementations as well. Key Responsibilities Negotiate complex contracts for a variety of Catalyze360 IT needs, including IT professional services, software license, software development, service level, SaaS/PaaS/IaaS, and AI/ML agreements as well as associated change orders Serve as the primary interface between Business Operations and IT/business stakeholders, translating technical requirements into contractual terms and managing vendor relationships to ensure alignment with business objectives Collaborate cross functionally with IT/business, legal, finance, and other stakeholders to structure IT agreements that balance business needs, risk mitigation, and cost optimization Identify and mitigate business risks throughout the contracting process, including protecting sensitive confidential information and privacy Manage multiple concurrent IT contract negotiations while monitoring performance and vendor compliance Potential to oversee implementation, configuration, and ongoing management of Contract Lifecycle Management (CLM) and other systems to optimize contracting processes and ensure compliance Potential to structure and oversee Business Operations pilot programs and promote adoption of successful pilot solutions Minimum Requirements Education: Bachelor's degree from an accredited college or university Experience: 3+ years of experience with a variety of IT contract negotiations (including IT professional services, software license, software development, service level, and SaaS agreements) in the biotechnology/ pharmaceutical or other regulated industry Work Authorization: Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role. Additional Skills/Preferences Experience Demonstrated experience negotiating contracts for AI/ML applications across drug discovery and development Prior experience designing and coordinating pilot programs, proof-of-concept initiatives, or technology evaluations Experience with Contract Lifecycle Management (CLM) system implementation and optimization Skills Strong understanding of and fluency with IT architecture, cloud infrastructure, software development lifecycle, and enterprise technology solutions Advanced expertise in Intellectual Property frameworks for AI/ML efforts Deep understanding of IT security requirements, compliance frameworks including privacy regulations, and data governance in regulated industries Ability to work through competing priorities with speed and agility in a highly collaborative environment with diverse stakeholders Excellent communication skills with ability to engage diverse stakeholders including technical, legal, and finance team members Strong analytical and problem-solving capabilities with strategic thinking and an entrepreneurial mindset Additional Information Travel up to 10% US as needed for stakeholder engagement and vendor meetings. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $69,000 - $165,000 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $69k-165k yearly Auto-Apply 6d ago
  • IT Infrastructure Project Manager

    Eurofins USA Biopharma Services 4.4company rating

    Lancaster, PA jobs

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing. In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years. Summary / Objective IT Infrastructure Project Managers are responsible for planning, controlling, and monitoring strategic infrastructure projects. They communicate project progress and risks to all stakeholders, support departmental goals, and ensure alignment with overall company objectives. Essential Functions Plan, execute, monitor and manage global and/or local infrastructure-based projects from initiation through implementation and transitioning it to a business-as-usual state. Coordinate and cooperate with network engineers, systems engineers, solution architects, IT Security and/or Implementation Managers (IM) to ensure timely delivery of defined project deliverables, while managing project teams and activities, monitoring progress, assigning clear ownership of tasks, and proactively removing impediments to maintain project momentum. Develop and maintain detailed project plans, budgets, RAID logs, project schedules, and resource allocation in collaboration with a diverse project team. Manage multiple infrastructure projects simultaneously, balancing priorities and resources effectively. Identify and request the required resources to deliver projects on-time and within budget. Communicate project status, risks, and issues to senior leadership via weekly status reports. Prepare and submit Project Gate documentation and scope adjustment requests to senior leadership for timely review and approval. Coordinate IT Infrastructure, business, and cross-functional teams, including remote and on-site resources to ensure seamless integration of solutions and migration events. Ensure compliance with Eurofins IT governance, security, and operational standards. Lead post-project evaluations and apply lessons learned to drive ongoing process improvements. Organize and preside over scheduled Steering Committee meetings, engaging senior management from both the IT Infrastructure Organization and Businesses to provide strategi oversight. Collaborate on PMO process improvement initiatives. Ensure timely completion of administrative and compliance requirements, including weekly submission of timecards, monthly expense reporting, and completion of all mandatory training by assigned deadlines. Maintain clear and consistent communication with PMO and Senior Leadership Collaborate with procurement processes as needed. Support PMO by partnering with team members to promote professional growth and foster a culture of teamwork, while ensuring seamless project coverage during planned absences or time off. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Required Education and Experience A bachelor's degree or equivalent IT Project Management experience Minimum 5+ years of project management experience. Project Management experience in a laboratory, biopharmaceutical, or environmental background strongly preferred IT Infrastructure Project Management experience strongly preferred Candidates MUST reside in Pennsylvania Preferred Education and Experience (not required but beneficial) PMP, PRINCE2, or equivalent project management certification preferred. Familiarity with ITIL and Agile methodologies. Strong analytical and problem-solving abilities. Industry and/or leadership certifications (e.g. PMP) Knowledge or awareness of GxP compliance requirements and IT Security regulations, along with best practices applicable to the analytical testing laboratory industry. Proven track record with successfully enrolled IT projects Experience with team management and leadership that span multiple time zones and different cultures. Experience managing IT Infrastructure related projects Competencies Demonstrate experience managing virtual projects and collaborating with remote teams. Strong interpersonal and communication skills, with the ability to influence decisions and lead others at all organizational levels. Effective team player who can also work independently with minimal supervision. Exceptional organizational and problem-solving abilities, with keen attention to detail. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. To work in a fast-paced, ever-changing environment with tight deadlines. Skilled at multitasking across multiple projects while managing time effectively. Eagerness to learn, adapt, and grow professionally. Proficiency in project management tools, concepts, and methodologies; experience with software development and integration is a plus. Above average oral and written communication skills, including the ability to document, present, and advocate for creative solutions to senior leadership. Capacity to conceptualize creative solutions, as well as documenting them and presenting/selling them to all levels of the organization, including senior management. Responsive and proactive problem solver with entrepreneurial thinking and flexibility to adapt to change. Strong customer focus and ability to manage internal or external client expectations. Capability to work effectively in a complex, international environment. Work Authorization / Security Clearance Requirements Authorization to work in the United States indefinitely without restriction or sponsorship Additional Information Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.
    $103k-137k yearly est. 12d ago
  • IT Infrastructure Project Manager

    Eurofins USA Biopharma Services 4.4company rating

    Lancaster, PA jobs

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing. In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years. Summary / Objective IT Infrastructure Project Managers are responsible for planning, controlling, and monitoring strategic infrastructure projects. They communicate project progress and risks to all stakeholders, support departmental goals, and ensure alignment with overall company objectives. Essential Functions Plan, execute, monitor and manage global and/or local infrastructure-based projects from initiation through implementation and transitioning it to a business-as-usual state. Coordinate and cooperate with network engineers, systems engineers, solution architects, IT Security and/or Implementation Managers (IM) to ensure timely delivery of defined project deliverables, while managing project teams and activities, monitoring progress, assigning clear ownership of tasks, and proactively removing impediments to maintain project momentum. Develop and maintain detailed project plans, budgets, RAID logs, project schedules, and resource allocation in collaboration with a diverse project team. Manage multiple infrastructure projects simultaneously, balancing priorities and resources effectively. Identify and request the required resources to deliver projects on-time and within budget. Communicate project status, risks, and issues to senior leadership via weekly status reports. Prepare and submit Project Gate documentation and scope adjustment requests to senior leadership for timely review and approval. Coordinate IT Infrastructure, business, and cross-functional teams, including remote and on-site resources to ensure seamless integration of solutions and migration events. Ensure compliance with Eurofins IT governance, security, and operational standards. Lead post-project evaluations and apply lessons learned to drive ongoing process improvements. Organize and preside over scheduled Steering Committee meetings, engaging senior management from both the IT Infrastructure Organization and Businesses to provide strategi oversight. Collaborate on PMO process improvement initiatives. Ensure timely completion of administrative and compliance requirements, including weekly submission of timecards, monthly expense reporting, and completion of all mandatory training by assigned deadlines. Maintain clear and consistent communication with PMO and Senior Leadership Collaborate with procurement processes as needed. Support PMO by partnering with team members to promote professional growth and foster a culture of teamwork, while ensuring seamless project coverage during planned absences or time off. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Required Education and Experience A bachelor's degree or equivalent IT Project Management experience Minimum 5+ years of project management experience. Project Management experience in a laboratory, biopharmaceutical, or environmental background strongly preferred IT Infrastructure Project Management experience strongly preferred Candidates MUST reside in Pennsylvania Preferred Education and Experience (not required but beneficial) PMP, PRINCE2, or equivalent project management certification preferred. Familiarity with ITIL and Agile methodologies. Strong analytical and problem-solving abilities. Industry and/or leadership certifications (e.g. PMP) Knowledge or awareness of GxP compliance requirements and IT Security regulations, along with best practices applicable to the analytical testing laboratory industry. Proven track record with successfully enrolled IT projects Experience with team management and leadership that span multiple time zones and different cultures. Experience managing IT Infrastructure related projects Competencies Demonstrate experience managing virtual projects and collaborating with remote teams. Strong interpersonal and communication skills, with the ability to influence decisions and lead others at all organizational levels. Effective team player who can also work independently with minimal supervision. Exceptional organizational and problem-solving abilities, with keen attention to detail. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. To work in a fast-paced, ever-changing environment with tight deadlines. Skilled at multitasking across multiple projects while managing time effectively. Eagerness to learn, adapt, and grow professionally. Proficiency in project management tools, concepts, and methodologies; experience with software development and integration is a plus. Above average oral and written communication skills, including the ability to document, present, and advocate for creative solutions to senior leadership. Capacity to conceptualize creative solutions, as well as documenting them and presenting/selling them to all levels of the organization, including senior management. Responsive and proactive problem solver with entrepreneurial thinking and flexibility to adapt to change. Strong customer focus and ability to manage internal or external client expectations. Capability to work effectively in a complex, international environment. Work Authorization / Security Clearance Requirements Authorization to work in the United States indefinitely without restriction or sponsorship Additional Information Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.
    $103k-137k yearly est. 8d ago
  • Information Technology Technician

    Neighborhood Health Center 3.9company rating

    Hamburg, NY jobs

    If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.
    $22.3 hourly 60d+ ago
  • Sr. Director - Technical Services & Manufacturing Sciences (TSMS) - Tech Transfer

    Eli Lilly and Company 4.6company rating

    Indianapolis, IN jobs

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Organization Overview: At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism Position Summary: The Senior Director of TSMS - Tech Transfer is a strategic leadership role within the central TSMS organization, responsible for leading global technical teams in the successful transfer of drug substance and dry oral products (including SDD) processes across internal and external manufacturing sites. This role ensures consistent execution of Lilly's commercialization strategy, drives technical excellence, and fosters collaboration across development, manufacturing, and regulatory functions. Key Responsibilities:Tech Transfer Leadership Lead organization of TSMS technical experts on global tech transfer teams supporting both the initial commercialization of pipeline products and node to node transfers of commercial products across the drug substance and dry products portfolio. Responsible for the development of standardized business processes and Playbooks to support global tech transfers across multiple platforms and multiple sites (including simultaneous transfers to dual sourcing sites). Ensure alignment of Playbooks with Single Process Map deliverables and ensure buy-in from BR&D/SMDD and Analytical (AQCL) on generation of standardized business processes. Ensure the team is appropriately structured to own and continuously improve Tech Transfer Playbooks and associated training programs. Ensure consistency in technical deliverables and documentation across transfers. Strategic & Portfolio Management Partner with CMC PMs and development teams to guide tech transfer execution using Lilly's Single Process Map. Co-own commercialization playbooks with Commercialization and Molecule Stewards. Ensure adequate staffing and capability of tech transfer teams. Provide escalation and troubleshooting support for complex tech transfer challenges. Organizational Leadership Represent TSMS at governance bodies and technical network meetings. Build relationships and influence across manufacturing sites and central functions. Lead performance management, talent development, and succession planning. Mentor and coach project managers and technical leaders in commercialization and tech transfer. Qualifications:Education Minimum: B.S. in Chemistry, Pharmacy, Engineering, or related scientific discipline. Preferred: Master's or Ph.D. in Pharmaceutical Sciences, Biochemistry, Chemical Engineering, or Microbiology. Experience 15+ years in pharmaceutical manufacturing or technical services within a cGMP environment. 5+ years of experience in drug substance or dry product tech transfer and commercialization. Proven leadership in cross-functional teams and successful molecule transfers. Deep technical knowledge of parenteral products and control strategies. Skills & Competencies Strong project management and strategic planning skills. Excellent communication and stakeholder engagement. Ability to influence across sites and central functions. Experience mentoring and developing technical talent. Additional Information: Some domestic and international travel may be required. This role is part of the TSMS leadership team and contributes to long-term business planning and organizational capability development. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $151,500 - $244,200 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $151.5k-244.2k yearly Auto-Apply 57d ago
  • Information Technology Technician

    Neighborhood Health Center 3.9company rating

    Buffalo, NY jobs

    If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.
    $22.3 hourly 60d+ ago
  • Information Technology Technician

    Neighborhood Health Center 3.9company rating

    Buffalo, NY jobs

    If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. Multi-task customer calls, e-mails, IT security user provisioning and data center operations. Document calls in incident management software for detailed tracking and reporting. Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. Use remote access tools for troubleshooting and resolution of technical issues. Support inventory tracking of IT assets. Support VOIP telephone systems. Manage software licensing and upgrades. Work with third party IT vendors as needed. Perform equipment repair and replacement of IT components. Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. Knowledge of Microsoft Windows and user interfaces required. Kindness: you treat each person with respect and compassion, valuing each person's story Resiliency: you see opportunities to innovate and find solutions when challenges arise Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.
    $22.3 hourly 60d+ ago
  • Sr. Director - Parenteral Technical Services Stewardship

    Eli Lilly and Company 4.6company rating

    Indianapolis, IN jobs

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. For 140 years, Lilly has manufactured medicines that improve people's lives around the world. We produce our medicines using some of the most sophisticated manufacturing technologies and rigorous quality standards. Lilly Manufacturing strives for excellence in its process, standards, procedures and behaviors to develop medicines with safety first and quality always. Position Brand Description: This position provides leadership for the Lilly Global Parenteral Technical Services/Manufacturing Science organization. It assures that appropriate qualified resources and systems are in place to provide technical stewardship of existing processes across all sites in the network, internal and external. Key Objectives / Deliverables: Responsible for maintaining a safe work environment, leading safety initiatives, and working safely and accountably for supporting all HSE Corporate and Site Goals Provide leadership to global molecule stewards supporting commercial products/technical projects Serve as initial point of contact and escalation for technical issues Performance management and development of staff, in partnership with Executive Director - Parenteral Technical Services and Associate Vice President - Parenteral Technical Services Assure that appropriately trained and qualified staff are in place to provide network level stewardship and execution of the Parenteral Technical Agenda Represent the Technical Services organization at the various governance bodies to be determined by Associate Vice President - Parenteral Technical Services Serve as facilitator of Parenteral Technical Network meetings Develop and utilize reward and recognition initiatives for staff Build relationships and influence manufacturing sites Minimum Requirements: B.S. degree or higher in a science, engineering, or technical related field 15+ years of related pharmaceutical manufacturing experience/cGMP working environment 10+ years experience in parenteral manufacturing, specifically technical services-related roles Prior experience in technical leadership roles Additional Preferences: Ability to prioritize efforts Effective written and oral communication skills Effective interpersonal skills Ability to maintain a safe work environment, working safely and accountably in support of all HSE Corporate and Site goals Other Information: 8-hour days Monday through Friday Overtime will be required, as you will need to be available off-shift and respond to operational issues as needed Some travel will be required ( This is NOT a remote position and on-site presence is required Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $151,500 - $222,200 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $151.5k-222.2k yearly Auto-Apply 14d ago
  • Senior Director - Technical Services & Manufacturing Sciences (TSMS) - Technical Agenda

    Eli Lilly and Company 4.6company rating

    Indianapolis, IN jobs

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Position Summary The Senior Director of TSMS - Technical Agenda is a strategic leadership role within the central TSMS organization, responsible for shaping and delivering the technical agenda across the Drug Substance and Dry Product portfolio. This role will drive a focused effort on delivering critical technical agenda projects and initiatives at a product basis through a team of Associate Directors responsible for laboratories and Pilot Plants across the platforms of biologics and synthetic products. The Senior Director will lead technical experts, drive innovation and technical excellence, and ensure alignment with Lilly's commercialization strategy, manufacturing productivity agenda and evolving API/Dry Network needs. Key ResponsibilitiesStrategic Leadership & Technical Direction Drive generation of technical agenda for products/processes with PR&D minimally on a biannual basis (Strategic Plan and Business Plan) through purposeful workshops to ensure active hopper of projects and initiatives. From collaborative workshops, define the technical agenda for drug substance and dry products, including Spray Dry Dispersion/DP intermediates, and other innovation platforms. Using prioritization tools, present and gain alignment on the technical agenda priority project through the ADN -LT, utilizing the Commercialization Lead Team as the decision forum. Lead strategic planning for development and execution of tertiary loop/technical agenda projects and significant and impactful process optimization projects. Use internal lab and Pilot Plant resources to deliver initial proof of concept (PoC) studies to support direction of tech agenda. Maximize internal resourcing, and where necessary use external capability/capacity to achieve full development package (process definition and data) to point of readiness for technology transfer to commercial sites. Where necessary, de-risk tech transfer and PV of the optimized process, by orchestrating Pilot scale batches. Drive the completion of technology transfer package for implementation of the tech agenda at the manufacturing sites. Organizational Leadership Lead a global team of Associate Directors (responsible for scientists/specialists/ operators) and technical experts supporting execution of technical agenda across drug substance, dry product and drug product intermediates. Build and maintain strong technical relationships at a Senior Director level with BR&D, SMDD, and manufacturing sites. Work closely with Molecule Stewards, Product Leads in developing and delivering technical agenda across products. Serve as the initial point of escalation for technical issues across the lab/Pilot Plant programs. Drive performance management, talent development, and succession planning. Foster a culture of innovation, collaboration, and continuous improvement. Represent TSMS at governance bodies and technical network meetings. Change Management & Transformation Support organizational redesign efforts to align with Lilly's centralization strategy. In consultation with TSMS AVP - Synthesis/TIDES, and AVP - Biologics, and in collaboration with Fellows team, support the setting up of appropriate teams responsible for Tech Agenda development and and execution. Lead integration of impacted teams into the central TSMS structure. Communicate effectively during transitions, ensuring clarity and support for affected employees. QualificationsEducation Minimum: BSc in a science, engineering, or technical field. Preferred: MSc or Ph.D. in Pharmaceutical Sciences, Biochemistry, Chemistry, Chemical Engineering, or Microbiology. Experience 10+ years in pharmaceutical manufacturing or technical services within a cGMP environment. Proven leadership in managing technical teams and delivering strategic initiatives. Experience in drug substance development, dry product formulation and regulatory support. Skills & Competencies Strong strategic thinking and decision-making capabilities. Excellent communication and stakeholder management skills. Deep technical expertise in drug substance manufacturing and commercialization. Ability to lead through change and build high-performing teams. Additional Information This role may require occasional travel to Lilly sites, external partners, or industry conferences. The position is part of the TSMS leadership team and contributes to long-term business planning and organizational capability development. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $151,500 - $222,200 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $151.5k-222.2k yearly Auto-Apply 57d ago
  • Associate Director - Drug Product External Manufacturing - Technical Services

    Eli Lilly and Company 4.6company rating

    Indianapolis, IN jobs

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. This role is responsible to lead the technical service primary loop team responsible to provide technical oversight of the technical activities related to the support of external manufacturing as defined in the Global Contract Manufacturing Standards. This role is responsible of both technical excellence and compliance while meeting deliverables for day to day operation on making and supply medicines and new product commercialization. Has responsibility for ensuring all products are manufactured according to a validated process, following the approved control strategy and maintaining in a validated state during the product cycle. Responsibilities: Make & Supply Medicine Provide oversight to ensure reliable supply of medicines through effective and efficient manufacturing process. Ensure capable and in control processes at CMs. Establish and maintain robust control strategy for all manufacturing/packaging/distribution operation and those meet the Lilly standards/expectations. Ensure process definition of critical parameters are in alignment with regulatory submission. Ensure that each of the department and external partner operate in compliance with cGMPs, regulatory commitments and Lilly Functional Standards though appropriate oversight. Ensure inspection readiness at all times. Ensure Quality of the externally manufactured products through appropriate oversight, CAPAs, metrics and monitoring systems. Build relationships with CMs to ensure alignment of intents and objectives. Validation: ensure proper definition of strategies, revisions, protocol approvals, validation plans, final reports and master plan. Approve strategy documents and applicable protocols. Change Control: Properly evaluate and assess impact of proposed changes to validated processes, regulations, relationship and regulatory commitments. Deviations: Properly evaluate impact on product and processes. Properly evaluate impact on validated process and the control strategy. Ensure proper root cause identification and establishment of effective corrective action plans to prevent reoccurrence. Ensure investigations are completed in an appropriated and timely fashion. APR, ARs and OPVs: Ensure that all process reviews are conducted and all identified or changes are completed in a timely manner and in compliance with applicable standards. Ensure External Manufacturing documentation (e.g., Quality Agreements, Manufacturing Requirements Document, validation documents) is in place and in compliance. Build relationships externally to Lilly to create benchmark opportunities and identify best practices. Oversees the execution of the technical agenda and each external partner, in line with business plan (BP), cGMPs and internal standards. Escalate to Sr. Management in a timely fashion risks to supply, manufacturing issues, major deviations or safety and cybersecurity issues. Lead implementation and execution of activities aligned with emerging need related to process improvement, control strategy or new regulation and ensure any emerging need is incorporate in the CMs technical agenda. New CMs Contribute to CM selection process by assessing capabilities of external companies and providing functional recommendations to sourcing options (if applicable). Governance Be a member of the Flow Team and Science Lead Team (LT), Site Quality LT. Support the functional Business plan and participate in the DPEM BP consolidation. Ensure the BP implementation within the established targets. Establish effective networking with internal stakeholders and ensure alignment with central TS/MS and development. Partner with Joint Process Team (JPT) Leader, Quality Managers and Secondary Loop to ensure TS/MS members of the JPT complete actions/objectives. People Provide adequate staffing to meet the technical agenda, as well as the functional agenda Lead the performance management (PM) process by overseeing development of employee PM plans; conduct interim and final reviews. Coach, develop and provide feedback to members of the team. Support diversity in recruiting and development of team members. Lead recognition, merit pay, and promotion decisions. Support Technical talent assessment and succession planning activities. Actively recruit and onboard new resources for the team. Effectively encourage knowledge sharing and education within team and with key internal partners: Operations, Quality Assurance, Supply Chain and the corresponding Networks at the TS/MS Central Team. Effectively encourage knowledge sharing and education with the external partners Develop and grow the technical ability to be consistent with Drug Product External Manufacturing (DPEM) business needs for the supported Platform Relationships All functions at the contract manufacturers from senior management to shop floor personnel. Lilly Affiliate personnel and senior Country and Area management. Lilly TS/MS, QA, Auditing groups, Laboratories at Lilly sites, US and European Manufacturing sites. Senior TS/MS management, Product and Technical leaders, development scientists, CMC PMs and molecule stewards. Basic Requirements Bachelors Degree in Pharmacy, Chemistry, Engineering, or similarly related fields. 5+ years' experience in pharmaceutical manufacturing in technical services and/or quality. Previous leadership experience. Additional Preferences Knowledge and ability to apply basic statistical tools. Regulatory related experience. Established technical, quality, and internal networks. Prior experience supporting drug product parenteral manufacturing. A thorough understanding of cGMPs and drug product manufacturing. Good communication skills, especially attention to detail in written procedures and protocol development. High degree of technical curiosity and critical thinking. High learning agility. Strong leadership, interpersonal and teamwork skills, able to work effectively in a team environment. Use of data and science to support decisions. Willingness to learn new technologies. Capability to work in a virtual and complex environment. Willingness to travel. Appreciation for cultural diversity. Other information Shift is days, but off hours may be necessary to support operations. Travel is possible, up to 30%. This is not a remote position and would require relocation to a Lilly site. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $123,000 - $180,400 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $123k-180.4k yearly Auto-Apply 60d+ ago
  • Sr. Director - Parenteral Technical Services Stewardship

    Eli Lilly and Company 4.6company rating

    Gas City, IN jobs

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. For 140 years, Lilly has manufactured medicines that improve people's lives around the world. We produce our medicines using some of the most sophisticated manufacturing technologies and rigorous quality standards. Lilly Manufacturing strives for excellence in its process, standards, procedures and behaviors to develop medicines with safety first and quality always. Position Brand Description: This position provides leadership for the Lilly Global Parenteral Technical Services/Manufacturing Science organization. It assures that appropriate qualified resources and systems are in place to provide technical stewardship of existing processes across all sites in the network, internal and external. Key Objectives / Deliverables: Responsible for maintaining a safe work environment, leading safety initiatives, and working safely and accountably for supporting all HSE Corporate and Site Goals Provide leadership to global molecule stewards supporting commercial products/technical projects Serve as initial point of contact and escalation for technical issues Performance management and development of staff, in partnership with Executive Director - Parenteral Technical Services and Associate Vice President - Parenteral Technical Services Assure that appropriately trained and qualified staff are in place to provide network level stewardship and execution of the Parenteral Technical Agenda Represent the Technical Services organization at the various governance bodies to be determined by Associate Vice President - Parenteral Technical Services Serve as facilitator of Parenteral Technical Network meetings Develop and utilize reward and recognition initiatives for staff Build relationships and influence manufacturing sites Minimum Requirements: B.S. degree or higher in a science, engineering, or technical related field 15+ years of related pharmaceutical manufacturing experience/cGMP working environment 10+ years experience in parenteral manufacturing, specifically technical services-related roles Prior experience in technical leadership roles Additional Preferences: Ability to prioritize efforts Effective written and oral communication skills Effective interpersonal skills Ability to maintain a safe work environment, working safely and accountably in support of all HSE Corporate and Site goals Other Information: 8-hour days Monday through Friday Overtime will be required, as you will need to be available off-shift and respond to operational issues as needed Some travel will be required ( This is NOT a remote position and on-site presence is required Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $151,500 - $222,200 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $151.5k-222.2k yearly Auto-Apply 60d+ ago
  • Information Technology Technician

    Neighborhood Health Center 3.9company rating

    Blasdell, NY jobs

    If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.
    $22.3 hourly 60d+ ago
  • Senior Director, Technical Services/Manufacturing Science (TS/MS)

    Elanco 4.9company rating

    Clinton, IN jobs

    At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals' lives better makes life better - join our team today! Your Role: Senior Director, Technical Services/Manufacturing Science (TS/MS) As the Senior Director of TS/MS, you will lead the organization that provides technical stewardship for large-scale commercial manufacturing at the Clinton site. In this role, you will drive process reliability, enable continuous improvement, and ensure seamless technology transfer for new and existing products. You will serve as a key member of both the Site Leadership Team and Global TS/MS network, influencing site strategy, quality performance, and scientific excellence. Your Responsibilities: Provide strategic and hands-on technical oversight of fermentation, premix, liquid formulation, and packaging operations, ensuring robust process stewardship, data-driven decision-making, and reliable large-scale commercial performance Champion continuous process optimization through advanced process monitoring, rigorous scientific approaches, and strong process metrics to improve yield, reduce variability, drive cost efficiencies, and strengthen operational excellence Build and develop a high-performing TS/MS technical organization through targeted onboarding, technical capability development, role-specific training, staff qualification, and leadership coaching to support long-term site capabilities Maintain validated and compliant processes, systems, and equipment by ensuring deep process understanding, clear control strategies, accurate specifications, robust validation practices, and alignment with global regulatory and cGMP expectations Serve as a key site and global TS/MS leader - partnering with R&D for seamless tech transfers, guiding regulatory and quality audit responses, contributing to site GMP and business plans, and influencing network-wide scientific and operational strategy What You Need to Succeed (minimum qualifications): Education: Bachelor's degree in Biochemistry, Protein Chemistry, Biophysical Chemistry, Bioanalytical Chemistry, or Bio/Chemical Engineering; or combination of education and relevant work experience Required Experience: A minimum of 10 years of relevant technical experience in GMP manufacturing, process development, or technical services, including 5+ years of people leadership Top 2 skills (one bullet): Advanced technical & process leadership + strong people leadership and strategic decision-making in a GMP manufacturing environment What will give you a competitive edge (preferred qualifications): Experience in pharmaceutical or bioprocess manufacturing, technical service, or process development environments Background in Quality, Engineering, Regulatory, or advanced project management in a regulated environment Hands-on experience with fermentation, biologics, formulation, packaging, or tech transfer Demonstrated success building technical organizations and mentoring high-performing scientific talent Experience leading through inspections or regulatory agency interactions Additional Information: Location: Clinton, IN - Onsite Leadership Other: Entry into manufacturing areas may require PPE; completion of TS/MS ITP program required Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco Benefits and Perks: We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include: Multiple relocation packages Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO) 8-week parental leave 9 Employee Resource Groups Annual bonus offering Flexible work arrangements Up to 6% 401K matching Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
    $126k-165k yearly est. Auto-Apply 60d+ ago

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