Catalina jobs - 42 jobs

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply. Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally. About The Role We are looking for a highly experienced, strategic, and hands-on Lead Post-Sales Operations Manager to build and own Niche's post-sale operations function from the ground up. This is the first role of its kind at Niche and will be responsible for designing, implementing, and operating the systems, processes, and tooling that support our Customer Success and Account Management teams across the full post-sale lifecycle. This role is a true “builder” opportunity. For the first 6-12 months, you will operate as a senior individual contributor-owning everything from tooling selection and system administration to process design, reporting, and day-to-day support. Once the function is established and delivering measurable impact, this role is expected to evolve into a people leadership position with the opportunity to build and scale a post-sale operations team. You will partner closely with Customer Success, Account Management, Product, Finance, and Revenue Operations to improve customer outcomes, drive retention and expansion, and create visibility into renewals, churn, and customer health across both of Niche's product lines. What You Will Do Post-Sale Operations Strategy & Build-Out Design and launch Niche's post-sale operations function, including defining the operating model, success metrics, and best practices Assess current post-sale workflows and identify opportunities to standardize, automate, and scale Establish clear ownership and accountability across renewals, churn management, customer lifecycle tracking, and expansion support Define and document post-sale processes that balance efficiency, data quality, and great customer experience Tooling Ownership & Systems Administration Own the selection, implementation, and ongoing administration of post-sale tooling, including Gainsight or similar customer success platforms Configure customer health scoring, lifecycle stages, playbooks, alerts, and success plans Ensure tight integration between post-sale tools, Salesforce, and other GTM systems Serve as the primary system administrator and subject matter expert for post-sale platforms Partner with RevOps and Systems teams for architectural guidance and data governance support Renewals, Retention & Churn Management Own operational support for renewals across all customer segments and product lines Design renewal workflows, forecasting processes, and reporting to improve visibility and predictability Track, analyze, and report on churn, retention, and expansion metrics Partner with Customer Success and Account Management to identify churn risks and expansion opportunities early Develop playbooks and processes to support proactive renewal and retention efforts Reporting, Analytics & Insights Define and maintain post-sale KPIs, dashboards, and reporting for leadership and GTM teams Provide insights into customer health, adoption, retention, and expansion trends Ensure data accuracy and consistency across post-sale reporting Translate insights into actionable recommendations for CS, AM, Product, and leadership Cross-Functional Partnership & Enablement Act as the primary post-sale operations partner to Customer Success and Account Management leadership Support CS and AM teams with training, documentation, and ongoing operational support Collaborate with Product to surface customer insights and feedback loops Work closely with Finance and RevOps to align post-sale operations with forecasting, billing, and revenue processes What We Are Looking For 8+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a related GTM operations role in a B2B SaaS environment Proven experience building and scaling post-sale or customer success operations from the ground up Deep familiarity with customer success platforms such as Gainsight, Totango, or similar tools Strong understanding of post-sale best practices, including renewals, churn management, customer health scoring, and expansion motions Hands-on experience administering GTM systems, particularly Salesforce and post-sale tooling Ability to operate as a senior individual contributor while thinking strategically about future scale Strong analytical skills with experience defining KPIs and building dashboards Excellent stakeholder management and communication skills Comfortable working in a fast-paced, remote-first environment with ambiguity and ownership Compensation Our national target base salary range is $125,600 - $157,000, plus uncapped commission and participation in our Stock Option Program. At Niche, our Total Rewards Philosophy is centered around creating a workplace environment that attracts, motivates, and retains top talent by providing a comprehensive and competitive rewards package. This philosophy is built on the principles of performance-based compensation, best-in-class benefits and work-life balance, and employee well-being. Why Niche? We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you Full time, salaried position with competitive compensation in a fast-growing company Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage Flexible Paid Time Off Policy Stipend that allows you to build your work from home office in a style and function that suits your personal preferences Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents Meaningful 401(k) with employer match Your ideas and work will make an immediate impact on our company and millions of users You will join a team that cares about you, our mission, our work - and celebrates our wins together! Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening. We are currently hiring in states where we currently have employees: AZ, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV. Candidates only. No recruiters or agencies, please. Sorry, we do not offer relocation assistance. Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

The Retail Sales Associate's main responsibility is to sell merchandise and attend to customers in the FTX Arena store and counters. This position entails on stocking, visual merchandising and cashier duties. Excellent customer service skills are expected at all times. High school diploma or general educational degree (GED); Six months to one year of cashier/retail experience and strong customer service skills preferred. Successful candidate(s) will be required to comply with The HEAT Group Vaccination Policy. Event Staff Benefits Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly MVP Recognition Program (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies) Elevate Raffle for a chance to win American Express Gift Cards End of Season Performance Bonus Program* Service Awards - Tenured Recognition Program *must meet required criteria All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

The Miami HEAT and Kaseya Center are looking for a Seating Technician Assistant to oversee the maintenance, operation and repair of the seating systems. Other duties include general mechanical maintenance, carpentry, minor electrical and welding. Essential duties and responsibilities include but are not limited to: Assist in the repairs and maintenance of all bowl seating and corresponding equipment and plumbing items corresponding. Assists with replacing and installing seats, cushions, seat structures, cup holders, glass railings and general seating structure. Assists in the repairs, replacing and rebuilding of various items, such as motors, gear drives, hydraulics systems and other rotating assembly Follow the preventive maintenance program, energy management program and standard operating procedures for all machinery and equipment. Record and log all work performed, complete work order slips and compile all required reports in a timely and complete manner through the building maintenance work order system. Operate equipment, such as, light trucks, pallet jacks, forklifts, scrubbing machines, or other light power-driven equipment. Assist other Operation Department divisions to expedite event conversions, as needed. Report irregularities, discrepancies, damage, loss of property and safety concerns promptly to supervisor. Work extended and/or irregular hours including nights, weekends, and holidays, as needed. During off season assists co-workers in the Engineering and Operations departments with tasks that including but are not limited too; toilets, sinks, water fountains, drainage pipes, painting, re-lamping, replacing ceiling tiles, pavers, floor tiles, filters and belts as required. One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Demonstrate a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of painting anticipated at the facility. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

The Corporate Partnerships Intern will be responsible for the day-to-day management, execution and activation of assigned partnership accounts and relationships. This position will provide exceptional client service, help clients generate powerful marketing activations, and assist the Corporate Partnership Marketing Service & Sales Team in creating synergistic activation and retention programs with our partners. The internship will be a hands-on experience, providing interns the chance to gain relevant expertise in the field of corporate sales and sponsorship activation. This season-long internship is a part-time position and based in Miami, Florida. The internship start date is September 22nd, 2025 through the conclusion of the Miami HEAT 2025-2026 Season. DUTIES AND RESPONSIBILITIES: Primary duties to include, but not limited to the following: Responsible for assisting the Partnership Marketing team in the activation and execution of assigned accounts, ensuring delivery on all sponsorship assets while providing exceptional customer service. Help schedule and manage contractual game day and non-game day events (pre-game parties, suite reservations and pre-game interactive display setup/breakdown), and off-site events). Support the team in set up, suite walk throughs and all other operational needs that are required for a successful Miami HEAT game day execution. Assist with corporate gifting and inventory management. Help the team coordinate arena signage and installation with vendors. Aid in administrative duties such as answering phones, attending weekly planning meetings, and maintaining certain schedules and compiling proof of performance photos for partnership presentations. Assist with onboarding a new sponsor (i.e.: gifts, welcome packages, and touchpoints). Support the overall sales process of the Miami HEAT Corporate Sales team. This includes assisting the Sales team on renewal and new business opportunities, creation of recap PowerPoints and sales pitch decks. Help compile and gain insight from market research and online media. Disperse information to sales team and/or partners. Provide excellent customer service, responsiveness, and professionalism to client requests. Assist the team to accurately track, record and analyze monthly sales for each corporate order. Help prepare and process all documentation related to client implementation and the creation of year-end partnership summaries. Aid prospect and current partner research development. Facilitate ongoing client engagement and opportunities. Be available to work the full Miami HEAT home game schedule. Other special projects and duties as assigned. DESIRED QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A Bachelor's Degree from a four-year college or university, preferably in Sport Management or related field. Client or Corporate Service experience to be "At least one (1) year work experience or previous internship opportunity omplete with client, agency and/or corporate service experience Excellent relationship building, inter-personal and communication skills JOB SPECIFIC SKILLS AND ABILITIES: Highly proactive, goal oriented and motivated with a positive attitude. Attention to detail. Must be proficient in computer software, including Word, Excel, and PowerPoint. Excellent written, verbal and presentation skills. Ability to multi-task and work under pressure, managing multiple projects, schedules, budgets, and clients at the same time. Strong time management skills. Must be able to commit to long hours of work when necessary to reach goals. Must be able to work nights, weekends, and holidays. Ability to lift heavy items (up to 40 pounds) Fluency in Spanish is a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

About Spotfire Spotfire is a business unit of Cloud Software Group, one of the largest enterprise software companies in the world. Spotfire empowers businesses to their digital destinations by interconnecting everything in real time and providing visual data science for everyone, from business users to data scientists. Our more than 10,000 customers include: Majority of the top 10 Energy companies in the world Majority of the top 10 Life Sciences companies in the world 7 of the world's top 10 Manufacturing companies Several other major companies in banking, retail, and airlines We're looking for people with a passion to make a big difference by doing the job they love - dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, innovation-driven environment. Overview Our global Field R&D team is a central part of the company strategy. The team focuses on applied innovation, customer needs, and the community of data scientists. A portion of the team's creations will end up in our products to scale its impact. The team is responsible for enabling our client's competitiveness by improving ROI from their investment in Spotfire. Operating across several sectors, our Field R&D Data Scientists have helped improve the drilling operations of several energy companies, built solutions for reducing fraud in financial trading, worked with NASA medical teams, helped increase yields at some of the biggest semiconductor companies, and initiated changes in California traffic laws. We are looking for a Field R&D Lead Data Scientist with experience in industry verticals such as Energy, Manufacturing, or similar to join our team. The right candidate is seeking an opportunity to deliver hands-on prowess and thought leadership to grow our customer's analytical capabilities with Spotfire. You will join a team of highly collaborative individuals as a key team member and play a significant role in developing our capabilities. You will lead field-inspired R&D projects, represent the company at industry events and contribute to the active customer and partner community. You will participate in technical customer engagements by developing analytical deliverables using methods from exploratory analytics to machine learning, statistical modeling, and AI. You will see R&D projects through its inception, design, deployment, customer feedback, and publication. Responsibilities The position entails the following responsibilities: Delve deep into energy, manufacturing, or similar types of analytical and data science challenges. Engage with customers through presales support and post-sales success projects. Perform and guide R&D topics in the field of applied machine learning and AI. Example topics of research and projects include Large Language Models, digital twin, anomaly detection in time series, or mathematical modeling of manufacturing processes. Create re usable data models, workflows and test suites in order to streamline project delivery. Provide input into product management and engineering for the product roadmap. Innovate in the areas of application and deployment of machine learning. Tool Kit Development: create demos and templates with data science libraries. Technical marketing: create white papers, blogs and content for the Spotfire user community. Represent the team as a speaker or instructor in industry events and external conferences. Participate in technical customer engagements through understanding Spotfire use cases, providing guidance, and building prototypes. Collaborate with stakeholders on specific industry knowledge, analytics use cases and customer stories related to data science or machine learning in the Energy sector Required Qualifications 5+ years of experience in advanced data analytics and delivery of demonstrations, projects, engagements or deployed software applications. Experience with applying advanced analytics such as machine learning and optimization techniques to large, complex and disparate data sources. 5+ years of experience in applying analytics to industry verticals such as Energy, Manufacturing, or similar. Superior communication and storytelling skills with data. The ability to comfortably communicate with customers' senior industry personnel, provide compelling presentations and demonstrations of analytics software, and the business value of analytics projects demonstrating domain knowledge in a key Industry such as Manufacturing, Energy, Telecommunications, Financial Services, Healthcare, or Retail. Capability to formulate a real-world problem into a mathematical equivalent, propose various solutions, compare and contrast them, deploy the solution, validate the results, and present the results to technical and non-technical stakeholders. 5+ years of experience with Python or R and some knowledge of SQL. Some experience with other software environments e.g. Spotfire, Tableau, Qlikview, SPSS, KNIME, Azure, AWS and/or other data mining tools will be a plus. Excellent communication and collaboration skills, with the ability to work effectively in a team environment and communicate technical concepts to non-technical stakeholders Strong problem-solving skills, with the ability to identify key areas for improvement and develop data-driven solutions to address them. A Master's or higher degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study) with graduate classes in statistics and data mining. Desired Qualifications Experience with other software components for data preparation and integration e.g. Data Virtualization and Big Data tools such as Snowflake or Databricks and/or further programming or scripting environments e.g. .Net, Java, IronPython, Javascript, C++ is a plus. A PhD in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study) with graduate classes in statistics and data mining. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $172,114-$258,172 CA generally ranges: $179,598-$269,396 All other locations fall under our General State range: $149,665-$224,497 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

The Miami HEAT and the Kaseya Center are now hiring for Maintenance. This position is responsible for maintaining a clean appearance of the parking facilities by performing all assigned maintenance and cleaning tasks, as well as assisting the Maintenance supervisor in prepping the area for events within a timely manner. Essential Duties & Responsibilities: General cleaning of the garage Operate Sweeper and pressure washers Event barricade set up and pick-up Pressure wash, re-striping of lines, and any other paint duties as assigned by the maintenance supervisor. Substitute for cashiers when necessary Assist Maintenance Supervisor with Traffic Management Plan Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Must be able to work in a fast-paced environment and meet deadlines. Work extended and/or irregular hours including nights, weekends, and holidays, as needed. The noise level in the work environment is loud when working events (games, concerts, etc.). While performing the duties of this job, the employee is occasionally exposed to high, precarious places. Event Staff Benefits Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives End of Season Performance Bonus Program* *must meet required criteria All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

The Miami HEAT and the Kaseya Center are hiring for Courtside Security Officers! The main function of this position is to assist in the handling of any security-related disturbances or problems that might arise during Courtside Club activations, during events, or at the facility. Essential Duties & Responsibilities include but are not limited to: 1. Handle any disturbances or problems that arise during events or at the facility. If necessary, escort disruptive individuals to security office and/or off the premises. 2. Write incident reports and meet with security supervisor to review procedures. 3. Inspect alarms and fire extinguisher/sprinkler systems to ascertain they are set to operate. Inspect premises for signs of intrusion or tampering. 4. Tour facility examining doors, windows, and gates to ensure they are secured. 5. Assist with crowd control inside and outside the premises. 6. Control unusual circumstances and events during fire, storms, riots, and other emergencies. 7. Answer alarms and investigates disturbances. 8. Assist guests with any security related issues. 9. Work extended and/or irregular hours including nights, weekends, and holidays, as needed. 10. Assist security division with special projects. 11. General computer skills. 12. Ensure that Courtside Club and Kaseya Center policies and procedures are strictly adhered to. 13. Possess an excellent working knowledge with all matters outlined in the Courtside Club Safety and Security Standard Operating Procedures and the Kaseya Center Emergency Operations Manual. 14. Exhibit a professional and courteous demeanor. 15. Attend all training and meetings scheduled by the Kaseya Center Director of Security or the Courtside Club General Manager. Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a minimum of one-year related security experience and/or training. Must demonstrate knowledge of security issues related to major sports and entertainment venues. Ability to read and interpret security rules and regulations. Ability to write ejection and incident reports. Ability to give information and respond to questions from patrons and general public. Ability to assess certain situations, define problems, gather facts, and form valid conclusions. Ability to interpret security related issues and deal with different variables related to that issue. Class D License, Train Crowd Manager Certification, CPR and AED Certifications The employee is also required to lift objects in excess of 10lbs, i.e., barricades, traffic cones, etc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

The Miami HEAT are looking for an energetic and charismatic Public Address Announcer to bring the gameday experience to life from inside Kaseya Center. The Public Address (PA) Announcer serves as the in-arena voice for Miami HEAT home games and other events as assigned. This individual is responsible for delivering clear, engaging, and accurate announcements that enhance the fan experience while maintaining the integrity and professionalism of the HEAT and NBA brand. We are searching for someone who has extensive knowledge about the NBA's players and personalities, a passionate and dynamic voice, and a love for basketball. This role is an opportunity for a qualified individual to shine on a big stage, engage with a diverse community of fans, and make an unforgettable impact in the state of Florida. Whether a Miami native or an experienced individual interested in relocating to one of the most energetic sports markets in the world, all qualified talent is invited to apply. The HEAT is looking for fresh voices who can join the gameday entertainment staff to reflect our dynamic community. Essential Duties & Responsibilities: ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list. Provide live announcements during HEAT home games, including player introductions, starting lineups, in-game promotions, sponsor reads, and other scripted or improvised content. Maintain a high-energy, professional tone that aligns with the HEAT brand and engages fans throughout the event. Accurately pronounce the names of players, coaches, officials, and other individuals as required. Collaborate with Game Presentation staff to ensure timing and delivery of announcements align with show cues and event scripts. Respond quickly and effectively to changes or unexpected situations during live events. Uphold all NBA and team policies regarding impartiality, professionalism, and conduct. Be able to maintain professional and personable contact with NBA players, coaches, and officials. As a public representative of the Miami Heat, one must have a professional and personable relationship with the public at large. Attend rehearsals, production meetings, and training sessions as scheduled. Serve as a brand ambassador for The Heat Group during public appearances or emcee special events in the community, such as watch parties, social responsibility events, arena events, etc., as needed Provide recorded voiceover work for commercials, promotional announcements, content pieces, and other associated work product. As part of the application submission process, and to be considered for this position, you will be required to: Create a demo reel using the script provided at the following link: MIAMI HEAT PA ANNOUNCER DEMO REEL SCRIPT Submit an Applicant Media and Likeness Release Form as part of your application Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Must possess strong and clear vocal skills Bachelor's degree in Communications, Broadcasting, or related field preferred. Minimum 2 years of experience as a PA announcer, broadcaster, on-air media personality, podcaster, content creator, or voice talent in live sports or entertainment settings. Required to have familiarity with basketball terminology and NBA rules. Language Skills Strong written and verbal communication. Ability to read, analyze, and interpret scripts and event rundowns. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. The ability to accurately and convincingly speak select words and phrases in Spanish is preferred, but not mandatory. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Are you interested in working as a Camp Coach for a championship sports organization? The Miami HEAT marketing department is seeking a HEAT Camp Counselor! A Jr. HEAT Camp Coach's main responsibility is to teach the fundamentals of basketball to the children attending any of our Jr. HEAT events. They will be responsible for leading groups of children and providing a fun and safe basketball experience. A Jr. HEAT Coach will help young athletes acquire a feeling of high self-esteem, self-worth, and competence in a basketball setting. A Jr. HEAT Coach will be responsible for the safety and well-being of each participant. Essential Duties & Responsibilities: ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list. Ensuring safe and healthy basketball environments for all participants. Teach the fundamentals of basketball. Ball-handling, Shooting, Rebounding, Defense, Footwork, Passing, etc. Assist with controlling campers to ensure efficient safety for all participants. Deal with disciplinary issues with the provided guidelines by Camp Director Tony Fiorentino. Lead drills, stretches, team practices, and referee team games. Always knowing where all assigned team members are. Never losing sight of assigned team members or any other participants. Attend early morning staff meeting led by Camp Director Tony Fiorentino. Help with the set-up and break down of our portable camp baskets. Performing daily accurate sign out procedure with team parents. Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Very organized and detailed. This position requires an individual with a curiosity about working with children in a basketball camp setting and the desire to be a positive influence on children. Able to meet tight deadlines and adapt to a fast-paced, fluid environment while balancing multiple tasks at once. Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint. Basic knowledge of Adobe Photoshop. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

About Merlin: Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight. Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin leveraging autonomy today to solve some of aviation's biggest challenges. About you: You are an experienced flight controls engineer who wants to contribute to making airplanes that fly themselves. You are familiar with fixed wing aircraft and the classical and modern methods used to control them automatically. You know how to use industry standard tools for this work, and you are excited to work on applying them to a new and novel application.Responsibilities: Design and implement flight controls for our aircraft autonomy system. Write requirements for high level automation functions and low level flight control. Help create and use the simulation tools needed for development and testing including Simulink control law modeling, analysis using MATLAB and Python. Participate in flight testing to verify control law performance on multiple aircraft types. Write, test, and document Simulink control law models according to Merlin's development standards, and participate in certification activities. Collaborate across Merlin to develop novel, certifiable systems to solve the toughest problems in aviation and autonomy. Qualifications: 15 + years of experience developing control systems for fixed wing aircraft, with demonstrated understanding of fixed wing aircraft dynamics, classical and modern control design / analysis Experience decomposing systems requirements into high level requirements for both outer loop and inner loop control design Experience working in Model Based Development and certification of flight control systems, including proficiency in MATLAB/Simulink or another model-based development toolset Experience designing, implementing, and testing software for real-time systems Experience developing certified software under RTCA DO-178 BS in Aerospace/Mechanical/Electrical Engineering Nice to Haves: MS/PhD in Aerospace Engineering and/or Controls Experience developing aircraft simulations using system identification of flight test data to facilitate the rapid design and testing of flight control systems Experience analyzing certification guidance materials for impact on automatic control system design Flight test experience writing test cards to validate control system performance and perform failure testing Pilots license Proficiency in C/C++ or Python This position is based on-site at Merlin HQ in Boston, MA. Once you're here, you'll enjoy a variety of on-site perks designed to make your workday enjoyable and convenient. These include catered lunches featuring a rotating menu of delicious options, an assortment of snacks to keep you fueled throughout the day, and a selection of beverages, including coffee, tea, and other drinks, to keep you refreshed. Our goal is to create an environment where you can thrive both professionally and personally Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission. Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, genetic information, sex (including pregnancy), gender, gender identity and expression, sexual orientation, age, marital status, military service or obligation or disability status, or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks. At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: ********************* Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.

Responsibilities: Responsible for customer account reconciliation of of open receivables Respond to and collaborate with critical customers to resolve overdue balances, attempting to either collect or negotiate payment Research invoice and payment/cash application history on large accounts Ability to perform and oversee tactical tasks performed by third party outsourcer Collaborate with upstream and downstream Order to Cash teams to resolve billing or payment issues and streamline processes Identify opportunities for process improvement and automation Drive end to end process definition and optimization solution implementation Ability to influence leaders across the business / strong business acumen Contribute to technology solution innovation Demonstrate clear understanding of Order to Cash data and processes, including how data impacts the business, how it performs, drives the metrics and reinforces behaviors Ability to analyze large amounts of data Monitor credit and collections reporting and identify trends and actionable insights Qualifications: Bachelor degree required Minimum 7 years of relevant experience Familiarity with Oracle Fusion, SalesForce, SAP, Excel Excellent verbal and written communication skills Strong techno-functional skills Ability to work independently Strong work ethic with analytical and problem-solving skills About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at *************** for assistance.

The Miami HEAT and Kaseya Center are seeking a Cashier/Traffic director to manage traffic flow during event days. Responsibilities include working with your team to direct cars into available spaces according to the traffic plan, as well as assuring that garage spaces are maximized. Essential Duties & Responsibilities: Direct vehicles into available parking spaces, ensuring all spaces are utilized correctly. Provide top-notch customer service by directing/ escorting guests to the nearest elevator or stairways. Assist guest with locating their vehicles post-event and providing directions to major streets & freeways. Report any safety hazards such as debris, water, or oil spills to the supervisor Direct and park guests with premium parking passes to designated areas Work closely with the garage supervisor to ensure the garage is cleared within the appropriate time frame (Outbound) Successful candidate(s) will be required to comply with The HEAT Group Vaccination Policy. Event Staff Benefits Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives End of Season Performance Bonus Program* *must meet required criteria All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Do you want to work for a Championship organization? We have the job for you! The HEAT Group is seeking to hire an Arena Tour Guide! We are seeking enthusiastic and customer-focused individuals to join our team as Arena Tour Guides. This role is perfect for someone with a passion for sports, entertainment, and Miami culture who enjoys interacting with diverse groups of visitors. As a part-time Arena Tour Guide, you will lead engaging, informative tours of Kaseya Center, sharing behind-the-scenes insights and showcasing all that the venue has to offer. Essential Duties & Responsibilities: ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list. Lead tours of Kaseya Center, highlighting key areas such as the court, locker rooms, premium seating, and event spaces. Provide guests with historical facts, fun anecdotes, and current information about the arena, the Miami HEAT, and upcoming events. Ensure a memorable and enjoyable experience for all tour participants, accommodating special requests and answering questions as needed. Maintain a detailed knowledge of the arena's operations, services, events, and Miami HEAT team history. Ensure the safety and comfort of tour participants throughout the tour. Collaborate with team members and other arena staff to provide seamless guest service. Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree in hospitality, communication, tourism, or a related field, or equivalent work experience. Strong customer service skills and the ability to handle questions with integrity. Flexibility with scheduling; must be available for varied shifts, including weekends, evenings, and holidays. Knowledge of Kaseya Center, Miami sports, or the entertainment industry is a plus All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP.

The Miami HEAT and the Kaseya Center are hiring enthusiastic individuals to ‘ELEVATE' the experience of each guest who attends or visits our facility. Elevator Greeters duties include but are not limited to proactively welcoming guests into the facility from our P2 Garage Level and/or Premium & Disabled Guest Entrances, assisting guests with inquiries, picking up/dropping off & directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Experience location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/Kaseya Center upcoming events) and providing a safe environment. Schedule and hours are event-based, which primarily take place Monday-Friday in the evening, Saturday/Sunday anytime, and holidays. Demonstrate understanding and familiarity with mobile apps preferred. Previous guest experience preferred. Excellent communication skills. Bilingual in English & Spanish is a plus. Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be available to report to work as early as 5:30 p.m. Monday - Friday and any time over the weekend. Must be available to work up to or beyond 1 a.m. for non -HEAT events. Ability to work within a confined space for 5 or more hours from the start of their shift until the facility is cleared of all guests. Demonstrate understanding and familiarity with mobile apps preferred. Previous guest experience preferred. Excellent communication skills. Bilingual in English & Spanish is a plus. Event Staff Benefits Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives End of Season Performance Bonus Program* *must meet required criteria All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Job Description About Merlin Group Merlin Group operates at the intersection of cyber innovation, national security, and technology-driven transformation. With a mission to accelerate the adoption of high-impact technologies across the U.S. public sector and regulated commercial markets, Merlin is uniquely structured around three core tenets - Invest, Enable, and Scale - each designed to address a specific stage of the technology lifecycle. Together, our affiliates - Merlin Ventures, CGC, and Merlin Cyber - form a flywheel that builds enduring capability for customers, partners, and the broader cyber ecosystem, operationalizing technological advancement into mission-ready, enterprise-grade solutions. At Merlin, we believe our strength lies in our people. Team members are encouraged to be creative, collaborative, and nimble, pursuing paths to deliver the cutting-edge cybersecurity solutions that our customers rely on. From next-generation cyber defense to secure cloud and AI, we are united by one purpose - transforming innovation into mission impact. The Opportunity CGC is seeking a Principal Application Integration Engineer to architect, build, and guide application-level integration patterns for ISVs operating on our FedRAMP-High and FedRAMP-Moderate platforms. This role sits at the intersection of application development, identity integration, multi-tenant architecture, DevSecOps, and modernization strategy, enabling ISVs to migrate, scale, and interoperate consistently on the CGC platform. The ideal candidate brings deep experience in full-stack engineering, backend service architecture, containerized application design, CI/CD enablement, identity-driven integration (Okta/B2C), and modernization of monolithic systems into cloud-native, secure, compliant models. This is a remote position. Primary Duties & Responsibilities Application & Integration Architecture Define application-layer integration patterns for ISVs, including multi-tenant user management, provisioning workflows, API gateways, service boundaries, and event-driven integration. Design reusable modernization templates for microservices, API decomposition, SaaS-to-SaaS integrations, and secure data exchange. Lead technical assessments of ISV applications/environments during onboarding and create modernization roadmaps aligned to CGC platform capabilities. Identity & Access Integration Architect and implement Okta, Azure AD B2C, SCIM, OAuth2/OIDC, SAML and custom identity workflows for secure, compliant access models. Build reference modules for common ISV identity patterns, reducing integration friction and eliminating one-off implementations. Application Development Enablement Develop standards around application/container hardening, shared libraries, and reference microservices that ISVs and internal teams can use to accelerate adoption of CGC's platform. Produce high-quality code, documentation, and integration guides used by Client Engagement and SRE teams to support ISV success. CI/CD & Deployment Alignment Ensure application-level patterns work seamlessly with CGC's deployment model: GitOps workflows, zero-downtime rollouts, multi-region active/active, and automated compliance controls. Collaborate with the Architecture and SRE teams to ensure integration services are deployable, observable, secure, and platform-compatible across enclaves. Regulated Interoperability Build and standardize compliant integration pipelines for healthcare and government workloads, and event-processing middleware. Work closely with SOC and Compliance to embed requirements directly into application patterns. Cross-Team Technical Leadership Partner with Client Engagement engineers to translate ISV product requirements into secure, scalable integration designs. Provide mentorship, technical reviews, and architectural oversight across CGC's engineering teams. Act as the subject-matter expert for application modernization, integration strategy, and service-level architecture. Qualifications 10+ years in application development, backend engineering, or full-stack engineering, with strong architectural ownership. Proficiency in containerized service development, microservices patterns, and distributed system design. Strong working knowledge of Kubernetes, cloud-native patterns, and secure service mesh/networking concepts. Deep experience integrating enterprise identity platforms (Okta, AD B2C, SAML/OIDC/OAuth2). Experience building and deploying applications in highly regulated environments (healthcare, fintech, gov). xpertise with CI/CD pipelines, Terraform/IaC concepts, and modern DevSecOps approaches. Demonstrated success migrating legacy or monolithic systems to modern, cloud-native architectures. Prior experience building multi-tenant SaaS systems. Familiarity with cloud application development, event-driven systems, and distributed queueing models. CKA or similar cloud-native certifications. Experience with observability tooling (Prometheus, ELK/Grafana) and secure secrets management. Success Attributes Commitment to teamwork and professional relationship development. Roll-up-your-sleeves attitude and low-ego approach. Passion for lifelong learning, growth, and development. Flexible and nimble; comfortable with ambiguity and rapid change. Strong communication and functional project management skills. Desire to innovate, try new things, and creatively explore novel solutions to business challenges. Professional and respectful approach to the diversity of thought, action, identity, and attributes. Benefits & Perks We want to empower and inspire employees to be and do their best. Our workdays are dynamic, collegial, and fun. Our office features multiple places to work unconstrained by typical office barriers. Our wellness package provides access to an on-site gym and includes medical, dental, and vision insurance along with options for FSA and EAP. We offer 401(k) with employer match, unlimited PTO, and a culture respectful of the reality that not everything in one's personal life is guaranteed to happen only after hours. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

Conversion crew performs a variety of behind-the-scenes functions for the building like maintaining, moving, and storing staging equipment and setting tables, chairs, pipes & drapes as directed. ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list. Conversion from basketball to large-scale concert/event. Set up seating arrangements and supporting furniture for concerts, basketball games, meetings, dinners, parties, and banquets. Set up signage, banners, and other conversion responsibilities from one event or game to another. Installation, repair, and removal of arena equipment and seating. Respond to requests from management, vendors, guests, event, and team representatives to move furniture, boxes, and equipment. Set up and break down barricades, tables, chairs, risers, and stages. Both at the arena and at offsite locations. Respond and resolve set-up issues promptly as directed by fellow staff and management. Actively care for all arena equipment and property by storing equipment properly, cleaning and repairing broken or damaged items, and alerting management of any mistreatment of company property. May be required to operate industrial vehicles such as carts, forklifts, scissor lifts, and floor scrubbers. Follow all operating policies and procedures. Maintain company confidentiality. Always maintain a professional appearance. Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma/ GED preferred. Two years of experience is preferred. Must be able to work nights weekends and holidays. Must be able to perform heavy lifting tasks up to 100 pounds. Ability to operate forklift and warehouse equipment preferred. Ability to read and understand a tape measure and other measuring devices, identify between imperial (standard) and metric fasteners, and handle basic and common hand tools. Event Staff Benefits Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives End of Season Performance Bonus Program* *must meet required criteria All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Web.com Group, Inc. (Nasdaq: WEB) With over 3MM customers, worldwide, Web.com is the leading provider of online marketing products and services for the small business market. At Web.com our sole mission is to help small businesses succeed online. From websites to social media; from eCommerce to lead generation we offer a full suite of online marketing services for the small business market. Due to our phenomenal growth and our passion to serve small business, we are looking to add talented individuals to help us deliver on our mission and drive the company forward. Job Description Web. Com is a rapidly growing, leading provider of online marketing products and services for the small business market. At Web.com our mission is to help small businesses succeed online. From websites to social media; from eCommerce to lead generation we offer a full suite of online marketing services for the small business market. We are looking for the right candidates to join our world class team. With hundreds of job openings and promotions each year, Web.com is great place to start. You won't just be growing our company, you will be growing with our company. At Web.com our employees are our most important resources and happy that you are applying for a position with our exciting and enthusiastic high performance team. Our employees have fun and work while advancing themselves and the organization. We believe our diverse culture makes us stronger as an organization. We put people first, welcoming ideas from every direction and creating an environment where we can all thrive. In addition competitive pay, earned commissions, bonuses and contest earnings fulltime opportunities include health, vison and dental coverage, paid time off, paid holidays and paid training. By joining our team you will be highly trained on new products, brands, technology and business process to work on behalf of some of the most recognized brands in the world. The Outbound Sales Representative position generates revenue by making outbound calls to prospective customers, contacting customers for sales, account updates, and promotional pricing to contribute to our sales and outreach plans. The Outbound Sales Representative will offer exceptional customer service, product knowledge and the most effective products that best fit the customer needs. Essential Duties and Responsibilities: Make outbound calls for promotions, special pricing; actively convert calls into sales through predictive dialers and manual dialing. Provide feedback on customer reactions and program improvements. . Meet quality, efficiency, and revenue goals established for each individual and team; meet attendance expectations. Overcomes technical and business objections of prospective customers. Compiles and/or work lists of prospective customers for use as sales leads, based on information from Internet Web sites, and other sources. Makes outbound lead follow-up calls to potential and existing customers by telephone qualifying leads and sell products and services. Use coaching, training sessions and one-to-one meetings positively to take ownership of your development. Represent Web.com positively in all customer interaction. Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information. Maintain awareness of the availability of all products and services in the company so that every opportunity to meet our customer's needs is taken. Qualifications Detail-oriented team player that works well in a fast-paced setting. • Proficient in verbal, telephone, and written communication skills. • Self-motivated with a good work ethic, organized with proven time management skills. • Experience in sales and interpersonal skills. • Basic problem solving and attention to detail skills. • Negotiation skills. • High School Diploma or equivalent required. • Three to four years experience in a Sales call center environment is preferred. Additional Information All your information will be kept confidential according to EEO guidelines.

The Miami HEAT and Kaseya Center are hiring for Guest Experience Representatives that serve as liaison between the Kaseya Center guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Essential duties include but are not limited to: Greets and directs guests as needed inside and outside the facility. Deal with customer concerns, safety issues, and complaints in a timely manner. Document guest suggestions, complaints and various issues at every Guest Services Booth. Must have the ability to explore ways to improve customer service and the overall experience. Assists guests outside the Box Office windows with mobile ticket issues, questions, or concerns. Assists guests outside the West Plaza Ramp and help reduce large lines/crowds at each entrance. Assists guests at every Guest Services booth by answering any questions and handling any issues. Assists with check-in services of bags, backpacks, cameras, strollers and other prohibited items. Assists guests requiring relocation to an ADA platform and other seating within the Arena, resulting from maintenance issues or the closure of an area/section. Assists in the successful administration of the organization's designated driver program Assists Season Ticket Services during HEAT games in building positive relationships with Season Ticket Holders Responds quickly to requests from guests, fellow-supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction Maintains a working knowledge of the facility, current and upcoming events/games and the surrounding area. Must be available to work nights and weekends up to or beyond midnight. Previous guest services experience preferred. Excellent communication skills. Bilingual in English & Spanish a plus. Event Staff Benefits Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives. End of Season Performance Bonus Program* *must meet required criteria All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members. Responsibilities: Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients. Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster. Assisting guests, building individual connections, and providing direction with any questions or concerns. Ensuring ingress and egress runs smoothly, and congestion is avoided. Issuing guests passes as needed and within regulations. Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level. Desired Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One year of customer service experience. Excellent verbal communication and interpersonal skills Strong organizational skills and attention to detail. Ability to perform in a fast-paced environment. Candidates must be enthusiastic with a strong work ethic Respects and understands client and celebrity confidentiality. Event Staff Benefits Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives End of Season Performance Bonus Program* *must meet required criteria All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP