Catering and convention services manager job description
Updated March 14, 2024
11 min read
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Example catering and convention services manager requirements on a job description
Catering and convention services manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in catering and convention services manager job postings.
Sample catering and convention services manager requirements
- Minimum of a Bachelor's degree in Hospitality or related field.
- At least 5 years of experience in catering and convention services management.
- Excellent organizational and time-management skills.
- Strong financial acumen and budgeting skills.
- Ability to work flexible hours including weekends and evenings.
Sample required catering and convention services manager soft skills
- Exceptional communication and interpersonal skills to build relationships with clients and staff.
- Demonstrated leadership ability and a team-oriented approach.
- Creativity and innovation to develop unique menus, events and experiences.
- Strong problem-solving skills to troubleshoot issues and provide solutions.
- Passion and commitment to delivering exceptional customer service.
Catering and convention services manager job description example 1
Caesars Entertainment catering and convention services manager job description
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
Employer Description
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates may required to complete a background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
JOB SUMMARY:
The Catering/Convention Service Manager coordinates all aspects of services for convention groups by optimizing maximum revenues and ensures complete guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
Implement and maintain plans and goals of department as developed by management. Respond in a timely manner to all booked convention groups to obtain details. Develop clients programs by efficiently delegating space and providing specific information regarding room set ups. Accurately prepare convention service, resume and follow through with all aspects of convention group requirements. Overall knowledge of room capabilities as they relate to capacities for convention facility. Organizes and conducts pre-function meetings between clients, vendors and hotel department for any group 50 rooms or more. Attends weekly catering meeting with Chefs, Banquet Beverage, Banquet Stewarding and Facilities Departments to discuss in detail the forthcoming events. Oversees and coordinates details with Convention Service Set up Supervisor. Read, interpret reports and legal documents, and be able to present information to management. Act as a liaison with exposition companies during set up and tear down of large exhibits. Coordinate all legal and fire marshal related information to appropriate sources.
QUALIFICATIONS:
Work requires effective communication in English, both verbal and written form in a professional manner. Work requires 3-5 years related work experience. Work prefers a College degree in Hotel or F&B Management. Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, and LMS.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
Disclaimer
: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Same Posting Description for Internal and External Candidate
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
The Catering/Convention Service Manager coordinates all aspects of services for convention groups by optimizing maximum revenues and ensures complete guest satisfaction.
Employer Description
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates may required to complete a background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
JOB SUMMARY:
The Catering/Convention Service Manager coordinates all aspects of services for convention groups by optimizing maximum revenues and ensures complete guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
Implement and maintain plans and goals of department as developed by management. Respond in a timely manner to all booked convention groups to obtain details. Develop clients programs by efficiently delegating space and providing specific information regarding room set ups. Accurately prepare convention service, resume and follow through with all aspects of convention group requirements. Overall knowledge of room capabilities as they relate to capacities for convention facility. Organizes and conducts pre-function meetings between clients, vendors and hotel department for any group 50 rooms or more. Attends weekly catering meeting with Chefs, Banquet Beverage, Banquet Stewarding and Facilities Departments to discuss in detail the forthcoming events. Oversees and coordinates details with Convention Service Set up Supervisor. Read, interpret reports and legal documents, and be able to present information to management. Act as a liaison with exposition companies during set up and tear down of large exhibits. Coordinate all legal and fire marshal related information to appropriate sources.
QUALIFICATIONS:
Work requires effective communication in English, both verbal and written form in a professional manner. Work requires 3-5 years related work experience. Work prefers a College degree in Hotel or F&B Management. Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, and LMS.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
Disclaimer
: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Same Posting Description for Internal and External Candidate
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
The Catering/Convention Service Manager coordinates all aspects of services for convention groups by optimizing maximum revenues and ensures complete guest satisfaction.
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Catering and convention services manager job description example 2
Hyatt Hotels catering and convention services manager job description
As the global leader in third-party hotel management, our growing portfolio represents over 1,500 hotels in 49 states and 21 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
The Convention Services/Catering Manager is responsible for attainment of assigned catering/food and beverage sales goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Convention Services/Catering Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel's revenue meeting planner satisfaction scores and food and beverage sales goals for one or more assigned properties. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities
QUALIFICATIONS:
* High School diploma or equivalent required; previous convention/event and catering sales experience preferred.
* Demonstrate creativity and knowledge of food and beverage/events desired.
* Must have a valid driver's license for the applicable state.
* Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
* Experience with professional selling skills desired: opening probing supporting closing
* Must be proficient in general computer knowledge especially Microsoft Office products
* Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
JOB RESPONSIBILITIES:
* Effectively attain assigned meeting planner satisfaction scores revenue goals as well as food and beverage sales goals.
* Proactively conduct solicitation calls conduct tours and entertain clients specific to needs respective to the assigned property.
* Monitor and evaluate trends within your market segment.
* Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
* Adheres to Aimbridge Hospitality's established regulations company standards catering/meeting standards and related catering sales metrics.
* Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
* Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
* Ensure changes are communicated timely to impacted departments/operations leaders.
* Maintain strong visibility in local community and industry organizations as applicable.
* May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
* Attend daily/weekly/monthly meetings and any other functions required by management.Perform any other duties as requested by the General Manager or Director of Sales.
Newly Renovated Suite sized guest rooms to include 6 Executive Suites, 1 Presidential Suite, and 1 Hospitality Suite. Amenities to include: living room area with pull out couch, iron/ironing board, hair dryer, coffee maker, referigerators in room, turn down services available, business class floor, newly renovated restaurant and meeting space. A premier suburban corporate hotel located in the heart of Chicago's Northshore. The Hyatt Deerfield is ideally located just 14 miles from O'Hare International Airport and minutes from Fortune-500 companies such as, Abbott Pharmaceuticals, Kraft Foods, Baxter Healthcare, and Morgan Stanley Discover. Travelers can enjoy an evening at Ravinia Festival, a day at Chicago's Botanic Gardens, or the excitement of Six Flags Great America, all in close proximity. The Hyatt Deerfield offers cigars at our outdoor patio, newly renovated restaurant, atrium lounge, in-room dining, and a full fitness facility including indoor pool, sauna, Jacuzzi and full line of cardiovascular equipment. Located off 294/94 express way 14 miles from O'Hare International Airport.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Source: Hospitality Online
The Convention Services/Catering Manager is responsible for attainment of assigned catering/food and beverage sales goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Convention Services/Catering Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel's revenue meeting planner satisfaction scores and food and beverage sales goals for one or more assigned properties. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities
QUALIFICATIONS:
* High School diploma or equivalent required; previous convention/event and catering sales experience preferred.
* Demonstrate creativity and knowledge of food and beverage/events desired.
* Must have a valid driver's license for the applicable state.
* Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
* Experience with professional selling skills desired: opening probing supporting closing
* Must be proficient in general computer knowledge especially Microsoft Office products
* Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
JOB RESPONSIBILITIES:
* Effectively attain assigned meeting planner satisfaction scores revenue goals as well as food and beverage sales goals.
* Proactively conduct solicitation calls conduct tours and entertain clients specific to needs respective to the assigned property.
* Monitor and evaluate trends within your market segment.
* Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
* Adheres to Aimbridge Hospitality's established regulations company standards catering/meeting standards and related catering sales metrics.
* Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
* Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
* Ensure changes are communicated timely to impacted departments/operations leaders.
* Maintain strong visibility in local community and industry organizations as applicable.
* May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
* Attend daily/weekly/monthly meetings and any other functions required by management.Perform any other duties as requested by the General Manager or Director of Sales.
Newly Renovated Suite sized guest rooms to include 6 Executive Suites, 1 Presidential Suite, and 1 Hospitality Suite. Amenities to include: living room area with pull out couch, iron/ironing board, hair dryer, coffee maker, referigerators in room, turn down services available, business class floor, newly renovated restaurant and meeting space. A premier suburban corporate hotel located in the heart of Chicago's Northshore. The Hyatt Deerfield is ideally located just 14 miles from O'Hare International Airport and minutes from Fortune-500 companies such as, Abbott Pharmaceuticals, Kraft Foods, Baxter Healthcare, and Morgan Stanley Discover. Travelers can enjoy an evening at Ravinia Festival, a day at Chicago's Botanic Gardens, or the excitement of Six Flags Great America, all in close proximity. The Hyatt Deerfield offers cigars at our outdoor patio, newly renovated restaurant, atrium lounge, in-room dining, and a full fitness facility including indoor pool, sauna, Jacuzzi and full line of cardiovascular equipment. Located off 294/94 express way 14 miles from O'Hare International Airport.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Source: Hospitality Online
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Catering and convention services manager job description example 3
Aimbridge Hospitality catering and convention services manager job description
The Convention Services/Catering Manager is responsible for attainment of assigned catering/food and beverage sales goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Convention Services/Catering Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel's revenue meeting planner satisfaction scores and food and beverage sales goals for one or more assigned properties. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
QUALIFICATIONS:
+ High School diploma or equivalent required; previous convention/event and catering sales experience preferred.
+ Demonstrate creativity and knowledge of food and beverage/events desired.
+ Must have a valid driver's license for the applicable state.
+ Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
+ Experience with professional selling skills desired: opening probing supporting closing
+ Must be proficient in general computer knowledge especially Microsoft Office products
+ Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
JOB RESPONSIBILITIES:
+ Effectively attain assigned meeting planner satisfaction scores revenue goals as well as food and beverage sales goals.
+ Proactively conduct solicitation calls conduct tours and entertain clients specific to needs respective to the assigned property.
+ Monitor and evaluate trends within your market segment.
+ Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
+ Adheres to Aimbridge Hospitality's established regulations company standards catering/meeting standards and related catering sales metrics.
+ Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
+ Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
+ Ensure changes are communicated timely to impacted departments/operations leaders.
+ Maintain strong visibility in local community and industry organizations as applicable.
+ May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
+ Attend daily/weekly/monthly meetings and any other functions required by management.Perform any other duties as requested by the General Manager or Director of Sales.
Travelers can stay in the heart of downtown Louisville at our 4th Street Live hotel and walk to all the top Louisville attractions. Our hotel is conveniently attached to the Kentucky International Convention Center. We have brand new rooms featuring upscale amenities, city views, a sofa, and free WiFi. Hyatt Regency Louisville offers upscale fitness amenities and onsite gym activities for guest comfort and convenience. Accessible by guestroom key, our state-of-the-art hotel gym fitness center located in the lobby level allows each guest an opportunity to enhance their stay and keep active.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
+ Now offering Daily Pay! Ask your Recruiter for more details
+ Medical, Dental, and Vision Coverage
+ Short-Term and Long-Term Disability Income
+ Term Life and AD&D Insurance
+ Paid Time Off
+ Employee Assistance Program
+ 401k Retirement Plan
Full-Time/Part-Time: Full-Time
Street: 320 W. Jefferson Street
QUALIFICATIONS:
+ High School diploma or equivalent required; previous convention/event and catering sales experience preferred.
+ Demonstrate creativity and knowledge of food and beverage/events desired.
+ Must have a valid driver's license for the applicable state.
+ Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
+ Experience with professional selling skills desired: opening probing supporting closing
+ Must be proficient in general computer knowledge especially Microsoft Office products
+ Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
JOB RESPONSIBILITIES:
+ Effectively attain assigned meeting planner satisfaction scores revenue goals as well as food and beverage sales goals.
+ Proactively conduct solicitation calls conduct tours and entertain clients specific to needs respective to the assigned property.
+ Monitor and evaluate trends within your market segment.
+ Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
+ Adheres to Aimbridge Hospitality's established regulations company standards catering/meeting standards and related catering sales metrics.
+ Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
+ Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
+ Ensure changes are communicated timely to impacted departments/operations leaders.
+ Maintain strong visibility in local community and industry organizations as applicable.
+ May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
+ Attend daily/weekly/monthly meetings and any other functions required by management.Perform any other duties as requested by the General Manager or Director of Sales.
Travelers can stay in the heart of downtown Louisville at our 4th Street Live hotel and walk to all the top Louisville attractions. Our hotel is conveniently attached to the Kentucky International Convention Center. We have brand new rooms featuring upscale amenities, city views, a sofa, and free WiFi. Hyatt Regency Louisville offers upscale fitness amenities and onsite gym activities for guest comfort and convenience. Accessible by guestroom key, our state-of-the-art hotel gym fitness center located in the lobby level allows each guest an opportunity to enhance their stay and keep active.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
+ Now offering Daily Pay! Ask your Recruiter for more details
+ Medical, Dental, and Vision Coverage
+ Short-Term and Long-Term Disability Income
+ Term Life and AD&D Insurance
+ Paid Time Off
+ Employee Assistance Program
+ 401k Retirement Plan
Full-Time/Part-Time: Full-Time
Street: 320 W. Jefferson Street
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Updated March 14, 2024
Updated March 14, 2024