Catering assistant job description

The Los Angeles Athletic Club is seeking a motivated, service-driven Sales Assistant. For more than 140 years, The Los Angeles Athletic Club has remained dedicated to its mission of providing for the body, mind and spirit of its members. Our private club includes state-of-the-art athletic and spa facilities, award-winning restaurants, bars, luxury event spaces, conference, and hotel rooms, and an array of social, business, and athletic events.

The Sales Assistant is responsible for providing administrative duties for both the Director of Events & Director of Hotel Sales. This key role ensures the success of the sales departments, providing office support in the Club and continuing effort to deliver outstanding guest service and financial profitability. Additional responsibilities include: staffing, rentals, prospecting, client management, client retention, event logistics, and planning. The Sales Associate will be first on the phone, speak directly with clients to help customize orders and menus, assist and support Director of Catering and Sales when needed. The environment is focused on organization, growth and is fast-paced.
Come join our Team!

**Job Overview:**

+ Consistently offer professional, friendly and engaging service

+ Build and foster relationships with members and clients

+ Greet and assist members and clients, respond to requests in a timely, friendly and efficient manner

+ Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation

+ Answer telephones, schedule team members, prepare event contracts, distribute Banquet Event Orders to Food & Beverage Departments

+ Coordinate department projects, as needed

+ Oversee maintenance of office equipment

+ Preparation and processing of transfers, credits and debits, interfacing with accounts receivable, payable, credit manager and clients as needed

+ Perform other general office duties and assist with special projects, as needed

+ Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill

+ Assist with the sales process as necessary

+ Follow departmental policies and procedures

+ Follow all safety policies

+ Other duties as assigned

**Must Have:**

+ Minimum 1+ years hotel or private club experience in upscale environment

+ Previous administrative experience within a similar role required

+ Proficient in Microsoft Suite in particular, Excel

+ Excellent communication skills, both written and verbal required

+ Ability to multitask and work on various accounts at once

+ Highly responsible, reliable, and able to focus attention on guest needs, remaining calm and courteous at all times

+ Ability to work independently and in a team environment

+ Ability to use and learn new software

+ Knowledge of standard office practices and procedures

+ Knowledge of best practices and principles in hospitality industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. To be successful as a catering assistant, you should show sound knowledge of food, health and safety regulations to ensure the safety of event guests. Ultimately, an outstanding catering assistant should be able to prove exceptional communication skills and always achieve excellent customer service. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

Several responsibilities include but are not limited to:

* Preparation of food for artists and backstage crew

* Performing basic food preparation tasks, which include washing, peeling, and cutting fruit and vegetables, seasoning and slicing meats, and preparing sauces and salads.

* Setting up dining and buffet areas as per the catering manager's instructions.

* Taking inventory of ingredients and catering supplies

* Loading and unloading food, tableware, and catering supplies onto and off catering vehicles.

* Appropriately storing clean chafing dishes, tableware, platters, and equipment after each catering event.

* Answering guests' catering-related questions during events and addressing all complaints.

* Purchasing various products/materials that may require at local stores (Home Depot, Lowes, Target, Walmart, Wholefoods, Guitar Center, etc.)

* Set-up / Clean-up of dining areas before and after meals

* Miscellaneous work on an as needed basis

Personal Requirements:

* Preferred interest in culinary arts (not required)

* Available for long shifts, including nights and weekends (typical show day runs about 16-18 hours).

* Ability to work independently with strong attention to detail and possess problem solving abilities.

* You must be reliable, extremely responsible and have a positive attitude.

* Must show complete discretion about work.

* Background check required.

Qualifications:

* At least 18 years of age.

* Ability to effectively communicate both in written and verbal form in English

* Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

Requirement:

• Working well with all guest types
• Attention to detail
• Able to work 30-40 hours a week
• Availability includes early morning and afternoon

General Responsibilities:

GENERAL TEAM MEMBER RESPONSIBILITIES

• Models and creates a culture of honor, dignity and respect with all peers and guests

• Models and communicates Chick-fil-A at Paddock Mall’s mission, vision and values:

• Mission: To create memorable experiences.
• Vision: Caring for the Ocala community thru crave-able food and remarkable experiences.
  • C reative Ingenuity
  • A lignment Synergizes
  • R elationships Matter
  • E xcellence Produces
• Values:
  • Customers First: We daily view the business through the eyes of our guests, and we seek to proactively serve our guests with amazing food and unparalleled hospitality.
  • Growth Mindset: We are committed to continually improving ourselves, each other and our restaurant every time we come to work.
  • Excellence in All Things: We believe that anything worth doing should be done with excellence.
  • Hustle: We believe that clarity plus urgency equals unparalleled productivity.
  • Servant Leadership: We lead through intentionally serving each other and our guests.

• Arrive for your shift in full uniform: shirt, pants, belt, hat, black socks, Shoes for Crews shoes, nametag

• Know and abide by the Employee Handbook’s guide for grooming

• If you committed to a certain availability in the interview, we expect you to hold to that

• You will be trained in the “Chick-fil-A” way, strive to hold to that standard

• Uses CORE 4 Hospitality:
  • Create eye contact
  • Share a smile
  • Speak enthusiastically
  • Stay connected to make it personal

• Practices 2nd Mile Service:
  • Performing table touch-ins
  • Assisting guests with large orders to their cars
  • Delivering meals to tables for high needs guests

• Communicates consistently and positively with all peers and guests

• Demonstrates positive and open communication with leadership and team members consistently

• Demonstrates a desire to learn and grow personally and professionally

• Maintains a safe work environment by always cleaning spills, picking up items off floor, etc.

• Prioritizes food safety

• On arrival for your shift, check the set-up for your assigned position

• Stay focused on your assigned position and relevant duties, and strive to learn that position to the best of your ability

• Although you may have a favorite, be willing to learn and serve in any position

• Keep a “sense of urgency” while working but never make a guest feel rushed

• Cleans and organizes areas as directed by leadership

• Solves problems on an ongoing basis and seeks assistance from leadership as needed

• Receives direction from leadership with honor, dignity and respect

CATERING/ADP ASSISTANT RESPONSIBILITIES

• Receive and Input Catering and ADP orders
• Manage EZ Cater Orders
• Prepare Catering and ADP Orders
• Communicate with Production environment
• Assign delivery drivers
• Contact guests as needed

Key Metrics (How will we know we are doing well?)

• Sales growth

• Transaction growth