Catering coordinator job description

Sales and Catering Coordinator - (2200049B) Description What You'll Do
The Kimpton Hotel Monaco Pittsburgh sales team is looking for an energetic, personable, and service oriented person to come on board as Sales and Catering Coordinator. This person will be able to handle and prioritize multiple tasks, be a forward thinker in anticipating needs of the clients and the Sales and Catering team, and be willing to learn all they can about the hotel industry, customer service, and sales and catering in order to help our team be the best in the industry!

Point of Contact for all wedding blocks post contract-signing
Keep tight timeline for checking in with clients to increase pick-up of contracted rooms
Creation of custom booking link, intro emails, pick-up updates, cut-off warnings and suite management
Tracking incoming package deliveries to hotel and distributing
Responsible for compiling and sending out weekly reports to Sales Department and Executive Committee
Sending out sales kits, brochures, client packages, as requested.
Distributing contracts, files and forms
Handle Invoices/Commissions for Sales department
Maintenance of the sales expense checkbook
Distributing leads by Market Assignment
Processing gift certificates (purchased, auctions, giveaways, etc).
Answering phones and help qualify client needs
Order all supplies pertinent to the sales office
Assist with obtaining parking variances for Group and Catering clients
Special Projects as assigned by the Director of Sales, Director of Catering or sales team
Process paperwork for all Sales Department VIP's and create personalized amenities for return guests
Create and communicate group resume information through the proper channels of the Hotel (i.e., routing resumes, attending sales & staff meetings) to ensure meeting details and setups are properly maintained.
Various administrative functions as assigned by Director of Sales or Director of Catering
Become proficient on hotel systems: Delphi, MeetingBroker, Opera etc.

What You'll Bring

Knowledge of Microsoft Office/Word/Excel/PowerPoint
Proficient with Social Media Platforms
Database knowledge preferred
Working Knowledge of Photoshop or Illustrator
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
Primary Location: Pennsylvania-Pittsburgh-Kimpton Hotel MonacoWork Locations: Kimpton Hotel Monaco 620 William Penn Pl Pittsburgh 15219Job: Sales & MarketingJob Posting: Sep 19, 2022, 3:06:55 PM

** This position is 1 day a week, Wednesdays from 10-2**

Cater2.me was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access to this amazing wealth of local gourmet food. We've set out on a mission to connect companies with the local food scene, to give them a better, more wholesome sense of the small businesses around them. We enable these relationships through a mix of technology and committed customer service. No longer are you only able to read about the hottest chefs and food startups while at work – we're bringing them into your offices and homes.

Cater2.me stands for curated quality and variety, trusted service and dead-simple ordering. At Cater2.me, Your Catering is Our Business!
POSITION OVERVIEW:
As a Catering Coordinator, you’ll employ your superb interpersonal abilities and an amiable demeanor to the frontline of Cater2.me’s client-facing operations. You’ll be responsible for the set-up and break-down of our catering and events, working closely with our Operations team to help problem-solve, forecast needs, and provide memorable and pleasing client experiences. As the face of the brand, you’ll approach difficult situations with a smile, constantly anticipating client needs, and (most importantly!) have fun. This part-time position is based on-site in person in Boston.
WHAT YOU’LL DO:

• Embody the Cater2.me brand and values in all customer interactions
• Arrive at client sites in a timely manner to facilitate food set up and clean up
• Oversee the meal service and replenish food as needed quickly and in a professional manner
• Keep the area tidy and presentable at all times
• Work closely with our Operations team to help problem solve issues that come up during the meal service
• Interact with clients in an open and hospitable manner
• Answer questions regarding ingredients and allergens
• Provide meal feedback daily through our web portal to improve future menu planning
• Be our eyes and ears on the ground, relaying information to and from clients and vendors to our Account Managers to help optimize the client meal experience

WHAT YOU'LL BRING TO THE TEAM:

• High school diploma or GED required
• Wherever permitted by applicable law, applicants must have received or be willing to receive the COVID-19 vaccine by date of hire. All Cater2.me employees that interact with our clients/vendors/employees are required to be vaccinated.
• Current Food Handler's Card or the ability to obtain one by start date
• Punctuality, self-motivation, and the ability to work skillfully under pressure
• Strong communication skills and a tenacious personality
• Ability to safely lift 25+ pounds
• Availability for weekday lunch shifts
• Background of customer service, hospitality, food & beverage, housekeeping and retail preferred
• Ability to speak multiple languages a plus

A Note to Candidates
Cater2.me is an Equal Opportunity Employer. We do not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination), or any other characteristic protected by federal, state, or local law

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Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Responsible for maintaining the administrative organization and efficiency of the catering sales department. This is accomplished through basic administrative support, working on special projects as assigned, being proactive and responsive in a timely, friendly, thoughtful, and professional manner.

Some of your responsibilities include:

* Perform daily office duties including answering phones, proposals, contracts, filing, faxing, copying, create files, process gift certificates and mail.
* Take messages, address and follow up on customer requests, promptly forward leads/inquiries to the appropriate salesperson.
* Effectively execute and maintain the sales process through handling of site tours and inquiry calls.
* Assist the team in organizing tradeshows and sending collateral to customers.
* Attend and take notes during catering and private dining meetings as requested.
* Maintain orderly inventory of collateral and giveaway items, order office supplies.
* Handle walk-ins and in-house customer requests as needed, book and coordinate smaller events.
* Distribute weekly and daily BEO Packet and other appropriate weekly communications to operations team, secure payment for events, and conduct weekly reporting.
* Create a daily reader board and door signage for events.
* Review bills and send event follow-up correspondence/evaluations.
* Participate in client prospecting and networking, as requested by Director of Catering and General Manager.

What You Bring

* 1 to 2 years of general catering and/or office experience.
* Skilled in administrative office management, organization, verbal and written communication, and event management with a high level of creativity and enthusiasm.
* Adept on property PMS and database systems with knowledge of Opera, Delphi, and Microsoft Office Suite.
* Able to address difficult situations with sensitivity and care.
* Detailed knowledge of hotel layout, rate structure, meeting space, group capacities and capabilities.
* Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.