Belle of Baton Rouge jobs - 46 jobs

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Marketing Coordinator The Marketing Coordinator is responsible for implementing and coordinating all marketing initiatives on behalf of the property and coordinating the timing and functions with various departments. To perform this job successfully, the Marketing Coordinator must be able to perform the essential functions of the position as outlined below, as well as have the required knowledge, skills, and abilities to perform the job, with or without reasonable accommodations, and in accordance with all state Gaming regulations. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participate regularly in departmental and company meetings Coordinates and provides support for marketing initiatives Coordinates purchases, deliveries, and all relevant activities to ensure successful execution of all marketing initiatives Supports the marketing needs and assists in the maintenance and oversight of website, new content writing, email marketing, digital marketing, social marketing, and advertising efforts Coordinates the design of creative materials and copywriting efforts for marketing initiatives Coordinates photo and video shoots Coordinates on property entertainment Coordinates direct mail programs Coordinates and leads promotional planning Execution of all events, promotions, and tournaments Assist the Player Development and Players Club teams when necessary Must represent the company professionally with guests, vendors, and media Must be able to work with urgency and meet deadline Must be able to apply knowledge gained from training, education, and work experience Must be friendly and courteous at all times Able to satisfactorily complete assignable work tasks requested by the department leaders Must proactively prioritize needs and effectively manage resources Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards are met and retained Other duties as assigned by management QUALIFICATIONS High School Diploma required; bachelor's degree in marketing, Advertising or Communications, preferred 1-3 years previous work experience in marketing, advertising, or promotions, preferred Previous casino experience, preferred Able to effectively communicate in English via verbal and written Ability to work extended hours, weekends, and holidays Strong organizational and time management skills Must be detail oriented Must be able to obtain and maintain a state Gaming License The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Marketing Manager Responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provides outstanding guest service to internal and external guests. Oversee the Players Club Supervisor to ensure service standards are met. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Build positive guest and team member relations. Participates and conducts departmental meetings. Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays. Perform other duties as assigned or reasonably requested by any member of management. Works closely with Director of Marketing and department managers to develop marketing plans and strategies to execute business plans and grow revenue. Leads and participates in management level meetings intended to communicate marketing initiatives for the organization. Identify and execute upon opportunities as they relate to the position. Support the development, strategy and execution of all marketing initiatives. Writes promotion and special event rules and ensures implementation occurs as designed. Analyze and make recommendations on promotions, special events and entertainment. Develops contracts, ensures the contract approval process is followed and communicates to outside vendors and business partners at the property. Supports the process vendor selection and other purchasing processes. Works with outside vendors to ensure delivery and pricing is acceptable with organizational purchasing standards. Builds strategic alliances with reputable business partners creating greater brand awareness and financial benefits to the property. Monitors GL activity for expense control including tracking invoices, payroll verification, accruals, prepaid accounts, and variance reporting for areas assigned. Coordinates with various departments and agencies regarding departmental needs, such as ensuring the proper staffing and supplies are ready on time. Helps direct reports achieve outlined goals and plans of action objectives by periodically meeting with and assisting staff with tasks and needs. Respond in a pro-active manner regarding market dynamics to assure achievement of business objectives. Routinely and periodically checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with organizational and department standards. Create SOPS for all departmental processes. Adheres to regulatory, departmental, and company policies in an ethical manner and endorses business objectives, ethics and values of the company and property. Must proactively prioritize needs and effectively manage resources. Must use business communications skills, experience in reviewing and developing materials and collateral. Immediately report any safety hazards, problems, or maintenance issues to the appropriate party. QUALIFICATIONS A high school diploma or GED equivalent, required. Bachelor's degree, preferred. 3 years of supervisory experience, preferred. Must have experience in advertising and/or marketing campaigns; and marketing promotions and/or special events. Must possess excellent teamwork, interpersonal, and guest service skills. Able to effectively communicate in English via verbal and written. Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. Must possess excellent guest service skills to effectively deal with guests. Must be able to obtain and maintain a Louisiana Gaming Permit. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off CASINO HOST The Casino Host directly represents the casino on the floor with players. The Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the property. The Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods Build and maintain player loyalty through frequent communication and handling player requests as appropriate to match Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests Full empowerment of comp Authority Ensure player satisfaction by collaborating with Casino departments to meet player needs Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players Ensure the confidentiality and security of player information, player accounts, and Company proprietary information. Ensure patron calls are received and returned in a timely manner while on property and after hours via company cell phone. Coordinate and represent the Company at external functions and special events as directed Act as guest service liaison, handle guest opportunities, and resolve situations as necessary Strive to exceed guest expectations by delivering outstanding customer service Accept Credit Applications from patrons to be processed in the Cage & Credit Department Must be able to perform mathematical calculations and apply to practical situations Ensure all departmental documents are accurate, legible and complete Manage guest database and build reports as needed Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department Learn and implement all rules, laws, regulations, and Internal Controls for the company Must be able to apply knowledge gained from training, education and work experience Must be friendly and courteous at all times Must be able to apply customer service standards as directed Able to satisfactorily complete assignable work requested by the Director of Marketing. Other duties as assigned QUALIFICATIONS High School Diploma/GED, required Must be at least 21 years of age 1-3 years previous work experience within Casino guest services Able to effectively communicate in English via verbal and written. Ability to work extended hours, weekends, and holidays Strong organizational and time management skills. Must be detail oriented Must be able to obtain and maintain a Louisiana State Gaming License The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Busser (Full-time & Part-time) The Busser is responsible for providing exceptional customer service to both our internal and external guests. A smile, kindness, courtesy, and industry knowledge are all pre-requisites of the job. Running and serving food, bussing, assisting the food servers, and managing a clean and organized workstation are the daily responsibilities for this position. Customer service, timeliness, and being a team player are the values that make our runner/bussers and the property successful. Responsible for performing all duties according to policies, procedures, guidelines, alcohol laws, and Internal Controls. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participate regularly in departmental and company meetings. Smiles, provides exceptional customer service, and always treats guests and coworkers with respect. Fast paced position with high standards of cleanliness, food safety, and sanitation. Knowledgeable in the products the company serves. Understands brand standards and customer service are what makes this position successful for the company and the team members. Sets and keeps the restaurants and the surrounding areas properly stocked, clean, safe, and organized. Serve Guest water and refill guest beverages. Assist restaurant servers as needed. Ability to uphold great communication with guest, build rapport, and engage in friendly conversations. Communicates all guest service opportunities and product shortages or issues to management. Knows and complies with all rules, regulations and policies of the food and beverage department and state. Follows the company's attendance policy as well as other rules and regulations set forth in the handbook. Able to satisfactorily complete assignable work tasks requested by the departmental leaders Must proactively prioritize needs and effectively manage resources Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards steps are met and retained Other duties as assigned QUALIFICATIONS 1 year Cocktail Server experience in a fast-paced environment, required Food Handler Certification, required High School Diploma/GED, required Must be 21 years of age or older Hep A vaccination on, or before, first day of work Must be able to work Weekends, Nights and Holidays Able to effectively communicate in English via verbal and written The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Security Officer The Security Officer serves as a safeguard to team members and guests at the Belle of Baton Rouge Casino. The Officer is to be responsive to the needs of the guests and team members in a timely, friendly and efficient manner. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Always remain alert for burglaries, prowlers, vandalism, trespassers, removal of casino property without proper authorization, and any additional suspicious activity. Assist in transporting money and chips. Observe, report and take action as directed by the supervisor or above with respect to all suspicious, unusual situations. Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity. Answer all calls promptly and professionally. Respond to all disturbances in order to deescalate the incident. Must make sound judgment when interacting with Team members and guests. Interact with guests in a friendly and courteous manner. Be aware of and handle guest opportunities to ensure overall guest satisfaction in accordance with QCE's Service PACK. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Investigate and prepare written reports on incidents/medicals that occur during the shift in a timely manner. Document all incidents and property damage as directed. Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere. Assist other Security Officers as needed. Assist valet parking attendants in controlling traffic when necessary or parking vehicles. Maintain a high level of personal integrity. Other duties as assigned QUALIFICATIONS High School Diploma or equivalent, required Must be at least 21 years of age 6 months of security experience, preferred Knowledge of Casino Security operations, preferred Able to effectively communicate in English via verbal and written. Ability to extended hours, weekends, and holidays Must be able to follow orders and perform under high stress situations Must be able to obtain and maintain a State Gaming License Must have a valid driver's license The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Cage Cashier The Cage Cashier accurately and promptly handle all money transactions for guests. In addition to providing outstanding guest service to internal and external guests. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back. Redeem and sell chips to guests. Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner. Appropriately use all related equipment and cash handling systems. Keep cash drawer balanced and imprest. Make exchanges with the vault. Verify and document personal identification information for appropriate transactions. Maintain monetary and paperwork accuracy and efficiency within department/property standards. Track and complete all government reporting. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. QUALIFICATIONS A high school diploma or GED equivalent is preferred. Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. Gaming industry experience is preferred. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Network Support Specialist This position is an intricate part of the IT department to ensure the best technology efficiency across the property. This position will handle trouble shooting, assist with network maintenance, ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Ensure consistent high-quality service to all our team members and guests. Effectively handle all service calls. Accurately assess user issues, and research, diagnose, and resolve problems. Promptly refer higher-level issues to other members of IT team for resolution. Follow up with users to ensure adequate problem resolution. Review and monitor applications and operating systems. Review and monitor file server and data communications equipment. Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning. Perform preventive maintenance and repair services to hardware components as needed. Implement and install new software and hardware as needed. Remain informed about new technology available. Review all departmental activities with IT Management team. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. QUALIFICATIONS 1 to 2 years of related work experience within the IT industry, preferred. High School Diploma/GED, required. Must be able to work Weekends, Nights, and Holidays Able to effectively communicate in English via verbal and written. Must be able to work in a fast-paced environment. Must be able to obtain a state gaming permit. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off SLOT SHIFT SUPERVISOR A Slot Shift Supervisor is responsible for performing all duties according to the company policies, procedures, and Internal Controls. Responsible for observing slot play, processing jackpots, correction minor machine malfunctions and patron relations. Responsible for providing a safe environment for guests and team member. In addition to providing outstanding guest service to internal and external guests. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participate in departmental and company meetings. Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back. Must efficiently correct malfunctions of the gaming devices and timely report the malfunctions. Assumes overall responsibility of the operations for the slot department during shift. Ability to understand and use casino tracking programs. Use computers to complete reports and look up player information. Ensure all slot reports are legible and submitted timely. Ensure team members on shift are following all department rules, regulations and policies. Effectively and timely report all areas of opportunity for team member coaching and training. Accurately calculate and monitor all guest jackpots. Observe all slot play and report findings in a timely and accurate manner. Answer questions about game rules and casino policies. Accurately Complete all reporting in compliance to internal controls and department policies & procedures. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Keep work area in a clean and orderly manner. Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Immediately handle and report any safety hazards, problems, or maintenance issues in the appropriate manner. Perform other duties as assigned. QUALIFICATIONS A high school diploma or GED equivalent, preferred. 2 years of Slot attendant experience, required. Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. Must be able to obtain and maintain a state gaming license. Must be able to work nights, weekends and Holidays. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off WRITER CASHIER - SPORTSBOOK (FULL TIME & PART TIME) Responsible for supporting the Sports Betting operation by selling tickets and ensuring the proper payouts are processed. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Sportsbook Cashier provides prompt, courteous, accurate and overall exceptional service to guests. Accepts bets and writes tickets for all sporting events from guests in a professional and courteous manner, utilizing a sports computer system. The Sportsbook Cashier receives sport tickets from guests and pays guests who present winning tickets and vouchers utilizing a sports computer system. Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures. The Sportsbook Cashier maintains a neat and well-stocked window for the next shift. Process and maintain accurate transactions and reconciliations. Must know all terms and conditions pertaining to sports wagering. Must be fully aware of all lines and odds in the new Sportsbook. Accurately and thoroughly complete all requisite Company, federal, state, tax, and/or gaming regulation records and forms. Maintain confidentiality of privileged information obtained because of normal working procedures. Perform all duties in accordance with established Company, departmental, and regulatory policies, and procedures. Other duties as assigned. QUALIFICATIONS High School diploma or GED required. Must be at least 21 years of age. Customer Service experience required. Prior cash handling experience required. Six (6) months of prior experience in race and sports wagering preferred. Strong background and in-depth knowledge of the gaming industry and betting process preferred. The ability to operate the Sportsbook tracking system and Title 31 software system are preferred. Must be able to work various shifts and flexible hours. Must be able to obtain/maintain a Louisiana State Gaming Permit. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off SPORTSBOOK MANAGER The Sportsbook Manager is responsible for supervising the team members within the sportsbook and ensure customer service standards are met. To perform this job successfully, the Sportsbook Manager must be able to perform the essential functions of the position as outlined below, as well as have the required knowledge, skills and abilities to perform the job, with or without reasonable accommodations, and in accordance with all Louisiana Gaming regulations. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participates and conducts departmental meetings. Ensure betting control guidelines are adhered to within the Sportsbook Oversees the effective and efficient schedules while meeting team member objectives and achieving guest satisfaction Responsible for assisting in the budget process and providing recommendations Demonstrates superior customer services in accordance with company and departmental standards Ensure all Sportsbook team are aware of customers impacting on profitability and that agreed actions are adhere to Resolve bet queries within agreed levels of authority and in a timely manner Ensures customer services standards are followed by all team members and addresses issues as they arise. Resolve customer disputes in line with levels of authority in a timely fashion Actively support Sportsbook Development Strategy Assists in the development of operational goals Deliver a compliant environment at all times in the Sportsbook Ensure Operations Manual procedures are in place at all times and all team members adhere strictly to security procedures Develop the Skills and knowledge of the Sportsbook team Ensure Sportsbook Marketing is always up to date and in line with the way to display Must be able to apply knowledge gained from training, education, and work experience. Must be friendly and courteous at all times. Able to satisfactorily complete assignable work tasks requested by the department leaders. Must proactively prioritize needs and effectively manage resources. Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards are met and retained. Other duties as assigned by management QUALIFICATIONS High School Diploma required; Bachelor's Degree, preferred. 2-3 years previous work experience within a related field. Previous sports wagering experience, required Able to effectively communicate in English via verbal and written. Ability to extended hours, weekends, and holidays Strong organizational and time management skills. Must be detail oriented Must be able to obtain and maintain a Louisiana Gaming License The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages, including a free option for Full-time Team Members Personal Time Off CHEF DE CUISINE The Chef De Cuisine sets the properties standard for providing exceptional food and customer service. A smile, kindness, courtesy, and advanced industry knowledge are all pre-requisites of the job. This leadership role is responsible for overseeing their restaurants culinary program, team building, upkeep of the facility, and delivering a quality overall product. Responsible for performing all duties according to The Queen Casino Baton Rouge Queen policies, procedures, local and state law, and Internal Controls. Required to provide a safe, clean, environment for patrons and team members. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Keeps a service first mentality and ensures all team members are meeting and exceeding our service standards and guest's expectations. Participates and conducts regular departmental and company meetings. Provides positive and informative pre-shifts showcasing our food and ingredients ensuring the team is knowledgeable, prepared, engaged. Responsible for and can act on their outlets P&L statement regarding cost of sales, supplies, and labor. Orders, inventories, and establishes pars to meet the businesses ever changing demands Recruits, manages, schedules, hires, trains, and develops the restaurants team members. Ensure direct reports receive constructive coaching sessions either formal or informal as needed. Create and update departmental policies and procedures to ensure effectiveness and relevance. Understands the quality of the food we serve directly impacts the property's image with our existing guests and online. Ensures restaurant equipment is clean and properly maintained and that food safety and sanitation measures are being met. Ability to work on future goals while never letting the daily needs of the business faulter. Accurately track team members attendance, behaviors, and performance. Available and present at times of peak business and available to work all shifts. Successfully work side by side with their team, other managers, and chefs to ensure all daily operations are properly executed. Immediately handle and report any safety hazards, problems, or maintenance issues in the appropriate manner. Other duties as assigned. QUALIFICATIONS 5 years of similar food and beverage experience, preferred. High School Diploma/GED, required Must be able to work Weekends, Nights, and Holidays Able to effectively communicate in English via verbal and written. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off NIGHT AUDITOR (FULL TIME) The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, respond to all guest request, and act as communication liaison between the guests and all other departments. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, complete all hotel nightly audits, create and update reservations, review guest payments, deliver exceptional customer service to our internal and external guests, etc. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Build guest and team member positive relations Participates in departmental and company meetings Ensure consistent high-quality service to all our team members and guests Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures Assigns guest accommodations in accordance with procedures and SOPs Answer phones within 3 rings while following the company phone script Accurately take messages for guest and initiate actions as needed Ensure proper ID and a form of payment is obtained during guest check in Create and update guest reservations upon request based on hotel availability Follows room availability and reports any issues to supervisor Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner Ensure to complete daily reports, audit and checklists in a timely manner Audit and balance accounts from the days shifts Verify and schedule wake up calls Prepare guests folios for next day check outs Auditing of room inventory Balance cash drawers and folios Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets Brings any problems to the attention of the manager or supervisor on duty Must proactively prioritize needs and effectively manage resources Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Performs related duties as assigned QUALIFICATIONS High school diploma or equivalent required. Experience with hotel operating systems preferred. Previous experience with computers is preferred. Hotel Experience preferred. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages, including a free option for Full-time Team Members Paid Time Off DEALER TRAINEES Dealer Trainees are learning to deal assigned table games accurately and in a professional manner according to company policies, procedures and in compliance with gaming regulations. To maintain control of the assigned table game at all times and ensure quality guest service and a favorable gaming experience for guests. In addition to providing outstanding guest service to internal and external guests. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions. Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back. Novice proficiency in dealing Blackjack. Deal the game and monitor the monies of the table at all times. Control gaming cards and equipment. Use table, shoe, and paddle correctly. Pay winnings or collect losing bets as established by the game rules and procedures. Answer questions about game rules and casino policies. Complete all government reporting. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. QUALIFICATIONS A high school diploma or GED equivalent, required Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. Must be at least 21 years of age. Must qualify for and maintain a Louisiana Gaming Permit. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off CASINO ACCOUNTING SUPERVISOR The Casino Accounting Supervisor oversees the operation of the revenue accounting department. They actively manage daily accounting and reporting of all gaming and non-gaming revenue and manage all general accounting functions including accounts payable, payroll, and period-end close processes. In addition to providing outstanding guest service to internal and external guests. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Ensure consistent high-quality service to all our team members and guests. Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests. Provide hands-on leadership to Revenue Accounting department. Prepare and post revenue journal entries for all revenues and comp and coupon expenses. Assist with reconciliation of general ledger. Prepare weekly gaming tax returns. Maintain tracking records for all revenue. Complete all government reporting. Monitor staffing levels to ensure budgetary compliance. Manage escalated guest service issues appropriately and discreetly. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Ensure satisfaction to guests. Follow lawful directions from supervisors. Uphold the company's non-disclosure and confidentiality policies and agreements. Interact well with others and be a positive influence on team member morale. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. QUALIFICATIONS A high school diploma or GED equivalent An Associate's degree in a finance- or accounting-related field, at least 2 years of experience in finance or accounting, or the equivalent combination of education and experience is preferred. Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. Gaming industry experience is highly preferred. Must be able to obtain and maintain a Louisiana State Gaming Permit. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off SPORTSBOOK SUPERVISOR The Sportsbook Supervisor, under the direction of the Sportsbook Manager, accomplishes the objectives of the Sports Betting department by supervising Writer Cashiers and overseeing sports betting operations . Ensures sports betting operates in accordance with applicable laws, regulations, policies and procedures and operations are executed in a prompt, professional and courteous manner. Maintains confidentiality of all privileged information. In addition to providing outstanding guest service to internal and external guests. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Build guest and team member positive relations Participates and conducts departmental meetings. Ensure consistent high-quality service to all our team members and guests. Ensure all AML & Title 31 procedures are followed and tracked accurately Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity. Coaches, guides and instructs Team Members in the proper performance of duties. Administers evaluations, performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel. Assists with personnel development including hiring, training and disciplinary actions Ensures betting limit guidelines are followed Resolve any disputes by following established departmental procedures and working with the state regulators. Monitors competitors' practices and technological innovations affecting the Sports betting industry. Remains aware of all compliance and gaming regulations Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company's assets. Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs All other duties as assigned. QUALIFICATIONS High School diploma or GED required Two years of supervisory experience preferred Must be proficient with Microsoft Office software Must possess good math skills Prior cash handling experience preferred Able to obtain a Louisiana State Gaming Permit Must be able to work weekends, holidays and nights as needed The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Surveillance Agent A Surveillance Agent protects casino assets via CCTV, in accordance with IRGC regulations and internal controls. In addition to providing outstanding guest service to internal and external guests. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas. Monitor activity for criminal activity, violation of Iowa Racing and Gaming Commission regulations, and/or violation of company policies and procedures. Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials. Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. Track and complete all government reporting. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. QUALIFICATIONS A high school diploma or GED equivalent is preferred. One to two years of surveillance experience preferred. Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. Gaming industry experience is preferred. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Assistant Casino Shift Manager The Assistant Casino Shift Manager is responsible for supporting the Casino Shift Manager by providing direct oversight of the casino floor and by serving as the Casino Shift Manager designee as needed. The individual has direct supervision of the designated table games and slot floor area and helps foster strong employee engagement, effective employee communication, and excellent guest service. The position will oversee daily game protection, floor operational tasks, and employee performance and satisfaction. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. In addition to providing outstanding guest service to internal and external guests. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Build guest and team member positive relations Participates and conducts departmental meetings. Ensure consistent high-quality service to all our team members and guests. Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests. Oversee daily slots and table games operations, including opening and closing duties for the assigned shift, game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demands. Ensure that games are dealt with a high degree of proficiency. Support all duties assigned to the Casino Shift Manager by assisting with task completion and by serving as the Casino Shift Manager designee as needed. Maintain integrity of table games equipment, and conduct reviews and analyses of new games and technology to make recommendations and improvements Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations. Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected. Notify Vice President of Casino, Casino Director or Casino Shift Manager of any unusual events, circumstances, missing items or alleged theft. Assist the Casino Shift Manager to Interview, select, train, supervise, and counsel other slots and table games employees for the efficient operation of all departmental operational functions for the assigned shift. Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development. Other duties as assigned. QUALIFICATIONS Bachelor's Degree or equivalent experience or a minimum of 2 years related experience required and at least 6 years of table games work experience. Previous experience managing table games operations in a similar resort setting. Gaming license/registration as required by jurisdiction(s) Ability to establish credibility and rapport with other leaders both within and outside the department. Strong overall knowledge of table games operations, dealing, standards, and rules. Ability to effectively communicate in English, both oral and written forms. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Barback (Full-time & Part-time) The Barback is responsible for assisting the bartender while performing barback duties. Duties include providing superior guest service while interacting with guests on the casino floor, provides relief assistance to bar staff when needed, stocks beer, wine, liquor, mixers, ice and dry goods and assists with always keeping the bar area clean and presentable. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Direct smooth, efficient, cost-effective operation, including labor management, supervision of all aspects of services, scheduling, and inventory control. Ensure all departmental service standards are upheld. Keeps the bar stations fully stocked (ice, mixes, garnishes, napkins, straws, etc.) Covers other bars when other Bar Backs are on break. Empties trash as necessary throughout the shift, and at the end of the shift. Keeps bar surfaces clean, wipes down inside of reach-ins and beer coolers to prevent condensation buildup, cleans all garnish trays at the end of each shift or as needed, wipes down all mix containers and alcohol bottles at the end of each shift. Keeps the floors clean and presentable and ensures that all debris is collected. Prepares fruit garnishes for each shift and assists Bartenders in mixing and preparing bulk alcohol and mix recipes for volume sale. (Concentrated juices, Sangria, Spiced Cider, etc.) Assists the Bartender in retrieving or serving beer, sodas, or bottles beverages to guests or Cocktail Servers at the Bartenders direction during volume times. Assists Bartenders with greeting new guests and obtaining drink orders. May also be required to serve and collect payment for drinks. QUALIFICATIONS High School Diploma or GED equivalent is required Bartending School (preferred) Must have one year of food and beverage experience Must have the ability to work well with guests and co-workers The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Executive Casino Host The Executive Casino Host directly represents the casino on the floor with players. The Executive Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the property. This position mentors and guides the Casino Host in the development of player relationships and retention. The Executive Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods Build and maintain player loyalty through frequent communication and handling player requests as appropriate Ensure player satisfaction by collaborating with Casino departments to meet player needs Full empowerment of comp Authority Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players Ensure the confidentiality and security of player information, player accounts, and Company proprietary information. Coordinate and represent the Company at external functions and special events as directed Act as guest service liaison, handle guest opportunities, and resolve situations as necessary Strive to exceed guest expectations by delivering outstanding customer service Accept Credit Applications from patrons to be processed in the Cage & Credit Department Must be able to perform mathematical calculations and apply to practical situations Ensure all departmental documents are accurate, legible and complete Manage guest database and build reports as needed Works closely with Casino Hosts in the development of player relationships and retention Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department Learn and implement all rules, laws, regulations, and Internal Controls for the company Must be able to apply knowledge gained from training, education and work experience Must be friendly and courteous at all times Must be able to apply customer service standards as directed Able to satisfactorily complete assignable work requested by the Shift Manager Other duties as assigned QUALIFICATIONS High School Diploma/GED Must be at least 21 years of age 1-3 years of Casino Customer service experience, required 1 year of direct Casino Host experience, required Ability to work fast and meet deadlines Computer skills in Word and Excel Able to effectively communicate verbally and written in English Must be able to obtain and maintain an Louisiana Gaming License The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.