Van Drivers for non-emergency transportation
Columbus, OH job
Kemper Shuttle is NOW HIRING Drivers. The selected individuals will be responsible for providing reliable and safe transportation for customers with the highest degree of courtesy and professionalism.
RESPONSIBILITIES:
• Provide origin to destination transportation for passengers
• Provide the highest level of customer service and professionalism with clients and staff
• Maintain On-Time Performance according to contract requirements
• Obey all traffic regulations, staying within the posted speed limits
• Instruct passengers in remaining seated and secured in a comprehensible manner
• Assist with passenger packages to and from their entry
• Complete pre and post inspections of vehicle reporting any maintenance needs
• Complete paperwork as assigned
• Maintain a reliable attendance record
• Follow all safety rules, and maintain a Safety First mentality
• Present a professional appearance, maintaining a clean uniform
KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent defensive driving skills
• Excellent customer service skills
• Demonstrated understanding and sensitivity of the needs of individuals with disabilities
• Demonstrated understanding and sensitivity to the needs of older adults
• Familiarity with the main roadways and major highways in the service area
• Able to speak, read and write the English language sufficiently to converse with the general public, dispatchers, passengers, understand highway traffic signs, signals, maps, manifests, schedules
QUALIFICATIONS
Minimum 23 years old
Able to pass pre-employment screening
No suspensions, DUI, or More than 1 citation in the past 3 years
Must have a smart phone
Be able to wheel the wheelchair in to the van or to the facility
Customer Service Representative
Remote or Chesterfield, MO job
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
TEAM SUMMARY:
Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators. Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.
POSITION SUMMARY:
As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone. The level and compensation will be commiserate with your experience.
All new team members will be scheduled 9:30-6:00, Monday - Friday. Once fully trained, flexible scheduling which includes either 4-10 hours days or hybrid schedules (3 days in the office/2 days work from home) may be available.
LOCATION: This position is located in Timberlake Manor
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Answer customer calls
Display empathy and understanding of customer needs and wants
Research customer issues
Resolve customer inquiries accurately
Maintain service level standards (quantitative and qualitative measures)
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
High school diploma or equivalent required.
Previous customer service experience required.
Previous Insurance experience a plus
Previous Call Center experience a plus
This is an in office role.
REQUIRED JOB SKILLS:
Prior experience in a role utilizing verbal, written communication, and professional telephone skills
Experience that reflects ability to represent the company in a professional manner.
Proven track record of multi-tasking ability
Examples of organization skills and ability to prioritize work
CANDIDATE PROFILE:
Highly motivated and natural self-starter, independent thinker, great planner, and team player
Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
Manage information in a visually appealing and easy to understand method
Drive results across a team of dynamic communicators and professionals
Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
Possesses a continuous improvement mindset
COMPETENCIES NEEDED:
Decision Quality - making good and timely decisions that keep the organization moving forward
Drives Results - consistently achieves results under difficult circumstances
Action Oriented - takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates - building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively - develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Values Differences - recognizes the value that different perspectives and cultures bring to the organization
Nimble Learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
Auto-ApplyDirector, Product Management
Columbus, OH job
**Details** _Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises._
**Position Summary:**
Kemper Auto is seeking a Director, Product Management to work at a local Kemper office or remotely from a US-based home for non-local candidates. As a member of the Product team, you will be responsible to drive profit and growth by implementing business and pricing strategies for Kemper's non-standard auto line of business. This role will help define and implement the strategy for one of Kemper's largest and most complex states.
**Position Responsibilities:**
+ Develop strategic vision and corresponding business plans for assigned state(s)/region.
+ Analyze performance of products and execute on recommendations necessary to achieve financial goals.
+ Assist State Product Management leadership with regional leadership activities.
+ Collaborate and communicate with business partners to ensure successful implementations and execution.
+ Develop rate and rule pricing proposals for submission to departments of insurance and negotiate for approval to ensure rate adequacy and marketability.
+ Lead or participate in regional/national special projects, initiatives or other related work assignments as required/requested.
+ Collaborate with business partners across the organization to justify changes to Kemper systems, business practices and/or product offerings with sound analysis and logic, forecasting expected growth and profit impacts.
+ Analyze competitive information as well as Company and industry data in consultation with the Regional Sales Managers, Underwriting Managers, Marketing and other appropriate personnel.
+ Manage 1-3 direct reports, including hiring, coaching, and developing employees.
**Position Qualifications:**
+ Bachelors degree from an accredited institution in a business-related discipline (mathematics, statistics, actuarial science, insurance or other related discipline preferred)
+ 7+ years of Personal and Commercial Lines experience in regional Product Management or National strategy role
+ Experience managing initiatives at the countrywide or multi-state level is required
+ Prior management/leadership experience
+ Excellent communication skills and the ability to interface at all levels of the organization.
+ Experience with SAS, Tableau, PowerBI or similar desired
+ Experience with Snowflake, SQL, and SQL Server desired
+ Demonstrates the ability to analyze data and develop strategic recommendations
+ Solid technical skills when it comes to managing auto, home and other lines of business, as well as general CAT management knowledge
+ The range for this position is $125,300 to $208,800. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
+ This position can be worked hybrid from a local Kemper office or can be worked as a remote role from a US-based home for non-local candidates.
_Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination._
_Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee._
_Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it._
\#LI-JO1
\#LI-Remote
\#LI-Hybrid
**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Senior Claims Representative Worker's Comp (Gainesville, GA or TN)
Remote or Gainesville, GA job
Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers' comp, we strive to provide an atmosphere of constant growth and development for our employees.
Summit provides workers' compensation programs and services to thousands of employers throughout the Southeast.
Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it's underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Job DescriptionIt's one thing to know workers' comp. It's another to know people. But knowing both? That creates an altogether different experience.So, if you're ready for an altogether different workplace experience, get to
know
the people who know workers' comp. Apply today.
Essential Job Functions and Responsibilities
Manages an inventory of claims to evaluate compensability/liability.
Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
Determines and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
Performs other duties as assigned.
The person hired for this position will work out of the Gainesville, GA office which offers a hybrid work environment of 3 days in the office and 2 days work from home OR remotely within the state of Tennessee.
#LI-Hybrid
Job Requirements
Education: Bachelor's Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.Experience: Generally, a minimum of 5 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).Scope of Job/Qualifications: Works within significant limits and authority on assignments of higher technical complexity and coordination. Demonstrates strong analytical, negotiation, and problem-solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion.
Company:
SCI Summit Consulting, LLC
Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
Auto-ApplyBusiness Systems Analyst, Guidewire BillingCenter
Remote or Birmingham, AL job
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Kemper is seeking an experienced Guidewire BillingCenter Business Systems Analyst. Be part of a team focused on collaboration with developers, testing analysts and stakeholders to deliver on product and program requirements for Kemper's usage of Guidewire BillingCenter. Accountable for small to medium size projects, this role will actively participate and interact to understand business needs, identify the best solutions, lead change management activities, and support application configuration.
Position Responsibilities:
Serve as an experienced Business Systems Analyst with a depth of expertise in Guidewire BillingCenter.
Liaison with business for IT portfolio coordination.
Perform systems analysis and development of technical design documents.
Research and develop functional design documents.
Provide detailed inputs to application testing and support user acceptance testing.
Achieve and maintain subject matter expertise across multiple scopes within the existing Kemper BillingCenter implementation, leveraging prior BillingCenter experience.
Lead moderately complex change management activities, including: Training (e.g., training plans and materials, training sessions), process improvements and efficiencies, documentation support (e.g., operational procedures, troubleshooting guides), production readiness activities (e.g., war room, deployment support and checkout, user support).
Lead analysis, design, implementation, and testing of BillingCenter configuration.
Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve.
Perform procedural duties within standardized practices, where applicable.
Comply with and support all corporate, department and security policies and procedures.
Production activities such as: Triage, troubleshooting, data analysis (e.g., SQL / data analysis), product and compliance requests
Position Qualifications:
5 years of business systems analyst experience required.
Minimum of 2 years of extensive business systems analyst experience with Guidewire Insurance Suite; including at least 2 recent years of on-going experience with Guidewire BillingCenter.
Expert knowledge of P&C Insurance. Non-standard Auto Insurance experience preferred.
Must be proficient with business analysis including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis.
Advanced knowledge of systems development lifecycle activities
Strong design/configuration experience within Guidewire BillingCenter.
Guidewire BillingCenter configuration testing skills (behavior-driven approach to test cases, expected results, user acceptance testing, and test execution including clock-based testing).
Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage).
Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience.
Current expertise using JIRA/Confluence.
ServiceNow and AWS knowledge is a plus.
Occasional travel may be required based on project needs.
This role is eligible to work remote from a US based location.
The range for this position is $77100 to $128500. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.).
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-AK-1
#LI-Remote
Auto-ApplySenior Underwriter - Workers Comp and Commercial Liability - Hybrid
Remote or Blue Bell, PA job
In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.
Responsibilities:
* Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
* Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
* Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
* Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
* Mentor and provide technical training and guidance to coworkers.
* Determine, coordinate and direct account management activities with various departments.
* Negotiate and deliver proposals to producers and buyers.
* Develop and maintain client relationships and coordinate service team efforts.
* Identify opportunities for organizational improvement and recommend solutions.
* Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
* Bachelor's degree or equivalent experience required.
* 7 years of casualty underwriting with an insurance carrier required
* Advanced understanding and technical knowledge of underwriting mechanics and fundamentals
* Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
* Advanced knowledge of local and regional market conditions as well as industry trends.
* Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
* Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
* Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
* Strong ability to effectively communicate verbally and in writing to uncover business needs.
* Ability to foster creative solutions that resonate with external business partners.
* Ability to interact with various levels of management and support personnel.
* Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
* Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
* Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
* Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
Business Information Solutions Designer Lead
Remote or Alabama job
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
SUMMARY:
We are looking for an energetic professional with strong conceptualization and analysis skills, as well as an interest in future management roles. This role is for an individual that spans between business and technology - solving for business opportunities and challenges using data as a tool. This is an individual who gains a deep understanding of an area of the business, helps design logical data structures to represent it holistically, and communicates those structures to technology teams who implement. This person works closely with business leaders, analysts, application developers, data warehouse developers, and architects to drive data-centric solutions and data-centric components of broader solutions from idea to implementation. This creates focused data solutions, such as marts and reporting layers, for its area of the business. A successful candidate in this role is goal-oriented, contextually-aware, collaborative, and open minded. A strong ability to articulate concepts in ways that are understood by both business and technology resources, and an ability to foster effective communication between business and technology resources are required for success.
RESPONSIBILITIES:
Work as a subject matter expert for business data within projects ranging from small efforts to major transformations
Collaborate with business leaders to ideate data-centric solutions and define logical data structures.
Understand the data landscape, lifecycle, and software for the business area.
Align tactical decisions with business strategy and goals.
Partner with tech teams (data architecture, app/data warehouse development) to ensure solutions meet business needs.
Create detailed requirements and custom data assets (e.g., data marts, BI layers) for analysts and data scientists.
Identifies opportunities to obtain and leverage external data sources to solve business problems.
QUALIFICATIONS:
The successful candidate will likely have some combination of these qualifications, experiences, and skills.
5+ years in roles like analyst, developer, data architect, or consultant delivering data-centric solutions or has been the “person in the business who does data” regardless of formal role.
Degree in a technical or business field (e.g., Engineering, Finance, Computer Science, Statistics); dual degrees in both a plus.
Proficient in SQL, Python, or similar, and BI tools (e.g., Power BI / Tableau).
Strong grasp of logical data and business architecture concepts.
Skilled in solution ideation, concise communication, and fostering cross-disciplinary collaboration.
Detail-oriented, assertive, adaptable, and business-outcome focused, with a balance of innovation and practicality.
Comfortable with ambiguity and presenting to all levels.
Embraces change and is a change agent
Hybrid (Chicago) or remote (US-based). No sponsorship
This position can work remotely.
The range for this position is $95,900 to $159,700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-WH-1
#LI-Remote
Auto-ApplyAssociate Product Manager (Insurance)
Columbus, OH job
**Details** _Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises._
**Position Summary:**
Kemper Auto is seeking a Associate Product Manager. As a member of the Product team, you will be working to drive profit and growth by implementing business and pricing strategies for Kemper's non-standard auto line of business. Provide State Management with the detailed analysis required to profitably grow the personal lines auto insurance products and meet the needs of our customers.
**Position Responsibilities:**
+ Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
+ Works with team members to research, conduct high-quality analyses, report, and communicate key product performance metrics.
+ Research key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance.
+ Recognizes potential system opportunities or issues during data analysis and collaborates with Business Technology partners as appropriate.
+ Inclination to take ownership of assigned projects and independently drive for results.
+ Executes the development, analysis, maintenance and reporting of performance scorecards.
+ Develops the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team.
+ Documents programs, queries, and dashboards for reliable future use; automates useful reports and solutions.
+ Serves as subject matter expert for Kemper Auto Product on key data that informs management`s decisions.
+ Partner with Product Managers to develop and maintain a prioritized list of these analyses.
+ Identifies opportunities and determines key gaps.
**Position Qualifications:**
+ 3+ years of product analyst experience.
+ Auto insurance product experience preferred.
+ State Management product experience preferred.
+ Experience in statistical and business analysis.
+ Education equivalent to a college degree in mathematics, statistics risk management or actuarial or related field, or the equivalent in related work experience.
+ Advanced Excel skills and familiarity with database querying required.
+ Experience with SAS, Tableau, PowerBI or similar is desired.
+ Experience with Snowflake, SQL, and SQL Server is desired.
+ Excellent communication skills and the ability to interface at all levels of the organization.
+ Superb relationship-building and interpersonal skills.
+ The selected candidate will work a hybrid work schedule which will require weekly reporting to our Alpharetta, GA, Connecticut, Chicago, Downers Grove, IL, Jacksonville, FL or Birmingham, AL office locations. This position can be worked remotely for a non-local candidate.
+ The range for this position is $95,900 to $159,700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
+ Sponsorship is not accepted for this position.
_Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee._
_Kemper will never request personal information, such as your social security number or banking information, via text or email. If you receive such a message, delete it._
\#LI-JO1
\#LI-HYBRID
\#LI-REMOTE
**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Commercial Underwriting Associate
Remote or Phoenix, AZ job
**Details** Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.
**Position Responsibilities:**
+ Effectively handle all incoming calls and follow up calls - up to 100% of shift handling calls
+ Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
+ Research policy information and exercise underwriting authority
+ Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
+ Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
**Position Qualifications:**
+ One (1) year or more related Property & Casualty experience
+ High School diploma or equivalent, Associates degree preferred
+ Strong verbal, listening and written communication skill; Bilingual English/Spanish preferred
+ Apply professional and effective phone skills
+ Capable of multi-tasking, highly organized, with excellent time management skills
+ Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
+ Ability to use problem-solving and decision-making skills to help customers and process work
+ Strong computer skills including typing, spreadsheets, word processing software and CRM applications
+ Must be dependable, and reliable
+ Work schedule may fluctuate based on business needs
+ This is a remote position working in Oregon, Nevada, Washington or Arizona.
The range for this position is $19.76 to $32.98. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
\#LI-MV1
\#LI-Remote
**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Auto Field Appraiser - West Los Angeles
Remote or East Los Angeles, CA job
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Kemper is seeking an Auto Field Appraiser to work in the West Los Angeles, CA area. You will investigate, evaluate, and appraise damaged automobiles and settle claims within an authorized dollar limit.
Position Responsibilities:
Participates in a program of formal and on-the-job training through classroom instruction, observing repair work and keeping abreast of new repair techniques and procedures.
Examines first and third-party vehicle damage in the field, at drive in locations, or at service centers as assigned. Follows the company photograph guidelines to verify the identity of the vehicle and to thoroughly document current condition/damage, prior damage, vehicle options, etc. and prepares accurate written appraisal to determine and verify the extent of vehicular damage. A copy of the appraisal will be provided to the owner and uploaded on the day of the appraisal. All supplements will be completed per company guidelines.
Ensures adherence to claims procedures and guidelines prescribed by the company to produce a high-quality work product.
Negotiates repair prices with repair facilities and secures agreed prices for repairs. Maintains a list of company approved part suppliers and uses these firms whenever possible/applicable to control the cost of repairs and to ensure quality work. May visit repair shops to evaluate physical plant, quality of work and may provide a list of garage or repair facilities to insured if allowed by state law.
Negotiates settlements in a timely manner as assigned. Ensures equitable and fair payment of physical damage losses within authority granted. Obtains all necessary documentation to substantiate the appraisal and/or settlement being offered.
Position Qualifications:
High School Diploma required.
2 - 3 years of field appraiser experience or 3 - 5 years of auto repair/body shop experience required.
Strong customer service experience required.
Must have good computer skills.
Must have good planning and organizing skills.
Must have good written and verbal communication skills. Some positions may require specific bilingual skills.
Must have the ability to effectively deal with conflict.
This is a remote position working in the West Los Angeles, CA area.
The range for this position is $25.58 to $42.60. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-MV1
Auto-ApplySenior Guidewire Business Systems Analyst - BillingCenter
Remote or Hartford, CT job
**Details** _Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises._
Kemper is seeking an experienced Senior Guidewire BillingCenter Business Systems Analyst. Work with a team focused on collaboration with developers, testing analysts and stakeholders to deliver on product and program requirements for Kemper's usage of Guidewire BillingCenter. Accountable for medium to large scale projects, this role will actively participate and interact to understand business needs, identify the best solutions, lead complex change management activities, and support application configuration.
**Position Responsibilities:**
+ Serve as an experienced Business Systems Analyst with a depth of expertise in Guidewire BillingCenter.
+ Liaison with business for IT portfolio coordination.
+ Perform systems analysis and development of technical design documents.
+ Research and develop functional design documents.
+ Provide detailed inputs to application testing and support user acceptance testing.
+ Achieve and maintain subject matter expertise across multiple scopes within the existing Kemper BillingCenter implementation, leveraging prior BillingCenter experience.
+ Lead complex change management activities, including:
+ Training (e.g., training plans and materials, training sessions).
+ Process improvements and efficiencies
+ Documentation support (e.g., operational procedures, troubleshooting guides).
+ Production readiness activities (e.g., war room, deployment support and checkout, user support).
+ Lead analysis, design, implementation, and testing of BillingCenter configuration.
+ Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve.
+ Perform procedural duties within standardized practices, where applicable.
+ Comply with and support all corporate, department and security policies and procedures.
+ Support high level estimation and design during Ideation.
+ Provide oversight of small work requests.
+ Mentor BSA group to increase overall level of performance.
+ Coordinate production activities such as:
+ Triage, troubleshooting
+ Data analysis (e.g., SQL / data analysis)
+ Product and compliance requests
+ Occasional travel may be required based on project needs.
**Position Qualifications:**
+ 4 years of extensive business systems analyst experience with Guidewire Insurance Suite
+ 7 years of business systems analyst experience required.
+ 2 years of recent on-going experience with Guidewire BillingCenter.
+ Expert knowledge of P&C Insurance.
+ Non-standard Auto Insurance experience preferred.
+ Must be proficient with business analysis including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis.
+ Advanced knowledge of systems development lifecycle activities
+ Strong design/configuration experience within Guidewire BillingCenter.
+ Guidewire BillingCenter configuration testing skills (behavior-driven approach to test cases, expected results, user acceptance testing, and test execution including clock-based testing).
+ Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage).
+ Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience.
+ Current expertise using JIRA/Confluence.
+ ServiceNow and AWS knowledge is a plus.
+ This role is approved for remote work from a US location
The range for this position is $86,200 to $143,600. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
_Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate._
_We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination._
_Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee._
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
\#LI-AK-1
\#LI-Remote
**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Customer Service Representative
Remote or Chesterfield, MO job
**Details** Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
**TEAM SUMMARY:**
Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by **intellectual curiosity** , **analytical superiority** , and **being world-class operators.** Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.
**POSITION SUMMARY** :
As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone. **The level and compensation will be commiserate with your experience.**
All new team members will be scheduled 9:30-6:00, Monday - Friday. Once fully trained, flexible scheduling which includes either 4-10 hours days or hybrid schedules (3 days in the office/2 days work from home) may be available.
**LOCATION:** This position is located in Timberlake Manor
**PRINCIPAL DUTIES AND RESPONSIBILITIES** :
+ Answer customer calls
+ Display empathy and understanding of customer needs and wants
+ Research customer issues
+ Resolve customer inquiries accurately
+ Maintain service level standards (quantitative and qualitative measures)
+ Other duties as assigned
**MINIMUM JOB REQUIREMENTS** :
+ High school diploma or equivalent required.
+ Previous customer service experience required.
+ Previous Insurance experience a plus
+ Previous Call Center experience a plus
+ This is an in office role.
**REQUIRED JOB SKILLS:**
+ Prior experience in a role utilizing verbal, written communication, and professional telephone skills
+ Experience that reflects ability to represent the company in a professional manner.
+ Proven track record of multi-tasking ability
+ Examples of organization skills and ability to prioritize work
**CANDIDATE PROFILE:**
+ Highly motivated and natural self-starter, independent thinker, great planner, and team player
+ Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
+ Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
+ Manage information in a visually appealing and easy to understand method
+ Drive results across a team of dynamic communicators and professionals
+ Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
+ Possesses a continuous improvement mindset
**COMPETENCIES NEEDED:**
+ Decision Quality - making good and timely decisions that keep the organization moving forward
+ Drives Results - consistently achieves results under difficult circumstances
+ Action Oriented - takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
+ Collaborates - building partnerships and working collaboratively with others to meet shared objectives
+ Communicates Effectively - develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
+ Values Differences - recognizes the value that different perspectives and cultures bring to the organization
+ Nimble Learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders
_Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination._
_Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee._
_Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it._
**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Van Drivers for non-emergency transportation
Columbus, OH job
Job DescriptionSalary: $15-17
Kemper Shuttle is NOW HIRINGDrivers. The selected individuals will be responsible for providing reliable and safe transportation for customers with the highest degree of courtesy and professionalism.
RESPONSIBILITIES:
Provide origin to destination transportation for passengers
Provide the highest level of customer service and professionalism with clients and staff
Maintain On-Time Performance according to contract requirements
Obey all traffic regulations, staying within the posted speed limits
Instruct passengers in remaining seated and secured in a comprehensible manner
Assist with passenger packages to and from their entry
Complete pre and post inspections of vehicle reporting any maintenance needs
Complete paperwork as assigned
Maintain a reliable attendance record
Follow all safety rules, and maintain a Safety First mentality
Present a professional appearance, maintaining a clean uniform
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent defensive driving skills
Excellent customer service skills
Demonstrated understanding and sensitivity of the needs of individuals with disabilities
Demonstrated understanding and sensitivity to the needs of older adults
Familiarity with the main roadways and major highways in the service area
Able to speak, read and write the English language sufficiently to converse with the general public, dispatchers, passengers, understand highway traffic signs, signals, maps, manifests, schedules
QUALIFICATIONS
Minimum 23 years old
Able to pass pre-employment screening
No suspensions, DUI, or More than 1 citation in the past 3 years
Must have a smart phone
Be able to wheel the wheelchair in to the van or to the facility
Represented Casualty Adjuster - Remote CA
Remote or California job
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Looking for that next opportunity to use your advanced negotiation skills? Kemper is looking for experienced Represented Casualty Adjusters for our growing teams! This specialized position focuses solely on the analysis & negotiation of bodily injury claims that are ordinarily assigned after the initial coverage determination, property damage handling, and investigation are completed. Claim inventories primarily involve attorney-represented files with varying degrees of complexity.
Position Responsibilities:
Initiate thorough coverage and liability investigations
Draft coverage letters as appropriate
Evaluate and resolve moderate to severe, including fatal, bodily injury claims with prompt review and respond to all demands, including time limit demands
Obtain and thoroughly analyze complex medical records and data
Research and apply applicable laws in multiple states
Submit timely large loss reports and referrals to home office when appropriate
Prepare for and deliver quality presentations of high exposure cases to upper claims management
Timely reserve losses and continue to monitor reserve adequacy
Skillfully and professionally negotiate settlements with claimants and attorneys
Adjust insurance policies for UM/UIM claims
Position Qualifications:
High School Diploma or GED required
College Degree preferred
3 plus years of claims adjusting experience handling complex and severe first party and bodily injury claims with high exposures
Must be detail oriented and show a high level of accuracy
Excellent verbal and written communication skills
Exercise decisiveness and execution within authority
Ability to work independently and as a team
Strong problem-solving skills
Strong time management and organizational ability
Must have the ability to deal with conflict in an effective manner
Proficient in MS Office
Experience with Guidewire claims system is a plus
This is a remote California position.
The range for this position is $28.80 to $47.93. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-MV1 #LI-Remote
Auto-ApplyDirector, Product Management
Columbus, OH job
Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Kemper Auto is seeking a Director, Product Management to work at a local Kemper office or remotely from a US-based home for non-local candidates. As a member of the Product team, you will be responsible to drive profit and growth by implementing business and pricing strategies for Kemper's non-standard auto line of business. This role will help define and implement the strategy for one of Kemper's largest and most complex states.
Position Responsibilities:
* Develop strategic vision and corresponding business plans for assigned state(s)/region.
* Analyze performance of products and execute on recommendations necessary to achieve financial goals.
* Assist State Product Management leadership with regional leadership activities.
* Collaborate and communicate with business partners to ensure successful implementations and execution.
* Develop rate and rule pricing proposals for submission to departments of insurance and negotiate for approval to ensure rate adequacy and marketability.
* Lead or participate in regional/national special projects, initiatives or other related work assignments as required/requested.
* Collaborate with business partners across the organization to justify changes to Kemper systems, business practices and/or product offerings with sound analysis and logic, forecasting expected growth and profit impacts.
* Analyze competitive information as well as Company and industry data in consultation with the Regional Sales Managers, Underwriting Managers, Marketing and other appropriate personnel.
* Manage 1-3 direct reports, including hiring, coaching, and developing employees.
Position Qualifications:
* Bachelors degree from an accredited institution in a business-related discipline (mathematics, statistics, actuarial science, insurance or other related discipline preferred)
* 7+ years of Personal and Commercial Lines experience in regional Product Management or National strategy role
* Experience managing initiatives at the countrywide or multi-state level is required
* Prior management/leadership experience
* Excellent communication skills and the ability to interface at all levels of the organization.
* Experience with SAS, Tableau, PowerBI or similar desired
* Experience with Snowflake, SQL, and SQL Server desired
* Demonstrates the ability to analyze data and develop strategic recommendations
* Solid technical skills when it comes to managing auto, home and other lines of business, as well as general CAT management knowledge
* The range for this position is $125,300 to $208,800. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
* This position can be worked hybrid from a local Kemper office or can be worked as a remote role from a US-based home for non-local candidates.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-JO1
#LI-Remote
#LI-Hybrid
Auto-ApplyAssociate Product Manager (Insurance)
Columbus, OH job
Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Kemper Auto is seeking a Associate Product Manager. As a member of the Product team, you will be working to drive profit and growth by implementing business and pricing strategies for Kemper's non-standard auto line of business. Provide State Management with the detailed analysis required to profitably grow the personal lines auto insurance products and meet the needs of our customers.
Position Responsibilities:
* Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
* Works with team members to research, conduct high-quality analyses, report, and communicate key product performance metrics.
* Research key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance.
* Recognizes potential system opportunities or issues during data analysis and collaborates with Business Technology partners as appropriate.
* Inclination to take ownership of assigned projects and independently drive for results.
* Executes the development, analysis, maintenance and reporting of performance scorecards.
* Develops the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team.
* Documents programs, queries, and dashboards for reliable future use; automates useful reports and solutions.
* Serves as subject matter expert for Kemper Auto Product on key data that informs management`s decisions.
* Partner with Product Managers to develop and maintain a prioritized list of these analyses.
* Identifies opportunities and determines key gaps.
Position Qualifications:
* 3+ years of product analyst experience.
* Auto insurance product experience preferred.
* State Management product experience preferred.
* Experience in statistical and business analysis.
* Education equivalent to a college degree in mathematics, statistics risk management or actuarial or related field, or the equivalent in related work experience.
* Advanced Excel skills and familiarity with database querying required.
* Experience with SAS, Tableau, PowerBI or similar is desired.
* Experience with Snowflake, SQL, and SQL Server is desired.
* Excellent communication skills and the ability to interface at all levels of the organization.
* Superb relationship-building and interpersonal skills.
* The selected candidate will work a hybrid work schedule which will require weekly reporting to our Alpharetta, GA, Connecticut, Chicago, Downers Grove, IL, Jacksonville, FL or Birmingham, AL office locations. This position can be worked remotely for a non-local candidate.
* The range for this position is $95,900 to $159,700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
* Sponsorship is not accepted for this position.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. If you receive such a message, delete it.
#LI-JO1
#LI-HYBRID
#LI-REMOTE
Auto-ApplyBusiness Systems Analyst, Guidewire BillingCenter
Remote or Birmingham, AL job
**Details** _Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises._
Kemper is seeking an experienced Guidewire BillingCenter Business Systems Analyst. Be part of a team focused on collaboration with developers, testing analysts and stakeholders to deliver on product and program requirements for Kemper's usage of Guidewire BillingCenter. Accountable for small to medium size projects, this role will actively participate and interact to understand business needs, identify the best solutions, lead change management activities, and support application configuration.
**Position Responsibilities:**
+ Serve as an experienced Business Systems Analyst with a depth of expertise in Guidewire BillingCenter.
+ Liaison with business for IT portfolio coordination.
+ Perform systems analysis and development of technical design documents.
+ Research and develop functional design documents.
+ Provide detailed inputs to application testing and support user acceptance testing.
+ Achieve and maintain subject matter expertise across multiple scopes within the existing Kemper BillingCenter implementation, leveraging prior BillingCenter experience.
+ Lead moderately complex change management activities, including: Training (e.g., training plans and materials, training sessions), process improvements and efficiencies, documentation support (e.g., operational procedures, troubleshooting guides), production readiness activities (e.g., war room, deployment support and checkout, user support).
+ Lead analysis, design, implementation, and testing of BillingCenter configuration.
+ Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve.
+ Perform procedural duties within standardized practices, where applicable.
+ Comply with and support all corporate, department and security policies and procedures.
+ Production activities such as: Triage, troubleshooting, data analysis (e.g., SQL / data analysis), product and compliance requests
**Position Qualifications:**
+ 5 years of business systems analyst experience required.
+ Minimum of 2 years of extensive business systems analyst experience with Guidewire Insurance Suite; including at least 2 recent years of on-going experience with Guidewire BillingCenter.
+ Expert knowledge of P&C Insurance. Non-standard Auto Insurance experience preferred.
+ Must be proficient with business analysis including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis.
+ Advanced knowledge of systems development lifecycle activities
+ Strong design/configuration experience within Guidewire BillingCenter.
+ Guidewire BillingCenter configuration testing skills (behavior-driven approach to test cases, expected results, user acceptance testing, and test execution including clock-based testing).
+ Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage).
+ Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience.
+ Current expertise using JIRA/Confluence.
+ ServiceNow and AWS knowledge is a plus.
+ Occasional travel may be required based on project needs.
+ This role is eligible to work remote from a US based location.
The range for this position is $77100 to $128500. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.).
_Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination._
_Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee._
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
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**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Sr. Underwriter - Commercial Markets - Hybrid
Remote or Blue Bell, PA job
Underwrite new and renewal business which includes solicitation, selection, rejection, and pricing of complex risks. Administer and monitor underwriting rules and guidelines, rating manual rules, and insurance laws and regulations. Analyze quality and quantity of risks underwritten and prepare reports accordingly. Participate in the development of agency management strategy and contribute to the development and execution of agency plans. Develop client relationships and coordinates service team efforts. Provide technical guidance to coworkers. Through technical collaboration and guidance, work within established authority on assignments of increasing complexity.
Responsibilities:
* Effectively identify, market and underwrite prospective accounts in targeted industries
* Direct and monitor underwriting activities as required to produce positive profit and expense results within area of responsibility
* Develop strong relationships with local Brokers/Agents and effectively articulate PMA's appetite. Solicit, review, and coordinate new business opportunities with agents and service team
* Demonstrate high level of planning and organizational skills to effectively manage workload and outside activities
* Exhibit high levels of teamwork, leadership, customer service, and persistence
* Provide strong analytical ability, and sound judgment to make informed and accurate decisions
* Show initiative to handle territorial assignments, developing individual plans for successfully meeting key goals
* Consult with Risk Control and Claims Representatives to bring value-added service to customers
* Develop business plan with each assigned agent for profitability of book, growth, and renewal strategies
* Provide feedback to agents, producers, and internal management to focus on business plans and efficiencies.
* Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
* Bachelors degree or equivalent experience required - CPCU preferred
* Minimum 3-5 Years experience in Commercial Lines
* Prior experience in or knowledge of Texas market and ability to travel within the Southwest market is strongly preferred
* Strong technical skills in Workers Compensation, General Liability and Automobile
* Property and Umbrella experience is a plus
* Strong negotiation and presentation skills
* Self-motivated individual with a proven track record of premium growth and profitability in handling a book of business
* Superior marketing skills and familiarity working with agents and brokers of all types.
Van Drivers for non-emergency transportation
Columbus, OH job
Job DescriptionSalary: $14.00
Kemper Shuttle is NOW HIRINGDrivers. The selected individuals will be responsible for providing reliable and safe transportation for customers with the highest degree of courtesy and professionalism.
RESPONSIBILITIES:
Provide origin to destination transportation for passengers
Provide the highest level of customer service and professionalism with clients and staff
Maintain On-Time Performance according to contract requirements
Obey all traffic regulations, staying within the posted speed limits
Instruct passengers in remaining seated and secured in a comprehensible manner
Assist with passenger packages to and from their entry
Complete pre and post inspections of vehicle reporting any maintenance needs
Complete paperwork as assigned
Maintain a reliable attendance record
Follow all safety rules, and maintain a Safety First mentality
Present a professional appearance, maintaining a clean uniform
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent defensive driving skills
Excellent customer service skills
Demonstrated understanding and sensitivity of the needs of individuals with disabilities
Demonstrated understanding and sensitivity to the needs of older adults
Familiarity with the main roadways and major highways in the service area
Able to speak, read and write the English language sufficiently to converse with the general public, dispatchers, passengers, understand highway traffic signs, signals, maps, manifests, schedules
QUALIFICATIONS
Minimum 23 years old
Able to pass pre-employment screening
No suspensions, DUI, or More than 1 citation in the past 3 years
Must have a smart phone
Be able to wheel the wheelchair in to the van or to the facility
Commercial Underwriting Associate
Remote or Phoenix, AZ job
Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.
Position Responsibilities:
* Effectively handle all incoming calls and follow up calls - up to 100% of shift handling calls
* Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
* Research policy information and exercise underwriting authority
* Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
* Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Position Qualifications:
* One (1) year or more related Property & Casualty experience
* High School diploma or equivalent, Associates degree preferred
* Strong verbal, listening and written communication skill; Bilingual English/Spanish preferred
* Apply professional and effective phone skills
* Capable of multi-tasking, highly organized, with excellent time management skills
* Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
* Ability to use problem-solving and decision-making skills to help customers and process work
* Strong computer skills including typing, spreadsheets, word processing software and CRM applications
* Must be dependable, and reliable
* Work schedule may fluctuate based on business needs
* This is a remote position working in Oregon, Nevada, Washington or Arizona.
The range for this position is $19.76 to $32.98. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
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#LI-Remote
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