Patient Service Representative jobs at Catholic Medical Center

Part time 24 Hours would be Monday - Friday flexible between 730am-630pm for coverage in our OT/PT Practice. The Rehab Patient Care Coordinator works under the direction of the Director and/or Office Manager. They manage the client/patient intake process through effective communication and collection of information and perform a variety of administrative functions in support of outpatient rehab/specialty services. The Patient Care Coordinator is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service. Manages the chart/record throughout the patient's interaction by assuring accurate and timely preparation, charging, scanning, filing, including cross checking of daily work. The Patient Care Coordinator is responsible for performing these functions in a manner that optimizes patient flow, maximizes departmental efficiencies, assures accurate revenue, and promotes patient/client and employer/insurer satisfaction. Education High school or equivalent (GED). Certification, Registration & Licensure None required. Experience Demonstrated ability to effectively and positively interact with a multi-disciplinary team of staff, patients, and others. Prior experience working in the medical field and/or training. Responsibilities Schedules patients in a way that optimizes accurate information and patient flow. Coordinates the initial evaluation process for all new patients. Greets and arrives patients while securing appropriate documentation for all visits. Processes all calls, manages voice mail and forwarding of phones and places daily reminder calls to patients. Obtains payment for services rendered. Performs other duties as assigned (aide duties, management of error reports, supply ordering, etc). Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to perform activities that require fine motor skills, reach, and sit. The employee is occasionally required to bend, kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, and airborne pathogens. The noise level in the work environment is usually moderate.

Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between providers & specialists outside of D-H. Responsibilities * Responds to patient calls providing general information and education. * Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated - Per department/location need. * Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support. * Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met. * Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures). * Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call. * Monitors and completes system messages in a timely manner to meet patients' needs. * Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner per department/location need. * Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy. * Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns. * Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager. * Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff. * Acts as liaison between primary care providers & specialists outside DH. * Participates in initiatives to improve department workflows and policies and procedures. * Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks. * Performs other duties as required or assigned. * Able to be a team player and collaborate with others throughout the system. Qualifications * High school graduate or equivalent with 1 year experience in provider office preferred * Ability to effectively interact with providers, staff, patients and insurance plan representatives a must * Able to prioritize multiple tasks * Knowledge of insurance benefit programs and medical terminology * Must have prior computer experience, excellent communication skills, and attention to detail

Monday through Friday 830am-530pm Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Education High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure None required. Experience Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Responsibilities Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures. Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports. Facilitates patient care between primary, specialty, and ancillary services. Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records. Processes and routes all incoming calls or requests and responds to departmental and practice inquiries. Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment. Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests. Supports a culture of “yes” In support of a patient centered medical home. Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Education High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure Experience Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Covering Rehab offices, per diem bases- Hours we are open are 7am-7pm The Rehab Patient Care Coordinator works under the direction of the Director and/or Office Manager. They manage the client/patient intake process through effective communication and collection of information and perform a variety of administrative functions in support of outpatient rehab/specialty services. The Patient Care Coordinator is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service. Manages the chart/record throughout the patient's interaction by assuring accurate and timely preparation, charging, scanning, filing, including cross checking of daily work. The Patient Care Coordinator is responsible for performing these functions in a manner that optimizes patient flow, maximizes departmental efficiencies, assures accurate revenue, and promotes patient/client and employer/insurer satisfaction. Education High school or equivalent (GED). Experience Demonstrated ability to effectively and positively interact with a multi-disciplinary team of staff, patients, and others. Prior experience working in the medical field and/or training. Responsibilities Schedules patients in a way that optimizes accurate information and patient flow. Coordinates the initial evaluation process for all new patients. Greets and arrives patients while securing appropriate documentation for all visits. Processes all calls, manages voice mail and forwarding of phones and places daily reminder calls to patients. Obtains payment for services rendered. Performs other duties as assigned (aide duties, management of error reports, supply ordering, etc). Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to perform activities that require fine motor skills, reach, and sit. The employee is occasionally required to bend, kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, and airborne pathogens. The noise level in the work environment is usually moderate.

Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Education High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure None required. Experience Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Responsibilities Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures. Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports. Facilitates patient care between primary, specialty, and ancillary services. Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records. Processes and routes all incoming calls or requests and responds to departmental and practice inquiries. Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment. Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests. Supports a culture of “yes” In support of a patient centered medical home. Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Under the direction of the facility Director and Office Supervisor, provides a variety of administrative and data management functions to support the outpatient surgery center. The OSC Patient Registrar is the primary access point for patients and is responsible to ensure patient and family members receive timely, efficient, and compassionate customer service. Manages and creates patient accounts for services rendered, including the creation of medical records. Verifies patient demographic and insurance information. Duties include but are not limited to receptionist, registration, medical record management, and data entry. Education High school or equivalent (GED). Basic computer skills required. Certification, Registration & Licensure None required. Experience Minimum of 1 year experience in a customer service setting, and proficient in navigating within computerized systems. Critical thinking skills while performing multiple functions and prioritizing duties. Knowledge of medical terminology is desired. Responsibilities Obtains and verifies insurance and demographic information. Greets and welcomes arriving patients. Participates and engages in center activities including facilitating care between the patient, families, staff, and surgeons. Performs office clerical tasks. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, sit, and speak. The employee is frequently required to bend, do fine motor, repetitive motion and reach. The employee is occasionally required to kneel, stand, walk and squat. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, electrical hazards and radiation. The noise level in the work environment is usually quiet.

Franklin Emergency Room Patient Registrar- Working every other Sunday day shift from 2pm- 9pm with competitive shift differential pay Manages and creates patient accounts for services rendered, including the creation of medical records. Responsible for engaging in one or more of the revenue cycle roles while working collaboratively with the patient, patient's family, and the care team. Verifies patient demographic information and supports financial compliance with insurance eligibility responses and collects or counsels on payment options. Education High school or equivalent (GED).preferred. Certification, Registration & Licensure None required. Experience Minimum of 1 year experience in a customer service setting, and proficient in navigating within computerized systems. Critical thinking skills while performing multiple functions and prioritizing duties. Knowledge of medical terminology is desired. Responsibilities Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Greets and welcomes arriving patients. Secures signatures for all required documentation. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, sit, and speak. The employee is frequently required to bend, do fine motor, repetitive motion and reach. The employee is occasionally required to kneel, stand, walk and squat. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, electrical hazards and radiation. The noise level in the work environment is usually quiet. NOTE: THE FOLLOWING PHYSICAL DEMANDS AND WORK ENVIRONMENT APPLY SPECIFICALLY TO ED REGISTRATION STAFF Classification is MODERATE. The employee will frequently carry, pull/push 20 lbs. They are required to frequently stand or walk. Occasionally exposed to moving mechanical parts, vibration and non-weather heat and cold. The noise level is usually moderate.

Practice Surgical Scheduler for our Gastroenterology practice. Clinical background is preferred. Practice hours are Monday through Friday 8am-5pm- after training 4 day work week is an option Reporting to the Practice Manager, and/or Assistant Practice Manager, and under the direction of the providers, is responsible for the appropriate scheduling of surgical procedures. Works closely with hospital or facility where procedure will be performed to make appropriate arrangements. Education High school or equivalent (GED). Associates Degree (A.D.)and/or Diploma in Nursing is desirable, but not required. Graduate of an accredited Medical Assistant program preferred. Successful completion of a Licensed Nursing Assistant program; or Military medical training with commensurate experience. Experience Minimum of one year experience as a surgical coordinator, preferably in an acute care/medical surgical setting. With completion of an accredited Medical Assistant program, no experience is required. Licensed Nursing Assistant must have a minimum of one year of healthcare experience. Trained Military Medic must have the equivalent of one year related experience. Responsibilities Follows guidelines and prescribed format for answering the phone and identifies patient's health problem or concern and directs calls per practice guidelines. Interviews patients. Reviews patient's medications, allergies, obtains surgical history and identifies any comorbidities to determine which facility procedure can be performed. Records information in the EMR. Sends bowel prep prescription to pharmacy as needed. Uses software (Cerner, Centricity, GroupWise, Portal) following established protocols for documentation, responding to requests, and initiating appropriate tests and orders. Performs job specific requirements and other duties as assigned. Performs other duties as assigned. Schedules and coordinates, with patient, family and facility, surgery or surgical procedures. Interviews and educates patient for surgery. Ensures accuracy of all procedures, paperwork, testing and appointments. Maintains relationships with outside offices, facilities and hospital departments. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to perform activities that require fine motor skills. The employee is occasionally required to bend, squat, and walk. Specific vision abilities required by this job include depth perception, far vision, and near vision. The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, and bodily fluids. The noise level in the work environment is usually quiet.

is located 49 South Main Street, Concord Hours Monday through Friday 8-5pm , hours could be flexible based on department needs. The Surgical Scheduler performs a variety of complex duties across the enterprise in collaboration with medical office personnel, surgeons, hospital staff and patients. The Scheduler arranges operative and/or invasive procedural appointments for multiple hospital departments carefully coordinating services to ensure timely access to care. The scheduler is engaged in one or more of the revenue cycle roles for the surgical cases they schedule. Education Some additional training beyond high school, but less than an Associates Degree. Certification, Registration & Licensure None required. Experience One year medical office experience and/or training preferred. Experience with Medical and Surgical Terminology and automated scheduling systems required. Working knowledge of Microsoft Office applications and the ability to navigate in a Windows based environment. Experience in obtaining insurance authorizations preferred. Hours Rotating shifts between 8:00 am and 5:30 pm. No weekends, no major holidays. Responsibilities Schedules and coordinates surgical and invasive procedures with office personnel, surgeon and hospital staff, as well as outside vendors as appropriate. Manages faxes received in the Work Queue Monitor program. Engages in one or more of the revenue cycle roles including, patient access, insurance verification, prior authorization and denial management for the surgical cases they schedule. Diligently follows up on all pending insurance approval requests and documents per departmental guidelines. Sets surgical case order per departmental guidelines. Researches, analyzes and resolves problems to ensure responses to all inquiries from patients, internal and external departments, offices and providers. Makes recommendations and participates in departmental activities, performance improvement efforts and quality assurance monitoring. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds. While performing the duties of this Job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to bend, reach, squat, and walk. The employee is occasionally required to stand. Specific vision abilities required by this job include color vision, far vision, near vision, and peripheral vision. The employee is occasionally exposed to electrical hazards - shock. The noise level in the work environment is usually moderate.

Under the supervision of practice management, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtain diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required. Education High School degree or General Educational Development equivalency required. Must pass annual registration competency exam. Certification, Registration & Licensure None required. Experience Strong communication and interpersonal skills are required. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards preferred. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator preferred. Demonstrated customer service experience preferred. Responsibilities 1. Greets patients in person and on the phone in a cordial, professional, and compassionate manner. 2. Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology). 3. Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. 4. Obtains diagnostic testing/procedure prior-authorization with payers. 5. Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. 6. Completes appropriate diagnostic testing/procedure questionnaires. 7. Educates patient on diagnostic study/procedure preparation. 8. Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments. 9. Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals). 10. Researches incomplete or incorrect orders. 11. Prioritizes work appropriately, attending to tasks while serving patients at the window. 12. May support other administrative functions in the practice as needed. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Environmental Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians & specialists outside of D-H. Responsibilities Responds to patient calls providing general information and education. Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated. Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support. Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met. Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures). Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call. Monitors and completes system messages in a timely manner to meet patients' needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner. Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services. Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy. Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns. Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager. Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff. Acts as liaison between primary care physicians & specialists outside DH. Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed. Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process. Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks. Performs other duties as required or assigned. Qualifications * High school graduate or equivalent with 1 year experience in provider office. * Knowledge of insurance benefit programs and medical terminology. * Ability to effectively interact with providers, staff, patients and insurance plan representatives a must. * Able to prioritize multiple tasks. * Must have prior computer experience, excellent communication skills, and attention to detail. Required Licensure/Certifications * None

Facilitate the credentialing and re-credentialing of eligible population across all D-H H system members. Responsibilities Process the credentialing and re-credentialing, including the validation of identity, training, experience, reputation and competence of applicants applying or re-applying for membership. Provides communication regarding the credentialing and re-credentialing process and requirements. Obtains missing information and clarifies any inconsistencies identified between submitted documentation and verifications. Ensures timely completion of credentialing and re-credentialing applications. Ensures that the credentialing/re-credentialing programs maintain compliance with regulatory standards (e.g. TJC, NCQA and CMS, etc.), internal policies and D-H Professional Staff Bylaws, Rules and Regulations. Conducts quality assurance reviews on credentialing and re-credentialing files. Enters new data, maintain existing records, and assists in the continued development of the comprehensive credentialing database. Provides support to system members regarding education and training around the Credentialing process. Performs other duties as required or assigned. Qualifications * High school diploma or equivalent with 3 years of experience in healthcare or Human Resources. * Associates degree in business or healthcare related field preferred. * Strong written and verbal interpersonal skills required. * Must be detail oriented. * Demonstrated proficiency in word processing, spreadsheet software, database management and data entry preferred. Required Licensure/Certifications * None

Schedules procedures and appointments using knowledge of information received from a variety of sources. Schedules patients for same-day inpatient procedures, and orders appropriate blood work. Schedules patients for lab testing, ancillaries, physician appointments, ICD and pacemaker appointments. Coordinates inpatient transfers and admissions. May input and edit master schedule. Responsibilities Schedules patients for same-day inpatient procedures. Schedules patients for laboratory testing, ancillaries, physician appointments, ICD and pacemaker appointments, and outreach. Notifies patients of appointments, labs, testing, procedures and preparation. Notifies physicians, technicians, and nurses of special needs and situations of patients. Coordinates inpatient transfers and admissions. May input and edit the master schedule. Obtains and documents authorizations and pre-certifications prior to lab testing, physician appointments for outpatient and same-day procedures while notifying Clinic Administration concerning changes in patient insurance prior to the appointment or procedure day. Coordinates daily procedure and weekly schedules. Delivers day sheets, schedules, and procedures folders to physicians, nurses, labs and the same-day department. Processes laboratory day sheets from previous day. Obtains films, reports, and patient histories for procedures, testing, and physician appointments. Processes, uploads, and files reports. Notifies physicians of meetings, conferences, and patient procedure dates. Maintains logs, codes NNE reports, and runs monthly reports. Maintains an adequate stock of supplies, brochures, and forms. Monitors and keeps rotaries updated. Performs other duties as required or assigned. Qualifications * Associates degree with 1 year of experience working in a fast-paced hospital setting, or the equivalent in education and experience required. * Familiarity with word processing techniques and medical terminology required. * Must be detail oriented and possess the ability to organize, prioritize, and perform multiple tasks simultaneously. * Excellent communication and interpersonal skills required. Required Licensure/Certifications * None

Rehab Business office, located at 49 South Main Street, Concord- Hours are Monday through Friday 8-5pm The Rehab Central Scheduler works under the direction of the Director and/or Office Manager. They manage the client/patient intake process through effective communication and collection of information. The Central Scheduler is the primary access point for patients, physicians, referral sources, and is responsible to ensure that the patient receives timely appointments that meet their needs and also meets the required guidelines of the department. Education High school or equivalent (GED). Experience Demonstrated ability to effectively and positively interact with a multi-disciplinary team of staff, patients, and others. Prior experience working in the medical field and/or training. Responsibilities Consistently displays the necessary skills and abilities required for the position. Schedules, reschedules and follows up on canceled appointments and enters data into computerized scheduler according to Scheduling Guidelines. Handles phone calls in a professional and efficient manner adhering to departmental standards. Reconciles schedules, work lists and reports. Facilitates patient care between specialty ancillary service areas. Performs other duties as assigned (assists team members in Business Office with duties and responsibilities). Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to perform activities that require fine motor skills, reach, and sit. The employee is occasionally required to bend, kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, and airborne pathogens. The noise level in the work environment is usually moderate.

Schedules surgeries performs insurance verification and pre-certifications. Acts as liaison between practice and hospital and practice and patient to ensure smooth communication and coordination of surgeries. Requirements: High school graduate or equivalent 1-3 years experience Medical Terminology Major Responsibilities:# Schedules all surgical procedures and post operative visits. Ensures patient consents for surgery are completed. Completes surgical booking sheet and faxes to hospital and PCP office. Ensures all surgeries are entered into practice management system. Prepares surgery information packets and mails surgery information packets to patient. Functions as patient#s main contact point for all pre-operative questions. Communicates to physicians all pre-operative clinical questions from patient. Pre-certifies surgeries with insurance carriers and maintains record of all procedures pre-certified. Confirms patient#s primary care physician with insurance carrier. Confirms workers# compensation claim; if necessary. Schedules surgeries performs insurance verification and pre-certifications. Acts as liaison between practice and hospital and practice and patient to ensure smooth communication and coordination of surgeries. Requirements: * High school graduate or equivalent * 1-3 years experience * Medical Terminology Major Responsibilities: * Schedules all surgical procedures and post operative visits. * Ensures patient consents for surgery are completed. * Completes surgical booking sheet and faxes to hospital and PCP office. * Ensures all surgeries are entered into practice management system. * Prepares surgery information packets and mails surgery information packets to patient. * Functions as patient's main contact point for all pre-operative questions. * Communicates to physicians all pre-operative clinical questions from patient. * Pre-certifies surgeries with insurance carriers and maintains record of all procedures pre-certified. * Confirms patient's primary care physician with insurance carrier. * Confirms workers' compensation claim; if necessary.

The Patient Financial Services Billing Representative is responsible for accessing full insurance benefits for our patients, by claim submission, account follow-up, and denial resolution. Education High school diploma or equivalent (GED). Certification, Registration & Licensure None required. Experience Knowledge of, and aptitude with regulatory mandates and insurance requirements is essential. Minimum of three years experience in a health care or business environment. Proficient in ability to navigate Microsoft Office applications and the ability to navigate in a Windows based environment. Responsibilities Manages claims work files, work lists, and reports to meet production goals. Performs research and analysis to identify internal or external barriers to claim submission and/or payer claim adjudication. Follows department policies and procedures, and regulatory mandates related to claim submission and account follow-up. Acquires technical proficiency and applies computer skills across multiple applications. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds. While performing the duties of this Job, the employee is regularly required to do repetitive motion, hear, and sit. The employee is frequently required to do fine motor, reach, and speak. Specific vision abilities required by this job include far vision, and near vision. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

The Occupational & Environmental Health team is seeking a Senior Clinical Secretary to join the team! We are a team who is passionate, creative, determined, and has a can-do mindset. The Sr. Clinical Secretary would perform independent standard administrative support, and advanced and confidential secretarial work, in addition to a wide range of customer service-related duties. The Sr. Clinical Secretary schedules patients/employees/persons-of-interest/volunteers for various types of Occupational and Environmental visits, and manages multiple calendars. They design, analyze, and coordinate master and other schedules. They serve as a resource to patients and staff members, participate in special projects and work on efficiencies with the administrative team on office/administrative processes and procedures. They have a close working relationship with the Manager, administrative staff, and clinical team. If you have a demonstrated experience as an effective collaborator and problem solver we encourage you to apply. This is a great opportunity for someone who: * Wants to do work that makes an impact! * Cares about their team-members and fellow employees * Is organized and understand that many small details add up * Emphasizes quality in all the work you do, and knows that the customer experience matters * Builds trust and rapport through every interaction * Thrives in a fast-paces environment that requires flexibility, initiative, adaptability, and communication skills * Has no problem rolling up their sleeves and working hard - no job too big, no job too small! * Is resourceful and likes finding a way to move things forward * Is comfortable with change - or at least comfortable being uncomfortable....our work is constantly evolving and that means you need to be too * Is found to be a dependable and reliable team player This is a full-time, 40-hour/week benefitted day-shift position working Monday - Friday from 7:30am to 4:30pm. Responsibilities As part of the Dartmouth Hitchcock Occupational Medicine team, the Sr Clinical Secretary's responsibilities include: Answers telephone, screens and directs calls, gives directions, and takes messages.Schedules patients, manages calendars, schedules ancillaries, and rotaries, and coordinates scheduling.Screens and assesses relative priorities of correspondence, inquiries, and projects, organizes systems of distribution, and reviews these items to ensure proper flow through the office.Performs file/record management functions, prepares/constructs charts/department patient records, obtains new medical record numbers, and reviews billing sheets.Completes and processes a variety of reports, forms, referrals etc.Obtains authorizations and pre-certifications.Creates forms and spreadsheets.Takes minutes for meetings.Develops and maintains administrative office procedures and systems including filing systems, scheduling, drafting and document processing systems, and distribution/routing systems.May conduct on-the-job training for new staff members and give input into performance appraisals.May direct the work of other employees, work-study students, floats, temps, volunteers, and others.Performs other duties as required or assigned. Qualifications * High School diploma with 3 years of administrative support experience or the equivalent required. * Proven experience working with the public required. * Knowledge of medical terminology may be required. * Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's. * Excellent communication and interpersonal skills required. * Previous experience working in a medical setting preferred. Required Licensure/Certifications * None

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you#ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you#re part of our clinical, administrative, or support staff, you#ll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career advancement opportunities and ongoing education support Standard weekday schedule (Monday#Friday) , with limited weekend or holiday rotations that promote teamwork and work#life balance across locations Collaborative, physician-led organization that values input and innovation Free onsite parking and convenient Seacoast New Hampshire locations #Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide#administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support,#maintenance of office supplies, and daily banking. Requirements: High school graduate or equivalent 1-3 years experience in customer service environment BCLS within 6 months of hire Major Responsibilities: 1.##Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2.##Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics# Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3.##Posts payment and adjustment transactions, balances daily journal and close batches every day# May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4.##May be asked to mentor and train new staff. 5.##Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6.##Assigns new patients to a provider # care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7.##Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8.##Demonstrates sensitivity to the patient#s comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9.#Provides coverage for other Core offices as requested. 10.#Other duties as assigned Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you'll find a supportive environment that values teamwork, innovation, and professional growth. Whether you're part of our clinical, administrative, or support staff, you'll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us * Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment * Career advancement opportunities and ongoing education support * Standard weekday schedule (Monday-Friday) , with limited weekend or holiday rotations that promote teamwork and work-life balance across locations * Collaborative, physician-led organization that values input and innovation * Free onsite parking and convenient Seacoast New Hampshire locations * Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support, maintenance of office supplies, and daily banking. Requirements: * High school graduate or equivalent * 1-3 years experience in customer service environment * BCLS within 6 months of hire Major Responsibilities: 1. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2. Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4. May be asked to mentor and train new staff. 5. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7. Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8. Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9. Provides coverage for other Core offices as requested. 10. Other duties as assigned