Medical Assistant jobs at Cayuga Medical Center

Medical Assistant - Full Time - Days Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. We are in search of a medical assistant with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: Perform clinical duties and procedures within the scope of practice according to NYS laws and practice protocols, ensuring patient comfort and well-being. Record patients' vital signs, prepare exam rooms, and sterilize equipment and supplies as per protocols. Assist physicians/providers with clinical questions, prescription refills, test results, and patient calls according to practice protocols. Prepare patient records for visits as directed by the physician/provider. Strong Epic rooming background preferred Strong EKG experience Required Skills and Experience: High school diploma or equivalent Demonstrated clinical competency, including proficiency in aseptic techniques, sterilization, practice management systems, EMR, and scheduling protocols. Excellent written and verbal communication skills, with basic keyboard proficiency. Location and Travel Requirements: Onsite Primary Site: Cayuga Heart and Vascular- 40 Catherwood Road Suite C Ithaca NY 14850 Possible Rotating Site: Cayuga Heart and Vascular-201 Dates Drive, Suite 101, Ithaca, NY 14850 Possible Rotating Site: Cayuga Heart and Vascular-260 Tompkins Street, Cortland, NY 13045 Shifts can start between 7A-9A and end between 3:30P to 5:30P. Pay Scale Disclosure $18-$22 per hour based on experience Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************.

Bassett Healthcare Network , a progressive, academic health system in central New York, major teaching affiliate of Columbia University, is seeking a Physician Assistant to join our Division of Urology. Description Bassett Healthcare Network is an integrated health care system that provides care and service to people living in an eight county region covering 5,600 square miles in Central New York.

The Division of Neurosurgery is seeking a highly motivated individual to join our team as a Physician Assistant alongside two surgeons and one additional PA. Overview Bassett Healthcare Network is a progressive, academic health system covering 5,600 square miles in central New York. A major teaching affiliate of Columbia University, whose aim is creating remarkable patient experiences and better living.

About Us We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview AHSN 48th Street Float Pool Medical Assistant Full Time Permanent BC#84058 Responsibilities Monday-Friday 9:00AM-5:00PM 35 Hours per Week Qualifications High School Diploma or equivalent required; 1-2 years of Medical Assistant experience preferred. Certification as a Medical Assistant required, phlebotomy Required. Must pass customer service test. EMR Systems and Registration strongly preferred. Typing: 25 wpm (tested) Knowledge of medical terminology. Knowledge of Microsoft Office (Word, Excel) Good oral and written communication skills Good interpersonal skills. Bilingual preferred. NOTE: THE EMPLOYEES ENTIRE EMPLOYMENT RECORD (INCLUDING PERFORMANCE AND DISCIPLINARY ACTION) WILL BE CONSIDERED IN DETERMINING QUALIFICATIONS AND ABILITY TO PERFORM THE JOB. WHILE IT IS THE POLICY OF MAIMONIDES MEDICAL CENTER TO SOLICIT APPLICANTS FROM THE COMMUNITY, PLEASE REMEMBER THAT OUR UNION CONTRACT REQUIRES THAT WE GIVE PREFERENCE TO HOSPITAL EMPLOYEES. Please be advised that the most senior part timer that signs up for a posted position within the department, within their given classification, will be given priority in filling full time vacancies Maimonides Medical Center (MMC) is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard for race, creed (religion), color, sex, national origin, ethnicity, sexual orientation, gender identity, military or veteran status, age, disability, pregnancy, predisposing genetic characteristic, marital status or domestic violence victim status, citizenship status, or any other factor which cannot lawfully be used as a basis for an employment decision in accordance with applicable federal, state, and local laws. MMC is committed to following the requirements of the New York State Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest Pay Range USD $26.97 - USD $27.54 /Hr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and practioners regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Has direct patient care responsibilities. * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. * Raises up emergent situations or expressed patient problems directly to RN, Supervising Nurse, or Practitioner for assistance. * Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, "How may I help you?") * Ends calls by asking patient if there is anything else we can do for them today. * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient. * Reminds patients that the collection of their copay will be expected. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed, and authorizations & equipment obtained if necessary. * Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment. * Based on chart review, ensures all necessary equipment and supplies are available for patients visit. * Prepares medication refill messages by obtaining all required information per provider and departmental guidelines. * Per protocol, staff member goes into waiting area to greet patient and rooms patient in a timely matter. * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals. * Documents with accuracy patient work-up information, such as vital signs, intake questions etc., in accordance with Bassett Policy. * Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc. * Enters charges for supplies and clinical testing. * Communicates patient issues/concerns to providers. * Distributes patient literature as necessary. * Performs all point of care testing (glucometer, urinalysis, anticoagulation etc. * Runs controls on point of care testing equipment and ensures logbooks are updated appropriately. * Performs EKG's per departmental protocol. * Cleans and stocks exam rooms on a daily basis or according to need. * Checks medications and supplies for outdates according to standards set forth by clinical area. * Monitors supply levels to improve inventory control. * Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records. * Meets yearly competency requirements as set forth by departmental leadership. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis. * Completes all basic patient demographic information on forms before delivering to nurse or provider to complete. * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy. * Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices. * Prepares outside patient health information for scanning per Document Imaging procedures. * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release. * Authorized to access secure areas such as locked medicine cabinets or dirty/clean utility rooms. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor. * Maintain sufficient clinic supplies and required forms for daily operations following established procedures. * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents. * Opens and/or closes clinic per departmental guidelines. * Performs monthly or quarterly environmental rounds by following standards set forth by clinical areas. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including equipment and mandatory required competencies. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary. * Attends 85-90% of all staff meetings, reviewing minutes of any meetings missed. * Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies. * Required to attend 4 educational opportunities per year related to job role/function. * Performs similar or related duties as requested or directed. What we need from you Education: * High School Diploma or GED, preferred Experience: * Minimum of 1 year of relevant work experience, required * Associate degree or higher may be substituted for one year of relevant work experience * Customer service experience, preferred Licensure/Certifications: * Certification as a Medical Office Assistant or Medical Assistant, preferred * BLS Certification, preferred Physical Requirements: * Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects * Occasional balancing, climbing, crouching, kneeling, lifting, pulling, pushing, reaching, stooping * Requires occasional fit testing * Frequent typing/clerical/dexterity, grasping, hearing, repetitive motion, seeing/monitor/computer use, standing, talking, walking, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure, burns, chemical, electrical, explosive, mechanical Working Conditions: * Occasional noise, vibration, wet and/or humid, dust, fumes, gases, mists, odors Travel: * The job may require travel from time-to-time but not on a regular basis Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. We are also offering a sign-on bonus for this position! The bonus amounts are based on the position type and are listed below. Additional details and eligibility requirements will be discussed during the interview process. Current employees of Bassett Healthcare Network are not eligible and are encouraged to apply through the internal job board. At the discretion of leadership, this program may terminate or be suspended at any time. Bonus Amount: * RN (excluding management) sign-on bonuses are awarded in the amount of $20,000 for full time * LPN sign on bonuses are awarded in the amount of $10,000 for full time Eligible Employers: * A.O. Fox Hospital, Bassett Medical Center, Cobleskill Regional Hospital, Little Falls Hospital, O'Connor Hospital, Valley Health Services and Valley Residential Services Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.67/Hr. Pay Range Maximum: USD $26.50/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

For over 125 years, Calvary Hospital and Calvary @Home located in the Bronx, New York has been dedicated to the palliative care of advanced cancer and other terminally ill patients and their families. Through a caring, compassionate, philosophy of non-abandonment, the hospice provides a full spectrum of palliative services, including emotional, spiritual, and physical care. The hospice receives patients from referring institutions throughout New York City and the entire tristate area. When you come to Calvary Hospital, you're not just getting a job, you're joining a family. Requirements The Medical Technologist performs a variety of laboratory procedures which require the exercise of independent judgment and responsibility, with minimal supervision by the Medical Director or Supervisor in those areas in which they are qualified by education, training or experience. Location : Bronx Campus Status: Full Time or Per Diem Pay Range: $42.01 - $49.97/ hourly Qualifications: Must have experience as a generalist in multiple laboratory sections including, but not limited to: Chemistry, Hematology, Microbiology and Transfusion Medicine Must meet New York State Department of Health requirements as a Medical Technologist (Part 58 of 10NCRR) 58-1.5. Experience working with a palliative care population 4. Exhibits an ability and attitude relative to the spirit of caring and tradition at Calvary Hospital as required by specific job duties and functions. Education: Bachelor of Science Degree in Medical Technology from an accredited college or university or 3 years (90 semester hours) towards a Bachelor's Degree above the Community College Level with a major in Chemical, Biological, or Physical Sciences. Plus, one year of technical training experience (no less than 12 months) in an approved program. COVID-19 vaccination is strongly encouraged for all new hires prior to beginning employment at Calvary Hospital.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Demonstrates a high level of understanding or acts as a subject matter expert for certain facets of the job (i.e.. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patients' needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards * Offers patients the opportunity to sign up for MyBassett over the phone. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new employees. * Registration/Appointment Scheduling/Referrals * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their supervisor, as appropriate per departmental needs. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor. * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments, and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patient's lobby experience, and completion of all referral duties. * Acts as a subject matter expert in scheduling functions and departmental protocols * Acts as a subject matter expert in registration functions. Attends Patient Access Review Sessions (PARS) and brings back learning to the team and is a go to person for coworkers. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues. * Acts as a subject matter expert in electronic referral queue processes. * Acts as a trainer for incoming new staff in all registration, scheduling and referral functions, and or provides orientation as requested by supervisors for new employees. * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Performs Petty Cash record-keeping and management in an accurate and timely manner. * Office Support/Cross Coverage/Confidentiality * Date stamps all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Per protocol, staff member goes into waiting area to greet patient and informs them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits. * Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues. * Acts as a lead in ordering supplies through the on-line module. * Ensures all downtime forms are accurate and up to date. Acts as a lead in the event of a planned or unexpected system downtime. * Acts as a lead in the event of a code. Ensures all staff are performing necessary actions during code (ie. Code Pink/Purple - checking bathrooms, stairways and elevators) and are kept up to date as the code progresses. Completes any necessary paperwork needed as part of the code (ie. Code Red) * Takes minutes at all appropriate meetings and prepares them for distribution to the group. * Maintains electronic databases, documents, shares folders etc., as appropriate for department. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the Appointment. * Required to attend 6 educational opportunities per year, such as BIL opportunities, PARS opportunities etc. * Prepare a presentation for co-workers at least once annually regarding a training session that you have attended or a relevant work topic that has been researched. * Is trained to be a SuperUser in at least one EPIC function (Cadence, Referrals, etc.) * Performs similar or related duties as requested or directed What we need from you Education: * High School Diploma or GED, preferred * 2 year / Associate Degree, preferred * an Associate degree may be considered toward one year of relevant work experience Experience: * Minimum 2 years relevant work experience, required * Minimum 2 years customer service experience, preferred Skills: * Computer Skills * Customer Service * Time Management * Teaching * Maintain Confidentiality * Interacting with People Physical Requirements: * Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met. * Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.32/Hr. Pay Range Maximum: USD $25.98/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards. * Offers patients the opportunity to sign up for MyBassett on the phone. * Proactively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Registration/Appointment Scheduling/Referrals * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments, and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties. * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Office Support/Cross Coverage/Confidentiality * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor * Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network. * Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review. * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the Appointment. * Required to attend at least 4 educational opportunities per year, such as BIL opportunities, PARS opportunities etc. * Performs similar or related duties as requested or directed What we need from you Education: * High School Diploma or GED, preferred * 2 year / Associate Degree, preferred Experience: * Minimum one year of relevant work experience, required * Minimum one year of customer service experience, preferred * An associate degree may be considered towards one year of relevant work experience Skills: * Computer Skills * Customer Service * Time Management * Maintain Confidentiality * Interacting with People Physical Requirements: * Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met. * Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $16.98/Hr. Pay Range Maximum: USD $25.47/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Demonstrates a high level of understanding or acts as a subject matter expert for certain facets of the job (i.e.. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patients' needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards * Offers patients the opportunity to sign up for MyBassett over the phone. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new employees. * Registration/Appointment Scheduling/Referrals * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their supervisor, as appropriate per departmental needs. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor. * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments, and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patient's lobby experience, and completion of all referral duties. * Acts as a subject matter expert in scheduling functions and departmental protocols * Acts as a subject matter expert in registration functions. Attends Patient Access Review Sessions (PARS) and brings back learning to the team and is a go to person for coworkers. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues. * Acts as a subject matter expert in electronic referral queue processes. * Acts as a trainer for incoming new staff in all registration, scheduling and referral functions, and or provides orientation as requested by supervisors for new employees. * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Performs Petty Cash record-keeping and management in an accurate and timely manner. * Office Support/Cross Coverage/Confidentiality * Date stamps all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Per protocol, staff member goes into waiting area to greet patient and informs them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits. * Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues. * Acts as a lead in ordering supplies through the on-line module. * Ensures all downtime forms are accurate and up to date. Acts as a lead in the event of a planned or unexpected system downtime. * Acts as a lead in the event of a code. Ensures all staff are performing necessary actions during code (ie. Code Pink/Purple - checking bathrooms, stairways and elevators) and are kept up to date as the code progresses. Completes any necessary paperwork needed as part of the code (ie. Code Red) * Takes minutes at all appropriate meetings and prepares them for distribution to the group. * Maintains electronic databases, documents, shares folders etc., as appropriate for department. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the Appointment. * Required to attend 6 educational opportunities per year, such as BIL opportunities, PARS opportunities etc. * Prepare a presentation for co-workers at least once annually regarding a training session that you have attended or a relevant work topic that has been researched. * Is trained to be a SuperUser in at least one EPIC function (Cadence, Referrals, etc.) * Performs similar or related duties as requested or directed What we need from you Education: * High School Diploma or GED, preferred * 2 year / Associate Degree, preferred * an Associate degree may be considered toward one year of relevant work experience Experience: * Minimum 2 years relevant work experience, required * Minimum 2 years customer service experience, preferred Skills: * Computer Skills * Customer Service * Time Management * Teaching * Maintain Confidentiality * Interacting with People Physical Requirements: * Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met. * Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.32/Hr. Pay Range Maximum: USD $25.98/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards. * Offers patients the opportunity to sign up for MyBassett on the phone. * Proactively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Registration/Appointment Scheduling/Referrals * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments, and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties. * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Office Support/Cross Coverage/Confidentiality * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor * Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network. * Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review. * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the Appointment. * Required to attend at least 4 educational opportunities per year, such as BIL opportunities, PARS opportunities etc. * Performs similar or related duties as requested or directed What we need from you Education: * High School Diploma or GED, preferred * 2 year / Associate Degree, preferred Experience: * Minimum one year of relevant work experience, required * Minimum one year of customer service experience, preferred * An associate degree may be considered towards one year of relevant work experience Skills: * Computer Skills * Customer Service * Time Management * Maintain Confidentiality * Interacting with People Physical Requirements: * Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met. * Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $16.98/Hr. Pay Range Maximum: USD $25.47/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Medical Assistant / Patient Services Representative - Full Time Days Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. The Medical Assistant/PSR is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice. Roles and Responsibilities: Perform clinical duties, including taking vital signs and assisting with procedures, in accordance with NYS laws and practice protocols. Prepare exam rooms, sterilize equipment, and maintain clinical supplies. Manage patient records, including preparation for visits and handling patient inquiries. Check in patients, verify/update demographics, and obtain necessary signatures and insurance information. Collect payments, handle daily cash out, and prepare bank deposits. Schedule appointments, coordinate referrals, and manage pre-authorizations. Provide call management, including triaging phone calls, prescription refills, and test results. Participate in team meetings, quality improvement activities, and handle patient communication through various channels. Required Skills and Experience: High School Diploma or equivalent experience Demonstrable customer service skills Strong problem solving skills including the demonstrable ability think through issues and define solutions Excellent time management and prioritization skills Must have prior experience with Microsoft Office as well as strong general computer skills Preferred Skills and Experience: Prior experience with healthcare information systems, specifically Medent, is Preferred Physical Requirements: Must be able to remain in a stationary position for extended periods throughout the day Constantly operates a computer and various medical technology throughout the day Regularly positions self to perform clinical duties and prepare exam rooms Occasionally moves equipment and supplies weighing up to 40 pounds within and between rooms in the practice Persons in this job may be exposed to communicable diseases through patient care Location, Shift and Travel Requirements: Onsite at Cayuga Cetner for Healthy Living (CCHL) - 310 Taughannock Blvd, Ithaca, NY 14850 M-F 8am-4:30pm Pay Range Disclosure: $18 to $22 per hour Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Medical Assistant - Full Time - Days Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. We are in search of a medical assistant with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: * Perform clinical duties and procedures within the scope of practice according to NYS laws and practice protocols, ensuring patient comfort and well-being. * Record patients' vital signs, prepare exam rooms, and sterilize equipment and supplies as per protocols. * Assist physicians/providers with clinical questions, prescription refills, test results, and patient calls according to practice protocols. * Prepare patient records for visits as directed by the physician/provider. * Strong Epic rooming background preferred * Strong EKG experience Required Skills and Experience: * High school diploma or equivalent * Demonstrated clinical competency, including proficiency in aseptic techniques, sterilization, practice management systems, EMR, and scheduling protocols. * Excellent written and verbal communication skills, with basic keyboard proficiency. Location and Travel Requirements: * Onsite * Primary Site: Cayuga Heart and Vascular- 40 Catherwood Road Suite C Ithaca NY 14850 * Possible Rotating Site: Cayuga Heart and Vascular-201 Dates Drive, Suite 101, Ithaca, NY 14850 * Possible Rotating Site: Cayuga Heart and Vascular-260 Tompkins Street, Cortland, NY 13045 * Shifts can start between 7A-9A and end between 3:30P to 5:30P. Pay Scale Disclosure * $18-$22 per hour based on experience Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Demonstrates a high level of understanding or acts as a subject matter expert for certain facets of the job (i.e.. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patients' needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards * Offers patients the opportunity to sign up for MyBassett over the phone. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new employees. * Registration/Appointment Scheduling/Referrals * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their supervisor, as appropriate per departmental needs. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor. * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments, and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patient's lobby experience, and completion of all referral duties. * Acts as a subject matter expert in scheduling functions and departmental protocols * Acts as a subject matter expert in registration functions. Attends Patient Access Review Sessions (PARS) and brings back learning to the team and is a go to person for coworkers. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues. * Acts as a subject matter expert in electronic referral queue processes. * Acts as a trainer for incoming new staff in all registration, scheduling and referral functions, and or provides orientation as requested by supervisors for new employees. * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Performs Petty Cash record-keeping and management in an accurate and timely manner. * Office Support/Cross Coverage/Confidentiality * Date stamps all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Per protocol, staff member goes into waiting area to greet patient and informs them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits. * Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues. * Acts as a lead in ordering supplies through the on-line module. * Ensures all downtime forms are accurate and up to date. Acts as a lead in the event of a planned or unexpected system downtime. * Acts as a lead in the event of a code. Ensures all staff are performing necessary actions during code (ie. Code Pink/Purple - checking bathrooms, stairways and elevators) and are kept up to date as the code progresses. Completes any necessary paperwork needed as part of the code (ie. Code Red) * Takes minutes at all appropriate meetings and prepares them for distribution to the group. * Maintains electronic databases, documents, shares folders etc., as appropriate for department. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the Appointment. * Required to attend 6 educational opportunities per year, such as BIL opportunities, PARS opportunities etc. * Prepare a presentation for co-workers at least once annually regarding a training session that you have attended or a relevant work topic that has been researched. * Is trained to be a SuperUser in at least one EPIC function (Cadence, Referrals, etc.) * Performs similar or related duties as requested or directed What we need from you Education: * High School Diploma or GED, preferred * 2 year / Associate Degree, preferred * an Associate degree may be considered toward one year of relevant work experience Experience: * Minimum 2 years relevant work experience, required * Minimum 2 years customer service experience, preferred Skills: * Computer Skills * Customer Service * Time Management * Teaching * Maintain Confidentiality * Interacting with People Physical Requirements: * Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met. * Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.32/Hr. Pay Range Maximum: USD $25.98/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York. We are in search of a medical assistant with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: Perform clinical duties and procedures within the scope of practice according to NYS laws and practice protocols, ensuring patient comfort and well-being. Record patients' vital signs, prepare exam rooms, and sterilize equipment and supplies as per protocols. Assist physicians/providers with clinical questions, prescription refills, test results, and patient calls according to practice protocols. Prepare patient records for visits as directed by the physician/provider. Required Skills and Experience: Certified/Registered Medical Assistant with a high school diploma or equivalent. Demonstrated clinical competency, including proficiency in aseptic techniques, sterilization, practice management systems, EMR, and scheduling protocols. Excellent written and verbal communication skills, with basic keyboard proficiency. Location and Travel Requirements: Onsite Catherwood road practice with potential to travel to other locations Shift - Days Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. We are in search of a medical assistant with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: * Perform clinical duties and procedures within the scope of practice according to NYS laws and practice protocols, ensuring patient comfort and well-being. * Record patients' vital signs, prepare exam rooms, and sterilize equipment and supplies as per protocols. * Assist physicians/providers with clinical questions, prescription refills, test results, and patient calls according to practice protocols. * Prepare patient records for visits as directed by the physician/provider. Required Skills and Experience: * Certified/Registered Medical Assistant with a high school diploma or equivalent. * Demonstrated clinical competency, including proficiency in aseptic techniques, sterilization, practice management systems, EMR, and scheduling protocols. * Excellent written and verbal communication skills, with basic keyboard proficiency. Location and Travel Requirements: * Onsite * 1301 Trumansburg Rd., Suite R * Hours - M 7:45-4:15 TH 7:45-4:15 and Fri 7:45-4:15 Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. We are in search of a LPN with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: * Perform clinical duties in accordance with the scope of practice per LPN license and in * accordance with NYS laws and regulations. * Carry out all assigned clinical procedures for the comfort and well-being of patients, per practice * protocol. * Take and record patient's vital signs. * Prepare exam rooms and sterilize equipment and supplies per protocols. * Assist physicians/providers with procedures, patient care and/or scheduling, per office protocol * Provide call management for physicians/providers with regard to clinical questions, prescription * refills, test results and other patient calls per practice protocols. * Prepare patient's record for visit, as directed by physician/provider. * Participates in scheduled team meetings to discuss /clarify roles, responsibility, processes, and * patient issues * Participates in quality improvement activities and committees, as requested. Required Skills and Experience: * Graduation from an accredited LPN program * Current NYS licensure as a Licensed Practical Nurse (LPN) * Demonstrated clinical competency * Knowledge of medical terminology * Knowledge of diseases and treatment * Ability to apply aseptic tech and sterilization * Knowledge of the practice management system, EMR and scheduling protocols * Basic keyboard skill * Excellent written and verbal communication skills * High level of accuracy in performing responsibilities * Exceptional service attitude and communication style * Professional appearance and demeanor Location and Travel Requirements: * Onsite - Cayuga Specialty Services of CMA at Cortland: 260 Tompkins Street, Cortland, NY 13045 * Shift - Days - 7am - 5:30pm (Mon-Fri) * Travel: 0% Travel can be expected in this role Pay Range Disclosure: * $24.04 to $32.21 per hour Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status is an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. We are in search of a LPN with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: * Perform clinical duties in accordance with the scope of practice per LPN license and in * accordance with NYS laws and regulations. * Carry out all assigned clinical procedures for the comfort and well-being of patients, per practice * protocol. * Take and record patient's vital signs. * Prepare exam rooms and sterilize equipment and supplies per protocols. * Assist physicians/providers with procedures, patient care and/or scheduling, per office protocol * Provide call management for physicians/providers with regard to clinical questions, prescription * refills, test results and other patient calls per practice protocols. * Prepare patient's record for visit, as directed by physician/provider. * Participates in scheduled team meetings to discuss /clarify roles, responsibility, processes, and * patient issues * Participates in quality improvement activities and committees, as requested. Required Skills and Experience: * Graduation from an accredited LPN program * Current NYS licensure as a Licensed Practical Nurse (LPN) * Demonstrated clinical competency * Knowledge of medical terminology * Knowledge of diseases and treatment * Ability to apply aseptic tech and sterilization * Knowledge of the practice management system, EMR and scheduling protocols * Basic keyboard skill * Excellent written and verbal communication skills * High level of accuracy in performing responsibilities * Exceptional service attitude and communication style * Professional appearance and demeanor Location and Travel Requirements: * Onsite - Specialty Services of CMA at Cortland: 260 Tompkins Street, Cortland NY 13045 * Shift - 8am - 4:30pm Monday through Friday * Travel: 0% Travel can be expected in this role Pay Range Disclosure: * $24.04 to $32.21 per hour Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status is an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. We are in search of a LPN with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: Perform clinical duties in accordance with the scope of practice per LPN license and in accordance with NYS laws and regulations. Carry out all assigned clinical procedures for the comfort and well-being of patients, per practice protocol. Take and record patient's vital signs. Prepare exam rooms and sterilize equipment and supplies per protocols. Assist physicians/providers with procedures, patient care and/or scheduling, per office protocol Provide call management for physicians/providers with regard to clinical questions, prescription refills, test results and other patient calls per practice protocols. Prepare patient's record for visit, as directed by physician/provider. Participates in scheduled team meetings to discuss /clarify roles, responsibility, processes, and patient issues Participates in quality improvement activities and committees, as requested. Required Skills and Experience: Graduation from an accredited LPN program Current NYS licensure as a Licensed Practical Nurse (LPN) Demonstrated clinical competency Knowledge of medical terminology Knowledge of diseases and treatment Ability to apply aseptic tech and sterilization Knowledge of the practice management system, EMR and scheduling protocols Basic keyboard skill Excellent written and verbal communication skills High level of accuracy in performing responsibilities Exceptional service attitude and communication style Professional appearance and demeanor Location and Travel Requirements: Onsite - Specialty Services of CMA at Cortland: 260 Tompkins Street, Cortland NY 13045 Shift - 8am - 4:30pm Monday through Friday Travel: 0% Travel can be expected in this role Pay Range Disclosure: $24.04 to $32.21 per hour Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status is an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. We are in search of a LPN with experience in delivering exceptional patient care and support to the physicians. People and communication skills are essential to the success of this role and the applicant must be able to remain flexible and work in two different locations. Roles and Responsibilities: Perform clinical duties in accordance with the scope of practice per LPN license and in accordance with NYS laws and regulations. Carry out all assigned clinical procedures for the comfort and well-being of patients, per practice protocol. Take and record patient's vital signs. Prepare exam rooms and sterilize equipment and supplies per protocols. Assist physicians/providers with procedures, patient care and/or scheduling, per office protocol Provide call management for physicians/providers with regard to clinical questions, prescription refills, test results and other patient calls per practice protocols. Prepare patient's record for visit, as directed by physician/provider. Participates in scheduled team meetings to discuss /clarify roles, responsibility, processes, and patient issues Participates in quality improvement activities and committees, as requested. Required Skills and Experience: Graduation from an accredited LPN program Current NYS licensure as a Licensed Practical Nurse (LPN) Demonstrated clinical competency Knowledge of medical terminology Knowledge of diseases and treatment Ability to apply aseptic tech and sterilization Knowledge of the practice management system, EMR and scheduling protocols Basic keyboard skill Excellent written and verbal communication skills High level of accuracy in performing responsibilities Exceptional service attitude and communication style Professional appearance and demeanor Location and Travel Requirements: Onsite - Cayuga Specialty Services of CMA at Cortland: 260 Tompkins Street, Cortland, NY 13045 Shift - Days - 7am - 5:30pm (Mon-Fri) Travel: 0% Travel can be expected in this role Pay Range Disclosure: $24.04 to $32.21 per hour Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status is an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.