Support Specialist jobs at CB&S Bank

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements. Roles & Responsibilities: Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Interested candidates share your resume ****************************

About the Company We are the Human Standard in Global Logistics. Founded in 1999, with a singular idea: to bring integrity and honor to the freight forwarding market. Today, we are a leader in global logistics and got here because we have stayed true to our core values. About the Role The CHB Coordinator handles and arranges the customs clearance in all USA ports for all inbound goods for various import customers. The ideal candidate will be able to handle logistics flow from origin to final delivery to ensure maximum efficiency. This position requires working knowledge of customs regulations and compliance documentation. To succeed in this role, you should have organizational skills, attention to detail, and effective communication abilities. A customer-focused approach is an essential job function. Responsibilities Proficient in using import management software or systems. Provide import estimates and information regarding entries into the United States (via air, ocean, and truck). Provide customer service to internal departments and overseas affiliates/clients. Communications with customers, US Customs, PGA, truckers, steamship lines, airlines, freight forwarders, reading and answering all emails and phone calls or any other entity/request pertaining to the entry that may arise. File ISFs on a daily basis as received. Classify all entries, resolve customs problems, and Data entry. Ability to navigate through the various ocean carrier websites to track and trace shipments. Handle all post-entry amendments and internal audits of all entries that have been entered. Assist the CHB manager with projects as requested. Maintain communication with all customers ensuring all needs are covered. Other duties as assigned. Qualifications Ocean import/export experience required. Education: High school diploma required; associate or bachelor's degree in international business, logistics, or a related field is preferred. Experience: 1-3 years in customs brokerage, freight forwarding, or international logistics. Required Skills Organizational skills. Attention to detail. Effective communication abilities. Customer-focused approach. Preferred Skills Experience with import management software. Knowledge of customs regulations and compliance documentation. Pay range and compensation package Company-paid benefits available: Dental insurance Short-term and long-term disability 50,000 Group Term Life insurance policy (7) Paid holidays and (15) days PTO per calendar year 401(k) Retirement plan with employer matching. Employees are 100% vested at enrollment. Additional Benefits available for purchase: Blue Cross Blue Shield plan for employee and dependents Vision insurance Critical illness Accident Additional voluntary term life insurance.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Agency Services Support & Quality Specialist? Globe Life is looking for an Agency Services Support & Quality Specialist to join the team! In this role, you will be responsible for ensuring accuracy, consistency, and compliance across agency platforms and communications. This role provides day-to-day operational support, conducts quality assurance reviews, and maintains participation records in systems such as Admin UI. The ideal candidate is detail-oriented, highly organized, and committed to delivering exceptional service and support to both internal teams and agency partners. This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday). What You Will Do: * Provide day-to-day support to agency services operations, ensuring accuracy and quality across multiple platforms (including Admin UI). * Maintain updated and accurate client records. * Conduct weekly and monthly quality checks on participation updates. * Ensure timely follow-up on quality-related issues, keeping management informed on high-priority concerns. * Routinely perform a wide variety of support duties, as assigned. * Monitor daily consumer emails and direct them to the appropriate departments. * Organize and facilitate team meetings, quality workshops, and feedback sessions to drive continuous improvement across departments. * Monitor, review, and update participation records to maintain data integrity and compliance. * Conduct quality assurance checks on agency-related processes, communications, and platform activity. * Coordinate and manage monthly communications to agencies, ensuring timely and accurate distribution. * Compile and validate participation and lead activity reports; escalate discrepancies as needed. * Assist with onboarding, system navigation, and process support for agency partners and internal team members. * Document processes, create reference guides, and maintain up-to-date standard operating procedures (SOPs). * Collaborate with cross-functional teams (sales, vendors, operations) to align quality standards and service expectations. * Track and analyze recurring issues to contribute to root-cause analysis and process improvement initiatives. * Ensure all communications and agency interactions are handled with professionalism, accuracy, and confidentiality. * Monitor and audit lead generation processes, campaigns, and CRM activity to ensure accuracy, consistency, and compliance with company standards. * Support leadership with audit findings, reporting, and preparation of quality performance summaries. * Serve as a point of contact between quality assurance and frontline teams, ensuring clear communication of quality standards and expectations. What You Can Bring: * Bachelor's degree in business, communication preferred, but willing to consider candidates with relevant work experience. * Experience in agency services, quality assurance, or operations support preferred. * Ability to be a detail-oriented self-starter. * Intermediate proficiency in Excel and basic database skills. * Strong Experience working in both a team and individual environment. * Strong interpersonal and communication skills, both oral and written. * Ability to work quickly and accurately in a demanding environment. * Ability to adapt quickly and effectively to change. * Ability to manage multiple priorities simultaneously and prioritize time with minimal supervision required. * Strong PC skills with proficiency in Internet Explorer, Word, and Outlook. * Positive attitude, resourceful and an honest and direct communicator. * High degree of integrity and ability to maintain confidentiality. * Ability to effectively relay messages or instructions to others with effective listening and communication skills to ensure proper execution of assignments. * Strong organizational, time-management, and problem-solving skills. * Strong demonstration of the skills to align business needs with resources/capabilities required. * Ability to learn new computer systems. * Strong decision-making skills with the ability to analyze situations and make logical positive outcome conclusions. * Proven experience in engaging in multiple initiatives simultaneously. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in the Commercial and Investment Bank organization, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Job responsibilities Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Identify and document basic issues and potential solutions for business and technology stakeholders Supports the day-to-day maintenance with a focus on reducing toil or technical debt of the applications while maintaining a high degree of system availability Monitors production activities/processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives Assist with developing monitoring systems and dashboards and automating manual work using Python/Java framework Works with the change management process ensuring policies are enforced and adhered to and application integrity is maintained on production and DR environments Documents issues and resolutions for future reference while maintaining existing documentation for application knowledge and infrastructure details Participates in the Incident and problem management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing Build and maintain a programming development environment including source control, editors, testing and deployment technologies Required qualifications, capabilities, and skills 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud In-Depth knowledge deploying and maintain monitoring and logging tools Proven experience analyzing and diagnosing complex problems, especially when information is incomplete or contradictory, and making effective decisions under time constraints Proficient in at least one programming language such as Python Experience managing Cloud/Unix/Linux environment Hands-on experience in requirements analysis, design, development, testing, deployment, monitoring, and production support leveraging tools such as: GIT, JIRA, Geneos, Jenkins, Selenium, ServiceNow, Splunk, and DynaTrace Experience with disaster recovery planning, testing, auditing, risk analysis, business resumption planning and contingency planning. Proficient with relational database software development with SQL Server and/or Oracle Preferred qualifications, capabilities, and skills Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework Experience working with cloud base technologies and knowledge of open source technologies and tools Knowledge of relevant businesses such as Margin and Collateral business, Trade Settlements, Cash & FX Experience working with scheduling tools like Autosys/Control-M Experience working in financial services industry supporting mission critical applications

MicroVentures is a FINRA regulated brokerage firm that helps retail investors gain access to private equity investments through primary, secondary and crowdfunding offerings. Founded in 2009, MicroVentures was one the financial industry's first venture capital firms to build an investment platform that was ‘open to the public'. We are looking for high service oriented individuals to help us revolutionize the way investors access and invest in private companies! The best candidate will be interested in developing a broad set of skills in a way that is only possible in a small organization. We are seeking candidates who enjoy helping others, looking to grow with the company and assume new responsibilities as the company expands. This position offers the potential for career growth and advancement.What you'll do at MicroVentures: Exceed Expectations-provide an exceptional client experience to our accredited investors through email, chat and phone contact channels Educate Clients- engage clients in discussions focused on educating the client of the subtle nuances of investing in the private equity markets Be Consultative-ask the right questions to the learn the root cause of the client issue so that you resolve it efficiently and provide you the opportunity to enhance future interactions Build strong client and internal relationships-collaborate within a team-based environment with a diverse group of financial professionals focused on meeting the needs of the client as well as finding ways to work more effectively within our organization to provide a better client experience Problem Solving-not only asking solving problems for our clients but constantly looking for a better way to exceed client expectations You might be a great fit for us if: You possess robust consulting, influencing and client engagement skills to earn the trust of our clients via their chosen communication channel You are flexible to adapt and implement changes as market and business conditions evolve You thrive in a fast-paced client-centric environment that proactively seeks to identify potential problems and the initiative to resolve them You possess an entrepreneurial spirit that cherishes ambiguity. Our associates are empowered to create, modify or terminate procedures to deliver a better client experience You value continuous self-improvement focused on helping you learn and develop the skills needed to grow with us Your ability to work well on teams and in fast-paced, cross-collaborative environments. You think analytically and deliver solutions to complex challenges Required essential skills: FINRA Series 7 & 63/66 (may be obtained under a condition of employment) Preferably 3-5 years of experience in Client Service, Financial Services and/or Brokerage Services, interacting with clients in a proactive and consultative manner Ability to ask appropriate, probing questions to clearly understand the client's needs. Using good judgment when responding and selecting language and examples tailored to the specific experience level of the client Collaborative and relationship-focused work style with demonstrated success in a team environment Ability to manage multiple client situations, needs and inquiries simultaneously Highlights of MicroVentures Benefits: 401K Match (100% match on the first 5% and 50% on the next 5%) Annual discretionary bonus MicroVentures covers the base plan for Medical, Dental and Disability insurance 3 Weeks paid time off + holidays 4 Weeks paid sabbatical after 5 years with MicroVentures with a travel stipend Hybrid work environment in Austin TX $100 monthly technology stipend (phone and internet) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

MicroVentures is a FINRA regulated brokerage firm that helps retail investors gain access to private equity investments through primary, secondary and crowdfunding offerings. Founded in 2009, MicroVentures was one the financial industry's first venture capital firms to build an investment platform that was ‘open to the public'. We are looking for high service oriented individuals to help us revolutionize the way investors access and invest in private companies! The best candidate will be interested in developing a broad set of skills in a way that is only possible in a small organization. We are seeking candidates who enjoy helping others, looking to grow with the company and assume new responsibilities as the company expands. This position offers the potential for career growth and advancement.What you'll do at MicroVentures: Exceed Expectations-provide an exceptional client experience to our accredited investors through email, chat and phone contact channels Educate Clients- engage clients in discussions focused on educating the client of the subtle nuances of investing in the private equity markets Be Consultative-ask the right questions to the learn the root cause of the client issue so that you resolve it efficiently and provide you the opportunity to enhance future interactions Build strong client and internal relationships-collaborate within a team-based environment with a diverse group of financial professionals focused on meeting the needs of the client as well as finding ways to work more effectively within our organization to provide a better client experience Problem Solving-not only asking solving problems for our clients but constantly looking for a better way to exceed client expectations You might be a great fit for us if: You possess robust consulting, influencing and client engagement skills to earn the trust of our clients via their chosen communication channel You are flexible to adapt and implement changes as market and business conditions evolve You thrive in a fast-paced client-centric environment that proactively seeks to identify potential problems and the initiative to resolve them You possess an entrepreneurial spirit that cherishes ambiguity. Our associates are empowered to create, modify or terminate procedures to deliver a better client experience You value continuous self-improvement focused on helping you learn and develop the skills needed to grow with us Your ability to work well on teams and in fast-paced, cross-collaborative environments. You think analytically and deliver solutions to complex challenges Required essential skills: FINRA Series 7 & 63/66 (may be obtained under a condition of employment) Preferably 3-5 years of experience in Client Service, Financial Services and/or Brokerage Services, interacting with clients in a proactive and consultative manner Ability to ask appropriate, probing questions to clearly understand the client's needs. Using good judgment when responding and selecting language and examples tailored to the specific experience level of the client Collaborative and relationship-focused work style with demonstrated success in a team environment Ability to manage multiple client situations, needs and inquiries simultaneously Highlights of MicroVentures Benefits: 401K Match (100% match on the first 5% and 50% on the next 5%) Annual discretionary bonus MicroVentures covers the base plan for Medical, Dental and Disability insurance 3 Weeks paid time off + holidays 4 Weeks paid sabbatical after 5 years with MicroVentures with a travel stipend Hybrid work environment in Austin TX $100 monthly technology stipend (phone and internet)

Job Details Jackson TN - Jackson, TN Full TimeDescription The Carlstar Group Support Tech I is an hourly position responsible for continuous performance according to assigned job specifications. The successful candidate will be committed to safety, good housekeeping, and a willingness to learn. Support Tech I employees can be trained and assigned to any of the roles of the below listed jobs at the manufacturing plant, and often will rotate between the different jobs as business needs dictate, which includes rotation within: Mold Prep Tech, Materials Admin/Clerk, Quality Tech and Plastics Tech DUTIES AND RESPONSIBILITIES: Mold Prep Tech Understand the importance of an perform all required quality checks such as weight, length, and splice verification Receive schedule of molds from production scheduling identifying what molds should be retrieved from storage Inspect condition of mold (top and bottom halves), bead rings, and accessories for any damage (dents, cracks, etc.) that might appear. Change date plugs, bead rings, and name/size/inflation plates as required. Perform repairs, set up, and all other duties as required or directed Log the status of molds and place molds into the staging areas Inspect all incoming molds for damage and wear before being placed into storage Log molds requiring repairs into computer system DUTIES AND RESPONSIBILITIES: Materials Admin/Clerk Select required materials from storage areas and assemble in correct orders and repack if required to meet the customer's requirements Label product according to customer requirements Unload and verify shipments and document correctly on receiving documents coming into our facility Load shipments based off customer demands Ensure all product is documented on correct shipping documents Safely operate material handling equipment Maintain product flow by scanning product into and out of all locations Work with other departments to ensure correct components are in the work area prior to production Collect and redistribute Kanban cards for in direct product Detect and report faulty operation and or defective or unusual material conditions Maintain required checks on powered material handling equipment Maintain a clean and organized work area Perform Work Order completions to ensure Pneumatic tire production is reported Scan tires to ensure tires are shipping to the correct DCs Maintain the Semi Pneumatic and Pneumatic Warehouse to ensure product flow and good 5S DUTIES AND RESPONSIBILITIES: Quality Tech Program the CMM's for all standard inspections Interpret data or report output and be able to widely communicate with various levels of the plant Assist in the development of root cause and corrective action from audit or customer failures Evaluate failures to determine and advise on root cause and appropriate corrective action Capable of managing project activities Manage ISO document control system and perform internal audits per our ISO 9001:2008 standard Read and understand all QA Standard Work Procedures associated with inspecting parts for customer specification Verify BoM matches the components being used to assemble production Knowledge and use of tools/equipment to complete inspection including but not limited to: digital calipers, torque gauges, gauge pins, etc. Understand and communicate the QA measurement requirements for injection molding Understand and communicate the QA NCMR ( in-house inspection standard operating procedure) Understand and communicate the QA return-to-vendor standard operating procedure Understand and communicate the QA inspection criteria for each area Utilize process audit work instructions and uses lean tools as appropriate on the job DUTIES AND RESPONSIBILITIES: Plastics Tech Follow all safety rules, work with production, quality, engineering and product development groups to deliver plastic and rubber injection molding parts Understand the components of an injection molding machine and there function Trouble shoot and Diagnose process quality issues Set and start up injection molds, PM machine, operate a crane and minor maintenance Forklift operation, material handling functions and other duties as assigned Hook up and unload of bulk material deliveries Perform first piece inspections at start up of molds Program and maintain pick and place robots Trains operators, explains and uses lean tools such as 5S, quality standard work, and kanban Qualifications SKILLS AND ABILITIES: All Support Tech I Employees The employee should hold the following abilities: Work at an effective and productive pace while operating heavy equipment Be a safety advocate for self and other team members Apply common sense to carrying out instructions and procedures Use problem-solving skills to deal with issues in process as they arise EDUCATION AND/OR EXPERIENCE: All Support Tech I Employees The employee should have the following: High school diploma or general education degree (GED) Applicants seeking GED: Enroll in our GED Ready program to help you get a GED while working Manufacturing experience preferred but not required, candidate will be trained for this position in-house Ability to work in a fast-paced environment while meeting production and quality goals Ability to obtain and maintain a valid forklift or equipment license as needed or required ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: All Support Tech I Employees To perform the essential functions of this job, reasonable accommodations may be made to enable individual with disabilities to perform the essential functions The employee should possess the ability to: Work safely around continuous moving mechanical parts Work in a hot environment while meeting production rates Be exposed to a noisy environment and comfortable with PPE requirements Maintain regular attendance and punctuality for 8-12 hour shifts Be comfortable standing, stooping, bending, kneeling, walking, leaning, and working around rotating equipment Be comfortable lifting up to 50 lbs. Ability to push/pull 50-150 lbs. on a wheeled cart; static push/pull: 20 lbs. Ability to stoop, stand, squat, and move at a continuous pace for 8+ hours/day Pinch minimum 6 lbs. Grasp minimum 35 lbs. Full range of motion required: cervical, shoulders, elbow, wrist, fingers, hands, truck twist, and feet Working Conditions: moderate noise, moving mechanical parts, static shock, burns, go up heights, odors, dust, protrusions, narrow access, good vision and hearing Any lifting over 70 lbs. must be completed with assistance through mechanical or individual associate Certain positions required a Fork Lift Certification Other job duties will be required, as needed, to be performed by the employees in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employees often cover other jobs, and may be assigned other functions outside the job role to associate the continuation of operation of the Jackson Plant facility. This job description is not all-encompassing, and duties may change and be adjusted as needed. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

** This is onsite **

Overview of the Role Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. Job Description We are seeking a highly motivated Dev Support Lead Analyst / Technical program manager to join our Banking Operations Delivery Management team. This person will be responsible for overseeing the planning, execution, and delivery of complex technical projects working closely with Engineering, Business and other cross functional teams. This role requires a strong blend of technical expertise, project management skills, and leadership capabilities to drive cross-functional teams towards achieving strategic goals. Responsibilities: Lead the planning, execution, and delivery of complex technical projects from conception to launch. Ensure that technical solutions align with business objectives and architectural guidelines. Define project scope, goals, deliverables, and resource requirements in collaboration with stakeholders. Develop and maintain detailed project plans, schedules, and budgets. Identify and manage project risks and dependencies, developing mitigation strategies as needed. Facilitate communication and collaboration among cross-functional teams, including engineering, product, design, and operations. Establish and enforce project processes, best practices, quality standards, and architectural principles Track progress, report on status to stakeholders, and address any impediments. Drive continuous improvement in project delivery and team efficiency. Manage vendor relationships and external dependencies when necessary. Act as mentor or coach to new or lower level analysts, foster a culture of excellence and collaboration. Drive application hygiene by actively tracking and mitigating vulnerabilities, leading modernization efforts, addressing technical debt, and ensuring adherence to Citi standards Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 6+ years of experience as technical program manager Bachelors degree in Computer Science. Master's degree preferred Proven track record of successfully delivering complex technical projects on time and within budget. Strong understanding of software development life cycles (SDLC) and agile methodologies (Scrum, Kanban). Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. Proficiency with project management tools (e.g., Jira, MS Project, Confluence, etc.). Ability to influence and lead cross-functional teams without direct authority. Strong analytical and problem-solving skills. Knowledge of microservices architecture. Preferred Skills Knowledge of cloud platforms (e.g., AWS, Azure, GCP) Familiarity with DevOps practices and tools. Certification in Project Management (e.g., PMP, CSM) is a plus. Experience in a fast-paced, high-growth environment. Familiarity with Generative AI (GenAI), Machine Learning (ML), and Large Language Models (LLMs) is a plus Knowledge of Banking industry is preferred ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $125,760.00 - $188,640.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Nov 28, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication * Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. * Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. * Supports Relationship Managers with servicing requests, account questions, and onboarding needs. * Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation * Assists in gathering required documentation for new loans, renewals, and extensions. * Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. * Requests documents from internal departments and ensures they are completed and routed appropriately. * Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. * Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support * Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. * Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. * Prepares new account packages for commercial and consumer clients. * Assists with compiling reports related to loan and deposit activity. * Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination * Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. * Develops working knowledge of commercial banking products and services to support client onboarding and service requests. * Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities * Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. * Supports team goals, contributes to a positive work environment, and completes special projects as assigned. * Performs all other duties as assigned. Education & Experience Requirements * High school diploma or GED required; college coursework or degree preferred. * 1-3 years of banking, financial services, or retail banking experience preferred. * Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. * Basic understanding of bank products and services; interest in learning Commercial Banking. * Proficiency with Microsoft Office and ability to learn banking systems quickly. * Strong organizational skills, attention to detail, and ability to manage multiple tasks. * Solid math skills and ability to perform standard calculations. * Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. * Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.

Along with its affiliate companies, Affinius Capital invests across the risk spectrum for a global client base, managing over $61 billion in gross assets under management within a diversified portfolio across North America and Europe. Affinius Capital provides strategic equity and debt capital, including to capitalize on the accelerating demand for technology-driven real estate assets, to meet the critical need for housing solutions, and for other market and capital structure opportunities exhibiting compelling risk-return characteristics. For more information, visit affiniuscapital.com. Job Description The Senior Applications Support Associate plays a critical role in supporting our real estate investment and operations teams by ensuring the reliability, performance, and optimization of key enterprise platforms - with a strong focus on Yardi Voyager, Argus Enterprise, and other real estate business applications. This role serves as a trusted technology partner to business users, helping solve complex issues, enhance workflows, and drive efficiency across the organization. By maintaining data integrity, standardizing inputs, and promoting consistent system usage, the Specialist directly contributes to improved data completion, quality, and adoption - ensuring that insights derived from our platforms are accurate, actionable, and trusted across the firm. Key Responsibilities Serve as the primary technical and functional support resource for real estate applications, including Yardi Voyager and Argus Enterprise Provide Tier 2/Tier 3 support, including issue analysis, troubleshooting, and resolution to ensure continuity for investment, accounting, and asset management teams Perform data validation and analyze system behavior using SQL and reporting tools Partner with business stakeholders to understand requirements and translate operational needs into system improvements Support application upgrades, enhancements, and integrations in collaboration with IT and vendor teams Monitor application performance, identify optimization opportunities, and recommend proactive solutions Maintain strong documentation standards, including configuration details, workflows, and support procedures Uphold data governance, security best practices, and compliance standards across supported platforms Additional duties, as assigned Why This Role Matters This role directly supports mission-critical systems that power our investment management, accounting, and asset operations functions. The ideal candidate blends technical skill with business acumen, ensuring applications and data empower decision-making across the real estate lifecycle. Requirements Bachelor's degree in MIS, Business Information Systems, Finance, or related field 5+ years of professional experience supporting business applications, ideally within real estate or financial services Strong hands-on experience with SQL including writing, debugging, and optimizing queries Proficiency in writing and debugging SQL queries (e.g., SELECT, JOIN, WHERE, GROUP BY). Knowledge of Transact-SQL (T-SQL), stored procedures, functions and views using SQL 2012 and higher. Experience with relational database concepts, stored procedures, and reporting/ETL workflows Proficiency with Excel, including macros and advanced functions Prior Yardi Voyager experience highly preferred Experience with Argus Enterprise or real estate investment/asset management systems a strong plus Ability to work on-site full time in San Antonio Must be authorized to work in the U.S. without sponsorship Technical Environment: Yardi Voyager 7s Argus Enterprise SQL Server 2012+ / T-SQL Azure Synapse TOAD for SQL Server / SQL Server Management Studio Key Competencies Strong customer-service mindset with the ability to engage all levels of the business Analytical thinker able to solve complex system and data issues with urgency and precision Exceptional communication skills - able to simplify technical concepts for business audiences Detail-oriented, organized, and proactive with strong time management skills Ability to work independently while collaborating across technology and business functions Affinius Capital complies with laws and regulations that permit certain requests related to your data in our files, including, but not limited to, the California Consumer Privacy Act (the “CCPA”). The Company's privacy policy and contact information for questions regarding your data or the policy may be found here. At Affinius Capital our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, educational and professional designation assistance, casual dress attire and much more! The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Affinius Capital is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication * Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. * Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. * Supports Relationship Managers with servicing requests, account questions, and onboarding needs. * Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation * Assists in gathering required documentation for new loans, renewals, and extensions. * Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. * Requests documents from internal departments and ensures they are completed and routed appropriately. * Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. * Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support * Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. * Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. * Prepares new account packages for commercial and consumer clients. * Assists with compiling reports related to loan and deposit activity. * Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination * Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. * Develops working knowledge of commercial banking products and services to support client onboarding and service requests. * Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities * Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. * Supports team goals, contributes to a positive work environment, and completes special projects as assigned. * Performs all other duties as assigned. Education & Experience Requirements * High school diploma or GED required; college coursework or degree preferred. * 1-3 years of banking, financial services, or retail banking experience preferred. * Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. * Basic understanding of bank products and services; interest in learning Commercial Banking. * Proficiency with Microsoft Office and ability to learn banking systems quickly. * Strong organizational skills, attention to detail, and ability to manage multiple tasks. * Solid math skills and ability to perform standard calculations. * Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. * Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.

JOB PURPOSE AND SCOPE: Performs risk analysis studies, with general guidance, including collateral value analysis of Association assets and to maintain compliance with all applicable FCA collateral valuation regulations. EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in business administration, Finance, Accounting, Agricultural Economics, or a related field, or equivalent experience and Zero (0) to four (4) years of experience in lending, credit review, and/or auditing. POSITION SUMMARY: With general guidance, performs price/value analysis studies including real estate, livestock, commodity and equipment to ensure protection of the Association collateral assets and to maintain compliance with all applicable FCA regulations. Creates and/or evaluates and maintains appraisal technology tools. Assists in logistics, policy compliance, and reporting functions for the Association's appraisal division. Assists in the development and maintenance of policies and procedures. Data collection and analysis experience to support and ensure high quality commodities and real estate market reporting. Research trends in the Association's real estate markets and commodity prices to develop reports for other appraisal team members and senior management for their assistance in decision making. Appraisal and valuation general knowledge to assist in administrative appraisal reviews. OTHER DUTIES: Appraisal team administrative duties to include assigning valuation request, creating and maintaining invoices and uploading files as needed. The duties will include assisting the Appraisal manager in engaging outside third party appraisers. SKILL REQUIREMENTS: Possesses solid working knowledge of banking administration and accounting practices; financial analysis and reporting; and applicable Federal, State, and Farm Credit Administration (FCA) regulations, as well as asset/liability and risk management practices. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Ability to communicate/coordinate effectively with all levels of management as well as with outside vendors; Ability to exercise sound judgment, use discretion and maintain confidentiality. A general degree of creativity and latitude is expected. Ability to work with general supervision and to travel on a moderate basis. Skill in oral and written communication. Average to Intermediate skill level in Microsoft Office applications. Possesses analytical thinking and mathematical skills. Ability to work as part of a team. May coach or instruct lower-level colleagues. May provide leadership, coaching, and/or mentoring to a subordinate group.

The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication * Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. * Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. * Supports Relationship Managers with servicing requests, account questions, and onboarding needs. * Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation * Assists in gathering required documentation for new loans, renewals, and extensions. * Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. * Requests documents from internal departments and ensures they are completed and routed appropriately. * Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. * Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support * Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. * Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. * Prepares new account packages for commercial and consumer clients. * Assists with compiling reports related to loan and deposit activity. * Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination * Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. * Develops working knowledge of commercial banking products and services to support client onboarding and service requests. * Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities * Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. * Supports team goals, contributes to a positive work environment, and completes special projects as assigned. * Performs all other duties as assigned. Education & Experience Requirements * High school diploma or GED required; college coursework or degree preferred. * 1-3 years of banking, financial services, or retail banking experience preferred. * Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. * Basic understanding of bank products and services; interest in learning Commercial Banking. * Proficiency with Microsoft Office and ability to learn banking systems quickly. * Strong organizational skills, attention to detail, and ability to manage multiple tasks. * Solid math skills and ability to perform standard calculations. * Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. * Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.

The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication * Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. * Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. * Supports Relationship Managers with servicing requests, account questions, and onboarding needs. * Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation * Assists in gathering required documentation for new loans, renewals, and extensions. * Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. * Requests documents from internal departments and ensures they are completed and routed appropriately. * Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. * Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support * Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. * Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. * Prepares new account packages for commercial and consumer clients. * Assists with compiling reports related to loan and deposit activity. * Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination * Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. * Develops working knowledge of commercial banking products and services to support client onboarding and service requests. * Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities * Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. * Supports team goals, contributes to a positive work environment, and completes special projects as assigned. * Performs all other duties as assigned. Education & Experience Requirements * High school diploma or GED required; college coursework or degree preferred. * 1-3 years of banking, financial services, or retail banking experience preferred. * Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. * Basic understanding of bank products and services; interest in learning Commercial Banking. * Proficiency with Microsoft Office and ability to learn banking systems quickly. * Strong organizational skills, attention to detail, and ability to manage multiple tasks. * Solid math skills and ability to perform standard calculations. * Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. * Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.

Requirements Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job). Ability to manage multi-line phone system. Ability to use general office equipment including computer keyboard by touch, voice mail system, copy machine, and printers A working knowledge of Microsoft Office software Ability to learn and maintain a working knowledge of Pension Pal software Effective communications skills with ability to handle difficult people or situations Ability to learn and understand company processes, procedures and standards Ability to handle multiple tasks effectively Ability to proficiently read, write and communicate clearly in English Ability to interact cordially and productively with all company employees Experience and Education Requirements: General business, accounting or finance degree preferred. Two years related work experience and accounting classes may be substituted for degree. Prior experience with Relius or similar software is a plus. Founded in 2004, Employee Fiduciary administers more than 3,400 401(k) plans nationwide. We have offices located in Mobile, AL and Saint Petersburg, FL. We charge flat, fully-transparent fees for all our services that are among the lowest in the industry. Employee Fiduciary understands the importance of attracting and retaining the best people. Our culture values and rewards hard work, innovative thinking and a customer-focused orientation. Our services are delivered with "best practices" in mind wherever possible to best ensure customer satisfaction. We offer competitive benefits, including medical, vacation pay and safe harbor 401(k) plan coverage. Compensation for this position will be based on experience and knowledge of required tasks.

* HIRING IMMEDIATELY!!! Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations. Visit "Whaley Careers" to find your place to grow. ********************************* Service Support Specialist - Hiring Immediately! Whaley Foodservice, LLC | One of the Southeast's Largest Commercial Kitchen Service Providers Whaley Foodservice is seeking an experienced Service Support Specialist to support daily branch operations. We are looking for the next great team member to provide customer service, service order processing, and administrative support for our technicians and management team. If you're interested in joining our team and building your career, we want to hear from you! Why Work for us? * Competitive Compensation * Comprehensive Health Coverage * 401(k) Plan with Company Match * Healthy Work & Life Balance * CFESA Certification & Ongoing Training for Your Future * Company Service Vehicle, Tools, Tablet, Cellphone, Uniforms * Take part in our Town Shares Program - Share in our company's success! What You'll Do * Provide great customer experience answering phone calls from customers * Open and close service orders for billing * Assist with customer issues and technician support on service orders * Run and submit daily/monthly reports * Ensure accurate warranty part returns * Maintain a clean, professional office environment What We're Looking For * Must be at least 18 years of age * 1-3 years customer service or administrative experience, working in a service or related industry would be a big plus! * Strong computer skills (Microsoft Word & Excel) * Excellent communication & multitasking abilities * High attention to detail and ability to work as part of a team * Completion of a satisfactory background check and drug screen is required Grow your career with a leading service company! Apply today at: ********************************* Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsible for reviewing, and underwriting applications for consumer direct & indirect, home improvement, home equity, credit card and line of credit loans. Ensures internal customers are promptly and professionally served. Assists staff with any loan account problems and answers staff questions regarding Credit Union loan policies, procedures, products and loan decisions. Communicates to frontline staff the need to obtain additional loan information and documentation required to formulate and relay credit decisions. Assist in the processing of new member accounts and loans received via indirect channels. Ensures accuracy of information needed to formulate a decision based on set criteria established within the credit union loan origination system. Analyzes data to formulate decisions outside of the automated processes capabilities. Ensures compliance with Fair Lending laws and federal regulations of consumer loans. Presents loan requests above lending limit for approval as per loan policy. (E) Essential or (N) Nonessential (E) 45% Evaluates and analyzes current financial position of members to determine the degree of risk involved in extending credit or lending money. Makes decision to approve, deny, or forward the loan request to higher levels for decision. Requests additional information if required. (E) 20% Prepares complete and accurate home equity loan documents. Explains the home equity terms and conditions as well as the options to members. Completes home equity closing process with the member. (E) 10% Assists in servicing loans by processing such items as payoffs, refinances, problem loan workout arrangements, payment extensions, collateral releases, and payment due date changes at the direction of the Collections department and Lending Support Manager. (E) 10% Ensures compliance with terms and conditions on current loans. Keeps compliant and informed of current trends and laws on lending and consumer credit. (E) 10% Reviews terms, conditions and stipulations post funding for loans ensuring the information's accuracy and integrity. (N) 5% Performs other job related duties as assigned. PERFORMANCE MEASUREMENTS Lending Support Underwriter functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, security procedures, legal, and regulatory requirements. Good business relations exist with members. Programs, products and services are properly and thoroughly explained. Staff's problems or questions are courteously and promptly resolved. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Managers are appropriately informed of area activities. Credit applications and related financial data are closely and effectively analyzed and evaluated. Decisions are communicated accurately, completely, and timely. Personal delinquency write-off numbers are in line with Credit Union objectives. EDUCATION/CERTIFICATION: Bachelor's Degree REQUIRED KNOWLEDGE: Good understanding of financial services and products provided Knowledge of Credit Union loan services, policies, and procedures Understanding of related legal and regulatory standards, and required loan documentation Knowledge of consumer and residential lending practices EXPERIENCE REQUIRED: Two years to five years of similar or related experience SKILLS/ABILITIES: Excellent interviewing, communication, and public relations skills Professional appearance and attitude Strong analytical and financial skills Ability to operate related computer applications, and other business equipment including calculators, typewriter, printer, telephone, and notary stamp PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. REPETITIVE MOTIONS: Movements frequently and regularly require using the wrists, hands, and/or fingers. FINGER DEXTERITY: Primarily using just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity is necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. WORKING CONDITIONS No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions. MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra. LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses. INTENT AND FUNCTION OF This is intended as a summary of the major duties and responsibilities as well as qualifications for this position. The is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the Credit Union. Job descriptions are not intended as and do not create employment contracts. The Credit Union maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Powered by ExactHire:187104