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  • Division Manager

    Structural 4.1company rating

    Cincinnati, OH jobs

    STRUCTURAL, A Structural Group Company, integrates technology-driven solutions with specialty contracting services to improve, protect, and enhance the existing infrastructure of owners directly, and in partnership with designers and contractors. STRUCTURAL offers a wide range of specialty repair and maintenance services and is the largest concrete repair contractor in the United States, with over 3,000 employees working from locations nationwide and in select international markets. We are currently recruiting a Division Manager to provide leadership and vision to our Ohio Valley region, based out of Ohio, which is focused on providing turnkey solutions to the heavy industrial and power generation market. As a Division Manager, you will provide operational leadership to all aspects of the division and make key decisions related to safety, profitability, business development, operations, resource management, staffing needs, growth, teamwork, and culture for the operations. Other responsibilities include but are not limited to: Understand current business and market trends to inform strategic planning, initiatives, and organizational structure to demonstrate year over year revenue growth. Manage and be accountable for overall financial performance (Profit & Loss accountability) for the division. Providing proactive leadership and direction to maintain the highest level of quality on every construction project. Manage interfaces between multiple departments (e.g. Engineering, Construction, Sales, Estimating) and support each of those departments to ensure programmatic success. Managing the financial success of the division by reviewing the financial status of all projects on a regular basis, assessing long-term profitability, and monitoring the cash flow / collection process. Negotiating contracts with clients Travel to active and prospective jobsites to provide oversight of construction implementation and support for the sales process. Preparing and reviewing budgets and evaluating historical production rates against actuals to provide guidance to project teams. Mentoring and managing project teams. Work closely with internal recruiting to hire and build the team. Providing leadership in safety, following the company's safety culture, practices, and procedures Assists project teams in reviewing and negotiating contracts, change orders, subcontractor contracts, billings, as-builts, budgets, purchases, production tracking, operational planning, development of project schedule, assignment of manpower, communication with engineers and clients, claims management, quality control as related to project schedules, plans and or specifications. Assist project teams in reviewing job progress and developing solutions to ensure that projects remain on time and within budget. Collaborates with other company leadership to formulate operational business strategies, establish goals, and implement solutions. Evaluates current market for signs of change. Prepares division for necessary changes in volume, mix of work, location of work, etc. Takes ownership of financial success of the division. Monitors and help facilitate the cash flow/collection process. Reviews of the financial status of all projects within the division on a regular basis. Works closely with the business development team. Help to evaluate upcoming opportunities and provides focus of bidding efforts. Reviews all divisional proposal prior to submittal. Identifies “Key Clients" and methods to procure their work. Promotes 24/7 Safety Culture and exhibits a Safety 24/7 attitude in all situations. Candidates who meet the following criteria will be given preferential consideration for this strategic leadership position with our Ohio Valley operations team: 10-15+ years of construction experience managing a division / business unit or managing multiple projects as a project manager with at least 10 of those years managing people Previous profit and loss responsibility Demonstrated knowledge of construction contracts, claims management and dispute resolution. Proven success managing, leading, and coaching project teams. Previous experience and proven track record working on concrete repair and/or structural strengthening projects Previous experience working with heavy industrial and/or power generation owners Previous experience negotiating contracts directly with clients and maintaining a strong company position in regard to contractual rights and protecting the company's interest, including intellectual property (IP) Proven ability to provide a vision and path to achieve long-term goals. Demonstrated commitment to safety. Possess a Bachelor's degree in Civil or Structural Engineering, Construction Management, or a related field of study Candidates who possess a Master's degree in Civil or Structural Engineering, Construction Management or a related field of study may be given preference. Approximately 30-40% travel is required with this position. Our ideal candidate is an innovative but decisive individual who can work effectively in a highly collaborative, team-based environment; has the ability to set goals and expectations and hold others accountable; can encourage and mentor others; is approachable, empathetic and outgoing; can quickly gain trust and respect; and is able to establish and maintain relationships. STRUCTURAL, A Structural Group Company, is proud of a company culture that promotes 24/7 safety and quality. We offer competitive compensation and benefits including medical and dental insurance, 401(k), paid holidays & vacation, tuition reimbursement, career development and growth opportunities, and a caring work environment.
    $73k-97k yearly est. 1d ago
  • Lender & Mortgage Operations Manager

    Stewart Enterprises 4.5company rating

    Remote

    Are you looking to help transform a company and an industry? As a Stewart employee, you'll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company. More information can be found at ************************ subscribe to the Stewart blog at ******************************** or follow Stewart on Twitter @stewarttitleco. Job Description Job Summary Provides Nationwide title services. Responsible for supporting real estate transactions by overseeing operational functions related to providing title services to customers Job Responsibilities Manages and leads teams who perform a wide range of duties related to commercial title operations, provides support to branches to clear title, and focuses on customers Partners with and acts as a liaison between groups such as Examining and Underwriting to ensure that compliance, policy adherence, production goals, and timelines are met Manages individual contributors and/or supervisors Accountable for the performance and results of a team within area of specialty Assesses departmental priorities to address resource and operational challenges Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior leaders Applies understanding of the business and how own area integrates with others to achieve departmental objectives Reviews the team's ability to achieve service, quality and timeliness of objectives Identifies and solves technical and operational problems; understands broader impact across the department Manages one or more generally related teams; adapts department plans and priorities to meet short-term service and/or operational objectives Performs all other duties as assigned by management Education Bachelor's degree in relevant field preferred Experience Typically requires 8+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Pay Range & Benefits $67,500.08 - $101,250.12 Annually The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401K with company match, employee stock purchase program, and employee discounts
    $67.5k-101.3k yearly Auto-Apply 60d+ ago
  • Title Operations Manager

    Stewart Enterprises 4.5company rating

    Remote

    At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Provides Nationwide title services. Responsible for supporting real estate transactions by overseeing operational functions related to providing title services to customers. Job Responsibilities Manages and leads teams who perform a wide range of duties related to title operations, provide support to branches to clear title, and focuses on customers Partners with and acts as a liaison between groups such as Examining and Underwriting to ensure that compliance, policy adherence, production goals, and timelines are met Manages individual contributors and/or supervisors Accountable for the performance and results of a team within area of specialty Assesses departmental priorities to address resource and operational challenges Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior leaders Applies understanding of the business and how own area integrates with others to achieve departmental objectives Reviews the team's ability to achieve service, quality and timeliness of objectives Identifies and solves technical and operational problems; understands broader impact across the department Manages one or more generally related teams; adapts department plans and priorities to meet short-term service and/or operational objectives Performs all other duties as assigned by management Education Bachelor's degree in relevant field preferred Experience Typically requires 8+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
    $65k-94k yearly est. Auto-Apply 60d+ ago
  • People Operations Manager

    Counterpart International 4.3company rating

    Remote

    Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what's ahead. That's why we built the first Agentic Insurance™ system --- where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk . As People Operations Manager, you'll play a hands-on role in building the programs and processes that help our people do their best work. You'll manage and coordinate the systems that keep our people function running smoothly, from onboarding and performance cycles to benefits and employee experience. You'll partner closely with the Head of People to translate strategy into execution, ensuring our processes are efficient, consistent, and aligned with how we work as a company. This is a great opportunity for someone who thrives in a dynamic environment, loves bringing structure to ambiguity, and takes pride in making things run seamlessly. YOU WILL: People Systems & Processes Administer and maintain our HR tools (Rippling, Lattice, Google Workspace). Manage day-to-day workflows including onboarding, offboarding, compensation updates, and data accuracy. Document and refine processes to create clarity and consistency across the employee lifecycle. Support automation and process improvements that enhance accuracy and scalability. Onboarding & Offboarding Lead end-to-end logistics for onboarding and offboarding, ensuring a seamless and organized experience. Partner with recruiting and hiring managers to implement 30/60/90-day plans for new hires. Collect feedback from new employees to identify and execute improvements to the onboarding process. Performance & Feedback Programs Coordinate performance cycles, including setup, scheduling, reminders, and tracking. Maintain and update templates, forms, and documentation to support reflection and feedback. Partner with the Head of People to roll out engagement surveys and follow-up actions. Benefits & Compliance Manage benefits enrollment, 401(k), and leave programs. Respond to employee questions with accuracy, empathy, and confidentiality. Keep HR documentation current and ensure compliance with legal requirements. Culture & Experience Plan and execute company events, offsites, and team-building moments. Manage employee milestones (birthdays, anniversaries, shoutouts) and internal recognition efforts. Coordinate wellness, swag, and culture programs that reflect our values and connect our remote team. YOU HAVE: 5+ years of experience in People Operations, HR, or similar roles within high-growth or remote-first companies. Experience managing core HR systems and tools (e.g., Rippling, Lattice, G Suite, Slack). Detail-oriented project manager who thrives on systems, documentation, and execution. Strong interpersonal and communication skills - able to work with a wide range of teammates and leaders. High integrity, discretion, and empathy - you care deeply about people and want to make work better. Bonus: Experience supporting performance management, learning and development, or engagement programs. WHO YOU'LL WORK WITH: Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Open Minded.org, in addition to reading, surfing, yoga, and enjoying the outdoors. Ali Penny Fiedler, Head of People: Ali joined Counterpart as Head of People following a 13 + year stint at Yext, most recently as VP of Recruiting Programs. Her experience is rooted in building and scaling teams with the best people. She's previously built and led teams in Sales, Client Support, Operations, Client Success and most recently designed and managed a Rotational Program. Chris Shafer, Chief of Staff: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor's degree in Biological Sciences from the University of Southern California. Macey Hallstedt, People Operations Manager: Macey leads recruiting, onboarding, benefits, compliance, and employee experience at Counterpart. With past roles at Reforge, UC Berkeley Global, and CEA Study Abroad, she brings a strong background in operations and culture-building. Macey holds a B.A. in Communications Studies from the University of Michigan and speaks fluent Spanish. She played college tennis and still enjoys coaching at her local courts. WHAT WE OFFER Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan. Health, Dental, and Vision Coverage: We care about your health and that of your loved ones. We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members. 401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement. Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay following the birth of the employee's child, and can choose to take an additional 4 unpaid weeks. Non-birthing parents will receive 8 weeks of parental leave at 100% of their regular pay. Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it. Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year. Home Office Allowance: As a new employee, you will receive a $300 allowance to set up your home office with the necessary equipment and accessories. Wellness stipend: $100 per month to spend toward an item or service that supports your wellness (i.e. massage or gym membership, meditation app subscription, etc.) Book stipend: To support your intellectual development, we offer a book stipend that allows you to purchase books, e-books, or educational materials relevant to your role or professional interests. Professional Development Reimbursement: We provide up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise. No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones. Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year. This allows you to amplify your charitable efforts and support causes close to your heart. COUNTERPART'S VALUES Conjoin Expectations - it is the cornerstone of autonomy. Ensure you are aware of what is expected of you and clearly articulate what you expect of others. Speak Boldly & Honestly - the only failure is not learning from mistakes. Don't cheat yourself and your colleagues of the feedback needed when expectations aren't being met. Be Entrepreneurial - control your own destiny. Embrace action over perfection while navigating any obstacles that stand in the way of your ultimate goal. Practice Omotenashi (“selfless hospitality”) - trust will follow. Consider every interaction with internal and external partners an opportunity to develop trust by going above and beyond what is expected. Hold Nothing As Sacred - create routines but modify them routinely. Take the time to reflect on where the business is today, where it needs to go, and what you have to change in order to get there. Prioritize Wellness - some things should never be sacrificed. We create an environment that stretches everyone to grow and improve, which is fulfilling, but is only one part of a meaningful life. Our estimated pay range for this role is $115,000 to $130,000. Base salary is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience. We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work-regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. We are an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.
    $115k-130k yearly Auto-Apply 38d ago
  • Team Operations Manager

    1-800-Pack-Rat LLC 4.2company rating

    Columbus, OH jobs

    Storage Squad was founded in 2011 in Ithaca, NY, by Cornell students who wanted to make college moving & storage easier. Over the past 10+ years, the business has grown, and in 2020 it became part of the 1-800-PACK-RAT | Zippy Shell Moving & Storage Made Simple family. Today, Storage Squad helps students at 40+ schools across 15+ states - and we're still growing! Our partner schools appreciate how we help students while reducing congestion in and around campus, and our students and families appreciate how we make move-in and move-out easier and less stressful. The SS Team Operations Manager provides inspired leadership for the operation of one of the organization's local facilities. The Team Operations Manager oversees operations-including staffing, recruiting, training, logistics coordination, shipping and receiving, and truck driving-to ensure the seamless delivery of services and materials. This role requires leadership skills, organizational skills, and the ability to make decisions in a fast-paced, hands-on environment. Essential functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. •Recruit, hire, train, and manage staff across to ensure team members are fully equipped for their roles. •Lead daily operations, including vehicle rentals, scheduling, route planning, and oversight of material deliveries and moving services. •Drive commercial vehicles when necessary to assist with transportation needs and ensure timely delivery of goods and equipment. •Manage shipping and receiving processes, including the coordination of inbound and outbound materials, inventory tracking, and warehouse organization. •Communicate regularly with Storage Squad management regarding the progress of projects, operational updates, and challenges in the field. •Professional conduct at all times, representing the company positively in all interactions with clients, university partners, and vendors. •Address client concerns, questions, and special requests with a solution-oriented and service-driven approach. •Resolve operational challenges •Maintain positive relationships with university partners, local vendors, and service providers. •Ensure all projects are completed on time, within scope, and to a high standard of quality. •Assist with physical labor and moving tasks during peak operational periods. •Perform additional responsibilities as requested. Essential duties, responsibilities and activities may change at any time, with or without notice Competencies/skills •Strong leadership skills •Effective problem-solving skills •Ability to make sound business decisions •Proficient software skills (MS Office, Word, Excel, PowerPoint, Outlook) •Effective communication skills •Ability to adapt in a fast-paced environment •Ability to use power tools and forklift safely •Possesses strong organizational and time management skills •General knowledge of DOT and OSHA requirements for a safe workplace Specialized knowledge and/or licenses •CDL A or B with exceptional driving record preferred •Must secure and renew Medical Examiner's Card by passing DOT Physical (every two years) if CDL licensed •Forklift certification Work environment Team Operations Managers work in an office environment, in a warehouse, and work truck routes. Because of the various work environments, Operations Managers may be exposed to a range of environmental settings, from controlled indoor to a variety of outdoor weather temperatures and conditions. Travel required Occasional Required education and experience •High School Diploma required. •BS or BA preferred • Minimum of two (2) years customer/client service experience • Minimum of one (1) year of store operations and/or management experience • Must have a clean driving record • Experience driving truck and forklift preferred EEO statement 1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.
    $62k-105k yearly est. Auto-Apply 60d+ ago
  • TEAM OPERATIONS MANAGER

    1-800-Pack-Rat, LLC 4.2company rating

    Columbus, OH jobs

    Storage Squad was founded in 2011 in Ithaca, NY, by Cornell students who wanted to make college moving & storage easier. Over the past 10+ years, the business has grown, and in 2020 it became part of the 1-800-PACK-RAT | Zippy Shell Moving & Storage Made Simple family. Today, Storage Squad helps students at 40+ schools across 15+ states - and we're still growing! Our partner schools appreciate how we help students while reducing congestion in and around campus, and our students and families appreciate how we make move-in and move-out easier and less stressful. The SS Team Operations Manager provides inspired leadership for the operation of one of the organization's local facilities. The Team Operations Manager oversees operations-including staffing, recruiting, training, logistics coordination, shipping and receiving, and truck driving-to ensure the seamless delivery of services and materials. This role requires leadership skills, organizational skills, and the ability to make decisions in a fast-paced, hands-on environment. Essential functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. * Recruit, hire, train, and manage staff across to ensure team members are fully equipped for their roles. * Lead daily operations, including vehicle rentals, scheduling, route planning, and oversight of material deliveries and moving services. * Drive commercial vehicles when necessary to assist with transportation needs and ensure timely delivery of goods and equipment. * Manage shipping and receiving processes, including the coordination of inbound and outbound materials, inventory tracking, and warehouse organization. * Communicate regularly with Storage Squad management regarding the progress of projects, operational updates, and challenges in the field. * Professional conduct at all times, representing the company positively in all interactions with clients, university partners, and vendors. * Address client concerns, questions, and special requests with a solution-oriented and service-driven approach. * Resolve operational challenges * Maintain positive relationships with university partners, local vendors, and service providers. * Ensure all projects are completed on time, within scope, and to a high standard of quality. * Assist with physical labor and moving tasks during peak operational periods. * Perform additional responsibilities as requested. Essential duties, responsibilities and activities may change at any time, with or without notice Competencies/skills * Strong leadership skills * Effective problem-solving skills * Ability to make sound business decisions * Proficient software skills (MS Office, Word, Excel, PowerPoint, Outlook) * Effective communication skills * Ability to adapt in a fast-paced environment * Ability to use power tools and forklift safely * Possesses strong organizational and time management skills * General knowledge of DOT and OSHA requirements for a safe workplace Specialized knowledge and/or licenses * CDL A or B with exceptional driving record preferred * Must secure and renew Medical Examiner's Card by passing DOT Physical (every two years) if CDL licensed * Forklift certification Work environment Team Operations Managers work in an office environment, in a warehouse, and work truck routes. Because of the various work environments, Operations Managers may be exposed to a range of environmental settings, from controlled indoor to a variety of outdoor weather temperatures and conditions. Travel required Occasional Required education and experience * High School Diploma required. * BS or BA preferred * Minimum of two (2) years customer/client service experience * Minimum of one (1) year of store operations and/or management experience * Must have a clean driving record * Experience driving truck and forklift preferred EEO statement 1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.
    $62k-105k yearly est. 60d+ ago
  • Operations Manager, Loan Processing

    Upstart Services 4.0company rating

    Columbus, OH jobs

    About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026). Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you! The Team: Upstart's Loan Processing team is seeking a highly skilled and motivated Operations Manager to help lead our Personal Loans Team. The Operations Manager will be responsible for overseeing the day-to-day operations of the Personal Loan department, managing team production and outcomes, and providing leadership and guidance to a team of associates and Associate Operations Managers. The ideal candidate will have a strong background in people management, operations, and a proven track record of driving results in a fast paced environment. As the Operations Manager, Loan Processing at Upstart, you will be responsible for ensuring the Personal Loans team is meeting all target KPIs, such as productivity, turnaround times and touch rates, schedule adherence, and quality. The Operations Manager will work closely with other key leaders across Upstart to help guide and implement strategies for the department. Additionally, the Operations Manager will be responsible for providing leadership, coaching, and mentorship to associates and associate managers. How you'll make an impact Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes. Help develop and implement strategies to optimize team performance and achieve department goals and targets. Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed. Collaborate with other departments, including Product and Engineering, Learning and Development, and Quality assurance to ensure seamless operations and adherence to company policies and procedures. Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management. Work closely alongside the Head of Personal Loans, Workforce Management and Finance to ensure staffing conditions are being optimized. Minimum Qualifications 2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential. Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management. Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions. Preferred Qualifications 3+ years of people leadership experience in an operations environment. 2+ years of collections and/or servicing experience. Position location This role is available in the following locations: Columbus, Ohio Time zone requirements The team operates on the East coast time zones. In-Office requirements. You will be required to work from the Columbus office 2 days per week. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range$75,900-$105,000 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $75.9k-105k yearly Auto-Apply 14d ago
  • Operations Manager, Loss Mitigation

    Upstart Services 4.0company rating

    Remote

    About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you! The Team: Upstart's Loss Mitigation team supports borrowers experiencing financial hardship by offering payment plans, deferrals, and settlements-while ensuring regulatory compliance and partner accountability. As a Loss Mitigation Operations Manager, you'll lead a team of Senior Specialists who manage loan servicing requests and hardship-related inquiries through phone and email. Your leadership will drive team performance, operational efficiency, and exceptional borrower support. You'll play a key role in balancing productivity targets, identifying workflow improvements, and ensuring a high-quality customer experience. This role is ideal for a people leader who excels at coaching teams, optimizing processes, and leading in fast-paced, evolving environments. How you'll make an impact Coach, develop, and lead a team of Loss Mitigation Specialists to consistently meet quality and productivity goals. Deliver timely, constructive feedback and conduct performance reviews, including implementing performance improvement plans when needed. Monitor daily operations to ensure efficient task allocation and workload balance across channels. Stay closely connected to frontline operations and represent team needs in cross-functional conversations. Partner with Product, Legal, Compliance, and Analytics teams to identify operational bottlenecks and drive process improvements. Analyze performance metrics to uncover root causes of issues and implement scalable solutions. Identify and communicate trends in borrower feedback to advocate for enhancements across the customer experience. Contribute to special projects that improve automation, reduce manual workloads, and enhance the borrower journey. This role offers visibility across multiple operational functions and the opportunity to shape borrower hardship strategy as we scale. Minimum Qualifications 3+ years of experience in an operations role within a Financial Institution, plus at least 2 years of managerial experience leading operations teams at a Financial Institution Proven ability to lead high-performing teams in a fast-paced, metrics-driven environment Experience managing operational KPIs such as productivity, quality assurance, and service levels Strong analytical skills with experience using data to drive decisions and optimize performance Proficiency in coaching, mentoring, and delivering structured feedback to support team development Experience in project or process improvement initiatives, with comfort navigating both operational and technical solutions Excellent cross-functional communication skills with the ability to influence and align stakeholders Demonstrated ownership mindset and ability to manage complex problems independently Preferred Qualifications Experience in Collections, Loss Mitigation or an Operations Call Center at a Financial Institution Familiarity with tools such as Salesforce, LiveVox, NICE WFM, Google Workspace, or similar platforms Background in auto lending or loan servicing, including knowledge of FDCPA, CFPB, or other relevant regulations Experience leading initiatives related to automation or digital servicing tools Bachelor's degree or equivalent experience Knowledge of high-risk portfolio management, including settlement negotiations and hardship programs Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East coast time zones. Schedule coverage between 8am-6pm EST. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices #LI-REMOTE #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range$75,900-$105,000 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $75.9k-105k yearly Auto-Apply 29d ago
  • Operations Manager

    Aptim 4.6company rating

    Findlay, OH jobs

    LFG Specialties is looking for a Operations Manager to oversee the timely and safe execution of work to meet production schedule goals, while implementing and administering stringent quality control measures to satisfy or exceed client expectations. The ideal candidate has a strong mechanical/electrical background with some design experience. Likely candidate started as a fabricator, electrician/technician, or designer and progressed through their career to a management position. Mechanical aptitude includes custom fabrication of structural, piping, and tanks within a modular assembly; understands welding practices and can oversee welding tests for mild carbon steel and stainless steel. Electrical aptitude includes working knowledge of power and control systems, programable logic controllers, conduit layout, and testing of process equipment and instrumentation. Managerial skills include leading, empowering, and motivating a group of 25-30 skilled trades to meet schedule without sacrificing quality. Key Responsibilities/Accountabilities: The successful candidate will perform a wide variety of operations management tasks including: Management of the business line, including engineering, service, aftermarket parts, and fabrication Schedule an efficient workflow through design and fabrication Ensure the final products exceed APTIM and Client quality standards Demonstrate leadership in implementing APTIM Health and Safety procedures and policies Drive continuous improvement in safety, quality, delivery, cost savings, and employee morale. Teach, cultivate, and promote teamwork and problem solving in a positive, proactive work environment Contribute to the business line Operating and Capital budget process Oversee conflict resolution, both internal and external facing Maintain the resources necessary to perform the job, including: Adequate and sufficiently trained people Adequate and appropriate materials and supplies Equipment that is maintained in a safe and proper working condition Other duties as assigned Basic Qualifications: BS degree in Industrial Engineering plus 10 years of sufficient and relevant experience. Experience managing a multi-faceted production facility that includes laborers, millwrights, painters, welders, and electricians. Experience with LEAN and/or Six Sigma techniques is preferred. Proficient with scheduling with MS Project or other Familiar with MS Office products (Word, Excel, Outlook) Occasional extended shifts as necessary to meet production requirements Excellent communication skills ABOUT APTIM APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $130,000 to $150,000 per year. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. Life insurance Short-term and long-term disability insurance Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 2025 401(k) Plan Features (makeityoursource.com) APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-ONSITE #LI-CP1
    $130k-150k yearly 5d ago
  • Operations Manager

    Aptim 4.6company rating

    Findlay, OH jobs

    LFG Specialties is looking for a Operations Manager to oversee the timely and safe execution of work to meet production schedule goals, while implementing and administering stringent quality control measures to satisfy or exceed client expectations. The ideal candidate has a strong mechanical/electrical background with some design experience. Likely candidate started as a fabricator, electrician/technician, or designer and progressed through their career to a management position. Mechanical aptitude includes custom fabrication of structural, piping, and tanks within a modular assembly; understands welding practices and can oversee welding tests for mild carbon steel and stainless steel. Electrical aptitude includes working knowledge of power and control systems, programable logic controllers, conduit layout, and testing of process equipment and instrumentation. Managerial skills include leading, empowering, and motivating a group of 25-30 skilled trades to meet schedule without sacrificing quality. **Key Responsibilities/Accountabilities:** The successful candidate will perform a wide variety of operations management tasks including: + Management of the business line, including engineering, service, aftermarket parts, and fabrication + Schedule an efficient workflow through design and fabrication + Ensure the final products exceed APTIM and Client quality standards + Demonstrate leadership in implementing APTIM Health and Safety procedures and policies + Drive continuous improvement in safety, quality, delivery, cost savings, and employee morale. + Teach, cultivate, and promote teamwork and problem solving in a positive, proactive work environment + Contribute to the business line Operating and Capital budget process + Oversee conflict resolution, both internal and external facing + Maintain the resources necessary to perform the job, including: + Adequate and sufficiently trained people + Adequate and appropriate materials and supplies + Equipment that is maintained in a safe and proper working condition + Other duties as assigned **Basic Qualifications:** + BS degree in Industrial Engineering plus 10 years of sufficient and relevant experience. + Experience managing a multi-faceted production facility that includes laborers, millwrights, painters, welders, and electricians. + Experience with LEAN and/or Six Sigma techniques is preferred. + Proficient with scheduling with MS Project or other + Familiar with MS Office products (Word, Excel, Outlook) + Occasional extended shifts as necessary to meet production requirements + Excellent communication skills **ABOUT APTIM** APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: + Work that is worthy of your time and talent + Respect and flexibility to live a full life at work and at home + Dogged determination to deliver for our clients and communities + A voice in making our company better + Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $130,000 to $150,000 per year. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. **Employee Benefits** APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace *********************************** . + Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. + Life insurance + Short-term and long-term disability insurance + Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) + 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: + APTIM 2025 401(k) Plan Features (makeityoursource.com) (***********************************getattachment/eaa3a0a0-e46b-447b-b8b7-18f2fbf26eae/APTIM-401k-Plan-Features.pdf) + APTIM - Helpful Documents **Watch our video:** **About APTIM - In Pursuit of Better** \#LI-ONSITE \#LI-CP1 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may make their request known by e-mailing ********************************** or calling ************ for assistance. EOE/Vets/Disability
    $130k-150k yearly 42d ago
  • Operations Manager

    Aptim 4.6company rating

    Findlay, OH jobs

    LFG Specialties is looking for a Operations Manager to oversee the timely and safe execution of work to meet production schedule goals, while implementing and administering stringent quality control measures to satisfy or exceed client expectations. The ideal candidate has a strong mechanical/electrical background with some design experience. Likely candidate started as a fabricator, electrician/technician, or designer and progressed through their career to a management position. Mechanical aptitude includes custom fabrication of structural, piping, and tanks within a modular assembly; understands welding practices and can oversee welding tests for mild carbon steel and stainless steel. Electrical aptitude includes working knowledge of power and control systems, programable logic controllers, conduit layout, and testing of process equipment and instrumentation. Managerial skills include leading, empowering, and motivating a group of 25-30 skilled trades to meet schedule without sacrificing quality. Key Responsibilities/Accountabilities: The successful candidate will perform a wide variety of operations management tasks including: * Management of the business line, including engineering, service, aftermarket parts, and fabrication * Schedule an efficient workflow through design and fabrication * Ensure the final products exceed APTIM and Client quality standards * Demonstrate leadership in implementing APTIM Health and Safety procedures and policies * Drive continuous improvement in safety, quality, delivery, cost savings, and employee morale. * Teach, cultivate, and promote teamwork and problem solving in a positive, proactive work environment * Contribute to the business line Operating and Capital budget process * Oversee conflict resolution, both internal and external facing * Maintain the resources necessary to perform the job, including: * Adequate and sufficiently trained people * Adequate and appropriate materials and supplies * Equipment that is maintained in a safe and proper working condition * Other duties as assigned Basic Qualifications: * BS degree in Industrial Engineering plus 10 years of sufficient and relevant experience. * Experience managing a multi-faceted production facility that includes laborers, millwrights, painters, welders, and electricians. * Experience with LEAN and/or Six Sigma techniques is preferred. * Proficient with scheduling with MS Project or other * Familiar with MS Office products (Word, Excel, Outlook) * Occasional extended shifts as necessary to meet production requirements * Excellent communication skills ABOUT APTIM APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: * Work that is worthy of your time and talent * Respect and flexibility to live a full life at work and at home * Dogged determination to deliver for our clients and communities * A voice in making our company better * Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $130,000 to $150,000 per year. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ * Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. * Life insurance * Short-term and long-term disability insurance * Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) * 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: * APTIM 2025 401(k) Plan Features (makeityoursource.com) * APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-ONSITE #LI-CP1
    $130k-150k yearly 42d ago
  • Production Unit Manager

    Walter 4.6company rating

    Cleveland, OH jobs

    Walter USA in Cleveland, OH is looking for a Production Unit Manager Walter USA, LLC is a leader in offering an ever-expanding product line of high-end quality end mills and other cutting tools such as new countersinks, drills, thread mills and other high performance specialty tools. We are a growing producer of cutting tools used in metalworking for end mills and drills. What will I be doing? • Continually improve safety record by addressing both physical safety issues & employee safety behaviors • Responsible to ensure that operations are performed in accordance with Walter Code of Conduct and legal standards • Implement manufacturing strategies and action plans to ensure that the facility supports Walter strategic initiatives • Ensure that the manufacturing processes are in line with Walter group standards and directives • Secure and implement plans to achieve supply goals such as: production volumes, cost productivity, personnel productivity, lead-times, rejections, quality and continuous improvements. • Initiate plans and processes which minimize manufacturing costs through effective utilization of manpower, equipment, facilities, materials, and capital • Manage spending against budget and in relation to changes in production volume • Plan and develop strategic supply capabilities in terms of facilities, equipment, and staffing • Develop and maintain a highly motivated team with good flexibility • Ensure that the leaders and managers act in accordance with the Walter Leadership Model Your Profile • Relevant University Degree in Manufacturing, Mechanical Engineering, Production or Industrial Engineering and/or equivalent combination of education and experience • Minimum 5 years of experience in senior operations management in any leading cutting tools, automobile or light engineering Industry in the field of manufacturing in a multinational environment • Preferably can show a background with a clear Lean Manufacturing profile, including experience setting up and maintaining lean processes, follow up of issues, customer support and with experience from a global environment and matrix organization • Strong knowledge and experience in industry and application • High level of business acumen, business relations and project management • Being able to work organized and independently • Ability to speak and write English is a must • Excellent communication and negotiation skills • Ability to promote teams in advancing processes in production, talent to build a climate that supports excellent performance • Experienced in leading people in new directions and challenging environments • Knowledge in leading and implementing change projects that have important impact on work and organization Walter USA, LLC. offers a highly competitive performance-based compensation program and generous benefit package that includes life, health, and dental insurance, paid vacation and holidays, and a 401(k) retirement savings plan. Salary range $140,000 to $160,000. How to Apply For immediate consideration, please visit ******************** and apply to the Production Unit Manager position, Job Req. ID# R0086417.
    $140k-160k yearly Auto-Apply 16d ago
  • Operations Manager

    America's Swimming Pool Co.-Wesley Chapel 3.6company rating

    Wesley Chapel, FL jobs

    Job DescriptionBenefits: Signing bonus Training & development Company car ASP Americas Swimming Pool Company is Americas premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect. Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. We continue to grow and are seeking a solution-oriented and customer-focused General Manager to join our team. This position is responsible to provide excellent customer service, the ability to implement company marketing strategies, perform data entry and financial reporting, manage maintenance, service and renovation departments and communicate effectively with the business owner. The ideal person for this position will enjoy a blend of indoor and outdoor work, both remotely and in the field. They will be a self-starter who has the ability to work independently with minimal oversight and guidance. They will handle all matters with customers and staff with integrity and embrace the concept and requirements of delivering "resort-quality service". Responsibilities: Success in this position will be determined by the following measurable results: Developing, executing and monitoring the company marketing plan and budget. P&L and goal planning. Handling customer relationship management with superior communication and setting realistic expectations Execute all elements of day to day financials (receivable, payables, pricing, etc.) Management of service technician and maintenance staff with daily oversight of PoolBrain software program and weekly meetings. Continual focus on employee retention and recruiting with an emphasis on continuing education by using the online training site. Communicating to the owner daily/weekly any issues encountered and recommend possible solutions to those issues. We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values): Acting with Integrity; Superior Knowledge; Passion for the Company; Customer Focus; Accountability and Discipline; Respecting Others; Excellence in ALL we do; and Safety First at all Times. Requirements: Requirements for this position are that you have: (1) at least 1 year of management and/or accounting experience; swimming pool industry-related experiences preferred. (2) familiarity with a service related or construction type business and an understanding of service call processes and daily branch or office procedures. (3) sales and multitasking skills (4) a valid driver's license with a clean driving record; and (5) the ability to lift up to 100 lbs. No other specific experience is required as we will teach you the ASP methods designed to give our customers a great looking pool and to maximize your earning potential; however, a college degree and Certified Pool Operator License is preferred. Bonus Potential: This position has the potential of earning an annual bonus by the company when specific gross revenue goals are met for the year. Benefits: Potential signing bonus based on qualifications. You will receive paid vacation time following a qualifying period. Next Steps: If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process. Flexible work from home options available.
    $41k-74k yearly est. 23d ago
  • People Operations Manager

    Front 4.2company rating

    San Francisco, CA jobs

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. We're looking for a People Operations Manager to join Front's People team and strengthen the backbone of our employee experience. You'll own key People Ops programs - from onboarding to offboarding, leaves, compliance, HR systems, and benefits - while driving process improvements that help Front scale efficiently and thoughtfully. This is a hands-on role for someone who thrives on operational excellence, values people-first experiences, and enjoys collaborating across teams to make things work better. What will you be doing? Own the US Benefits & Compliance Program: Serve as the in-house expert for all US benefits and leave of absence (LOA) programs. This includes managing open enrollment, vendor relationships, and acting as the escalation point for complex cases. You will also own our compliance reporting, including EEOC, Form 5500s, and state-specific leave filings. Lead Strategic People Operations Projects: Take full ownership of key FY27 initiatives from start to finish. You'll lead projects like our onboarding revamp, implement new L&D programs, and drive process optimization across the employee lifecycle. Manage & Optimize our HR Tech Stack: Serve as a subject matter expert for our People technology, including our HRIS (BambooHR) and platforms like Lattice, Sana, and Sparrow. You'll ensure data integrity, build reports, and continuously optimize workflows. Be the SF-Office Partner: Act as the trusted, on-site People Ops point of contact for employees and managers in our SF HQ, providing policy guidance, resolving issues, and fostering a strong in-office connection. Drive Lifecycle Operations: Manage and improve our core People processes-including onboarding, off-boarding, and internal mobility-to ensure every step is seamless, compliant, and human-first. Partner Across Teams: Collaborate closely with Payroll, Finance, IT, and Talent Acquisition to ensure accurate data flow and smooth handoffs for all employee changes. What skills and experience do you need? 6+ years of experience in People Operations or as an HR Generalist, ideally in a fast-paced Global SaaS or scaling tech company. Demonstrated expertise in US benefits and state-specific leave laws (e.g., CA, NY, CO). Must have hands-on experience managing open enrollment and complex LOA cases. Proven experience managing compliance filings, including EEOC, 5500s, and various state reports. A track record of personally leading and delivering projects with autonomy. You can provide specific examples of process improvements, system implementations, or program rollouts you owned from start to finish. Strong HR tech-stack proficiency. Experience as an admin for an HRIS (BambooHR, Workday, etc.) is required. Familiarity with Lattice (performance/engagement) and Sparrow (leave management) is a significant plus. Excellent stakeholder management skills and the ability to build trust with everyone from new hires to executives. A "roll-up-your-sleeves" mindset, comfortable with both high-level strategy and hands-on execution. Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. What we offer Competitive salary Equity (we are post-series D & backed by some of the best VCs in the US) Private health insurance, including plan options at no cost to employees Paid parental leave Flexible time off policy Flexibility to work from home Monday and Friday (unless posted as a full-remote role) Mental health support with Workplace Options Family planning support with Maven $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities Wellness Days - Fronteers get an additional day off on months with no holidays Winter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
    $62k-93k yearly est. Auto-Apply 58d ago
  • Content Operations Manager

    B2B Marketing Archives 3.8company rating

    Seattle, WA jobs

    We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know. We're looking for a Content Operations Manager to lead content logistics and execution for a large-scale, enterprise-level conference. You'll serve as the operational hub of a complex, high-visibility content program, ensuring that every presentation, speaker and asset moves seamlessly from intake to stage delivery. This role blends project management, content strategy, event production and marketing operations. The ideal candidate is detail-oriented, highly organized and thrives in fast-moving environments with multiple stakeholders and deliverables. What You'll Do Content and Workflow Management Configure, manage and optimize CMS workflows for content and speaker submissions, approvals, revisions and asset delivery. Maintain accurate and up-to-date records and file versions for all sessions, speakers and deliverables. Process change requests, manage version control and ensure final approved assets reach production and AV teams. Track progress against workback schedules and coordinate review cycles with content strategists, creatives and clients. Proactively intervene to resolve content bottlenecks. Speaker and Stakeholder Coordination Manage Speaker Resource Center and ensure timely delivery of templates, briefings and support materials. Coordinate speaker rehearsals, content readiness checkpoints and cue alignment with production teams. Support communication plans for speakers, moderators and internal stakeholders. Serve as a key liaison among content, creative, event production and client teams. Quality Assurance and Production Readiness Review decks and scripts for brand consistency, accuracy and accessibility. Ensure final materials meet standards and are prepared for AV handoff. Collaborate with creative and production partners to polish and package content for delivery. Program and Reporting Operations Lead recurring meetings, document outcomes and distribute follow-ups. Maintain and report on project status, risks and dependencies. Document and refine content management processes and best practices. Onsite Event Support Support live program execution, including backstage flow, cue management and content troubleshooting. Develop and manage speaker rehearsal schedule (run of show) and related tech support. Manage real-time version control and communicate updates to AV and show callers. Attend rehearsals, technical checks and production meetings. Attend additional on-site visits pre-conference as needed. Additional Responsibilities May provide additional departmental or agency support based on needs and available bandwidth. What You'll Bring 5-7+ years of experience in content operations, event production or marketing operations, preferably in an agency or enterprise environment. Expertise with Airtable or similar CMS/project management systems. Demonstrated ability to manage multiple complex workflows and stakeholder groups. Exceptional organizational and communication skills, with high attention to detail. Experience supporting large-scale B2B events or conferences preferred. Experience with Cvent preferred. Experience using AI tools to drive efficiencies preferred. Ability to travel for onsite support (approximately 2-3 times per year). Compensation & Benefits: We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role: Starting Salary: $71,500 - $81,035 a year Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity. Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role. Total Rewards Package: 🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more. 💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services. 🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year. 🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams. 🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift. 👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more. 📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally. 🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here! #LI-Hybrid
    $71.5k-81k yearly Auto-Apply 13d ago
  • Operations Manager - Miami HQ (Hybrid)

    Greenhouse Agency 3.7company rating

    Miami, FL jobs

    🌿 Operations Manager - Hybrid / Miami HQ (3 days in office) At Green House, the Operations Manager is essential to keeping our agency running smoothly. You'll oversee day‑to‑day office operations, manage vendor and tool relationships, and ensure our internal systems support the needs of creative, account, and field teams. From vendor contracts and license audits to operational budgets and process optimization, you'll work behind the scenes to help our entire agency deliver exceptional work, efficiently and reliably. What You'll Do Manage daily office operations - shared spaces, equipment, administrative workflows, and general support to ensure teams can focus on their work. Own vendor and service‑provider management end-to-end: handle relationships with workspace providers, IT vendors, software/tool vendors, insurance partners, and more; manage onboarding/offboarding, negotiate renewals, and monitor service levels. Oversee systems, licenses, and internal tools - conduct user audits, govern access and utilization, manage licenses, and recommend scalable, cost‑effective solutions. Partner with Finance to manage operational budgets, monitoring vendor costs, tool spend, and office expenses; track variances and work to maintain financial alignment. Develop and maintain SOPs and operational workflows for procurement, vendor management, tool governance, and office processes - bringing structure and consistency into agency operations. Act as a cross-functional liaison - collaborate with Creative, Account, Field, Finance, HR, and other departments to ensure operational needs are met, resources are available, and communication flows smoothly. Track and report key operational metrics (vendor performance, tool utilization, cost efficiency, office/service reliability), identify bottlenecks, and recommend improvements to increase operational performance. Support special projects and strategic initiatives - such as system rollouts, vendor transitions, cost‑savings efforts, compliance updates, internal audits, and process improvements. Proactively anticipate needs and risks, communicate upcoming operational requirements to leadership, and present options and recommendations before issues arise. Maintain flexibility: adapt to changing priorities, manage multiple operational workflows simultaneously, and support a dynamic, evolving agency environment. What We're Looking For 5-7+ years of experience in operations management or agency operations, ideally with exposure to financial oversight, vendor management, or budget control. Strong financial literacy - ability to manage budgets, perform cost‑benefit analyses, and make operational decisions aligned with company financial goals. Excellent organizational, analytical, and problem-solving skills. Comfortable using data to guide decisions and optimize processes. Outstanding communication and interpersonal skills - capable of building relationships, negotiating with vendors, and coordinating across departments. Comfortable working in a fast-paced, evolving environment - ability to bring structure and clarity to ambiguity and shifting priorities. Proactive and autonomous mindset: anticipates needs, recommends improvements, communicates status without prompting, and drives execution. Salary $60,000 - $75,000 (commensurate with experience) + 10% bonus opportunity Perks & Benefits Location: Miami, FL (Hybrid: 3 days per week in office) Schedule: Regular business hours, M-F Unlimited Paid Time Off - balance high performance with rest and recharge Comprehensive Health, Dental & Vision - plus wellness perks Professional Growth - exposure to client strategy, financial leadership, and agency operations Creative Culture - a collaborative, diverse, and people-first environment ✨Why Join Green House?✨ At Green House, we thrive on innovation and collaboration, bringing our core values to every project: DARING: We push boundaries, embrace challenges, and build creative confidence. ROOTED: We deliver tangible results with authenticity and attention to detail. INNOVATIVE: We constantly explore, question, and evolve to grow personally and professionally. AGILE: We adapt to the ever-changing needs of our business, clients, and trends. Green House is strongly committed to creating a diverse, equitable, and inclusive workplace environment. We're an equal opportunity employer-we'll consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    $60k-75k yearly Auto-Apply 15d ago
  • Content Operations Manager

    B2B Marketing Archives 3.8company rating

    Chicago, IL jobs

    We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know. We're looking for a Content Operations Manager to lead content logistics and execution for a large-scale, enterprise-level conference. You'll serve as the operational hub of a complex, high-visibility content program, ensuring that every presentation, speaker and asset moves seamlessly from intake to stage delivery. This role blends project management, content strategy, event production and marketing operations. The ideal candidate is detail-oriented, highly organized and thrives in fast-moving environments with multiple stakeholders and deliverables. What You'll Do Content and Workflow Management Configure, manage and optimize CMS workflows for content and speaker submissions, approvals, revisions and asset delivery. Maintain accurate and up-to-date records and file versions for all sessions, speakers and deliverables. Process change requests, manage version control and ensure final approved assets reach production and AV teams. Track progress against workback schedules and coordinate review cycles with content strategists, creatives and clients. Proactively intervene to resolve content bottlenecks. Speaker and Stakeholder Coordination Manage Speaker Resource Center and ensure timely delivery of templates, briefings and support materials. Coordinate speaker rehearsals, content readiness checkpoints and cue alignment with production teams. Support communication plans for speakers, moderators and internal stakeholders. Serve as a key liaison among content, creative, event production and client teams. Quality Assurance and Production Readiness Review decks and scripts for brand consistency, accuracy and accessibility. Ensure final materials meet standards and are prepared for AV handoff. Collaborate with creative and production partners to polish and package content for delivery. Program and Reporting Operations Lead recurring meetings, document outcomes and distribute follow-ups. Maintain and report on project status, risks and dependencies. Document and refine content management processes and best practices. Onsite Event Support Support live program execution, including backstage flow, cue management and content troubleshooting. Develop and manage speaker rehearsal schedule (run of show) and related tech support. Manage real-time version control and communicate updates to AV and show callers. Attend rehearsals, technical checks and production meetings. Attend additional on-site visits pre-conference as needed. Additional Responsibilities May provide additional departmental or agency support based on needs and available bandwidth. What You'll Bring 5-7+ years of experience in content operations, event production or marketing operations, preferably in an agency or enterprise environment. Expertise with Airtable or similar CMS/project management systems. Demonstrated ability to manage multiple complex workflows and stakeholder groups. Exceptional organizational and communication skills, with high attention to detail. Experience supporting large-scale B2B events or conferences preferred. Experience with Cvent preferred. Experience using AI tools to drive efficiencies preferred. Ability to travel for onsite support (approximately 2-3 times per year). Compensation & Benefits: We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role: Starting Salary: $65,000 - $73,625 a year Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity. Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role. Total Rewards Package: 🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more. 💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services. 🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year. 🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams. 🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift. 👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more. 📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally. 🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here! #LI-Hybrid
    $65k-73.6k yearly Auto-Apply 13d ago
  • Paralegal & Legal Operations Manager

    The Austin Company 4.3company rating

    Lyndhurst, OH jobs

    Are you ready to embark on an extraordinary career journey? Look no further than The Austin Company, where greatness is not just a goal, but a way of life. As a leading design, engineering, and construction firm with a rich legacy dating back to 1878, Austin offers unparalleled opportunities for growth, innovation, and professional development. Join our dynamic team and be part of a company that is at the forefront of shaping the future of industries worldwide. With a commitment to excellence, a collaborative work environment, and a passion for delivering exceptional results, Austin empowers its employees to reach their full potential and make a lasting impact. Discover the limitless possibilities that await you at ***************** and embark on a rewarding career journey with Austin. Paralegal & Legal Operations Manager will have traditional paralegal responsibilities with legal operations management to ensure the efficiency and effectiveness of our LRC Department. They will implement and manage Enterprise Legal Management (ELM) and Contract Lifecycle Management (CLM) systems, create LRC policies, processes, and procedures, coordinate LRC matter intake, triage workload, manage projects and coordinate internal and external LRC resources. Austin's Paralegal & Legal Operations Manager will also manage e-discovery, conduct limited-scope legal research and preliminary matter inquiry or investigation, perform routine contract review and other day-to-day LRC tasks inherent in LRC operations supporting the architecture, engineering, and construction (A/E/C) industries. * 7+ years of experience as a paralegal, legal operations professional, legal assistant with substantive legal or legal operations background, or similar role. * Associates degree required. * Experience with legal technology platforms, workflow management, and process improvement initiatives. * Excellent organizational, communication, and project-management skills. * Ability to work independently and collaboratively in a fast-paced environment. * Paralegal certification preferred. * Understanding of A/E/C industry operations, regulation, and risk is preferred.
    $59k-94k yearly est. 43d ago
  • Operations Manager

    I Am Boundless 4.4company rating

    Dayton, OH jobs

    The Operations Manager provides direction and leadership in the operations of the central region's behavioral health residential services. This position will ensure the provision of high-quality services that are delivered in a fiscally responsible manner in accordance with the company's mission, vision, and values. Working with clinical staff, parents/guardians, and stakeholders, the Operations Manager facilitates access to care, program management, scheduling, staff supervision, and addresses barriers. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Develop departmental goals in cooperation with the Director, Administrator, and members of the Leadership Team that are consistent with company financial, clinical, and strategic initiatives. • Prepare and adhere to annual budgets for assigned programs while maintaining fiscal oversight on an ongoing and consistent basis. Assures budget goals are attained or communicates to the Administrator the reason for a modification. • Provide supervision to Residential Managers and other program staff, including ensuring requirements are being met, developing goals and supporting staff to meet those, conducting annual performance evaluations, and providing any disciplinary action as needed. • Process referrals to accept new clients into services and ensure appropriate intake process and assignment/scheduling of ongoing treatment staff. • Create, maintain, and report on key performance indicators specific to quality assurance and outcomes in accordance with company financial and strategic initiatives related to respite services. • Work closely with the Behavior Analysts/Behavior Specialists for the assigned cases to ensure employees are meeting expectations related to clinical treatment. • Ensure that everyday activities run seamlessly through the development and implementation of policies, procedures, and systems. • Keep abreast of local, state, and federal requirements around licensing and service provision. Ensures compliance with all company policies, contract requirements and external state/federal regulations for all center-based behavioral health services. • Ensure programs and employees are prepared for internal and external surveys, audits, and certification/licensing reviews. • Facilitate coordination across all locations/areas of the business to maintain quality and consistency in service delivery. • Maintain effective communication and a positive employee relation climate that encourages the sharing of information and the provision of feedback. • Ensure adequate infrastructure and allocation of resources to effectively support the day-to-day operations of the program. Acts as a liaison for consistent communication and follow-up with all locations/areas of business/partner organizations. • Participate in recruiting, interviewing, hiring, and retention of program staff. • Maintain positive partnerships and effective communication with all stakeholders; engage in problem-solving to increase customer satisfaction as needed • Work in coordination with the leadership to develop and implement innovative programming. • Assist program staff in fostering a positive and collaborative team using the agency's 30 Fundamentals as a guideline. • Responsible for reading and following the employee handbook and all Boundless policies and procedures. • Responsible for completing and following all training assigned. • May occasionally transport clients in Boundless vehicle. • May perform delegated nursing tasks and/or procedures. • All other assigned duties. Competencies: • Personnel Management. • Focus on Needs of Individuals Served. • Ethical Conduct. • Flexibility. • Personal Effectiveness/Credibility. • Composure. • Teamwork Orientation. • Detail Oriented. Skills, Knowledge, & Abilities: • Positive team player and energetic professional. • Strong focus on customer service. • Strong organizational and time-management skills along with the ability to manage multiple tasks and projects. • Good judgment and creative thinking skills. • Demonstrates creativity, flexibility, and the ability to prioritize and problem-solve. • Demonstrates attention to detail and strong written communication skills in collecting and analyzing data and writing reports. • Ability to communicate appropriately under varying conditions (considers the environment, people present). • Exercises discretion in private and sensitive matters. • Ability to communicate and present self professionally. • Ability to train others. Required Education & Experience: • Must be at least 18 years of age. • High School Diploma or GED. • Five or more years of experience in education, social services, behavioral health services, residential, or other relevant operations experience. • Experience with a variety of funding sources. Preferred Qualifications: • Have an undergraduate degree in education or a human services field (e.g., health care, social services, psychology, behavioral science, social work, counseling) • Minimum of two years of supervisory and management experience in the human service or health care industry which includes responsibility for the following functions: performance management, supervision of employees, program services, and financial management. Experience with compliance and quality initiatives.Required Licensure/Certification: • Valid Ohio Driver's License with Ohio Bureau of Motor Vehicles; proof of auto insurance. • No more than 5 points on license. • Ability to obtain and maintain First Aid, CPR - adult, child and infant, delegated nursing (training will be provided, if not already certified). • Within 60 days of hire, successful completion and maintenance of the required physical crisis management training(s) and certification(s) applicable to the assigned program. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.The employee must be able to pass training to become certified to provide physical intervention as needed. Supervisory Responsibility: This position is directly responsible for the supervision of staff within the community respite programs (Palmer Donivan, Kimberly Woods MSY, Tollgate MSY, and Forest Hills. Work Environment: This job operates in a professional environment. This role may be a combination of remote work, in residential programs, and in the office. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Position Type/Expected Hours of Work: This is a full-time position, and hours of work and days have flexibility based upon the department needs, but are primarily Monday through Friday, should fall between 9:00 a.m. to 7:00 p.m. Occasional evening and weekend work may be required as job duties demand. Expectation to be on-call at all times and fill in for coverage if none can be found. Travel: Travel is regular throughout the central region during the business day; some out-of-the-area and overnight travel may be expected on occasion. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $62k-105k yearly est. Auto-Apply 29d ago
  • Operations Manager

    I Am Boundless, Inc. 4.4company rating

    Dayton, OH jobs

    The Operations Manager provides direction and leadership in the operations of the central region's behavioral health residential services. This position will ensure the provision of high-quality services that are delivered in a fiscally responsible manner in accordance with the company's mission, vision, and values. Working with clinical staff, parents/guardians, and stakeholders, the Operations Manager facilitates access to care, program management, scheduling, staff supervision, and addresses barriers. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Develop departmental goals in cooperation with the Director, Administrator, and members of the Leadership Team that are consistent with company financial, clinical, and strategic initiatives. • Prepare and adhere to annual budgets for assigned programs while maintaining fiscal oversight on an ongoing and consistent basis. Assures budget goals are attained or communicates to the Administrator the reason for a modification. • Provide supervision to Residential Managers and other program staff, including ensuring requirements are being met, developing goals and supporting staff to meet those, conducting annual performance evaluations, and providing any disciplinary action as needed. • Process referrals to accept new clients into services and ensure appropriate intake process and assignment/scheduling of ongoing treatment staff. • Create, maintain, and report on key performance indicators specific to quality assurance and outcomes in accordance with company financial and strategic initiatives related to respite services. • Work closely with the Behavior Analysts/Behavior Specialists for the assigned cases to ensure employees are meeting expectations related to clinical treatment. • Ensure that everyday activities run seamlessly through the development and implementation of policies, procedures, and systems. • Keep abreast of local, state, and federal requirements around licensing and service provision. Ensures compliance with all company policies, contract requirements and external state/federal regulations for all center-based behavioral health services. • Ensure programs and employees are prepared for internal and external surveys, audits, and certification/licensing reviews. • Facilitate coordination across all locations/areas of the business to maintain quality and consistency in service delivery. • Maintain effective communication and a positive employee relation climate that encourages the sharing of information and the provision of feedback. • Ensure adequate infrastructure and allocation of resources to effectively support the day-to-day operations of the program. Acts as a liaison for consistent communication and follow-up with all locations/areas of business/partner organizations. • Participate in recruiting, interviewing, hiring, and retention of program staff. • Maintain positive partnerships and effective communication with all stakeholders; engage in problem-solving to increase customer satisfaction as needed • Work in coordination with the leadership to develop and implement innovative programming. • Assist program staff in fostering a positive and collaborative team using the agency's 30 Fundamentals as a guideline. • Responsible for reading and following the employee handbook and all Boundless policies and procedures. • Responsible for completing and following all training assigned. • May occasionally transport clients in Boundless vehicle. • May perform delegated nursing tasks and/or procedures. • All other assigned duties. Competencies: • Personnel Management. • Focus on Needs of Individuals Served. • Ethical Conduct. • Flexibility. • Personal Effectiveness/Credibility. • Composure. • Teamwork Orientation. • Detail Oriented. Skills, Knowledge, & Abilities: • Positive team player and energetic professional. • Strong focus on customer service. • Strong organizational and time-management skills along with the ability to manage multiple tasks and projects. • Good judgment and creative thinking skills. • Demonstrates creativity, flexibility, and the ability to prioritize and problem-solve. • Demonstrates attention to detail and strong written communication skills in collecting and analyzing data and writing reports. • Ability to communicate appropriately under varying conditions (considers the environment, people present). • Exercises discretion in private and sensitive matters. • Ability to communicate and present self professionally. • Ability to train others. Required Education & Experience: • Must be at least 18 years of age. • High School Diploma or GED. • Five or more years of experience in education, social services, behavioral health services, residential, or other relevant operations experience. • Experience with a variety of funding sources. Preferred Qualifications: • Have an undergraduate degree in education or a human services field (e.g., health care, social services, psychology, behavioral science, social work, counseling) • Minimum of two years of supervisory and management experience in the human service or health care industry which includes responsibility for the following functions: performance management, supervision of employees, program services, and financial management. Experience with compliance and quality initiatives.Required Licensure/Certification: • Valid Ohio Driver's License with Ohio Bureau of Motor Vehicles; proof of auto insurance. • No more than 5 points on license. • Ability to obtain and maintain First Aid, CPR - adult, child and infant, delegated nursing (training will be provided, if not already certified). • Within 60 days of hire, successful completion and maintenance of the required physical crisis management training(s) and certification(s) applicable to the assigned program. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.The employee must be able to pass training to become certified to provide physical intervention as needed. Supervisory Responsibility: This position is directly responsible for the supervision of staff within the community respite programs (Palmer Donivan, Kimberly Woods MSY, Tollgate MSY, and Forest Hills. Work Environment: This job operates in a professional environment. This role may be a combination of remote work, in residential programs, and in the office. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Position Type/Expected Hours of Work: This is a full-time position, and hours of work and days have flexibility based upon the department needs, but are primarily Monday through Friday, should fall between 9:00 a.m. to 7:00 p.m. Occasional evening and weekend work may be required as job duties demand. Expectation to be on-call at all times and fill in for coverage if none can be found. Travel: Travel is regular throughout the central region during the business day; some out-of-the-area and overnight travel may be expected on occasion. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $62k-105k yearly est. 30d ago

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