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CDK Global jobs

- 84 jobs
  • Call Center Support Rep

    CDK Global 4.1company rating

    Remote CDK Global job

    About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company's cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations, including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more cars by creating simple and convenient experiences for customers and improving their financial and operational performance. Position Summary: Call Center Remote Work From Home: Alabama, Florida, Georgia, Indiana, Kentucky, Michigan, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Ohio, South Carolina, Tennessee, Texas, and Virginia. Appointment setting for automotive dealerships nationwide. Provide high-quality calls 100% of the time and consistently represent the automotive dealership positively and professionally. Strong verbal and written communication skills Must have a quiet place to work, free from background noise. Basic Computer skills and experience navigating multiple platforms, programs, and screens while reading, writing, and speaking with a customer on the phone Excellent benefits with exceptional bonus opportunities! What We Offer: Paid training Hourly rate plus the opportunity to earn extra in performance-based bonuses $500 Retention Bonus paid after 90 days of satisfactory performance Starting rate is dependent on previous experience (bilingual Spanish is a plus, but not a must) Flexible full-time, Day, Night, and Weekend schedules available Equipment provided Fast-paced, fun, friendly team! Pay Rate $12-14 per hour plus performance bonus CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
    $12-14 hourly Auto-Apply 60d+ ago
  • Payments Sales Engineer

    CDK Global 4.1company rating

    Remote CDK Global job

    This role is available for Remote - USA or Canada. About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company's cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Payments Sales Engineer is responsible for providing payments expertise and support to the sales team and prospective merchants. The role requires deep understanding of the embedded payment processing systems, technical problem-solving skills, and the ability to communicate and demo complex concepts to both technical and non-technical stakeholders. The Payments Sales Engineer works closely with the sales team, product, and merchants to drive successful implementation of the payment's solution. Key Responsibilities: Sales Support: Develop and maintain an in-depth understanding of the payments industry, including trends, regulations, and technologies. Act as a subject matter expert on payment products and services, providing guidance and support to sales teams. Collaborate with product development teams to ensure payment solutions meet market needs and compliance requirements. Identify, pursue, and close new business opportunities within the payments space, leveraging expertise to drive sales growth. Provide training and support to sales teams on payment products, industry trends, and competitive positioning. Engage with key stakeholders, including clients and partners, to understand their payment needs and develop tailored solutions. Stay abreast of competitive offerings and market dynamics to inform sales strategies and tactics. Customer Relationship Management: Build and maintain strong relationships with key technical stakeholders. Act as trusted advisor to clients, providing ongoing guidance and support. Work directly with stakeholders and vendors to ensure complete implementation and configuration of each merchant. Participate in industry events, conferences, and forums to enhance visibility and knowledge within the payments community. Qualifications: 3-5 years of experience in sales within the payments industry, with a proven track record of meeting or exceeding sales targets. Bachelor's degree in Business, Finance, Marketing, or related field or equivalent experience in lieu of degree Deep understanding of embedded payment processing technologies, including card-present, card-not-present. Strong knowledge of payment processing systems, gateways, API, and integration into software. Strong communication and presentation skills, with the ability to articulate complex payment concepts to diverse audiences. Excellent analytical and problem-solving skills, with the ability to translate market insights into actionable sales strategies. Proven ability to build and maintain relationships with clients, partners, and internal stakeholders. Knowledge of regulatory requirements and compliance standards relevant to the payments industry. Ability to travel as needed to meet with clients and support sales efforts. Relevant certifications (e.g., Certified Payments Professional) preferred but not required. Compensation: $100,000 base + 12% commission (US) CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
    $100k yearly Auto-Apply 14d ago
  • Technical Support Representative - Remote

    Bigcommerce 4.8company rating

    Remote job

    Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world's best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more. What You'll Do: Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day) Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand Communicate with the management team and developers to improve product functionality and resolve issues Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices Assist customers with common billing, invoice, and account issues Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization Who You Are: A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred Additional Requirements: We have a variety of schedules available and will include evenings, weekends, and holidays This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities . #LI-KE1 #LI-REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
    $32k-38k yearly est. Auto-Apply 41d ago
  • Growth Operations Manager

    The Cobalt Group 4.5company rating

    Remote job

    Who We Are Cobalt was founded on the belief that pentesting can be better. Our pentests start in as little as 24 hours and integrate with modern development cycles thanks to the powerful combination of a SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year. Our award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely. Today, over 1,000 customers use Cobalt to run pentests on demand via Pentest as a Service, AKA PtaaS, a space which Cobalt pioneered (you could even say we wrote the book on it) and continues to lead. Description We are hiring for a Marketing Operations Manager to join our RevOps team! This individual will ensure that Hubspot, Salesforce and other Marketing/GTM related applications enable the full potential of our Marketing and BDR teams. You will maintain, optimize and create scalable processes that ensure best practices in lead generation and database management. You will also conduct complex data analysis that will be used to inform strategic decisions by stakeholders from across the company. You will work closely with team managers and your operations and enablement colleagues to streamline processes and workflows and unlock insights by ensuring data integrity and building dashboards. The Growth Operations Manager is a critical member of the Revenue Operations team, responsible for driving operational excellence across Sales, Marketing, BDR, and Customer Success. This role spans Sales Ops, CS Ops, and Marketing Ops, while partnering closely with the GTM Systems Ops and GTM Analytics Manager. Reporting to the Sr. Director of Revenue Operations, the Growth Operations Manager will own the operational processes that directly impact revenue growth, capture requirements, document workflows, and translate insights into prioritized initiatives. Acting as the bridge between GTM teams, data, and systems, this person ensures alignment, clarity, and seamless execution across the GTM engine. Success in this role requires a growth-minded operator who can switch between Marketing, Sales, and CS perspectives while keeping a strong operational focus on revenue-driving initiatives. Key Responsibilities GTM Alignment & Operational Excellence Partner with Sales, Marketing, BDR, and Customer Success leaders to document, optimize, and scale GTM processes across pipeline creation, lead conversion, renewals, and expansion. Serve as the operational connector across GTM teams, ensuring initiatives are aligned, dependencies are clear, and stakeholders are considered. Identify process gaps, inefficiencies, and friction points, implementing solutions that improve operational efficiency and drive measurable revenue growth. Process Design & Requirements Gathering Capture and prioritize business requirements from GTM leaders, end-users, and system teams. Document end-to-end workflows across Sales, Marketing, CS, and Growth initiatives for clarity and consistency. Partner with GTM Systems Ops and GTM Analytics to ensure processes and systems are scalable, governed, and support business objectives. Campaign & Demand Generation Operations Support operational execution of Marketing-to-Sales handoffs, lead routing, and campaign tracking. Maintain strong feedback loops between Marketing, Sales, and CS to optimize campaign performance and pipeline quality. Partner with Marketing Ops and Analytics to ensure reporting and insights inform prioritization of growth initiatives. Strategic Planning & Cross-Functional Leadership Translate company-level growth objectives into operational plans and execution roadmaps. Act as a liaison across Marketing, Sales, CS, Product, Growth, and Strategy teams to align operational initiatives with broader business goals. Lead cross-functional planning and execution for critical growth initiatives and revenue opportunities, ensuring visibility, tracking, and continuous improvement. Growth Operations & Special Projects Manage operational components that directly influence revenue, including pricing updates, demand planning, and renewal cycle management. Structure and lead complex, cross-functional initiatives from planning through execution. Prioritize projects based on growth impact, ensuring focus on initiatives that drive measurable results. What You'll Bring 5+ years of experience in Revenue Operations, Business Operations, or GTM Ops roles within high-growth tech Deep understanding of Sales Ops, CS Ops, and Marketing Ops, including pipeline management, campaign operations, renewals, and customer lifecycle motions. Strong project management and process documentation skills, with the ability to translate data and system outputs into actionable operational initiatives. Fluent communicator capable of bridging Marketing, Sales, and CS perspectives, preventing disconnects and ensuring cross-functional alignment. Analytical, detail-oriented, and execution-focused with a bias toward measurable revenue outcomes. Experience identifying process inefficiencies, implementing scalable solutions, and leveraging automation or systems improvements to support operational scale. Pay Range Disclosure Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($125,000.00 - $135,000.00) per year + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. Cobalt (the "Company") is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.
    $125k-135k yearly Auto-Apply 7d ago
  • Data Scientist Research Intern

    Sas Institute 4.6company rating

    Remote job

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization. Now we just need you! IDeaS' Internship Program provides students with real world experiences working on high visibility projects and challenging assignments. Our program facilitates opportunities to explore their field of study and make connections. Interns are a valuable part of our team - they do a lot of important work here and occasionally have some fun. As an R&D Intern on the Research team, you will be working with a mentor from our Advanced Analytics Team on new product development. The analytics team combines members from our research, software development and testing departments in a small, fast, and adaptive team. You will help develop and deliver scientific and pragmatic solutions covering a wide range of revenue science topics including forecasting, pricing and optimization for emerging needs in the rapidly changing world. We have exciting opportunities to work with our experts in the field of applying generative AI and machine learning techniques to existing revenue management problems. Projects typically involve many opportunities for research, data exploration, solution prototyping, software development and testing. What you'll be doing... * Preparing and analyzing data; identifying opportunities and problems; designing solutions and implementing those solutions * Communicating and presenting work to various audiences to explain functionality and/or benefit * Producing required technical documentation What you'll bring to us… * Enrolled in Bachelors, Masters, or Ph.D. program in Applied Mathematics, Computer Science, Operations Research, Systems Engineering, Statistics, Data Science, Physics, Mathematics or a related quantitative field * As part of Ph.D. program, experience conducting research is preferred * Previous work in GenAI and machine learning is preferred * Interest in revenue science, general forecasting and estimation concepts * Excellent ability to identify and proactively solve problems (data modeling) * Comfortable with one or more programming languages (Java, Python or SAS) * Strong written, verbal, and interpersonal communications skills * Programming: Proficiency in Python (primary), with working knowledge of SQL and RESTful APIs * AI / Machine Learning: Familiarity with large language models (LLMs), prompt engineering, RAG, and foundational ML concepts * Data Handling: Strong SQL querying skills, experience with Pandas for data manipulation, and ability to perform basic analytical tasks Nice to Have… * Hands-on experience with LangChain, LangGraph, or similar agentic AI frameworks * Understanding of hospitality and revenue management principles * Background in time-series forecasting or demand planning * Familiarity with dashboarding and visualization tools (e.g., Streamlit, Plotly, Dash) We Support Who You Are…. As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights. Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above. Resumes may be considered in the order they are received. IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. #IDeaS #LI-Hybrid
    $41k-56k yearly est. Auto-Apply 52d ago
  • Vice President, Data Science

    Five9 4.8company rating

    Remote job

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As Vice President of Data Science, you will lead and grow our in-house data science team. This team is responsible for research, experimentation, data collection and curation, and data analysis that contributes to the performance of Five9's AI products. Tasks include evaluation of and selection of AI agent architectural frameworks, evaluation and comparison of LLM models across commercial and open source choices, model fine-tuning for dedicated tasks, prompt engineering, prompt structure and design, and composite model definitions and evaluations. The scale of Five9 provides a wealth of data that data science team has access to. The data science team is very much applied - their work directly makes its way into real products providing direct customer benefit. As lead of this team, you will take complete ownership of the technical and operational direction of the organization, including growing to team to meet increased demand for its capabilities. Key Responsibilities: Technical Direction Setting: As an expert in the leading edge of AI and data science, you will direct the team on the methodologies, practices, algorithms, experiments and processes they perform. Hands On: You are expected to also be hands on, not just a manger, and be directly responsible for some amount of the technical work in addition to directing the team. Organizational Growth: You will be tasked with growing the team, and ensuring we have the right talent to accomplish our goals. Collaborator and Spokesperson: You will act as an internal and external spokesperson for data science, and collaborate with stakeholders across the company. Internally, you will be expected to meet with product managers, executives and estaff, and be able to converse effectively with them. You will also occasionally meet with customers to understand how Five9 products, and the data science behind them, impacts the customers. You are expected to participate in industry activities, including publication of blog posts and papers, along with participation in AI conferences. Technical Expertise: 12+ years experience in data science or AI applied research, ideally at a best-in-class applied research organization. Deep Expertise in Modern AI/ML Extensive hands-on experience with LLMs, agentic architectures, retrieval-augmented systems, transformers, and composite model pipelines. Strong understanding of commercial and open-source model ecosystems (e.g., OpenAI, Anthropic, Google, Meta, Mistral), including evaluation, benchmarking, and tradeoff analysis. Model Development & Optimization Proven ability to perform fine-tuning, supervised/unsupervised training, prompt engineering, prompt optimization, and model orchestration for real-world use cases. Experience designing evaluation frameworks, experiment methodologies, and robust model comparison workflows. Data Engineering & Curation Expertise in large-scale data collection, labeling, cleaning, and curation pipelines, preferably with conversational or unstructured text data. Familiarity with tools and techniques for data quality assessment, dataset versioning, and data governance. Applied Data Science & Analytics Strong proficiency in statistical analysis, A/B experimentation, causal inference, and performance measurement. Demonstrated success turning data insights into product improvements that drive measurable business outcomes. Software Development & Systems Thinking Ability to work with engineering teams using modern software practices (Python, data platforms, cloud-native environments, APIs, ML Ops tooling). Understanding of production ML systems, deployment patterns, monitoring, and safety/guardrail design. People & Collaboration Skills: Cross-Functional Partnering Ability to collaborate effectively with product managers, engineering leaders, UX, and GTM teams to translate business needs into data science strategies. Adept at explaining complex technical concepts to executives, customers, and non-technical stakeholders. Communication & Storytelling Exceptional written and verbal communication skills, including ability to publish thought leadership (papers, blog posts) and present at conferences. Team Development & Mentorship Passion for mentoring senior and junior data scientists, fostering technical excellence, and building a culture of experimentation and rigorous thinking. Customer Empathy Experience engaging directly with customers to understand their needs, gather feedback, and translate insights into product or model improvements. Leadership & Strategic Skills: Vision Setting & Direction Ability to define the data science strategy for AI Agents and customer experience products, aligning with corporate priorities and market opportunities. Hands-On Leadership Comfortable being an active contributor-writing code, running experiments, reviewing research-while simultaneously guiding the team's overall direction. Organizational Scaling Experience hiring, scaling, and structuring high-performing data science teams across multiple geographies. Operational Excellence Ability to build processes for experimentation, model evaluation, data quality management, and continuous delivery of data science innovation into product. Executive Presence & Influence Skilled at influencing E-staff and senior leadership, defending technical decisions, shaping product strategy, and representing data science internally and externally. Ethics, Safety & Risk Awareness Deep understanding of responsible AI principles, privacy considerations, and model safety, including evaluating risks when operating at enterprise scale. Educational Requirements: Advanced degree in a quantitative or technical field, such as: Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, Statistics, Applied Mathematics, Electrical Engineering, Computational Linguistics, or a related field. Master's degree in one of the above fields with significant applied industry experience in AI/ML leadership roles. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $233,000-$512,000 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
    $144k-200k yearly est. Auto-Apply 6d ago
  • Sales Representative

    Abila 4.1company rating

    Remote or Groton, CT job

    We are seeking a Sales Representative to join our growing YM Careers team in the Groton, CT office! Annual on-target earnings: $85,000. The base pay is $19.23 per hour with an additional $45,000 annual commission ($35,000 OTC + $10,000 performance reward). YM Careers YM Careers is the industry's most trusted career center platform for associations powering nearly 3,000 niche job boards that connect more than a million employers with tens of millions of association members and website users. Associations leverage the platform to provide a valuable member service, acquire and engage new members, and increase non-dues revenue. YM Careers is part of Momentive Software, which offers an integrated set of solutions that help member-based organizations increase revenue, improve efficiency, and digitally engage members. Learn more at ymcareers.com. A Day in the Life * Develop strong client relationships in an assigned portfolio of niche career centers * Learn and understand recruitment advertising challenges within an assigned industry vertical * Drive sales in your assigned territory by hunting for new business, farming renewal business and upselling products to an existing client base * Learn and demonstrate a fundamental understanding of our services and technology platform, while being able to articulate the advantages to customers and prospects * Complete proactive outreach on hot leads that are provided every day to the sales team * Perform a high level of sales activity, with the assistance of sales technologies and automation * Sell a robust product suite of solutions designed to promote employers open roles and build their employer brand * Assist current customers with their recruitment advertising strategy, by making product recommendations that best satisfied their needs * Ensure the timely and successful delivery of our products and services * Meet or exceed daily sales and activity targets We are looking for someone who brings * 1-2 years of sales experience * Strong verbal and written communication skills * A strong sense of self-motivation and drive * Ability to multi-task and work in a high paced environment * Attention to detail with excellent organization skills * Great customer service skills and ability to build client relationships * A desire to be a superstar player on a world class team * The ability to work in the Groton, CT office #LI-JF1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
    $35k-85k yearly Auto-Apply 8d ago
  • Student Writer

    Peopleadmin 4.0company rating

    Remote or Naperville, IL job

    The student writer develops content for the North Central College website, the alumni magazine, and other publications. Collects information in person or via email and writes features, news, and student profiles. Coordinates photography. Coordinates and writes alumni class notes. Attends editorial meetings for planning. Writes social media posts. Edits and proofreads copy prior to publication. May work remotely until campus re-opens. Job Qualifications Excellent writing skills, editing experience, proofreading ability. Writing experience necessary with student publications and/or outside publications or organizations. Ability to meet deadlines and handle multiple projects. Submission of professional writing samples necessary.
    $69k-99k yearly est. 60d+ ago
  • AI Lead Software Engineer - Remote

    Bigcommerce 4.8company rating

    Remote job

    Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. We're seeking a highly accountable, and impact-driven AI Lead Engineer to play a pivotal role in shaping and executing our AI vision. As a key member of technical staff, you'll collaborate closely with senior Product and Engineering leaders to drive strategic initiatives and deliver results through cutting-edge AI technologies. In this role, you'll lead the design and implementation of multiple AI-based product solutions, enabling rapid experimentation and implementation for a variety of product use-cases across the business. Success will require exceptional written and verbal communication skills, an ability to contribute to high level designs and translate into low level designs, a strong bias for action, a focus on measurable outcomes, and a commitment to continuously improving the capabilities of the organization through mentorship, coaching and evangelization. What You'll Do Interface with team members across multiple domains, executives and stakeholders across the business to provide context, direction setting and technical guidance Collaboratively contribute to and/or author high level designs and partner with key leaders to ensure strategic alignment Serve as lead engineer for major initiatives, working across teams to develop and implement low level designs Who Are You 5+ years of coding experience in one or more server-side languages (Python, GoLang, Scala, etc) Education: Minimum Bachelor's degree in CS, EE, SW, CE, MIS. Master Preferred Strong understanding in one or more front-end frameworks / languages (React, TypeScript, JavaScript, etc) Experience building consumer-facing, agentic product solutions with LLMs and GenAI technologies Experience working with product data pipelines and familiarity with e-commerce taxonomies, schemas, is highly preferred Familiarity with modern AI infrastructure (e.g., vector databases, model orchestration tools, inference frameworks, cloud-native ML workflows) is required Hands-on technical leadership experience with cross-functional teams - engineering, product, design, data science, driving both vision and execution. Expertise with cloud platforms (AWS, GCP, or Azure), API architecture, and modern MLOps practices Solid experience with data storage solutions, both on the backend (SQL and NoSQL) and on the frontend (e.g. local storage) Familiarity with Angular, React and other similar Frontend frameworks Facilitate quick-turnaround solutions to address urgent business needs, striking the right balance between delivery speed, scalability, and reliability. Collaborate with Product & Engineering leadership to help shape the AI strategy Assess technology options to establish fit for purpose and make selections to optimize ROI for the business Build scalable solutions and systems that are secure, cost-effective and performant at a very large scale Deep understanding of and experience with RAG pipelines, MCP, AI agents, multimodal LLMs, prompt orchestration, LLM telemetry and inspection, etc. Upskill the organization by evangelizing technologies and identifying opportunities for experimentation and education **Applicants must reside in the United States to be considered a candidate** #LI-GC1 #LI-REMOTE (Pay Transparency Range: $165,000.00 - $290,000.00) The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
    $165k-290k yearly Auto-Apply 4d ago
  • Talent Acquisition Partner - Contractor

    Five9 4.8company rating

    Remote job

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Talent Acquisition Partner to join our recruiting team! We are a collaborative and driven team, motivated by our passion for growing Five9 with excellent talent and supporting our hiring managers in their hiring goals. This role will support our Sales and Professional Services, and will be a 9 month contract role. Responsibilities: Attract the best talent for open positions while building and maintaining relationships with talent for future opportunities, supporting the Product Engineering organization. Provide a stellar candidate experience with the ability to pipeline candidates for future opportunities. Meet and exceed recruiting metrics (time to fill, candidate experience, quality of hire). Source using various tools including LinkedIn Recruiter. Recommend new strategies and resources for finding and attracting talent. Build trusted relationships with hiring managers. Develop strategic job plans for their requisitions and coach them on hiring best practices. Requirements: 3+ years of recruiting experience including sourcing, preferably for growing, global technology companies 2+ years in an in-house environment, technology company preferred Experience recruiting engineering professionals required Great follow through with candidates and ability to create exceptional experiences Proven track record of finding and hiring top talent with a high close rate Professional written and verbal communication skills Relationship builder/networker extraordinaire Highly organized with the ability to prioritize and meet deadlines Service oriented approach with hiring managers, sense of ownership Bachelor's Degree or equivalent work experience #LI-JM1 Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
    $85k-113k yearly est. Auto-Apply 12d ago
  • Senior Engineer, Data & Analytics

    Anaplan 4.5company rating

    Remote job

    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Your Impact We are seeking an experienced Data & Analytics Senior Engineer to design, build, and deploy complex data models in Anaplan and manage data warehousing projects, as well as build and deploy internal applications to support our technology lifecycle, service delivery, and collaboration tools. You will integrate data from SaaS sources like Salesforce, Adobe Analytics, Workday, and Splunk into Anaplan and Google BigQuery. You will also: Maintain the highest levels of development practices, including creating technical designs, writing clean, self-sustaining code, and managing system configurations. Implement and maintain DataOps practices, including managing data infrastructure as code (IaC) with Terraform and utilizing Git for version control. Work closely with analysts and business process owners to translate business requirements into technical solutions and present analysis results. Conduct Database Performance Tuning, Load Testing, Data Migration, and design efficient ETL/ELT processes. Drive projects to synchronize efforts and achieve business goals. Your Qualifications 8+ years in data orchestration, data warehousing, and ETL/ELT development. Proficient in Python (production-level scripting, understanding existing code, Pandas DataFrames, ReST API Calls). Proficient in SQL Querying; extensive experience with Google BigQuery and the broader GCP platform. Strong knowledge of database concepts. Proven experience developing and troubleshooting ETL/ELT processes. Exposure to ETL tools (e.g., Informatica is a plus) and understanding of ETL/ELT architecture, including Modern Data Architecture (Data Lake). Experience with Git for version control and Terraform for Infrastructure as Code (IaC). Familiarity with CI/CD principles. Strong troubleshooting skills are a must for identifying and resolving complex data issues. Model-building experience in Anaplan is highly valued. Project Management Experience working in an Agile/Scrum environment using tools like JIRA. Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.
    $136k-180k yearly est. Auto-Apply 17d ago
  • Enterprise Sales Director - Northeast

    Five9 4.8company rating

    Remote or San Ramon, CA job

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Sales Director creates, identifies, and closes sales within North and Central America or a set of named accounts. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. We hire professionals who have a minimum of 10 years operating, selling, or servicing customer contact/engagement centers for Sales or Service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals. States include: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, New Jersey, Pennsylvania and Connecticut. Key Responsibilities: Create and drive revenue within a specified region or list of named accounts Generate business opportunities through professional networking and cold-calling Drive brand awareness, campaigns, and lead generation via networking, associations, etc. Meet and exceed all quarterly and annual sales quotas Own the sales cycle from lead generation to closure Develop business plan and present the business plan during quarterly review sessions Maintain account and opportunity forecasting within our internal forecasting system (SFDC) Self-generate leads from a personal connections, referral partners, and regional networking events Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience Key Qualifications: 5+ years of outside enterprise software sales experience Be able to work independently and as part of a team in a fast pace, rapid change environment Experience selling at the C-level Proven track record of sales excellence A proven sales hunter and closer Superior professional presence and business acumen Preferred Qualifications: Contact Center Software Sales in less than 1,000-seat space Knowledge of territory or accounts assigned Work Location: This role is fully remote. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $106,800-$264,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
    $106.8k-264.7k yearly Auto-Apply 60d+ ago
  • Senior Staff Security Researcher

    The Cobalt Group 4.5company rating

    Remote job

    Senior Staff Security Researcher Who We Are Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY. Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface. Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work. Description We are looking for a passionate, driven, self-starter to join our team as a Senior Security Researcher. You will help update and create new methodologies by performing research. What You'll Do Innovate Service Offerings: Create and shape cutting-edge security service offerings, complete with methodologies and checklists that redefine industry standards. Global Collaboration: Collaborate with a global network of 450+ top-tier penetration testers, sharing knowledge and pushing the boundaries of offensive security. Deep-Dive Research: Immerse yourself in security research, uncovering emerging threats, vulnerabilities, and exploits before they make headlines. Exploit Development: Build and refine proof-of-concept (PoC) exploits, developing mitigation strategies that make a real difference. Thought Leadership: Publish groundbreaking research in whitepapers, blogs, and industry conferences to solidify your expertise. Community Engagement: Engage with the security community to stay at the forefront of industry trends while exchanging insights with fellow experts. Tool Development: Develop and refine security tools, enhancing research capabilities and advancing the craft of ethical hacking. Industry Presence: Attend security conferences and participate in events like Defcon's hacking villages. You Must Have Experience: 10+ years of penetration testing or relevant experience. Red teaming and IoT experience Research Background: Prior experience in security research. Technical Proficiency: DevSecOps: Proven experience integrating security practices within DevOps workflows. CI/CD Pipelining: Hands-on experience with Development CI/CD pipelining and automation. Deployment: Demonstrated capability for deploying independent projects from conception to production. Adaptability: Multi-tasking skills and the flexibility to adjust to changing priorities on the fly. Communication: Strong written and verbal communication skills, with experience presenting or speaking at security events. Drive: No one needs to push you to excel; it's just who you are. Passion: A genuine passion for staying ahead of security trends, participating in CTFs, and engaging in ongoing research. Nice to Have Experience building service offerings. Presented research at cybersecurity conferences. Published technical papers for cybersecurity. Why You Should Join Us Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry Work directly with experienced senior leaders with ongoing mentorship opportunities Earn competitive compensation and an attractive equity plan Save for the future with a 401(k) program (US) Benefit from medical, dental, vision and life insurance (US) Leverage stipends for: Wellness Work-from-home equipment & wifi Learning & development Make the most of our flexible, generous paid time off and paid parental leave Pay Range Disclosure Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($143,000 - $214,000) per year + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. Cobalt (the "Company") is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.
    $143k-214k yearly Auto-Apply 10d ago
  • Enterprise Account Executive - TMT System Integrators

    Anaplan 4.5company rating

    Remote job

    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Anaplan is seeking a results-driven ENTERPRISE ACCOUNT EXECUTIVE TMT Systems Integrators to join our dynamic sales team. In this role, you will leverage your proven track record of selling sophisticated SaaS solutions to represent an incredibly versatile and powerful platform. We're looking for a competitor with a hunter mindset who loves to win. You will be a catalyst for our continued growth by leading digital transformation and helping industry leaders end siloed decision-making. This role reports directly to the Regional Vice President (RVP) and manages a territory consisting of both greenfield opportunities and existing Anaplan customers. This requires a unique individual who can hunt for and secure new logos while also identifying and growing opportunities within our current customer base. You will embody our core values (Innovative, Accountable, Collaborative, Transparent, Resilient, Empathetic, Authentic, Learner) as you help customers achieve their immediate goals and prepare their business for the future. Your Impact Engaging with targeted technology, media, and telecommunications organizations prospects to identify broken business processes and position Anaplan's unique ability to solve the problem Build and communicate Anaplan's business value throughout the selling engagement, navigating complex prospect environments to align stakeholders around the Anaplan solution. Conduct highly effective, consultative presentations to key C-suite level decision-makers, including CFOs, CROs, and senior leaders across Supply Chain, Finance, and HR. Develop and own opportunity management from start to finish across multiple customer targets and functions. Apply Anaplan's value-based selling methodology to manage a robust sales process and accurately forecast your business. Employ outstanding account leadership skills to identify expansion opportunities by cross-selling and up-selling within your targeted accounts. Collaborate effectively with a matrixed team of Sales Development Reps, Marketing professionals, Solution Consultants, and Customer Success partners to ensure customer success. Your Qualifications Ideally 10-15 years of direct, consultative sales experience, with a consistent track record of overachieving quota in a competitive market. Extensive experience selling complex SaaS solutions (enterprise resource planning, supply chain management and/or human capital management) into Fortune 2000 companies. Proven success selling into multiple Lines of Business (LOBs) and navigating complex, multi-threaded buying centers. A demonstrated history of career stability Experience selling to large System Integrator organizations Demonstrated understanding of the pressing business challenges faced by technology, media, and telecommunication organizations today Mastery of outcome-based sales methodologies such as Challenger selling, TAS, MEDDPICC or Miller Heiman The Ideal Candidate You are a humble, hungry and collaborative team player with a strong hunter mindset bringing grit and competitiveness while thriving in a team environment. Strong business acumen and a naturally curious, consultative approach to understanding and solving customer challenges. You embody our I ACT REAL values: you are an Innovative, Accountable, Collaborative, Transparent, Resilient, Empathetic, Authentic Learner. Base Salary Range:$139,000-$188,000 USD Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.
    $139k-188k yearly Auto-Apply 7d ago
  • Senior Infrastructure Engineer

    Bigcommerce 4.8company rating

    Remote or Austin, TX job

    Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Commerce, named a ”Best Place to Work" in Austin, a “Best and Brightest” place to work in San Francisco, and a “Best Place to Work” in Australia, is looking for a full-time Senior Infrastructure Engineer to join our team. This position can be fully remote in the continental United States, based in Austin or based in San Francisco. As a Senior Infrastructure Engineer at Commerce, you'll work as part of our Infrastructure Engineering team. Our Infrastructure Engineering team consists of a talented group of individuals who specialize not only in web operations and systems administration, but also software engineering. We're charged with designing the underlying technology stack that powers Commerce stores and building the underlying systems/tools that enable engineering teams to build and ship Commerce services. We're looking for an experienced candidate who brings a blended set of skills for software engineering and web operations to our team. In other organizations, you might have heard of this referred to as a “DevOps Engineer” or “Site Reliability Engineer”. We like to believe DevOps is an idea, a theory and a set of fundamentals about how we work and interact within our team, in engineering and for our business. Currently you'll find us predominantly working in Golang, Python, Ruby and Scala backed by Puppet for configuration management and Terraform for infrastructure management/provisioning. We operate remote-first and prioritize team over individuals, value innovative problem solving and strive for operational efficiency. What you will do: A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help glue infrastructure and software together Apply software engineering and SRE principles while leveraging infrastructure automation tools to build, maintain, monitor and operate complex infrastructure You understand scalable web architectures and cloud technologies Someone who loves to code, and you enjoy working in multiple programming languages. We primarily work with Golang, Ruby and Scala You drive issues to completion, marshaling resources in high-pressure situations Who you are: Our ideal candidate possesses some or all of the following skills: 4+ years of experience in building software for, operating, or supporting large Linux based web application environments. An excellent communicator, who works well with geographically distributed teams such as ours (we are split between Austin, San Francisco, Sydney and remote) You're obsessive compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible. You have a passion for learning when it comes to working with new technologies or languages Experience with UNIX systems administration, including solid scripting skills in Golang, Ruby, PHP or Bash Experience running Docker with some kind of orchestration system such as Nomad (we use Nomad), Kubernetes, or Amazon ECS Knowledge of configuration management systems such as Ansible, Chef, or Puppet (we use Puppet) Experience with observability and application performance monitoring (APM) tools such as ELK, Prometheus, New Relic, Sentry and Lightstep. (Pay Transparency Range: $99,000.00 - $172,000.00) #LI-GC1 #LI-REMOTE The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
    $99k-172k yearly Auto-Apply 50d ago
  • Senior FP&A Manager - Professional Services

    Anaplan 4.5company rating

    Remote job

    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Anaplan seeks a tenacious Senior FP&A Manager to join our Go-To-Market Finance Team, primarily partnering with the SVP Professional Services and his Operations team. In this role, you will be a leading thought partner for the global and regional Professional Services leadership teams. You will lead financial forecasting for Anaplan's entire services P&L, influence business decision making down to the billable hour, and drive both target setting and business case analysis for serving new markets and Anaplan products. This is an opportunity to take ownership in a private equity-owned, fast-growing SaaS cloud company. If you are ready to take the lead role and make an impact on a global services organization, this may be the job for you. Hybrid work with 2 days/week in our Miami, NYC, Minneapolis, or Northern VA offices is required. This role reports to our VP of Go-To-Market Finance, who reports to our CFO. Your Impact Develop and maintain close partnerships with business stakeholders, and become a trusted advisor in week-to-week business activities and decision-making Own the full P&L process and analysis for Go-To-Market functions, including SaaS/PS revenue, resource allocation, and operating expenses Analyze and report on financial results, including variance analysis, to identify and communicate key business drivers, risks, and opportunities Analyze key performance indicators (KPIs) and financial trends to generate actionable insights and recommendations Collaborate with key partners to identify and implement operational efficiencies. Lead monthly, quarterly, and annual sales forecasting and scenario modeling processes Partner with Operations and Accounting to enhance management reporting for more accurate and granular tracking of financial results Develop and implement scalable and repeatable business, operational, and financial processes Develop detailed, scenario-based financial models to evaluate investment priorities and alternatives Manage the Processional Services portion of our long-range planning model, including cross-functional communication of key drivers and updates Your Qualifications Bachelor's degree required; Advanced degree preferred 8+ years of FP&A or business finance experience, including experience at a global company, and experience with Professional Services organizations is preferred Strong Excel analysis skills, including driver-based models Skilled at building financial models and reports to help automate and scale, and build dashboards for seamless executive reviews Proven track record of working in a fast-paced, quickly changing environment, with private equity or banking experience is preferred Ability to draw conclusions from a variety of data sources Ability to work cross-functionally and influence appropriately Strong communication, analytical, and problem-solving skills Strong ownership mindset and proactive problem-solving approach Ability to learn Anaplan for analysis (it's not hard!) Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.
    $137k-182k yearly est. Auto-Apply 17d ago
  • Transformation & Financial Flexibility Manager

    Anaplan 4.5company rating

    Remote job

    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Our Transformation & Financial Flexibility Manager will lead the efforts across Anaplan to deliver process and systematic changes to the business, resulting in a more efficient company structure. The candidate will focus on two to three key initiatives during the year to yield structural cost improvement. The outcome will impact change in the company to move from a fixed cost approach to a cost structure that behaves largely variable and will free up budgetary capacity for funding targeted investments, transition costs, and profit improvement. The ability to influence across functions and through all levels of the organization will be essential to success. As a member of the Finance organization, this crucial hire understands the accounting standards that influence cash costs and Non-GAAP profitability measures, coupled with sound financial savvy. Your Impact Timely delivery of project results that meet or exceed agreed-upon metrics or goals Structuring of identified business challenges logically Hands-on leadership and mentoring of Project Managers on process improvement and general project management skills Key driver for change within the business units aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust, and grow with the business transformation Conducting in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies Developing presentations for senior management to facilitate discussions on project or program progress, results, and assistance needed from them Ensuring disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by the voice of the customer Quantifying impact of projects on financials, productivity, customer experience, and compliance Promoting a risk-aware culture; ensuring efficient and effective risk and compliance management practices by adhering to required standards and processes Recognizing obstacles preventing others from achieving their goals and readily intervening, finding resourceful ways to remove them Developing and maintaining relationships with senior leadership Your Qualifications Bachelor's Degree in Accounting or Finance from an accredited university; MBA preferred Background in Lean Six Sigma or related continuous improvement areas Experience in change management, partner management, and influencing people without authority Experience in engineering process re-engineering, offshoring, and outsourcing Strong oral and written communication, interpersonal, presentation, and organization skills Ability to communicate with all levels of staff, management, and senior leadership Proven ability to work in ambiguity Highly motivated to take ownership and drive initiatives with minimal direction Capacity to think strategically and innovatively FYI: This position is eligible for a hybrid work schedule requiring two days per week on-site. Candidates must reside within 50 miles of one of the following Anaplan office locations: Miami, New York City, Reston/Herndon (VA), Minneapolis, San Francisco, or San Ramon (CA). Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.
    $121k-170k yearly est. Auto-Apply 17d ago
  • Software Engineer II - Infrastructure - Remote

    Bigcommerce 4.8company rating

    Remote or Austin, TX job

    Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Commerce is searching for a Software Engineer II - Infrastructure join the DAT (Delivery Acceleration Team). We are currently a small, distributed team that engages with the entire Engineering organization by maintaining Commerce's Cloud Development Environment that enables engineers to work faster and to be less encumbered by technical burdens. What You'll Do: Maintain and improve Commerce's Cloud Development Environment Help engineers become more productive, removing environment concerns as an impediment Maintain Ruby services that orchestrate infrastructure Contribute to a new Golang CLI tool developers will use to manage their environment Work with technologies and tooling such as GCP, Nomad, Consul, Vault, Terraform, Packer, Puppet, and CircleCI to provide an effective development environment Educate engineers on tool usage and process improvements Provide support for the development environment Document technical aspects and user flows of features Work and collaborate with a distributed team across the world Assist in defining the team's roadmap Work closely with engineers to gather requirements Create and monitor statistics to observe tooling health and functionality Who You Are: 5+ years of professional experience as a Software Engineer A trusted engineer who has completed either a comprehensive software engineering boot camp, CS, CE, SW, MIS or equivalent degree, or has relevant work experience Knowledge of configuration management systems such as Puppet, Chef, or Ansible (we use Puppet) Experience with Linux systems administration, including solid scripting skills (Ruby) and Bash Experience developing/scripting in Ruby or Golang Experience working with modern infrastructure tools and technologies Comfortable exploring and engaging in unfamiliar languages, tools, and technologies Eager to work on difficult problems Able to contribute to project discovery, design, and implementation Comfortable working on several projects in concert Desire to work in a collaborative, open environment on an Agile team as a contributor and mentor Highly proactive and results-oriented with excellent critical thinking skills (Pay Transparency Range $93,000.00 - 156,000.00) #LI-GC1 #LI-REMOTE The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
    $74k-97k yearly est. Auto-Apply 60d+ ago
  • Principal Product Manager, Agentic QM

    Five9 4.8company rating

    Remote job

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but continuously learn, adapt, and recommend improvements. You'll position Five9 as the undisputed leader in intelligent quality management, delivering products that fundamentally change how organizations approach quality assurance. We're looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking and stakeholder influence. The ideal candidate brings a proven track record in AI/ML product management, demonstrated expertise in agentic AI architectures, and a passion for solving complex problems through autonomous intelligent systems. You should be equally comfortable discussing LLMs, RAG architectures, and multi-agent systems with engineers as you are presenting strategic roadmaps to executive leadership. This position is based in the US. You will lead and collaborate with a global team spanning the United States, Portugal, and India. What You'll Do Strategic Leadership Define and drive the end-to-end product vision and strategy for Five9's agentic quality management platform, aligning with company objectives and market opportunities Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility Serve as the internal and external thought leader on agentic AI applications in contact center quality management, representing Five9 at industry events and with key customers Conduct deep competitive and market analysis, identifying emerging trends in automated quality management, agentic AI, and contact center technologies Product Development & Execution Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities Design and oversee the development of autonomous AI agents that perform sophisticated quality management tasks: interaction evaluation, pattern recognition, root cause analysis, coaching recommendations, and continuous improvement Define detailed product requirements for complex agentic systems, including agent planning, tool use, decision-making logic, and learning mechanisms Drive forward deployment engagements with enterprise customers, working hands-on to optimize AI agent performance and ensure successful adoption Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed Go-to-Market & Business Impact Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated agentic QM capabilities Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage Build business cases and ROI models that demonstrate the value of agentic quality management solutions Team Development & Leadership Mentor product managers and associate product managers, elevating the team's capabilities in AI/ML and quality management Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design Foster a culture of innovation, experimentation, and continuous learning within the product organization What You Bring Required Qualifications Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus 9+ years of experience in B2B SaaS product management, with significant focus on AI/ML-powered products Deep, hands-on understanding of AI technologies and their evolution: machine learning, natural language processing, Large Language Models, and agentic AI systems Proven track record of successfully launching and scaling AI/ML products from conception through growth Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations Strong business acumen with experience in product positioning, pricing, and go-to-market strategy Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences Experience leading through influence in matrixed, global organizations with distributed teams Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations Preferred Qualifications Deep domain expertise in Automated Quality Management (AQM), contact center quality assurance, or workforce optimization technologies Hands-on experience designing and building agentic AI platforms, including autonomous agents with planning, reasoning, and learning capabilities Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization Strong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practices Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration) Knowledge of AI evaluation methodologies: quality scoring, hallucination detection, bias assessment, performance monitoring, and continuous improvement Experience with AI agent orchestration frameworks and platforms Background working in fast-paced, high-growth SaaS companies serving enterprise customers Previous experience managing products in global, distributed teams across multiple time zones Why Five9 Join Five9 at a transformative moment as we pioneer the next generation of AI-powered contact center solutions. You'll have the opportunity to work on cutting-edge agentic AI technology, shape products used by thousands of contact centers worldwide, and make a meaningful impact on how organizations deliver exceptional customer experiences. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $135,300-$398,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
    $117k-149k yearly est. Auto-Apply 12d ago
  • Anaplan Solution Architect

    Anaplan 4.5company rating

    Remote job

    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We are seeking an experienced Anaplan Solution Architect to join our Anaplan on Anaplan COE team. In this role, you will be instrumental in designing, developing, and maintaining Anaplan models that enable sophisticated planning, budgeting, and forecasting across the organization. You will collaborate with business stakeholders to translate complex requirements into scalable, efficient, and user-friendly Anaplan solutions. Your Impact Design, build, and deploy Anaplan models and dashboards in accordance with business requirements and Anaplan best practices (e.g., DISCO methodology). Partner with cross-functional teams to gather, analyze, and document business needs related to planning, forecasting, and reporting. Integrate data from various source systems (such as ERP, CRM, and data warehouses) into the Anaplan platform to ensure data accuracy and integrity. Optimize and maintain existing Anaplan models to improve performance, scalability, and usability. Create and maintain detailed documentation of model architecture, functionality, and processes for both technical and end-users. Provide training and support to end-users, promoting platform adoption and data-driven decision-making. Stay current with new Anaplan features and capabilities and make recommendations for process improvements. Your Qualifications Bachelor's degree in Finance, Accounting, Computer Science, or a related quantitative field. 3+ years of hands-on experience as an Anaplan Model Builder with at least 1 large and complex ground-up build. Anaplan Certification: Professional Certified Solution Architect (formerly Solution Architect) is required. Expert knowledge on Plannual best practices. Strong understanding of core business processes, such as FP&A, Accounting, or supply chain planning. Excellent communication skills, with the ability to effectively translate business needs into technical requirements. Experience with data integration technologies and large datasets. Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.
    $122k-162k yearly est. Auto-Apply 17d ago

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