Service Coordinator jobs at CDW - 497 jobs

Hybrid Position-Employee will home office and be expected to participate in on-site activities including observation, meetings, training, etc. We're looking for a Behavior Coordinator (BCBA) to join our team! As a Behavior Coordinator, you'll coordinate the Behavior Management Programs to include developing and implementing behavioral training, assessing individual behavior, training staff and monitoring the progress of individuals served. Who will love this job: A collaborative teammate - you love working with others and know strong partnerships help achieve the best outcomes for the people you serve A teacher - not only do you love providing relevant and tangible help to others, but you naturally bring tools and perspectives that facilitate growth and development to those around you. An empathetic go-getter - you enjoy tackling new challenges and have an innate source of intensity, energy, and passion that enables you to get things done A solutions-oriented problem-solver - you bring a thorough and conscientious approach to the development and implementation of behavior interventions, treatments, and plans. What you'll do: Develop and implement behavioral training programs designed to increase adaptive behaviors of individuals served and to modify maladaptive or problem behaviors, ensuring compliance with regulatory requirements Conduct ongoing behavior analysis through observations, review of data, and interviews. Recommend appropriate behavior intervention and support/consistency programs Develop and implement staff training programs in Mandt, positive behavioral interventions, and other areas related to behavioral training Maintain accurate records related to behavioral programs. Monitor progress of Behavior Intervention Programs and make revisions as needed Provide crisis intervention to individuals with behaviors jeopardizing safety of self or others Maintain contact with behavioral management team, including psychiatrists, psychologists, speech pathologists, etc., to monitor the development of individuals served. Monitor effects of psychoactive medications on the health and behavior of individuals served Monitor quality of behavior management programs Extras we think you'll love: Competitive Pay Health Insurance Professional & Personal Development Opportunities Tuition Reimbursement Paid Time Off (starts accruing immediately!) Daily Pay Benefit! Schedule: Hybrid Position-8a-5p Monday-Friday, but may vary depending upon the needs of the client and the preferences of the clinician. Employee will home office and be expected to participate in on-site activities including observation, meetings, training, etc. Commitment to Mosaic Values: At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do. Requirements: Bachelor's Degree in Education, Psychology, or related field. One year of experience working with individuals with developmental disabilities in the area of intervention and support. Certification in CPR and first aid is required, as is a valid state driver's license. Must complete ongoing inservice training as mandated. Previous experience in designing and implementing positive behavior programs is preferred.

The Service/Route Coordinator is a key member of the operations team, responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations. This role ensures efficiency and accuracy in scheduling, account management, and operational processes, contributing to an excellent customer experience. Specific Job Function: Customer Interaction & Support * Handle inbound and outbound customer calls with professionalism and empathy. * Greet and assist walk-in customers. * Resolve customer inquiries, concerns, and complaints efficiently. * Schedule service appointments/deliveries and follow-up communications. * Conduct outbound calls to generate revenue and promote services. Service/Route Coordination & Scheduling * Create and manage service tickets, preventive maintenance actions, and work orders. * Review service schedules and assign tasks to field service technicians. * Optimize routes for field service teams to ensure minimal travel time and maximum efficiency. * Adjust schedules as needed based on availability, emergencies, or cancellations. * Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance. * Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication. Account & Equipment Management * Set up and maintain accurate customer records in the system. * Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses. * Coordinate the collection or replacement of rental equipment. Operational & Administrative Support * Monitor call volumes and identify support needs. * Assist with special projects and reporting as required. * Continuous Improvement & Training * Propose process improvements to enhance efficiency and customer satisfaction. * Contribute to team discussions to optimize operational workflows and identify improvement opportunities. * Participate in ongoing training and development initiatives. * Support special projects and initiatives as assigned by management. Qualifications: * High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field (preferred). * Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills. * Excellent verbal and written communication for effective customer and team interactions. * Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment. * Proven problem-solving abilities to address scheduling and operational challenges. * Attention to detail and accuracy in managing records, invoices, and schedules. * Previous experience in customer service, route coordination, or operations (preferred). Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Resourcefulness Customer Focus Team Player Attention to Detail Integrity Organizational/Planning Communication Analytical Judgment/Decision Making #LI-AC2

The Service/Route Coordinator is a key member of the operations team, responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations. This role ensures efficiency and accuracy in scheduling, account management, and operational processes, contributing to an excellent customer experience. Specific Job Function: Customer Interaction & Support • Handle inbound and outbound customer calls with professionalism and empathy. • Greet and assist walk-in customers. • Resolve customer inquiries, concerns, and complaints efficiently. • Schedule service appointments/deliveries and follow-up communications. • Conduct outbound calls to generate revenue and promote services. Service/Route Coordination & Scheduling • Create and manage service tickets, preventive maintenance actions, and work orders. • Review service schedules and assign tasks to field service technicians. • Optimize routes for field service teams to ensure minimal travel time and maximum efficiency. • Adjust schedules as needed based on availability, emergencies, or cancellations. • Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance. • Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication. Account & Equipment Management • Set up and maintain accurate customer records in the system. • Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses. • Coordinate the collection or replacement of rental equipment. Operational & Administrative Support • Monitor call volumes and identify support needs. • Assist with special projects and reporting as required. • Continuous Improvement & Training • Propose process improvements to enhance efficiency and customer satisfaction. • Contribute to team discussions to optimize operational workflows and identify improvement opportunities. • Participate in ongoing training and development initiatives. • Support special projects and initiatives as assigned by management. Qualifications: • High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field (preferred). • Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills. • Excellent verbal and written communication for effective customer and team interactions. • Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment. • Proven problem-solving abilities to address scheduling and operational challenges. • Attention to detail and accuracy in managing records, invoices, and schedules. • Previous experience in customer service, route coordination, or operations (preferred). Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Resourcefulness Customer Focus Team Player Attention to Detail Integrity Organizational/Planning Communication Analytical Judgment/Decision Making #LI-AC2

BGIS is currently seeking a Facility Services Coordinator to join the team Remote, US. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Facility Technical knowledge Meet and greet clients and visitors Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system. Assist the internal site management team acting as the conduit for client requests as well as other requests as required Assist with visitor/contractor escorts and instructing and supervising as required. Manage the collection and distribution of internal and external mail & courier deliveries. Manage the delivery of consumables throughout the refresh areas. Support in the provision of building access cards to staff and contractors. Supporting in meeting room requirements (ex. room reconfigurations & catering provisions). Administration duties as required. Invoicing receipting and reconciliation. Data entry & records management. Work Order management. Maintain distribution lists. Other duties include: Submit and monitor work orders with landlord Process Fedex packages Preform 1 tier support for printer and plotter issues Perform scheduled PM checks of First Aid Kits, AED's and Fire Extinguishers Experience/Qualifications: HSE policies and procedures are met and maintained by all stakeholders. Strong demonstrated experience working in a Customer Service Center environment Demonstrated understanding of customer service principles Demonstrated experience working with internal and external stakeholders at varying levels of an organization Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism Demonstrated attention for detail and grammar Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities. Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. The salary range for this non-exempt position in the US is $23-$28 an hour. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. #LI-JV1

Job Description AIR FORCE ONE Ensures continuity in all critical client touch points between client and AFO. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians. QUALIFICATIONS: · High School Diploma or GED equivalent. · Dispatching / Service Coordinator experience required, or similar role. · Ability to pay keen attention to detail and communicate effectively with internal and external clients. · Computer Experience required. ESSENTIAL DUTIES & RESPONSIBILITIES: Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls. Enter Service calls into our SamPro Database Maintain client information Coordinate call for dispatch and communicate with technicians. Set up and manage electronic filing systems Operate office equipment - Phone, Copiers, Fax Machines Maintain scheduling and Outlook calendars Complete forms in accordance with company procedures. Monitors and reviews service calls and PM activity (daily, weekly, monthly) Issues Purchase orders and organize technicians' parts for pick up or staging. Coordinates all EFM tools (electronic facility management) SAMPro Client web-based systems (tracking, updates, submissions etc. Other duties as assigned DESIRED COMPUTER/SOFTWARE KNOWLEDGE: Microsoft Word (Beginner) Microsoft Excel (Beginner) Microsoft Outlook Microsoft Access Microsoft Teams Microsoft Sharepoint Accounting Software (SamPro, QuickBooks, Peachtree, Great Plains, etc.) Customer Relationship Management (CRM) software Dispatching Software PHYSICAL ACTIVITIES AND ENVIRONMENT: The following physical activities described are representation of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the associate is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to type, handle or feel, reach with hands or arms. The associate will also be required to drive on a frequent basis. The associate must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. THE AFO ASSOCIATE: Without exception, every associate at Air Force One will have Integrity, Humility, be Intelligent and Hungry. Integrity means being honest in every interaction and working tirelessly to keep our promises. Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others. Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity and a commitment to lifelong learning. Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles and the ability to savor success. Additionally, Air Force One associates believe in and celebrate AFO's Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public. $22 - $25 +/hour Powered by JazzHR VxWmGGZzGF

Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Pay: $22/hour Monday - Friday, 8:00am - 5:00pm Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: * Medical, Dental and Vision insurance * 401(K) retirement plan * Exclusive Culligan Product Discounts * Paid Time Off (PTO) What You'll Do: * Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments * Provide in-person customer support and assist with service-related questions * Optimize service schedules and assign routes to ensure efficiency for field technicians * Set up an maintain customer accounts * Track service completion and collaborate with field teams to resolve scheduling conflicts * Process invoices, work orders, and discounts to ensure accuracy and compliance * Support field teams with real-time coordination and communication * Monitor daily call volumes and propose process improvements What We're Looking for: * 1+ years of customer service experience, route coordination or operations (preferred) * High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred) * Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems * Strong communication and organizational skills * Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to ************ Culligan by WaterCo is an Equal Opportunity Employer. #GEN

Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Pay: $22/hour Monday - Friday, 8:00am - 5:00pm Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) retirement plan Exclusive Culligan Product Discounts Paid Time Off (PTO) What You'll Do: Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments Provide in-person customer support and assist with service-related questions Optimize service schedules and assign routes to ensure efficiency for field technicians Set up an maintain customer accounts Track service completion and collaborate with field teams to resolve scheduling conflicts Process invoices, work orders, and discounts to ensure accuracy and compliance Support field teams with real-time coordination and communication Monitor daily call volumes and propose process improvements What We're Looking for: 1+ years of customer service experience, route coordination or operations (preferred) High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred) Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems Strong communication and organizational skills Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to ************ Culligan by WaterCo is an Equal Opportunity Employer. #GEN

The Arc Ontario Program Services Coordinator Salary: $21.18 - $22.55 Position Overview: Join The Arc Ontario as a Program Services Coordinator and help empower individuals with developmental disabilities to live fuller, more independent lives. In this impactful role, you'll support program participants by facilitating person-centered planning, advocating for their rights, and ensuring they receive services tailored to their unique goals and interests. You'll serve as a key liaison between individuals, families, and service providers-developing, monitoring, and adjusting individualized plans to promote integration, independence, and personal growth. If you're organized, compassionate, and ready to make a lasting difference through meaningful advocacy and coordination, we'd love to have you on our team. Work Location: Canandaigua, NY Schedule: 8-4 M-F; Flexibility in schedule required to meet agency needs. As a full time team member at The Arc Ontario, you will receive... Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a flexible and fun work environment! The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Acts as an agency contact/liaison for each assigned program participant. Follows up on the decisions and recommendations to ensure implementation. Meets with individuals and their team as part of service planning. Meeting sites and environments vary and can include individual's homes, community locations and/or agency facilities. Attends and provides input at case reviews, generates staff action plans in accordance to established time frames. Attends other pertinent meetings as necessary. Requirements Must meet Qualified Intellectual Disabilities Professional (QIDP) requirements. BA/BS Degree in Psychology, Education, Social Work, Rehabilitation or related Human Services field, and over one-year experience in treating or working with people who have developmental disabilities. The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.

The Service/Route Coordinator is a key member of the operations team, responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations. This role ensures efficiency and accuracy in scheduling, account management, and operational processes, contributing to an excellent customer experience. Specific Job Function: Customer Interaction & Support * Handle inbound and outbound customer calls with professionalism and empathy. * Greet and assist walk-in customers. * Resolve customer inquiries, concerns, and complaints efficiently. * Schedule service appointments/deliveries and follow-up communications. * Conduct outbound calls to generate revenue and promote services. Service/Route Coordination & Scheduling * Create and manage service tickets, preventive maintenance actions, and work orders. * Review service schedules and assign tasks to field service technicians. * Optimize routes for field service teams to ensure minimal travel time and maximum efficiency. * Adjust schedules as needed based on availability, emergencies, or cancellations. * Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance. * Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication. Account & Equipment Management * Set up and maintain accurate customer records in the system. * Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses. * Coordinate the collection or replacement of rental equipment. Operational & Administrative Support * Monitor call volumes and identify support needs. * Assist with special projects and reporting as required. * Continuous Improvement & Training * Propose process improvements to enhance efficiency and customer satisfaction. * Contribute to team discussions to optimize operational workflows and identify improvement opportunities. * Participate in ongoing training and development initiatives. * Support special projects and initiatives as assigned by management. Qualifications: * High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field (preferred). * Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills. * Excellent verbal and written communication for effective customer and team interactions. * Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment. * Proven problem-solving abilities to address scheduling and operational challenges. * Attention to detail and accuracy in managing records, invoices, and schedules. * Previous experience in customer service, route coordination, or operations (preferred). Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Resourcefulness Customer Focus Team Player Attention to Detail Integrity Organizational/Planning Communication Analytical Judgment/Decision Making #LI-AC2

The Service/Route Coordinator is a key member of the operations team, responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations. This role ensures efficiency and accuracy in scheduling, account management, and operational processes, contributing to an excellent customer experience. Specific Job Function: Customer Interaction & Support • Handle inbound and outbound customer calls with professionalism and empathy. • Greet and assist walk-in customers. • Resolve customer inquiries, concerns, and complaints efficiently. • Schedule service appointments/deliveries and follow-up communications. • Conduct outbound calls to generate revenue and promote services. Service/Route Coordination & Scheduling • Create and manage service tickets, preventive maintenance actions, and work orders. • Review service schedules and assign tasks to field service technicians. • Optimize routes for field service teams to ensure minimal travel time and maximum efficiency. • Adjust schedules as needed based on availability, emergencies, or cancellations. • Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance. • Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication. Account & Equipment Management • Set up and maintain accurate customer records in the system. • Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses. • Coordinate the collection or replacement of rental equipment. Operational & Administrative Support • Monitor call volumes and identify support needs. • Assist with special projects and reporting as required. • Continuous Improvement & Training • Propose process improvements to enhance efficiency and customer satisfaction. • Contribute to team discussions to optimize operational workflows and identify improvement opportunities. • Participate in ongoing training and development initiatives. • Support special projects and initiatives as assigned by management. Qualifications: • High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field (preferred). • Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills. • Excellent verbal and written communication for effective customer and team interactions. • Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment. • Proven problem-solving abilities to address scheduling and operational challenges. • Attention to detail and accuracy in managing records, invoices, and schedules. • Previous experience in customer service, route coordination, or operations (preferred). Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Resourcefulness Customer Focus Team Player Attention to Detail Integrity Organizational/Planning Communication Analytical Judgment/Decision Making #LI-AC2

The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling, directing technicians and ensuring execution of service activities. This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements, maximizing revenue, nurturing internal and external customer relations, and building a positive image. The position is best suited for individuals who enjoy performing routine tasks, can handle a high-volume of work, is self-motivated, is customer focused, has good verbal and written communication skills, strong planning and organizational skills and is solutions and results oriented. This is a full-time, 40 hours/week M-F position. Prior appointment setting/scheduling experience is preferred. RESPONSIBILITIES Assist Customer Engineer with all rescheduled PM's by updating the RSCH customer notes. Maintains a master schedule of all CE's daily service activity/events on the Managers Board. Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance Ensure quality oriented and timely PM completions, start-ups, and service calls Coordinate preventative maintenance service for all customers within the District including services provided by Service Partners (SP). Monitor and manage scheduling of all Customer Engineer's (CE's) and SP service events within the district geographic service area, including assisting scheduling of preventative maintenance, emergency service (in coordination with the CRC), warranty, and start-up. Power District Operations Coordinators also assist scheduling of load banking (requirements, ordering, pickup & delivery) and test equipment. Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts. Provide physical tags to SP to attach to new equipment. Review and modify PM schedule dates before releasing tickets to field. Monitor and track preventative maintenance to ensure on time completion and contract compliance. Maintain and communicate start-up scheduling. Prepare and maintain weekend work calendar/duty tech schedule. Provide PM/FCN due reports to CE to assist in scheduling PM's and FCN's. Other Duties as assigned QUALIFICATIONS High School Diploma or GED Associate degree or equivalent experience 3-5 years of field services scheduling experience preferred. Ability to use a personal computer and job-related software. Excellent communication skills, both written and verbal. Excellent customer service skills. Strong resource management skills. Detail-oriented and strong organization skills. Proficient in MS Office. Ability to work and multi-task in a fast-paced environment. Ability to use general office equipment. General understanding of or the ability to learn UPS/Power/Battery/Thermal topology and applications. Experience with software scheduling tools preferred. PHYSICAL & ENVIRONMENTAL DEMANDS No Special Physical Requirements TIME TRAVEL REQUIRED None

Milton CAT is seeking an experienced Service Support person, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Answer phones and receive requests for service and quotes. Confirm with customer scheduling of work. Assist in the scheduling, routing and assigning work to service technicians. Opens and update invoices, work orders as needed. Order parts as required for both service shop and field service calls. Assist with incremental repair quotes. Assists in timecard entries. Passes on lead for work to other departments. Coordinates with the CSA Department to meet their needs. Flexible to work after hours when needed to meet customer needs. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Large emphasis on supporting supervisors from all departments in timely closing of service calls. Cover absences in other positions within the Service department as needed. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Milton CAT is seeking an experienced Service Support person, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Answer phones and receive requests for service and quotes. Confirm with customer scheduling of work. Assist in the scheduling, routing and assigning work to service technicians. Opens and update invoices, work orders as needed. Order parts as required for both service shop and field service calls. Assist with incremental repair quotes. Assists in timecard entries. Passes on lead for work to other departments. Coordinates with the CSA Department to meet their needs. Flexible to work after hours when needed to meet customer needs. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Large emphasis on supporting supervisors from all departments in timely closing of service calls. Cover absences in other positions within the Service department as needed. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

BGIS is currently seeking a Facility Services Coordinator (Part-Time) to join the team in Indianapolis, IN. (Onsite) BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Facility Technical knowledge Meet and greet clients and visitors Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system. Assist the internal site management team acting as the conduit for client requests as well as other requests as required Assist with visitor/contractor escorts and instructing and supervising as required. Manage the collection and distribution of internal and external mail & courier deliveries. Manage the delivery of consumables throughout the refresh areas. Support in the provision of building access cards to staff and contractors. Supporting in meeting room requirements (ex. room reconfigurations & catering provisions). Administration duties as required. Invoicing receipting and reconciliation. Data entry & records management. Work Order management. Maintain distribution lists. Other duties include: Backup for receptionist during lunch and PTO Submit and monitor work orders with landlord Process Fedex packages Submit and monitor workorders for Lab building Preform 1 tier support for printer and plotter issues Perform scheduled PM checks of First Aid Kits, AED's and Fire Extinguishers Experience/Qualifications: HSE policies and procedures are met and maintained by all stakeholders. Strong demonstrated experience working in a Customer Service Center environment Demonstrated understanding of customer service principles Demonstrated experience working with internal and external stakeholders at varying levels of an organization Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism Demonstrated attention for detail and grammar Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities. Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-JV1

Skills Inc., one of Washington State's largest aerospace suppliers offers world-class, competitively-priced products and services which exceed customer's requirements for rigorous standards and excellence. We are a fully integrated, self-funded non-profit with a social mission to train, employ and serve persons with disabilities and our community. JOB SUMMARY As part of our recent growth, we are seeking a Youth Programs Coordinator to join our team. The ideal candidate will implement, facilitate, and oversee onsite and offsite program activities for DSHS DVR Pre-Employment Transition Services (Pre-ETS). The incumbent will coordinate with external and internal stakeholders to achieve program goals and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES * Work with School District Partners (SDP's) to recruit, screen and qualify students for entry to Pre-Employment Transition Services. * Conduct tours with SDP's, including administrators, educators, students, parents and other stakeholders. * Conduct student intakes, including outreach, recruitment, and administrative duties for Pre-ETS program event/process. * Support facilitation of manufacturing and administrative training activities for students participating in onsite Aerospace Internship Program (AIP) at Auburn facilities. * Develop curriculum and lesson plans, and deliver training and classroom instruction to students. * Work closely with Youth Programs counterparts at Auburn Plant 1 and Plant 2 facilities to maintain continuity in program service delivery. Spend time on the shop floor working with students and mentors. * Communicate and present program information to Skills Inc. Leadership, Plant Managers, Supervisors, Leads, Mentors, Human Resources (HR) and Vocational Services as needed and required. * Maintain student files, record and maintain weekly progress notes that meet individual education plans and vocational goals. * Coach and support students and mentors to ensure a successful work experience. * Assist supervisors and leads to accommodate students when needed. * Serve in a liaison capacity between Skills Inc. and SDP's as outlined by the Program Manager and Director of Workforce Development. * Manage outcome-based program evaluation metrics and data. * Evaluate and report students' progress and performance to Program Manager. PREFERRED QUALIFICATIONS * Basic knowledge and familiarity in the following training topics; life skills, soft skills, self-advocacy, general workplace safety and hygiene, personal etiquette and workplace communication. * Knowledge or experience working in an inclusive work environment, particularly those persons with disabilities. * Ability to deal with a wide variety of personalities and communication style. * Ability to provide direction and guidance. * Advanced computer literacy in Windows environment including MS Office experience. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Excellent organizational skills and ability to multitask. * Ability to travel within the Puget Sound region. * Accepting of criticism and ability to deal calmly and effectively with stressful situations. * Willingness to take on responsibilities and challenges. * Ability to identify, organize, estimate and recognize differences or similarities. LANGUAGE SKILLS * Ability to read, write, communicate and/or follow written and verbal instructions in English. * Ability to communicate in English through voice, or American Sign Language or adaptive technology. CONFIDENTIALITY The responsibilities of this position may require an individual to access and hold in confidence certain information. This means that information and/or documentation acquired about employees, suppliers, customers, business practices, and all other related information remains confidential. PREFERED EDUCATION/EXPERIENCE * BA Education or Social Work * Preference to experience in Special Education, Career and Technical Education, youth counseling, and/or professional training. * Two to five (2-5) years working with students and/or persons with disabilities. ITAR - US PERSON STATUS Due to Skills Inc.'s participation in the defense industry, International Traffic in Arms Regulations (ITAR) requires that access to sensitive information and material pertaining to defense and military related technologies may only be accessed, viewed or shared by US Persons as defined by law. A "US Person" can be a US citizen; a lawful permanent legal resident or an individual who has been admitted as a refugee or asylee. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Constant standing and walking during the workday. * Frequent periods of sitting at a work station. * Occasional exposure to indoor manufacturing environment. * Occasional lifting up to 10 lbs. and occasional lifting up to 30 lbs. * Occasional exposure to fumes or airborne particles and toxic chemicals. * Occasional exposure to moving mechanical parts. * Occasional exposure to moderate noise. * Use of industry standard personal protective equipment (PPE) is required Definitions: Constant (5-8 hrs. /shift) Frequent (2-5 hrs. /shift) Occasional (Up to 2 hrs. /shift) SHIFT SCHEDULE: 1st Shift; Monday-Friday 7am-3:30pm TOTAL REWARDS SUMMARY At Skills Inc., our most important partnership is the one we share with our employees. We are dedicated to supporting the health and well-being of our employees and their dependents, which is why we offer a comprehensive and valuable benefits package that includes medical, dental, vision, life and AD&D insurance, paid time off and a 401(k) savings plan to eligible employees. SALARY PAY RANGE Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Skills Inc. is a self-supporting Social Enterprise and is organized as a 501 (c) (3) non-profit. We have four lines of business; Aerospace Manufacturing, Aerospace Finishing, Technical Services, and Business Solutions, that operate in 3 locations. Skills Inc. employs over 250 people and our social mission is to train, employ and serve persons with disabilities. We accomplish our mission three ways; direct hire, vocational programs and services, and as a resource to the community. Salary Range: $23.00-$28.00 BENEFITS SUMMARY * Paid Vacation* * Paid Sick * 401(k) with a percentage company-match contribution* * Paid holidays*- prorated based on shift * Medical, dental, vision and life insurance* * Employee Assistance Plan EEO and ADA STATEMENT Skills Inc. is committed to cultivating a culture of diversity, equity, and inclusion. We invite employees, participants in our services, vendors, and customers to bring their authentic selves to every interaction. We strive to represent the communities in which we serve. We aspire to see and value people across the spectrums of age, ability, gender, race, sexual orientation, perspectives, and other visible and invisible differences. Skills Inc. embraces equitable practices at the center of our daily work and believe our organization is stronger for it. Skills Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. New responsibilities, activities and duties may be modified or added at any time by a member of the management team. 1st Shift; Monday-Friday 7:00am-3:30pm

Support the fleet management process by ensuring and act as a liaison with all locations regarding administrative responsibilities for transportation systems JOB FUNCTIONS Essential Functions Participate in The Company's safety programs to help drive the safety culture across all locations. Manage the vehicle tracking, titling, registration, and renewal process to ensure uninterrupted utilization. Ensure proper use of the Comdata system to maximize financial benefit and manage fuel spend. Coordinate the flow of information to ensure appropriate IFTA tax credits. Responsible for ensuring annual equipment inspections and re-tests are completed. Helium, propane and CO2 trailer re-tests Crane inspections Manage compliance of contract maintenance program and on-road service provider to maintain assets in good working condition and obtain optimal asset utilization. Ensure compliance with Cerasis LTL freight system to minimize freight spend. Responsible for accurate month-end reporting for all Bulk locations. Act as a liaison for the DOT compliance program. Required for All Jobs Performs other duties as assigned Complies with all policies and standards Additional Responsibilities Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education A college degree preferred Work Experience Training, Education and Experience Prior Transportation or Logistics experience in a related field preferred Knowledge, Skills and Abilities Technical Knowledge: * Federal, state, and local regulatory agencies (FDA, OSHA, DOT, and WM) * General knowledge of Distribution principles and delivery equipment * Industry standards organizations (CGA, GAWDA, JJ Keller) * Computer skills including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook Personal Skills: * Strong interpersonal and written communication skills. * Must be able to effectively communicate orally and in writing with internal and external customers * An ability to manage / prioritize multiple ongoing activities and use action plans to complete tasks in a timely fashion * Takes initiative to work with local, regional, and corporate teams to achieve local and companywide goals Physical and Environmental Requirements Comprehension: The person in this position must be able to understand direction and adhere to established procedures Organization: The person in this role must be able to gather and classify information Reasoning and Decision Making: The person in this role must use logic to make decisions quickly and effectively. Communication: The person in this position must be able to express and exchange ideas and meaning with colleagues Resilience: The person in this position needs to adapt well in the face of workplace stressors such as customer service complaints and juggling competing priorities Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community. Johnston County Department of Social Services has immediate openings for an Income Maintenance Caseworker II in the Medicaid Unit. Please Note: Johnston County DSS will accept Work Against candidates if fully qualified applicants are not located, salary for work against candidates will be determined and discussed with Human Resources at time of offer.The primary purpose of this position is to process or re-determine eligibility for Medicaid recipients. This position obtains all necessary third party verifications and communicates with the Medicaid recipient in order to obtain all information necessary to determine or re-determine eligibility. This position is also responsible for completing necessary certification & recertification in the NC FAST system to ensure timely benefits are issued to the recipient upon completion of the certification or recertification process. * Considerable knowledge of the program/areas of assignment. * General knowledge of all agency and community programs and services which could affect the client/applicant. * Good knowledge of all agency and community programs and services which could affect the client/applicant. * Good mathematical reasoning and computational skills. * Ability to read, analyze, and interpret rules, regulations and procedures. * Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. * Ability to instruct and to evaluate the work of lower level employees. * Ability to perform casework functions with structured time frames. One year of experience as an Income Maintenance Caseworker I. * Will accept the following qualifications as a work-against* Graduation from high school and three years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. * Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.*

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America. With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future. Job Summary The Order Management Coordinator will be able to enter orders from customer PO's or Process from EDI. This position will act as an interface between customers, planning, production and shipping departments. Must be able to maintain a high level of customer service across different market segments and be strongly detail oriented. Responsibilities Responsibilities Enter orders from purchase orders Post orders into ERP (Enterprise Resource Planning) system Complete transactional processes in ERP (Enterprise Resource Planning) system Coordinate with Account Executives, Sales and Marketing Department, Scheduler and Production regarding incoming orders, scheduled delivery dates and projected delivery dates. Communicate directly with external customers, answering questions regarding product availability, lead times and delivery dates. Verify that customer orders/styles meet the quoted styles created by Design Engineering system Verify order due dates follow the specified guidelines of posted lead times Qualifications Education or Equivalent (any of these may apply): High school diploma or equivalent Minimum 3 years of customer service experience Knowledge/Skills Requirements: Detail oriented and high level of accuracy in transactional processes Thinks strategically and approaches all efforts from a proactive standpoint Demonstrates the ability to blend logical, analytical, and creative thinking styles Demonstrates accountability and ability to hold others accountable Fair, consistent and respectful in all situations Self-directed and proactive Skilled using computer applications including but not limited to Microsoft Office, MS Project, Lotus Notes, MRP, Intranet and Internet Strong abilities in conflict resolution Disclaimer: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required. Join ERMCO and TRANSFORM your career

The University of Southern California is one of the world's leading private research universities with over 40,000 students from all 50 states, and more international students than any other university in the United States. As primarily an academic community, the university believes that all students should be able to pursue their education in a safe environment, and seeks to create, maintain, and protect an optimal educational environment by its codes of conduct and conduct processes. Job Description The Academic Integrity Coordinator is responsible for Investigating, processing and resolving reported incidents of conduct of an academic nature by students in violation of university policy. Promotes and ensures accountability to and understanding of university practices and policies through intervention and disciplinary action and serves as a primary point of contact for student, faculty, staff, and external parties and witnesses. Job accountabilities include: Meets with students through informal and formal processes to discuss reported incidents of alleged academic misconduct. Conducts investigations, when necessary, as outlined in the university's student handbook and other university policies. Determines and processes investigative plan and timeline. Identifies and interviews faculty, respondents, and witnesses, and serves as the primary case processor and point of contact for all interested parties. Gathers, reviews, and analyzes information/ evidence as outlined in the student handbook and other university policies. For formal resolutions, convenes and conducts hearings with student respondents and advisors to inspect and review all information/evidence and allegations brought against respondents. Conducts further investigation as appropriate. Weighs information/evidence from various sources, determines credibility, makes a determination of responsibility when supported by the information/evidence, and proactively identifies conduct or academic work violating the student handbook, the course syllabus and other university policies. Prepares and maintains necessary reports based on investigative determinations, documenting the chronology and content of the investigation and information/evidentiary review process. Resolves cases, renders findings of responsibility when supported by the information/evidence and determines violations of policy. Determines outcomes as appropriate that support the mission, values, health, safety and wellbeing of the university community and the mission of the office. Ensures students complete assigned outcomes. Provides information as needed to the appeals coordinator. ·Communicates and provides information about the disciplinary review process. Provides guidance and support resources to students involved in the investigation and disciplinary review process. Tracks case developments, completion and follow-up including outcome compliance. Identifies trends in student academic integrity incidents in various campus communities for education and outreach. Provides consultation when appropriate to faculty and other members of the USC community regarding academic integrity expectations and the conduct review process. Provides training to individuals or groups relevant to policies governing academic integrity and other university guidelines as appropriate. Develops, plans, and presents student, parent, and faculty/staff educational programs. Assists in preparation or updates of publications. Provides training and guidance to graduate and undergraduate workers. Collaborates and coordinates with campus partners, faculty, and staff as appropriate to mitigate threat and increase student support. Addresses and responds to student behavioral problems and mental health concerns. Guide students in examining their decision-making process within the context of their health, safety and wellbeing, and adjustment to campus life. Educates students about community expectations related to academic integrity standards at USC. Guides students in identifying problems, resources, and developing strategies to best address issues that pose challenges to students' personal and educational success; helps students refining conflict resolution and decision-making skills; refers students to appropriate resources to address issues of concern. Maintains compliance with federal and state laws regarding privacy. Maintains compliance with university policy and legal mandates regarding fair process and student procedural rights. Maintains statistical data, department and student records, documentation of procedural compliance, communication, and case management. Assists with Review Panel recruitment, training, and facilitation. Updates website and communications; works with various student populations on the campus, as assigned. Engages proactively in the USC community in outreach, prevention and education efforts related to academic integrity expectations. Participates in campus activities, events, and celebrations to enhance office visibility (e.g., new student orientation, move-in, Homecoming, Commencement, etc.). Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety. Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics. Performs other related duties as assigned or requested. Job Qualifications: Minimum Education: Master's degree Combined experience/education as substitute for minimum education. Minimum experience: 3 years Minimum field of expertise: Directly related experience in advising, investigating, and/or adjudicating misconduct cases and handling grievance processes. Demonstrated ability to make thoughtful and effective recommendations in conduct related matters. Demonstrated critical thinking, communication, and writing skills. Preferred Education: Master's degree Salary Range: The annual base salary for this position is $78,256-$89,527. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. #LI-MN1 Minimum Education: Master's degree Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Skills: Directly related experience in student support services. Demonstrated interpersonal, critical thinking and communication skills. Demonstrated analytical and/or problem solving capabilities. Ability to deal objectively and tactfully with sensitive, confidential information. Ability to conduct interviews and investigations. Ability to present ideas clearly and effectively, both orally and in writing. Preferred Education: Master's degree USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************