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Become A Cell Phone Technician

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Working As A Cell Phone Technician

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $53,000

    Average Salary

What Does A Cell Phone Technician Do

Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.

Duties

Telecommunications equipment installers and repairers typically do the following:

  • Install communications equipment in offices, private homes, and buildings that are under construction
  • Set up, rearrange, and replace routing and dialing equipment
  • Inspect and service equipment, wiring, and phone jacks
  • Repair or replace faulty, damaged, and malfunctioning equipment
  • Test repaired, newly installed, and updated equipment to ensure that it works properly
  • Adjust or calibrate equipment settings to improve its performance
  • Keep records of maintenance, repairs, and installations
  • Demonstrate and explain the use of equipment to customers

Telephone, computer, and cable telecommunications systems rely on equipment to process and transmit vast amounts of data. Telecommunications equipment installers and repairers install and service this equipment.

These workers use many different tools to inspect equipment and diagnose problems. For instance, to locate distortions in signals, they may employ spectrum analyzers and polarity probes. They also commonly use hand tools, including screwdrivers and pliers, to take equipment apart and repair it.

Many telecom technicians also work with computers, specialized hardware, and other diagnostic equipment. They follow manufacturers’ instructions or technical manuals to install or update software and programs for devices.

Telecommunications equipment installers and repairers who work at a client’s location must track hours worked, parts used, and costs incurred. Workers who set up and maintain lines outdoors are classified as line installers and repairers.

The specific tasks of telecom technicians vary depending on their specialization and where they work.

The following are examples of types of telecommunications equipment installers and repairers:

Central office technicians set up and maintain switches, routers, fiber optic cables, and other equipment at switching hubs, called central offices. These hubs send, process, and amplify data from thousands of telephone, Internet, and cable connections. Telecom technicians receive alerts on equipment malfunctions from auto-monitoring switches and are able to correct the problems remotely. 

Headend technicians perform similar work to central office technicians, but work at distribution centers for cable and television companies, called headends. Headends are control centers in which technicians monitor signals for cable network companies that provide cable television and modem services to subscribers in the local area.

PBX installers and repairers set up and service private branch exchange (PBX) switchboards. This equipment relays incoming, outgoing, and interoffice telephone calls and may process Internet access and telephone communications, such as Voice over Internet Protocol (VoIP) technology.

PBX installers and repairers connect telecom equipment to communications cables. They test and repair the connections to ensure that adequate power is available and communication links work properly. They install and repair frames, supports, power systems, alarms, and telephone sets. Because switches and switchboards are computerized, PBX installers also install software or program the equipment.

Station installers and repairers—sometimes known as home installers and repairers—set up and repair telecommunications equipment in customers’ homes and businesses. For example, they set up modems to install telephone, Internet, and cable television services.

When customers have problems, station repairers test the customer’s lines to determine if the problem is inside the building or outside. If the problem is inside, they try to repair it. If the problem is outside, they refer the problem to line repairers.

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How To Become A Cell Phone Technician

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Do you work as a Cell Phone Technician?

Average Yearly Salary
$53,000
Show Salaries
$28,000
Min 10%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$101,000
Max 90%
Best Paying Company
Asurion Protection Services
Highest Paying City
New Lenox, IL
Highest Paying State
District of Columbia
Avg Experience Level
1.6 years
How much does a Cell Phone Technician make at top companies?
The national average salary for a Cell Phone Technician in the United States is $53,398 per year or $26 per hour. Those in the bottom 10 percent make under $28,000 a year, and the top 10 percent make over $101,000.

How Would You Rate The Salary Of a Cell Phone Technician?

Have you worked as a Cell Phone Technician? Help other job seekers by rating your experience as a Cell Phone Technician.

Top Skills for A Cell Phone Technician

  1. Customer Service
  2. Hardware Issues
  3. Verizon
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical support and customer service to inbound callers
  • Helped customers with cell phone and software issues from hardware issues to internet.
  • Worked daily on Verizon Wireless operating system which included researching, reviewing and entering data into customer accounts.
  • Sell customers cellular devices based off of their needs in a cell phone and plan.
  • Refurbished cell phones according to manufacturer's guidelines.

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Average Salary:

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Top 10 Best States for Cell Phone Technicians

  1. North Dakota
  2. Connecticut
  3. Alaska
  4. District of Columbia
  5. Maine
  6. New Jersey
  7. Rhode Island
  8. New Hampshire
  9. Wyoming
  10. Massachusetts
  • (102 jobs)
  • (292 jobs)
  • (42 jobs)
  • (158 jobs)
  • (94 jobs)
  • (620 jobs)
  • (62 jobs)
  • (108 jobs)
  • (46 jobs)
  • (533 jobs)

Cell Phone Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,427 Cell Phone Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Cell Phone Technician Resume

View Resume Examples

Cell Phone Technician Demographics

Gender

Male

61.0%

Female

27.4%

Unknown

11.6%
Ethnicity

White

56.3%

Hispanic or Latino

20.3%

Black or African American

10.9%

Asian

8.0%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

69.1%

French

6.4%

Arabic

5.3%

Russian

3.2%

Portuguese

2.1%

Korean

2.1%

Italian

2.1%

Swahili

1.1%

Nepali

1.1%

Chinese

1.1%

Ukrainian

1.1%

German

1.1%

Vietnamese

1.1%

Japanese

1.1%

Carrier

1.1%

Hindi

1.1%
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Cell Phone Technician Education

Schools

University of Phoenix

19.3%

Tarrant County College District

8.3%

University of Texas at Arlington

6.2%

The Academy

5.5%

Hinds Community College

4.8%

Ashford University

4.8%

University of Houston

4.8%

Mountain View College

4.1%

Richland College

4.1%

Strayer University

4.1%

Hillsborough Community College

4.1%

University of South Florida

3.4%

Valencia College

3.4%

Old Dominion University

3.4%

ITT Technical Institute-Houston West

3.4%

Moraine Valley Community College

3.4%

Kaplan University

3.4%

Northern Virginia Community College

3.4%

Tyler Junior College

2.8%

Northeast State Community College

2.8%
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Majors

Business

16.3%

Electrical Engineering

10.5%

Computer Science

9.9%

Information Technology

6.5%

Criminal Justice

6.3%

General Studies

5.1%

Electrical Engineering Technology

4.4%

Computer Networking

4.1%

Medical Assisting Services

4.0%

Computer Information Systems

3.9%

Accounting

3.6%

Psychology

3.5%

Communication

3.4%

Graphic Design

3.4%

Nursing

3.0%

Computer Engineering

3.0%

Health Care Administration

2.9%

Liberal Arts

2.1%

Engineering

2.1%

Management

1.8%
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Degrees

Other

38.7%

Bachelors

24.8%

Associate

22.6%

Certificate

6.2%

Masters

3.8%

Diploma

3.3%

License

0.4%

Doctorate

0.2%
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