Since its inception in 2009, uBreakiFix has grown to more than 600 stores in markets across the U.S., Puerto Rico and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you have great customer service / sales skills? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.
The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? An iPhone that needs to be jailbroken and unlocked? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!
POSITION DETAILS
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction in -store. This position will also be a mobile tech which would travel to customer locations and complete repairs at the customer's site. The repairs will be scheduled Monday through Sunday from 7AM-9PM. A corporate vehicle will be provided for the technician to drive to the job sites.
Tasks and Responsibilities:
– Safely travel to customer sites and arrive within the scheduled appointment window
– Inform customers of job status (En route, Arrived, etc.)
– Diagnose, troubleshoot and repair devices
– Provide recommendations for problem resolution
– Explain complex technical issues to customers in a non-technical, simple to understand manner
– Provide repair and replacement estimates to customers
– Ensure that all repairs meet or exceed uBreakiFix quality standards
– Greet customers in a friendly manner and maintain a positive work environment
– Answer phone calls with a professional, courteous and friendly demeanor
– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
– Keep track of all devices and inventory while safeguarding all van stock
– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
– Maintain the cleanliness and professional appearance of the repair van
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V
BASIC QUALIFICATIONS
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well individually
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Valid Driver's License
- Ability to pass Driving, Drug, and Background Screening
PREFERRED QUALIFICATIONS
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Previous experience working at retail electronics store
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How to hire a cell phone technician
Cell phone technician hiring summary. Here are some key points about hiring cell phone technicians in the United States:
- There are currently 6,330 cell phone technicians in the US, as well as 109,510 job openings.
- Cell phone technicians are in the highest demand in Fort Lauderdale, FL, with 3 current job openings.
- The median cost to hire a cell phone technician is $1,633.
- It takes between 36 and 42 days to fill the average role in the US.
- Human Resources use 15% of their expenses on recruitment on average.
- On average, it takes around 12 weeks for a new cell phone technician to become settled and show total productivity levels at work.
How to hire a cell phone technician, step by step
Here's a step-by-step cell phone technician hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write a cell phone technician job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new cell phone technician
- Step 8: Go through the hiring process checklist
Identify your hiring needs
First, determine the employments status of the cell phone technician you need to hire. Certain cell phone technician roles might require a full-time employee, whereas others can be done by part-time workers or contractors.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?A cell phone technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, cell phone technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
Here's a comparison of cell phone technician salaries for various roles:
Type of Cell Phone Technician Description Hourly rate Cell Phone Technician Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet. $13-23 Tower Climber Tower Climbers are professionals who are responsible for performing comprehensive installations, inspections, and maintenance on cell towers, self-supporting towers, and other tower transmitter systems. These climbers are required to complete tower safety courses so that they can climb communication towers to assist crews in repairing and inspecting communication boxes... Show more $13-28 Tower Hand A tower hand is a professional who climbs towers or poles to install, repair, and perform routine maintenance on electrical equipment. Tower hands are required to climb up very tall structures to perform maintenance on equipment such as power lines, cell tower components, or radio antenna equipment... Show more $12-28 Create an ideal candidate profile
Common skills:- Customer Service
- LCD
- Tablets
- Cell Phone Repair
- Electronic Devices
- Android
- IPhone
- Apple
- Cellular Phones
- RF
- Windows
- POS
- Assembly Line
- Smart Phones
Responsibilities:- Manage configurations, deployment, installation, maintenance, and upgrade of Cisco VoIP phones and soft phones.
- know how to fix all kinds of cellphone iphone android htc etc ..... laptop desktop ...
- Repair disabled phone lines throughout campus.instal Voice over IP phones for LSU professors and employees.
- Repair multiple apple and android devicesreplace charge ports, screens, and heaphone jacksplace orders for OEM replacement parts
- Maintain, troubleshoot and upgrade cell site equipment, perform drive tests and other measurements for cell sites.
- Install various equipment, cabinetry, duct work for HVAC and electrical systems prior to shelter finish work and completion.
Make a budget
Including a salary range in your cell phone technician job description helps attract top candidates to the position. A cell phone technician salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.
For example, the average salary for a cell phone technician in Indiana may be lower than in Alaska, and an entry-level cell phone technician usually earns less than a senior-level cell phone technician. Additionally, a cell phone technician with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.
Average cell phone technician salary
$37,102yearly
$17.84 hourly rateEntry-level cell phone technician salary$28,000 yearly salaryUpdated January 23, 2026Average cell phone technician salary by state
Rank State Avg. salary Hourly rate 1 California $41,639 $20 2 Colorado $39,385 $19 3 Massachusetts $39,262 $19 4 New Jersey $38,857 $19 5 Virginia $37,385 $18 6 Pennsylvania $37,316 $18 7 Illinois $36,773 $18 8 Oklahoma $36,037 $17 9 Michigan $35,815 $17 10 Louisiana $35,628 $17 11 Kansas $35,250 $17 12 New Mexico $35,221 $17 13 North Carolina $35,053 $17 14 Missouri $34,811 $17 15 Florida $34,742 $17 16 Alabama $34,723 $17 17 Tennessee $34,065 $16 18 Wisconsin $33,884 $16 19 Texas $32,967 $16 Average cell phone technician salary by company
Rank Company Average salary Hourly rate Job openings 1 Assurant $37,471 $18.01 2 uBreakiFix $36,563 $17.58 20 3 ManpowerGroup $34,106 $16.40 51 4 Batteries Plus Bulbs $33,342 $16.03 8 5 Staffmark $33,257 $15.99 6 NEXTAFF $33,065 $15.90 1 7 Automation Personnel Services $32,066 $15.42 5 Writing a cell phone technician job description
A good cell phone technician job description should include a few things:
- Summary of the role
- List of responsibilities
- Required skills and experience
Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a cell phone technician job description:
Cell phone technician job description example
Post your job
There are various strategies that you can use to find the right cell phone technician for your business:
- Consider promoting from within or recruiting from your existing workforce.
- Ask for referrals from friends, family members, and current employees.
- Attend job fairs at local colleges to find candidates who meet your education requirements.
- Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.
- Post your cell phone technician job on Zippia to find and recruit cell phone technician candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
During your first interview to recruit cell phone technicians, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.
Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new cell phone technician
Once you've selected the best cell phone technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.
After that, you can create an onboarding schedule for a new cell phone technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a cell phone technician?
There are different types of costs for hiring cell phone technicians. One-time cost per hire for the recruitment process. Ongoing costs include employee salary, training, onboarding, benefits, insurance, and equipment. It is essential to consider all of these costs when evaluating hiring a new cell phone technician employee.
The median annual salary for cell phone technicians is $37,102 in the US. However, the cost of cell phone technician hiring can vary a lot depending on location. Additionally, hiring a cell phone technician for contract work or on a per-project basis typically costs between $13 and $23 an hour.