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Top 50 Cell Phone Technician Skills

Below we've compiled a list of the most important skills for a Cell Phone Technician. We ranked the top skills based on the percentage of Cell Phone Technician resumes they appeared on. For example, 17.4% of Cell Phone Technician resumes contained Customer Service as a skill. Let's find out what skills a Cell Phone Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Cell Phone Technician:

1. Customer Service

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high Demand
Here's how Customer Service is used in Cell Phone Technician jobs:
  • Provided technical support and customer service to inbound callers
  • Initial responsibilities included the repair of customer's phones, negotiating agreements, and providing excellent customer service.
  • Provided the best customer service in the market, which made my company stand out above the rest.
  • Provide quality customer service to include assistance with purchases, suggestive selling, and providing product information.
  • Provided customer service, set up new customer policy, organized client's paperwork as customer representative.
  • Provide exceptional customer service to each customer while focusing on courtesy and concern.
  • General office responsibilities: email correspondence, phone correspondence, and customer service.
  • Provide customer service to a wide variety of customer needs.
  • Created new processes and systems for increasing customer service satisfaction.
  • Interact with customers as needed, providing exceptional customer service.
  • Offer Stellar Customer Service while training other employees.
  • Managed and resolved customer service issues.
  • Face to face customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Answered inbound customer service calls in regards to cellular phone technical support.
  • Stock inventory Small use of administration skills Full use of customer service skills
  • Sell Cell Phone Cases* Cashier Skills* Great Customer Service*
  • help resolve technical issues customer service
  • Lead sales representative Help desk and support resolving customers issues Customer Service Cell phone maintenance and repair
  • Cashier , cellphone tech, customer service , excel , power point ,

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9 Customer Service Jobs

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2. Hardware Issues

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Here's how Hardware Issues is used in Cell Phone Technician jobs:
  • Helped customers with cell phone and software issues from hardware issues to internet.
  • Request information about software and hardware issues and document all concerns.
  • Evaluated all incoming cell phones for software or hardware issues.

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3. Verizon

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Here's how Verizon is used in Cell Phone Technician jobs:
  • Worked daily on Verizon Wireless operating system which included researching, reviewing and entering data into customer accounts.
  • Provided technical advice and analysis to Verizon Wireless customers on cell phone device.
  • Contracted by Verizon Wireless to provide customer service and technical support to customers.
  • Worked with Verizon Wireless customers to resolve problems concerning their wireless device.
  • Install new software, antennas, coaxial, and other various equipment for Verizon and sprint phone calling services.
  • Repaired and flashed most any CDMA phone with carriers from Verizon, US Cell., and Cricket.
  • Worked professionally in a team of four to activate phone service for all new Verizon customers.
  • Assisted costumer to install Verizon Wireless software and wireless card in their Computers or Phones.
  • Spread the word about the benefits of Verizon, ATT, and T-Mobile.
  • Repair and troubleshoot cell phones for Verizon Wireless customers in a retail hub.
  • Communicate with cellular carriers including Sprint, Verizon and AT&T.
  • Design custom fit rate plans and cell phones for Verizon customers.
  • Provide end-user support for Verizon wireless branded cell phones in-store.
  • Learned how to repair broken Verizon cellular devices.
  • Handled issues between Verizon and the store employees.
  • Conducted monthly meetings between Verizon and Selectron.
  • Worked on Verizon phones made by Motorola (V-710 and V815) Made quality checks which includes visual and functional.
  • Sell AT&T, Verizon and Sprint postpaid and pre-paid to customers.
  • Repair cell phones for AT&T and Verizon through Asurion Insurance.
  • Install upgrades for Verizon To climb towers and wire components for cell service Maintain safe working conditions

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4. Cellular Devices

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Here's how Cellular Devices is used in Cell Phone Technician jobs:
  • Sell customers cellular devices based off of their needs in a cell phone and plan.
  • Worked as a cell phone service seller and pre-diagnose cellular devices for damage.
  • repaired broken LCD screens on some cellular devices.
  • Perform basic troubleshooting for cellular devices Repair, refurbish and assemble cellular devices Reprint and apply ESN labels
  • Perform repetitive test on cellular devices Document damages, missing parts or any malfunctions Achieve daily goal

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5. Cell Phones

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Here's how Cell Phones is used in Cell Phone Technician jobs:
  • Refurbished cell phones according to manufacturer's guidelines.
  • Maintained an updated working knowledge of cell phone by diagnosing, inspecting, repairing, and refurbishing cell phones.
  • Assemble or modify electronic equipment, such as cell phones, test equipment, and batteries.
  • Make certain the different software downloaded on the cell phones are compatible with it.
  • Diagnosed technical issues on hardware such as tablets, computers and cell phones.
  • Fix all internal hardware parts of cell phones and fix cracked screens.
  • Troubleshooted issues customers may had with cell phones to find a resolution.
  • Programmed cell phones with data's and inspected them for damages.
  • Sell and distribute Cricket Pay Go cell phones Valley wide.
  • Repaired broken Cell phones, surface mount soldering and mechanical assembly
  • Fixed software issues on multiple types of cell phones.
  • Repaired hardware on multiple types of cell phones.
  • Packed cell phones into boxes in production environment.
  • Program cell phones for a government program.
  • Scanned, packaged and shipping cell phones
  • Fixed and replaced broken cell phones.
  • Repair and diagnose problems with cell phones, company wide store inventory audits, floor merchandising, supply orders.
  • reassemble and test cell phones.
  • Provide customer service Repair Cell Phones and Tablets Manage inventory and product costs Handle shipping Create leads
  • contract) Fort Worth, TX.Cellphone Refurbisher - Performed cosmetics and repairs on refurbish cell phones 2008-2009

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6. T-Mobile

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Here's how T-Mobile is used in Cell Phone Technician jobs:
  • Authorized Dealer for AT&T Wireless Products, MetroPCS, T-Mobile (formerly VoiceStream) and PageNET Pager Service.
  • Answered Phone calls, performed troubleshooting on cell phones for T-mobile.
  • Diagnose and repair of different cell phone models for T-Mobile
  • Test cell phones on Rapid T-Mobile production line.
  • Repair and troubleshoot Side Kick 3 cellphones (T-Mobile)
  • Assembled and disassembled refurbished phonesRepaired phonesTriaged phoneScanned phones into the T-Mobile moduleCleared content off phonesHelped with shipping
  • Performed computer maintenance and repair Software installation Networking T-mobile / Sprint Phone activation and repair Account maintenance Selling computer/cell phone packages

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7. Samsung Galaxy

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8. Iphone

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Here's how Iphone is used in Cell Phone Technician jobs:
  • Diagnosed and repaired iPhone software and displays -Answered phones, scheduled appointments
  • Repair Apple iPhone and Blackberry Products
  • Repaired a variety of cellular devices, ranging from iPhones and Android devices, phones, tablets, and computers.
  • Provide troubleshooting both in store and over the phone for both iOS (iPhone) and Android operating systems.
  • Used skills and knowledge about iPhones to create additional services for customers requiring unlocks and advanced troubleshooting.
  • Evaluated the quality of cell phones, mainly iPhones, and listed them on eBay for sale.
  • Repair and troubleshoot a wide range of mobile devices from Apple IPhones to Samsung Galaxies.
  • Soldered charge points, replaced cracked LCD screens, restored iPhones 3.
  • Repair iPhones screens, batteries, home keys, cameras, etc.
  • Performed routine inspection, testing, and repair of iphones.
  • Test and grade cell phones Android and iPhones.
  • Perform high quality repairs and refurbishment of iphones.
  • Diagnosed damaged parts of dysfunctional iPhones and Samsung cellular phones Used various techniques to repair or to replace the damaged parts
  • Worked on repairing & unlocking iPhones, iPads, Blackberries, Androids, and Metro phones.
  • Repaired iPhones, samsungs, HTC, Lg and tablets.
  • Repair iPhone and Samsung devices Sold cell phone accessories Making sure customers were satisfied with repair Participating in physical inventory counts
  • know how to fix all kinds of cellphone iphone android htc etc.....laptop desktop...
  • Diagnosed and repaired Apple devices such as IPods, IPhones and IPads.
  • Specialize in Mobile smartphone and tablet repair (iPhones, Samsung Galaxys, Tablets, etc.

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9. Apple

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Here's how Apple is used in Cell Phone Technician jobs:
  • Experience in repairing Windows and Apple Computers.
  • Mastered all Apple, and Samsung repairs.
  • fix, trade and sell and Apple products.

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10. LCD

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Here's how LCD is used in Cell Phone Technician jobs:
  • Performed fundamental soldering, replaced components, USB connectors, LCD's, Vibe Motors and assorted components as needed.
  • Disassemble damaged or broken cell phones, replace and fix LCD screens, key pads, and speakers/micro phones.
  • Replace Components such as antenna, battery, LCD screens, keypads, buttons, camera, etc.
  • Repaired and replaced defective cell phone batteries, LCD screens, antennas, buttons, and speakers.
  • Evaluate the appearance/cosmetics of the LCD to detect visible flaws such as cracks or scratches.
  • Repair cell phones by replacing flex cables, cameras, LCD, vibrators and speakers.
  • Removed and replaced components such as ribbon cable, speaker, and LCD screen.
  • Tested LCD screens for function, and refurbished LCD screens.
  • Repair and replace cracked screens and LCD panels.
  • Repair, Inspect and test 100% of all LCD before released to the client.
  • Replace defective parts from cell phones including LCD, Touch Screen, Housings, Keypads, Speakers, and Cameras.
  • Repair Sprint Cell Phones: Including software resets, replacement of digitizers, LCD displays, speakers.
  • Repaired cell phone components, such as connectors, LCDs, flex, cameras, etc.
  • Replaced main components of the devices such as LCDs, digitizers, data ports, speakers, etc.
  • Replace LCD , Ribbon cable, broken glass, touch screen digitizer on multiple models
  • Repair Smartphones LCD, Digitizer, Operating System and other components.
  • cracked screens, Lcd's.
  • Repaired cell phone devices from cracked LCD/digitizer Micro solder charging ports to the logic board Replaced battery components
  • Involved diagnosing problems, cosmetic inspection, completely re-furbing and replacing electronic parts, lcd s, vibes, loud speakers ect..

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11. Electronic Devices

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Here's how Electronic Devices is used in Cell Phone Technician jobs:
  • Programmed electronic devices via computer and manually.
  • Maintained and purchase inventory including electronic devices, phone accessories, candy, food, and drinks.
  • Diagnose and perform repairs on electronic devices, primarily smart phones, tablets and laptops.
  • Well informed of upcoming electronic devices and/or new services.
  • Repair cell phones and other electronic devices.
  • Perform high quality repairs and refurbishment of electronic devices: phones/tablets/laptops/GPSs/ etc.
  • Inspect, test, sort, sample and process cell phones and other electronic devices for defects, wear and tear.
  • Perform high quality repairs and refurbishment of electronic devices: phones, tablets, laptops, and GPSs etc.

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12. Technical Support

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Here's how Technical Support is used in Cell Phone Technician jobs:
  • Supervised over 50 technicians providing technical support as needed.
  • Provided telephone-based technical support for clients.
  • Repaired cell phones and provided technical support on hardware, software, and operating systems that vary across mobile devices.
  • Offer Customer/Technical Support for Sprint, Virgin Mobile and Boost Mobile cell phones.
  • Job description and duties: Technical support for a wireless cell phone provider.
  • Managed call flow and responded to technical support needs of customers.
  • Provided technical support and consulting services to personal gadget buyers.
  • Provided technical support and performed cell phone repairs.
  • Assisted customers customer services, purchases and technical support.
  • Provided technical support to Telus dealers.

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13. Sales Goals

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Here's how Sales Goals is used in Cell Phone Technician jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Ascertained customers needs to tailor product and service recommendations to their needs, while also fulfilling personal and company sales goals.
  • Set and maintain daily and monthly sales goals.

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14. Laptops

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Here's how Laptops is used in Cell Phone Technician jobs:
  • Repair PC/Laptops/networks/printers/tablets/cell phones as needed.
  • Monitored parts inventories, and placed weekly orders of up to $2,000 for various parts for phones and laptops.
  • Diagnosed and repaired issues with devices such as laptops, cell phones, play-stations, etc.
  • Solve and troubleshoot the problems related to desktop computers, laptops and different types of computers.
  • Provided equipment for agency cellphones, laptops and tablets for probation officers.
  • Manage PC Technicians in repairing desktops and laptops.
  • Repair phones, tablets, laptops and computers.
  • Created Hard drive Images of software's on PC's & Laptops.
  • Have experience in troubleshooting, repairing all kinds of cell phones, ipads, tablets and laptops.
  • Repair smartphones, tablets, laptops, and electronics on a hardware level.
  • Repaired Laptops and tablets such as IPads/Galaxy tabs.
  • Received Payments For Services Repaired Cell Phones and Laptops Greeted Clients And Visitors Processed Cell Phone Payments Scheduled Appointments Answered Incoming Calls

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15. Android

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Here's how Android is used in Cell Phone Technician jobs:
  • Trained employees on modifying Android software to be used on different wireless carriers.
  • Fixed and solved phone issues such as Apple and Android phones.
  • Research results have been tested on the Android System.
  • Worked alongside a team of three cell phone technicians where we specialized inAndroid and IOS devices.
  • Worked @ Hobi International- cell phone manual erase) Job Title * Erase customer data from android and Apple devices.
  • Upgrade devices to latest Android and iOS firmware.
  • Take incoming calls for Samsung Android Smart phones Trouble shoot hardware and software issues Setup repairs Take credit card payments
  • Repaired multiple apple and android devicesReplaced charge ports, screens, and heaphone jacksPlaced orders for OEM replacement parts

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16. LG

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Here's how LG is used in Cell Phone Technician jobs:
  • Function test well known cell phones such as Motorola, Samsung, Sony, Nokia, and LG.
  • Repaired most phones made by Motorola, Samsung, LG, HTC, Blackberry, and Nokia.
  • Diagnosed, repaired and tested a variety of LG cell phones.
  • Worked on LG, Blackberry, Nokia, Samsung, HTC, Huawei and Motorola phones.
  • Refurbish and test cellular phones made by Motorola, LG, Audiovox, and Samsung.
  • Work with brands like HTC, Samsung, Apple, LG, Huawei, Motorola, Blackberry, Nokia.

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17. Data Entry

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Here's how Data Entry is used in Cell Phone Technician jobs:
  • Organized and maintained the company s inventory records using Microsoft Excel for data entry.
  • Maintained accurate inventory levels, and serial number database for equipment through data entry.
  • Set up system that streamlined data entry into new Vehicle Oracle System.
  • Key in data entry on computer for each phone.
  • Attended weekly conference calls Skills Used Data entry.
  • Applied skills: Communication skills, data entry, organization, multi-tasking, problem solving, technical knowledge, etc.
  • acquired for Solder Tech, Data Entry.

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18. Phone Calls

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Here's how Phone Calls is used in Cell Phone Technician jobs:
  • Offer the best customer service with walk ins and create sales leads through phone calls
  • Respond to customer's issues through our email ticketing system and field phone calls.
  • Answer telephone calls to assist computer users encountering problems.
  • Received and answered phone calls.

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19. Nokia

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Here's how Nokia is used in Cell Phone Technician jobs:
  • Worked mainly on Blackberry phones, but also worked on Samsung, HTC, Nokia, and others.
  • Fixed cell phones and also installed accessories for cell phones with a special emphasis on Nokia.
  • Test and repair cell phones to component level for Motorola and Nokia cell phones.
  • Tested, analyzed and repaired various CDMA cellular phones including Motorola, Samsung, Nokia, Qualcomm, and Audiovox.
  • Repaired CDMA & TDMA cell phones on a the circuit board levelIncluding Nokia and Motorola cell phones
  • Test Nokia cell phones down to component level Repair PCB's down to component level (surface mount) Software upgrades Inspection

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20. Smart Phones

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Here's how Smart Phones is used in Cell Phone Technician jobs:
  • Perform routine inspection, testing, and repair of smart phones and other mobile devices.
  • Implemented my sales experience to sell smart phones with new lines of service and upgrades.
  • Repaired smart phones and basic phones quickly and efficiently.
  • Resolve selected issues with smart phones and tablets.
  • Refurbish used smart phones, including re-programming and replacing hardware Helped built business

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21. Ipad

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Here's how Ipad is used in Cell Phone Technician jobs:
  • Repair cell phones and iPads.

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22. HTC

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23. Cdma

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Here's how Cdma is used in Cell Phone Technician jobs:
  • Repair cellular phones by reading schematic, troubleshooting RF and electronic circuits, and testing by using CDMA test set.

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24. Water Damage

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Here's how Water Damage is used in Cell Phone Technician jobs:
  • Cracked screens, LCD's, water damage, speaker repair, etc.
  • screen replacement keep board replacement water damage installed programs
  • Replace & repair defective wireless devices of all kinds to include water damage, cracked screens, LCDs & more.
  • Cracked screens, Water damage, Ect...)
  • Water damage assesment (isopropyl alchohol treatment).

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25. GSM

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Here's how GSM is used in Cell Phone Technician jobs:
  • Provide technical expertise and perform data transfer and repairs on different network system (CDMA, GSM, and IDEN).
  • Trained in repair, troubleshooting, testing, and refurbishment of CDMA, TDMA, and GSM cell phones.
  • Worked on GSM, CDMA Phones in order to be used by multiple carriers.
  • Repaired the CDMA and GSM Samsung, Motorola cell phones.
  • Monitor and maintenance the mobile phone equipments Supervise the GSM mobile phone network(2G) hardware equipment normal operation.

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26. RAN

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Here's how RAN is used in Cell Phone Technician jobs:
  • Translate information with strong attention to detail to accurately convey conversation between clients.
  • Validate information presented by customers and complete transactions.
  • Arranged merchandise transportation and delivery.
  • Transferred tools, parts, equipment and supplies to and from the work stations.
  • Offer customers mobile insurance and protection plans for future repairs on the phone.
  • Perform computer inventory transactions for the issuing of materials for work orders.
  • Fill and transact Material Cost Transfers (MCT) upon request.
  • Process sales transactions using cash, debit cards and personal checks.
  • Sell cellphones, port numbers from different companies and transfer information.
  • Schedule employees, and manage purchases and transactions.
  • Replaced lights, antennas and transmission lines.
  • Handled customer service and POS transactions.
  • Maintained store product and appearance.
  • Worked at heights ranging from 200 to 500 ft. above the ground.
  • Operated back hoe, front end loader, and crane.
  • Created a program that could translate English phrases to TextSpeak and vice versa using various data structures and input/output operations.
  • Maintained store appearance all day, setup displays, organized shelves according to plannograms.
  • Repaired or replaced consumer cell phones and smartphones, that were covered under warranty.
  • learned all aspects of repairing numerous cell phone brands
  • Assist customers with their wireless needs from data transfer to smartphone upgrade..

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27. Component Level

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Here's how Component Level is used in Cell Phone Technician jobs:
  • Level 2 and 3 repair to component level of cell phones, PDA's tablets and computer modems.
  • Conducted troubleshooting at component level (circuits/capacitors) on cell phone boards.
  • Tested and repaired cell phones to the component level.
  • Perform troubleshooting and replacement to the component level.
  • Performed component level trouble shooting of cell phones.

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28. LTE

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Here's how LTE is used in Cell Phone Technician jobs:
  • Resolve assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
  • Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
  • Install antennas, LTE, microwave path, fiber optics, power cables, swap antennas and hang lines.
  • Ascend Cell phone towers, upgrade, and repair existing hardware on tower tops and in shelters.
  • Consulted clients' technical issues, translation and support needs.
  • Climb towers and troubleshoot LTE and Fiber Link systems.
  • Installed AT&T LTE upgrades.

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29. Cell Phone Towers

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Here's how Cell Phone Towers is used in Cell Phone Technician jobs:
  • Climb cell phone towers to do a number of things from radio replacement to simple light bulb changes.
  • Manage, repair, and builds of cell phone towers around the country.
  • Climbed cell phone towers with climbing gear, aligning the Azimuth.
  • Maintained the cell phone towers I was assigned to Pictures maintained to show work decom /new projects

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30. Trouble Shooting

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Here's how Trouble Shooting is used in Cell Phone Technician jobs:
  • Assisted customers with cell phone issues by trouble shooting to diagnose cell phone technicalities.
  • Trouble Shooting, Setting up cell phones and sales.
  • Trouble shooting customer problems and shipping out phones.

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31. New Accounts

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Here's how New Accounts is used in Cell Phone Technician jobs:
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Credit Checks *Set up New accounts *Bill breakdown *POS/POA*Handle Guest Cell Issues
  • Develop and manages new accounts.
  • Design presentations and marketing campaigns for the promotion of the products Manages and develop new accounts.

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32. Surface Mount

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Here's how Surface Mount is used in Cell Phone Technician jobs:
  • Have had a course on surface mount soldering of resistors, quad flat packs and other components on phones.
  • Perform both through hole and surface mount PCB soldering.
  • Performed replacement of surface mount components in phones.
  • Performed advanced soldering, including discrete surface mount devices, fine pitch integrated circuits, multi-conductor connectors and BGA type devices.
  • Perform basic soldering, including discrete surface mount devices usually having 3 leads or less and multi-conductor connectors.
  • Perform basic soldering and desoldering using handheld soldering equipment Performed fundamental soldering, including discrete surface mount devices and multi-conductor connectors.

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33. Product Knowledge

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Here's how Product Knowledge is used in Cell Phone Technician jobs:
  • Shared product knowledge with customers while making personal recommendations.
  • Created solutions for complex challenges and trained peers in methodology to build product knowledge.
  • Trained customer on product knowledge of phone
  • Provide prompt and courteous service to all customers Utilize product knowledge to promote sales.
  • Promoted sales by assisting customers and offering suggestions Utilize product knowledge to promote sales Maintained Monthly Sales Quotas

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34. Assembly Line

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Here's how Assembly Line is used in Cell Phone Technician jobs:
  • Job Description: Efficient and timely repair on cell phones on an assembly line.
  • Inspect the cellular device and record data, After inspection send the cellular devices to the assembly line for packaging.
  • Repaired and scanned cell phone barcodes coming off assembly line

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35. Circuit Boards

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Here's how Circuit Boards is used in Cell Phone Technician jobs:
  • Soldered circuit boards Disassembled, reassembled and corrected changeover.
  • Managed and trained cell phone technicians to troubleshoot and repair cell phone circuit boards.
  • Used a solder gun to replace parts on circuit boards.
  • Circuit boards, electrical switches etc.
  • Repaired and replaced damaged circuit boards.
  • Assembled circuit boards Performed function test Install programs Quality Control

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36. Parts Information

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37. Routine Inspections

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38. Hand Tools

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Here's how Hand Tools is used in Cell Phone Technician jobs:
  • Replaced defective parts, using hand tools.

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39. POS

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Here's how POS is used in Cell Phone Technician jobs:
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Used designated tools to perform the job and escalate when help is required to eliminate the possibility of workmanship errors.
  • Stock and sell merchandise /set up phone contracts for customers wanting cell phone service/printed and edited photos banners and posters
  • Repaired refurbished cell phones by checking the phone visibly and attempting to operate if possible.
  • Position required working on the ground and climbing cell phone towers following strict safety regulations.
  • Performed repairs of devices using specified tools in as timely a manner as possible.
  • Counted out the daily deposit at the end of the day.
  • Position or align components for assembly, manually or using hoists.
  • Possess good communication skills, clear eyesight and strong reading abilities.
  • Used POS system to determine which repair needs to be started.
  • Completed cash and credit card transactions using a POS.
  • Maintained number one position on the golden list.
  • Provide the best customer service possible.
  • Performed business duties such as keyholder, operated the POS system, and graphically designed promotional fliers.
  • Full time position cell phone technician fix phones sale cell phone cases and repair phones.
  • Repair the cell phone if possible, recommend replacement if It unfixable.
  • Position parts and subassemblies by using templates or reading measurements.
  • bill payment & cell phone sales work with post paid plans and prepaid plans help put up displays check inventory weekly

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40. Inventory Control

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Here's how Inventory Control is used in Cell Phone Technician jobs:
  • Performed inventory control, cycle count on parts and materials in warehouse and factory floor.
  • Completed inventory control on completed cell phones.
  • Inventory control and store management.
  • Inventory Control [ ] (contract).
  • Inventory control for all tools and supplies used by employees Repaired cell phones Manually programmed phones

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41. Test Procedures

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42. QA

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Here's how QA is used in Cell Phone Technician jobs:
  • Tested equipment according to QA specifications
  • Open, disassemble, repair, replace parts, solder and reassemble units when done and test repaired units for QA.
  • Performed quality assurance (QA) processes.
  • Repair Cell phone, QA phones
  • Assisted in QA over shipping and recieving line.

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43. Computer System

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Here's how Computer System is used in Cell Phone Technician jobs:
  • Utilized different computer systems for inventory and customer support purposes.
  • Type customer personal information accurately into computer system.
  • Scanned cell phones in computer system, packaged them and put on pallet.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Entered and verified cellphones IMEI numbers into the computer system.
  • Worked with computer system to process, cellular phone contacts.
  • Use of computer systems to enter customer data.
  • Repair Next Link Eveleth, MN Repairing and servicing cell phones, reprogrammed computer systems

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44. Customer Complaints

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Here's how Customer Complaints is used in Cell Phone Technician jobs:
  • Maintained friendly and professional customer interactions Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Resolve customer complaints regarding sales and service within my department and in other departments.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Resolve customer complaints regarding sales and service.
  • Repair cell phones, upsell phone cases and accessories, resolve customer complaints, keep weekly inventory.

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45. Game Consoles

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46. Part Numbers

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low Demand
Here's how Part Numbers is used in Cell Phone Technician jobs:
  • Verified part numbers and placed parts in appropriate shipping containers.

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47. Billing Questions

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low Demand
Here's how Billing Questions is used in Cell Phone Technician jobs:
  • Greet customers and help them with any technical issues with their cell phones and with any billing questions.
  • Assisted customers with their wireless needs fixing software issues and billing questions

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48. Wireless Phones

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low Demand
Here's how Wireless Phones is used in Cell Phone Technician jobs:
  • Programmed/activated wireless equipment, shipped out customer replacement phones and equipment, inspected refurbished wireless phones.
  • Performed fundamental diagnostics and troubleshooting of wireless phones.

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49. Document Repairs

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low Demand

50. Different Models

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low Demand

Cell Phone Technician Jobs

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20 Most Common Skills For A Cell Phone Technician

Customer Service

22.8%

Hardware Issues

8.4%

Verizon

6.3%

Cellular Devices

5.7%

Cell Phones

5.2%

T-Mobile

4.9%

Samsung Galaxy

4.9%

Iphone

4.9%

Apple

4.4%

LCD

4.2%

Electronic Devices

3.9%

Technical Support

3.7%

Sales Goals

3.2%

Laptops

2.9%

Android

2.8%

LG

2.6%

Data Entry

2.5%

Phone Calls

2.4%

Nokia

2.2%

Smart Phones

2.2%
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Typical Skill-Sets Required For A Cell Phone Technician

Rank Skill
1 Customer Service 17.4%
2 Hardware Issues 6.4%
3 Verizon 4.8%
4 Cellular Devices 4.4%
5 Cell Phones 3.9%
6 T-Mobile 3.7%
7 Samsung Galaxy 3.7%
8 Iphone 3.7%
9 Apple 3.3%
10 LCD 3.2%
11 Electronic Devices 3.0%
12 Technical Support 2.8%
13 Sales Goals 2.4%
14 Laptops 2.2%
15 Android 2.2%
16 LG 2.0%
17 Data Entry 1.9%
18 Phone Calls 1.8%
19 Nokia 1.7%
20 Smart Phones 1.7%
21 Ipad 1.5%
22 HTC 1.4%
23 Cdma 1.3%
24 Water Damage 1.2%
25 GSM 1.1%
26 RAN 1.0%
27 Component Level 1.0%
28 LTE 0.9%
29 Cell Phone Towers 0.9%
30 Trouble Shooting 0.8%
31 New Accounts 0.8%
32 Surface Mount 0.8%
33 Product Knowledge 0.8%
34 Assembly Line 0.8%
35 Circuit Boards 0.8%
36 Parts Information 0.8%
37 Routine Inspections 0.8%
38 Hand Tools 0.7%
39 POS 0.7%
40 Inventory Control 0.7%
41 Test Procedures 0.7%
42 QA 0.6%
43 Computer System 0.5%
44 Customer Complaints 0.5%
45 Game Consoles 0.5%
46 Part Numbers 0.5%
47 Billing Questions 0.5%
48 Wireless Phones 0.5%
49 Document Repairs 0.5%
50 Different Models 0.4%
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15,734 Cell Phone Technician Jobs

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