Customer Success Manager jobs at Cengage Learning - 618 jobs

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally - all united by a passion for innovation and excellence. Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences. Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative. What You Will Experience In This Role: We are looking for a Customer Success Manager (CSM) who understands the challenges and opportunities that our customers face and is excited to coach them to positive outcomes, with their CORRIDOR solutions! Through close partnerships, superior guidance, and interdepartmental collaboration, CSMs partner with customers to help them define goals that align with Continuum's capabilities to help them accomplish their objectives. CSMs engage with customers to drive adoption of our solutions and realize value by exploring their needs and guiding them through an action-based success plan. If you're a self-directed, collaborative, detail-oriented problem-solver... and able to become a trusted advocate and go-to resource for our clients, we want to meet you! Responsibilities: For assigned customers, establish clear customer retention and growth goals and work your customer points of contact and their executives to define and drive continuous improvement plans around the optimized use of their CORRIDOR software. Assist customers with configuring, training, and navigating their CORRIDOR software environment using recommended best practices with an understanding of the client's business processes, so they get the most value from their CORRIDOR experience and their relationship with Continuum. Manage the backlog of client-specific issues, concerns and projects ensuring that status and progress are monitored and communicated to both the client and appropriate CAMP teams via regular status reports. Seek to promote the value of CORRIDOR and upsell services and products with brand image and promoting value through an excellent customer experience. Review customer support requests, complaints and concerns, other feedback, and customer telemetry to seek to improve all aspects of the customer experience with CORRIDOR. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value. Maintain an in-depth understanding of CORRIDOR products and our services, assist customers with questions and suggest the best products for their needs. Facilitating interdepartmental collaboration to expedite customer goal attainment. Develop and apply new processes to improve customer health, increase retention, and mitigate risks. Conducting regular customer business reviews to demonstrate the value of CORRIDOR software and to celebrate our customer's successes. Programmatically capture customer needs and behaviors to fuel Continuum's customer-obsessed decision making, product innovation, and continuous improvement. Other duties as assigned. Skills: Technical skills required, as they relate for the configuration of an ERP solution such as CORRIDOR in an enterprise work environment such as our customers. Accountability and strong organizational skills are essential. Ability to project manage, establish milestones and keep all Continuum and customer team members on task without creating a negative work environment internally and with the customers. Experience analyzing customer usage and support data to identify the high leverage items each customer company should be focused on to get the most value. Ability to maintain a high level of professionalism to represent CAMP positively with the client in all situations. Ability to understand and discuss technical aspects of CORRIDOR and the customers' various custom software platforms to help the Continuum team resources to provide potential root cause of issues and enhancement requests. Must be able to manage difficult or emotional customer situations; responds promptly to customer needs; solicit internal and external customer feedback to improve service; respond to requests for service and assistance. Ability to speak and write clearly and persuasively in both positive or negative situations; listen and seek to understand; respond professionally to questions; and actively participate in meetings as assigned. Ability to represent CAMP in the best light with all employees of the client regardless of the situation or location. Able to assume ownership of issues/problems/projects and ensure they are being resolved in a timely manner regardless of which CAMP resource is assigned responsibility. Display a willingness and comfort to make decisions exhibiting sound and data-based judgments. Demonstrate accuracy, thoroughness and look for ways to improve and promote quality. Ability to operate independently with a high degree of productivity and reliability. Must have the ability to be on-call beyond normal business hours and on weekends in the rare case it is needed by the customer. Must contribute to building a productive teamwork environment with client and Continuum teams and build a positive team morale around group commitments to goals and objectives. Deep understanding of customers concerns and issues regarding the use of CORRIDOR, and the ability to troubleshoot and resolve as needed. You have: Must have at least 5 years of direct experience with the deployment, implementation, training, and optimization of a cloud-based SaaS ERP solution. Experience with an aviation manufacturing or aviation maintenance business is required. Experience driving success with highly configurable ERP software such as CORRIDOR Aviation Service Software or similar aviation maintenance ERP solutions is a strong plus. Experience as a Customer Success Manager for a commercial ISV software supplier is a plus. Expert problem-solving and project management skills are needed. A track record of collaboratively working with diverse teams to foster relationships and achieve results. Ability to communicate optimally and succinctly with a discernment for the nuances of the aviation maintenance business and organizational structures. A comfort in navigating ambiguity within a range of varied customer organizations. Ability to lead multiple projects across a portfolio of customers. Basic knowledge of current IT networking standards, client/server software systems configurations, and web-cloud architectures is desired. Some travel is required for this position ( Experience in the professional use of computers especially the use of Microsoft Office suite is required. An associates degree from a two-year college or technical school is required. BS+ degree is strongly preferred. Why Work at CAMP? Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation. CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact ******************. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The St. Louis Blues and Enterprise Center are searching for a passionate, self-starter for the role of Client Retention Executive. This position is primarily responsible for retaining and growing an assigned season ticket holder account base through the delivery of superior customer service, relationship building, and referral generation. This role is a hybrid sales and service position. The ideal candidate is a positive team player that is detail oriented, self-motivated, flexible, energetic, outgoing, and resilient and has a strong desire to develop as a sales and service professional. Responsibilities: Meet and exceed yearly retention goals with assigned Season Ticket Holder account base Generate new revenue from current clientele through value-added, group and suite packages, upgrades, and referrals Build strong relationships with Season Ticket Holders by fulfilling all required Season Ticket Holder touchpoints via proactive communication including phone calls, emails, handwritten notes, and in-seat visits Provide superior levels of customer service to an assigned base of season ticket accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and arena details that are relevant Anticipate, respond to and resolve all Season Ticket Holder complaints, requests and inquiries in a timely and professional manner while maintaining a positive and productive demeanor Produce memorable experiences and hattrick moments for clients to create long-lasting relationships and solidify the bond between the Blues and our Season Ticket Holders Perform game day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing season ticket holder needs, etc. as well as participate in all season ticket holder related special events Utilize KORE and Archtics CRM system to record and maintain all personal touchpoint interactions with clients and document all appropriate details and information Collaborate with ticket sales and ticket operations teams to ensure efficient and quality servicing of accounts Other duties as assigned Required Qualifications: Bachelor's degree (or requisite experience) required 2 years of sales and/or services experience in the sports or hospitality industry 1+ years of experience with Ticketmaster Archtics ticketing and KORE CRM system preferred Demonstrated ability in the areas of relationship building, communication, time management and organization Demonstrated ability to work well within a team environment Proficiency with Microsoft Office Suite Ability to attend all home games and work non-standard hours including nights, weekends, and holidays We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Job Questions: Are you available to work hours that include nights and weekends, as needed? Are you authorized to work in the United States? Are you local to St. Louis or willing to relocate for this position? What is your desired compensation? Have you worked in a sales role before

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Job Title: Senior Account Manager, Social Media (Sports Brand Clients) Reports To: VP, Digital Marketing Who We Are: WME is the world's preeminent talent agency. With over 125 years of experience, WME enables artists, athletes and brands to grow their businesses, leverage the full potential of their intellectual property, and bring projects to life that define the cultural landscape. WME's expertise spans books, comedy, digital media, fashion via The Wall Group, IMG Models, Art + Commerce, film, food, licensing, music, sports, speakers via The Harry Walker Agency, television, theater, and more. What You'll Do: The Senior Account Manager will lead the day-to-day strategy and management of WME Sports' social media initiatives across client and property portfolios. This role is ideal for a results-driven strategist with extensive experience in marketing, content development, and client service. The position requires strong organizational, leadership, and communication skills to ensure successful collaboration across teams and clients. Client & Account Management • Serve as the day-to-day lead for WME Sports' social media accounts, managing communication, deliverables, and expectations across both the Properties and Client Services businesses. • Build strong relationships with clients and internal teams to ensure alignment on goals, timelines, and performance. Strategic Leadership • Develop and oversee social media strategies that drive engagement, elevate brand presence, and align with broader business objectives. • Use industry expertise and market insights to proactively identify opportunities that keep WME ahead of trends. Creative Collaboration • Work closely with creative, brand, and video teams to ensure all content aligns with strategy and meets the highest standards of quality. • Translate client goals into actionable creative briefs and guide execution across multiple platforms. Campaign Development & Pitch Support • Partner with internal stakeholders to create proposals, pitch materials, and strategic recommendations for new and existing clients. • Attend meetings and presentations as needed to represent the social media perspective and support business growth initiatives. Hiring Rate Maximum Compensation: $120,000 annually Hiring Rate Minimum Compensation: $90,000 Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $90,000 annually (minimum will not fall below the applicable state/local minimum salary thresholds) Hiring Rate Maximum: $120,000 annually WME is an equal opportunity employer and encourages applications from qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Teall Properties Group (TPG) believes in the high school experience and how it positively shapes our next generation. It is our mission to support this cause by connecting its community to organizations and brands that share in this belief. TPG is currently looking for an experienced revenue-generating and innovative individual to oversee and manager sponsorship sales around the state of Florida. The Senior Account Manager will play a critical role in expanding TPG's statewide sponsorship portfolio, building innovative marketing solutions for brands, and ensuring partnerships are executed at a high level across FHSAA championships and initiatives. This position requires a strong sales professional who thrives in relationship-driven environments, understands sponsorship strategy, and is passionate about high school athletics. Key Responsibilities Sales & Pipeline Management Own and actively manage a statewide partnership sales pipeline for FHSAA, including new business development, renewals, and upsell opportunities. Prospect and generate new leads through cold outreach, networking, referrals, and existing relationships. Meet or exceed individual revenue goals while contributing to overall team sales objectives. Negotiate, structure, and close multi-year partnership agreements aligned with company revenue targets. Maintain accurate records of all prospects, accounts, contracts, and pipeline activity within TPG's CRM system. Partnership Strategy & Activation Develop customized, integrated sponsorship proposals utilizing traditional and non-traditional marketing channels (signage, digital, social, promotions, fan engagement, B2B, on-site activations, etc.). Build creative marketing solutions that align partner objectives with the FHSAA mission and student-athlete experience. Collaborate with internal partnership, creative, and operations teams to ensure seamless execution and fulfillment of all contractual assets. Oversee activation planning and fulfillment at select FHSAA state championship events and major initiatives. Manage timelines, inventory, and seasonal deadlines to ensure all partnership elements are delivered accurately and on time. Relationship Management Build and maintain strong relationships with corporate sponsors, FHSAA leadership and staff, vendors, and internal TPG teams. Serve as a trusted strategic partner to clients, identifying opportunities for growth and long-term partnership value. Represent TPG and FHSAA at events, meetings, and game-day activations in a professional, collaborative manner. Stay informed on market trends, competitive landscape, and evolving sponsorship best practices within high school athletics.

locations: USA-MA-Flexible Location: USA-RI-Flexible LocationSenior Field Sales Account Manager - Boston & Rhode Island## **Job Description****Territory:** Boston, South Shore / Southeastern Massachusetts & Rhode Island. Candidate must be located within this region.You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.The **Senior Field Sales Account Manager** role at Kimberly-Clark Professional plays a critical role in driving our regional strategy, delivering on key financial targets, and partnering with customers to deliver best-in-class experiences. Account Managers will sell branded towel, tissue, and manufactured wiper products of Kleenex, Scott, Cottonelle, and WypAll brands to the targeted market segments depending on the territory: Office Buildings, Education, Lodging, and Manufacturing. The focus of this sales role will be face-to-face selling to key end user segments through distribution to achieve sales goals.The ideal candidate for this role embraces an ambitious, consultative and agile mindset, strategically utilizes internal resources and technology to help solve customer challenges, is a storyteller who can deliver customer communication in face-to-face settings and has an excellent financial and operational acumen. This individual has had a proven track record of sales success. The KCP Sales Account Manager will leverage their experience to lead with empathy and provide solutions while at the same time focusing on what matters most: adding customer value and achieving overall sales goals, growth and profitability objectives in their respective region.Candidates will be in the field on a consistent basis, calling on distributor partners and end user customers to achieve goals in acquisition, along with retention and penetration of existing business within the territory.In this role, you will:* Expertly use prospecting skills to identify large end users and end user markets* Build and maintain strategic relationships with distribution partners* Proactively use digital technology (video, AI, and social media, etc.) platforms to identify leads and business opportunities, build relationships, and represent KCP's brand* Regularly engage existing targeted end user customers to understand their business needs and identify buying behavior/value drivers in order to best position current and new products and solutions* Develop & own exceptional relationships with Distributor Sales Representatives (DSRs) and serve as a proven selling consultant to help jointly close sales when relevant* Collaborate with the Distribution Management teams and DSRs to initiate/build relationship with potential end-user customers* Engage targeted distribution customers to understand their business needs/drivers and execute activities to support those needs* Utilize end user marketing insights, digital prospecting techniques, and centrally developed lead campaigns to generate opportunities and close new business Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands-and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform - so there's your open door of opportunity. It's all here for you at Kimberly-Clark.**Led by Purpose. Driven by You.****About You**You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:* 5+ years outside or inside sales experience* High school degree or equivalent; Bachelor's Degree preferred.* CRM system knowledge - Salesforce Lightning and pipeline management tools* Experience in Digital, virtual and/or social selling platforms* This role is available for local candidates already authorized to work in the role's country only* A valid driver's license* Willing to travel up to 60% locally and 15% overnight Desired functional skills/competencies:* **Digital Selling**: Digital technology platforms to identify leads, build business opportunities and relationships.* **Business Acumen**: Ability to apply financial insights to guide decision-making; ability to use internal and external data to craft a compelling story to respond to opportunities.* **Results Orientation**: Drive to win; makes courageous decisions to drive sales results with new and existing customers.* **Agility**: Adapts to new situations quickly; takes calculated risks.* **Relationship-oriented**: Builds broad network and strong relationships.* **Propensity for Action**: Sense of urgency to get work accomplished.* **Proactive**: Takes initiative; self-driven.* **Resiliency**: Overcome obstacles; perseverance for long sales cycles.* **Competitive**: Achievement motivation; driven to win.* **Active Learning**: Ability & desire to learn quickly, fail fast and apply learning.* **Active Listening/ Emotional Intelligence**: Aware of others' emotions; uses emotional information to guide thinking and behavior.* **Analytical Reasoning**: Data fluency; deriving insights from financial and market data.**Total Benefits**Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see .May be eligible for FAVR mileage reimbursement program.**Great support for good health** with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.**Flexible Savings and spending accounts** to maximize health care options and stretch dollars when caring for yourself or dependents.**Diverse income protection insurance options** to protect yourself and your family in case of illness, injury, or other unexpected events.**Additional programs and support** to continue your education, adopt a child, relocate, or even find temporary childcare.**To Be Considered** Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.In the meantime, please check out the .**And finally, the fine print….***For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce #J-18808-Ljbffr

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. MANAGER, SPONSORSHIP SALES (CLEVELAND STATE UNIVERSITY) Cleveland State University Cleveland, Ohio On Site THE RUNDOWN Playfly Sports is looking for a Manager, Sponsorship, to join our team at Cleveland State University. This position, as department head, will manage all aspects of sponsorship sales, activation and fulfillment. The Manager has overall responsibility for generating new revenue, servicing sponsorship accounts, ensuring that sponsorship sales revenue goals are met, and will be integral in the development of sales and service strategies. WHAT YOU'LL ACCOMPLISH • Conduct daily sales outreach and relationship-building through calls, emails, meetings, and other communications with sponsors, businesses, and prospective partners. • Retain and grow existing sponsorships while developing new partnerships through a relationship-based sales approach. • Negotiate, value, and execute sponsorship contracts across all available assets. • Create integrated sponsorship packages in coordination with marketing and ticketing teams to drive measurable ROI. • Lead compelling sponsorship sales presentations aligned with short- and long-term departmental objectives. • Manage and track all marketing inventory, develop new assets, and oversee fulfillment and proof-of-performance delivery. • Deliver exceptional service to sponsors and university partners, consistently exceeding expectations in both revenue generation and client experience. • Maintain CRM accuracy and manage the sales pipeline to ensure timely and transparent communication with all stakeholders. • Track and report daily, weekly, and monthly sales metrics and performance results. • Analyze market trends and partner performance to identify new revenue opportunities and improve future strategies. • Develop and execute the approved annual business plan and operating budget. • Collaborate with the university liaison to create, present, and communicate sponsorship sales strategies, procedures, and processes. • Serve as an active member of the external operations team, participating in weekly leadership meetings and campus collaboration. • Ensure compliance with university, conference, and NCAA regulations in all sponsorship activities. • Perform other related duties as assigned. WHAT YOU'LL BRING • 3-5 years in a revenue generating role and two (2) years in a sales leadership position is preferred. • 1 year Sponsorship Sales experience preferred • Bachelor's degree is preferred but not required • Proven track record of success around sales and service for both tickets and sponsorships • Strong work ethic, honesty, open to learning, passion for sports revenue, positive attitude, leadership, and high levels of productivity • Problem-solver, intrinsically motivated, consistent, and ability to prioritize well • Computer proficient (Microsoft Word, Excel, Outlook, PowerPoint, Adobe Suite) and detail oriented • Excellent communication, presentation and listening skills • Strong organizational and time management skills TRAVEL, LIFTING, PHYSICAL REQUIREMENTS • The work is sedentary in nature • Walking, standing, bending and carrying of light office items is required • The work is typically performed in an adequately lighted and climate-controlled office environment • May require occasional travel COMPENSATION Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact **********************. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy

Do you have a passion for Cleveland, events, and driving economic impact? Join us and help shape the future of sports tourism in The Land. If you're a self-starter ready to make big things happen, this could be the role for you. Greater Cleveland Sports Commission is seeking a strategic, relationship-driven Sports Sales Manager to play a key role in attracting marquee sporting events to Cleveland. This role partners with nationally recognized organizations across the professional, collegiate, youth, and international sports markets to bring world-class events that drive economic impact, elevate Cleveland's visibility, and inspire community pride. About the Role The Sports Sales Manager leads proactive sales strategies to identify, solicit, and secure major sporting events for the region. This position requires exceptional relationship-building, industry expertise, strong communication skills, and a passion for advancing Cleveland as a premier destination for sports tourism. You will collaborate closely with sports facilities, national governing bodies, hotels, local partners, and community stakeholders. A significant portion of the role includes public-facing speaking, presentations, and on-site support during events. Key Responsibilities Sales & Relationship Management Build, strengthen, and maintain relationships with executives of Cleveland's sports facilities and industry partners. Proactively identify, target, and recruit major sporting events that drive visitation, economic impact, and national exposure. Leverage deep industry knowledge of collegiate, professional, international, and youth sports markets to strategically pursue high-value opportunities. Present regularly to clients and community stakeholders through polished, professional sales presentations. Bid Development & Event Acquisition Lead the preparation and presentation of competitive bid proposals to nationally recognized organizations. Collaborate with local businesses and partners to provide bid materials, resources, and shared opportunities. Manage extensive CRM and shared-drive records to maintain accurate and organized data. Event Servicing & Operational Support Establish hotel room blocks and connect organizers with local hotels, facilities, and service providers. Provide on-site event support when needed, assisting with operational tasks and representing the organization to clients and partners. Work flexible hours-including evenings, weekends, or holidays-based on event and client needs. Travel & Mobility Travel independently for site visits, conferences, events, and sales missions. Maintain valid driver's license and reliable transportation. To be Successful - Required Qualifications Bachelor's degree in a related field. 3+ years of experience with a sports commission, local organizing committee, national governing body, or related special event field. Experience booking, planning, and operationally executing championship-level sporting events. Strong working knowledge of the national and international sports landscape-including youth, collegiate, professional, and international governing bodies. Experience in the hospitality industry, including hotel contracts, facility negotiations, and vendor relationships. Outstanding written and verbal communication skills; comfort presenting to Boards, leadership teams, and executive-level stakeholders. Positive attitude and commitment to delivering premium customer service.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About IMG Academy Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting, via the NCSA brand,providing content, tools, coaching and access to a network of 40,000 college coaches Position Summary: The Camp Sales Manager is a performance-driven people leader who elevates and develops a team of 15-20 sales representatives to their highest potential while executing on camp enrollment strategies and revenue goals. This role is focused on team member development, sales execution, lead management and accountability, ensuring every team member has the tools, training, and motivation to succeed. The Camp Sales Manager sets clear expectations, monitors performance, and builds a high-performance sales culture rooted in IMG Academy's values. Position Responsibilities: People Leadership and Development: Lead, coach, and inspire the camp sales team to consistently achieve and exceed sales targets. Coach and hold team members accountable to the established sales process, ensuring consistent execution and measurable results. Provide ongoing coaching and development to build a high-performing team, strengthen individual skills, and prepare staff for continued career growth. Conduct weekly 1:1s and team meetings focused on KPIs and performance metrics to review progress, address challenges, and drive accountability. Foster a positive, performance-driven environment that celebrates success and addresses underperformance directly. Performance and Accountability: Define clear goals and KPIs for individual and team success. Monitor daily, weekly, and monthly sales activity to ensure alignment with targets. Deliver timely coaching, recognition, and corrective feedback to maximize performance. Manage lead distribution and pipeline oversight to optimize efficiency and conversion. Partner with leadership to align team strategies with broader organizational objectives. Team and Operational Management: Oversee team schedules, PTO requests, and coverage planning. Manage the sales budget, expenses, and resource allocation responsibly. Drive consistency in reporting and performance tracking. Lead recruitment, hiring, and onboarding efforts to maintain a strong, fully staffed team. Collaborate with Customer Support for seamless client handoffs and exceptional onboarding experiences. Culture and Collaboration: Build and sustain a culture that reflects IMG Academy's values and mission. Partner with departments across campus to strengthen collaboration and identify growth opportunities. Showcase flexibility and adaptability in a fast-paced, seasonal business environment. Knowledge, Skills and Abilities: Bachelor's degree in sports management, business, finance, or related field 4-5 years of quota-carrying sales experience, ideally in high-velocity environments (education, sports, camps, or hospitality) 2-3 years in a team lead or supervisor role (or clear evidence of mentoring/coachability) to manage SDRs/enrollment reps Strong customer service orientation and relationship-building skills Expertise with Microsoft Dynamics or similar CRM systems Business acumen with the ability to manage short- and long-term goals Highly organized with strong multitasking ability in a fast-paced environment Excellent written and verbal communication skills Strong work ethic with a collaborative mindset Preferred Qualifications: Master's degree in sports management, business, or finance Bilingual skills Physical Demands and Work Environment: • Ability to lift/move up to 40 lbs. • Comfortable working outdoors for extended periods • Ability to move around campus (fields, gym, turf, etc.) • Flexibility to work nights, weekends, and holidays as needed Background Requirements: Requires a background check upon offer Requires a drug test upon offer Benefits: As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles. Comprehensive Medical, Dental and Vision Flexible Spending Account and Health Savings Account options 401k with an Employer Match Short Term and Long Term Disability Group and Supplemental Life & AD&D Gym Discount Program Pet Insurance Wellbeing Program and more! Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Get to know us better: ****************** ******************/careers IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Premium Sales Manager is responsible for selling and servicing all premium seating clients at the Bell Auditorium and the new Augusta Arena, including luxury suites, loge boxes and club seats. The ideal teammate will be responsible for engaging local and regional companies to generate premium seating revenue. This role will also be the lead on sales, training, developing, and leading staff that will assist in the premium seating servicing and/or rental sales process. Compensation will consist of base salary plus sales commission. This role pays an annual salary of $65,000-$75,000 and is commission eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until January 30, 2026. Responsibilities Work with Regional Director of Partnerships, VP of OVG Global Partnerships (South region) and the Director of Partnerships & Premium Seating to develop a strategic plan to drive revenue for the venue. Responsible for establishing new business relationships to achieve annual revenue goals. Conduct cold calls as a way of securing appointments to sell to new prospects among local and national companies. Assist in the creation and development of sales presentation materials Support and work closely with regional management and on-site local management. Effectively present proposals in front of individuals and large groups. Leverage your passion and empathy to develop a long-term business Premium between your client and the venues. Communicate well across all areas of the company including legal, accounting, marketing, community relations and ticket operations. Work closely with the Event Services, Marketing, and Partnership teams to ensure that current clients receive superior service and fulfillment of each contract. Training of event staff for Premium Seating functions as well as assists suite concierges/ box office staff as it relates to premium seating Create Premium Packages as it relates to special events, and concerts Responsible for reporting and tracking premium seating inventory Develops sales action plans and tracking inventory to ensure hitting budget goals, including new cash Premiums. Prospect, sell, cultivate, and maintain the corporate clients for the venues in both new and renewal business. Facilitate the execution of execute all aspects of servicing for premium seating clientele Participate in servicing premium customers through various means including direct contact, newsletters, networking gatherings, etc. Work and attend events, promotions, and OVG events Qualifications Bachelor degree or the equivalent training & experience. 3-5+ years of sales experience with emphasis in major league team sports, or larger market premium seating sales. Proven track record of developing and managing highly strategic corporate relationships; Strong prospecting, analytical, presentation and communication skills. Proven success in establishing and meeting challenging sales objectives in a high profile, competitive marketplace. Comfortable managing tight deadlines and meeting aggressive sales goals and expectations. Strong professional relationship skills; Ability to establish and maintain long-term strategic relationships with corporate clients, direct reports and co-workers. Must be a skilled negotiator with the ability to effectively represent the standards and philosophy of the department. Strong time management and organizational skills. Experience with Salesforce/KORE (CRM) is preferred Able to work non-traditional hours, in non-traditional settings. Must be highly self-motivated and adept at working both independently and as part of a team. Manage multiple projects simultaneously in a fast-paced environment. Ability to work nights, all events, weekends, events and holidays as required

The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts. This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages. The ideal candidate will have experience supporting enterprise clients across key industries, including QSR, retail, grocery, hospitality, manufacturing, transportation, construction, healthcare, life sciences, publishing, media, technology, financial services, insurance, or business services. The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360's Echosystem through tailored solutions that align with their business objectives. Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs. The Primary Responsibilities for this role included: Account Management & Renewals: * Proactively own and manage a portfolio of enterprise accounts, ensuring strong relationships at all levels of the organization. * Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. * Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Enterprise Relationship Development: * Serve as the primary point of contact for corporate enterprise clients, fostering strong, long-term partnerships. * Engage regularly with L&D, IT, and Operational stakeholders to understand evolving needs, compliance requirements, and workforce challenges. * Conduct quarterly business reviews, providing actionable insights and performance data to senior leadership. Strategic Customer Engagement: * Proactively analyze client usage patterns and operational data to identify opportunities for engagement and expansion. * Proactively provide strategic guidance to enterprise clients, developing customized adoption plans that support business objectives. * Proactively and continuously establishing and communicating the business value of Echo360 and ROI on customers' learning investment. * Collaborate across customer organizations, driving top-down and bottom-up adoption strategies to maximize impact. Product Expertise & Enablement: * Develop deep expertise in Echo360's product suite, effectively demonstrating its value for enterprise training, compliance, and workforce engagement. * Stay informed about industry trends, compliance regulations, and technology advancements relevant to enterprise training and workforce management. * Lead product training sessions and champion adoption strategies tailored to industry-specific use cases. Data Analysis & Performance Reporting: * Monitor and analyze customer usage data, providing strategic recommendations to improve adoption and optimize workforce training effectiveness. * Deliver regular performance reports to enterprise clients, highlighting key metrics, adoption trends, and ROI. * Conduct quarterly business reviews covering platform usage, support trends, and strategic alignment. The ideal candidate for this role will have/be: * Bachelor's degree (preferred); graduate degree a plus. * Minimum of 5 years of experience in: * Consultative sales, account management, or customer success within enterprise SaaS environments. * Supporting enterprise clients in industries with large, distributed, and high-turnover workforces. * Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred). * Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms. * Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone. * Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders. * Technically savvy, able to quickly master Echo360's platform and articulate value to enterprise clients. * Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms. * Strong team player with the ability to collaborate across sales, marketing, and product teams. * Willingness to travel as needed to support enterprise clients. Key Attributes: * Strategic: Aligns customer success goals with company objectives. * Data-Driven: Able to analyze and generate insights based on usage and market metrics. * Customer-Centric: Focused on end-to-end customer satisfaction and success. * Tech-Savvy: Understands SaaS operations and product value delivery. * Intellectually Curious | Bias for Action & Results | Quick Study | Active Listener | This role is ideal for a proactive, results-driven professional who thrives in high-performing, execution-focused environments and is passionate about driving enterprise-level customer success. Additional Job Details: This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of Bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote

The Customer Success Manager (CSM) leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360. The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. Primary CSM accountabilities include: 1. Actively promoting new product offerings and features to accelerate adoption and drive usage growth, 2. Managing and renewing existing account relationships, 3. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region. Characteristics of the person succeeding in this role: Drive: positive, optimistic person who thrives in a high performing, execution-centric, high velocity (fast) team culture. Accountability: do what it takes attitude and detail-oriented nature. Strategy: ability to think strategically, aligning company and customer goals. Customer-Centric : mindful of the end-to-end customer experience, journey, and needs. Servant-Leader: an expert in capabilities, oriented to serve. Collaboration & communication: engaging, energized, well-spoken in verbal and written form. Ability to work cross functionally within the organization. Tech savvy - understanding of how a SaaS company operates and delivers value to customer use cases. The principal responsibilities of this role include: Account Management & Renewals: Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Relationship Management: Serve as the primary point of contact for a portfolio of Echo360 customers, fostering strong long-term relationships and acting as a trusted advisor. Regularly engage with clients to understand their needs, challenges, and opportunities, and provide proactive support and solutions. Conduct regular check-ins to gather feedback, measure satisfaction, and address any concerns escalating issues to senior management for visibility and action. Product Expertise & Enablement: Develop an in-depth understanding of Echo360 products, features, capabilities, use cases, workflows, and benefits. Stay up to date with product updates and developments to effectively communicate the Echosystem's value to clients. Conduct product demonstrations and showcase how the platform can address specific educational challenges. Partner with product and engineering teams to identify areas for product improvement and include customers in ongoing product user group and beta offerings. Data Analysis & Performance Reporting: Analyze user data and generate actionable insights to inform health/risk vectors for customers in your portfolio. Create and deliver regular performance reports to clients, highlighting key metrics and demonstrating the impact of the platform on their educational initiatives. Conduct quarterly business reviews of key metrics including usage, support tickets, trend analysis, strategic alignment, and goal setting. The ideal candidate for this role will have/be: Bachelor's degree (preferred), graduate degree (a plus) A minimum of 5 years related professional experience in: 1. Consultative sales or account management or customer success 2. Experience with Cloud/SaaS Applications 3. Academic technology, eLearning, or instructional design (a plus) Outstanding verbal and written communications skills Well-organized self-starter, able to handle multiple tasks with minimal oversight Working knowledge of educational Learning Management Systems Technically savvy individual who can master and demonstrate Echo360 products Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight Strong team player who can effectively collaborate and lead activities with the overall territory team Willingness/availability to travel Additional Job Details This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states with the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote

The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts. This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages. The ideal candidate will have experience supporting enterprise clients across key industries, including QSR, retail, grocery, hospitality, manufacturing, transportation, construction, healthcare, life sciences, publishing, media, technology, financial services, insurance, or business services. The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360's Echosystem through tailored solutions that align with their business objectives. Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs. Requirements The Primary Responsibilities for this role included: Account Management & Renewals: Proactively own and manage a portfolio of enterprise accounts, ensuring strong relationships at all levels of the organization. Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Enterprise Relationship Development: Serve as the primary point of contact for corporate enterprise clients, fostering strong, long-term partnerships. Engage regularly with L&D, IT, and Operational stakeholders to understand evolving needs, compliance requirements, and workforce challenges. Conduct quarterly business reviews, providing actionable insights and performance data to senior leadership. Strategic Customer Engagement: Proactively analyze client usage patterns and operational data to identify opportunities for engagement and expansion. Proactively provide strategic guidance to enterprise clients, developing customized adoption plans that support business objectives. Proactively and continuously establishing and communicating the business value of Echo360 and ROI on customers' learning investment. Collaborate across customer organizations, driving top-down and bottom-up adoption strategies to maximize impact. Product Expertise & Enablement: Develop deep expertise in Echo360's product suite, effectively demonstrating its value for enterprise training, compliance, and workforce engagement. Stay informed about industry trends, compliance regulations, and technology advancements relevant to enterprise training and workforce management. Lead product training sessions and champion adoption strategies tailored to industry-specific use cases. Data Analysis & Performance Reporting: Monitor and analyze customer usage data, providing strategic recommendations to improve adoption and optimize workforce training effectiveness. Deliver regular performance reports to enterprise clients, highlighting key metrics, adoption trends, and ROI. Conduct quarterly business reviews covering platform usage, support trends, and strategic alignment. The ideal candidate for this role will have/be: Bachelor's degree (preferred); graduate degree a plus. Minimum of 5 years of experience in: Consultative sales, account management, or customer success within enterprise SaaS environments. Supporting enterprise clients in industries with large, distributed, and high-turnover workforces. Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred). Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms. Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone. Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders. Technically savvy, able to quickly master Echo360's platform and articulate value to enterprise clients. Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms. Strong team player with the ability to collaborate across sales, marketing, and product teams. Willingness to travel as needed to support enterprise clients. Key Attributes: Strategic: Aligns customer success goals with company objectives. Data-Driven: Able to analyze and generate insights based on usage and market metrics. Customer-Centric: Focused on end-to-end customer satisfaction and success. Tech-Savvy: Understands SaaS operations and product value delivery. Intellectually Curious | Bias for Action & Results | Quick Study | Active Listener | This role is ideal for a proactive, results-driven professional who thrives in high-performing, execution-focused environments and is passionate about driving enterprise-level customer success. Additional Job Details: This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of Bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Benefits Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote

The Customer Success Manager (CSM) leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360. The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. Primary CSM accountabilities include: 1. Actively promoting new product offerings and features to accelerate adoption and drive usage growth, 2. Managing and renewing existing account relationships, 3. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region. Characteristics of the person succeeding in this role: Drive: positive, optimistic person who thrives in a high performing, execution-centric, high velocity (fast) team culture. Accountability: do what it takes attitude and detail-oriented nature. Strategy: ability to think strategically, aligning company and customer goals. Customer-Centric : mindful of the end-to-end customer experience, journey, and needs. Servant-Leader: an expert in capabilities, oriented to serve. Collaboration & communication: engaging, energized, well-spoken in verbal and written form. Ability to work cross functionally within the organization. Tech savvy - understanding of how a SaaS company operates and delivers value to customer use cases. Requirements The principal responsibilities of this role include: Account Management & Renewals: Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Relationship Management: Serve as the primary point of contact for a portfolio of Echo360 customers, fostering strong long-term relationships and acting as a trusted advisor. Regularly engage with clients to understand their needs, challenges, and opportunities, and provide proactive support and solutions. Conduct regular check-ins to gather feedback, measure satisfaction, and address any concerns escalating issues to senior management for visibility and action. Product Expertise & Enablement: Develop an in-depth understanding of Echo360 products, features, capabilities, use cases, workflows, and benefits. Stay up to date with product updates and developments to effectively communicate the Echosystem's value to clients. Conduct product demonstrations and showcase how the platform can address specific educational challenges. Partner with product and engineering teams to identify areas for product improvement and include customers in ongoing product user group and beta offerings. Data Analysis & Performance Reporting: Analyze user data and generate actionable insights to inform health/risk vectors for customers in your portfolio. Create and deliver regular performance reports to clients, highlighting key metrics and demonstrating the impact of the platform on their educational initiatives. Conduct quarterly business reviews of key metrics including usage, support tickets, trend analysis, strategic alignment, and goal setting. The ideal candidate for this role will have/be: Bachelor's degree (preferred), graduate degree (a plus) A minimum of 5 years related professional experience in: 1. Consultative sales or account management or customer success 2. Experience with Cloud/SaaS Applications 3. Academic technology, eLearning, or instructional design (a plus) Outstanding verbal and written communications skills Well-organized self-starter, able to handle multiple tasks with minimal oversight Working knowledge of educational Learning Management Systems Technically savvy individual who can master and demonstrate Echo360 products Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight Strong team player who can effectively collaborate and lead activities with the overall territory team Willingness/availability to travel Additional Job Details This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states with the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Benefits Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About this Position The Golden State Valkyries are looking for a results-oriented manager to play a key role in generating growth for the Golden State Valkyries. In this role, you will use your sales techniques to increase revenue through annual and individual suite sales to grow your business portfolio. You will have the ability to build successful business relationships with key partners and craft new leads through continuous prospecting and networking. To be successful, you will thrive in a high pressure and fast-paced environment to deliver successful results. This position will report to the Director, Premium Suite Sales and Service with the Golden State Valkyries and works in a collaborative manner with the Premium department and leadership at the Golden State Warriors and Chase Center. Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a full-time position based onsite in Oakland with frequent travel to San Francisco, CA. Key Responsibilities Achieve successful sales revenue goals focusing on multi-year lease agreements and hospitality packages, while also supporting individual game sales targets Lead all meetings with prospective and existing clients and consistently communicate with all clients to ensure long-term business relationships Positively negotiate and complete all contracts and ensure all deliverables are met Build new prospects by consistently networking and actively making sales calls to new clients Administer all formal updates and communication regarding sales process, client retention and changes with new and current clients Maintain a detailed sales pipeline and provide accurate sales forecasts to measure against Collaborate with the team to craft marketing and promotional packages that will grow client database and revenue Other duties as assigned Required Experience and Skills Bachelor's degree, preferably in business administration/sports management, or equivalent work experience 3-5 years in B2B ticket, suite, or sponsorship sales, preferably in sports and entertainment industry Proven experience closing multi-year deals and overachieving sales quotas in a forward-thinking sales market Skilled negotiator with the ability to conduct and lead sales presentations Proficiency with Microsoft Office Suite; experience with Salesforce CRM and HVS, a plus Excellent written and verbal communication, customer service and resolution skills Ability to build positive working relationships with clients and peers at all levels within an organization and throughout the community Time Commitment Available to attend all Valkyries home games and special events (i.e. nights, weekends and holidays) to drive business relationships Compensation $70,000 + Bonus + Commission (OTE approx. $30,000) Comprehensive Medical, Dental and Vision benefits for employees and dependents Employer 401K match Vacation and a generous paid time off plan for pregnancy and parental leaves Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Golden State is an equal opportunity employer. We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Want to learn more about who we are and what we value? Visit *************************** Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses -including bids, questionnaires, assessments, and trust centers - that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more, visit responsive.io. About the Role HYBRID IN DALLAS, TX; REMOTE IN OTHER U.S. TIMEZONES. We're looking for an experienced Manager of Customer Success Management to lead our Enterprise CSM team, supporting our top tier accounts that have high contract value and company-wide visibility. In this role, you'll help drive retention and expansion by ensuring customers realize meaningful outcomes while supporting the development of strong CSM and customer relationships for mutual success. This management role combines strong customer advocacy with solid commercial awareness and operational reliability. You'll guide Enterprise CSMs in executing the core elements of Customer Success - product adoption, executive alignment, value realization, renewals, and customer advocacy - while encouraging a growth mindset that identifies and qualifies expansion opportunities. Success in this role means consistently delivering strong retention, clear customer outcomes, and incremental account growth. You'll equip Enterprise Customer Success Managers to serve as trusted growth partners for their customers by providing structure, hands-on coaching, performance management, and accountability mechanisms that help the team both protect existing revenue and uncover new opportunities. Essential Functions Team Leadership & People Development Lead a team of experienced Customer Success Managers who manage our high-touch Enterprise customer segments at Responsive Hire, coach and mentor a stellar team by providing feedback, coaching and guidance according to individual's strengths and areas of improvement Foster a culture of performance excellence while leading with a people-first mindset Operational Excellence & Execution Serve as a champion to effectively remove roadblocks and secure resources for the team as needed, including knowledge, training, prioritization, escalation, etc. to ensure all actions drive toward business' goals and KPIs Identify needs for and help build playbooks to proactively address risks and opportunities for adoption and engagement across the client base Use data to actively drive decision making for the Enterprise CSM team and to influence plans across the organization Support the CSM team in continuously developing their knowledge and practical understanding of AI technologies Customer Success Delivery & Account Outcomes Support the Enterprise CSMs with planning and delivering executive business reviews and creating mutual customer success plans to ensure all customers achieve measurable realized value and verified business outcomes Build ongoing strategic relationships with senior business and technology contacts within customers, helping them to realize the full value of their Responsive solution Monitor overall customer health across the Enterprise customer portfolio to ensure the customer success team achieves goals as defined by senior Customer Success leadership Cross-Functional Collaboration & Strategic Alignment Foster a collaborative cross-functional environment among Customer Success and internal teams, paving the way for their team to do the same Partner with our Sales team to identify opportunities for upsell as well as support with pre-sales activities for high potential customers Participate and lead key items on our weekly, monthly and quarterly business reviews with cross-functional partners in the business to highlight risk, opportunities and progress around key initiatives on our Customer Success roadmap Qualifications People Leadership: Minimum 2 years of experience managing Customer Success teams of 6-10 employees, ideally supporting Enterprise or high-ARR customer segments. Customer Success Expertise: 5+ years of post-implementation stakeholder management experience within high-growth SaaS organizations. Domain Knowledge: Experience collaborating on RFX processes or working closely with Proposal Management teams is a plus. Systems Experience (as qualification): Working knowledge of Gainsight and/or Salesforce is preferred. Knowledge & Skills Executive Engagement: Demonstrated ability to engage executives and functional leaders on business and technology strategies. Metrics & Performance: Familiarity with key Customer Success KPIs such as CSAT, NPS, NRR, GRR, and operational performance tracking. Systems Experience (as skill): Hands-on ability to use Gainsight and/or Salesforce effectively in a Customer Success environment. RFX / Proposal Collaboration Skills: Understanding of proposal processes, ability to partner with Proposal Management teams. Additional Information Responsive uses a market-based compensation philosophy. A candidate's starting base salary will be determined by the specific responsibilities of the role, as well as job-related skills, experience, qualifications, location, and current market trends. For this position, the base salary range is $120,000-$145,000. Our recruiting team will provide details on the applicable range based on your location during the hiring process. Please note that this range covers base salary only and does not include bonuses, equity, or benefits. Responsive embraces a global flexible workforce model with offices in Dallas, TX, Kansas City, MO, Coimbatore, India and Dublin, Ireland. For this role, candidates located in Dallas, TX will be given priority consideration. In addition to a competitive compensation package, Responsive also offers the following benefits: 📈 401k with company matching 📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions 🏝 4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement ✈ 4 week sabbatical after 5 years of service 🍀 Mental Wellness Program (EAP) to support your well-being and self-care 🍹 Team events, such as happy hours, off-sites, and team building events ❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage Our Values: Delight customers We're lucky to partner with the world's biggest brands and best customers. They all play an integral role in mapping our future. When it comes to listening and solving their biggest challenges, we're Responsive. Be agile & nimble At Responsive, our people, products and processes are constantly evolving. Our simple formula is to be agile and nimble. We're not afraid to try something new or pivot when we see a better solution. Get it done Whether it's adding a new feature, onboarding a new customer, or crafting a solution that adds extra value - we're all motivated to get it done. GID is one of our core tenets and impacts everything we do. Give back time Efficiency is central to our company spirit, because finding ways to focus on what's most important is essential to our innovation. We also truly care about what really matters to our customers and teams. S4 We have a simple saying, “If you see something, you say something (S4).” At Responsive, we celebrate people who are critical, thoughtful thinkers who just want to make things better. Here, your input matters. At Responsive, our values are the foundation of who we are-and we're equally committed to cultivating a diverse and inclusive culture that reflects and respects the richness of our global community. We welcome individuals of all backgrounds, including different cultures, ethnicities, ages, races, national origins, genders, sexual orientations, religions, and abilities, to apply for our open roles. If you share our commitment to an inclusive workplace and believe you'd thrive on our team, we'd love to hear from you!

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses -including bids, questionnaires, assessments, and trust centers - that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more, visit responsive.io. About the Role REMOTE IN CST/EST TIMEZONES Customer Success enables customers to achieve their business outcomes by serving as trusted advisors focused on increasing adoption, reducing risk, and preventing churn. The Customer Success Manager (CSM), Strategic - Healthcare & Life Sciences is a critical role in our organization, owning relationships with Responsive's clients in healthcare, insurance, pharmaceutical, biotechnology, and medical device sectors to build trust, demonstrate value, and ensure that our platform enables organizations to: Partner with proposal, compliance, and commercial leaders to streamline RFP and questionnaire processes using Responsive automation and AI for faster cycle times. Map customer workflows and implement optimized templates, tagging, and content governance to reduce manual effort and ensure regulatory compliance. Drive adoption of automation and collaboration tools that expand team capacity and throughput without increasing headcount. Use data and analytics to quantify efficiency gains, cost savings, and productivity improvements, presenting clear ROI in business reviews. Align content and process strategy with revenue outcomes by identifying content that drives higher win rates and faster deal progression. Consolidate fragmented tools and repositories into a single governed knowledge hub, improving data accuracy and compliance confidence. Lead enablement on AI search, library management, and governance workflows to relieve SMEs and enhance access to validated answers. Serve as a strategic advisor to senior stakeholders, connecting Responsive's platform adoption to measurable business outcomes across speed, efficiency, and quality. As the primary point of contact for our customers, the Strategic CSM must navigate the complexities of healthcare providers, payers, pharmaceutical manufacturers, biotech innovators, and medical device companies. They will bring a strong understanding of healthcare operations, clinical trial processes, regulatory requirements, and commercialization needs, ensuring Responsive is seen as a trusted partner across the client lifecycle. Essential Functions Manage customer expectations properly through consistent and cross-functional collaboration with Sales, Product, and Professional Services. Identify key customers to visit in-person to deepen relationships Identify and attend industry events to deepen understanding of industry and meet with customers in attendance Maintain impeccable documentation of account details and activities, monitoring customer health, adoption, and utilization, with a focus on compliance, clinical, and regulatory workflows. Identify risk of churn or downgrade early, run structured discovery, and work cross-functionally to mitigate. Own the full renewal process, ensuring contract alignment with evolving client needs, especially regarding regulatory or market access changes. Seek out and develop opportunities for expansion through add-on features (e.g., ESG modules, integrations with regulatory tools, or automation of submission/reporting processes). Manage escalations effectively, facilitating communication among key stakeholders within client organizations and internally. Support multiple complex projects simultaneously, often involving cross-border R&D teams, clinical operations, and regulatory stakeholders. Deliver executive-level communications, including business reviews tailored for senior leaders in R&D, compliance, medical affairs, and commercial functions. Develop mutual success plans in partnership with clients, aligning Responsive's platform with regulatory, patient engagement, and operational efficiency goals. Knowledge & Skills Deep understanding of healthcare and life sciences workflows, including compliance, regulatory submissions, clinical trial management, and commercialization processes. Account mapping and stakeholder engagement across R&D, regulatory, compliance, operations, IT, and commercial leaders. Strong organizational skills with the ability to manage competing priorities. Highly data-driven, with a commitment to reporting on adoption, utilization, and value creation. Executive presence and communication skills, capable of leading QBRs/EBRs with senior healthcare and life sciences executives. Collaborative team player, adaptable to evolving customer and regulatory requirements. Qualifications 8+ years' experience within customer success, account management, or relationship management in B2B SaaS, with healthcare or life sciences industry expertise strongly preferred. Track record of managing relationships with strategic clients (Fortune 250 healthcare companies, pharmaceutical firms, biotech, or equivalent), driving adoption and growth. Experience supporting RFX, regulatory submissions, or compliance reporting in regulated environments highly desired. Proven ability to own customer relationships and meet renewal/growth targets. Familiarity with customer analytics platforms, Gainsight preferred. Additional Information Responsive uses a market-based compensation philosophy. A candidate's starting base salary will be determined by the specific responsibilities of the role, as well as job-related skills, experience, qualifications, location, and current market trends. For this position, the base salary range is $110,000-$140,000. Our recruiting team will provide details on the applicable range based on your location during the hiring process. Please note that this range covers base salary only and does not include bonuses, equity, or benefits. Responsive embraces a global flexible workforce model with offices in Dallas, TX, Kansas City, MO, Coimbatore, India and Dublin, Ireland. For this role, candidates located in Dallas, TX will be given priority consideration. In addition to a competitive compensation package, Responsive also offers the following benefits: 📈 401k with company matching 📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions 🏝 4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement ✈ 4 week sabbatical after 5 years of service 🍀 Mental Wellness Program (EAP) to support your well-being and self-care 🍹 Team events, such as happy hours, off-sites, and team building events ❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage Our Values: Delight customers We're lucky to partner with the world's biggest brands and best customers. They all play an integral role in mapping our future. When it comes to listening and solving their biggest challenges, we're Responsive. Be agile & nimble At Responsive, our people, products and processes are constantly evolving. Our simple formula is to be agile and nimble. We're not afraid to try something new or pivot when we see a better solution. Get it done Whether it's adding a new feature, onboarding a new customer, or crafting a solution that adds extra value - we're all motivated to get it done. GID is one of our core tenets and impacts everything we do. Give back time Efficiency is central to our company spirit, because finding ways to focus on what's most important is essential to our innovation. We also truly care about what really matters to our customers and teams. S4 We have a simple saying, “If you see something, you say something (S4).” At Responsive, we celebrate people who are critical, thoughtful thinkers who just want to make things better. Here, your input matters. At Responsive, our values are the foundation of who we are-and we're equally committed to cultivating a diverse and inclusive culture that reflects and respects the richness of our global community. We welcome individuals of all backgrounds, including different cultures, ethnicities, ages, races, national origins, genders, sexual orientations, religions, and abilities, to apply for our open roles. If you share our commitment to an inclusive workplace and believe you'd thrive on our team, we'd love to hear from you!

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses -including bids, questionnaires, assessments, and trust centers - that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more, visit responsive.io. About the Role Customer Success enables customers to achieve their business outcomes by serving as trusted advisors focused on increasing adoption and preventing churn. The Customer Success Manager (CSM) is a critical role in our organization, owning the relationships with Responsive's Enterprise customers to build trust, demonstrate value, and ensure that our platform helps our customers grow revenue, reduce risk, and streamline their internal processes throughout their lifecycle, leading to retention and growth of their portfolio. As the primary point of contact to our customers and the face of Responsive, a CSM must navigate a diverse range of customer organizations with agility to provide world-class ongoing support to a book of business that includes multiple verticals and industries. They will have a strong understanding of customers' businesses, goals, and challenges and facilitate ongoing conversations to strategically increase adoption and optimization as well as advocate for the customer to cross functional Responsive teams. Essential Functions Manage customer expectations properly in all areas. Maintain impeccable documentation of account details and activities. Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, and throughout the customers' journey. Build and maintain success plans with verifiable business outcomes for customers. Identify any risk of churn or downgrade early, run proper discovery, and work cross-functionally to mitigate. Understand and own the full contract renewal process and all associated facets Seek out, identify, and develop interest in opportunities to expand through add-on features and paid Professional Services. Manage customer issue escalations, facilitate communication among applicable internal and external stakeholders and provide ongoing support until issues are resolved. Demonstrate exemplary communication skills in written, verbal, and presentation formats, as well as polished and professional executive presence. Set a standard of excellence in customer care and set an example for the other Customer Success team members. Continuously develop your professional growth and learning within the role and contribute to coaching and further education of others in the Customer Success department. Knowledge & Skills Self-starter with a proven track record of driving customer success in SaaS companies and driving adoption of technology within an organization Account mapping skills in order to get to, and stay with, high-level stakeholders Highly organized with ability to multitask, prioritize, and scale Zealous about customer success and driving customer value Highly data-driven with a commitment to reporting on customer usage, adoption, support tickets, testimonials, and product feedback Strong presentation, excellent verbal and written communication skills Flexible, adaptable team player with strong interpersonal skills Experience 3-5 years of customer success management, sales account management or other customer-facing related experience in B2B SaaS organizations Track record of success in working with enterprise level accounts Proven success owning customer relationships and reaching targets for renewal and growth Experience with customer analytics platform, Gainsight preferred Experience working with RFXs or with Proposal Management Teams is a plus Additional Information What we offer: Responsive uses a market-based compensation philosophy. A candidate's starting base salary will be determined by the specific responsibilities of the role, as well as job-related skills, experience, qualifications, location, and current market trends. For this position, the base salary range is $90,000-$100,000. Our recruiting team will provide details on the applicable range based on your location during the hiring process. Please note that this range covers base salary only and does not include bonuses, equity, or benefits. Responsive embraces a global flexible workforce model with offices in Dallas, TX, Kansas City, MO, Coimbatore, India and Dublin, Ireland. For this role, candidates located in Dallas, TX will be given priority consideration. In addition to a competitive compensation package, Responsive also offers the following benefits: 📈 401k with company matching 📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions 🏝 4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement ✈ 4 week sabbatical after 5 years of service 🍀 Mental Wellness Program (EAP) to support your well-being and self-care 🍹 Team events, such as happy hours, off-sites, and team building events ❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage Our Values: Delight customers We're lucky to partner with the world's biggest brands and best customers. They all play an integral role in mapping our future. When it comes to listening and solving their biggest challenges, we're Responsive. Be agile & nimble At Responsive, our people, products and processes are constantly evolving. Our simple formula is to be agile and nimble. We're not afraid to try something new or pivot when we see a better solution. Get it done Whether it's adding a new feature, onboarding a new customer, or crafting a solution that adds extra value - we're all motivated to get it done. GID is one of our core tenets and impacts everything we do. Give back time Efficiency is central to our company spirit, because finding ways to focus on what's most important is essential to our innovation. We also truly care about what really matters to our customers and teams. S4 We have a simple saying, “If you see something, you say something (S4).” At Responsive, we celebrate people who are critical, thoughtful thinkers who just want to make things better. Here, your input matters. At Responsive, our values are the foundation of who we are-and we're equally committed to cultivating a diverse and inclusive culture that reflects and respects the richness of our global community. We welcome individuals of all backgrounds, including different cultures, ethnicities, ages, races, national origins, genders, sexual orientations, religions, and abilities, to apply for our open roles. If you share our commitment to an inclusive workplace and believe you'd thrive on our team, we'd love to hear from you!

Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V

Customer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.