Post job

Engagement Manager jobs at Cengage Learning - 1741 jobs

  • Sr Manager, Change Management (Remote)

    Cengage 4.8company rating

    Engagement manager job at Cengage Learning

    We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ************************************************************ We're looking for a Sr. Manager of Change Management. In this role, you'll partner with our Executive Communication leader, Project teams and Business leaders to inspire change through our organization with clarity, confidence and support. You will deliver compelling communications campaigns and programs that enable transformation. What you'll Do Here: Develop and drive global change management frameworks using Prosci for GTM teams Draft, review and proofread written materials for accuracy, consistency for assigned communications projects. Develops change management strategies for programs and projects and leads the change management efforts for various initiatives. Working with PMO to build and lead projects through change management accountable for project and internal/external team members in a matrixed organization. Fostering a culture of collaboration and continuous improvement. Lead all aspects of organizational transition using the Prosci process. Works effectively with PMO to support efforts in managing projects by identifying risks and challenges, working with leadership, managers, and employees to mitigate risks, identify change barriers and devise strategies to overcome the barriers. Responsible for planning, developing, and implementing change management deliverables including overall change plan, communication plan, and integration with training plans. Creates deliverables in support of change management strategies and oversees the execution of deliverables in line with project plans. Ensures appropriate change management practices are effectively applied throughout the lifecycle to improve execution and delivery of results. Ensures alignment of change plan with overall project plan Develops internal relationships with sponsors, business leads, program managers change champions and others impacted by the change to facilitate change effectively. Provides oversight on various initiatives led by members of the team. Monitors collaborator behaviors and resistance to change during post implementation and identifies strategies to reinforce adoption. Develops and implements change plans to build dedication by thoroughly conducting collaborator and impact analyses and identifying strategies and resources needed to carry out change. Drive GTM communication plans. Skills you will need here: Bachelor's degree or equivalent experience 10+ years in communications or change management role Strong written, oral and interpersonal skills communication skills for cross- functional collaboration Ability to work effectively at all organization levels Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 20% Annual: Individual Target$117,100.00 - $152,200.00 USD
    $117.1k-152.2k yearly Auto-Apply 7d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Customer Success Manager

    Camp Systems International, Inc. 4.3company rating

    Austin, TX jobs

    About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally - all united by a passion for innovation and excellence. Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences. Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative. What You Will Experience In This Role: We are looking for a Customer Success Manager (CSM) who understands the challenges and opportunities that our customers face and is excited to coach them to positive outcomes, with their CORRIDOR solutions! Through close partnerships, superior guidance, and interdepartmental collaboration, CSMs partner with customers to help them define goals that align with Continuum's capabilities to help them accomplish their objectives. CSMs engage with customers to drive adoption of our solutions and realize value by exploring their needs and guiding them through an action-based success plan. If you're a self-directed, collaborative, detail-oriented problem-solver... and able to become a trusted advocate and go-to resource for our clients, we want to meet you! Responsibilities: For assigned customers, establish clear customer retention and growth goals and work your customer points of contact and their executives to define and drive continuous improvement plans around the optimized use of their CORRIDOR software. Assist customers with configuring, training, and navigating their CORRIDOR software environment using recommended best practices with an understanding of the client's business processes, so they get the most value from their CORRIDOR experience and their relationship with Continuum. Manage the backlog of client-specific issues, concerns and projects ensuring that status and progress are monitored and communicated to both the client and appropriate CAMP teams via regular status reports. Seek to promote the value of CORRIDOR and upsell services and products with brand image and promoting value through an excellent customer experience. Review customer support requests, complaints and concerns, other feedback, and customer telemetry to seek to improve all aspects of the customer experience with CORRIDOR. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value. Maintain an in-depth understanding of CORRIDOR products and our services, assist customers with questions and suggest the best products for their needs. Facilitating interdepartmental collaboration to expedite customer goal attainment. Develop and apply new processes to improve customer health, increase retention, and mitigate risks. Conducting regular customer business reviews to demonstrate the value of CORRIDOR software and to celebrate our customer's successes. Programmatically capture customer needs and behaviors to fuel Continuum's customer-obsessed decision making, product innovation, and continuous improvement. Other duties as assigned. Skills: Technical skills required, as they relate for the configuration of an ERP solution such as CORRIDOR in an enterprise work environment such as our customers. Accountability and strong organizational skills are essential. Ability to project manage, establish milestones and keep all Continuum and customer team members on task without creating a negative work environment internally and with the customers. Experience analyzing customer usage and support data to identify the high leverage items each customer company should be focused on to get the most value. Ability to maintain a high level of professionalism to represent CAMP positively with the client in all situations. Ability to understand and discuss technical aspects of CORRIDOR and the customers' various custom software platforms to help the Continuum team resources to provide potential root cause of issues and enhancement requests. Must be able to manage difficult or emotional customer situations; responds promptly to customer needs; solicit internal and external customer feedback to improve service; respond to requests for service and assistance. Ability to speak and write clearly and persuasively in both positive or negative situations; listen and seek to understand; respond professionally to questions; and actively participate in meetings as assigned. Ability to represent CAMP in the best light with all employees of the client regardless of the situation or location. Able to assume ownership of issues/problems/projects and ensure they are being resolved in a timely manner regardless of which CAMP resource is assigned responsibility. Display a willingness and comfort to make decisions exhibiting sound and data-based judgments. Demonstrate accuracy, thoroughness and look for ways to improve and promote quality. Ability to operate independently with a high degree of productivity and reliability. Must have the ability to be on-call beyond normal business hours and on weekends in the rare case it is needed by the customer. Must contribute to building a productive teamwork environment with client and Continuum teams and build a positive team morale around group commitments to goals and objectives. Deep understanding of customers concerns and issues regarding the use of CORRIDOR, and the ability to troubleshoot and resolve as needed. You have: Must have at least 5 years of direct experience with the deployment, implementation, training, and optimization of a cloud-based SaaS ERP solution. Experience with an aviation manufacturing or aviation maintenance business is required. Experience driving success with highly configurable ERP software such as CORRIDOR Aviation Service Software or similar aviation maintenance ERP solutions is a strong plus. Experience as a Customer Success Manager for a commercial ISV software supplier is a plus. Expert problem-solving and project management skills are needed. A track record of collaboratively working with diverse teams to foster relationships and achieve results. Ability to communicate optimally and succinctly with a discernment for the nuances of the aviation maintenance business and organizational structures. A comfort in navigating ambiguity within a range of varied customer organizations. Ability to lead multiple projects across a portfolio of customers. Basic knowledge of current IT networking standards, client/server software systems configurations, and web-cloud architectures is desired. Some travel is required for this position ( Experience in the professional use of computers especially the use of Microsoft Office suite is required. An associates degree from a two-year college or technical school is required. BS+ degree is strongly preferred. Why Work at CAMP? Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation. CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact ******************. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $51k-78k yearly est. 1d ago
  • Assistant Project Manager/Project Manager/Sr. Project Manager/Superintendent/Senior Superintendent

    Firman Solutions 3.4company rating

    Tysons Corner, VA jobs

    Our client is seeking an experienced APM / Project Manager / Senior Project Manager / Superintendent / Senior Superintendent to lead ground-up multifamily construction projects from preconstruction through closeout. The ideal candidate will have a proven track record managing large-scale apartment or mixed-use residential developments, ensuring projects are delivered on time, within budget, and in compliance with quality and safety standards. Key Responsibilities Manage ground-up multifamily construction projects from planning and permitting through final turnover Oversee project schedules, budgets, contracts, and cost controls Coordinate with owners, architects, engineers, consultants, and subcontractors Lead project teams and field staff to ensure efficient execution and accountability Review drawings, specifications, and submittals for constructability and compliance Ensure adherence to local building codes, safety regulations, and company standards Track project progress and provide regular status reports to senior leadership Manage change orders, risk mitigation, and issue resolution throughout the project lifecycle Required Qualifications 3-5 years APM/ 5+ years (PM) / 8+ years (Senior PM) of construction project management experience Strong ground-up multifamily construction experience (REQUIRED) Experience managing mid-rise or high-rise apartment projects preferred Proven ability to manage budgets, schedules, and subcontractor performance Strong leadership, communication, and problem-solving skills Proficiency in construction management software (Procore, MS Project, Primavera, or similar)
    $88k-119k yearly est. 1d ago
  • Manager, Persistence and Outcomes

    West Coast University 4.0company rating

    Los Angeles, CA jobs

    At West Coast University, we share a passion for students and transforming healthcare education! As a leader for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career. You will make an impact by: Delivering and maintaining a comprehensive NCLEX (National Council Licensure Examination) Success Plan and developing strategies to improve NCLEX testing for the pre-licensure West Coast University Nursing program. Evaluating the effectiveness of initiatives, creates new methods to improve NCLEX performance and proposes developments in curriculum to address NCLEX subject matter areas. Overseeing, supervises and manages NCLEX Faculty Coordinators and Students at Risk for NCLEX failure, for the culminating assessment of programmatic competence, serves as a mentor and facilitator for faculty; and enables an environment which fosters creativity, responsiveness, and self-responsibility. Conducting and monitoring remediation workshops and tutorials and developing methods to ensure graduates pass NCLEX with a satisfactory level of performance of state average or above pass rate for first time test-takers. Your Experience Includes: At least one year's previous experience, within the previous five years, as a registered nurse providing direct patient care or equivalent experience and/or education, as determined by the Board of Registered Nursing. At least three years' experience teaching courses related to nursing or a course which includes practice in teaching nursing. At least one year's previous experience working with or in clinical sites, placing students, and coordinating related documents preferred. Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as Board of Registered Nursing (BRN), professional nursing accreditors, WASC and other related accreditation standards. Education: Master's degree in nursing from an accredited college or university which includes course work in nursing, education or administration required. Doctorate preferred. Licensure: Current Registered Nurse License required in state of employment. Must have approval by the Board of Registered Nursing as a faculty to teach one of the pre-licensure content areas prior to assuming the role of Manager of NCLEX Success. Current CPR Card. Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University. At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth. West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates. Campus: WCU Los Angeles Campus Function: Management
    $92k-123k yearly est. 1d ago
  • Director - Foundation, Community and Government Engagement

    New River Community College 3.7company rating

    Newton, MA jobs

    Lasell University seeks an experienced and collaborative Director of Foundation, Community and Government Engagement to join our University Advancement team during an exciting period of growth. Building on recent grant successes and under the leadership of our 10th president, Eric M. Turner, Lasell is poised for significant advancements in its mission to provide exceptional education and opportunities for all. The ideal candidate will have community and government relations experience, with demonstrated success securing grant funding, preferably within higher education. The Director of Foundation, Community and Government Engagement is an important member of the Advancement team and reports to the Vice President of University Advancement. Employees who represent diverse backgrounds and perspectives help our community thrive, learn, and grow and they are key contributors to our strategic vision. Lasell practices a flexible work model, and this position may be eligible to work partially remotely. Principal Duties and Responsibilities Foundation Engagement: Identify, develop and submit compelling grant proposals for private, corporate, state, and federal grant sources in collaboration with faculty and university leadership. Serve as the primary point of contact for foundation program staff, keeping them informed of institutional priorities and exploring opportunities for support. Monitor and report on grant-funded projects to ensure compliance and successful outcomes. Supervise a part‑time grants administrator, providing guidance and oversight to ensure effective grant management and administration. Community Engagement: Foster open communication and collaboration with the local community, including residents, businesses, and civic organizations. Foster strong neighbor relations by nurturing open communication, mutual understanding, and creative collaboration with the people whose neighborhood the institution shares. Serve as a liaison to community groups, informing them about campus plans, events, and activities, and gathering feedback. Work closely with local leaders to develop and implement initiatives that benefit both the institution and the community. Represent the institution at community meetings and events to build and maintain positive relationships. Government Relations: Engage with local, state, and federal elected officials and governmental agencies to advance the institution's strategic initiatives. Inform key legislators about issues concerning higher education and ensure institutional leadership is aware of relevant government actions. Supervisory Responsibility: The Director of Foundation, Community and Government Relations supervises a part‑time Grant Manager. Qualifications Minimum Knowledge and Skills: The ideal candidate will be a seasoned professional who enjoys working in a fast‑paced, team environment. Being a well‑organized, personable professional with strong initiative and great communication skills are also necessary for success. We believe in Lasell University, and each other, and we're looking for a team member who shares our desire to work hard, have fun, and connect with others in support of this thriving institution. Minimum Education Level: Applicants with a bachelor's degree or master's degree (preferred) also need a minimum of five years of grant writing or community engagement experience. Other Requirements of the Job: Ability to adapt one's communication styles, approaches, and skills in a manner that reflects an appreciation for, and commitment to, our increasingly diverse workplace and alumni community. Ability to exercise exceptional discretion, confidentiality and judgment in dealing with sensitive issues. Strong working knowledge of computers and proficiency in Microsoft Outlook, Word, and Excel, familiarity with Raiser's Edge/NXT a plus. Must be able to work some evenings and weekends and travel, as appropriate. Lasell University is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran's status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders. To apply, visit ******************************************************************************************* #J-18808-Ljbffr
    $100k-123k yearly est. 1d ago
  • Director of Foundation, Community & Government Engagement

    New River Community College 3.7company rating

    Newton, MA jobs

    A higher education institution seeks a Director of Foundation, Community and Government Engagement. The ideal candidate will lead efforts in community relations, secure grant funding, and oversee engagement initiatives. This role requires a Bachelor's degree and significant experience in grant writing and community engagement. Responsibilities include collaborating with university leadership, fostering relationships, and supervising staff members. A commitment to diversity and inclusion is essential. This position offers a salary range of $105,000 - $115,000 per year. #J-18808-Ljbffr
    $105k-115k yearly 1d ago
  • Fleet Senior Manager

    Houston Independent School District 4.2company rating

    Houston, TX jobs

    Department: Transportation Contract Months:12 Salary Range: $70,000.00 - $90,000.00 Academic Year: 25-26 The Fleet Senior Manager is a key operational leader responsible for the safe, efficient, and cost-effective performance of Houston ISD's transportation fleet, which includes school buses, service vehicles, and support equipment. This role supports HISD's high-performance culture by ensuring compliance with all local, state, and federal regulations, managing preventative maintenance, and optimizing logistics to guarantee safe, on-time student transportation services. Through strategic planning, team leadership, and continuous improvement, the Fleet Senior Manager directly contributes to the district's ability to serve schools reliably. This role requires operational expertise, proactive problem-solving, and a strong commitment to safety, fiscal stewardship, and service excellence. MAJOR DUTIES & RESPONSIBILITIES 1. Oversee daily fleet operations, ensuring the timely, safe, and reliable transportation of students by maintaining high standards of vehicle readiness and route execution. 2. Partner with Terminal Directors to ensure that all buses are fully operational before the start of each school day and confirm route readiness for the following day by the end of each shift. 3. Lead and manage fleet operations staff, fostering a high-performance culture rooted in professionalism, collaboration, and accountability. Conduct evaluations, coach team members, and support ongoing professional development. 4. Develop and implement strategic plans to enhance fleet reliability, reduce operating costs, and drive continuous improvement across maintenance and logistics functions. 5. Ensure full compliance with Department of Transportation (DOT), Environmental Protection Agency (EPA), and state and local school bus safety regulations. MAJOR DUTIES & RESPONSIBILITIES CONTINUED 6. Maintain accurate records and reporting systems related to vehicle inspections, driver certifications, and preventative maintenance schedules, supporting transparency and accountability. 7. Monitor and manage the department's operational budget, ensuring optimal use of resources in alignment with district financial guidelines and strategic priorities. 8. Oversee staff development in alignment with departmental goals and HISD's broader expectations. Select, train, supervise, and evaluate team members to ensure operational excellence. 9. Drive cost-efficiency efforts, including monitoring fuel consumption, parts inventory, and maintenance costs, and identifying opportunities to reduce expenses without compromising safety or service quality. 10. Implement cost-saving initiatives and fleet innovations that align with HISD's high expectations for safety, sustainability, and operational performance. 11. Prepare and present regular reports to district leadership on fleet performance, compliance, budget status, and service impact. 12. Perform other job-related duties as assigned, contributing to HISD's commitment to serving schools with excellence and reliability. EDUCATION Bachelor's degree, preferred * Applicants who do not meet these education qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role. WORK EXPERIENCE 5-7 years of experience in fleet management, school transportation, or a related field. Strong knowledge of school bus regulations, fleet maintenance, and safety compliance. Obtain a Texas commercial driver's license (Class B or A) with "P" and "S" endorsements within 6 months of date of hire. Texas Department of Public Safety School Bus Driver Certification. Familiarity with GPS tracking, routing software, and fleet telematics. Excellent leadership, problem-solving and communication skills. SKILL AND/OR REQUIRED LICENSING/CERTIFICATION Microsoft Office LEADERSHIP RESPONSIBILITIES Manages. Accomplishes the majority of work objectives through the management of direct reports. Provides day-to-day directions to staff; may become directly involved, as required, to meet schedules and resolve problems. Responsible for assigning work, meeting completion dates, interpreting and ensuring application of policies and procedures. Receives assignments in the form of objectives, with goals and the process by which to meet goals. Provides input to hiring, performance and budget. WORK COMPLEXITY/INDEPENDENT JUDGMENT Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities. BUDGET AUTHORITY Compiles and organizes data and figures. PROBLEM SOLVING Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas. IMPACT OF DECISIONS Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays. COMMUNICATION/INTERACTIONS Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers. CUSTOMER RELATIONSHIPS Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards. WORKING/ENVIRONMENTAL CONDITIONS Work is normally performed in a typical interior work environment, which does not subject the employee to any hazardous or unpleasant elements. Valid Texas driver's license with applicable insurance coverage. Tools/Equipment Used: Standard office equipment, including personal computer and peripherals. Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting. Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching. Ability to carry and/or lift up to 15 to 44 pounds. Environment: Prolonged or irregular hours, including some weekends; frequent districtwide travel. Mental Demands: Work with frequent interruptions, maintain emotional control under stress, fast-paced. Houston Independent School District is an equal opportunity employer.
    $70k-90k yearly 4d ago
  • SNS MANAGER

    Public School of North Carolina 3.9company rating

    Greensboro, NC jobs

    SNSFair Labor Standards Act Classification: Non-Exempt 10 month Classification: Continuing Time Basis: Full-Time Classified Benefits: Full Starting Salary: $19.16 per hour Pay Grade: SNSM GCS Salary Schedules
    $19.2 hourly 4d ago
  • SNS MANAGER

    Guilford County Schools 4.1company rating

    Greensboro, NC jobs

    Classified - School Nutrition/Food Services/School Nutrition Services Cafeteria Manager Date Available: 10/20/2025SNSFair Labor Standards Act Classification: Non-Exempt 10 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $19.16 per hour Pay Grade: SNSM GCS Salary Schedules Attachment(s): SNS Manager
    $19.2 hourly 4d ago
  • SNS MANAGER

    Guilford County Schools 4.1company rating

    Greensboro, NC jobs

    Classified - School Nutrition/Food Services/School Nutrition Services Cafeteria Manager Date Available: 11/03/2025SNSFair Labor Standards Act Classification: Non-Exempt 10 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $19.16 per hour Pay Grade: SNSM GCS Salary Schedules Attachment(s): SNS Manager
    $19.2 hourly 4d ago
  • Program Manager

    Trilliant Food & Nutrition, LLC 4.2company rating

    Little Chute, WI jobs

    About Us: Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels. Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers-first and fast. Our brand portfolio includes Victor Allen's , Dutch Bros beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized.We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings. Position Overview: We are seeking a dynamic and strategic Program Manager to oversee the end-to-end coordination of brand initiatives, ensuring alignment with our overarching brand vision and business goals. In this role, you will act as the central hub between cross-functional teams-creative, marketing, R&D, and external partners-to drive the successful execution of brand programs that elevate brand equity and consistency across all touchpoints. Responsibilities: Technical Program Leadership: Drive the planning, execution, and delivery of brand programs that involve product development, innovation pipelines, and commercialization processes. Cross-functional Leadership: Partner with internal stakeholders-primarily including creative, marketing, R&D, internal and external operation sites-to ensure cohesive execution and consistency of brand roadmap. Roadmap Development: Build and maintain a strategic project roadmap that prioritizes initiatives based on impact, feasibility, and alignment with long-term brand objectives. Milestone Tracking & Reporting: Monitor timelines, budgets, and KPIs, ensuring projects stay on track and meet established goals. Regularly report on progress, risks, and outcomes to leadership. Operational Efficiency: Develop and optimize processes, tools, and workflows that enable efficient program execution and cross-team collaboration. Vendor & Agency Coordination: Manage relationships with external partners and agencies, ensuring deliverables align with brand standards and timelines. Qualifications: 5+ years of experience in program management, project management, business or operations, preferably in a fast-paced environment. Strong understanding of brand strategy, brand development, and marketing workflows. Proven ability to manage complex projects with multiple stakeholders and competing priorities. Excellent communication, organizational, and leadership skills. Proficiency in project management tools (e.g., Microsoft Project, Smartsheet, etc.) and collaborative platforms (e.g., Microsoft 365). Ability to think both strategically and tactically, connecting high-level brand vision with detailed execution. Bachelor's degree in Science, Technology, Engineering, Packaging, Business, or a related field. Master's degree is a plus. PMP Certification is a plus. Experience working within or with Operations and Research and Development teams. Background in consumer-packaged goods, product launches, or technical commercialization. Familiarity with regulatory, packaging, and quality considerations in product development. Hours, Location and Pay: We offer a competitive base pay rate and comprehensive benefits package for full-time employees.This role works standard business hours Monday - Friday at our Little Chute, WI manufacturing facility. Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data. Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists. Safety Statement: At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions. Disclosures: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager. Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment. Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process. EEO/AA including Vets and Disabled If you need a reasonable accommodation for any part of the employment process, please contact us by email at ******************** and let us know the nature of your request and your contact information. Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers. The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.
    $73k-111k yearly est. 1d ago
  • INTERIOR AND FURNITURE PROJECT MANAGER

    University of Washington 4.4company rating

    Seattle, WA jobs

    Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. HARBORVIEW MEDICAL CENTER has an outstanding opportunity for an INTERIOR AND FURNITURE PROJECT MANAGER to join the FACILITIES & CAPITAL DEVELOPMENT DEPARTMENT. Work Schedule 100% FTE POSITION HIGHLIGHTS Primary responsibility for implementing projects that align with HMC and King County 2020 Bond Capital equipment projects and initiatives at Harborview Medical Center Responsible for space, move and construction projects You will work throughout the 2 million square foot campus and interact with front line staff, managers, administrative staff, hospital leadership, engineering and maintenance, construction services, infection control, environmental services and several other departments PRIMARY JOB RESPONSIBILITIES Assure that space, move and construction projects meet regulations Process and complete furniture request work orders in a timely and efficient manner Coordinate quotes and purchase of furniture with vendors and end users Issue work orders for minor construction work needed to support small furniture and move requests, i.e. installing or moving electrical outlets, installation of data/phone ports, cleaning, and painting spaces Collaborate with Harborview's Interior Design Lead Assist with move coordination on major Capital Projects Space and occupancy assessment to ensure workspaces are in accordance with our guidelines and principles Work with the Space Manager to resolve space requests and implement moves Work with Harborview's Architect to confirm ADA clearances code and egress requirements are met With Direction from the Design Shared Services Manager/Interior Design Leader- Programming, feasibility and test-to-fit studies of proposed projects for the ongoing major renovations and expansions of existing facilities related to capital and in-house projects REQUIRED QUALIFICATIONS Bachelor's degree in Interior design, architecture or planning 6-8 years experience in construction project management, move coordination, interior design, or small projects management - occupied healthcare experience preferred An equivalent combination of education and experience may substitute for stated requirements ABOUT HARBORVIEW MEDICAL CENTER As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $95,004.00 annual Pay Range Maximum: $115,008.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit : First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. xevrcyc Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 2 or . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .
    $95k-115k yearly 1d ago
  • Program Manager

    National Association for College Admission Counseling 3.8company rating

    Arlington, VA jobs

    TITLE: Program Manager (CICA) IMMEDIATE SUPERVISOR: Director, Center for Innovation in College Admission CLASSIFICATION: Contract full-time, exempt (Tuesday through Thursday, onsite in Arlington, VA) CONTRACT: 24 months grant funded, with renewal contingent on funding SALARY: $70,000 - $80,000 annualized, commensurate with education and experience ABOUT THE CENTER: Our mission is to dismantle barriers to higher education by researching, advocating for, and implementing innovative, equitable admissions practices nationwide. The Center for Innovation in College Admission (CICA) is a newly established research-practitioner hub of the National Association for College Admission Counseling (NACAC). POSITION SUMMARY: We are seeking a dedicated and strategic Program Manager to lead a portfolio of high-impact initiatives focused on systemic reform in the college admissions landscape. This pivotal role involves overseeing multiple interrelated projects-ranging from developing new admissions frameworks to implementing pilot programs with university partners and researchers. The ideal candidate is passionate about education equity, possesses strong knowledge of the K-12 and college admissions landscape, and has a proven track record of managing complex programs within the research, policy, or education sectors. This role requires someone who can translate systemic-level innovative changes into tangible, coordinated efforts amongst various stakeholders. RESPONSIBILITIES: Program Design & Execution: Create, implement, and manage a suite of new and existing interdependent projects (e.g., research initiatives, advocacy, partnerships, pilot programs), ensuring all deliverables meet high standards of quality, impact, and timelines. Stakeholder Engagement & Advocacy: Build and maintain robust relationships with a diverse set of stakeholders, including college admission professionals, K-12 counselors, policymakers, and researchers. This role will also manage current and future advisory councils for various initiatives. Communications & Reporting: Develop strategies for the Center to share our current initiatives with internal and external stakeholders by collaborating with our social media and communications team. Additionally, this role will support the Director of the Center with reports or updates to the NACAC leadership team, NACAC's Board of Directors, grant funders, and the broader education community. QUALIFICATIONS: The qualifications, skills, attributes, and experience for this role include, but are not limited to, the following: Education Bachelor's degree required. Master's degree related to higher education, policy, or management is preferred. Experience 3-5 years of related experience is required, with progressive responsibility. Experience that demonstrates strategic, creative, and analytical thinking. Previous experience as a college admission counselor for at least two years is preferred. Previous experience driving systemic-level change is preferred. Knowledge and Skills Familiarity with the education and admissions landscape. Strong interpersonal skills and public speaking abilities. Proficiency in proofreading, copyediting, and professional writing. Enthusiastic personality, strong problem-solving skills, and attention to detail. Ability to: Maintain a high level of organization to manage multiple projects or processes with varying deadlines simultaneously. Establish and maintain relationships in a competitive environment. Work independently, think critically to provide solutions to difficult problems, and create value. Engage effectively in a hybrid environment using Teams, Zoom, and other collaboration tools. Build collaborative working relationships with staff, members, and external stakeholders.
    $70k-80k yearly 1d ago
  • Project Manager

    Clark Davis Associates 4.4company rating

    Morristown, NJ jobs

    We are seeking a highly execution-driven Project Manager to accelerate product delivery and ensure tight alignment between Product and Development teams. This role is focused on turning product strategy and requirements into fast, predictable execution by engineering teams, removing friction, and maintaining momentum across initiatives. The ideal candidate is obsessed with delivery, thrives in high-velocity environments, and excels at bringing clarity, structure, and accountability to complex product work. Key Responsibilities Execution & Delivery Own end-to-end execution of product initiatives from planning through release Drive delivery velocity by proactively identifying and removing blockers, dependencies, and execution risks Establish clear milestones, timelines, and success criteria for product work Ensure teams stay focused on the highest-impact deliverables Balance speed with quality by enforcing disciplined execution practices Product-Development Liaison Act as the primary point of coordination between Product Management and Development teams Translate product requirements, roadmaps, and priorities into executable development plans Ensure engineering constraints, tradeoffs, and delivery realities are clearly communicated back to Product Maintain strong feedback loops to support rapid iteration and decision-making Planning & Prioritization Partner with Product Managers and Engineering leads to define scope, sequencing, and delivery plans Drive backlog readiness by ensuring requirements are clear, prioritized, and actionable Continuously reassess priorities based on progress, learnings, and business needs Process & Operating Rhythm Run efficient execution rituals (standups, planning, reviews, retrospectives) focused on outcomes and flow Implement lightweight processes and tooling that improve predictability and throughput Measure and improve delivery performance using execution-focused metrics (e.g., cycle time, throughput, predictability) Communication & Stakeholder Management Provide concise, actionable status updates highlighting progress, risks, and tradeoffs Align stakeholders around timelines, scope demonstrating clear ownership and accountability Ensure shared visibility across Product, Engineering, and cross-functional partners Required Qualifications 2+ years of project or program management experience in product-driven, technical environments Demonstrated success accelerating execution velocity across product and engineering teams Strong understanding of software development lifecycles and product delivery models Ability to translate product intent into clear, actionable execution plans Excellent written and verbal communication skills Preferred Qualifications Experience working closely with Product Managers and Engineering leaders Familiarity with Agile, Scrum, Kanban, or hybrid execution models Technical background or strong technical fluency Experience operating in fast-paced, scaling product organizations
    $84k-123k yearly est. 3d ago
  • Student - Engagement Manager for Advancement

    Ursinus College 4.4company rating

    Collegeville, PA jobs

    The Ursinus Fund is seeking two motivated and experienced students to join our team as Student Engagement Managers. Student Engagement Managers will help coordinate outreach efforts amongst six student engagement officers. Reporting to the Assistant Director of the Ursinus Fund Student Engagement Managers will work 8 hours a week throughout the academic year to engage, solicit and steward donors. They will also help to increase engagement among key constituents and grow the donor pipeline through meaningful connections with donors. Students will also help the Ursinus College, Advancement Office with key initiatives and events. Specific Responsibilities: Team Management: Oversee and support the Student Engagement Officers, ensuring they meet their outreach and stewardship targets. Manage the monthly distribution of outreach tasks among officers. Provide quality assurance for all donor communications. Outreach Coordination: Conduct and coordinate outreach efforts through phone calls, emails, and text messages as part of a structured solicitation cadence for donors giving between $5-$249. Send weekly outreach updates to the assistant director of the Ursinus Fund, rotating the responsibility with the other manager. Collaborate with the assistant director of the Ursinus Fund to align outreach efforts with strategic priorities. Document each outreach attempt in Advancement's database, Blackbaud Raiser's Edge. Donor Engagement and Stewardship: Assist in planning and executing donor engagement and stewardship activities. Ensure timely and impactful donor communications and thank-you messages. Alumni Engagement Support: Assist the designated alumni engagement staff member in coordinating all logistical efforts for alumni signature events such as Homecoming, Alumni Awards, and Hall of Fame for Athletes as well as other alumni events, both on and off-campus. Duties may include tracking event attendance, preparing, packaging, and breakdown of event materials, creating signage or other digital and printed materials for events such nametags and RSVP lists, reunion yearbooks and slideshows. Update alumni records in the college's alumni in Raisers Edge and document alumni engagement activity under the guidelines of the Ursinus alumni engagement index. Support coordination of the admission alumni referral program and prepares thank-you notes and gifts for alumni visitors to campus, delivering items to faculty and staff. Qualifications: Must be a current full-time student at Ursinus College Active involvement in campus activities. Demonstrated leadership qualities. At least one academic reference. Strong skills in marketing, communications, event management, data analytics, and donor engagement. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Proficiency in using technology for communication and reporting. Departmental Accountabilities: Works collaboratively with colleagues and team members in the Advancement Office and throughout the college. Participates in Advancement Office meetings and other key college staff meetings Possesses knowledge and experience with computer programs that support the Advancement Department including Microsoft Office programs and Raiser's Edge. Other Duties: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Job responsibilities and activities may be modified or changed at any time with or without notice. Job descriptions will be audited periodically by the Ursinus Human Resources department to ensure they are up-to-date and reflect the essential responsibilities and duties of the job. Ursinus EEO Statement: Ursinus is an EEO employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.
    $71k-87k yearly est. Auto-Apply 60d+ ago
  • Project Manager

    Beacon Hill 3.9company rating

    Chicago, IL jobs

    My Financial client is actively seeking a IT Project Manager to help lead integration efforts for their Chicago headquarters. This opportunity is 3-4 days onsite in downtown Chicago, IL Your Future Team Our Technology Integration and Service team is looking for a Project Manager to join our team of Systems Integration Team. This hands-on leadership role joins a team that aims to make the integration of newly acquired businesses as seamless and minimally disruptive as possible through solid project management, communications, and change management. What You'll Do Project Management throughout the deal lifecycle from Operational Due Diligence to post-conversion transition to Business as Usual Collaborate with cross-functional teams to develop and execute IT integration strategies for merging or acquiring organizations. Coordinate and track the implementation of IT initiatives, ensuring alignment with overall integration goals and timelines. Identify potential risks and issues related to IT integration and proactively develop mitigation plans. Act as a liaison between IT teams, business units, and external partners to facilitate effective communication and coordination. Provide regular updates to stakeholders on project status, milestones, and key deliverables. What You'll Bring Bachelor's Degree in Computer Science, Business, Finance or Technology 5+ years of experience in IT Project Management Experience relationship management in engagement management, customer service, or end user Experience across a variety of transition projects in infrastructure, service, and software Demonstrated excellence in service
    $63k-93k yearly est. 3d ago
  • Project Manager

    Firman Solutions 3.4company rating

    Saint Louis, MO jobs

    Bachelor's degree in Construction Management, Mechanical Engineering, or related field preferred. Experience in mechanical or construction project management. Must have experience of HVAC, plumbing, and refrigeration systems in commercial construction environments. Proficient in project management tools (Procore, Bluebeam, MS Project, or similar). Excellent communication and leadership skills-able to keep teams aligned and motivated. Organized, solution-focused, and calm under pressure. Familiar with interpreting mechanical drawings, specs, and schedules.
    $58k-87k yearly est. 3d ago
  • 25-6034: Customer Engagement Manager - DC Metro

    Navitas 4.6company rating

    Washington, DC jobs

    Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V
    $102k-154k yearly est. 6d ago
  • 25-6034: Customer Engagement Manager - DC Metro

    Navitas 4.6company rating

    Washington, DC jobs

    Customer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.
    $102k-154k yearly est. Auto-Apply 60d+ ago
  • Alumni Engagement Manager - Advancement

    Cincinnati Hills Christian Academy 4.0company rating

    Cincinnati, OH jobs

    Job Title: Alumni Engagement Manager - Advancement Position Type: 12-Month/Part-Time/29 Hours Per Week/Non-Exempt CHCA Alumni with a passion for CHCA's Christ-centered education. · Community builder and spiritual leader. · Demonstrates a growth mindset. · Creative thinker with a collaborative spirit. · Organized, proactive, and able to manage multiple priorities. · Comfortable speaking to groups and representing the school publicly. QUALIFICATIONS · Bachelor's degree required; background in communications, education, or nonprofit management preferred. · 3+ years of experience in alumni relations, advancement, or related field. · Strong interpersonal and communication skills, with a heart for Christian service. · Experience with event planning, donor stewardship, and database management. · Ability to work evenings and weekends as needed for events and outreach. DESCRIPTION Key responsibilities will focus on building and strengthening relationships between our school and our CHCA Alumni. The Alumni Engagement Manager will foster a strong sense of community among our alumni and encourage connection with our school community. The person selected for this work will develop and implement strategies to engage alumni through events, effective and targeted communications and volunteer opportunities, fully aligned with our school's mission and strategic goals. RELATIONSHIP BUILDING and INSPIRE CONNECTION Connect our Alumni back home to CHCA and with their CHCA Community in a way that feels like family. · Develop and maintain meaningful relationships with alumni across generations. · Serve as the primary point of contact for alumni seeking to reconnect. · Recruit and support alumni volunteers, class representatives, and establish a structure for networking and connectedness within our Alumni community. STRENGTHEN FAITH BASED ENGAGEMENT WITH OUR ALUMNI · Integrate spiritual development into alumni programming, including prayer groups, retreats, service and mentorship opportunities. · Foster continued spiritual growth within our alumni to live out their faith and CHCA's mission to Learn, Lead, Serve in their personal and professional lives. COMMUNICATIONS and OUTREACH · Create compelling alumni-focused content for newsletters, social media, and the school's website. · Collaborate with the Communications team to promote alumni stories and events. · Maintain and update alumni databases with accurate contact and engagement information. EVENT PLANNING and VOLUNTEER ENGAGEMENT · Plan and execute an alumni calendar of events such as reunions, homecoming, speaker series, and service projects. · Coordinate with faculty, staff, and volunteers to ensure events reflect CHCA's mission, values and community spirit. CHCA is an Equal Opportunity Employee. All candidates meeting the required criteria will be considered. Essential functions under the Americans with Disabilities Act may include any of the duties, knowledge and skills listed above. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular attendance is an essential function of this job. The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. WORK ENVIRONMENT: The noise level in the work environment is usually moderate. MENTAL FUNCTIONS: While performing the duties of this job, the employee is required to compare, analyze, communicate, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile and negotiate.
    $50k-59k yearly est. 60d+ ago

Learn more about Cengage Learning jobs