Business Process Consultant jobs at Centene - 982 jobs

Business Systems Analyst I/II/III
Santa Clara Family Health Plan 4.2
San Jose, CA jobs
Salary Range: $85,740 - $128,610 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change. This posting is for one position and will be filled as either a Business Systems Analyst I or Business Systems Analyst II or a Business Systems Analyst III depending on the candidate qualifications and experience. FLSA Status: Exempt Department: Information Technology Reports To:Manager, Business Systems Location: San Jose, CA Salary: Business Systems Analyst I - $85,740 - 128,610 Business Systems Analyst II - $98,601 - 147,902 Business Systems Analyst III - $111,168 - 172,310 Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521. GENERAL DESCRIPTION OF POSITION We are looking for a BSA candidate who possesses strong technical skills with a focus on reporting and data analysis. The candidate should be skilled in SQL and have an understanding of programming languages to support code review and interpretation. The position will require adept critical thinking and problem-solving skills. The position will be responsible for developing and maintaining regulatory reports related to Case Management, Utilization Management, Claims, Members, Grievances, and Appeals. Business Systems Analyst I- The Business Systems Analyst I acts as a liaison between the business units, internal and external, including software development, production support teams, vendors and trading partners; develops and reviews small scale, basic business requirements, functional specifications, and business processes; participates in basic validation and testing of applications and reports, and provides support in the maintenance and improvement of SCFHP information management systems in support of SCFHP objectives and regulatory compliance. Business Systems Analyst II- The Business Systems Analyst II acts as a liaison between the business units, internal and external, including software development, production support teams, vendors and trading partners; develops and reviews small to medium scale, basic to moderate business requirements, functional specifications, and business processes; participates in basic to moderate validation and testing of applications and reports, and provides support in the maintenance and improvement of SCFHP information management systems in support of SCFHP objectives and regulatory compliance. Business Systems Analyst III - The Business Systems Analyst III acts as a liaison between the business units, internal and external, including software development, production support teams, vendors and trading partners; develops and reviews small to large scale, basic to complex business requirements, functional specifications, and business processes; participates in basic to complex validation and testing of applications and reports, and provides support in the maintenance and improvement of SCFHP information management systems in support of SCFHP objectives and regulatory compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Business Systems Analyst I -Project and task management for small scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.Business Systems Analyst II- Project and task management for small to medium scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks. Business Systems Analyst III - Project and task management for small to large scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks. Business Systems Analyst I- Troubleshoot small scale, basic production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.Business Systems Analyst II- Troubleshoot small to medium scale, basic to moderate production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable. Business Systems Analyst III - Troubleshoot small to large scale, basic to complex production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable. Business Systems Analyst I- Process improvement and documentation for small scale, basic projects and components of medium scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.Business Systems Analyst II- Process improvement and documentation for small to medium scale, basic to moderate projects and components of large scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas. Business Systems Analyst III - Process improvement and documentation for small to large scale, basic to complex projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas. Responsible for following the SCFHP Project Life Cycle, Software Development Coding Standards, and Change Control Management policies and procedures. Perform data validation on both inbound and outbound data sources. Document test cases and results. Act as a resource for IT staff and business units ensuring quality, testing, and documentation. Create and maintain basic to moderate SQL based reports to support business processes and initiatives. Business Systems Analyst III - Train, mentor and educate business systems analyst staff as needed on IT or healthcare topics. Generate basic to complex source to target mapping documentation that clearly defines the data mapping and business rules applied between two systems. Perform other related duties as required or assigned. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. Bachelor's Degree in Healthcare, Information Systems, or related field, or equivalent experience, training, or coursework. (R) Business Systems Analyst I- Experience in healthcare. (D) Business Systems Analyst II- Minimum two years of experience as a business analyst. (R) Business Systems Analyst III - Minimum four years of experience, training, or coursework. (R) Business Systems Analyst I- Knowledge of healthcare management information systems. (D) Business Systems Analyst II- Minimum one year of experience with healthcare management information systems. (R) Business Systems Analyst III - Minimum of three years of experience with healthcare management information systems. (R) Business Systems Analyst I- Ability to identify, troubleshoot, and resolve small-scale, basic business and systems issues. (R) Business Systems Analyst II- Ability to identify, troubleshoot, and resolve small to medium scale, basic to moderate business and systems issues. (R) Business Systems Analyst III - Ability to identify, troubleshoot, and resolve small to large scale, basic to complex business and system issues. (R) Ability to organize work and present results in a professional manner. (R) Business Systems Analyst I- Knowledge of healthcare business processes. (D) Business Systems Analyst II- Minimum one year of experience working with healthcare business processes. (R) Business Systems Analyst III - Minimum three years of experience working with healthcare business processes. (R) Business Systems Analyst I- Knowledge of healthcare analytics and standard reporting measures. (D) Business Systems Analyst II- Minimum one year of experience working with healthcare analytics and standard reporting measures. (R) Business Systems Analyst III - Minimum three years of experience working with healthcare analytics and standard reporting measures. (R) Business Systems Analyst I- Knowledge of project management standards and functions. (R) Business Systems Analyst II- Minimum two years of experience utilizing project management guidelines and best practice. (R) Business Systems Analyst III - Minimum four years of experience utilizing project management standards and functions. (R) Business Systems Analyst I- Ability to analyze data for the purpose of informing business decisions. (D) Business Systems Analyst II- Minimum two years of experience analyzing data for the purpose of informing business decisions. (R) Business Systems Analyst III - Minimum four years of experience analyzing data for the purpose of informing business decisions. (R) Business Systems Analyst I- Ability to document business requirements and processes following industry guidelines and best practice. (R) Business Systems Analyst II- Minimum two years of experience creating industry standard business requirements and process documentation. (R) Business Systems Analyst III - Minimum four years of experience creating industry standard business requirement and process documentation. (R) Working knowledge of and the ability to efficiently operate all applicable computer software including a working knowledge of computer applications such as Outlook, Word and Excel. (R) Ability to use a keyboard with moderate speed and a high level of accuracy. (R) Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, providers and outside entities over the telephone, in person or in writing. (R) Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R) Ability to maintain confidentiality. (R) Ability to comply with SCFHP's policies and procedures. (R) Ability to perform the job safely with respect to others, to property, and to individual safety. (R) WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. 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$111.2k-172.3k yearly 1d ago

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Business Analyst II
Tokio Marine North America Services 4.5
Pennsylvania jobs
We are looking for an individual who is passionate about developing solutions to help improve business processes, products, and systems. This person will join our high-functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice. The ideal candidate for this position should apply their knowledge of the property and casualty (P&C) industry through developing, participating and monitoring technology solutions that enhance business processes. This individual must show a commitment to ongoing professional development as a Business Analyst within the insurance industry. This role requires close collaboration with business stakeholders, IT leadership, and vendor partners to gather and define business and functional requirements. Additional responsibilities include supporting testing and training initiatives, as well as contributing to operational support processes. A candidate for this position must be motivated to work within a varied range of high performing business and technical teams. Essential Job Functions: Ability to understand and express business needs from multiple perspectives by considering impacts to the organization from the beginning to the end of the effected process(es). Conduct research to address request by utilizing company created assets, industry publications and internet based references. Lead, support, and participate in business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software. Facilitate effective communication between IT teams, business units, and external vendors through written and verbal methods. Identify and recommend changes to technology that improve efficiency, accuracy, and compliance of business processes. Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment. Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment. Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies. Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable. Perform special duties and other projects as assigned. Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company. Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management. Degree / Licenses and Professional Certification Bachelor's degree preferred. Insurance Certification(s) preferred. Preferred Qualifications: 3+ years' experience as a Business Analyst. 1+ years' experience supporting underwriting functions in the property and casualty (P&C) insurance sector, or relevant experience in selling, servicing, or underwriting commercial lines insurance policies. Experience with custom developed policy administration systems is preferred. Experience with software packages such as Policy Decisions or Advantage will be considered. Familiarity with technology platform that enable the independent agency channel is desired.Some examples are web-based portals such as Unqork for sales and servicing of insurance policies; and digital distribution channels such as IVANS Familiarity with service management and requirements tools (e.g., ServiceNow, Jira, Azure DevOps, Modern Requirements) Capable of working independently. Excellent problem solving and analytical skills Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders. Excellent written and oral communication skills to effectively convey complex information. Strong customer service orientation (responsive, consultative, collaborative and accurate). Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction. Knowledge of SDLC for both waterfall and agile methodologies. EEO Statement: Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
$78k-109k yearly est. 5d ago
Lead Business Analyst
Munich Re 4.9
Amelia, OH jobs
Title: Lead Business Analyst *Please add a cover letter with details if you are not local and plan to relocate for the hybrid schedule Recruiter: Sonya Fischesser American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't. We write admitted products in all 50 states and have a premium volume of $2.2 billion. Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home. Purpose: Provides a critical layer between the Business, Enterprise Data & Analytics, and Information Technology teams with responsibility to gather, analyze, evaluate, and document the business, functional, technical, security, performance, training, and data mapping requirements needed to effectively deliver analytics and reporting. Roles & Responsibilities: Strong knowledge in using the appropriate tools and technologies to create and/or provide governance of the Software Development Life Cycle (SDLC) documentation needed by various teams (business users, testers, trainers, and applications development teams) to successfully develop and maintain infrastructure and business systems applications. Produce and publish the required SDLC artifacts on projects with a moderate degree of complexity and scale. Attend kickoff and other project-related meetings with end business users to understand initiative objectives, document results, and capture follow ups, as appropriate. Attend and participate in Data Governance meetings while utilizing Data Governance best practices Document the "AS IS" and "TO BE" business, and technology processes. Assist in the creation of test cases and test data for, and the execution of Unit, Integration, and Usability testing. Support the effort to maintain system documentation, including screen, report, and job execution descriptions, user manuals, operational procedures, application, and job flows. Provide status reports according to departmental and project standards. Identify continuous process improvement opportunities and operationalize solutions for the same. Participate actively in requirement gathering and gap analysis activities. Provide support to end business users by answering quick hit questions or directing them to our Product Owners, Analytics Consultants, or Data Product managers. Required Technical Skills: Knowledge of insurance applications and core business functions, or equivalent experience in the financial services, of Property & Casualty Insurance industry. Ability to interact with Information Technology and Line of Business management, and when necessary lead the planning and execution of implementations of small to medium complexity projects. Knowledge of Data Warehouse/ Business Intelligence and Analytics project lifecycle (SDLC), tools, technologies, testing, and best practices. Familiarity of Power BI and Databricks. Ability to use the Microsoft Office Suite of tools. Knowledge of data gathering using Structured Query Language (SQL). Knowledge of information technologies, their uses, and applications. We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits: Two options for your health insurance plan (PPO or High Deductible) Prescription drug coverage (included in your health insurance plan) Vision and dental insurance plans Short and Long Term Disability coverage Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children) Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity) In addition to the above insurance offerings, our employees also enjoy: A robust 401k plan with up to a 5% employer match A retirement savings plan that is 100% company funded Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries Eligibility to receive a yearly bonus as a Munich Re employee A variety of health and wellness programs provided at no cost A hybrid environment that gives you a choice in where and how you get work done A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop An on-site complimentary workout facility as well as walking trails on campus grounds On-site wellness center complete with nurse practitioner Financial assistance for adoptions and infertility treatment Paid time off for eligible family care needs Tuition assistance and educational achievement bonuses Free parking A corporate matching gifts program that further enhances your charitable donation Paid time off to volunteer in your community At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants requiring employer sponsorship of a visa will not be considered for this position. #LI-SF1 Apply Now Save job
$75k-96k yearly est. 1d ago
Claims Consultant Corporate - Chicago, IL
PMA Companies 4.5
Chicago, IL jobs
Back Claims Consultant Corporate #4726 Multiple Locations Apply X Facebook LinkedIn Email Copy Job Description: This is a senior level role focusing on claims brought against lawyers and law firms involving Lawyers Professional Liability (LPL) policies, from first notice to conclusion, with a range of severity and complexity from low to high. Job Responsibilities Review and document activity for assigned claims, including coverage evaluation, investigation, and consideration of multiple factors to assess potential liability and exposure Develop working knowledge of policy forms, industry trends, and issues common to lawyers professional liability insurance and claims Regularly identify and appropriately address relevant coverage issues Draft insurance coverage correspondence and reports Maintain professional relationships with internal and external audiences Identify and refer files necessitating escalated review as appropriate to claims management Develop action plans on assigned files to secure appropriate and timely resolution Negotiate and settle claims with appropriate oversight by the claims management Review, evaluate, request, and assign timely and appropriate reserves from file inception to resolution with appropriate oversight by claims management Assign, coordinate, and manage outside counsel and vendors with appropriate claims management oversight Review and audit attorney and vendor invoices consistent with Company guidelines Independently conduct prompt and thorough investigation of low to high severity claims and evaluate coverage, liability, and damages throughout the life of a claim Independent drafting of coverage related correspondence, internal reports, and reports to reinsurers Participate in mediations and settlement negotiations to resolve claims, including higherseverity claims, with minimal oversight Thoughtful, concise, and effective written and verbal communication with claims management and underwriting partners regarding significant claims, reserve recommendations, claim related trends, and industry developments with minimal oversight Demonstrate leadership visibility and engagement with employees, claims management, underwriting partners through regular and meaningful interactions or meetings May work with claims management and other internal and external partners to develop and implement procedures to improve claim workflow efficiency while preserving process controls Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work. Requirements: Juris Doctor degree from an accredited law school Minimum 10 years of relevant insurance, claims-related, or law firm experience preferred Obtain adjuster license(s) or agree to obtain adjuster license(s) and additional training as necessary or required to complete claims handling responsibilities with moderate training, mentorship, and oversight by claims management Exemplary analytical, interpretive, problem-solving, and critical thinking skills with ability tomake sound decisions and effectively evaluate and resolve complex or challenging business problems Strong situational awareness, understanding the context and implications of a decision Exemplary writing and presentation skills with ability to convey complex technical information
$114k-140k yearly est. 1d ago
Placement Consultant
Marsh McLennan Agency 4.9
Dallas, TX jobs
ESSENTIAL DUTIES & RESPONSIBILITIES: Collaborate with the Service Team to ensure the following processes are completed Oversee and Manage the Process: Ensure you have a clear understanding of the new business and renewal accounts assigned to you. Keep track of all accounts and their respective timelines to ensure timely processing. Primary Contact with Service Team: Act as the main point of contact for the Service Team during the insurance placement process to ensure smooth communication and coordination. Review Submissions to the Insurance Market: Thoroughly review submissions to ensure accuracy and completeness. Familiarize yourself with account details to negotiate effectively. Facilitate Insurance Placement Strategy Calls: Schedule and conduct strategy calls with the Service Team and/or Advisor to align on goals and strategies for each account Submit submissions to market Prepare and submit all necessary documentation to the insurance market. Follow up with markets in a timely manner to ensure progress Negotiate Coverage, Terms, and Pricing: Engage with the insurance market to negotiate the best coverage, terms, and pricing for your clients. Explore creative solutions to meet client needs effectively Review Exposures, Forms, Terms, and Conditions: Carefully review all quoted exposures, forms, terms, and conditions as they are received to ensure they meet client needs. Provide Quote Comparisons and Proposals: Prepare and present quote comparisons to the Service Team and/or Advisor to support decision-making. Generate a professional final proposal with the best recommendation(s) for the client Create schematics for shared/layered programs Bind Orders: Finalize and complete bind orders once terms are agreed upon. Review binder and invoices for accuracy. Management Systems Understand Agency Management System and document the placement process Ongoing Communication: Maintain ongoing communication with the Service Team throughout the insurance placement process to address any issues or changes promptly. Teamwork Act as a collaborative member of the Agency to ensure superior service to all MMA clients. Responsibilities include, but are not limited to: Attend Insurance Placement Team meetings as appropriate Collaborate with producers/account managers and other placement colleagues on market strategy for accounts Communicate the status of the Insurance Placement process and daily correspondence between the company, account executive, client, and producer Build and maintain strong working relationships within the insurance market Participate in carrier meetings to stay informed about current market conditions and appetites Treat clients, prospects, and company employees with courtesy and respect. Contribute to development and education of colleagues Support other offices/regions as needed Technical Expertise Demonstrate the technical expertise required to maintain the Client Insurance Program and lead the insurance placement process, including, but not limited to: Analyze insurance quotes and recommend terms and conditions Communicate and negotiate with insurance markets through strategy Ability to pivot when faced with challenges Maintain and develop knowledge of policy forms and endorsements Design insurance program for client based on defined needs Identify and address any coverage gaps with account service teams and insurance markets Become a subject matter expert and resource in areas of interest or technical capability REQUIREMENTS: Must be licensed as a Texas P&C Agent or able to obtain Texas P&C license Minimum of 4-6 years of experience in middle market Business Insurance Demonstrate ability to multi-task, prioritize work effectively with little to no direction. Proficient at Sagitta, ImageRight, Word, Excel, and current internet technologies. Demonstrate proactive work style Ability to learn, analyze and comprehend various lines of insurance and communications Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, and exercising diplomacy, sensitivity and tactfulness We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: ****************************
$72k-103k yearly est. 1d ago
Business Process Analyst - SaaS
Skygen 4.0
Remote
What are important things that YOU need to know about this role? Fully and permanently remote - work from anywhere within the U.S. Strong communication skills required - ability to translate technical language into clear, understandable terms for all audiences. Client-focused approach - capable of educating and inspiring confidence in clients through expertise and professionalism. Industry experience required - background in dental, vision, or medical fields is essential. What will YOU be doing for us? Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery. What will YOU be working on every day? Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system Collaborate with stakeholders to ensure solution meets business needs and requirements Identify risks and issues related missing functionality or feature sets, and seek core system support on complex matters Introduce best practices when training users and configuring the Enterprise System Conduct training sessions with end users, including new release upgrades Support training team with documenting and delivering quality training material for business users Lead analysis of business requirements and develop and socialize optimization strategies Recommend solutions to streamline and scale existing workflows Lead meetings with the stakeholders and communicate appropriate status, risks, and issues Host client meetings and presentations to share findings with solutions Lead efforts to prioritize initiatives based on business needs and requirements Contribute to the development of project plans Support client(s) with user acceptance testing and reviewing documented results Assist with documentation, mapping and validation efforts to migrate legacy data Assist with workflow planning, documentation, mapping, and user testing of integration points What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates Bachelor's degree in Computer Science or related field Required Level of Experience 3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc. Required Knowledge, Skills, and Abilities Experience with SQL Ability to plan for contingencies and anticipate problems Ability to effectively listen and respond to customers' needs Ability to effectively convey and receive ideas, information, and directions Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles Ability to display strong written and verbal communication skills Ability to remain organized despite multiple interruptions Ability to ask critical questions to assess needs and requirements Ability to explain complex concepts easily Ability to successfully meet timelines for project plans and manage time effectively Ability to translate business goals and requirements into documented requirements Ability to travel to client sites Build strong relationships with business partners Successfully manage competing priorities and navigate within ambiguity What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, License, and/or Certificates Certified Business Analysis Professional Certified Quality Technician Certified Quality Engineer Certified Quality Auditor Preferred Level of Experience Experience in healthcare claims administration, and/or SaaS experience Preferred Knowledge, Skills, and Abilities Knowledge of industry standards Knowledge of Enterprise System Demonstrates competencies in a variety of quality philosophies, systems, and tools The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $92,472-$138,708 Compensation Midpoint: $115,590
$92.5k-138.7k yearly Auto-Apply 34d ago
Analyst, Business Process Outsourcing
Argo Group International Holdings Ltd. 4.9
Richmond, VA jobs
Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description Business Process Outsourcing Analyst Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do * Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. * Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions. * Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. * Create clarity through documentation by building and updating process maps, SOPs, and training materials. * Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation. * Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows. * Act as a subject matter expert for the processes your business unit relies on. * Monitor quality and resolve issues, including performing root‑cause analysis when errors occur. * Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. * Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring * 2-3 years of experience in underwriting, claims, or financial operations. * 1-2 years of business analysis experience, including comfort working with data and dashboards. * Experience working with vendors, ideally offshore teams, and managing Service Levels. * Exposure to project management and working with multiple stakeholders. * Strong communication skills - you're clear, organized, and comfortable working with different audiences. * Strong analytical and problem‑solving abilities. * Ability to stay organized and juggle competing priorities. * Advanced MS Office skills, especially Excel. * Experience with Tableau or Power BI is a plus. * A collaborative mindset - you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high‑quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross‑functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. * Chicago: $82,000-$92,000 * New York City: $92,000-$102,000 * Richmond, Omaha, San Antonio: $75,000-$85,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY; and San Antonio, TX. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at ************. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
$92k-102k yearly Auto-Apply 11d ago
Analyst, Business Process Outsourcing
Argo Group International Holdings Ltd. 4.9
San Antonio, TX jobs
Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description Business Process Outsourcing Analyst Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do * Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. * Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions. * Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. * Create clarity through documentation by building and updating process maps, SOPs, and training materials. * Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation. * Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows. * Act as a subject matter expert for the processes your business unit relies on. * Monitor quality and resolve issues, including performing root‑cause analysis when errors occur. * Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. * Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring * 2-3 years of experience in underwriting, claims, or financial operations. * 1-2 years of business analysis experience, including comfort working with data and dashboards. * Experience working with vendors, ideally offshore teams, and managing Service Levels. * Exposure to project management and working with multiple stakeholders. * Strong communication skills - you're clear, organized, and comfortable working with different audiences. * Strong analytical and problem‑solving abilities. * Ability to stay organized and juggle competing priorities. * Advanced MS Office skills, especially Excel. * Experience with Tableau or Power BI is a plus. * A collaborative mindset - you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high‑quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross‑functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. * Chicago: $82,000-$92,000 * New York City: $92,000-$102,000 * Richmond, Omaha, San Antonio: $75,000-$85,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY; and San Antonio, TX. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at ************. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
$92k-102k yearly Auto-Apply 11d ago
Analyst, Business Process Outsourcing
Argo Group International Holdings Ltd. 4.9
New York, NY jobs
Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description Business Process Outsourcing Analyst Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do * Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. * Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions. * Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. * Create clarity through documentation by building and updating process maps, SOPs, and training materials. * Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation. * Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows. * Act as a subject matter expert for the processes your business unit relies on. * Monitor quality and resolve issues, including performing root‑cause analysis when errors occur. * Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. * Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring * 2-3 years of experience in underwriting, claims, or financial operations. * 1-2 years of business analysis experience, including comfort working with data and dashboards. * Experience working with vendors, ideally offshore teams, and managing Service Levels. * Exposure to project management and working with multiple stakeholders. * Strong communication skills - you're clear, organized, and comfortable working with different audiences. * Strong analytical and problem‑solving abilities. * Ability to stay organized and juggle competing priorities. * Advanced MS Office skills, especially Excel. * Experience with Tableau or Power BI is a plus. * A collaborative mindset - you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high‑quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross‑functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. * Chicago: $82,000-$92,000 * New York City: $92,000-$102,000 * Richmond, Omaha, San Antonio: $75,000-$85,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY; and San Antonio, TX. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at ************. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
$92k-102k yearly Auto-Apply 11d ago
Business Process Analyst
Arete Technologies 4.5
Richmond, VA jobs
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Assist with implementation of new system designed to re-engineer existing tort claims process. Assist with change management, system testing, UAT, and training development and implementation. Work with tort claims team to review documentation and become familiar with tort claims process. o Become familiar with proposed tort claims system o Assess training needs and logistical planning across entire agency. O Attend future Sprint Demos, and begin testing. O Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting. O Begin review and test of job aids. O Help train the all the users. O Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts. Qualifications Local candidates will be preferred first Additional Information Thanks and Regards, Anushka Doegar
$69k-95k yearly est. 60d+ ago
Finance Business Process Analyst
Blue Cross and Blue Shield of Kansas 4.4
Topeka, KS jobs
Blue Cross and Blue Shield of Kansas is looking to add to our Finance Strategic Initiatives team and has an opportunity for a Finance Business Process Analyst. This position is responsible for supporting the mid and senior level Business Analysts with analyzing, designing, and optimizing financial business processes and systems. This position provides opportunities to learn and grow at the intersection of finance and project management. Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas. “This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.” Why Join Us? Family Comes First: Total rewards package that promotes the idea of family first for all employees. Professional Growth Opportunities: Advance your career with ongoing training and development programs. Dynamic Work Environment: Collaborate with a team of passionate and driven individuals. Trust: Work for one of the most trusted companies in Kansas Compensation These positions can be hired at either FBPA I or FBPA II, based on education, skills and experience. Finance Business Process Analyst I $64,400 - $80,500 Exempt Grade 14 Finance Business Process Analyst II $73,920 - $92,400 Exempt Grade 15 Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts. What you'll do Document current processes and workflows, creating detailed process maps and reports Assist in the implementation and maintenance of financial systems and tools Assist in developing training materials and providing user support for financial systems and processes Collect and analyze data to support decision-making and process improvements Maintain accurate documentation of processes, system configurations, and changes Support tracking and reporting of lean and transformation projects. Maintain and support periodic reviews of the Finance Department business unit recovery and continuity program. Support tracking and maintenance of the Finance Department policies and procedures within the document management system (PolicyTech). Coordinate meetings related to transformation initiatives, ensuring schedules are aligned and objectives are met What you need Bachelor's degree in management information systems, finance, business administration or related field FBP I: 0-2 years of relevant work experience in business process analysis or system implementation FBP II: 3-5 years of relevant work experience in business process analysis or system implementation Knowledge/Skills/Abilities Basic to Proficient knowledge of ERP systems (Workday, Adaptive Planning or similar) Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs). Strong analytical and problem-solving abilities Effective communication and interpersonal skills Detail-orientated and organized with the ability to manage multiple tasks Bonus if you have Project management experience required, PMP certification a plus Benefits & Perks Base compensation is only one component of your competitive Total Rewards package Incentive pay program (EPIP) Health/Vision/Dental insurance 6 weeks paid parental leave for new mothers and fathers Fertility/Adoption assistance 2 weeks paid caregiver leave 5% 401(k) plan matching Tuition reimbursement Health & fitness benefits, discounts and resources Our Commitment to Connection and Belonging At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law. Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.
$73.9k-92.4k yearly Auto-Apply 7d ago
Finance Business Process Analyst
Blue Cross and Blue Shield of Kansas 4.4
Topeka, KS jobs
Blue Cross and Blue Shield of Kansas is looking to add to our Finance Strategic Initiatives team and has an opportunity for a Finance Business Process Analyst. This position is responsible for supporting the mid and senior level Business Analysts with analyzing, designing, and optimizing financial business processes and systems. This position provides opportunities to learn and grow at the intersection of finance and project management. Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas. "This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment." Why Join Us? * Family Comes First: Total rewards package that promotes the idea of family first for all employees. * Professional Growth Opportunities: Advance your career with ongoing training and development programs. * Dynamic Work Environment: Collaborate with a team of passionate and driven individuals. * Trust: Work for one of the most trusted companies in Kansas Compensation These positions can be hired at either FBPA I or FBPA II, based on education, skills and experience. Finance Business Process Analyst I $64,400 - $80,500 Exempt Grade 14 Finance Business Process Analyst II $73,920 - $92,400 Exempt Grade 15 Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts. What you'll do * Document current processes and workflows, creating detailed process maps and reports * Assist in the implementation and maintenance of financial systems and tools * Assist in developing training materials and providing user support for financial systems and processes * Collect and analyze data to support decision-making and process improvements * Maintain accurate documentation of processes, system configurations, and changes * Support tracking and reporting of lean and transformation projects. * Maintain and support periodic reviews of the Finance Department business unit recovery and continuity program. * Support tracking and maintenance of the Finance Department policies and procedures within the document management system (PolicyTech). * Coordinate meetings related to transformation initiatives, ensuring schedules are aligned and objectives are met What you need * Bachelor's degree in management information systems, finance, business administration or related field * FBP I: 0-2 years of relevant work experience in business process analysis or system implementation * FBP II: 3-5 years of relevant work experience in business process analysis or system implementation Knowledge/Skills/Abilities * Basic to Proficient knowledge of ERP systems (Workday, Adaptive Planning or similar) * Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs). * Strong analytical and problem-solving abilities * Effective communication and interpersonal skills * Detail-orientated and organized with the ability to manage multiple tasks Bonus if you have * Project management experience required, PMP certification a plus Benefits & Perks * Base compensation is only one component of your competitive Total Rewards package * Incentive pay program (EPIP) * Health/Vision/Dental insurance * 6 weeks paid parental leave for new mothers and fathers * Fertility/Adoption assistance * 2 weeks paid caregiver leave * 5% 401(k) plan matching * Tuition reimbursement * Health & fitness benefits, discounts and resources Our Commitment to Connection and Belonging At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law. Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.
$73.9k-92.4k yearly 8d ago
Business Process Operations Analyst I - Medical Claim Services
New Jersey Manufacturers 4.7
Trenton, NJ jobs
Join NJM Insurance Group's Medical Claim Services (MCS) team as a Business Process Operations Analyst, where you will play a key role in driving process improvement and support business continuity and technology initiatives. The primary purpose of this role is to provide consistent support to business users in both technology and non-technology operations, including incident management, production support, and departmental activities and assist in the seamless operationalization of new processes and technology solutions, ensuring smooth transitions and effective change management for business users. This position requires subject matter expertise (SME) in Personal Injury Protection (PIP), Workers' Compensation, and/or General Claims. The ideal candidate will have a strong understanding of current business processes and the ability to identify, design, and implement effective improvements. Essential Duties and Responsibilities: Support Strategic Plan, Leadership, and Core Competencies Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise. Support the launch of new products and services. Demonstrate adaptability and core competencies in a dynamic environment. Assists with managing change effectively while maintaining productivity and focus. Business Process Management Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI). Prioritize and support the implementation of business process enhancements. Support Business Technology and Non-Technology Operations Provide support to business users for process and technology adoption. Monitor and triage end-user support requests. Report and follow up on production issues, coordinate incident management. Collaborate with technology teams and solution owners to resolve incidents. Support department operations, including newsletters, town halls, website management, compliance, and onboarding. Support Operationalization of New Process/Tech Solutions Ensure seamless transition of technology initiatives to business users. Collaborate with solution owners to understand and communicate process changes. Assist with change management and rollout of new products and technologies. Support training and communication for new launches and updates. Coordinate cross-functional impacts and provide recommendations to leadership. Required Qualifications: Minimum 0 - 3 years' experience in understanding and analyzing insurance business processes. Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams' interests. Basic ability to determine the root cause of problems and create solutions that resolve these problems. Strong verbal, written, and interpersonal communication skills. Ability to collaborate with diverse multi-function teams. Embracing a growth mindset by learning new tools, products, and business processes. Preferred Qualifications: Bachelor's degree preferred. Property & Casualty Insurance experience preferred. Ability to learn quickly in a demanding environment and adapt to change. Passion to challenge the current state and embrace change. Knowledge of Insurance products and certifications from The Institutes is a plus. Compensation: Salary is commensurate with experience and credentials. Pay Range: $61,256-$77,255 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
$61.3k-77.3k yearly Auto-Apply 15d ago
Analyst, Business Process Outsourcing
Argo Group International Holdings Ltd. 4.9
Omaha, NE jobs
Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description Business Process Outsourcing Analyst Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do * Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. * Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions. * Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. * Create clarity through documentation by building and updating process maps, SOPs, and training materials. * Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation. * Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows. * Act as a subject matter expert for the processes your business unit relies on. * Monitor quality and resolve issues, including performing root‑cause analysis when errors occur. * Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. * Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring * 2-3 years of experience in underwriting, claims, or financial operations. * 1-2 years of business analysis experience, including comfort working with data and dashboards. * Experience working with vendors, ideally offshore teams, and managing Service Levels. * Exposure to project management and working with multiple stakeholders. * Strong communication skills - you're clear, organized, and comfortable working with different audiences. * Strong analytical and problem‑solving abilities. * Ability to stay organized and juggle competing priorities. * Advanced MS Office skills, especially Excel. * Experience with Tableau or Power BI is a plus. * A collaborative mindset - you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high‑quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross‑functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. * Chicago: $82,000-$92,000 * New York City: $92,000-$102,000 * Richmond, Omaha, San Antonio: $75,000-$85,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY; and San Antonio, TX. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at ************. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
$92k-102k yearly Auto-Apply 11d ago
Analyst, Business Process Outsourcing
Argo Group International Holdings Ltd. 4.9
Chicago, IL jobs
Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description Business Process Outsourcing Analyst Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do * Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. * Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions. * Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. * Create clarity through documentation by building and updating process maps, SOPs, and training materials. * Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation. * Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows. * Act as a subject matter expert for the processes your business unit relies on. * Monitor quality and resolve issues, including performing root‑cause analysis when errors occur. * Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. * Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring * 2-3 years of experience in underwriting, claims, or financial operations. * 1-2 years of business analysis experience, including comfort working with data and dashboards. * Experience working with vendors, ideally offshore teams, and managing Service Levels. * Exposure to project management and working with multiple stakeholders. * Strong communication skills - you're clear, organized, and comfortable working with different audiences. * Strong analytical and problem‑solving abilities. * Ability to stay organized and juggle competing priorities. * Advanced MS Office skills, especially Excel. * Experience with Tableau or Power BI is a plus. * A collaborative mindset - you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high‑quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross‑functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. * Chicago: $82,000-$92,000 * New York City: $92,000-$102,000 * Richmond, Omaha, San Antonio: $75,000-$85,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY; and San Antonio, TX. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at ************. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
$92k-102k yearly Auto-Apply 11d ago
Continuous Improvement Analyst
National Life Group 4.7
Addison, IL jobs
Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good. Please note that we do not offer visa sponsorship for this position. Role Summary We are looking for a meticulous, analytical, and team-oriented Continuous Improvement Analyst to join our Business Architecture team, reporting to the Director - Product Development Operational Readiness. You will be responsible for evaluating new product development, automation and process improvement opportunities within operations. By collaborating with subject matter experts (SME's) and stakeholders across the business, you will partner to perform detailed discovery work needed to derive actionable plans for effective execution. In this role, you will evaluate current state business processes across the value chain from pre-sale to policy disposition. Your goal will be to determine and document the impact of the proposed change and to collaborate with business SMEs on process design that minimizes value erosion and maximizes value creation while maintaining the integrity of the operating model and without degradation of processing efficiency. The outcome of this effort will inform business requirements that ultimately drive the time and cost axis for implementation. The development, testing and implementation of technical and business solutions will be supported by other members of Business Architecture. This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion. Essential Duties and Responsibilities * Collaborate with business SMEs to assist the product development team with process analysis and design activities. This aims to facilitate faster time to market while maintaining the integrity of the operating model and ensuring processing efficiency. * Assess the operational impacts of regulatory changes on affected processes across the value chain. Develop proposals to modify processes that minimize the negative effects of regulatory changes on customer experience and processing efficiency. * Assist the business in identifying and analyzing opportunities for process improvement and/or automation by focusing on unnecessary complexity and finding better way of working to deliver greater value and efficiency. * Lead workshops with key stakeholders to generate ideas, demonstrate an understanding of upstream and downstream impacts, and identify innovative solutions. * Use process visualization and quantitative analysis to effectively communicate gaps and opportunities in current processes. * Identify key success measures for any changes implemented. Create workflows, dashboards, or Excel reports to track these measures and provide greater visibility for the business as needed. * Monitor the results of implemented changes to ensure that business outcomes are achieved and report on the effectiveness of these changes. Minimum Qualifications * Bachelor's degree in business process management, business administration, industrial engineering management or related field. * 3-5 years business process engineering or process improvement experience * Life & Annuity insurance experience required * Excellent understanding of business process mapping and modeling techniques with a focus on driving business outcomes * Lead working sessions with a wide group of stakeholders leveraging to grasp the situation and facilitate complex problem solving * Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of supplier partners, senior managers and subject matter experts * Exercise sound judgment and independent thinking in decision making while balancing need for collaboration within a team * Strong analytical including a thorough understanding of how to interpret business needs and translate them into operational requirements * Demonstrate a healthy curiosity and passion to continually learn and improve business acumen * Proficient user of Microsoft Office (Excel, Word, Outlook and PowerPoint) Preferred Qualifications * CBPP certification * Lean Six Sigma certification * LOMA ALMI or FLMI certification Benefits * Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life! Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. Salary Pay Range $82,500-$121,000 USD National Life Group is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group. Fortune 1000 status is based on the consolidated financial results of all National Life Group companies. Social Media Policy Site Disclosure and Privacy Policy National Life Group 1 National Life Dr Montpelier, VT 05604
$82.5k-121k yearly 60d+ ago
Oliver Wyman - Business Strategy & Innovation-Focused Principal - P&C
Marsh McLennan Agency-Michigan 4.9
New York, NY jobs
Company:Oliver WymanDescription: The Actuarial Consulting Practice of Oliver Wyman advises clients across a broad spectrum of risk management issues. We are a rapidly growing practice with offices across the globe. Our actuaries hold the highest professional qualifications and are nationally recognized as experts in their field(s). We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist clients in evaluating and addressing risk. Our solutions help clients manage and prepare for the potential financial consequences of uncertain future events. We bring a combination of broad-based expertise with specialized knowledge of specific risks, allowing us to provide independent, objective advice in the three primary areas of risk: healthcare, life and annuity, and property and casualty. Oliver Wyman provides customized actuarial services and strategic insight, supporting clients as they strive to exceed their business objectives. Our exceptional client and employee retention exemplify our commitment to relationships built on trust, responsiveness, and clear communication. The Property and Casualty Consulting Practice assists insurance companies, self-insured corporations, government entities and other organizations with all aspects of managing property and casualty insurance exposures. We guide P&C clients on their qualitative and quantification of risk and loss exposures, and offer advice on a range of issues, from external business strategy and internal risk management to economic capital modeling and new product development. Job Description Job Title: Principal - Property & Casualty Office/Regions available: Northeast Region Reports to: Global Strategy & Innovation Leader and Region Leader Oliver Wyman is currently seeking an experienced consultant to join the Property & Casualty Actuarial Consulting Practice as a Principal. The successful candidate will partner with the region leader to develop and implement a business development plan that strategically leverages the region's colleagues and the firm's full suite of offerings to grow the business. The candidate will also have significant impact on the engagement and interaction with Oliver Wyman's clients, which include self-insured corporations, captive insurance companies, (re)insurers, investment firms, state regulators, and healthcare providers. The successful candidate will be responsible for but not limited to the following. Own the business development plan and revenue target for the relevant P&C region with a focus on large account pursuits. Supervise business development collaboration with senior managers and Principals while establishing and maintaining knowledge of BD-related engagements across the P&C Practice (e.g., pipeline, marketing content, expertise, etc.). Work within the Global Strategy & Innovation team to create and deliver content for monthly updates of business development activity by region, keeping the business leaders updated on activity. Work collaboratively within the Global Strategy & Innovation team, and with others across the P&C Actuarial group to develop and enhance the team's strategies for business growth, new business and practice creation, solution development and sales, and service delivery refinement. Identify and encourage the development of subject matter experts in their chosen fields. Review and validate client deliverables, ensuring technical accuracy and integrity on various analyses, templates, and exhibits. Mentor staff, fostering career and professional growth. Prepare and deliver high-quality exhibits and written reports to effectively present findings and recommendations to clients. Develop and strengthen client relationships and drive business development activities, including guiding the preparation of proposals and presentations for prospective clients. Qualifications and Desired Skills Demonstrated ability to lead and manage relationships with clients. 10+ years of consulting experience focused on Property and Casualty clients, including self-insureds, captives, and (re)insurers. Strategic thinker, who brings creative solutions and drive to create new business opportunities and grow existing practices Exceptional organizational skills, with proven ability to prioritize and manage multiple projects in a fast-paced work environment. Excellent written and verbal communication skills, with the ability to build strong relationships with clients, colleagues, and industry stakeholders. Proven ability to foster a culture of inclusiveness, innovation, and continuous improvement within the practice and across the broader organization. Willingness to travel as needed to support client engagements and business development activities. Self-motivated, self-directed, and proactive with a demonstrated ability to develop client-oriented solutions. Collaborative team player capable of working effectively in a cross-functional environment. ACAS/FCAS credentials beneficial, but not required Why Work for Us The Actuarial Practice of Oliver Wyman seeks to invest in its people by fostering a safe and inclusive environment, respecting and welcoming different perspectives, promoting an ownership culture, providing opportunities for individuals to develop their personal brand, and celebrating successes and rewarding performance. There are employee groups for: the LGBT+ community, racially and ethnically diverse employees, women, family life, introverts, and veterans of military service at Oliver Wyman. Oliver Wyman offers a performance-based pay program that rewards colleagues for the contributions they make to our business results, including year-end bonuses based on personal and corporate performance. We also offer an impressive array of benefits. Explore all the benefits offered at US Benefits | Marsh McLennan. For more information, please visit our website at ****************************** About Oliver Wyman Oliver Wyman is a global leader in management consulting. With offices in more than seventy cities across thirty countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has 7,000 professionals around the world who collaborate with clients to optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit ******************** Follow Oliver Wyman on X @OliverWyman. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting ************. The applicable base salary range for this role is $188k -$400k. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.The Actuarial Practice of Oliver Wyman advises clients across a broad spectrum of risk management issues. We are a rapidly growing group with offices expanding across the globe. Our actuaries hold the highest professional qualifications and are nationally recognized as experts in their field(s). We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist clients in evaluating and addressing risk. Our solutions help clients manage and prepare for the potential financial consequences of uncertain future events. We bring a combination of broad-based expertise with specialized knowledge of specific risks, allowing us to provide independent, objective advice in the three primary areas of risk: healthcare, life and annuity, and property and casualty.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
$91k-123k yearly est. Auto-Apply 60d+ ago
Talent Management Program Lead, Americas
AXA Sa 4.9
Hartford, CT jobs
Talent Management Program Lead, Americas Hartford, CT | Stamford, CT | NYC, NY, Exton, PA As a key member of the Talent Management team, the Talent Management Program Lead will own, design, and deliver high-impact development programs that build the skills, capabilities, and career pathways for our organization's talent. This includes early-career and internal development cohorts as well as responsibility for broader talent-management touchpoints like new hire orientation and onboarding. The role combines program ownership, stakeholder partnership, skills-based talent strategy, and flawless operational execution to ensure that participants in these programs are ready to step into business-critical roles and that we build and maintain a strong pipeline of talent. Requiring a strategic mindset to operate on projects that align with broader HR and talent objectives while also providing clear direction to HR professionals involved in program execution is key. What you'll be DOING What will your essential responsibilities include? Program Design, Delivery & Management: Develop, launch and maintain structured development programs (both internal and external) with clearly defined learning journeys, skill-development milestones, mentorship & coaching, and assessment points. Ensure these programs align with organizational skill frameworks and best practices. Oversee all Phases of Program Lifecycle: Collaborate with Talent Acquisition to plan recruitment and selection strategies, manage onboarding, monitor participant progress, oversee course completion, facilitate role transitions and offboard participants. Measurement and Continuous Improvement: Embed key metrics and KPIs to evaluate program success using participant feedback, skills attainment, and role readiness to identify gaps and opportunities for enhancement. Your insights will inform strategic decisions and improve program outcomes. Own End to End Program Specifics: Maintain all program communications, budgets and vendor relationships (if applicable), ensuring high engagement and quality of experience for all program participants. Contribute to the New Hire Experience: Deliver new hire orientation and leadership connection sessions, ensuring a consistent and excellent onboarding experience that accelerates technical proficiency and cultural integration. Enhance Technical Onboarding Journey: Collaborate with HRBPs, global colleagues, and business leaders to design and implement an improved technical onboarding process. Your expertise ensure new hires develop essential skills needed for faster proficiency in their new roles, supporting a future-ready workfoce. Build a Future-Ready Workforce: Serve as strategic partner in our organization's skills-based talent management framework. Define role skills, identify gaps, and work with learning & development teams and business leaders to close gaps, ensuring our talent pipeline aligns with organizational priorities. Data & Analytics: Establish and monitor metrics, feedback, and analysis to evaluate program effectiveness, identify areas for improvement,, and present outsomes to leadership. What you will BRING We're looking for someone who has these abilities and skills: Demonstrated experience (or strong transferable skills) in program & project management, capable of managingmultiple concurrent cohorts/programs, timelines, budgets, stakeholder groups, and deliverables with substantial execution discipline and operational excellence. Deep familiarity with skills-based talent mindset in mapping role skills, tracking development against skills frameworks, and measuring outcomes in terms of capability readiness rather than purely tenure or training hours. Proven experience working with cross-functional stakeholders (HR, business units, training, Talent Acquisition) and delivering in a business-facing environment. Ability to build sustainable relationships with business unit leaders, hiring managers, HR/Talent Acquisition. Influences without direct authority; translates business needs into program design. Excellent communication and facilitation skills, capable of engaging participants across all levels - from early career talent to senior executives - with credibility and clarity. : able to engage across all levels (early career participants, business leaders, senior executives) in a clear, credible way. Highly organized, detail-oriented and execution-focused, ensuring operational excellence in program delivery. Ability to develop HR plans with a specific scope, advise management on HR strategies, and lead the implementation of HR best practices. This includes ensuring compliance, developing policies, and providing critical guidance to meet operational objectives. Collaborative team member, but also able to independently own and drive key programs. What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Sustainability at AXA XL. The U. S. base salary range for this position is $104,000- $182,000 USD. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2025. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl. com
$104k-182k yearly 25d ago
Annuity Processing Consultant
AAA Life Insurance 4.5
Livonia, MI jobs
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Annuity Processing Consultant plays a critical role in the administration and processing of annuity contracts. This role ensures the accurate and timely handling of annuity applications, policy issuances, and related service requests. The consultant works closely with internal teams, such as underwriting, actuarial, and compliance, to manage the lifecycle of annuity contracts and ensures all processes comply with industry regulations and company standards. Takes responsibility for the most complex, highest face amount and most senior applications and evaluates within guidelines established. Works closely with sales agents, customers on sensitive cases to gather information to process applications. Has authority to approve transactions up to dollar limit. Handles referral cases from others and assists in the development and training of less experienced processors. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Not Available What you will do * Review and process incoming annuity applications, ensuring all required documentation is complete and accurate. Review policies/applications both inforce and new applications for suitability * Process policy modifications, such as beneficiary updates, contract transfers, and partial and full withdrawals for all forms of withdrawals, in a timely manner. * Handle requests for annuity payments, including annuitization and scheduled disbursements. * Ensure all processing activities adhere to regulatory requirements, internal policies, and industry best practices. * Has a collaborative relationship with agents/field management, applicants, vendors, other business units, and managers with a focus on attainment of sales goals and objectives. Proactively monitors reporting and cases to assure that sales objectives are achieved. Qualifications Qualifications * Bachelor's degree in Business Administration, Finance, Insurance, or a related field (preferred). * 6-8 years of experience in annuity processing, life insurance, or financial services operations. * Experience with insurance or annuity systems (such as Policy Administration Systems) is highly desirable. Preferred Qualifications * Strong understanding of annuity products, processing procedures, and regulatory compliance. * Proficient in Microsoft Office Suite (Excel, Word, etc.) and familiar with internal systems used for annuity processing. * Detailed knowledge of the sales process, distribution channels and product lines * Strong analytical and problem-solving abilities. * Effective communication skills, both written and verbal, with a customer service orientation. * Relocation Available While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid
$71k-95k yearly est. Auto-Apply 8d ago
US Benefits Program Consultant
John Hancock 4.4
Boston, MA jobs
As a key member of our benefits team, you will play a role in achieving a Better benefits experience for our active John Hancock colleagues and former colleagues. We're looking for someone who is forward thinking, can solve complex problems, and is able to comfortably work with our colleagues and their families where appropriate. The US Benefits Specialist is a member of the Global Health and Wellbeing Team focused on US Benefits Operations and Vendor Management, reporting to the Head of US Benefits. This role is responsible for US benefits program operations oversight and management. Key Responsibilities: Manage benefits administration process, including managing our third-party benefits administrator and collaborating with internal stakeholders including Finance, Payroll and Employee Relations ensuring a favorable experience for our colleagues, retirees and plan participants Coordinate with our third-party benefits administrator to ensure benefits information is reflected accurately and being administered correctly, both throughout the year and in preparation for annual enrollment Coordinate with outsourced benefits administration vendor to ensure benefits data is managed accurately. Participate in vendor calls on service delivery and report on vendor performance. Collaborate with external vendors and internal departments to resolve any issues related to benefits administration promptly and efficiently. Management of benefits administrator including aiding in research and resolution of escalated member issues, conducting weekly calls as necessary to manage vendor operations, recommend plan changes or program enhancements based on organizational strategic goals Identify opportunities for benefit process improvement and partner with stakeholders to implement automation/enhancements Support program compliance, vendor performance tracking, audits and reporting Play a key role in annual enrollment planning, communications, and execution Manage and/ or perform ad-hoc benefits projects on behalf of the Global Benefits and Wellbeing Team as necessary Qualifications: 3+ years experience with US benefits administration Proven vendor management and relationship building skills Required: Proven project management experience Experience with complex HRIS, payroll and vendor integrations Proficient with Microsoft Applications Preferred: Experience leading benefits operations Experience in large multi-state organizations Knowledge of benefits compliance and regulatory requirements Experience with Workday When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $73,350.00 USD - $122,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)
$73.4k-122.3k yearly Auto-Apply 10d ago

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Updated January 21, 2026

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