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Become A Center Consultant

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Working As A Center Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Center Consultant Do At Fedex Office

* This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)_
* People
* Follows instructions of supervisors and assists other team members in performing center functions
* Assists in the training of center team members
* Service
* Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
* Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
* Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
* Ensures all customer problems are resolved quickly and to the satisfaction of the customer
* Takes complex customer orders using order systems and provides accurate pricing information
* Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
* Maintains a safe, clean and orderly retail Center
* Profit
* Ensures confidentiality of customer data and careful handling of documents, media, and packages
* Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
* Cleans, repairs, and stocks all retail center printing and shipping equipment and supplies to provide optimal performance and availability
* Stays current on retail Center merchandising materials and ensures proper display of all retail area product and signage
* Takes preemptive action to prevent errors and waste
* Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
* Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
* Self Management
* Performs multiple tasks at the same time
* Looks for opportunities to improve knowledge and skills within the retail Center
* Able to operate with minimal supervision
* Adheres to all FedEx Office team member and retail center standards, as outlined in the team member handbook

What Does A Center Consultant Do At Wageworks

* Serve as a consultant to customers supporting WageWorks products/technologies
* Use breadth of expertise to support WageWorks clients
* Solve client problems; taking a broad perspective to identify solutions
* Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director
* Leverage a deep understanding of WageWorks products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
* Provide recommendations to WageWorks leadership around potential best practices and training on WageWorks solutions, based on client input or experience

What Does A Center Consultant Do At Wells Fargo

* PROGRAM DEVELOPMENT
* Recommend and implement continuous updates/enhancements and learnings to existing Xperience Center program(s).
* Recognize and recommend opportunities to expand experiential offerings which help business leaders and partners align and collaborate to self-discover service solutions.
* Regularly review, re-evaluate, and update program content, supporting artifacts, and program communication tools.
* Support continuing evolution of Xperience Center programs, labs, and operational interventions.
* PROGRAM DELIVERY
* Lead lab experiences and other operational interventions in the Xperience Center, for business partners ranging from new customer contact team members through senior leaders, on topics ranging from direct customer interactions to process re-engineering and organizational structure.
* Utilize expert-level facilitation techniques to enable self-discovery of solutions.
* Recognize interpersonal/group dynamics; understand implications of conflict.
* Learn and understand business operations for each line of business in which we deliver programs to ensure programs align with, and enhance, operational effectiveness.
* Navigate the complexity of working across functions and lines of business to deliver effective solutions.
* Consistently employ strong facilitation and presentation skills, including ability to understand and address challenges, read the audience, and draw out key learnings/takeaways.
* Adapt, as appropriate, to deliver tailored, high-quality and consistent experiences, and materials for all levels of team members.
* Enhance program outcomes for participants through incorporation of wide-ranging experience, communication and facilitation techniques, and functional expertise, to help solve complex issues in creative ways.
* Perpetuate a collaborative, interactive environment which is conducive to innovation and self-discovery.
* PROGRAM ADMINISTRATION
* Support the Xperience Center Leader with physical aspects of managing and maintaining a premier experience environment, including room management, maintenance, and scheduling.
* Consult with business leaders on program impact and effectiveness.
* Track business penetration and impact of programs and report on program outcomes.
* Serve as an ambassador for Experience Center programs in every interaction

What Does A Center Consultant Do At Carnegie Mellon University

* Consult with faculty, postdoc, and graduate student instructors about evidence-based teaching strategies, course design, effective use of educational technologies, and collection of data on student learning outcomes
* Develop and implement programs (e.g., interactive seminars, learning communities, teaching orientations) and web resources for the improvement of teaching and dissemination of research-based teaching strategies
* Stay abreast of and disseminate research and emerging developments regarding evidenced-based teaching strategies
* Periodically teach in one’s discipline to maintain first-hand experience
* This position is currently contingent upon funding, and we will provide updates during the interview process._
*

What Does A Center Consultant Do At Deloitte

* Analyzing and assembling survey dataUpdating and refining financial models and outputsFormatting and producing reportsPreparing high quality and accurate deliverables under tight deadlinesAssisting internal consulting teams with specific client requestsInteracting with industry participants about the studyIdentifying areas of improvement for the survey QualificationsSuccessful candidates will have:Undergraduate degree; focus in economics, engineering, finance or accounting preferredOutstanding academic achievement and demonstrated leadership3 5 years of prior experience in a research or business analyst roleExperience with survey work and data collectionAn interest in consulting and investment managementSolid quantitative skills and demonstrated analytical abilityStrong working knowledge of MS Excel, Powerpoint and AccessExcellent written and verbal communicationA team- oriented and collaborative approachA passion to learn, grow professionally and share knowledgeA desire to be part of an entrepreneurial and fast paced team environment How you ll growAt Casey Quirk by Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day.
* From entry-level employees to senior leaders, we believe there s always room to learn.
* We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
* From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
* BenefitsAt Deloitte, we know that great people make a great organization.
* We value our people and offer employees a broad range of benefits
* Learn more about what working at Deloitte can mean for you.
* Deloitte s cultureOur positive and supportive culture encourages our people to do their best work every day.
* We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.
* We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.
* Learn more about Life at Deloitte.
* Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters.
* This purpose defines who we are and extends to relationships with our clients, our people and our communities.
* We believe that business has the power to inspire and transform.
* We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
* Learn more about Deloitte s impact on the world.
* Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident.
* To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to
* Check out recruiting tips from Deloitte professionals.
* About Deloitte
* As used in this document, Deloitte means Deloitte LLP and its subsidiaries.
* Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
* Disclaimer: If you are not reviewing this job posting on our Careers site (careers.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting.
* For a list of our current postings, please visit us at careers.deloitte.com.
* Category: Management

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How To Become A Center Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Center Consultant jobs

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Center Consultant Demographics

Gender

  • Female

    51.4%
  • Male

    46.6%
  • Unknown

    2.1%

Ethnicity

  • White

    76.8%
  • Hispanic or Latino

    12.3%
  • Asian

    8.4%
  • Unknown

    1.8%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    50.0%
  • French

    9.1%
  • Carrier

    4.5%
  • Chinese

    4.5%
  • Arabic

    4.5%
  • German

    3.6%
  • Korean

    2.7%
  • Japanese

    2.7%
  • Mandarin

    1.8%
  • Hindi

    1.8%
  • Hmong

    1.8%
  • Russian

    1.8%
  • Tagalog

    1.8%
  • Italian

    1.8%
  • Portuguese

    1.8%
  • Dakota

    1.8%
  • Swahili

    0.9%
  • Turkish

    0.9%
  • Romanian

    0.9%
  • Catalan

    0.9%
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Center Consultant

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Center Consultant Education

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Real Center Consultant Salaries

Job Title Company Location Start Date Salary
Data Center Consultant Wright Line, LLC San Marcos, CA Sep 13, 2011 $115,044
Plantstruxure Competency Center Consultant Schneider Electric USA, Inc. Andover, MA Aug 08, 2016 $93,517 -
$94,637
SR. Team Center Consultant Tata Technologies, Inc. Novi, MI Oct 03, 2012 $90,000
Global Delivery Center Consultant Teradata Operations, Inc. Phoenix, AZ May 12, 2016 $73,570

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Top Skills for A Center Consultant

OutstandingCustomerServiceFedexConsultativeSkillsOfficeProductsAnticipateCustomerCustomerExpertisePhoneCallsDailySalesProductLinesBankDepositsEnsuresConsultativeBehaviorsWrappingItemsPOSAdobePhotoshopTroubleshootAccuratePricingInformationOrderSystemsFinancialPaperworkFinancialTransactions

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Top Center Consultant Skills

  1. Outstanding Customer Service
  2. Fedex
  3. Consultative Skills
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service experience by using consultative skills to anticipate customer needs.
  • Inspect packaging to ensure shipment meets FedEx shipping standards for safety and durability.
  • Utilize consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
  • Take customer orders, give pricing information in accordance to customer pricing agreements and recommend FedEx Office products and services.
  • Anticipate customer needs, suggest alternatives and provide solutions including print signs and graphics, and shipping.

Top Center Consultant Employers

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Center Consultant Videos

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