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Center consultant hiring summary. Here are some key points about hiring center consultants in the United States:
Here's a step-by-step center consultant hiring guide:
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
Before you start hiring a center consultant, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.
A center consultant's background is also an important factor in determining whether they'll be a good fit for the position. For example, center consultants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
Here's a comparison of center consultant salaries for various roles:
| Type of Center Consultant | Description | Hourly rate |
|---|---|---|
| Center Consultant | Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. | $14-55 |
| Guest Services Agent | Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information... Show more | $11-17 |
| Service Representative | Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers... Show more | $11-21 |
Including a salary range in your center consultant job description helps attract top candidates to the position. A center consultant salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.
For example, the average salary for a center consultant in Wyoming may be lower than in California, and an entry-level center consultant usually earns less than a senior-level center consultant. Additionally, a center consultant with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | District of Columbia | $74,942 | $36 |
| 2 | California | $65,924 | $32 |
| 3 | Virginia | $59,001 | $28 |
| 4 | Texas | $58,392 | $28 |
| 5 | North Carolina | $57,918 | $28 |
| 6 | Georgia | $53,862 | $26 |
| 7 | Ohio | $49,561 | $24 |
| 8 | New York | $47,923 | $23 |
| 9 | Louisiana | $46,522 | $22 |
| 10 | Arizona | $44,893 | $22 |
| 11 | South Carolina | $44,574 | $21 |
| 12 | Nevada | $44,195 | $21 |
| 13 | Florida | $44,051 | $21 |
| 14 | Minnesota | $43,109 | $21 |
| 15 | Massachusetts | $42,500 | $20 |
| 16 | Tennessee | $41,453 | $20 |
| 17 | Connecticut | $40,595 | $20 |
| 18 | Arkansas | $39,984 | $19 |
| 19 | Illinois | $39,689 | $19 |
| 20 | Indiana | $39,631 | $19 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Kronos Incorporated | $129,947 | $62.47 | |
| 2 | PTC | $100,468 | $48.30 | |
| 3 | Data | $99,651 | $47.91 | |
| 4 | Dassault Systèmes | $96,581 | $46.43 | |
| 5 | Accenture | $96,217 | $46.26 | 318 |
| 6 | Capgemini | $95,074 | $45.71 | 4 |
| 7 | General Electric | $94,399 | $45.38 | |
| 8 | Deloitte | $92,487 | $44.46 | 5 |
| 9 | Schneider Electric Industrial Services | $84,159 | $40.46 | 1 |
| 10 | Ernst & Young | $82,010 | $39.43 | 24 |
| 11 | Wells Fargo | $80,384 | $38.65 | 2 |
| 12 | David Weekley Homes | $79,366 | $38.16 | |
| 13 | Cerner | $67,786 | $32.59 | |
| 14 | Aqueduct Technologies | $65,301 | $31.39 | |
| 15 | Highmark | $60,259 | $28.97 | |
| 16 | World Wide Technology | $54,298 | $26.10 | 17 |
| 17 | Tenet Healthcare | $53,565 | $25.75 | 16 |
| 18 | Mayor Ethan Berkowitz | $51,061 | $24.55 | |
| 19 | Elevance Health | $46,576 | $22.39 | |
| 20 | PulteGroup | $46,366 | $22.29 |
A job description for a center consultant role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a center consultant job description:
There are various strategies that you can use to find the right center consultant for your business:
Recruiting center consultants requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.
Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Once you have selected a candidate for the center consultant position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.
You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.
To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.
Recruiting center consultants involves both the one-time costs of hiring and the ongoing costs of adding a new employee to your team. Your spending during the hiring process will mostly be on things like promoting the job on job boards, reviewing and interviewing candidates, and onboarding the new hire. Ongoing costs will obviously involve the employee's salary, but also may include things like benefits.
You can expect to pay around $60,050 per year for a center consultant, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for center consultants in the US typically range between $14 and $55 an hour.