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Center consultant skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical center consultant skills. We ranked the top skills for center consultants based on the percentage of resumes they appeared on. For example, 18.1% of center consultant resumes contained customer service as a skill. Continue reading to find out what skills a center consultant needs to be successful in the workplace.

15 center consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how center consultants use customer service:
  • Provide excellent customer service, including anticipating customer needs, suggesting alternatives and problem solving -Collates, sorts and organizes customer orders
  • Deliver positive customer service experience to customer, utilized consultative skills to anticipate customer needs suggest alternatives and provide solutions.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how center consultants use phone calls:
  • Receive incoming telephone calls, faxes, and e-mails from clients regarding COBRA/FSA/Commuter Benefits issues, claims, and plan setup.
  • Answered phone calls regarding a shipment or print job requested, offered help with any questions the customer may have.

3. Client Facing

Here's how center consultants use client facing:
  • Acted as a client facing liaison to disclose feedback regarding product and payroll issues to internal functional leaders.
  • Created high level client facing process documentation and detail level process documentation for global operational team.

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how center consultants use hr:
  • Volunteered to help create project management office for internal HR operations and technology team after HR outsourcing exercise.
  • Developed, implemented and administered the Management-Labor Relations area of HR in an effort to improve Employee Relations.

5. Project Management

Here's how center consultants use project management:
  • Deliver expertise in project management and technical knowledge to voice systems platform and call center operations for national business units.
  • Ensured confidentiality of customer data while having expertise in word-processing spreadsheets, database and project management software.

6. Customer Satisfaction

Here's how center consultants use customer satisfaction:
  • Exceeded monthly sales/marketing objectives of $23K by 103% consistently and received commendations for exceeding internal and external customer satisfaction.
  • Possess the ability to build relationships and educate customers, resulting in customer satisfaction and retention.

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7. Upselling

Here's how center consultants use upselling:
  • Increased sales revenue by offering promotional products, upselling and product recommendation (sold thousands of dollars worth of products).
  • Tripled strategic accounts revenue by exceeding service expectations, introducing solution based upselling, and facilitating systems integration.

8. Office Products

Here's how center consultants use office products:
  • Take customer orders, give pricing information, perform consultative selling to customers, and recommends FedEx Office products and services.
  • Support Microsoft Windows NT and BackOffice products (Exchange, SQL Server, Systems Management Server) for Digital customers.

9. Customer Inquiries

Here's how center consultants use customer inquiries:
  • Answered customer inquiries about hardware and software specifications and warranties.
  • Handled general customer inquiries regarding tracking hardware.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how center consultants use pos:
  • Process finical transaction using a Point of Sale terminal (POS), including handling cash and making change.
  • Operated the Point of Sale terminal (POS), handled financial transactions and made changes.

11. Inbound Calls

Here's how center consultants use inbound calls:
  • Handle inbound calls and create job order tickets from those calls responding /processing all tickets received.
  • Received inbound calls from insurance subscribers and medical providers regarding medical benefits, eligibility, and claims status.

12. Product Line

Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.

Here's how center consultants use product line:
  • Authored a 70-page implementation and performance guideline for Citigroup s master broker of direct market product line offerings.
  • Consult with customers and suggest options for printing, signs and graphics and shipping product lines.

13. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how center consultants use bank deposits:
  • Reconciled daily sales to cash register close-outs and verified accuracy of bank deposits.
  • Prepare bank deposits and other financial documentation.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how center consultants use troubleshoot:
  • Delivered support by actively engaging to troubleshoot and resolve issues daily.
  • Coordinated efforts & built relationships between multiple divisions of ADP in order to troubleshoot and resolve issues communicated by clients.

15. Customer Problems

Customer problems are a detailed description of issues customers face using the company's product and/or service. This is usually the difference between what a company promises and what its products or services deliver to customers.

Here's how center consultants use customer problems:
  • Resolved customer problems and complaints by gathering essential information to arrive at best solution.
  • Investigated and resolved customer problems.
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List of center consultant skills to add to your resume

Center consultant skills

The most important skills for a center consultant resume and required skills for a center consultant to have include:

  • Customer Service
  • Phone Calls
  • Client Facing
  • HR
  • Project Management
  • Customer Satisfaction
  • Upselling
  • Office Products
  • Customer Inquiries
  • POS
  • Inbound Calls
  • Product Line
  • Bank Deposits
  • Troubleshoot
  • Customer Problems
  • Daily Sales
  • Financial Transactions
  • Production Orders
  • Windows
  • Retail Environment
  • Adobe Photoshop
  • Customer Support
  • Customer Data
  • Client Issues
  • Avaya
  • IVR
  • ACD
  • Production Process
  • Business Cards
  • Technical Assistance
  • Customer Issues
  • PowerPoint
  • ADP
  • Stock Materials
  • Technical Issues
  • Office Equipment
  • Fax Machines
  • Retail Sales
  • Quality Customer Service
  • Print Production
  • Optimal Performance
  • International Shipments
  • Print Orders
  • Cash Drawers
  • Customer Complaints
  • PPA
  • Print Projects

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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