What does a center consultant do?
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
Center consultant responsibilities
Here are examples of responsibilities from real center consultant resumes:
- Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
- Provide students with the proper knowledge of citation systems such as MLA, APA, and CMS.
- Help writers adhere to formatting standards, including MLA, APA, and Chicago.
- Help students proofread and brainstorm for academic papers on a variety of subjects and levels
- Work one-on-one with ESL & English speaking students on writing, reading, & study skills.
- Proofread, edit and perform daily clerical work such as answering phones, scheduling appointments and filing.
- Identify up-sell opportunities for AVAYA product sales managers.
- Cashier duties, using POS system and handling payments.5.
- Install ACD and other equipment and train local individuals on relate software.
- Help students to evaluate source credibility in research and to establish credibility in their own writing.
- Publish a case study that identify reoccurring trainee challenges, solutions, and increase employee retention.
- Implement a fully functional IVR integrate with current debit card processing software to provide account information to customers.
- Consult with graduate, ESL, and undergraduate students and help them with all aspects of their writing.
- Teach students and faculty APA style guidelines for literature reviews, capstone papers, dissertations, and syllabi.
- Tutor college students for whom English are a second language, improving their competence in written and spoken English.
Center consultant skills and personality traits
We calculated that 18% of Center Consultants are proficient in Customer Service, Phone Calls, and Client Facing. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Center Consultants that have these skills listed on their resume here:
- Customer Service, 18%
Provide excellent customer service, including anticipating customer needs, suggesting alternatives and problem solving -Collates, sorts and organizes customer orders
- Phone Calls, 10%
Receive incoming telephone calls, faxes, and e-mails from clients regarding COBRA/FSA/Commuter Benefits issues, claims, and plan setup.
- Client Facing, 8%
Acted as a client facing liaison to disclose feedback regarding product and payroll issues to internal functional leaders.
- HR, 8%
Volunteered to help create project management office for internal HR operations and technology team after HR outsourcing exercise.
- Project Management, 6%
Deliver expertise in project management and technical knowledge to voice systems platform and call center operations for national business units.
- Customer Satisfaction, 6%
Exceeded monthly sales/marketing objectives of $23K by 103% consistently and received commendations for exceeding internal and external customer satisfaction.
Most center consultants use their skills in "customer service," "phone calls," and "client facing" to do their jobs. You can find more detail on essential center consultant responsibilities here:
Communication skills. To carry out their duties, the most important skill for a center consultant to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Center consultants often use communication skills in their day-to-day job, as shown by this real resume: "furthered communication and customer service skills by working in high pressure environment. "
Customer-service skills. center consultants are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to center consultant responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A center consultant resume example shows how customer-service skills is used in the workplace: "provided post implementation customer support. "
Interpersonal skills. A big part of what center consultants do relies on "interpersonal skills." You can see how essential it is to center consultant responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical center consultant tasks: "possess the ability to work under pressure in a call center environment excellent interpersonal and telephone communication skills"
Listening skills. A commonly-found skill in center consultant job descriptions, "listening skills" is essential to what center consultants do. Center consultant responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how center consultant duties rely on listening skills in this resume example: "stop listen and apologize and solve the problem skills used superior customer service. "
Patience. Another skill commonly found on center consultant job descriptions is "patience." It can come up quite often in center consultant duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day center consultant responsibilities: "change orders)skills used-strong customer service skills-sales technique-patience-use of the microsoft office suite-moderate problem solving skills"
The three companies that hire the most center consultants are:
- Sirius Federal
34 center consultants jobs
- Cerner
12 center consultants jobs
- Verizon Communications6 center consultants jobs
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Compare different center consultants
Center consultant vs. Guest services agent
Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.
There are some key differences in the responsibilities of each position. For example, center consultant responsibilities require skills like "client facing," "hr," "project management," and "customer satisfaction." Meanwhile a typical guest services agent has skills in areas such as "reservations," "computer system," "hotel services," and "cash handling." This difference in skills reveals the differences in what each career does.
The education levels that guest services agents earn slightly differ from center consultants. In particular, guest services agents are 5.2% less likely to graduate with a Master's Degree than a center consultant. Additionally, they're 0.4% less likely to earn a Doctoral Degree.Center consultant vs. Sales associate and customer service
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that center consultant responsibilities requires skills like "client facing," "hr," "project management," and "upselling." But a sales associate and customer service might use other skills in their typical duties, such as, "plumbing," "sales associates," "booking," and "math."
In general, sales associate and customer services achieve lower levels of education than center consultants. They're 5.9% less likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.Center consultant vs. Service representative
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
The required skills of the two careers differ considerably. For example, center consultants are more likely to have skills like "client facing," "project management," "upselling," and "office products." But a service representative is more likely to have skills like "client service," "patients," "pet," and "front desk."
Service representatives typically earn similar educational levels compared to center consultants. Specifically, they're 3.7% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Center consultant vs. Customer service agent
Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.
Types of center consultant
Updated January 8, 2025
