Epic Principal Trainer
Columbus, OH jobs
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Summary:
Supports the curriculum development and maintenance lifecycle for assigned applications including participation in workflow evaluation, development of new curriculum and related documentation (e.g., tip sheets, quick start guides, knowledge articles). Collaborate with user departments to identify, analyze, and support ongoing needs while achieving Service Level Agreements (SLAs) relative to the supported curriculum.
Responsibilities And Duties:
System Analysis and Design:
Analyze and document current business processes and workflows.
Identify system requirements and translate them into detailed specifications.
Design and implement solutions to improve system efficiency and user experience.
Application Support:
Provide support for (Epic, Workday, Kronos,) and other applications.
Troubleshoot and resolve system issues in a timely manner.
Coordinate with vendors and internal teams for system upgrades and patches.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Project Management:
Under the direction of the Sr. Systems Analyst strong participation smaller projects related to system implementations and upgrades.
Knowledge with various project management approaches, e.g. waterfall, agile.
Training and Documentation:
Contribute to comprehensive documentation for system configurations and processes.
Assist and provide guidance on best practices.
Integration and Data Management:
Contribute to seamless integration between various healthcare applications.
Manage data integrity and security across systems.
Perform data analysis and generate reports as needed.
Minimum Qualifications:
Bachelor's Degree: Computer and Information Science (Required)
Additional Job Description:
EDUCATION and/or EXPERIENCE:
Knowledge typically acquired through a associate degree in a healthcare field (e.g., nursing, respiratory therapy, health information management, etc.), computer science, education, business, or related field; equivalent experience will be considered.
SPECIALIZED KNOWLEDGE:
Healthcare operations, basic knowledge of computers, education theory
KIND & LENGTH OF EXPERIENCE:
1 to 3 years experience in systems analysis, programming, or business / clinical operations
SPECIALIZED KNOWLEDGE
Knowledge typically acquired through a Field of Study: a healthcare field (e. g. , nursing, respiratory therapy, health information management, etc. ), computer science, education, business, or related field; equivalent Experience will be considered
DESIRED ATTRIBUTES
Application management lifecycle, Clinical / Hospital Operational experience Additional experience
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
CareConnect Training
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio.
Advanced Practice Clinician (Hybrid)
New York, NY jobs
Provides clinical leadership to promote increased compliance with a range of quality and cost measures and standards of care. Manages service delivery of inter-professional and para-professional team members working on an individual case or population of cases. Acts as a key resource in providing clinical and operational guidance and support to assigned teams and other staff to achieve and enhance team outcomes. Provides advanced nursing clinical care for patients in accordance with current State and Federal rules and regulations for nurse practitioner's scope of practice and national standards of care. Works under the supervision of the Clinical Director for the Nurse Practitioner Program.
What We Provide
Personal and financial wellness programs
Opportunities for professional growth and career advancement
Internal mobility and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Manages and provides full scope of advanced nursing practice for targeted patient populations. Evaluates patient responses to therapy / interventions. Ensures revision of the inter-professional plan of care as necessary to achieve quality outcomes.
Identifies need for new/revised clinical protocols. Collaborates with physicians and others within the practice to develop protocols and provides training as appropriate.
Manages and provides comprehensive advanced nursing care including physical examination, comprehensive history, screening for physical and/or psychological conditions, emergent interventions, pharmacological and non-pharmacological interventions, ordering treatments and DME, preventative health maintenance activities, care management, referrals, discharge planning, counseling and patient education. Establishes a treatment plan based on clinical findings and. Determines when further evaluation by collaborating physician, specialist or emergency care is warranted.
Collaborates with patients, families, primary care physicians and other team members to provide assessment and care planning. Assesses, plans, and provides intensive and continuous care management across client settings.
Manages and provides clinical services in compliance with standards of Patient-Centered Medical Home standards, meaningful use of medical record data, HEDIS and QARR quality of care measurements.
Qualifications
Licenses and Certifications:
License and current registration to practice as a Registered Professional Nurse in New York State required
Certificate (license) and current registration to practice as a Nurse Practitioner in the State of New York, with a specialty in adult health, family health or gerontology required
Valid driver's license, as determined by operational/regional needs may be required
Maintains credentialed status with VNS Health Medical Care at Home and associated managed care plans required
Maintains NPI, Medicaid and Medicare provider numbers preferred
Maintains a collaborative practice agreement with a physician in compliance with New York State regulations preferred
Must be certified by ANCC or another accrediting Nurse Practitioner body - in order to bill Medicare and meet credentialing requirements required
For Psychiatric Nurse Practitioners only:
Current PMHNP-BC certification required
Education:
Master's Degree of Science in Nursing, or other graduate degree from a nurse practitioner educational program registered by the New York State Education Department as qualifying for NP certification (licensure) required
Current ANCC or AANP certification as an adult, family or geriatric nurse practitioner required
For Psychiatric Nurse Practitioners only:
Master's Degree in psychiatric-mental health Nurse Practitioner required
PhD in psychiatric-mental health Nurse Practitioner preferred
Work Experience:
Minimum of two years of experience as a nurse practitioner utilizing full scope of practice preferred
Clinical home care experience or two years managerial experience preferred
Demonstrated knowledge of Hedis and QARR quality measures, ICD-10 and CPT coding for reimbursement of services required
Bilingual skills, as determined by operational needs required
Pay Range
USD $58.30 - USD $77.72 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Talent Selection Specialist
Akron, OH jobs
This is an 18-month temporary assignment with full benefit eligibility.
Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs.
The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent.
Responsibilities:
1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community.
2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process.
3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations.
4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits.
5. Participates in departmental activities including performance and process improvement.
6. Other duties as required.
Other information:
Technical Expertise
1. Experience in full lifecycle recruiting is required.
2. Experience in applicable State and Federal employment laws is required.
3. Experience in working with all levels within an organization is required.
4. Experience in medium to large sized organizations is preferred.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred.
Education and Experience
1. Education: Bachelor's degree in Human Resources or related field is required.
2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred.
3. Years of relevant experience: 3 years is required.
4. Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Remote
Senior Counsel - Healthcare IT and AI Technology Contracts
North Canton, OH jobs
Full-Time, 40 hours/week
Monday - Friday 8 am - 5 pm
Onsite
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
Identify and assess legal, operational, and compliance risks in IT contract.
Other duties as assigned.
Other information:
Technical Expertise
Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
Talent Selection Specialist
Medina, OH jobs
This is an 18-month temporary assignment with full benefit eligibility.
Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs.
The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent.
Responsibilities:
1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community.
2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process.
3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations.
4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits.
5. Participates in departmental activities including performance and process improvement.
6. Other duties as required.
Other information:
Technical Expertise
1. Experience in full lifecycle recruiting is required.
2. Experience in applicable State and Federal employment laws is required.
3. Experience in working with all levels within an organization is required.
4. Experience in medium to large sized organizations is preferred.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred.
Education and Experience
1. Education: Bachelor's degree in Human Resources or related field is required.
2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred.
3. Years of relevant experience: 3 years is required.
4. Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Remote
Business Development Executive Healthcare
Rochester, NY jobs
Location: Rochester, NY (In-person preferred; Remote option available for the right candidate) Employment Type: Full-time | Seniority Level: Executive Industry: Healthcare Staffing | Functions: Sales, Business Development, Operations
About the Role:
We are seeking a highly motivated, strategic, and results-driven Business Development Executive to join our executive sales team. As a rapidly expanding healthcare management and staffing firm, we are looking for an experienced sales executive to drive aggressive business growth, strengthen client partnerships, and spearhead the strategic expansion of the DelphiHealthcare business line in a pure "hunter" role.
This executive role will focus on identifying new business opportunities, cultivating relationships with hospital and healthcare system leadership, and executing high-level growth and operational strategies. The ideal candidate brings proven experience in healthcare staffing, possesses existing relationships with key healthcare executives, demonstrates exceptional business development leadership, and exhibits a true business ownership mentality.
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Key Responsibilities
Business Development Leadership
· Develop and implement a comprehensive business development strategy
· Lead new client acquisition and build long-term partnerships with target hospitals, health systems, clinics, and other healthcare organizations
· Represent all lines of Delphi management business, including hospitalist, emergency medicine, anesthesia, and urgent care staffing services
· Create and deliver compelling sales presentations, proposals, and marketing materials
Strategic Relationship Management
· Identify and drive opportunities for expansion within existing accounts
· Attend client meetings, conferences, and industry events to enhance company visibility
· Serve as a key liaison between executive leadership, business development, and recruiting teams
Operational Oversight
· Partner with internal teams to ensure operational excellence and fulfillment of client needs while identifying cross-selling opportunities
· Track performance, KPIs, and growth metrics across DelphiHealthcare business line
· Maintain and manage a structured sales pipeline using CRM systems for accurate forecasting of new accounts/contracts
· Document calls, emails and meetings using CRM system and maintain accurate account records/notes for active opportunities and target lists
Outreach & Market Growth
· Conduct targeted outreach including cold calling, digital prospecting, in-person visits, and strategic follow-up. Some travel required for in-person visits/cold calling
· Analyze industry trends to identify emerging markets, service lines, and competitive opportunities
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Required Qualifications
· Minimum 5 years of successful business development or sales experience in the healthcare staffing industry preferred
· Demonstrated success in generating new business, scaling operations, and managing key accounts
· Bachelor's degree required; Master's degree preferred
· Exceptional communication, negotiation, and presentation skills
· Proficiency with CRM platforms and Microsoft Office Suite
· Ability to manage multiple priorities and work cross-functionally in a fast-paced environment
· Willingness to travel up to 50%
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Work Location
· Rochester, NY office preferred
· Remote option available for highly qualified candidates with strong industry experience
Radiologist, Breast Imaging, Hybrid
New York, NY jobs
A top community hospital serving a culturally diverse area of New York City, is seeking a Radiologist, Breast Imaging, to join their team. The Mammography and Women's Imaging department handles a significant number of studies and biopsies annually, providing crucial services to the community. State-of-the-art equipment, including 3-D Hologic Dimension machines, CT scanners, MRI, ultrasound, and nuclear medicine, is available to support the diagnostic and screening needs.
Job Responsibilities
Collaborate with the Mammography and Women's Imaging department, performing approximately 11,000 Mammogram studies and around 1,100 biopsies each year.
Utilize advanced equipment, including 3-D Hologic Dimension machines, Hologic stereotactic machine, CT scanners, PET/CT scanner, MRI, ultrasound, and diagnostic x-rays/fluoroscopy suites.
Work alongside a team of full-time Mammographers, supported by Nurses, technologists, and Breast Imaging Supervisor.
May involve faculty appointment at a top medical school.
Full time or Part time
Hybrid schedule
Job Requirements
Board-certified or eligible in Radiology.
Must be licensed to practice in the State of New York.
Job Perks
Competitive salary, great benefits, and other attractive incentives
Generous PTO
All major insurances (health, life, disability)
Work-life balance is valued
Visa (J1/H1B) sponsorship is available.
Supportive and experienced leadership.
Collaborative, flexible, and academically focused environment.
Unionized Position: Promotes a healthy work-life balance and robust employee support.
Diverse and Inclusive Environment: The hospital staff speaks over 130 languages, fostering a culturally rich and inclusive workplace.
Stability and Collaboration: Opportunity to work with a long-term, stable, and collaborative multidisciplinary team.
View all jobs online at: *******************************
The likely salary for this position will be based on qualifications, experience, and education.
If you are passionate about what you could accomplish in this role, we would love to hear from you!
Maternity Care Authorization Specialist (Hybrid Potential)
Barberton, OH jobs
This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM's commitment to excellence, compassion, and integrity.
WHAT WE OFFER
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Compile, verify, and organize information according to priorities to prepare data for entry
Check for duplicate records before processing
Accurately enter medical billing information into the company's software system
Research and correct documents submitted with incomplete or inaccurate details
Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
Review data for accuracy and completeness
Uphold the values and culture of the organization
Follow company policies, procedures, and guidelines
Verify eligibility in accordance with established policies and definitions
Identify and escalate concerns to leadership as appropriate
Maintain daily productivity standards
Demonstrate eagerness and initiative to learn and take on a variety of tasks
Support the overall mission and culture of the organization
Perform other duties as assigned by management
SKILLS & COMPETENCIES
Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.
EXPERIENCE REQUIREMENTS
Required: High school diploma or passage of a high school equivalency exam
Medical background preferred but not required.
Capacity to maintain confidentiality.
Ability to recognize, research and maintain accuracy.
Excellent communication skills both written and verbal.
Able to operate a PC, including working with information systems/applications.
Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
Psychologist
New York, NY jobs
MONTEFIORE EINSTEIN SEEKING FULL-TIME PSYCHOLOGISTS
Montefiore Einstein's subsidiary, University Behavioral Associates, is seeking to hire Licensed Psychologists for our WeCARE program. WeCARE is an employment program serving welfare recipients with medical and/or mental health disorders.
The Psychologist's role is to determine the employability of people with mental health disorders and assist with federal disability applications. We are seeking NYS-licensed psychologists with experience in disability evaluations and good writing skills. We have positions available in both our Bronx and Queens locations.
We offer competitive salary and excellent benefits includes a faculty appointment in the Department of Psychiatry and Behavioral Sciences at Albert Einstein College of Medicine. There may be the opportunity for remote work 1-2 days per week.
Salary Range: $100-$135K (100% Grant Funded)
Location: Grand Concourse Bronx, NY or and Queens, NY
For positions that have only a rate listed, the rate displayed is the hiring rate but could be subject to change based on shift differential, experience, education, or other relevant factors.
Diversity, equity, and inclusion are core values of Montefiore Einstein. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.
Montefiore Einstein is an equal employment opportunity employer. Montefiore Einstein will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
Registered Nurse- Pre-Admission Testing Remote after Training
Syracuse, NY jobs
*Employment Type:* Full time *Shift:* Day Shift *Description:* Purpose The licensed Registered Nurse (RN) plans & provides professional nursing services & standards of practice in accordance with level of experience & education, state board of nursing & established policies & procedures. The RN integrates the art, science, leadership & knowledge of the nursing clinical practice through relationshipcentered, compassionate, ethical & respectful direct / indirect healthcare services. Note: “patients” refers to patients, clients, residents, participants, customers, members Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Professional Nursing Practice: Acts independently & appropriately within license, scope of knowledge & experience in practice area; Continues to evolve with best evidence discoveries; Provides leadership & retains accountability for delegation, choices, decisions & outcomes; Collaborates with key stakeholders & contributes to quality & improvement practices & outcomes; Exhibits willingness to take on new & additional responsibilities; Embraces new ideas & cultural differences while managing competing priorities. Professional Nursing Process (ANA): Knows, understands, incorporates & demonstrates (document, teach, coordinate, advocate) standard elements of professional practice: Assess, Diagnose, Outcomes Identification / Solutions, Plan, Implement, Evaluate. Professional Development: Participates in own professional development by maintaining required competencies, licenses & certifications, identifying learning needs & seeking appropriate assistance or educational offerings; Supports the learning & development of others (e.g., staff, formal learners, patients, families, community). Compassion, Communication & Stewardship: Incorporates caring process (Caritas), advocacy & appropriate resource utilization as an essential component of nursing practice through concrete acts, interpersonal relationships & effective & respectful written, verbal & nonverbal communications. Environment of Care: Practices in an environmentally safe, professional manner; monitors & initiates corrections or evidence-based practices, including those for equipment & material resources; Promotes optimum physical & psychological behaviors; Influences effective, judicious & financially responsible use of resources. Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of working title or advancement career progression) RN I - RN I: Novice role or resident, licensed entry-level whose practice is under direct supervision of a RN leader guided by nursing process & policy / procedure / protocol. Minimum Qualifications Graduation from an accredited school of nursing. Valid RN licensure authorized in the applicable state(s) of practice / employment. Valid driver's license where required by assignment. Additional Qualifications (nice to have) Baccalaureate of Science in Nursing (BSN) degree from an accredited school of nursing
*Our Commitment *
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
IDN Key Account Executive II - Western PA/Northern OH
Cleveland, OH jobs
Dynavax is a commercial-stage biopharmaceutical company developing and commercializing novel vaccines to help protect the world against infectious diseases. We operate with the highest level of quality, integrity and safety for the betterment of public health. Our proprietary CpG 1018 adjuvant powers our diversified infectious vaccine portfolio, which includes HEPLISAV-B , our commercial product approved in the U.S. and the European Union, for prevention of hepatitis B virus in adults. We also supply CpG 1018 to research collaborations and partnerships globally. Currently, CpG 1018 is being used in development of COVID-19, plague, shingles, and Tdap vaccines. At Dynavax, our vision and work ethic are guided by the collective ideals underpinning our core values, and these form the basis of our dynamic company culture. We strive to maintain a culture where each employee is valued by the organization and where our organization is valued by each employee. We offer a highly flexible work environment for our headquarter employees where individuals work remotely and gather for in-person meetings when necessary. Dynavax is headquartered in the San Francisco Bay area, and our manufacturing facility is in Düsseldorf, Germany.
The IDN Key Account Executive II will have full account responsibility and business ownership for assigned Accounts to establish and grow HEPLISAV-B sales. Working with the Director, Vaccine Sales this position will serve as the primary account owner with assigned IDN, Independent and Group Practice accounts. The IDN Key Account Executive II will be responsible for full top down and bottom up ownership and execution in assigned accounts with a primary objective of expanding Adult Hepatitis B Vaccination and greater adoption of HEPLISAV-B. This role will be responsible for understanding sales strategies and execution plans that enable HEPLISAV-B to meet its full revenue potential in assigned accounts. The IDN Key Account Executive II position will be expected to execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements. This position is field based and will require daily travel.
The ideal candidate should reside in or near Pittsburgh, PA or Cleveland, OH, but other locations in major metropolitan areas within the assigned territory will be considered.
Responsibilities
Responsible for achieving sales targets and owning/managing customer relationships for assigned Accounts. Assigned accounts will include large IDNs, independent customers and group practices.
Serves as sole owner for assigned accounts - responsible for successful execution at all levels of the customer organization to achieve declared goals/objectives.
Demonstrates a deep understanding of vaccine decision making, vaccine adoption and implementation process and key decision makers across all levels of assigned accounts.
Responsible for developing, communicating, and monitoring an account strategy for each assigned account. Conducts quarterly business reviews with Director, Vaccine Sales.
Execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements.
Develop relationships with key stakeholders at each level of organization who are responsible for implementation of vaccines.
Partner with Director, Vaccine Sales to execute sales & marketing strategies to support HEPLISAV-B expansion within assigned accounts.
Responsible for understanding competitive positioning, market dynamics and customer business models to identify opportunities across assigned accounts.
Maintain accurate up-to-date customer records in the Account Management system.
Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications.
Foster Dynavax core values and leadership behaviors.
Other duties as assigned.
Qualifications
Bachelor's Degree required from an accredited institution; MBA preferred.
3+ years of life sciences sales experience required; IDN/Hospital experience preferred.
2 years of vaccine or buy & bill experience required.
2+ years of strategic account management experience preferred.
Knowledge of the IDN/Hospital landscape within assigned territory required.
Previous health system account management experience is highly preferred.
Strong proven strategic vision, business acumen and influencing skills to drive strategic and operational initiatives across the organization.
Documented track record of consistent sales and growth success along with superb account management skills.
Proven track record of financial/budget management experience.
Knowledge of large health systems, including immunization related quality initiatives.
Excellent oral and written communication skills, presentation and influencing skills.
Ability to drive business results and identify new opportunities and strategies through strategic thinking and business planning.
Experience in matrix management, change advocate.
Heavy travel required.
Key Competencies: Accountability, Customer Engagement, Customer Discovery, Business Acumen, Executional Effectiveness
Ability to operate a motor vehicle.
Ability to sit for prolonged periods; reach with arms and hands; lift and move small objects; and use hands to keyboard and perform other office related tasks including repetitive movement of the wrists, hands and/or fingers.
Must be able to obtain all industry credentials and certifications.
Additional Knowledge and Skills desired, but not required:
C-suite leadership and account management experience within IDNs and Hospitals is highly preferred.
California residents: for information on how we handle your personal information and your privacy rights as a job candidate, please see our Candidate Privacy Notice:
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Dynavax is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.
Auto-ApplySocial Worker - Hybrid Flex (LMHC- LMSW - LCSW)
Utica, NY jobs
The Licensed Mental Health Counselor/Social Worker will assess mental illnesses, recommend, develop and implement therapeutic treatment plans for individuals experiencing emotional or psychological distress, address mental health disorders, offer individualized treatment plans, and engage patients in therapy sessions to manage and overcome mental health issues. Runs group and individual therapy sessions.
This role may work in either a hospital or outpatient setting.
Clinical Assessment and Treatment:
Conduct thorough assessments of patients' mental health status and needs.
Develop and implement individualized treatment plans based on assessment findings.
Provide evidence-based therapeutic interventions, including individual, group, and family therapy.
Monitor and evaluate patients' progress, adjusting treatment plans as necessary.
Patient Care:
Establish and maintain therapeutic relationships with patients, demonstrating empathy and understanding.
Provide crisis intervention and support as needed, including managing emergencies and coordinating care.
Provide direct counseling services and recommendations to facilitate movement through the continuum of care.
Educate patients and their families about mental health conditions and treatment options.
Documentation and Compliance:
Maintain accurate and up-to-date patient records, including assessment notes, treatment plans, and progress reports.
Ensure all documentation meets regulatory and organizational standards.
Comply with confidentiality and ethical guidelines in accordance with HIPAA and other relevant regulations.
Collaboration and Coordination:
Collaborate with psychiatrists, psychologists, social workers, and other healthcare professionals to ensure comprehensive care.
Participate in multidisciplinary team meetings and contribute to care planning.
Liaise with community resources and agencies to facilitate additional support and services for patients.
Professional Development:
Stay current with developments in the field of mental health counseling through continuing education and professional training.
Participate in supervision and peer review processes to enhance clinical skills and professional growth.
REQUIRED:
Master's in counseling, psychology or a closely related field from a program accredited by the Commission on the Accreditation of Counseling Related Education Programs (CACREP).
Experience with diverse patient populations and a variety of mental health issues.
Strong clinical assessment and therapeutic skills.
Excellent communication and interpersonal skills, with the ability to build rapport with patients and collaborate effectively with a team.
Proficient in EHR (Epic) systems and basic computer applications.
Ability to handle crisis situations with composure and professionalism.
Compassionate, empathetic, and non-judgmental approach to patient care.
Strong organizational skills and attention to detail.
Ability to work independently and manage time effectively in a fast-paced environment.
PREVENTION SPECIALIST
Bay Shore, NY jobs
Job Description
Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.
SCHEDULE
Monday - Friday, 9:00AM - 5:00PM
Occasional evening meetings
Flexible schedule and remote work available
SUMMARY
Family Service League is seeking a full-time Prevention Specialist for the Prevention Resource Center in Bay Shore. The Prevention Specialist will be responsible for developing new community substance abuse prevention coalitions. The Prevention Specialist will provide training and technical assistance services to community-based organizations, community champions and coalition members to reduce the impact of alcohol and drug use and abuse throughout Nassau and Suffolk communities.
We offer a generous benefits package including the following:
Health and Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Retirement Savings Plan with a 5% employer contribution
Life and AD&D Insurance
Generous PTO (paid time off)
Up to 11 paid Holidays
Paid Sick Leave
Student Tuition Remission Program
Employee Assistance Program (EAP)
Company paid Short-Term and Long-Term Disability
Employee Discounts and more!
RESPONSIBILITIES
The Prevention Specialist will assist in the development of new community coalitions to prevent underage drinking and substance abuse.
Attend and facilitate at existing coalition meetings.
Initiate or facilitate five activities quarterly which will aid in the recruitment of stakeholders for the purpose of coalition capacity building.
The Prevention Specialist will develop and launch public information and social media campaigns to educate, promote and foster community health and wellness initiatives.
Cooperatively address substance abuse and the consequences of use and abuse in the coalition community in collaboration with existing treatment and prevention providers and community leaders.
Provide training and technical assistance in the planning and implementation of environmental strategies consistent with the needs of the community.
Develop needs assessments in an identified community, an action plan, a logic model and communication plans for coalitions.
All other duties as assigned.
QUALIFICATIONS
Bachelor's Degree required in Education, Social Work, or related field, Masters preferred.
At least 1 year of relevant experience at the community level required.
Excellent interpersonal, verbal, and written communication skills required.
Proficient computer skills, including Microsoft Office required.
Candidate must possess a valid Driver's License and own or have unlimited access to a reliable car to drive throughout Nassau and Suffolk. Mileage reimbursed.
PHYSICAL REQUIREMENTS
Occasional travel to Albany, Buffalo, Rochester and/or Washington DC with overnights required.
PB Analyst
Cleveland, OH jobs
Epic Professional Billing certification required
100% remote
up to $115k DOE
The PB/HB Analyst is responsible to resolve technical and application issues and support ongoing workflow and optimization issues. This position oversees the design, configuration, testing and support of Epic Patient Billing.
Responsibilities
Design, build and test Epic Patient/Hospital Billing software, including current- and future-state workflows
Troubleshoot and resolve issues, conforming to client change control and change management policies
Work in a complex and quick-moving client environment, meeting all project timelines and critical path requirements.
May be required to participate in 24-hour on-call rotations
Participate in project planning and manage applicable responsibilities
Facilitate and participate in team meetings and work groups
Minimum Requirements
BA with 5+ years' revenue cycle operational experience in healthcare setting
3+ years Epic HB/PB Analyst experience with current Epic certification
Radiology - Musculoskeletal Physician
New York, NY jobs
Title: Remote Musculoskeletal Radiologist Remote (Day Shift) Schedule: Monday Friday 8:00 AM 5:00 PM EST
About WCMC:
WCMC is a Level 1 Trauma Center and a respected provider of integrated healthcare services, dedicated to delivering high-quality diagnostic support across a broad and diverse patient population. We combine clinical excellence with innovation, and we are proud to be at the forefront of patient-centered care.
We are currently seeking a Board-Certified, Fellowship-Trained Musculoskeletal Radiologist for a fully remote, full-time position. This role offers an excellent opportunity to achieve work-life balance while contributing to a high-performing and collaborative radiology team.
Position Overview:
The ideal candidate will bring expertise in musculoskeletal imaging and will be responsible for interpreting a broad range of diagnostic studies. Working during regular daytime hours, you will play a vital role in the delivery of timely, accurate imaging services that support clinical decision-making across our health system.
Key Responsibilities:
Interpret diagnostic studies, including:
MRI
CT
General X-Rays
Deliver timely and accurate diagnostic reports
Maintain high standards of clinical documentation and compliance
Collaborate remotely with referring physicians and healthcare teams
Uphold quality standards in musculoskeletal radiology reporting
Required Qualifications:
MD or DO, Board Certified in Radiology
Fellowship training in Musculoskeletal Radiology
Active medical license in the State of New York
Demonstrated proficiency in MSK MRI, CT, and X-Ray interpretation
Strong clinical judgment and attention to detail
Comfortable working independently in a remote, digital environment
Fuji Pacs system
Cerner EMR
Compensation & Benefits:
Annual salary: $500,000
Up to 9% bonus potential based on RVU performance
Comprehensive benefits package, including:
Medical, Dental, and Malpractice Insurance
401(k) Retirement Plan
$5,000 CME allowance with 1 week of paid CME time
Hospital-provided workstation with 24/7 IT support
Work Schedule & Case Volume:
Day Shift: 8:00 AM 5:00 PM (Monday to Friday)
Minimal call responsibilities
Consistent and manageable case volume
100% Remote workflow with institutional support
Certified Wellness Coach
New York, NY jobs
The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay. In addition to operating the Health Centers, we operate in School-Based Health Centers to increase the accessibility and availability of quality primary and preventive physical and mental health care to pre-school, elementary, middle and secondary school students in high-risk areas of Bedford-Stuyvesant, Brooklyn.
""NOT A REMOTE POSITION
Position Summary:
Health Coach primary responsibility is to engage patients/ participants in collaborative relationships, empowering them to manage their chronic diseases
and environmental health to improve and maintain their well-being that leads to life-long healthy changes. This includes patient assessment for the Health Home At-Risk project and Health Home eligibility, care planning, facilitation of population health management, coordination of care for patients on caseload, patient education, patient advocacy, and regular evaluation of patients on caseload.
Duties and Responsibilities include but not limited to:
Contact and performs initial interviews with individuals who are eligible for health coaching program.
Provide coaching to reduce or eliminate behaviors that are considered high risk in participants with chronic diseases, such as Diabetes, Hypertension, Asthma and Hyperlipidemia.
Uses registries to identify patients with newly diagnosed, undiagnosed or poorly controlled chronic conditions and schedules follow-up appointments.
Conducts outreach to patients with overdue screenings or upcoming appointments
Performs intake and assessment of patients with newly diagnosed or poorly controlled chronic conditions, screens for Health Home eligibility, and checks Health Home enrollment
Screens for behavioral health and substance use problems, including depression (PHQ), alcohol abuse (AUDIT), substance abuse (DAST) and smoking status.
Reinforces education provided by PCP or nurse on management of the chronic disease, provides self-management tools, and reviews how to use those tools.
Establishes goals and creates a care plan.the patient, Works with patient to mitigate impacts of social factors on health and functional status, e.g. by arranging transportation for patients.
Does post-visit review of next steps with patient.
Coordinates care, assists with referral management, and conducts between-visit monitoring and outreach.
Tracks and follows-up on test results to ensure patient and caregiver take appropriate next steps.
Serves BSFHC's first point of contact during post-discharge care transition from hospital or emergency department.
Works with DSRIP Coordinator and practice's performance improvement team.
Assists in scheduling huddles and other internal team meetings.
Education/Experience Required:
Certification from the National Board for Health and Wellness Coaches (NBHWC) required.
Strong background in nutrition preferred.
Minimum of 2 years' experience as a health coach, including conducting one-on-one and group coaching.
Strong background in health promotion, chronic condition management, and behavior change methodologies.
Other Related Skills/Experience and requirements:
Must be flexible with scheduling
Maintain HIPPA patient/employee confidentiality
Knowledge of EMR systems a must
Bilingual ability a plus.
Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
Display courtesy, tact and patience with all members of the team members and extended community
Ensure that all patients and visitors receive personalized prompt attention and are treated with receptiveness, dignity and respect
Provide instructions to the patient upon discharge as per instructed by the providers
Strong organizational skills and ability to think clearly and to work in a busy clinic.
Strong skills in a Microsoft Outlook and Word
Excellent verbal and written communication, and time management skills
Salary Range $25 per hour
Benefits Overview: We offer attractive compensation with comprehensive benefits including Profit Sharing Plan, Medical, 401(k), and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.
BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER
Senior Counsel - Healthcare IT and AI Technology Contracts
Medina, OH jobs
Full-Time, 40 hours/week
Monday - Friday 8 am - 5 pm
Onsite
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
Identify and assess legal, operational, and compliance risks in IT contract.
Other duties as assigned.
Other information:
Technical Expertise
Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
Sales and Purchasing Assistant
New York, NY jobs
Job DescriptionSoutheast Asia Food Group is an Asian produce and grocery distributor based in Gowanus, Brooklyn, NY. We are looking for an energetic, outgoing and self-motivated individual to join our team as a Sales and Purchasing assistant.
The Sales and Purchasing Assistant primary role will include but not limited to:
Taking and entering customer's order,
Assist in item creation in our database,
Placing order with vendors,
Calculating preferred and safety stock for all items stocked in the warehouse,
Candidate must have demonstrated in prior work experience:
Ability to communicate effectively via telephone and E-mail with customers and vendors;
Ability to work in a fast-paced team environment,
Ability to organize and handle multiple tasks.
Language requirement - Candidate must be able to communicate fluently in English, Mandarin, Cantonese, or Korean.
Education Level - Bachelor's degree in Business or related fields from an accredited institution is a plus.
The ideal candidate must be flexible to work 6 days a week and is available between 6AM to 6PM. A general work day is 8 hours a day.
Remote work is negotiable after the candidate has acquired proficiency and has met all requirements of the job.
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Educator, Clinical Documentation Improvement
Ohio jobs
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
AREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position starts at: $69,400. Final compensation will be determined based on experience.
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
The Clinical Documentation Integrity (CDI) Educator acts as a subject matter expert to educate, train, and develop/revise processes in coordination with leadership to assist in achieving CDI's goal of facilitating accurate and complete documentation for coding and the capture of severity, acuity, and risk of mortality and most accurate Diagnosis Related Group (DRG) assignments.
Essential Job Functions:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Implements and continuously develops onboarding for all new Clinical Documentation Specialists (CDSs) for mentoring and education needs. Leads and coordinates training of new CDI staff. Collaborate with CDI leadership and other clinicians to facilitate the ongoing relevance of department specific orientation content, educational materials, and training programs/resources.
Formulates customized education to other healthcare professionals based on audience and areas of opportunity. Audiences include, but are not limited to CDS/Coders, providers, mid-levels, nursing, dietary, Quality, etc. Education provided includes 1:1 education and/or group education. Interacts with medical staff members, directors, and senior hospital leadership staff as needed.
Makes recommendations for documentation improvement and queries to capture care and intensity of services as supported within the medical record documentation.
Demonstrates understanding of complications, co-morbidities, severity of illness, risk of mortality, case mix index, secondary diagnoses, and the impact of procedures on the final Diagnosis Related Group (DRG).
Educate members of the CDI team on the review functions within the CDI program to meet and maintain enterprise goals and objectives, regulatory compliance, policies and procedures and standard operating procedures. Assist with the development and maintenance of system CDI policies and procedures. Remain current on CDI guidelines and practices.
Ensures program compliance by following coding guidelines and coding clinics. Remains current with coding information to ensure accuracy of codes assigned based on documentation.
Serve as a key resource for accurate and ethical documentation standards and regulatory requirements.
Demonstrates the ability to draft compliant queries as endorsed by AHIMA and ACDIS.
Performs medical record reviews for completeness and accuracy in capturing severity of illness, risk of mortality and clinical validation.
Determines if professionally recognized standards of quality care are met.
Audits CDSs as needed to ensure that system objectives are met. Develops educational plan for individual CDS based on Quality Audit (QA) outcomes. Provides 1:1 mentoring as needed.
Oversees and coordinates SMART related education, meetings, and requirements for the department and as instructed by the SMART department.
May require periodic onsite coverage.
Preferred Knowledge, Skills and Abilities:
3 + years of experience in CDI
Detail oriented and self-motivated
Strong organizational skills
Excellent speaking and presentation skills
Working knowledge of Microsoft applications, including creation of Power Point presentations
Required License:
Registered Nurse, current
Required Certifications:
Certified Clinical Documentation Specialist (CCDS) and/or
Certified Documentation Improvement Practitioner (CDIP) and/or
Certified Revenue Cycle Representative (CRCR) and/or
Any coding related certifications or
Other approved job relevant certification
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#LI-Remote
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
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Auto-ApplyE-Commerce Support Specialist
Cleveland, OH jobs
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The E-Commerce Support Specialist is responsible to
process and fulfill e-commerce and retail orders. Work with numerous vendors to process customer orders and perform follow up to ensure they are shipped and received in a timely fashion. Perform superior customer service to convert medical equipment orders and leads obtained through digital marketing efforts. Provide enthusiastic and friendly customer service in assisting customers with placing orders. Provide customers with specific product knowledge to aid them in their purchasing decisions. Monitor leads obtained through digital marketing efforts to manage them through to converting customers. Responsibilities and Duties: Order Fulfillment:
Process E-Commerce orders to ensure customers receive their products in a timely fashion.
Follow up on shipments to inform customers of product status and to update order processing system with correct shipment status.
Review and investigate orders for fraudulent activity.
Coordinate product returns or replacements with customers and vendors.
Monitor inventory levels and place stock orders with vendors as needed.
Customer Service:
Provide superior customer service via phone, email, and online chat to convert digital marketing leads to ordering customers.
Answer in an enthusiastic and friendly fashion; incoming phone calls, emails, and online chat requests to answer customer questions and fulfill orders.
Make outgoing contacts, including phone calls and emails, to customers to convert leads to sales.
Educate customers on product specific information to help them make purchasing decisions.
Monitor status of digital marketing (E-Commerce and Lead generation) leads and update lead management tools to keep lead status up to date
Website Maintenance:
Assist with digital marketing websites as needed; including product description and picture maintenance as needed.
Additional Duties:
Miscellaneous assignments/projects as needed
Qualifications: Education: High school diploma or equivalent. College degree from an accredited college or university preferred. Experience/Knowledge/Skills/Physical Requirements:
1-2 Years' experience providing superior customer service in a call center or tele-sales environment.
Digital Marketing/E-Commerce customer service experience a plus.
Personal Attributes:
Enthusiastic
Customer Focused
Conscientious
Ability to multi-task
Thorough
Familiarity with basic knowledge and use of Microsoft Excel
Work effectively in a fast-paced environment
Organized and detail oriented
Pay starts no less than $17/Hour