How To Become A Center Manager: What It Is and Career Path

What is a center manager and how to become one

Updated January 8, 2025

4 min read

A center manager supervises daily operations in a call center. Working in this position, you will see to it that company objectives are met, and resources are used efficiently. You will collect and analyze performance statistics to monitor progress and create changes in the workflow, if necessary, to ensure maximized productivity. You will answer to higher management, presenting them with performance reports you create.

An essential part of managing a call center and successfully keeping productivity at the highest possible level is to keep staff motivated. Keeping morales high, call center agents who receive direct incentives upon their positive performance tend to become burned out by their job later on.

A center manager has paid his/her or her dues by accumulating extensive experience as a call center agent before rising to this position. Creativity and empathy is a must, but this is something you learn working the telephone line. Having out of this world communication skills is another essential asset, but again: if you have made it through a couple of years as a call center agent, this is nothing new to you.

ScoreCenter ManagerUS Average

Salary

4.4

Avg. Salary $56,284

Avg. Salary $59,228

Stability level

9.6

Growth rate 6%

Growth rate 0.3%

Diversity

3.5

Race

American Indian and Alaska Native 0.47%

Asian 6.40%

Black or African American 6.22%

Hispanic or Latino 15.33%

Unknown 4.34%

White 67.24%

Gender

female 52.29%

male 47.71%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

9.6

Stress level is very high

7.1 - high

Complexity level

9.2

Complexity level is advanced

7 - challenging

Work life balance

3.6

Work life balance is poor

6.4 - fair

Key steps to become a center manager

Explore center manager education requirements

Most common center manager degrees

Bachelor's

55.2 %

Associate

18.5 %

High School Diploma

10.0 %

Start to develop specific center manager skills

Skills	Percentages
Patients	17.29%
OSHA	7.45%
Patient Care	6.97%
Safety Procedures	4.43%
Professional Development	4.09%

Complete relevant center manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New center managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a center manager based on U.S. Bureau of Labor Statistics data and data from real center manager resumes.

Gain additional center manager certifications

Center manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific center manager certification, having one may help you stand out relative to other applicants.

The most common certifications for center managers include Certified Professional - Human Resource (IPMA-CP) and Certified Manager Certification (CM).

More About Certifications

Research center manager duties and responsibilities

Achieve or exceed SLA's by proactively managing multiple desktop support queues.
Create and manage the Facebook page for the station.
Manage multiple vendors for a variety of HVAC work.
Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.

Prepare your center manager resume

When your background is strong enough, you can start writing your center manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a center manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable center manager resume templates

Build a professional center manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your center manager resume.

Apply for center manager jobs

Now it's time to start searching for a center manager job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do center managers rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Center manager reviews

A zippia user wrote a review on Oct 2019

Pros

I love Tires, Wheels, Custom Audio/Video/Accessories & the Industry itself...even to the extent I named 1 of my sons after a brand of tires & 1 after a brand of wheels...

Cons

After closing my own shop of 7 years I took a break, then returned to work at a chain store, yet there was so much internal drama & conflict among the employees at the 1 single location that they transferred a "mole" there...I ended up leaving; then almost 2yrs later returning to the same location, to work for the company who bought the prior retailer...although the faces had changed, the internal drama & conflict still remains...

A zippia user wrote a review on Jun 2019