Lift Operations Training Specialist
Attitash Mountain Resort
Job Training Specialist Job in Bartlett, NH
Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Join us to create your Experience of a Lifetime!
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Seasonal Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
As a Lift Operations Specialist you are responsible for the department’s supervision and development. You will take ownership of the performance of each individual operator. Your duty is to manage expectations and personal accountability regarding safety, customer service and operational excellence. You must maintain the highest degree of cooperation with your peers by collaborating, coordinating and incorporating new lessons and activities for the new training initiative. This role is designed for current employees with management skills seeking leadership advancement with Vail Resorts.
Starting Wage: $15 per hour
Effective October 2022 minimum wage will be increased to $20 per hour
Shift & Schedule Availability: Full Time
A Day in the life of a Training Specialist:
Supervision of 70+ staff member’s. Conduct lessons and perform educational courses which must be documented.
Observe and audit staff, identifying weaknesses and strengths of performances and providing mentorship
Enhance guest experience, problem resolves with guest issues, and service recovery
Operation of chairlift equipment adhering to all applicable codes and safety regulations (ANSI)
Work extensively interdepartmentally to establish improved relations between Lift Ops and other departments.
Train how to use a variety of tools to reshape snow surfaces to specification. Keep track of the department’s inventory and maintain the working condition of our equipment.
Help the managers with ordering supplies
Observe and improve the loading techniques of new employees to ensure the highest degree of safety for our guests including kids on lifts initiative
Train and supervise proper opening procedure and maze set-up. Responsible for ANSI and Company “Best Practice” initiative education.
Assist the auditing process of maze accuracy, grooming standards, and attendance.
Correctly coach and discipline when needed. Work closely with the Team Leads to complete all documentation according to HR expectations
Attend Leadership Terrain courses and department specific management sessions.
Advise and mentor Team Leads with schedule writing, safety meetings and other Foreman responsibilities.
Assist managers with administrative tasks, hiring and onboarding.
High school diploma or equivalent
Must be 18 years of age or older
3-4 years Lift Operations experience
Strong computer skills with knowledge of Microsoft Office programs
Valid Driver’s License
Ability to stand for long periods of time
Be able to work up to 10 hours in all winter weather conditions
Ability to lift and carry 100lbs
Excellent guest service
Must be a current Vail Resorts employee
Must be able to read, write, speak, comprehend and understand English fluently
Ability to work the entire length of the season
Other duties as assigned
The budgeted range starts at $15. Actual pay will be adjusted based on experience.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.