How To Become A Center Specialist: What It Is and Career Path

What is a center specialist and how to become one

Updated January 8, 2025

4 min read

Call center specialists use their knowledge of company goods, programs, and policies to help customers with their inquiries or issues. They talk to clients, listen to them, develop a deeper understanding of their needs, and propose potential solutions. Successful call center specialists are engaging in active listening to callers, confirming or clarifying details, and disseminating angry clients as appropriate customer-focused.

On a daily basis, call center specialists respond or contact clients to inquire about and resolve their needs, or other product or service problems. They respond quickly and correctly to callers, describing potential options, and ensuring that clients feel supported and respected. The goal of this position is to engage in active listening to callers and striving to exceed call center metrics while providing excellent consistent customer service.

The basic requirements for this role include possessing a high school diploma or equivalent and proficiency using computers, especially with CRM software. Some employers, however, prefer applicants who have more advanced education like a bachelor's degree or experience working in the field. It is also important to have strong management and decision-making skills.

ScoreCenter SpecialistUS Average

Salary

2.6

Avg. Salary $33,648

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.68%

Asian 7.15%

Black or African American 11.38%

Hispanic or Latino 20.03%

Unknown 5.22%

White 55.54%

Gender

female 53.62%

male 46.38%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a center specialist

Explore center specialist education requirements

Most common center specialist degrees

Bachelor's

47.4 %

Associate

22.3 %

High School Diploma

16.1 %

Start to develop specific center specialist skills

Skills	Percentages
Patients	16.26%
Customer Service	7.05%
Necessary Paperwork	6.33%
Ladders	4.85%
Safety Procedures	4.79%

Complete relevant center specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New center specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a center specialist based on U.S. Bureau of Labor Statistics data and data from real center specialist resumes.

Research center specialist duties and responsibilities

Manage and troubleshoot applications and printers across exchange servers.
Retain knowledge for xerox printers as well as microsoft office.
Maintain supplies in the CPC and canvass weekly to keep sales high.
Sort checks in order of bank of first deposit and encode ACH debits.

Prepare your center specialist resume

When your background is strong enough, you can start writing your center specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a center specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable center specialist resume templates

Build a professional center specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your center specialist resume.

Apply for center specialist jobs

Now it's time to start searching for a center specialist job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do center specialists rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Center specialist reviews

A zippia user wrote a review on Sep 2023

Cons

the rats that follow you home and taunt you for 3 years by hiding in the dirt and eating the roots of the plants until you realize it's actually the nerves of your brain

A zippia user wrote a review on Sep 2019

Pros

The physical and mental challenges continue to keep me interested.