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Become A Center Specialist

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Working As A Center Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,065

    Average Salary

What Does A Center Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Center Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Center Specialist Jobs

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Center Specialist Career Paths

Center Specialist
Service Representative Account Executive Territory Manager
Account Manager
5 Yearsyrs
Operations Manager Assistant Director Director Of Food And Beverage
Assistant General Manager
5 Yearsyrs
Support Specialist Systems Administrator Operations Manager
Branch Manager
6 Yearsyrs
Billing Specialist Collector Call Center Representative
Call Center Manager
6 Yearsyrs
Account Manager Sales Manager General Manager
District Manager
7 Yearsyrs
Systems Administrator Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Business Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Account Manager Account Executive Sales Manager
General Manager
7 Yearsyrs
Operations Manager General Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Business Analyst Product Manager Sales Manager
Office Manager
5 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Specialist Project Manager
Program Manager
8 Yearsyrs
Analyst Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Analyst Program Manager General Manager
Regional Manager
8 Yearsyrs
Systems Administrator Business Analyst Product Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Technical Support Specialist Project Manager Program Manager
Senior Manager
10 Yearsyrs
Support Specialist Network Administrator Operations Manager
Territory Manager
7 Yearsyrs
Billing Specialist Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Do you work as a Center Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Center Specialist 3.0 years
Service Specialist 2.7 years
Specialist 2.5 years
Client Specialist 2.3 years
Representative 2.1 years
Call Center Agent 1.3 years
Top Employers Before
Cashier 8.3%
Internship 5.4%
Teller 4.7%
Manager 3.1%
Server 2.6%
Specialist 2.5%
Supervisor 2.4%
Secretary 2.1%
Top Employers After
Specialist 5.0%
Cashier 4.1%
Manager 3.6%
Server 3.5%
Teller 3.3%
Consultant 3.1%
Internship 3.1%

Do you work as a Center Specialist?

Center Specialist Demographics

Gender

Female

55.1%

Male

42.7%

Unknown

2.1%
Ethnicity

White

61.5%

Hispanic or Latino

16.5%

Black or African American

11.2%

Asian

7.3%

Unknown

3.5%
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Languages Spoken

Spanish

60.1%

French

10.1%

Italian

4.3%

Portuguese

4.3%

Carrier

3.6%

Arabic

2.9%

Hmong

2.2%

Dutch

1.4%

Tagalog

1.4%

German

1.4%

Japanese

1.4%

Hindi

0.7%

Mandarin

0.7%

Korean

0.7%

Khmer

0.7%

Zulu

0.7%

Bosnian

0.7%

Russian

0.7%

Hebrew

0.7%

Greek

0.7%
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Center Specialist Education

Schools

University of Phoenix

26.6%

Strayer University

7.7%

Liberty University

6.3%

Kaplan University

5.2%

Ashford University

4.8%

University of Pennsylvania

4.1%

Onondaga Community College

4.1%

Grand Canyon University

4.1%

Capella University

3.7%

Temple University

3.3%

University of Wisconsin - Milwaukee

3.3%

Southern New Hampshire University

3.3%

Florida International University

3.0%

Arizona State University

3.0%

Southern Illinois University Carbondale

3.0%

Pennsylvania State University

3.0%

Kent State University

3.0%

American InterContinental University

3.0%

Camden County College

3.0%

Kennesaw State University

3.0%
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Majors

Business

28.3%

Criminal Justice

6.5%

Psychology

6.3%

Health Care Administration

4.8%

Nursing

4.3%

Accounting

4.2%

Management

4.2%

Computer Information Systems

4.0%

Human Resources Management

3.9%

Information Technology

3.9%

General Studies

3.5%

English

3.5%

Computer Science

3.3%

Communication

3.2%

Education

3.2%

Marketing

2.9%

Graphic Design

2.6%

Liberal Arts

2.6%

Medical Assisting Services

2.4%

Electrical Engineering

2.3%
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Degrees

Bachelors

37.2%

Other

25.1%

Associate

14.7%

Masters

14.4%

Certificate

5.5%

Diploma

1.7%

Doctorate

1.0%

License

0.5%
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Full Time
Part Time
Internship
Temporary

Real Center Specialist Salaries

Job Title Company Location Start Date Salary
Contact Center Specialist The Guardian Life Insurance Company of America Bethlehem, PA Jun 17, 2016 $101,837 -
$117,465
Contact Center Specialist The Guardian Life Insurance Company of America Bethlehem, PA Jun 17, 2013 $100,000
Technical Assistance Center Specialist Elekta, Inc. Atlanta, GA Jul 22, 2014 $98,000 -
$125,000
Control Center Specialist II Enbridge Employee Services, Inc. Cushing, OK Aug 23, 2016 $91,500 -
$146,300
I.P. Contact Center Specialist Business Communications By Design Hamilton, OH May 21, 2009 $91,000
Contact Center Specialist Hilti, Inc. Tulsa, OK Sep 14, 2015 $72,000
Contact Center Specialist Hilti, Inc. Tulsa, OK Oct 28, 2016 $62,858
Computer Development Center Specialist SR. The University of Arizona Tucson, AZ Nov 16, 2009 $60,398
Associate Security Operations Center Specialist Akamai Technologies, Inc. Cambridge, MA Jan 12, 2015 $59,200 -
$88,500
Associate Security Operations Center Specialist Akamai Technologies, Inc. Hollywood, FL Sep 01, 2014 $56,800 -
$67,900
Associate Security Operations Center Specialist Akamai Technologies, Inc. Fort Lauderdale, FL Sep 01, 2014 $56,800 -
$67,900

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Top Skills for A Center Specialist

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  1. Customer Service
  2. Technical Support
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service skills, utilizing medical terminology in a high volume call center.
  • Coordinated and managed break/fix dispatches including scheduling, technician management and remote technical support for both network and digital/analog voice systems.
  • Received and appropriately handled approximately 120 telephone calls per shift.
  • Delivered presentations to military units statewide regarding available counseling, financial assistance and youth resources.
  • Performed technical writing functions for leadership on special projects and preparedness activates using WebEOC and other emergency management technologies.

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Top Center Specialist Employers

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