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Become A Center Specialist

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Working As A Center Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $34,000

    Average Salary

What Does A Center Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Center Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Center Specialist Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Center Specialist 3.0 years
Returns Specialist 2.7 years
Service Specialist 2.7 years
Specialist 2.6 years
Top Careers Before Center Specialist
Cashier 12.3%
Internship 4.6%
Server 2.9%
Specialist 2.7%
Teller 2.6%
Supervisor 2.4%
Manager 2.4%
Secretary 2.1%
Volunteer 1.9%
Top Careers After Center Specialist
Cashier 7.3%
Specialist 4.3%
Internship 3.9%
Manager 3.4%
Server 3.3%
Consultant 2.7%

Do you work as a Center Specialist?

Center Specialist Demographics

Gender

Female

48.9%

Male

39.9%

Unknown

11.2%
Ethnicity

White

61.6%

Hispanic or Latino

16.7%

Black or African American

11.6%

Asian

6.9%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

60.4%

French

10.2%

Italian

4.3%

Portuguese

3.7%

Mandarin

2.7%

Carrier

2.7%

Arabic

2.7%

German

2.1%

Hmong

1.6%

Chinese

1.6%

Dutch

1.1%

Korean

1.1%

Tagalog

1.1%

Japanese

1.1%

Cantonese

1.1%

Hebrew

0.5%

Hindi

0.5%

Khmer

0.5%

Zulu

0.5%

Bosnian

0.5%
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Center Specialist Education

Schools

University of Phoenix

27.4%

Strayer University

8.3%

Liberty University

5.6%

University of Pennsylvania

5.6%

Ashford University

5.0%

Kaplan University

5.0%

Capella University

4.0%

Valencia College

3.6%

Grand Canyon University

3.4%

Kent State University

3.2%

Arizona State University

3.2%

Ohio State University

3.2%

University of North Carolina at Charlotte

3.0%

Southern New Hampshire University

3.0%

University of Maryland - University College

3.0%

American InterContinental University

3.0%

George Mason University

2.8%

Pennsylvania State University

2.8%

Temple University

2.6%

University of North Carolina at Greensboro

2.6%
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Majors

Business

28.1%

Criminal Justice

7.0%

Psychology

6.4%

Health Care Administration

5.5%

Nursing

4.5%

Accounting

4.3%

Communication

3.9%

Information Technology

3.9%

Management

3.8%

General Studies

3.7%

Computer Science

3.6%

Computer Information Systems

3.4%

Medical Assisting Services

3.1%

Education

3.1%

Marketing

3.0%

Human Resources Management

2.9%

English

2.6%

Liberal Arts

2.4%

Graphic Design

2.4%

Political Science

2.3%
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Degrees

Bachelors

37.5%

Other

25.5%

Associate

15.8%

Masters

12.4%

Certificate

5.5%

Diploma

2.0%

Doctorate

0.8%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$34,000
View Detailed Salary Report
$19,000
Min 10%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$60,000
Max 90%
Best Paying Company
Deloitte
Highest Paying City
Philadelphia, PA
Highest Paying State
New Jersey
Avg Experience Level
2.6 years
How much does a Center Specialist make at top companies?
The national average salary for a Center Specialist in the United States is $34,641 per year or $17 per hour. Those in the bottom 10 percent make under $19,000 a year, and the top 10 percent make over $60,000.

Real Center Specialist Salaries

Job Title Company Location Start Date Salary
Contact Center Specialist The Guardian Life Insurance Company of America Bethlehem, PA Jun 17, 2016 $101,837 -
$117,465
Contact Center Specialist The Guardian Life Insurance Company of America Bethlehem, PA Jun 17, 2013 $100,000
Control Center Specialist II Enbridge Employee Services, Inc. Cushing, OK Aug 23, 2016 $91,500 -
$146,300
I.P. Contact Center Specialist Business Communications By Design Hamilton, OH May 21, 2009 $91,000
Contact Center Specialist Hilti, Inc. Tulsa, OK Sep 14, 2015 $72,000
Contact Center Specialist Hilti, Inc. Tulsa, OK Oct 28, 2016 $62,858
Computer Development Center Specialist SR. The University of Arizona Tucson, AZ Nov 16, 2009 $60,398
Associate Security Operations Center Specialist Akamai Technologies, Inc. Cambridge, MA Jan 12, 2015 $59,200 -
$88,500
Associate Security Operations Center Specialist Akamai Technologies, Inc. Hollywood, FL Sep 01, 2014 $56,800 -
$67,900
Associate Security Operations Center Specialist Akamai Technologies, Inc. Fort Lauderdale, FL Sep 01, 2014 $56,800 -
$67,900

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Top Skills for A Center Specialist

  1. Customer Service
  2. Phone Calls
  3. Financial Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service, including anticipating customer needs, suggesting alternatives and problem solving.
  • Answer phone calls regarding collateral protection insurance.
  • Answered telephone inquiries, process financial and non financial transactions, as well as trouble shoot producer and customer concerns.
  • Practiced strict company and industry safety procedures and service quality standards, completed safety training requirements.
  • Assured database integrity with data collection and data entry.

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Top 10 Best States for Center Specialists

  1. Minnesota
  2. Alaska
  3. Rhode Island
  4. North Dakota
  5. New Hampshire
  6. Massachusetts
  7. District of Columbia
  8. Wisconsin
  9. Delaware
  10. New Jersey
  • (839 jobs)
  • (79 jobs)
  • (108 jobs)
  • (95 jobs)
  • (213 jobs)
  • (943 jobs)
  • (241 jobs)
  • (585 jobs)
  • (103 jobs)
  • (940 jobs)

Top Center Specialist Employers

Jobs From Top Center Specialist Employers

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