Become A Center Specialist

* Monitor, respond to , and document requests for support received via a ticketing system
* Provide phone and/or desk-side support to users in the areas of e-mail, LAN/WAN, PKI support, directories, standard desktop images and applications, COTS and GOTS applications.
* Serve as initial point of contact for troubleshooting IT related problems including hardware/software and printer issues.
* Perform password administration, Active Directory support and monitor use of resources.
* Provide metrics and trend analysis reporting

* Provide a framework to capture, harness, and use P&W ME intellectual capital related to business acquisition, determining the knowledge content, how it will be structured, shared, controlled and made easily accessible for the Knowledge Center stakeholders.
* Identify and manage requirements for a centralized repository for proposal and business acquisition-related material and data sources, including data source and event-level origination, working with BACE stakeholders and content/data providers to identify and source content/data needs.
* Develop, manage, and evaluate Knowledge Center operations standards for process and quality control, including internal customer service
* Ensure legal and operational compliance of database information
* Work with graphic designer to maintain a comprehensive library of images
* Identify and implement internal/external knowledge management best-practices
* Evaluate categorized content to identify gaps in coverage, misclassified content, redundant and/or ineffective categorization rules
* Establish best practice guidelines for search capability, file and folder naming conventions, change management/version control, etc.
* Host Knowledge Center “familiarization” workshops

* Acknowledging events received from the Enterprise Management Tools
* Opening incidents relating to received events
* Troubleshooting based on defined procedures to resolve the event
* Recommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes
* Three (3) years of experience with a Bachelor’s Degree in a Business, Technical or Math related field.
* Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree.
* Must have experience working with customer technology and support requirements.
* Experience working with SLAs 2.
* Strong time management and communication skills 3.
* Strong interpersonal and presentation skills 4.
* Strong troubleshooting and technical skills in networking and desktop support.
* Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required 6.
* Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required

* Searches and gathers information from a variety of law enforcement sources.
* Queries incoming requests and provides information to law enforcement organizations.
* Maintains and supports automated law enforcement data systems to conduct preventive maintenance, traffic analysis, and systems administration.
* Serves as technical expert providing technical support to the communications of information necessary for the success of enforcement operations and the administration of DEA programs and operations.
* Responds to incoming calls, views, and monitors a closed circuit security system to provide real time response to inquiries concerned with criminal activity.
* Plans and conducts meetings, briefings, and other activities in support of a program.
* Researches and gathers data, preparing reports for a variety of functions

* Sales and Merchandising
* Drives Center of the Plate (COP) sales opportunities by collaborating with Director of Business Resources, OpCo leadership and Merchandising management in developing successful sales strategy in growing profitable sales and meeting OpCo Profit Plan Goals.
* Leverages data to prioritize customer opportunity targets and customer interactions within the districts.
* Identify and focus on 50 target customers per quarter, tracking activity and results through Sysco360 CRM tool
* Facilitate COP growth by driving MA support through business reviews, customer insight encounters with targeted training and education.
* Schedule and manage category sales training of Marketing Associates in collaboration with the Director of Business Resources and Training Manager
* Develop and implement a sales/marketing plan for the selected categories consistent with the sales and profit (margin) objectives of the company
* Insure broker representation is substantive and measure results.
* Manage accountability of this resource.
* Prepares and presents products to meet the needs of the customer and takes a direct role in Sales and Piece growth on reviewed customers.
* Support Sysco Brand penetration through focused sales team and customer trainings.
* Provides feedback on product quality, product integrity, product mix, customer satisfaction, perceived value and competition.
* Works with assigned target districts and Marketing Associates, set goals with input from the VP of Sales, VP of Merchandising and the President
* Active involvement in all Sysco special events such as foods shows and sales meetings, external associations or industry events.
* Actively works with DSM’s top prospects, influenced by market analytics and transactional data, to convert sales to Sysco.
* Regularly conducts General Sales Meeting sessions
* Facilitates Corporate Sampling guidelines
* Records all sales support calls in Sysco360
* Responsible for working jointly with MA’s to get business as product is presented
* Develops and maintains relationships with customers, chefs and sales team members