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Become A Center Specialist

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Working As A Center Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Center Specialist Do At Caci International

* Monitor, respond to , and document requests for support received via a ticketing system
* Provide phone and/or desk-side support to users in the areas of e-mail, LAN/WAN, PKI support, directories, standard desktop images and applications, COTS and GOTS applications.
* Serve as initial point of contact for troubleshooting IT related problems including hardware/software and printer issues.
* Perform password administration, Active Directory support and monitor use of resources.
* Provide metrics and trend analysis reporting

What Does A Center Specialist Do At United Technologies Corporation

* Provide a framework to capture, harness, and use P&W ME intellectual capital related to business acquisition, determining the knowledge content, how it will be structured, shared, controlled and made easily accessible for the Knowledge Center stakeholders.
* Identify and manage requirements for a centralized repository for proposal and business acquisition-related material and data sources, including data source and event-level origination, working with BACE stakeholders and content/data providers to identify and source content/data needs.
* Develop, manage, and evaluate Knowledge Center operations standards for process and quality control, including internal customer service
* Ensure legal and operational compliance of database information
* Work with graphic designer to maintain a comprehensive library of images
* Identify and implement internal/external knowledge management best-practices
* Evaluate categorized content to identify gaps in coverage, misclassified content, redundant and/or ineffective categorization rules
* Establish best practice guidelines for search capability, file and folder naming conventions, change management/version control, etc.
* Host Knowledge Center “familiarization” workshops

What Does A Center Specialist Do At at&T

* Acknowledging events received from the Enterprise Management Tools
* Opening incidents relating to received events
* Troubleshooting based on defined procedures to resolve the event
* Recommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes
* Three (3) years of experience with a Bachelor’s Degree in a Business, Technical or Math related field.
* Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree.
* Must have experience working with customer technology and support requirements.
* Experience working with SLAs 2.
* Strong time management and communication skills 3.
* Strong interpersonal and presentation skills 4.
* Strong troubleshooting and technical skills in networking and desktop support.
* Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required 6.
* Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required

What Does A Center Specialist Do At Drug Enforcement Administration

* Searches and gathers information from a variety of law enforcement sources.
* Queries incoming requests and provides information to law enforcement organizations.
* Maintains and supports automated law enforcement data systems to conduct preventive maintenance, traffic analysis, and systems administration.
* Serves as technical expert providing technical support to the communications of information necessary for the success of enforcement operations and the administration of DEA programs and operations.
* Responds to incoming calls, views, and monitors a closed circuit security system to provide real time response to inquiries concerned with criminal activity.
* Plans and conducts meetings, briefings, and other activities in support of a program.
* Researches and gathers data, preparing reports for a variety of functions

What Does A Center Specialist Do At Sysco Corp

* Sales and Merchandising
* Drives Center of the Plate (COP) sales opportunities by collaborating with Director of Business Resources, OpCo leadership and Merchandising management in developing successful sales strategy in growing profitable sales and meeting OpCo Profit Plan Goals.
* Leverages data to prioritize customer opportunity targets and customer interactions within the districts.
* Identify and focus on 50 target customers per quarter, tracking activity and results through Sysco360 CRM tool
* Facilitate COP growth by driving MA support through business reviews, customer insight encounters with targeted training and education.
* Schedule and manage category sales training of Marketing Associates in collaboration with the Director of Business Resources and Training Manager
* Develop and implement a sales/marketing plan for the selected categories consistent with the sales and profit (margin) objectives of the company
* Insure broker representation is substantive and measure results.
* Manage accountability of this resource.
* Prepares and presents products to meet the needs of the customer and takes a direct role in Sales and Piece growth on reviewed customers.
* Support Sysco Brand penetration through focused sales team and customer trainings.
* Provides feedback on product quality, product integrity, product mix, customer satisfaction, perceived value and competition.
* Works with assigned target districts and Marketing Associates, set goals with input from the VP of Sales, VP of Merchandising and the President
* Active involvement in all Sysco special events such as foods shows and sales meetings, external associations or industry events.
* Actively works with DSM’s top prospects, influenced by market analytics and transactional data, to convert sales to Sysco.
* Regularly conducts General Sales Meeting sessions
* Facilitates Corporate Sampling guidelines
* Records all sales support calls in Sysco360
* Responsible for working jointly with MA’s to get business as product is presented
* Develops and maintains relationships with customers, chefs and sales team members

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How To Become A Center Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Center Specialist jobs

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Center Specialist Career Paths

Center Specialist
Service Representative Account Executive Territory Manager
Account Manager
5 Yearsyrs
Operations Manager Assistant Director Director Of Food And Beverage
Assistant General Manager
5 Yearsyrs
Support Specialist Systems Administrator Operations Manager
Branch Manager
6 Yearsyrs
Billing Specialist Collector Call Center Representative
Call Center Manager
6 Yearsyrs
Account Manager Sales Manager General Manager
District Manager
7 Yearsyrs
Systems Administrator Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Business Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Account Manager Account Executive Sales Manager
General Manager
7 Yearsyrs
Operations Manager General Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Business Analyst Product Manager Sales Manager
Office Manager
5 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Specialist Project Manager
Program Manager
8 Yearsyrs
Analyst Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Analyst Program Manager General Manager
Regional Manager
8 Yearsyrs
Systems Administrator Business Analyst Product Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Technical Support Specialist Project Manager Program Manager
Senior Manager
10 Yearsyrs
Support Specialist Network Administrator Operations Manager
Territory Manager
7 Yearsyrs
Billing Specialist Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Center Specialist Demographics

Gender

  • Female

    55.2%

  • Male

    42.8%

  • Unknown

    2.0%

Ethnicity

  • White

    78.6%

  • Hispanic or Latino

    12.1%

  • Asian

    7.2%

  • Unknown

    1.5%

  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    60.3%

  • French

    9.9%

  • Italian

    4.3%

  • Portuguese

    4.3%

  • Carrier

    3.5%

  • Arabic

    2.8%

  • Hmong

    2.1%

  • Hindi

    1.4%

  • Dutch

    1.4%

  • Tagalog

    1.4%

  • German

    1.4%

  • Japanese

    1.4%

  • Mandarin

    0.7%

  • Korean

    0.7%

  • Khmer

    0.7%

  • Zulu

    0.7%

  • Bosnian

    0.7%

  • Russian

    0.7%

  • Hebrew

    0.7%

  • Greek

    0.7%
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Center Specialist

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Center Specialist Education

Center Specialist

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Real Center Specialist Salaries

Job Title Company Location Start Date Salary
Contact Center Specialist The Guardian Life Insurance Company of America Bethlehem, PA Jun 17, 2016 $101,837 -
$117,465
Contact Center Specialist The Guardian Life Insurance Company of America Bethlehem, PA Jun 17, 2013 $100,000
Technical Assistance Center Specialist Elekta, Inc. Atlanta, GA Jul 22, 2014 $98,000 -
$125,000
Control Center Specialist II Enbridge Employee Services, Inc. Cushing, OK Aug 23, 2016 $91,500 -
$146,300
I.P. Contact Center Specialist Business Communications By Design Hamilton, OH May 21, 2009 $91,000
Project Manager/Contact Center Specialist Rktek, LLC Hartford, CT Feb 29, 2016 $76,856
Contact Center Specialist Hilti, Inc. Tulsa, OK Sep 14, 2015 $72,000
Contact Center Specialist Hilti, Inc. Tulsa, OK Oct 28, 2016 $62,858
Computer Development Center Specialist SR. The University of Arizona Tucson, AZ Nov 16, 2009 $60,398
Associate Security Operations Center Specialist Akamai Technologies, Inc. Cambridge, MA Jan 12, 2015 $59,200 -
$88,500
Associate Security Operations Center Specialist Akamai Technologies, Inc. Hollywood, FL Sep 01, 2014 $56,800 -
$67,900
Associate Security Operations Center Specialist Akamai Technologies, Inc. Fort Lauderdale, FL Sep 01, 2014 $56,800 -
$67,900
Command Center Specialist Abercrombie & Fitch Trading Co. New Albany, OH Sep 22, 2010 $44,242

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Top Skills for A Center Specialist

CustomerServiceSkillsTechnicalAssistanceFinancialAssistancePhoneCallsEmergencyPhotoEquipmentSafetyIssuesDataEntryTroubleshootWindowsCustomerSatisfactionResourceTechnicalSupportInternalMovesInboundCallsSpecialProjectsScheduleAppointmentsCustomerOrdersElectronicsCustomerInquiries

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Top Center Specialist Skills

  1. Customer Service Skills
  2. Technical Assistance
  3. Financial Assistance
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service skills, utilizing medical terminology in a high volume call center.
  • Provide detailed, comprehensive technical assistance to users ranging from novices to experienced professionals and executives.
  • Delivered presentations to military units statewide regarding available counseling, financial assistance and youth resources.
  • Responded to incoming technician messages and phone calls maintaining acceptable response time.
  • Work with administrators to establish the Campus Emergency Operations Plan.

Top Center Specialist Employers

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