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Center specialist hiring summary. Here are some key points about hiring center specialists in the United States:
Here's a step-by-step center specialist hiring guide:
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
The center specialist hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.
Hiring the perfect center specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.
Here's a comparison of center specialist salaries for various roles:
| Type of Center Specialist | Description | Hourly rate |
|---|---|---|
| Center Specialist | Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. | $11-22 |
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Massachusetts | $44,088 | $21 |
| 2 | Wisconsin | $43,249 | $21 |
| 3 | District of Columbia | $42,380 | $20 |
| 4 | New York | $41,988 | $20 |
| 5 | Washington | $41,064 | $20 |
| 6 | California | $40,993 | $20 |
| 7 | New Jersey | $40,324 | $19 |
| 8 | Oregon | $39,491 | $19 |
| 9 | Iowa | $38,962 | $19 |
| 10 | Illinois | $38,428 | $18 |
| 11 | Nebraska | $36,697 | $18 |
| 12 | Ohio | $36,422 | $18 |
| 13 | Colorado | $36,278 | $17 |
| 14 | Michigan | $36,231 | $17 |
| 15 | Pennsylvania | $35,106 | $17 |
| 16 | Arizona | $34,614 | $17 |
| 17 | Texas | $33,669 | $16 |
| 18 | Indiana | $33,548 | $16 |
| 19 | Missouri | $33,523 | $16 |
| 20 | Virginia | $32,632 | $16 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | BP America Inc | $96,200 | $46.25 | 3 |
| 2 | JPMorgan Chase & Co. | $65,939 | $31.70 | 189 |
| 3 | McKinsey & Company Inc | $58,002 | $27.89 | 33 |
| 4 | Activision Blizzard | $57,840 | $27.81 | |
| 5 | Seattle University | $55,577 | $26.72 | |
| 6 | Northwestern Mutual | $55,023 | $26.45 | 17 |
| 7 | General Dynamics Mission Systems | $53,272 | $25.61 | |
| 8 | PTC | $52,043 | $25.02 | |
| 9 | Brigham and Women's Hospital | $51,803 | $24.91 | 19 |
| 10 | Deloitte | $51,738 | $24.87 | 474 |
| 11 | New York State Restaurant Association | $50,644 | $24.35 | |
| 12 | Granite State College | $50,208 | $24.14 | |
| 13 | Pwc | $48,915 | $23.52 | 77 |
| 14 | Markel | $47,984 | $23.07 | 5 |
| 15 | USAA | $47,013 | $22.60 | 13 |
| 16 | City of Jacksonville | $46,678 | $22.44 | |
| 17 | Stanford University | $46,433 | $22.32 | 6 |
| 18 | UC Santa Barbara | $46,047 | $22.14 | |
| 19 | Alston & Bird | $46,026 | $22.13 | |
| 20 | Dartmouth | $45,564 | $21.91 | 1 |
A good center specialist job description should include a few things:
Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a center specialist job description:
To find the right center specialist for your business, consider trying out a few different recruiting strategies:
Your first interview with center specialist candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.
You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Once you've found the center specialist candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.
It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.
To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.
Hiring a center specialist comes with both the one-time cost per hire and ongoing costs. The cost of recruiting center specialists involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of center specialist recruiting as well the ongoing costs of maintaining the new employee.
The median annual salary for center specialists is $33,648 in the US. However, the cost of center specialist hiring can vary a lot depending on location. Additionally, hiring a center specialist for contract work or on a per-project basis typically costs between $11 and $22 an hour.