Center specialist job description

Purpose
This position is responsible for the creative workflow process for and under general supervision, perform a wide variety of custodial and maintenance duties in order to provide a clean, orderly and safe environment. Full-Time and Part-Time Positions Available.

Minimum Eligibility Requirements
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.One year of custodial experience and/or building maintenance preferred.Knowledge of methods of maintaining, cleaning and preserving a variety of surfaces.Proper use of a wide range of chemicals according to state and federal regulations.Handling and disposing of hazardous materials and blood borne pathogens with care.Possess essential physical and mental capabilities in the following:Interpersonal skills Attention to detail MemoryFollowing directions Comprehension,Reading, writing and speaking English preferred Organizing and innovation

Essential Functions
Customer Service
Follow instructions regarding the use of chemicals and supplies. Use only as directed.Safely operate all job-related equipment.Empty and clean waste baskets and trash containers.Remove trash in accordance with established procedures.Sweep and mop floors.Clean and sanitize restrooms using established practices and procedures.Refill restroom dispensers.Clean glass windows and doors.Dust surfaces as required.Respond to emergency calls for custodial assistance.Maintain cleaning supplies inventory and submit requests for supplies.

Working Conditions (travel, hours, environment)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits & Rewards
Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase PlanReferral Bonus ProgramCorporate Discount ProgramsMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Response Center Associate

Revenue Operations, Response Center, Boston, MA

Within the Commercial Management organization is the Response Center, tasked with responding to customer Requests for Information (RFI), Requests for Proposal (RFP), Requests for Quote (RFQ), Statements of Work (SOW), Invitations to Tender (ITT) and similar documents intended to aid in the selection of our software and services. The Response Center Associate will join a diverse team of highly motivated individuals located in Boston, MA; Uniontown, PA; Bucharest, Romania; and Shanghai, China. The Commercial Management is a strategic function at the forefront of driving commercial excellence through selling motions and customer relationships.

Your Impact and Core Responsibilities

As a Response Center Associate, you will have the opportunity to play a key role in PTC's success. The Response Center partners with Sellers in our Field Organization to satisfy the requirements stipulated by customers and prospects who are considering purchasing PTC products and services. The Response Center Associate will work with departments throughout PTC's internal ecosystem to produce stellar response documents that answer potential customers' questions and convince prospects that PTC technology is the right choice for them, as well as helping to craft Statements of Work that govern the software implementation process. In this role, the chosen candidate will further develop existing skills in areas such as editing, business communication, and project management, while learning about exciting new technology like IoT and AR. This skillset makes Response Center team members uniquely qualified to contribute to PTC's vision.

Your Day-To-Day:

Create, compile, and convey technical material in a concise and effective manner to deliver a portfolio of proposals to PTC customers Work with Subject Matter Experts in departments such as Legal, Technical Sales, Professional Services, and Marketing to gather key information to develop software and services proposals Learn products and product capabilities at a conceptual level to be able to respond to questions and requirements from customers Learn and work in the Response Content Management Tool Qvidian to find standard answers for Proposals and assist in management of this content Learn to use established templates as well as analyze response documents to maintain continuity and professionalism of the final response package.

Your Skills and Knowledge:


Excellent written and verbal communication skills. Ability to deal with ambiguity, action-oriented and can take initiative, resourceful, committed to driving quality results, and adept at problem solving. Demonstrated Technical Learning ability (Internet of Things and Augmented Reality knowledge a plus). Flexible and strong time management skills, both for the individual and to assist project team members with keeping deadlines. Advanced organizational, interpersonal, and communication skills, including working with geographically distributed, virtual teams. Ability to thrive in fast-paced and sometimes stressful environments. Self-starter, inquisitive, and able to quickly understand new processes, methodologies, and systems. Proficiency in MS Office (Primarily Word, PowerPoint, and Excel; SharePoint and Teams experience a plus).


#LI-ER1
This position requires you to be fully vaccinated for COVID-19 prior to your start date. If you are unable to be vaccinated due to medical, pregnancy or religious reasons or for other reasons that applicable state law requires employers to accommodate, we offer accommodations in accordance with applicable federal, state and local laws, including state and local mandatory vaccination orders.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

+ The main function is to respond and dispatch first responders to alarm notifications, to monitor and respond to store events, and to give site status to client stake holders.

+ Respond to alarm received for security, fire, and safety by determining validity and severity of alarm, providing instruction to employees, contacting law enforcement and fire departments, detailed documentation, contacting site employees, and other company resources and service providers.

+ Provide instruction and support to employees and customers, contact law enforcement and fire departments, detailed documentation of events and actions, contacting site employees, other company resources, and service providers, for continual follow-up to ensure situations are resolved.

+ Respond to emergencies reported to the SOC through inbound phone calls, emails, and social media by following established procedures to determine severity of incident, escalation, and notification of applicable resources to assist in recovery efforts and continual follow up.

+ Monitor all types of threats to company assets, people, and brand, Identify and mitigate these threats through monitoring news, social media, and other sources of intelligence.
+ Monitor company employees traveling domestically and internationally to ensure safety.

+ Provide oversight of travel assistance programs including briefings and trainings. Conduct threat assessments and risk analysis of company employees and assets.

+ Respond to system support issues via phone, email, and ticket processing for security, fire, and safety equipment by troubleshooting problems and recommending corrective actions.

+ Provide input and suggest improvements to guidelines and procedures to enhance the quality of service and support to improve customer satisfaction

Qualifications:

+ Customer Service experience, Call Center environment OR Security Operations Center experience OR similar response center type experience

+ Multitasking and prioritization skills (can be working 2 or 3 alarms or calls simultaneously)

+ Critical thinking and material retention (Ability to review a situation, listen to call, review video, and then narrate/dictate the situation in a written summary)

+ Situational Awareness (ability to determine if a situation warrants contacting emergency response/authorities)

+ Technical background in alarms or security systems - Beneficial

+ Bilingual/Spanish speaking - Beneficial.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.