What does a center specialist do?
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Center specialist responsibilities
Here are examples of responsibilities from real center specialist resumes:
- Manage and troubleshoot applications and printers across exchange servers.
- Retain knowledge for xerox printers as well as microsoft office.
- Maintain supplies in the CPC and canvass weekly to keep sales high.
- Sort checks in order of bank of first deposit and encode ACH debits.
- Provide new POS (point of sale) system training for stores within the district.
- Adhere to the Weill Cornell procedures, NYPH policies and procedures, OSHA regulations and HIPAA guidelines
- Prepare written reports and troubleshoot mechanical and security system errors.
- Review and process ACH affidavits on DDA accounts for non-authorize activity.
- Assure the required QA documentation associate with clinical regulatory documents is in place.
- Perform database maintenance & QA audits to ensure program accountability and data confidentiality.
- Coordinate customer priorities to development teams, support WMS and route accounting system implementations.
- Establish and maintain permanent donor files, abiding by strict medical confidentiality mandates including HIPAA regulations.
- Ensure accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
- Provide documentation to patients and referring physicians regarding request physician referrals and/or appointments, instructions and insurance requirements.
- Develop and design multiple interactive NeuroLearn eLearning courses utilizing audio/video editing, animating graphics, and writing code.
Center specialist skills and personality traits
We calculated that 16% of Center Specialists are proficient in Patients, Customer Service, and Necessary Paperwork. They’re also known for soft skills such as Communication skills, Computer skills, and Interpersonal skills.
We break down the percentage of Center Specialists that have these skills listed on their resume here:
- Patients, 16%
Ensured accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
- Customer Service, 7%
Escalated customer service calls to appropriate management level within specified time parameter guidelines, providing reliable, quick service to customers.
- Necessary Paperwork, 6%
Completed all necessary paperwork and provided verbal updates on team activity, safety, processes and other areas of responsibility.
- Ladders, 5%
Climb and balance on Ladder Carts (not step ladders)
- Safety Procedures, 5%
Trained all new hires in the safety procedures of the records center and appropriate file retrieval for shipment.
- Excellent Interpersonal, 4%
Provide excellent interpersonal and customer service skills with the ability to resolve conflicts and generate solutions quickly.
"patients," "customer service," and "necessary paperwork" are among the most common skills that center specialists use at work. You can find even more center specialist responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a center specialist to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Center specialists often use communication skills in their day-to-day job, as shown by this real resume: "demonstrated strong customer/goal orientation, and excellent interpersonal, communication, and pc skills related to one-stop career center system. "
Interpersonal skills. center specialists are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to center specialist responsibilities, because "representatives should be able to create positive interactions with customers." A center specialist resume example shows how interpersonal skills is used in the workplace: "leverage strong communication and interpersonal skills to quickly identify, troubleshoot, and resolve customer issues. "
Patience. center specialist responsibilities often require "patience." The duties that rely on this skill are shown by the fact that "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example shows what center specialists do with patience on a typical day: "provide technical support with patience and clear instruction to make caller feel at ease. "
Customer-service skills. A commonly-found skill in center specialist job descriptions, "customer-service skills" is essential to what center specialists do. Center specialist responsibilities rely on this skill because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." You can also see how center specialist duties rely on customer-service skills in this resume example: "handle large customer orders placed, ups shipments, data entry of orders and faxing of documents. "
Listening skills. While "listening skills" is last on this skills list, don't underestimate its importance to center specialist responsibilities. Much of what a center specialist does relies on this skill, seeing as "representatives must listen carefully to ensure that they understand customers in order to assist them." Here is a resume example of how this skill is used in the everyday duties of center specialists: "communicated appointment details and any required preparation for testing along with necessary paperwork and payment due at time of arrival. "
The three companies that hire the most center specialists are:
- Tractor Supply77 center specialists jobs
- ZOOM+Care48 center specialists jobs
- Deloitte30 center specialists jobs
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Compare different center specialists
Center specialist vs. Call center associate
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
These skill sets are where the common ground ends though. The responsibilities of a center specialist are more likely to require skills like "necessary paperwork," "ladders," "safety procedures," and "excellent interpersonal." On the other hand, a job as a call center associate requires skills like "pet," "telephone inquiries," "customer support," and "production standards." As you can see, what employees do in each career varies considerably.
Call center associates earn the highest salaries when working in the finance industry, with an average yearly salary of $32,632. On the other hand, center specialists are paid more in the finance industry with an average salary of $37,671.The education levels that call center associates earn slightly differ from center specialists. In particular, call center associates are 2.3% less likely to graduate with a Master's Degree than a center specialist. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Center specialist vs. Customer relationship specialist
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
Each career also uses different skills, according to real center specialist resumes. While center specialist responsibilities can utilize skills like "patients," "necessary paperwork," "ladders," and "safety procedures," customer relationship specialists use skills like "crm," "salesforce," "digital marketing," and "customer relationships."
Average education levels between the two professions vary. Customer relationship specialists tend to reach similar levels of education than center specialists. In fact, they're 2.5% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Center specialist vs. Senior customer service specialist
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from center specialist resumes include skills like "patients," "necessary paperwork," "ladders," and "safety procedures," whereas a senior customer service specialist is more likely to list skills in "strong problem-solving," "client facing," "customer support," and "financial institutions. "
Most senior customer service specialists achieve a similar degree level compared to center specialists. For example, they're 0.9% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Center specialist vs. Customer engagement specialist
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Updated January 8, 2025
