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A call center specialist is a professional who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.

Center Specialist Responsibilities

Here are examples of responsibilities from real center specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage and troubleshoot applications and printers across exchange servers.
  • Retain knowledge for xerox printers as well as microsoft office.
  • Maintain supplies in the CPC and canvass weekly to keep sales high.
  • Sort checks in order of bank of first deposit and encode ACH debits.
  • Provide new POS (point of sale) system training for stores within the district.
  • Adhere to the Weill Cornell procedures, NYPH policies and procedures, OSHA regulations and HIPAA guidelines
  • Prepare written reports and troubleshoot mechanical and security system errors.
  • Review and process ACH affidavits on DDA accounts for non-authorize activity.
  • Assure the required QA documentation associate with clinical regulatory documents is in place.
  • Perform database maintenance & QA audits to ensure program accountability and data confidentiality.
  • Coordinate customer priorities to development teams, support WMS and route accounting system implementations.
  • Establish and maintain permanent donor files, abiding by strict medical confidentiality mandates including HIPAA regulations.
  • Ensure accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
  • Provide documentation to patients and referring physicians regarding request physician referrals and/or appointments, instructions and insurance requirements.
  • Develop and design multiple interactive NeuroLearn eLearning courses utilizing audio/video editing, animating graphics, and writing code.

Center Specialist Skills and Personality Traits

We calculated that 16% of Center Specialists are proficient in Patients, Customer Service, and Necessary Paperwork. They’re also known for soft skills such as Communication skills, Computer skills, and Interpersonal skills.

We break down the percentage of Center Specialists that have these skills listed on their resume here:

  • Patients, 16%

    Ensured accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.

  • Customer Service, 7%

    Escalated customer service calls to appropriate management level within specified time parameter guidelines, providing reliable, quick service to customers.

  • Necessary Paperwork, 6%

    Completed all necessary paperwork and provided verbal updates on team activity, safety, processes and other areas of responsibility.

  • Ladders, 5%

    Climb and balance on Ladder Carts (not step ladders)

  • Safety Procedures, 5%

    Trained all new hires in the safety procedures of the records center and appropriate file retrieval for shipment.

  • Excellent Interpersonal, 4%

    Provide excellent interpersonal and customer service skills with the ability to resolve conflicts and generate solutions quickly.

"patients," "customer service," and "necessary paperwork" aren't the only skills we found center specialists list on their resumes. In fact, there's a whole list of center specialist responsibilities that we found, including:

  • Communication skills can be considered to be the most important personality trait for a center specialist to have. According to a center specialist resume, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Center specialists are able to use communication skills in the following example we gathered from a resume: "demonstrated strong customer/goal orientation, and excellent interpersonal, communication, and pc skills related to one-stop career center system. "
  • Another trait important for fulfilling center specialist duties is computer skills. According to a center specialist resume, "customer service representatives must be adept at using computers.  ." Here's an example of how center specialists are able to utilize computer skills: "operated keyboard and data entry devices to enter data into computer. "
  • Center specialists are also known for interpersonal skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a center specialist resume: "representatives should be able to create positive interactions with customers." We also found this resume example that details how this skill is put to the test: "leverage strong communication and interpersonal skills to quickly identify, troubleshoot, and resolve customer issues. "
  • A center specialist responsibilities sometimes require "patience." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example shows how this skill is used by center specialists: "provide technical support with patience and clear instruction to make caller feel at ease. "
  • Another common skill for a center specialist to be able to utilize is "customer-service skills." Representatives help companies retain customers by professionally answering questions and helping to resolve complaints. A center specialist demonstrated the need for this skill by putting this on their resume: "handle large customer orders placed, ups shipments, data entry of orders and faxing of documents. "
  • While "listening skills" is listed last on this skills list, don't underestimate its importance to center specialist responsibilities. The skill is described by this resume snippet, "representatives must listen carefully to ensure that they understand customers in order to assist them." Here is an example of how this skill is used, "communicated appointment details and any required preparation for testing along with necessary paperwork and payment due at time of arrival. "
  • See the full list of center specialist skills.

    Choose From 10+ Customizable Center Specialist Resume templates

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    What Call Center Associates Do

    Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.

    In this section, we take a look at the annual salaries of other professions. Take call center associate for example. On average, the call center associates annual salary is $2,285 lower than what center specialists make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both center specialists and call center associates positions are skilled in patients, customer service, and outbound calls.

    These skill sets are where the common ground ends though. A center specialist responsibility is more likely to require skills like "necessary paperwork," "ladders," "safety procedures," and "excellent interpersonal." Whereas a call center associate requires skills like "pet," "telephone inquiries," "customer support," and "production standards." Just by understanding these different skills you can see how different these careers are.

    Call center associates receive the highest salaries in the finance industry coming in with an average yearly salary of $32,632. But center specialists are paid more in the finance industry with an average salary of $37,671.

    The education levels that call center associates earn is a bit different than that of center specialists. In particular, call center associates are 2.3% less likely to graduate with a Master's Degree than a center specialist. Additionally, they're 0.2% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Customer Relationship Specialist?

    A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.

    The next role we're going to look at is the customer relationship specialist profession. Typically, this position earns a higher pay. In fact, they earn a $32,299 higher salary than center specialists per year.

    Not everything about these jobs is different. Take their skills, for example. Center specialists and customer relationship specialists both include similar skills like "customer service," "excellent interpersonal," and "outbound calls" on their resumes.

    But both careers also use different skills, according to real center specialist resumes. While center specialist responsibilities can utilize skills like "patients," "necessary paperwork," "ladders," and "safety procedures," some customer relationship specialists use skills like "crm," "salesforce," "digital marketing," and "customer relationships."

    When it comes to the differences in education between the two professions, customer relationship specialists tend to reach similar levels of education than center specialists. In fact, they're 2.5% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

    How a Senior Customer Service Specialist Compares

    Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.

    Let's now take a look at the senior customer service specialist profession. On average, these workers make higher salaries than center specialists with a $1,818 difference per year.

    Using center specialists and senior customer service specialists resumes, we found that both professions have similar skills such as "customer service," "troubleshoot," and "outbound calls," but the other skills required are very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from center specialist resumes include skills like "patients," "necessary paperwork," "ladders," and "safety procedures," whereas a senior customer service specialist might be skilled in "strong problem-solving," "client facing," "customer support," and "financial institutions. "

    Senior customer service specialists typically study at similar levels compared with center specialists. For example, they're 0.9% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.

    Description Of a Customer Engagement Specialist

    A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.

    Now, we'll look at customer engagement specialists, who generally average a higher pay when compared to center specialists annual salary. In fact, the difference is about $7,366 per year.

    According to resumes from both center specialists and customer engagement specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "patients," "customer service," and "troubleshoot. "

    While some skills are shared by these professions, there are some differences to note. "necessary paperwork," "ladders," "safety procedures," and "excellent interpersonal" are skills that have shown up on center specialists resumes. Additionally, customer engagement specialist uses skills like brand awareness, appeals, wine, and business objectives on their resumes.

    Now, let's take a closer look at the financials in each career. The health care industry tends to pay more for customer engagement specialists with an average of $48,710. While the highest center specialist annual salary comes from the finance industry.

    In general, customer engagement specialists reach similar levels of education when compared to center specialists resumes. Customer engagement specialists are 0.4% less likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.