How To Become A Center Supervisor: What It Is and Career Path

What is a center supervisor and how to become one

Updated January 8, 2025

4 min read

Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.

Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.

You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.

ScoreCenter SupervisorUS Average

Salary

3.1

Avg. Salary $39,359

Avg. Salary $59,228

Stability level

8.0

Growth rate 6%

Growth rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.65%

Asian 5.49%

Black or African American 9.90%

Hispanic or Latino 18.72%

Unknown 4.76%

White 60.48%

Gender

female 45.94%

male 54.06%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a center supervisor

Explore center supervisor education requirements

Most common center supervisor degrees

Bachelor's

57.9 %

Associate

20.2 %

High School Diploma

9.1 %

Start to develop specific center supervisor skills

Skills	Percentages
Develop Recommendations	12.69%
OSHA	7.46%
Professional Work	6.99%
Patients	5.67%
Employee Training	5.03%

Complete relevant center supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New center supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a center supervisor based on U.S. Bureau of Labor Statistics data and data from real center supervisor resumes.

Research center supervisor duties and responsibilities

Create reports to manage quality, production, error tracking, attendance & other KPIs.
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Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.

Prepare your center supervisor resume

When your background is strong enough, you can start writing your center supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a center supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable center supervisor resume templates

Build a professional center supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your center supervisor resume.