Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.
Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.
You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.
There is more than meets the eye when it comes to being a center supervisor. For example, did you know that they make an average of $18.55 an hour? That's $38,583 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many center supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
When it comes to the most important skills required to be a center supervisor, we found that a lot of resumes listed 9.5% of center supervisors included company policies, while 8.9% of resumes included daily activities, and 6.9% of resumes included osha. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the center supervisor job title. But what industry to start with? Most center supervisors actually find jobs in the education and non profits industries.
If you're interested in becoming a center supervisor, one of the first things to consider is how much education you need. We've determined that 48.3% of center supervisors have a bachelor's degree. In terms of higher education levels, we found that 12.8% of center supervisors have master's degrees. Even though most center supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a center supervisor. When we researched the most common majors for a center supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on center supervisor resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a center supervisor. In fact, many center supervisor jobs require experience in a role such as customer service representative. Meanwhile, many center supervisors also have previous career experience in roles such as internship or supervisor.