1. California State University - Bakersfield
Bakersfield, CA • Private
In-State Tuition
$7,309
Enrollment
9,142
Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.
Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.
You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.
There are certain skills that many center supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
If you're interested in becoming a center supervisor, one of the first things to consider is how much education you need. We've determined that 57.9% of center supervisors have a bachelor's degree. In terms of higher education levels, we found that 8.2% of center supervisors have master's degrees. Even though most center supervisors have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a center supervisor can determine their career goals through the career progression. For example, they could start out with a role such as supervisor, progress to a title such as manager and then eventually end up with the title senior operations manager.
What Am I Worth?
The role of a center supervisor includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general center supervisor responsibilities:
There are several types of center supervisor, including:
Supervisors have a super-important job (didn't see that one coming, did you?). From setting goals for employees to organizing the workflow in the office, supervisors oversee all operations.
In the same breath, supervisors are a great resource for employees to look to. Supervisors are always trying to figure out how to do things more efficiently while making sure everyone is staying on top of their goals.
Unless you're needed to stay later, typically you'll only work a 40-hour week as a supervisor. The majority of employers will only hire supervisors who have a bachelor's degree. Sometimes there are options for those with only a high school diploma, you just have to find the right employer.
A customer service supervisor's job is to guarantee that customer experience at the organization they work for is like a day at the zoo, each and every time. And given the fact that people tend to be highly critical about customer care services, this is definitely easier said than done.
Typically, they rise to the position from a front-line representative position. Customer service supervisors oversee the work of customer care agent teams, coach the service staff, and make sure customer service teams are tightly bound and highly functional.
This is a managerial position, so you will need leadership skills. You need to be able to make people trust you and follow your vision, tactfully negotiate and resolve problems, and never let your frustration get the best of you. Leave that to the customers.
A service supervisor is one of the most in-demand jobs, as it is required in almost all industries. If you have ever been interested in any product or service and gave the company a call to enquire about its offerings, then you have certainly spoken to their customer service personnel. These individuals are monitored and trained by a service supervisor.
The primary role of a service supervisor is to oversee the operations of customer service personnel. This includes tasks such as facilitating customer call assistance, developing quality assurance customer service strategies, preparing team progress reports, and improving customer service workflow. Besides that, they oversee customer escalations and service order logistics, as well as supervising employee skill training.
A service supervisor is required to have a bachelor's degree that is related to business as well as two years worth of relevant work experience. This role offers a career progression toward being a customer service director. A service supervisor earns, on average, $27 per hour.
Mouse over a state to see the number of active center supervisor jobs in each state. The darker areas on the map show where center supervisors earn the highest salaries across all 50 states.
Rank | State | Number of Jobs | Average Salary |
---|---|---|---|
1 | California | 3,580 | $48,952 |
2 | Texas | 3,335 | $39,364 |
3 | Pennsylvania | 2,388 | $43,470 |
4 | Florida | 2,248 | $38,327 |
5 | Ohio | 2,142 | $39,044 |
6 | Illinois | 2,039 | $40,795 |
7 | New York | 1,787 | $53,094 |
8 | Virginia | 1,637 | $39,777 |
9 | Michigan | 1,550 | $40,043 |
10 | Georgia | 1,543 | $37,678 |
11 | North Carolina | 1,537 | $37,489 |
12 | Missouri | 1,253 | $36,078 |
13 | Indiana | 1,241 | $37,982 |
14 | Massachusetts | 1,195 | $45,752 |
15 | Minnesota | 1,187 | $41,068 |
16 | Tennessee | 1,077 | $32,513 |
17 | Arizona | 986 | $40,864 |
18 | Kentucky | 954 | $35,572 |
19 | Maryland | 945 | $36,761 |
20 | New Jersey | 932 | $46,156 |
21 | Kansas | 707 | $37,984 |
22 | Washington | 701 | $50,160 |
23 | Wisconsin | 691 | $40,422 |
24 | South Carolina | 660 | $36,689 |
25 | Alabama | 647 | $35,380 |
26 | Colorado | 638 | $48,850 |
27 | Oklahoma | 622 | $36,762 |
28 | Nebraska | 559 | $41,935 |
29 | Connecticut | 472 | $52,276 |
30 | South Dakota | 442 | $41,086 |
31 | Oregon | 427 | $42,445 |
32 | New Mexico | 403 | $40,756 |
33 | Mississippi | 402 | $29,967 |
34 | Nevada | 398 | $41,907 |
35 | Iowa | 379 | $32,902 |
36 | Utah | 374 | $37,730 |
37 | Louisiana | 362 | $38,051 |
38 | Montana | 353 | $31,211 |
39 | North Dakota | 332 | $33,319 |
40 | Idaho | 303 | $41,070 |
41 | Arkansas | 237 | $35,115 |
42 | New Hampshire | 224 | $48,092 |
43 | Rhode Island | 169 | $50,221 |
44 | Wyoming | 165 | $32,667 |
45 | Delaware | 152 | $42,479 |
46 | Maine | 147 | $36,278 |
47 | Hawaii | 140 | $41,831 |
48 | West Virginia | 124 | $28,986 |
49 | Alaska | 104 | $39,857 |
50 | Vermont | 82 | $36,550 |
Bakersfield, CA • Private
In-State Tuition
$7,309
Enrollment
9,142
Stanford, CA • Private
In-State Tuition
$51,354
Enrollment
7,083
Philadelphia, PA • Private
In-State Tuition
$55,584
Enrollment
10,764
Minneapolis, MN • Private
In-State Tuition
$14,760
Enrollment
31,451
Ithaca, NY • Private
In-State Tuition
$55,188
Enrollment
15,105
Berkeley, CA • Private
In-State Tuition
$14,184
Enrollment
30,845
Evanston, IL • Private
In-State Tuition
$54,568
Enrollment
8,451
Cullowhee, NC • Private
In-State Tuition
$3,926
Enrollment
9,835
Morrisville, NY • Private
In-State Tuition
$8,670
Enrollment
2,758
University Park, PA • Private
In-State Tuition
$18,454
Enrollment
40,108
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.7% of center supervisors listed develop recommendations on their resume, but soft skills such as communication skills and leadership skills are important as well.
Zippia allows you to choose from different easy-to-use Center Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Center Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
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Some places are better than others when it comes to starting a career as a center supervisor. The best states for people in this position are New York, Connecticut, Rhode Island, and Washington. Center supervisors make the most in New York with an average salary of $53,094. Whereas in Connecticut and Rhode Island, they would average $52,276 and $50,221, respectively. While center supervisors would only make an average of $50,160 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Connecticut
$52,276
Avg. Salary
2. New York
$53,094
Avg. Salary
3. Rhode Island
$50,221
Avg. Salary
Rank | Company | Average Salary | Hourly Rate | Job Openings |
---|---|---|---|---|
1 | UPS | $41,936 | $20.16 | 287 |
2 | USAF Police Alumni Association | $41,669 | $20.03 | 57 |
3 | United States Marine Corps | $41,267 | $19.84 | 25 |
4 | Biolife Plasma Services | $41,217 | $19.82 | 95 |
5 | CSL Plasma | $41,201 | $19.81 | 50 |
6 | US Air Conditioning Distributors | $41,176 | $19.80 | 90 |
7 | PetIQ | $40,693 | $19.56 | 101 |
8 | Community Action Partnership of San Luis Obispo County | $40,112 | $19.28 | 14 |
9 | Iron Mountain | $39,789 | $19.13 | 18 |
10 | G4S | $39,699 | $19.09 | 14 |