What is a Center Supervisor?

Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.

Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.

You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.

What Does a Center Supervisor Do

There are certain skills that many center supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

Learn more about what a Center Supervisor does

How To Become a Center Supervisor

If you're interested in becoming a center supervisor, one of the first things to consider is how much education you need. We've determined that 57.9% of center supervisors have a bachelor's degree. In terms of higher education levels, we found that 8.2% of center supervisors have master's degrees. Even though most center supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Center Supervisor
Top Center Supervisor Jobs Near You

Center Supervisor Career Paths

As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a center supervisor can determine their career goals through the career progression. For example, they could start out with a role such as supervisor, progress to a title such as manager and then eventually end up with the title senior operations manager.

Center Supervisor

Average Salary for a Center Supervisor

Center Supervisors in America make an average salary of $39,359 per year or $19 per hour. The top 10 percent makes over $56,000 per year, while the bottom 10 percent under $27,000 per year.
Average Center Supervisor Salary
$39,359 Yearly
$18.92 hourly
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What Am I Worth?

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Roles and Types of Center Supervisor

The role of a center supervisor includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general center supervisor responsibilities:

  • Serves as a leader within the retail organization with direct accountability to the copy & print center. Runs a profitable, efficient
  • Managing the technicians’ schedules to include training, work requests, vehicle inventories, vacation, on call time
  • Maintains oversight of all areas of the child development center in accordance with the philosophy, principles, methods,

There are several types of center supervisor, including:

Supervisor

Role:

Supervisors have a super-important job (didn't see that one coming, did you?). From setting goals for employees to organizing the workflow in the office, supervisors oversee all operations.

In the same breath, supervisors are a great resource for employees to look to. Supervisors are always trying to figure out how to do things more efficiently while making sure everyone is staying on top of their goals.

Unless you're needed to stay later, typically you'll only work a 40-hour week as a supervisor. The majority of employers will only hire supervisors who have a bachelor's degree. Sometimes there are options for those with only a high school diploma, you just have to find the right employer.

  • Average Salary: $53,902
  • Degree: Bachelor's Degree

Customer Service Supervisor

Role:

A customer service supervisor's job is to guarantee that customer experience at the organization they work for is like a day at the zoo, each and every time. And given the fact that people tend to be highly critical about customer care services, this is definitely easier said than done.

Typically, they rise to the position from a front-line representative position. Customer service supervisors oversee the work of customer care agent teams, coach the service staff, and make sure customer service teams are tightly bound and highly functional.

This is a managerial position, so you will need leadership skills. You need to be able to make people trust you and follow your vision, tactfully negotiate and resolve problems, and never let your frustration get the best of you. Leave that to the customers.

  • Average Salary: $38,792
  • Degree: Bachelor's Degree

Service Supervisor

Role:

A service supervisor is one of the most in-demand jobs, as it is required in almost all industries. If you have ever been interested in any product or service and gave the company a call to enquire about its offerings, then you have certainly spoken to their customer service personnel. These individuals are monitored and trained by a service supervisor.

The primary role of a service supervisor is to oversee the operations of customer service personnel. This includes tasks such as facilitating customer call assistance, developing quality assurance customer service strategies, preparing team progress reports, and improving customer service workflow. Besides that, they oversee customer escalations and service order logistics, as well as supervising employee skill training.

A service supervisor is required to have a bachelor's degree that is related to business as well as two years worth of relevant work experience. This role offers a career progression toward being a customer service director. A service supervisor earns, on average, $27 per hour.

  • Average Salary: $52,539
  • Degree: Bachelor's Degree
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States With The Most Center Supervisor Jobs

Mouse over a state to see the number of active center supervisor jobs in each state. The darker areas on the map show where center supervisors earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Center Supervisor Jobs By State

RankStateNumber of JobsAverage Salary
1California3,580$48,952
2Texas3,335$39,364
3Pennsylvania2,388$43,470
4Florida2,248$38,327
5Ohio2,142$39,044
6Illinois2,039$40,795
7New York1,787$53,094
8Virginia1,637$39,777
9Michigan1,550$40,043
10Georgia1,543$37,678
11North Carolina1,537$37,489
12Missouri1,253$36,078
13Indiana1,241$37,982
14Massachusetts1,195$45,752
15Minnesota1,187$41,068
16Tennessee1,077$32,513
17Arizona986$40,864
18Kentucky954$35,572
19Maryland945$36,761
20New Jersey932$46,156
21Kansas707$37,984
22Washington701$50,160
23Wisconsin691$40,422
24South Carolina660$36,689
25Alabama647$35,380
26Colorado638$48,850
27Oklahoma622$36,762
28Nebraska559$41,935
29Connecticut472$52,276
30South Dakota442$41,086
31Oregon427$42,445
32New Mexico403$40,756
33Mississippi402$29,967
34Nevada398$41,907
35Iowa379$32,902
36Utah374$37,730
37Louisiana362$38,051
38Montana353$31,211
39North Dakota332$33,319
40Idaho303$41,070
41Arkansas237$35,115
42New Hampshire224$48,092
43Rhode Island169$50,221
44Wyoming165$32,667
45Delaware152$42,479
46Maine147$36,278
47Hawaii140$41,831
48West Virginia124$28,986
49Alaska104$39,857
50Vermont82$36,550

Center Supervisor Education

Center Supervisor Majors

Business
28.0 %
Psychology
7.6 %
Kinesiology
6.4 %

Center Supervisor Degrees

Bachelors

57.9 %

Associate

20.2 %

High School Diploma

9.1 %

Top Colleges for Center Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

$7,309

Enrollment

9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

$14,760

Enrollment

31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition

$55,188

Enrollment

15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition

$14,184

Enrollment

30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition

$3,926

Enrollment

9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition

$8,670

Enrollment

2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition

$18,454

Enrollment

40,108

Top Skills For a Center Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.7% of center supervisors listed develop recommendations on their resume, but soft skills such as communication skills and leadership skills are important as well.

Choose From 10+ Customizable Center Supervisor Resume templates

Zippia allows you to choose from different easy-to-use Center Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Center Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Center Supervisor Resume
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Center Supervisor diversity

Center Supervisor Gender Distribution

Male
Male
54%
Female
Female
46%

After extensive research and analysis, Zippia's data science team found that:

  • Among center supervisors, 45.9% of them are women, while 54.1% are men.

  • The most common race/ethnicity among center supervisors is White, which makes up 60.5% of all center supervisors.

  • The most common foreign language among center supervisors is Spanish at 67.6%.

Online Courses For Center Supervisor That You May Like

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Best States For a Center Supervisor

Some places are better than others when it comes to starting a career as a center supervisor. The best states for people in this position are New York, Connecticut, Rhode Island, and Washington. Center supervisors make the most in New York with an average salary of $53,094. Whereas in Connecticut and Rhode Island, they would average $52,276 and $50,221, respectively. While center supervisors would only make an average of $50,160 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Center Supervisor Jobs: 472
Highest 10% Earn:
$79,000
Location Quotient:
0.9

$52,276

Avg. Salary

View 472 Center Supervisor Jobs In CT

2. New York

Total Center Supervisor Jobs: 1,787
Highest 10% Earn:
$81,000
Location Quotient:
0.88

$53,094

Avg. Salary

View 1,787 Center Supervisor Jobs In NY

3. Rhode Island

Total Center Supervisor Jobs: 169
Highest 10% Earn:
$76,000
Location Quotient:
0.88

$50,221

Avg. Salary

View 169 Center Supervisor Jobs In RI
Full List Of Best States For Center Supervisors

How Do Center Supervisors Rate Their Jobs?

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Top Center Supervisor Employers

Most Common Employers For Center Supervisor

RankCompanyAverage SalaryHourly RateJob Openings
1UPS$41,936$20.16287
2USAF Police Alumni Association$41,669$20.0357
3United States Marine Corps$41,267$19.8425
4Biolife Plasma Services$41,217$19.8295
5CSL Plasma$41,201$19.8150
6US Air Conditioning Distributors$41,176$19.8090
7PetIQ$40,693$19.56101
8Community Action Partnership of San Luis Obispo County$40,112$19.2814
9Iron Mountain$39,789$19.1318
10G4S$39,699$19.0914
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Center Supervisor Videos

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Updated April 6, 2023