Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.
Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.
You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.
Center Supervisor Overview
Center Supervisor Careers
There is more than meets the eye when it comes to being a center supervisor. For example, did you know that they make an average of $18.55 an hour? That's $38,583 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
What Does a Center Supervisor Do
There are certain skills that many center supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
When it comes to the most important skills required to be a center supervisor, we found that a lot of resumes listed 9.5% of center supervisors included company policies, while 8.9% of resumes included daily activities, and 6.9% of resumes included osha. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the center supervisor job title. But what industry to start with? Most center supervisors actually find jobs in the education and non profits industries.
How To Become a Center Supervisor
If you're interested in becoming a center supervisor, one of the first things to consider is how much education you need. We've determined that 48.3% of center supervisors have a bachelor's degree. In terms of higher education levels, we found that 12.8% of center supervisors have master's degrees. Even though most center supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a center supervisor. When we researched the most common majors for a center supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on center supervisor resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a center supervisor. In fact, many center supervisor jobs require experience in a role such as customer service representative. Meanwhile, many center supervisors also have previous career experience in roles such as internship or supervisor.
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Center Supervisor Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a center supervisor can determine their career goals through the career progression. For example, they could start out with a role such as supervisor, progress to a title such as manager and then eventually end up with the title senior operations manager.
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Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Center Supervisor
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
VIP Petcare Wellness Center Supervisor Wellness Center Supervisor | VIP Petcare VIP Petcare | 01/27/2021 01/27/2021 | $35,47901/27/2021 $35,479 |
TCF Financial Corporation Banking Center Supervisor) Banking Center Supervisor) | TCF Financial Corporation TCF Financial Corporation | 01/26/2021 01/26/2021 | $34,20601/26/2021 $34,206 |
TCF Financial Corporation Banking Center Supervisor) Banking Center Supervisor) | TCF Financial Corporation TCF Financial Corporation | 01/26/2021 01/26/2021 | $34,20601/26/2021 $34,206 |
TCF Financial Corporation Banking Center Supervisor) Banking Center Supervisor) | TCF Financial Corporation TCF Financial Corporation | 01/26/2021 01/26/2021 | $34,20601/26/2021 $34,206 |
VIP Petcare Wellness Center Supervisor-Veterinary Wellness Center Wellness Center Supervisor-Veterinary Wellness Center | VIP Petcare VIP Petcare | 01/23/2021 01/23/2021 | $35,47901/23/2021 $35,479 |
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Center Supervisor Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Center Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Center Supervisor Resume
At Zippia, we went through countless Center Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Center Supervisors
1. California State University - Bakersfield
Bakersfield, CA • Public
2. Stanford University
Stanford, CA • Private
3. University of Pennsylvania
Philadelphia, PA • Private
4. University of Minnesota - Twin Cities
Minneapolis, MN • Public
5. Cornell University
Ithaca, NY • Private
6. University of California, Berkeley
Berkeley, CA • Public
7. Northwestern University
Evanston, IL • Private
8. Western Carolina University
Cullowhee, NC • Public
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Public
10. Pennsylvania State University
University Park, PA • Public
Top Skills For a Center Supervisor
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of center supervisors listed company policies on their resume, but soft skills such as communication skills and leadership skills are important as well.
- Company Policies, 9.5%
- Daily Activities, 8.9%
- Osha, 6.9%
- Customer Service, 6.5%
- Communication, 5.5%
- Other Skills, 62.7% See All Center Supervisor Skills
Best States For a Center Supervisor
Some places are better than others when it comes to starting a career as a center supervisor. The best states for people in this position are Oregon, New York, Colorado, and California. Center supervisors make the most in Oregon with an average salary of $57,241. Whereas in New York and Colorado, they would average $52,338 and $49,805, respectively. While center supervisors would only make an average of $48,889 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Pennsylvania
$43,265
Avg. Salary
2. Georgia
$46,687
Avg. Salary
3. New York
$52,338
Avg. Salary
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