What is a Center Supervisor

Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.

Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.

You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.

There is more than meets the eye when it comes to being a Center Supervisor. For example, did you know that they make an average of $19.52 an hour? That's $40,602 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Center Supervisor Do

There are certain skills that many Center Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.

Learn more about what a Center Supervisor does

How To Become a Center Supervisor

If you're interested in becoming a Center Supervisor, one of the first things to consider is how much education you need. We've determined that 57.9% of Center Supervisors have a bachelor's degree. In terms of higher education levels, we found that 8.2% of Center Supervisors have master's degrees. Even though most Center Supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Center Supervisor. When we researched the most common majors for a Center Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Center Supervisor resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Center Supervisor. In fact, many Center Supervisor jobs require experience in a role such as Customer Service Representative. Meanwhile, many Center Supervisors also have previous career experience in roles such as Internship or Supervisor.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Allied Universal Jobs (12)
  2. Wells Fargo Jobs (12)
  3. Staples Jobs (252)
  4. UPS Jobs (295)
  5. Apria Healthcare Group Jobs (30)
Average Salary
$40,602
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
90,361
Job Openings
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Center Supervisor Career Paths

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Average Salary for a Center Supervisor

Center Supervisors in America make an average salary of $40,602 per year or $20 per hour. The top 10 percent makes over $55,000 per year, while the bottom 10 percent under $29,000 per year.
Average Salary
$40,602
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How much should you be earning as an Center Supervisor? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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12 Center Supervisor Resume Examples

Learn How To Write a Center Supervisor Resume

At Zippia, we went through countless Center Supervisor resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Center Supervisor Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Allied Universal Jobs (12)
  2. Wells Fargo Jobs (12)
  3. Staples Jobs (252)
  4. UPS Jobs (295)
  5. Apria Healthcare Group Jobs (30)

Choose From 10+ Customizable Center Supervisor Resume templates

Zippia allows you to choose from different easy-to-use Center Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Center Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Center Supervisor Resume
Center Supervisor Resume
Center Supervisor Resume
Center Supervisor Resume
Center Supervisor Resume
Center Supervisor Resume
Center Supervisor Resume
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Center Supervisor Demographics

Center Supervisor Gender Distribution

Male
Male
54%
Female
Female
46%

After extensive research and analysis, Zippia's data science team found that:

  • Among Center Supervisors, 45.9% of them are women, while 54.1% are men.

  • The most common race/ethnicity among Center Supervisors is White, which makes up 64.7% of all Center Supervisors.

  • The most common foreign language among Center Supervisors is Spanish at 67.6%.

Job Openings

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Center Supervisor Education

Center Supervisor Majors

28.0 %

Center Supervisor Degrees

Bachelors

57.9 %

Associate

20.2 %

High School Diploma

9.1 %

Top Colleges for Center Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
Job Openings

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Top Skills For a Center Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of Center Supervisors listed Company Policies on their resume, but soft skills such as Communication skills and Leadership skills are important as well.

Best States For a Center Supervisor

Some places are better than others when it comes to starting a career as a Center Supervisor. The best states for people in this position are Washington, New York, Oregon, and Connecticut. Center Supervisors make the most in Washington with an average salary of $60,480. Whereas in New York and Oregon, they would average $54,732 and $53,726, respectively. While Center Supervisors would only make an average of $50,997 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nebraska

Total Center Supervisor Jobs:
559
Highest 10% Earn:
$63,000
Location Quotient:
1.59
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Center Supervisor Jobs:
1,187
Highest 10% Earn:
$63,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Center Supervisor Jobs:
1,787
Highest 10% Earn:
$77,000
Location Quotient:
0.88
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Center Supervisors

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Top Center Supervisor Employers

Most Common Employers For Center Supervisor

RankCompanyZippia ScoreAverage Center Supervisor SalaryAverage Salary
1
1.City of Newport Beach
$54,603
2$51,633
3
3.Albertsons
$50,884
4$50,577
5$47,144
6$45,797

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