Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.
Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.
You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.
How to Become a Center Supervisor
What is a Center Supervisor
There is more than meets the eye when it comes to being a Center Supervisor. For example, did you know that they make an average of $19.52 an hour? That's $40,602 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
What Does a Center Supervisor Do
There are certain skills that many Center Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.
How To Become a Center Supervisor
If you're interested in becoming a Center Supervisor, one of the first things to consider is how much education you need. We've determined that 57.9% of Center Supervisors have a bachelor's degree. In terms of higher education levels, we found that 8.2% of Center Supervisors have master's degrees. Even though most Center Supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Center Supervisor. When we researched the most common majors for a Center Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Center Supervisor resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Center Supervisor. In fact, many Center Supervisor jobs require experience in a role such as Customer Service Representative. Meanwhile, many Center Supervisors also have previous career experience in roles such as Internship or Supervisor.
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And if you’re looking for a job, here are the five top employers hiring now:
Center Supervisor Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Center Supervisor can determine their career goals through the career progression. For example, they could start out with a role such as Supervisor, progress to a title such as Manager and then eventually end up with the title Senior Operations Manager.
Center Supervisor Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Center Supervisor
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12 Center Supervisor Resume Examples
Build a professional center supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your center supervisor resume.
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Michael Johnson Center Supervisor |
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Jeffrey Roberts Center Supervisor Experience Center Supervisor2017 - Present Walmart•Charlotte, NC
Customer Service Supervisor2007 - 2017 Walmart•Charlotte, NC
Home Health Aid2000 - 2007 TREASURE HOME REALTY•Columbia, SC
Medical Office Assistant1998 - 2000 Primecare Medical•Orlando, FL
Skills Patient CareHealth CarePatient DataUS HoursMedical RecordsCompany StandardsCommunicationPersonal CareExam RoomsNew Policies Education Certificate Medical Assisting Services1997 - 1998 Everest University - South Orlando•Orlando, FL |
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Learn How To Write a Center Supervisor Resume
At Zippia, we went through countless Center Supervisor resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Center Supervisor Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Center Supervisor Resume templates
Zippia allows you to choose from different easy-to-use Center Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Center Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Center Supervisor Demographics
Center Supervisor Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among Center Supervisors, 45.9% of them are women, while 54.1% are men.
- The most common race/ethnicity among Center Supervisors is White, which makes up 64.7% of all Center Supervisors.
- The most common foreign language among Center Supervisors is Spanish at 67.6%.
Find the best Center Supervisor job for you
Center Supervisor Jobs You Might Like
- High Paying Center Supervisor Jobs - $55K and Up
- Work From Home Center Supervisor Jobs
- Entry Level Center Supervisor Jobs
- Part Time Center Supervisor Jobs
- Actively Hiring
- No Degree Center Supervisor Jobs
Top Colleges for Center Supervisors
1. California State University - Bakersfield
Bakersfield, CA • Private
2. Stanford University
Stanford, CA • Private
3. University of Pennsylvania
Philadelphia, PA • Private
4. University of Minnesota - Twin Cities
Minneapolis, MN • Private
5. Cornell University
Ithaca, NY • Private
6. University of California, Berkeley
Berkeley, CA • Private
7. Northwestern University
Evanston, IL • Private
8. Western Carolina University
Cullowhee, NC • Private
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Private
10. Pennsylvania State University
University Park, PA • Private
Find the best Center Supervisor job for you
Center Supervisor Jobs You Might Like
- High Paying Center Supervisor Jobs - $55K and Up
- Work From Home Center Supervisor Jobs
- Entry Level Center Supervisor Jobs
- Part Time Center Supervisor Jobs
- Actively Hiring
- No Degree Center Supervisor Jobs
Online Courses For Center Supervisor That You May Like
Learn safety communication skills to foster safety accountability, responsibility and correct safety behaviours...
The power & electrical systems that support data centers and the internet...
A quick yet detailed certification in OSHA safety with a focus on Trenching, Excavation, & Soil Mechanics...
Top Skills For a Center Supervisor
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of Center Supervisors listed Company Policies on their resume, but soft skills such as Communication skills and Leadership skills are important as well.
Best States For a Center Supervisor
Some places are better than others when it comes to starting a career as a Center Supervisor. The best states for people in this position are Washington, New York, Oregon, and Connecticut. Center Supervisors make the most in Washington with an average salary of $60,480. Whereas in New York and Oregon, they would average $54,732 and $53,726, respectively. While Center Supervisors would only make an average of $50,997 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Nebraska
$47,642
Avg. Salary
2. Minnesota
$47,702
Avg. Salary
3. New York
$54,732
Avg. Salary
How Do Center Supervisor Rate Their Jobs?
Center Supervisor Videos
