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Center Supervisor Careers

Center supervisors oversee the work of employees in contact centers. They hire and train staff, motivate people to reach their top performance, monitor metrics, and provide continuous guidance and coaching for their people.

Working in this position, you will prepare new call agents for their tasks and help your workers resolve unexpected problems. It will be your duty to make sure everybody knows what they need to do, what the goals of the organization are, and what policies they have to comply with. You will be there to monitor the workflow and suggest improvements where you see results could be increased.

You can get started with a GED here, but a degree and experience in a managerial position will be appreciated and preferred by your employer. You will have to be tech-savvy and a great communicator. Leadership and customer service skills will be your bread and butter, and a knack for multitasking and handling high-pressure situations will allow you to really nail this position.

There is more than meets the eye when it comes to being a center supervisor. For example, did you know that they make an average of $18.55 an hour? That's $38,583 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Center Supervisor Do

There are certain skills that many center supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

When it comes to the most important skills required to be a center supervisor, we found that a lot of resumes listed 9.5% of center supervisors included company policies, while 8.9% of resumes included daily activities, and 6.9% of resumes included osha. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the center supervisor job title. But what industry to start with? Most center supervisors actually find jobs in the education and non profits industries.

How To Become a Center Supervisor

If you're interested in becoming a center supervisor, one of the first things to consider is how much education you need. We've determined that 48.3% of center supervisors have a bachelor's degree. In terms of higher education levels, we found that 12.8% of center supervisors have master's degrees. Even though most center supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a center supervisor. When we researched the most common majors for a center supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on center supervisor resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a center supervisor. In fact, many center supervisor jobs require experience in a role such as customer service representative. Meanwhile, many center supervisors also have previous career experience in roles such as internship or supervisor.

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Average Salary
$38,583
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
49,267
Job Openings

Center Supervisor Career Paths

Top Careers Before Center Supervisor

Top Careers After Center Supervisor

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Center Supervisor

Center Supervisors in America make an average salary of $38,583 per year or $19 per hour. The top 10 percent makes over $52,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$38,583

Best Paying Cities

City
ascdesc
Average Salarydesc
Novato, CA
Salary Range41k - 69k$54k$53,645
New York, NY
Salary Range42k - 65k$53k$52,555
Centennial, CO
Salary Range40k - 61k$50k$49,855
Seattle, WA
Salary Range40k - 60k$49k$49,326
Savannah, GA
Salary Range37k - 60k$48k$47,660
Riverton, UT
Salary Range35k - 55k$44k$44,233
$28k
$69k

Recently Added Salaries

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$35,47901/27/2021
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TCF Financial Corporation
TCF Financial Corporation
01/26/2021
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$34,20601/26/2021
$34,206
Banking Center Supervisor)
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TCF Financial Corporation
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Banking Center Supervisor)
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Wellness Center Supervisor-Veterinary Wellness Center
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01/23/2021
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Center Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Center Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Center Supervisor Resume

At Zippia, we went through countless Center Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Center Supervisor Demographics

Gender

male

50.7 %

female

44.5 %

unknown

4.8 %

Ethnicity

White

64.3 %

Hispanic or Latino

17.2 %

Black or African American

10.3 %

Foreign Languages Spoken

Spanish

67.6 %

French

5.9 %

Italian

4.8 %
See More Demographics

Center Supervisor Education

Majors

Business
29.9 %

Degrees

Bachelors

48.3 %

Associate

16.8 %

Masters

12.8 %

Top Colleges for Center Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Center Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of center supervisors listed company policies on their resume, but soft skills such as communication skills and leadership skills are important as well.

Best States For a Center Supervisor

Some places are better than others when it comes to starting a career as a center supervisor. The best states for people in this position are Oregon, New York, Colorado, and California. Center supervisors make the most in Oregon with an average salary of $57,241. Whereas in New York and Colorado, they would average $52,338 and $49,805, respectively. While center supervisors would only make an average of $48,889 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Pennsylvania

Total Center Supervisor Jobs:
2,388
Highest 10% Earn:
$64,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Georgia

Total Center Supervisor Jobs:
1,543
Highest 10% Earn:
$72,000
Location Quotient:
0.94
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Center Supervisor Jobs:
1,787
Highest 10% Earn:
$77,000
Location Quotient:
0.88
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Center Supervisor Employers

1. UPS
4.5
Avg. Salary: 
$39,999
Center Supervisors Hired: 
297+
2. Staples
4.6
Avg. Salary: 
$63,502
Center Supervisors Hired: 
246+
3. United States Navy
3.8
Avg. Salary: 
$38,352
Center Supervisors Hired: 
127+
4. United States Army
4.0
Avg. Salary: 
$36,062
Center Supervisors Hired: 
122+
5. Lifetime
4.4
Avg. Salary: 
$38,485
Center Supervisors Hired: 
58+
6. CSL Plasma
4.7
Avg. Salary: 
$35,261
Center Supervisors Hired: 
49+

Center Supervisor Videos

Updated October 2, 2020