Center supervisor job description

Employee Service Support Supervisor manages the leads and employees who assist external consumers and internal clients with complex questions/problems regarding multiple Employee Service products and services. S/he educates consumers about the teams, partners with other departments to ensure escalated issues are addressed and processes are followed and reports on the teams' performances.
What you'll do :
Manages activities of leads and employees to insure the teams are functioning effectively to meet consumer/clients' needs and operational initiative targets. Develop/communicates processes and policies. Creates tactical short and long-term goals that support the team's vision and strategy. Responds promptly to escalations. (Approx. 60%) Contributes to team's process improvement efforts and implements changes in a positive way. Incorporates client feedback into efforts. (Approx. 10%) Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements. (Approx. 10%) Produces and analyzes statistical reports to monitor teams' performance; also monitors service-related trends to share with Business Units, Product Management, Vertical leads. (Approx. 10%) Participates in projects, including budget process, as assigned. Serves as an ambassador for the team in internal/external meetings, site visits, etc. (Approx. 10%)

What experience you need :
High school diploma, or GED.Experience leading a team, preferable in a call center or customer service environment.Experience managing to expected behaviors and outcomes (versus "just the numbers").Working knowledge of MS Office components: Outlook, Word, Excel, and PowerPoint.Ability to learn Siemens OpenScape Contact Center and Equifax applications. Working knowledge of CRM tools.Familiarity with ticketing software.

What could set you apart:
Bachelor's degree Working knowledge of Equifax applications and services.1-3 years of experience.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:
USA-St. Louis-Rider Trail

Function:
Function - Customer Service

Schedule:
Full time

**Job Title:** PT Package Center Supervisor

**Days:** Monday - Friday **Hours:** 11:00am-4:30pm

**Commitment to Position:** 2 years

**Flex Time:** No

**Rotating Shifts:** Yes, some alternate schedules may be required for operational support

**Travel:** No

**Job Freeze:** No

**Work Location:** Louisville Centennial Hub

**Manager:** Jason Pierce

**Work Environment:** The package center supervisor will work in an office environment where business casual attire is required. The environment is a fast-paced operations environment in which the ideal candidate will be able to take and respond to phone calls as well as manage computer programs and systems.

**Job Summary:** Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Supervisors typically work Monday through Friday however, weekend work may be required based upon needs. Hours for the position may also vary as coverage of other areas may be necessary. The supervisor will be responsible for directing the work of others as well as managing and administering timecards.

**Required Skills:** Customer service skills (internal/external); Professional Phone etiquette, Ability to work varying shifts, additional hours and/or overtime depending on service needs; Multi-tasking skills; Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone; Good cognitive reasoning skills; Self-motivation; Ability to create and manipulate Microsoft Office Excel spreadsheets, and use Microsoft Office Word to create and modify documents; Work cooperatively in a diverse work environment; Ability to direct the work of the other employees effectively; Verification and submittal of timecards; Perform other functions that may be assigned.

**Additional Skills:** Previous Package Center or Phone Center experience, a plus. Previous supervisory experience, preferred.

**Interpersonal Skills:** Ability to manage stress and manage multiple tasks at one time; demonstrated ability to build positive work relationships and work well with diverse groups, excellent conflict management skills.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

**Company:** UNITED PARCEL SERVICE

**Category:** Operations


**Location:** Kansas City,Kansas

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Why join the PetIQ Team?
· Great company culture
· Company is in growth mode, come be a part of our exciting growth

Full time employee benefits include:
· Medical, Dental, Vision
· Flex Spending Account
· Company Paid Life Insurance
· 401(k) with Company Match
· Employee Assistance Program (EAP)
· Paid Holidays and PTO
· Short and Long Term Disability Insurance

Want to make a difference in the wellness of our cats and dogs and the life of pet parents?

Starting pay is $17.00-$20.00/hour

VIP Petcare is the premier provider of pet wellness and non-emergency veterinary services. We deliver affordable, and convenient veterinary services in a friendly, positive environment.

Our Wellness Centers provide high quality preventive and wellness pet care services, including diagnostic tests, vaccinations, preventative medications, microchipping, nail trims, and more!

VIP Petcare Center Supervisors are the leaders in their center. With guidance from their District Manager, they use their skills as a coach and manager to perform a wide range of clinical, administrative, and training activities.

Above all, Center Supervisors are responsible for making sure their teams are delivering an exceptional client experience every day!

· Making recommendations for services and products aligned with our Standards of Care
· Leading, coaching, hiring, and developing staff at all levels
· Communicating with and building relationships with the Host Retailer Management Team
· Preparing vaccines
· Restraining pets for wellness procedures and sample collection
· Preparing samples for outside laboratory testing
· Assisting the doctor with the creation and maintenance of comprehensive records
· Leading a culture of safety in your center
· Collecting payment and reviewing discharge paperwork with clients
· Keeping the examination areas clean and ready for patients
· Strategically scheduling team members in the center
· Facilitating the inventory process and leveraging an expense budget
· Managing end of day reconciliation
Being responsible for growing the client base and profitability of the center
PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other applicable characteristics protected by law.

By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.