Top Center Supervisor Skills

Below we've compiled a list of the most important skills for a Center Supervisor. We ranked the top skills based on the percentage of Center Supervisor resumes they appeared on. For example, 14.8% of Center Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Center Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Center Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Center Supervisor jobs:
  • Delivered excellent customer service during advertising/order generation.
  • Work closely with Customer service/Purchasing/Quality Control
  • Provided excellent customer service and communicated effectively with executive staff, department heads, management, team leaders within the department.
  • Provide leadership and direction in assisting department members to minimize errors and ensure overall efficiency and high level of customer service.
  • Assured exceptional customer service, executed quarterly performance reviews, scheduling, coaching, salary administration and hiring/termination proceedings.
  • Coordinate the internal daily operation by monitoring and evaluating the efficiency of distribution, warehouse and customer service personnel.
  • Coordinate or participate in promotional activities to market excellent customer service as well as promotions happening within the facility.
  • Provided employee performance evaluations to enhance the quality of customer service by proactively identifying areas of improvement.
  • Communicated regularly and supported team on service performance that drove employee recognition that improved overall customer service.
  • Directed and coordinated daily operational business aspects focused on logistics, fleet maintenance, and customer service.
  • Provided support to customer service ambassadors in assisting contract and non-contract customers on a daily basis.
  • Provided excellent customer service to all levels of patrons including civilians and high-ranking military personnel.
  • Supervised 11-24 Customer Service Representatives who provide plan interpretation, eligibility verification and claims services.
  • Recognized by management for providing exceptional customer service that led to renewing client contracts.
  • Resolved customer service grievances by directly addressing customer concerns to develop a positive resolution.
  • Managed individual performance for each customer service representative and implemented progressive discipline as appropriate.
  • Supervised 3 customer service representatives and additional maintenance personnel to 22,000 sq foot facility.
  • Lead by example with customer-centered approach enhancing customer service and driving operational excellence.
  • Directed customer service relations and conducted business developments on behalf of our organization.
  • Personalized customer service, receiving, merchandising, maintenance and inventory control.

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2. Safety Procedures

high Demand
Here's how Safety Procedures is used in Center Supervisor jobs:
  • Assigned operating positions, supervised performance, and provided training and guidance concerning operational and safety procedures.
  • Recorded details of participation, and monitored activities to ensure adherence to rules and safety procedures.
  • Implemented and followed all safety procedures.
  • Understand all safety procedures; ensure safe work practices are followed and maintain a safe work environment.
  • Train associates on safety procedures and ensures safe work practices are followed and maintained.
  • Revised and improved safety procedures as well as environment of the center.
  • Overhauled GBSC accounting, emergency and safety procedures.

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3. Direct Supervision

high Demand
Here's how Direct Supervision is used in Center Supervisor jobs:
  • Assisted in coordinating counseling services for consumers with psychological conditions under the direct supervision of a licensed mental health professional.
  • Provided direct supervision to mentally challenged incarcerated youth in their daily activities.
  • Monitored dispatch and call center staff under my direct supervision to ensure the highest quality of service.
  • Provided direct supervision of staff performance in order to meet production deadlines and quality service levels.
  • Provide direct supervision, leadership and guidance to a team of 12 SCC Operators.
  • Direct supervision of 8 concierges and assisted in supervising all 27 concierges.
  • Provide direct supervision, training and technical assistance in the classroom.
  • Direct supervision of 20+ personnel in a technical support environment.
  • Provided direct supervision of 15 customer service representatives by monitoring the calls taken to ensure adherence with department guidelines.
  • Provided direct supervision to include performance evaluations, training, and disciplinary action.
  • Rendered direct supervision in repairing 75 cryotainers valued at $1.3 million in support of Afghanistan and Iraq missions.
  • Provide indirect supervision to Radiologic Technologists working off-site at other Riverview Hospital Radiology locations.

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4. Military Personnel

high Demand
Here's how Military Personnel is used in Center Supervisor jobs:
  • Supervised 5 subordinates in reviewing and correcting over 1,000 Military Personnel records ensuring their success on readiness inspections.
  • Recognized as resident expert on the technical application of military personnel management policy.
  • Maintained critical communications and relayed command center information to high-level military personnel.
  • Communicate with United States Embassies and foreign correspondence, coast guards, maritime vessels and United States military personnel.
  • Provided real world training to 25 Joint Military Personnel on the operation of the Enhanced Conferencing Console.
  • Supervised 20 military personnel, 10 civilians, Message Center Operations, and equipment.
  • Raised money for families of military personnel killed in action.
  • Supervised 2 subordinate Military Personnel Clerks and 1 File Clerk.
  • Supervised 6 civilians and 10 military personnel.

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5. Ensure Safety

high Demand
Here's how Ensure Safety is used in Center Supervisor jobs:
  • Coordinated lock ins with necessary contacts to ensure safety in precaution of emergency.
  • Prioritized duties and delegated responsibilities to ensure safety and clinical coordination.
  • Visited each site daily to ensure safety of the children and staff during operating hours and conducted briefings to all staff.
  • Supervised and performed routine checks on the pool area, lobby, and weight room to ensure safety.
  • Designed safety protocol to ensure safety of all employees resulting in 25% drop in employee injuries.
  • Maintained multiple locations of the Red Cross Headquarters building to ensure safety and awareness at all times.
  • Monitored all activity and events to ensure safety and excellent customer service in the Recreation Center.
  • Managed the fitness center each week to ensure safety and proper use of equipment.
  • Worked with internal staff to ensure safety, security and personal development.
  • Monitor patrons' activities to ensure safety.
  • Monitored all global sites to ensure safety and security of allemployees of Boston Scientific Corporation.

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6. Staff Members

high Demand
Here's how Staff Members is used in Center Supervisor jobs:
  • Maintain open dialogue with service coordinator and fellow staff members to ensure excellence in service delivery to vocational rehabilitation.
  • Provided computer software support for all staff members; Edited facility management procedure manuals and revised financial record-keeping procedures.
  • Supervised 6 hotel fitness center staff members and coordinated staff schedules including accommodation of personal training clients.
  • Exercise dynamic leadership creating a physically, emotionally, and psychologically safe and healthy work environment for all staff members.
  • Staff members are responsible for checking the equipment each day to ensure the safety of the guests and fellow staff.
  • Greet visitors, ascertain the nature of their visit, and refer them to appropriate staff members.
  • Provided ongoing education and planned an annual in service day of education and lectures for staff members.
  • Run the office area while the Center Manager was out and in charge of all staff members.
  • Supervised three soldier staff members in tax preparation and filing of more than 450 tax returns.
  • Prepared and set-up dining room for various events, and assigned duties to staff members.
  • Recruited, hired and trained new staff members, including planning and implementing training sessions.
  • Assisted Account Manager with the management, training and counseling of all 35 staff members.
  • Coordinated and chaired monthly HUGS Committee meetings ensured the safety of patients and staff members.
  • Supervised staff of 13 records clerks and 7 data entry staff members within two locations.
  • Supervised 28 staff members at 8 different sites (hospital outpatient and clinical sites).
  • Trained 100+ staff members on conflict management, facility maintenance, safety emergency protocols.
  • Supervised and coordinated training activities for 14 staff members, managed biweekly tech-based payroll.
  • Run the Technology Support Center on weekends when no full-time staff members are present.
  • Conducted briefings to key staff members on situations and provided real time updates.
  • Hired, trained and managed 12+ staff members of the customer service department.

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7. Daily Operations

high Demand
Here's how Daily Operations is used in Center Supervisor jobs:
  • Managed daily operations of federally-regulated Plasma Collection Facility.
  • Supervised four personnel in daily operations ensuring message processing for all European central sites.
  • Produced well illustrated procedural base SAMS continuity book which ensured proficiency of daily operations.
  • Assist patrons on recreation concerns Maintain daily operations of recreational center Open/close recreation center
  • Orchestrated and implemented revamping of Teen Center design and daily operations.
  • Supervised daily operations and provided leadership to technical support team.
  • Collaborated with the supervisors in overseeing the daily operations.
  • Facilitate and delegate staff responsibilities for daily operations.
  • Trained all incoming snowboard instructors on daily operations.
  • Supported facility in facilitation of daily operations.
  • Supervised daily operations of Call Center.
  • Supervised Drop-In Center daily operations.
  • Direct supervisor of daily operations for over 8 office personnel and 50-75 disabled clientele in the production of consumer goods.
  • Oversee daily operations of the transaction center which processes all background checks for firearms purchases in the commonwealth of Virginia.
  • Managed Welcome Center daily operations: checking in guests, booking reservations, and assisting guests with their reservations.
  • Oversee the daily operations for the largest non-profit tissue bank and organ donor procurement organization in the United States.
  • Plan, direct, coordinate and manage the daily operations of a recreation facility and programs.
  • Execute daily operations of staffing schedule for shift rotation and resolve conflicts in shift schedules.
  • Supervised 16 personnel in the daily operations of the White House Voice Operations Center.
  • Supervised four personnel along with providing training on naval customs, and daily operations.

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8. Emergency Situations

high Demand
Here's how Emergency Situations is used in Center Supervisor jobs:
  • Coordinate response between security patrol officers and emergency services during emergency situations.
  • Implemented contingency plans to ensure call center operations in emergency situations.
  • Created and administered routinely scheduled drills devised for high-pressure emergency situations.
  • Coordinate emergency procedures or provide first aid in emergency situations.
  • Handled multiple crisis and emergency situations while remaining composed.
  • Evaluate and control emergency situations with irate customers.
  • Provided assistance to travelers in emergency situations.
  • Enable and serve as primary contact for employees and Public Safety Dispatches in emergency situations.
  • Managed Support Center during the early morning hours to handle any emergency situations.
  • Responded to on-site emergency situations, render aid as necessary and assist emergency responders.

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9. Performance Reviews

high Demand
Here's how Performance Reviews is used in Center Supervisor jobs:
  • Coached and peer mentored several new supervisors on matters pertaining to disciplinary action, performance reviews, development plans and recognition.
  • Provide continuous feedback and performance reviews that clearly communicate the adequacy of performance and identify and promptly address performance deficiencies.
  • Supervised and directed the record center area, including training, performance reviews/development and consistent policy administration.
  • Provided ongoing training and development as well as conducted formal periodic performance reviews for junior department members.
  • Supervised staff scheduling, administered annual performance reviews and maintained effective employee relations among personnel.
  • Performed regularly prescribed performance reviews and evaluations of Service Center personnel activities.
  • Performed employee interviews, hiring evaluations, performance reviews and disciplinary discussions.
  • Supervised and trained control center staff and conducted personnel performance reviews.
  • Conducted performance reviews and recommends hiring and termination action.
  • Conducted job performance reviews for assigned personnel.
  • Initiate performance reviews as established by Human Resources
  • Performed performance reviews and evaluations.
  • Managed the company medical plan, oversaw the work of six other employees; including training, performance reviews and auditing.
  • Conducted individual performance reviews focusing on quality, attendance, recognition, and key sales targets and metrics.
  • Supervised team of 8-10 Operations Specialists, including scheduling, administration of performance reviews, coaching and counseling.
  • Prepared and conducted performance reviews to enhance personal performance while also meeting the varied needs of the business
  • Complete the time cards for both the permanent and temporary employees and write all the performance reviews.
  • Managed forty-eight (48) technicians with duties that include employee performance reviews and feed back.
  • Manage recruiting, hiring, and annual performance reviews for McNary WellnessCenter staff.
  • Maintained files on each CES as they relate to attendance and performance reviews.

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10. Daily Activities

high Demand
Here's how Daily Activities is used in Center Supervisor jobs:
  • Organized and planned daily activities for members incorporating a positive, guided environment for members.
  • Supervised driver's daily activities ensuring delivery of packages safely and on-time.
  • Planned and facilitated daily activities with elementary-aged children experiencing homelessness.
  • Coordinated and managed daily activities of call coordination group.
  • Developed and monitored daily activities according to curriculum.
  • Supervised daily activities of eight communications technicians.
  • Supervised daily activities in warehouse.
  • Served as a backup to the Operations Office and worked closely with leadership on the critical processing of daily activities.
  • Supervised daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely.
  • Direct the hiring, training, and performance evaluations of marketing and retail staff and oversee their daily activities.
  • Supervised daily activities including physical education, sporting events, concessions, weekly chapel sessions, etc.
  • Managed the daily activities of Customer Relations group, ensuring turn-around intervals were met on all activities.
  • Oversee and Participate in all aspects and daily activities of the Facilities Service Center.
  • Supervised the daily activities of the 24/7 operations center and oversaw staff of 10.
  • Coordinated daily activities for over 125 children daily ranging from ages 8-16.
  • Direct the daily activities of the center including direction of 34 staff.
  • Monitored the daily activities of 18 plus customer support team members.
  • Supervised 13-15 employees and coordinated daily activities of employees and volunteers.
  • Assist Department Manager with daily activities in kids' center.
  • Major Contributions Oversaw the daily activities of 20 employees.

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11. Phone Calls

high Demand
Here's how Phone Calls is used in Center Supervisor jobs:
  • Take over escalated phone calls when a supervisor/manager is requested.
  • Screened and distributed mail, prepared and maintained files, obtain information from telephone calls and forward to appropriate specialist.
  • Returned all suppliers to automated Common Materials Management System (CMMS) daily releasing rather than weekly telephone calls.
  • Provided technical support and account provisioning for Internet service products to customers through telephone calls and online systems.
  • Answer phone calls-Train new employees-Make work schedule-Ensure each center is running properly-Solve issues that come up with residents/co workers
  • Answer emergency phone calls from within Intel, handle distraught callers, and assess the severity of emergency.
  • Sign for parcel deliveries; receive telephone calls; determine appropriate service provider, answers routine questions.
  • Take and respond to phone calls as well as manage computer programs and systems.
  • Greet fitness center guests, clean the fitness center, and manage telephone calls.
  • Evaluated inbound phone calls and emails based upon RH Care Center Quality Assurance Guidelines.
  • Monitored employees' phone calls with field staff to ensure accuracy and professionalism.
  • Make and receive inbound/outbound phone calls, emails and other channels of communication.
  • Started as a Communications Specialist taking emergent & non-emergent phone calls.
  • Assist with incoming phone calls to service prospective and existing donors.
  • Answered phone calls and assisted with questions regarding print services.
  • Answered phone calls and sent emails on a regular basis.
  • Answer and transfer phone calls to the correct party.
  • Answered telephone calls in a timely and fashionable manor.
  • Maintain facility files and handle incoming telephone calls.
  • Answered phone calls and managed guest reservations.

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12. Technical Support

high Demand
Here's how Technical Support is used in Center Supervisor jobs:
  • Identified customer needs to understand expectations, translated into business requirements, and provided technical support during beta releases.
  • Provided supervision and technical support to users on data processing and image editing software on various operating systems
  • Managed security control center responsible for emergency response, technical support, and customer multiple facilities nationwide.
  • Provided direct technical and administrative supervision and management over rotating teams of remote technical support engineers.
  • Developed technical support documents and developed departmental policies for support and delivery of company supported equipment.
  • Provided interactive technical support and trouble-shooting to membership having difficulty accessing online applications.
  • Monitor internal Alarm-system-problems and called for technical support for assistance when needed.
  • Provided technical support and account provisioning for Internet Service products.
  • Provided online technical support for web-based client applications.
  • Started in the Advanced Support area, providing front line technical support for cable internet, TV, and phone subscribers.
  • Compiled documented process list for all department processes and policies regarding technical support procedures, escalations, and record of resolution.
  • Support multiple key office functions such as shipping, billing, and technical support on a day-to-day and as-needed basis.
  • Participated in technical support group quality assurance (QA) team which managed all support training documentation and videos.
  • Supervised student and faculty computer lab, providing procedural guidelines and policies as well as technical support for patrons.
  • Assist with Technical Support issues, problem solving and the identification of problems and complex product bugs.
  • Install, configure and provide technical support for Mac OS and audio video and press software.
  • Provided technical support and served as the escalation point to Tier 1 Support Center Technicians.
  • Managed a PC technical support section of the Information Management Department of a 256-bed hospital.
  • Provide technical support to the (CATI) Computer Assisted Telephone Interviewing program delivery team.
  • Provided initial technical support for all computer, network, telephone and software issues.

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13. Data Entry

high Demand
Here's how Data Entry is used in Center Supervisor jobs:
  • Job functions involved administrative and supervision responsibilities including yearly budget preparation, processing data entry documents and enforcing hospital policies.
  • Assisted unit clerks in maintaining accurate personnel information via accurate and timely transaction data entry.
  • Streamlined reporting functions by eliminating additional data entry by linking reports together in Excel.
  • Maintain data entry requirements by following data standard and procedures.
  • Process computerized and manual billing of postage claims, extensive data entry & telephone contact with in-house employees and outside clients.
  • Complete and review all data entry for the shift and give Shift Supervisor prior to the end of the shift.
  • Perform light office duties to include filing, answering calls, typing, data entry, writing reports, etc.
  • Supervised a clerical group of four that did data entry, provided administrative support to all supervisors and employees.
  • Complete all administration responsibilities including answering phones, updating reports, filing, data entry, and time cards.
  • Implement clerical duties such as answering phone, filing, faxing, preparing mail, and data entry.
  • Perform task of making proper identifications for new hires entering data into an electronic system by data entry.
  • Insure accurate data entry of all new clients and/or client changes within the Spectrum Link database system.
  • Collaborated with the Clinical department in producing reports from data entry in CTMS and output to SPECTRA.
  • Trained new team members on the data entry process for issuing and reprinting players cards.
  • Supported workload of team by periodically stepping in as tech and processing data entry.
  • Train all operators on all the different requirements of each agency on data entry.
  • Can do data entry and have experience utilizing an online behavior management system.
  • Assisted in the development of a new data entry system for customer documents.
  • Selected and hired new employees for the Data Entry and Eligibility Team.
  • Managed small team of Data Entry technicians for consumer sales division.

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14. Company Policies

high Demand
Here's how Company Policies is used in Center Supervisor jobs:
  • Coordinate resolution of customer concern with service providers, including returning calls in accordance with company policies.
  • Coordinate with route managers to align account modification and notifications with company policies.
  • Conduct freight operations and safety training to meet company policies and federal regulations.
  • Understand and effectively communicate company policies to ensure compliance and Consistent administration.
  • Directed activities of a clerical staff to ensure compliance with company policies, procedures, region objectives and audit standards.
  • Complete Quality monitoring for 22 employees and coach calls monthly to ensure company policies and procedures are followed.
  • Resolve individual performance issues in accordance with company policies and procedures to motivate and foster group teamwork.
  • Ensured adherence to company policies and procedures in addition to compliance with state and federal regulations.
  • Develop and revise company policies and procedures as well as Word template forms as required.
  • Coached employees on a routine basis to ensure company policies and protocols are adhered to.
  • Train and educate the staff regarding proper work completion and adherence to company policies.
  • Initiate employee disciplinary action in accordance with company policies and procedures, as necessary.
  • Respond to any alarm signals, based on company policies and procedures.
  • Enforce company policies and procedures with staff and club members.
  • Enforce company policies to ensure a safe and healthy workplace.
  • Addressed customer needs and provided company policies to customers.
  • Developed and wrote company policies and procedures manual.
  • Enforced all company policies and regulations.
  • Enforce department and company policies.
  • Interpreted Company policies for employees, enforced safety and security regulations, and held daily pre-shift meetings.

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15. Logistics

average Demand
Here's how Logistics is used in Center Supervisor jobs:
  • Provided logistics and transportation data to the operation department to insure transportation contract projects current and future requirements and responsibilities.
  • Managed and develop logistics budget, assist in fiscal forecasting and planning activities supporting organizations averaging 600 personnel.
  • Supported ingredient inventory logistics, and managed operating levels while mitigating costs.
  • Supervised and trained office staff assigned to logistics, operations and expediting.
  • Ensured logistics-related safety and regulatory employee training programs are maintained effectively.
  • Administer logistics to certify productive and timely service.
  • Branched into international trade becoming one of the largest private carriers conducting sales and logistics into Canada for NCI Corporation.
  • Served as a liaison between Shell Logistics, Shell Operations, and Shell Drilling Departments to the Shell SIMOPS Coordinators.
  • Supervised daily activities at the Service Center including fleet operations, logistics, and office and shop personnel.
  • Managed processing of maintenance assets valued at $40M; oversaw logistics for Legacy Avionics Modernization Program.
  • Managed 6 million dollar fuels account with 100 percent accurate reporting to Defense Logistics Agency Energy.
  • Prioritized and directed logistics activities for new line haul providers and new or realigned lane allocations.
  • Put into place complete branch logistics re-routes/route management which resulted in money saved for branch.
  • Monitor and manage logistics of equipment coming into and out of Service Center.
  • Review logistics of weekly events to identify ways to improve future events.
  • Plan and monitor event logistics at special event adoption fairs.
  • Conducted logistics planning - scheduled routes and dispatched drivers.
  • Assist Warehouse manager with Logistics of materials.
  • Supported logistics customers with working knowledge of supply chain managements and multimodal transportation.
  • provided overall maintenance and operational logistics of a major long distance switching facility.

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16. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Center Supervisor jobs:
  • Maintain complete and accurate records related to employee disciplinary actions.
  • Participated in hiring, terminations and disciplinary actions.
  • Recommended and administered and consequences for disciplinary actions.
  • Manage a staff of 82-100 personnel based on MRP, to include on-boarding, training, motivation, and disciplinary actions.
  • Oversee and conduct employee coaching, counseling and disciplinary actions as needed or appropriate.
  • Coach employees, and carry out disciplinary actions, as necessary.

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17. Special Events

average Demand
Here's how Special Events is used in Center Supervisor jobs:
  • Coordinated with protocol to plan/organize support requirements for special events and distinguished visitors.
  • Planned, organized and managed the overall recreational activities and special events
  • Coordinated special events focusing on marketing and employer outreach.
  • Publicized recreation programs and special events.
  • Provide full day programs during the summer ensuring programming, field trips, special events, and day to day activities.
  • Organize 500 annual intramural sporting events, 360 aerobic classes, 10 sports referee clinics, and 25 special events.
  • Lead, plan and implement a variety of recreational programs and activities; manage and promote special events.
  • Oversee kiosk operations; determine staffing needs based on seasonal and special events; prepare and review schedules.
  • Implement activities and special events that met the physical, social, emotional and cognitive needs of children.
  • Planned, organized and directed programs, special events and athletics according to the needs of the community.
  • Planned and coordinated special events, workshops, outreach events, and recruitment events with school administrators.
  • Managed and supervised game day preparation, daily activities at the recreation center, and special events.
  • Develop, coordinate and oversee a variety of recreational programs, activities, trips and special events.
  • Promoted a 24/7 atmosphere of dynamic service by phone, in person, and at special events.
  • Assist with planning and organization of special events; Camp Circle of Love and Family Retreat.
  • Photographed special events within the district and edited the images for both web and publication purposes.
  • Rearranged staffing to accommodate special events such as storms, power failures, etc.
  • Assisted with the coordination and scheduling of recreation classes, activities and special events.
  • Managed day to day operations and special events of a 93,000 square foot facility.
  • Supervised and managed special events and day to day activities within the community center.

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18. Training Programs

average Demand
Here's how Training Programs is used in Center Supervisor jobs:
  • Developed and provided oversight of communications security self-inspections and training programs resulting in satisfactory inspections of account holdings by program managers
  • Advised residential and occupational training programs to provide optimum programming and directed occupational training centers for adults with disabilities.
  • Conducted departmental training duties including attending monthly meeting, creating and conducting training programs.
  • Coordinate and implement training programs to enhance staff performance and personal development.
  • Developed and implemented training programs for staff and community outreach program.
  • Established training programs for supervisors on CryptoSystems functions and operations.
  • Manage personnel training programs and ensure personnel qualification.
  • Manage business and departmental training programs.
  • Informed representatives concerning daily marketing information, training programs, special promotions, schedule changes, additions, and service issues.
  • Develop, coordinate, present and participate in staff education and training programs including new system deployment and go-live support.
  • Administered training programs for staff and user departments to ensure standardization of systems and their effective use.
  • Partnered with IT managers and senior management to promote policies and develop end-user training programs.
  • Develop, administer and/or assist trainers with training programs for new hires and existing staff.
  • Developed and implemented all training programs for the new and existing employees.
  • Set up parent training programs including stipends for parents who attended.
  • Developed and implemented training programs for employees in regional service centers.
  • Plan and implement training programs in computers.
  • Maintained Resource Center responsibility by staying up-to-date with employment laws that affect human resource training programs.
  • Directed and administered pre-service and in-service training programs for staff.
  • Develop and oversee orientation, training programs and competency for new employees, competencies and on-going training for ancillary collections staff.

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19. Corrective Action

average Demand
Here's how Corrective Action is used in Center Supervisor jobs:
  • Meet project objectives by estimating requirements; monitoring a quarterly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Answered telephones, assisted customers with shipping and packing questions, make recommendations regarding corrective action to customer complaint/follow-ups.
  • Develop employees and assist with any problems that may encounter while maintaining confidentiality and implementing any corrective action.
  • Resolved difficult and complex technical problems ensuring that corrective actions and follow-up actions were taken.
  • Identify errors and inconsistencies to establish procedures to ensure appropriate corrective action is taken.
  • Provide performance evaluations and corrective action as necessary.
  • Inform all test candidates of any deficiencies causing a failure and needed corrective action, and do all related computer work.
  • Monitor and check payroll weekly, administer corrective actions when needed, and prepare and administer performance evaluations.
  • Maintained detailed records of employee training, certification, attendance, disciplinary and corrective actions, and achievements.
  • Developed donor flow knowledge and assist with identifying problem areas and implement corrective action as needed.
  • Document and take immediate corrective action for any violations of the employer or PSEG policies.
  • Identified root cause of potential quality concerns, including development of corrective action plans.
  • Capture reoccurring issues, perform root cause analysis and recommend or coordinate corrective actions.
  • Have also been actively involved in giving corrective action and termination when needed.
  • Conduct Internal Audits and make suggestions for corrective actions with Operations Mgr.
  • Involved with interviews in hiring fairs, facilitate corrective action & payroll.
  • Document verbal and written coaching level corrective actions as needed.
  • Enforced rules with disciplinary and corrective action when appropriate.
  • Formulate and implement employee corrective actions as needed.
  • Write corrective actions on employees.

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20. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Center Supervisor jobs:
  • Supervised day-to-day operations of dynamic Activities Center; catered to international clientele; organized all outdoor & indoor recreational activities.
  • Managed day-to-day operations of Fuel Center facilities - Supervised and trained incoming new employees - Managed paperwork for fuel deliveries
  • Provided operational control of all day-to-day operations of eight detention facilities, housing over 300 prisoner/detainees.
  • Managed day-to-day operations and provided first level supervision for 5 employee service representatives.
  • Liaised with department managers regarding general day-to-day operations and conflict resolution.
  • Developed policy and procedures for day-to-day operations of beauty center.
  • Managed day-to-day operations of network - troubleshooting and surveillance.
  • Directed & administered organization s day-to-day operations.
  • Promoted from Center Supervisor to Center Manager to oversee the day-to-day operations and activities of the Workforce Solutions Alamo center.
  • Assist the Assistant Kids Activities Department Head with the day-to-day operations of the Child Center.
  • Led recreational staff in day-to-day operations, served as liaison between staff and upper management.
  • Managed day-to-day operations of the network operations center for the one-way paging network.
  • Manage the day-to-day operations of the service branch, employees, and inventory.
  • Manage day-to-day operations of Randolph Macon's mail center.
  • Supervised the day-to-day operations of the help desk.
  • Supervised the center's day-to-day operations.
  • Oversee day-to-day operations of child center.
  • Managed the day-to-day operations of a multi-platform Data Center, which includes the monitoring of multiple operating systems.
  • Supervised all day-to-day operations including, morning & evening sorts, and on-road driver groups.

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21. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Center Supervisor jobs:
  • Follow procedures as a Mandated Reporter to report suspected child abuse/neglect and ensure compliance of universal precautions.
  • Manage departmental personnel and operational practices to ensure compliance with Federal and State laws and regulations.
  • Coordinated center activities and logistics to ensure compliance with licensing and performance standard requirements.
  • Analyzed and monitor daily activity to ensure compliance with performance and quality standards.
  • Facilitate departmental performance improvement initiatives and ensure compliance with regulatory agencies and accreditation.
  • Implement curriculum and policies, implement program to ensure compliance with licensing and state regulation follow title 5 and 22.
  • Participated in human resource seminars and job fairs to ensure compliance and enhance expertise in the field of human resources.
  • Schedule and supervise all clinical operations and evaluate all service programs and ensure compliance to all key principles.
  • Monitor the interface of clinical staff with the business office and ensure compliance with policies and procedures.
  • Managed Suppliers and Carriers to ensure compliance to the processes regarding shipping and delivering to the plant.
  • Developed documents for teaching staff to ensure compliance with state, federal, and local regulations.
  • Acted as Boarding Team Officer Boarded vessels to ensure compliance of International Sea Laws
  • Train and develop non-management employees, including follow-up to ensure compliance and accuracy.
  • Supervised the administration of PWHS managed care contracts to ensure compliance.
  • Audit daily work to ensure compliance with corporate & regulatory policies.
  • Follow and enforce strict agency and medical protocols to ensure compliance.
  • Hired and trained new staff; ensure compliance and accountability.
  • Manage carriers and suppliers to ensure compliance to the processes implemented by Ford and Penske Logistics.
  • Created and analyzed reporting to ensure compliance with state and federal guidelines.
  • Monitored trainings and coached / mentored supervisors and trainers as necessary to ensure compliance and efficiencies.

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22. Monthly Reports

average Demand
Here's how Monthly Reports is used in Center Supervisor jobs:
  • Created monthly reports of departmental inventory.
  • Completed all child enrollments, monthly reports, input data into the ChildPlus software, and other tasks/ paperwork as assigned.
  • Maintained all supply logs, file daily/ monthly reports and extensive use of all fax, printer and copy machines.
  • Prepared and submitted monthly reports on the finances, administrative activities, and programming of the center.
  • Write daily, weekly, and monthly reports detailing client progress toward task training goals.
  • Provide quality assurance, generate weekly and monthly reports, write yearly performance reviews.
  • Detail-oriented to audit warrants, maintain monthly reports, maintain manuals for posts.
  • Prepare and submit monthly reports and schedule for staff to division head.
  • Document monthly reports, Financial reports, Deposit all program/rental payments.
  • Completed monthly reports, IHP's, payroll and billing information.
  • Maintain monthly reports on annual data, fiscal, statistical data.
  • Provide daily and monthly reports to upper management as required.
  • Prepare personal and branch scorecards as well as monthly reports.
  • Prepared monthly reports for USDA and other agency requirements.
  • Keep financial records and complete weekly/monthly reports.
  • Completed and reviewed daily center documentation and monthly reports.Ordering supplies for the center and children needs.
  • Conducted staff meetings * Produced monthly reports, maintained and submitted Mt CACFP documents.
  • Ensured all Monthly reports were turned in and in a timely manner.
  • Conducted daily and monthly reports for Amgen/Securitas QBR reports.

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23. Front Desk

average Demand
Here's how Front Desk is used in Center Supervisor jobs:
  • Worked in the child care where I supervised, events, at the front desk and other areas that was needed.
  • Oversee operations of the Center's front desk ensuring that all team members are providing and performing their responsibilities and task.
  • Sustained a friendly and informative atmosphere at the front desk and made sure the recreation center was safe and clean.
  • Supervised the clinic and ran the front desk while arranging appointments for patients and dealing with confidential and private information.
  • Front desk receptionist duties; such as answer calls, leasing building for rentals.
  • Keep front desk staff up to date on policy changes and other pertinent information.
  • Front desk operations; answering phones, and directing calls to appropriate staff.
  • Supervised and oversaw the Human Resource file room and front desk receptionist roles.
  • Implemented a new filing system that increased front desk productivity by 60 percent.
  • Operated front desk procedures by answering calls from customers and making reservations.
  • Worked at the front desk and assisted people with questions and problems.
  • Responded to customer needs as requested by the front desk.
  • Assisted in front desk membership procedure for student services.
  • Managed trainers and front desk attendants to exceptional performance.
  • Work orders, filing and front desk phones.
  • Ordered supplies/food for cafe and front desk.
  • Supervised Custodial and Front Desk staff
  • Key holder, make schedules, supervise front desk staff, customer service, answer phones, process memberships, muti-task
  • Front desk check- in/check-out Maintains inventory of equipment and supplies for the purpose of determining Fitness Center's needs.
  • Front desk worker - SVSU Ryder Center 06/1989 - 06/1991 Maintained equipment for student's activities.

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24. Direct Reports

average Demand
Here's how Direct Reports is used in Center Supervisor jobs:
  • Perform performance reviews and professional development for all direct reports.
  • Perform annual performance reviews and competency assessments for direct reports.
  • Maintained department scheduling for direct reports.
  • Supervised facility support staff of up to 30 direct reports and assisted them with administrative, staffing and organizing needs.
  • Manage direct reports consisting of System Monitoring Technicians, Tier 2 Technical Representatives and Dispatch Personnel across New England region.
  • Supervised 24 direct reports working in a communications center assisting service members and their families who were in crisis.
  • Identified training, technical assistance and resources for up to 30 center staff of which 16 direct reports.
  • Meet with direct reports on a monthly basis to ensure employee and company objectives are met.
  • Supervised an operations staff of 10 direct reports in an operations control center.
  • Monitored and reviewed the work of direct reports on a continuous basis.
  • Prepared monthly performance evaluations and annual reviews of my direct reports.
  • Manage 25 direct reports of a pipeline inspection service facility.
  • Manage PTO requests and time clock approvals for direct reports.
  • Plan and coordinate labor/work schedules (12-15 direct reports).
  • Prepared direct reports annual reviews with goals and objectives.
  • Administer performance evaluations and reviews for two direct reports.
  • Lead, develop, motivate and reward direct reports.
  • Interviewed, hired, and terminated direct reports.
  • Motivate, Supervise, and Coach a Team of twenty one direct reports.
  • Managed 13 direct reports in a highly-specialized, high-touch call center environment.

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25. Computer System

average Demand
Here's how Computer System is used in Center Supervisor jobs:
  • Supported corporate-wide projects, delivery and managing of new technology overseeing the daily performance of Computer systems.
  • Assisted students in proper utilization of computer system while maintaining and distributing software inventory.
  • Automated Data Processing Equipment account manager accountable for over 3,000 accounts and computer systems.
  • Supervised and trained personnel on computer systems essential for monitoring naval and air operations.
  • Managed all major technical aspects of computer lab to ensure efficient computer systems operations.
  • Supervised and organized a divisional network computer system linking six warehouses.
  • Assured that computer systems were operating properly.
  • Utilized a sophisticated system status management computer system which monitors, updates and controls the location and movement of Ambulances.
  • Ordered department materials, maintained computer systems, stocked shelves, maintained accurate labels and price changes.
  • Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.
  • Facilitated change improvement when the hospital system went live with the Epic computer system.
  • Provided Help Desk support to users of the Tactical Army Combat Computer System.
  • Maintained all client files in computer system which includes editing and changes.
  • Maintained vehicle, ancillary equipment and computer system worth $1,000,000.00 dollars.
  • Filtered and sorted over 2,000 patient requests utilizing multiple computer systems.
  • Installed new computer systems in residential areas and configured ISP systems.
  • Set up the computer system.
  • Review requests for the installation of new computer systems Determined the location of computer hardware, coordinate setup and software installation.
  • Maintained and repaired electrical and computer systems for sonar systems onboard Navy ships.
  • Processed service provider timecards using the DIAD computer system.

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26. Customer Complaints

average Demand
Here's how Customer Complaints is used in Center Supervisor jobs:
  • Promoted to a supervisory role which included deescalating customer complaints and assisting agents with questions regarding standards of operation.
  • Ensured that all employees followed daily sanitation and cleanliness procedures which eliminated employee and customer complaints.
  • Handled escalated customer complaints; diffused angry customers by developing trusting relationships.
  • Investigated and responded to customer complaints generated from our department.
  • Resolve customer complaints/concerns regarding service practices.
  • Provided assistance and resolved Customer complaints.
  • Resolved customer complaints via escalated channels.
  • Reviewed and studied data for my assigned Transit Centers such as attendance trends, commonalities of customer complaints and similar activities.
  • Researched customer complaints for late deliveries, missing packages, and billing questions to determine appropriate resolution.
  • Handle all incoming escalation calls including but not limited to customer complaints and customer service issues.
  • Resolved customer complaints and issues that are beyond the authority of the Pest Control representatives.
  • Set up a standard format for tracking all incoming customer complaints, resolution and follow-up.
  • Act as escalation point in the handling of internal and external customer complaints.
  • Resolve customer complaints via email, phone and ups help board.
  • Responded to customer complaints and comments and resolving the problems.
  • Perform customer service, including handling all customer complaints.
  • Resolve customer complaints regarding food service and/or wait staff.
  • Reviewed products for quality assurance before handoff to client, resolving issues in a timely fashion and preventing customer complaints.

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27. Osha

average Demand
Here's how Osha is used in Center Supervisor jobs:
  • Ensured that OSHA safety regulations and chemical handling/storage procedures are followed.
  • Conducted inspections of work areas and exam rooms to ensure compliance with OSHA and Joint Commission guidelines.
  • Ensured compliance with all safety, OSHA, and hazardous material regulations by warehouse personnel.
  • Administer policies and regulations set by city council, State of North Carolina and OSHA.
  • Maintain all aspects of the laboratory to OSHA and CLIA/COLA regulations.
  • Followed all HSE and OSHA guidelines, policies, and procedures.
  • Enforce DOT and OSHA regulations on a daily basis.
  • Ensured OSHA Compliance and Industry Standards were in place.
  • Maintain OSHA and DOT Compliance.
  • Position highlights Immediately alleviated previous OSHA safety issues upon accepting the position.
  • Certified fork lift operator OSHA Compliance Certification
  • Perform AOD responsibilities OSHA officer for the Inland Empire Region
  • program, and all OSHA and DOT certification's.
  • Ensured compliance with OSHA, EPA, and ADG (air dangerous goods) regulations.

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28. Inventory Control

average Demand
Here's how Inventory Control is used in Center Supervisor jobs:
  • Monitored operational processes, productivity and performed inventory control activities.
  • Function as Inventory Control Supervisor for fulfillment center.
  • Utilized a computer based inventory control system to locate glass parts in the warehouse and keep precise information on inventory.
  • Trained other supervisors in specific job functions, and staff in data entry for multiple systems and inventory control.
  • Actualized 40% increase in bottom line profit by crafting strategic sales tactics and proper inventory control.
  • Decreased facilities shipping charges by over 70% by developing and implementing a new inventory control system.
  • Corrected such issues as internal theft, poor repair quality, and lack of inventory control.
  • Inventory control, ordering and dispensing supplies to departments upon request.
  • Implemented inventory control, stocking, and repair services departments.
  • Inventory control of office, maintenance and operational supplies.
  • Managed and oversaw daily support issues, support center technicians, warrantee claims & inventory control.
  • Developed data queries to streamline inventory control and accountability processes with increased efficiencies and reduced labor expenses.

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29. HR

average Demand
Here's how HR is used in Center Supervisor jobs:
  • Monitored and coordinated aircraft debriefing functions and tracked flight status and mission effectiveness through the Core Automated Maintenance System computer.
  • Process activation/deactivation badge requests using the electronic request database Verified credentials through the User Security Provisioning & Management Portal.
  • Head Supervisor in charge of maximizing restaurant productivity through intentional organization- Created and maintained program for daily/weekly/monthly cleaning tasks.
  • Played vital role in supervision and reproduction of highly sensitive information through electronic imaging and various printing equipment.
  • Demonstrate excellent customer service skills in the delivery of timely and accurate service delivery throughout LOA administration processes.
  • Supervised coordination and consolidation of the Mirage Resorts three IT departments into one centrally located IT/operations control facility.
  • Completed and conducted performance reviews and provided constructive feedback that assisted team members through performance improvement programs.
  • Championed a one-of-a-kind personnel database that effectively managed all aspects of HR Operations in a deployed environment.
  • Developed a strong team environment through incorporating team building techniques and enforcing Securities company policies.
  • Developed policies and procedures, trained staff, marketed services through community educational events.
  • Develop talent through continual coaching and feedback to consistently exceed established performance goals.
  • Supervised after- hour educational field trips provided through different benefactors in Lebanon County.
  • Drive profitable sales growth through team development, quality production and operational effectiveness.
  • Administered three lines of rehabilitative and prevention services provided to Toyota Motor Manufacturing.
  • Increased productivity through staff development, delegation, and monthly/annual performance reviews.
  • Ensured critical liaison between commands throughout European Command area of operations.
  • Allowed access to authorized contractors working throughout the vicinity.
  • Promoted MedSpeed culture through daily interaction with departmental employees.
  • Increased productivity and accuracy through training and coaching.
  • Foster employee environment where empowerment and accountability thrive.

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30. Cctv

low Demand
Here's how Cctv is used in Center Supervisor jobs:
  • Monitored building's Command Center, CCTV, and fire panel, responded to and documented situations as necessary.
  • Coordinate with vendors for CCTV and monitors to optimize all property cameras, monitoring over 295-302 camera views.
  • Investigate security incidents / issues by reviewing and evaluating what happen from a CCTV program.
  • Used CCTV Camera Systems to monitor over 200 cameras across the property.
  • Monitored 65 CCTV (ExacqVision Technologies) cameras located throughout both properties.
  • Worked closely with store personnel via CCTV to increase security awareness.
  • Conduct regular building checks via CCTV and on foot.
  • Utilized the VICADS CCTV system to monitor traffic patterns.
  • Ensured the resourceful operation of the CCTV's/Cameras.
  • Monitor the CCTV's, written reports on a daily D.A.R., etc.
  • Supervised Amgen's Global Security Operation Center activities including report writing, dispatching, answering phones and monitoring CCTV cameras.
  • Monitor CCTV and Loronix review systems for suspicious behavior, vehicles, and packages.

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31. Sales Goals

low Demand
Here's how Sales Goals is used in Center Supervisor jobs:
  • Implemented non-monetary incentives to assist in motivating associates to meet and exceed expected call metrics and corporate sales goals.
  • Motivated and initiated a team environment where team members worked together to meet company and corporate sales goals.
  • Tracked employee sales and referrals using established procedures and ensured staff awareness of progress toward sales goals.
  • Performed duties in compliance with corporate guidelines, and consistently met or exceeded weekly sales goals.
  • Work closely with manager to motivate staff to achieve retail and individual sales goals.
  • Managed Banking Center Associates including audits, sales goals, tracking and coaching.
  • Supervised four other employees, and helped them to reach their sales goals.
  • Coached and develop 15 representatives to meet and exceed sales goals daily.
  • Develop sales goals for membership to include monthly, quarterly and annual.
  • Set sales goals for team and focus on meeting those goals.
  • Implemented strategic plans to meet establishment sales goals.
  • Manage and Review the monthly sales goals.
  • Projected and maintained all sales goals.
  • Tracked monthly membership sales goals.
  • Enforced compliance, safety and security regulation Provided training for staff and set successful sales goals
  • Beat forecasted department sales goals by increasing add-on sales.
  • Managed Sports Camp - Summer 2012 Met Membership and Program Sales Goals Staff Trainer

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32. Safe Environment

low Demand
Here's how Safe Environment is used in Center Supervisor jobs:
  • Increased writing class participation for persons with psychiatric diagnoses by creating structure and a safe environment for sharing written expression.
  • Provided a safe environment for the children in our care while still making it fun and enjoyable for them.
  • Created a safe environment by performing emergency procedures to prevent accidents or harm to guests or students.
  • Maintained a fun and safe environment for children ages 3 months to 11 years.
  • Checked children in and out of the center and maintained a safe environment.
  • Provide a safe environment in the childcare center for elementary school children.
  • Assisted patrons in their needs and wants in a safe environment.
  • Manage staff members while creating a safe environment for the children
  • Maintain fitness equipment and ensure a safe environment for patrons.
  • Maintain a safe environment for program participants, and staff.
  • Attended to their needs while assuring a safe environment.
  • Provided a clean, safe environment for all personnel.
  • Maintained a safe environment for children at play
  • Maintain safe environment for customers.
  • Open and close center; do a walk thru making sure it is a safe environment for youth and adults.
  • Checked in and supervised the guests Cleaned the gym and equipment Maintained a safe environment

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33. Performance Standards

low Demand
Here's how Performance Standards is used in Center Supervisor jobs:
  • Motivated and created a positive working environment to achieve productivity and performance standards.
  • Established performance standards and developed metrics for analysis.
  • Monitored time and performance standards and reduced waste and spoilage during run mode, Produced error-free paperwork and Smart transactions.
  • Developed performance standards for each function within the Scan Center and periodically met with employees to discuss performance.
  • Develop, review and maintain performance standards as well as ensuring safety of personnel and material assets.
  • Managed personnel in their daily duties, set performance standards and ensured team members met them.
  • Communicate goals and performance standards to employees, coach and counsel employees towards improved performance.
  • Implement program performance standards, uphold program policies and regulations, and advance program goals.
  • Ensured objectives of Head Start Performance Standards were implemented throughout each service area.
  • Create and maintain high performance standards in all aspects of program.
  • Established work method and performance standards.
  • Collaborated with Services Specialists to ensure an integrated balance of Head Start services and federal program performance standards.
  • Insure implementa on of all call center policies, opera ons, and performance standards are understoodand followed by agents.

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34. Curriculum Development

low Demand
Here's how Curriculum Development is used in Center Supervisor jobs:
  • Supervised curriculum development and classroom environments, ensured proper staff scheduling, and maintained staff and child files.
  • Participated in the curriculum development of "Flipped Learning" for the flight program.
  • Implemented new direction of technical training track of the Microsoft Certified Systems engineer program, including curriculum development.
  • Manage activities of grant-funded center for curriculum development in the nuclear energy education sector.
  • Directed internship program, including candidate selection, curriculum development and evaluations.
  • Direct curriculum development, program marketing, logistical arrangements, and project management for the employee development work team.

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35. Service Levels

low Demand
Here's how Service Levels is used in Center Supervisor jobs:
  • Created and managed escalation procedures and ensured service levels were maintained.
  • Facilitated the development of internal quality measures to evaluate service levels.
  • Lead pilot and focus groups with agents to analyze facts, develop better business processes and increase efficiency and service levels.
  • Provide ongoing team training, monitor agent/customer interactions via witness, monitor and schedule staff to maximize service levels.
  • Monitored daily processing of over 45,000 checking account statement to meet service levels.
  • Research and resolve escalated customer concerns, monitor service levels and staffing.
  • Charted service levels flow charts for extensive procedures, and time studies.
  • Measured vendor compliance with price, quality and service levels.
  • Monitored service levels and metrics daily.
  • Monitored service levels, call volumes and routing of calls for both Sedgwick and NBH Platforms utilizing CMS Reporting.
  • Analyzed call volume demand and staffing needs to meet service levels goals.
  • Monitor customer calls and service levels Manage customer conflicts and resolutions Supervise and develop staff

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36. Powerpoint

low Demand
Here's how Powerpoint is used in Center Supervisor jobs:
  • Drafted meeting agendas, maintained an up-to-date department organizational chart, created PowerPoint presentations used for business development.
  • Developed PowerPoint's and presented relevant information regarding foster children to prospective mentors.
  • Prepared PowerPoint presentations and briefed senior officers and civilians twice weekly.
  • Put together demonstrations and PowerPoint presentations for health and safety awareness.
  • Prepared PowerPoint presentations for Makeup 101 training and specialist development, which became the standard for all future training.
  • Prepare and present decision briefs, and information papers to higher command using Microsoft Word, Excel and PowerPoint.
  • Create Microsoft documents for training purposes including: Excel, Word, Powerpoint for presentation models and internal communication.
  • Excel, word, PowerPoint) Ability to work cooperatively in a diverse environment Verification and submission of timecards

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37. Lesson Plans

low Demand
Here's how Lesson Plans is used in Center Supervisor jobs:
  • Led technology-training programs, authored lesson plans, and sustained Train-The-Trainers program oversight, including implementation of 6-month competency based appraisals.
  • Establish rules, daily schedules, lesson plans, jobs, ensure all kids are safe at all time.
  • Develop curriculum and lesson plans, schedules activities, trains, supervises, and evaluates staff.
  • Created lesson plans, aided in CT Mastery Testing (CMT), and Parent-Teacher Conferencing.
  • Plan weekly lesson plans and ensure ratio of staff to children are met.
  • Assisted in preparation of lesson plans and classroom activities.
  • Created lesson plans and taught classroom-style lessons to youth.
  • Administer new policies, lesson plans and schedules.
  • Provided activities for learning such as lesson plans.
  • Created lesson plans for adult/parent workshop class.
  • Approved weekly lesson plans for effectiveness.
  • Follow daily Lesson Plans for classroom.
  • Created daily lesson plans based on unit and long-term curricular goals, by engineering and executing center management systems and procedures.

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38. High Volume

low Demand
Here's how High Volume is used in Center Supervisor jobs:
  • Operated, maintained & trained staff on high volume copiers, finishing equipment, & production policy & procedures.
  • Managed a team of 12 Response Center Specialists in a high volume call center environment.
  • Maintained a zero teller outage, while producing a high volume in customer transactions.
  • Handle high volume of customers, phone calls, and computer input.
  • Supervised and trained staff of eight in high volume law firm.
  • Receive a high volume of callers and provides great customer service.
  • Managed sales for all high volume business discount customer accounts.
  • Back up receptionist (40 lines high volume).
  • Input high volumes of data daily into security system.
  • Handled a high volume of inquiries from various outlets.
  • Handle a high volume environment.
  • Demonstrated the ability to multi-task and pay attention to detail during high volume of customer interaction.
  • Delivered high quality, high volume coaching to the team prior and after the coaching transformation.
  • Manage high volume shipping department and cross manage Bulk department .

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39. CPR

low Demand
Here's how CPR is used in Center Supervisor jobs:
  • Achieved numerous career certifications including certified First Aid/CPR and Lifeguard Training certifications.
  • Obtained and maintained specified safety certificates (First-Aid, CPR, and Heimlich maneuver.)
  • Helped gym visitors with equipment and safety issues; maintained CPR certification.
  • Certified Dispatcher, EMD, EFD, NCIC, and CPR.
  • Obtained CPR & First Aid certification per requirements of company Attended various Customer Service trainings and obtained company certifications.
  • Certified in First Aid, CPR, and Automatic Electronic Defibrillation usage.
  • Certified CPR & FIRST AIDE Medication Certification C.P.I.
  • solved problems with patrons and coworkers -sustained cleanliness of work environment -maintained safety and order (CPR and AED certified)

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40. FDA

low Demand
Here's how FDA is used in Center Supervisor jobs:
  • Worked with FDA, and Local government (Oklahoma and California) Departments of Agriculture, HACCP coordination and execution.
  • Reviewed and maintained all compliance issues concerning government regulatory agencies (FDA, OSHA and DOT) and JACHO.
  • Monitored quality of processing for all blood products in alignment with Navy Blood Program Standards and FDA standards.
  • Hosted FDA and State Inspections for the center and conducted audits to ensure regulatory compliance.
  • Maintained equipment calibration and maintenance records for FDA audits no 483's were issued.
  • Ensured reports were formatted in compliance with FDA standards for successful submission.
  • Assured all mammography sites meet the FDA and MQSA accreditation standards.
  • Maintained FDA and DOT paperwork.
  • Establish and maintain compliance with JCAHO, DOT, FDA, and OSHA.
  • Maintained accreditations with FDA, CAP, and AABB.

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41. Staff Training

low Demand
Here's how Staff Training is used in Center Supervisor jobs:
  • Developed and implemented staff training procedures.
  • Facilitated staff training and orientation.
  • Promote the professional growth of staff by encouraging higher education, holding staff accountable, and providing staff training.
  • Participated in the evaluation and selection of recreation center staff and provides staff training and instruction as needed.
  • Developed effective staff training program resulting in 100% of staff passing BRPT exam on first try.
  • Developed department's first student staff training book and monthly appreciation lunches which motivated staff.
  • Assist with staff training and development, as well as on-boarding new staff.
  • Managed equipment testing, staff training, and reporting/logging found issues or damages.
  • Created new staff training manual for the School Age Child Care Program
  • Enforce facility policy through staff training and role model behavior.
  • Provide guidance and staff training on a monthly basis.
  • Participated in staff training sessions And participant evaluations.
  • Facilitate in-house Motivational Interviewing staff trainings.
  • Organize and aid in the facilitation of staff trainings to develop a strong team mentality and to build ongoing success.
  • Provide newith current staff training.

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42. Performance Management

low Demand
Here's how Performance Management is used in Center Supervisor jobs:
  • Apply performance management policies and procedures effectively and fairly to ensure subordinates clearly understand management performance expectations.
  • Developed, reviewed and implemented strategic staffing and performance management initiatives to support the business plan.
  • Ensured effective performance management of assigned employees while creating a teamwork environment.
  • Directed key Human Resources activities, including staff recruitment/selection, performance management, and development of staff training and service programs.
  • Promoted to Second in Command; supervise staff overseeing schedules, training and performance management.
  • Evaluated 5-11 annual employee's performance through the Employee Performance Management System (EPMS).
  • Performed all performance management functions for all 45 FTE's in the department.
  • Evaluated and set goals for performance management.
  • Managed 40+ departmental employees in a 24/7 call and dispatch center through monitoring, coach- ing and documented performance management.

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43. Access Control

low Demand
Here's how Access Control is used in Center Supervisor jobs:
  • Monitored and operated building intrusion detection system, automated access control systems, communication systems and visitor management systems.
  • Monitored Security Cameras and Access Control into the facility.
  • Worked closely with the Allied Barton officers on campus to help with any access control related issues.
  • Demonstrate a complete working knowledge of all Monitoring Center Alarms, Access Control and CCTV systems.
  • Collaborate with colleagues during access control system (ProWatch) control panels and readers field testing.
  • Performed guard and access control duties to monitor flow of vehicles on and off the pier.
  • Monitored alarms and access control for 500-plus First Citizens and client banks.
  • Manage operations by monitoring various fire, security and access control systems.
  • Monitor Access Control and CCTV for nine buildings across four states.
  • Monitor all Cisco access control systems and alarms for the Western Region via Lenel Alarm and Video Viewer systems.
  • Monitor Cameras and Access Control for Biogen Idec in Cambridge.
  • Maintain Elevator access control thru Amanonet PACS.

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44. Process Improvement

low Demand
Here's how Process Improvement is used in Center Supervisor jobs:
  • Designed monthly trend analysis and forecasts prepared to reduce operating costs by creating numerous process improvement procedures and guidelines.
  • Developed and implemented programs and process improvements to enhance member engagement in coordination with Engagement Center Manager.
  • Presided over the training session on process improvements to reduce inefficiencies with subordinates.
  • Conduct performance evaluations, provide performance feedback and develop recommendations for process improvement.
  • Reviewed and analyzed reporting for the university and identified trends and process improvements.
  • Offered suggestions for any noted process improvements and established new procedures.
  • Attend routine meetings with department director to facilitate process improvement.
  • Conduct error investigations and develop recommendations for process improvement.
  • Analyzed support data for process improvement and staffing allocation.
  • Developed process improvements and identified opportunities for service enhancements.
  • Initiated and coordinated employment process improvement strategies and implementation.
  • Developed recommendations for process improvements.
  • Manage metrics, processes and team performance to implement process improvements and support the transition of operations to Latin America.
  • Process Improvement - Development of Policies as well as process and procedures across multiple platforms for enterprise coverage.
  • Led and participated in process improvement and project efforts to support strategic focused work for these divisions.
  • Recommended system enhancements, which addressed root cause(s) and resulted in process improvements.
  • Identified risks within the team and created process improvements and incorporated changes.
  • Provided semi-annual Vehicle Ops Service analysis reports with recommendations to leadership for process improvements.Accomplishments: Coordinated Presidential vehicle support.
  • Managed multi-level escalations for several departments, provide training and process improvements.
  • Implemented corrective action when needed Interviewed prospective employees Recommended and implemented process improvements.

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45. Special Projects

low Demand
Here's how Special Projects is used in Center Supervisor jobs:
  • Provided near real-time support to Chief of Naval Operations special projects during periods of unprecedented high-tempo operations.
  • Prepared and delegated special projects to team for effective order management and maintenance.
  • Maintain communication with other organizations to coordinate orders and establish special projects.
  • Completed special projects involving analysis of situations.
  • Improved turnover rate by creating and implementing incentive plans, cross training employees and assigning special projects that engaged team members.
  • Assist the SCC Account Manager with client requests, special projects, and other duties as needed.
  • Perform special projects for the Director of Operations/Education and Campus President.
  • Complete miscellaneous Customer Care functions and special projects as assigned.
  • Assist in budget preparation and special projects.
  • Lead is special projects such as the deployment of our content delivery solution via satelite.
  • Supervised on and offsite special projects.

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46. Action Plans

low Demand
Here's how Action Plans is used in Center Supervisor jobs:
  • Identified and developed improvement plans for professional growth of representatives by reviewing their work and designing action plans.
  • Analyze all patient care facilities to create action plans and strategies for a faster patient care service.
  • Develop and execute daily and weekly action plans to meet department and Fulfillment Center performance expectations.
  • Performed staff evaluations and made recommendations on action plans and salary increases.
  • Submitted short term/long term action plans to superiors.
  • Performed District audits to ensure operating procedures were compliant with company standard operating procedures and designed action plans to correct deficiencies.

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47. Suite

low Demand
Here's how Suite is used in Center Supervisor jobs:
  • Developed and created a day to day operation guide for the suites, including the needs, setup and presentation.
  • Assisted in the setup and supervision of the Penthouse and Penthouse Suites as well during the 2011 football and concert season
  • Create and develop documents in Microsoft office suite which could include spreadsheet presentation, reports, letters, etc.
  • Assisted with setup and overall operation of all 180 suites and 30-40 employees on game day of all suites.
  • Assist in the setup and supervision of all 73 luxury suites as well as 20-25 employees.
  • Gained reputation for operating the best OUTBOARD suite in the Atlantic Fleet.
  • Utilized Microsoft Office and Adobe CS software suites.
  • Create small print products using Microsoft suite.
  • Experience with Microsoft Office suite.
  • Assisted in system upgrade on Special Compartmented Information network suite, first major system upgrade in years for the command.
  • Used the Symantec suite of endpoint security software to prevent, monitor, and respond to security incidents.
  • Utilized CATI, web-based data management applications and Microsoft Office Suite for daily maintenance of study activities.
  • Access, knowledge of Citi Prospective Reporting System and MS officer suites.
  • Worked with the following computer programs: Epic, Cerner, STAR, and the Office Suite.
  • Design Software: Adobe Acrobat, Indesign, Illustrator, Photoshop and The Microsoft Office Design suite.

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48. Student Workers

low Demand
Here's how Student Workers is used in Center Supervisor jobs:
  • Manage and track student worker budget of approximately $500,000 per year and track Federal Work Study money for student workers.
  • Assisted with administrative detail and supervised a staff of 15 student workers.
  • Supervised group of 20-25 student workers to maintain building cleanliness and maintenance.
  • Supervised and provided daily guidance of thirty call center Student Workers.
  • Enter data using excel, supervisor student workers, solve schedule mishaps
  • Hired, trained, scheduled, and supervised student workers.
  • Trained and managed 25 student workers throughout the school year.
  • Provide a Positive learning environment for student workers.
  • Managed a team of student workers.
  • Supervised up to five student workers.
  • Supervised and trained ten student workers.
  • Supervised 2 student workers Managed music equipment in 20-25 classrooms/practice rooms
  • Clean and maintain equipment, provide sports assistance, manage and supervise other student workers, Organizing and assisting events.
  • Create and implement (future) Peer Advisor Program to develop student workers oral, written and communication skills.
  • Act as liaison between student workers and professional staff - Monitored and managed all events held in our building

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49. Incident Reports

low Demand
Here's how Incident Reports is used in Center Supervisor jobs:
  • Reviewed Medicaid-billable documentation and DCFS unusual incident reports; counseled clients and managed day-to-day operations, budget, and staff scheduling.
  • Reviewed and edited all incident reports for accuracy and completeness.
  • Investigated security and safety violations and completed detailed incident reports.
  • Drafted detailed incident reports and suspicious activities.
  • Gathered or received and reviewed detainee incident reports and voluntary statements, ensuring accuracy, factual, complete, and thorough.
  • Review incident reports for accuracy and completeness; while motivating the initial response and resolution to incident and service request.
  • Monitor 150 branches along with tracking Executive Travels, Incident Reports, Network Traffic, Weather Reports and Security Alarms.
  • Review TSA incident reports in specific databases for submission to TSOC and other TSA incident groups.
  • Maintained hourly status reports, damaged vehicle/incident reports, domestic violence reports and theft reports.
  • Complete reports such as missed trip reports, vehicle accident/incident reports, detour notices.
  • Prepare and ensure quality review of Security Incident Reports prior to final submission.
  • Write incident reports as dictated by post orders.
  • Recieved and processed Work orders, vehicle assignment and mileage Logs, Incident Reports utilizing AF Forms 3545 and 1168.
  • Compiled And maintained payroll, attendance records and Incident reports.

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50. Fitness Assessments

low Demand
Here's how Fitness Assessments is used in Center Supervisor jobs:
  • Conduct weekly fitness assessments for base-wide personnel.
  • Performed multiple fitness assessments and recorded resting and exercise vitals for patrons.
  • Conducted recruitment, orientations, and fitness assessments of members.
  • Performed health and fitness assessments.

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20 Most Common Skill for a Center Supervisor

Customer Service18.3%
Safety Procedures15.1%
Direct Supervision13.2%
Military Personnel11%
Ensure Safety9.9%
Staff Members5%
Daily Operations4.4%
Emergency Situations3.7%

Typical Skill-Sets Required For A Center Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
14.8%
14.8%
2
2
Safety Procedures
Safety Procedures
12.2%
12.2%
3
3
Direct Supervision
Direct Supervision
10.7%
10.7%
4
4
Military Personnel
Military Personnel
8.9%
8.9%
5
5
Ensure Safety
Ensure Safety
8%
8%
6
6
Staff Members
Staff Members
4%
4%
7
7
Daily Operations
Daily Operations
3.6%
3.6%
8
8
Emergency Situations
Emergency Situations
3%
3%
9
9
Performance Reviews
Performance Reviews
2.6%
2.6%
10
10
Daily Activities
Daily Activities
1.5%
1.5%
11
11
Phone Calls
Phone Calls
1.4%
1.4%
12
12
Technical Support
Technical Support
1.3%
1.3%
13
13
Data Entry
Data Entry
1.3%
1.3%
14
14
Company Policies
Company Policies
1.2%
1.2%
15
15
Logistics
Logistics
1.1%
1.1%
16
16
Disciplinary Actions
Disciplinary Actions
1.1%
1.1%
17
17
Special Events
Special Events
1.1%
1.1%
18
18
Training Programs
Training Programs
1.1%
1.1%
19
19
Corrective Action
Corrective Action
1%
1%
20
20
Day-To-Day Operations
Day-To-Day Operations
1%
1%
21
21
Ensure Compliance
Ensure Compliance
0.9%
0.9%
22
22
Monthly Reports
Monthly Reports
0.9%
0.9%
23
23
Front Desk
Front Desk
0.9%
0.9%
24
24
Direct Reports
Direct Reports
0.9%
0.9%
25
25
Computer System
Computer System
0.8%
0.8%
26
26
Customer Complaints
Customer Complaints
0.8%
0.8%
27
27
Osha
Osha
0.8%
0.8%
28
28
Inventory Control
Inventory Control
0.7%
0.7%
29
29
HR
HR
0.7%
0.7%
30
30
Cctv
Cctv
0.7%
0.7%
31
31
Sales Goals
Sales Goals
0.7%
0.7%
32
32
Safe Environment
Safe Environment
0.6%
0.6%
33
33
Performance Standards
Performance Standards
0.6%
0.6%
34
34
Curriculum Development
Curriculum Development
0.6%
0.6%
35
35
Service Levels
Service Levels
0.6%
0.6%
36
36
Powerpoint
Powerpoint
0.6%
0.6%
37
37
Lesson Plans
Lesson Plans
0.6%
0.6%
38
38
High Volume
High Volume
0.6%
0.6%
39
39
CPR
CPR
0.5%
0.5%
40
40
FDA
FDA
0.5%
0.5%
41
41
Staff Training
Staff Training
0.5%
0.5%
42
42
Performance Management
Performance Management
0.5%
0.5%
43
43
Access Control
Access Control
0.5%
0.5%
44
44
Process Improvement
Process Improvement
0.5%
0.5%
45
45
Special Projects
Special Projects
0.5%
0.5%
46
46
Action Plans
Action Plans
0.5%
0.5%
47
47
Suite
Suite
0.5%
0.5%
48
48
Student Workers
Student Workers
0.5%
0.5%
49
49
Incident Reports
Incident Reports
0.5%
0.5%
50
50
Fitness Assessments
Fitness Assessments
0.4%
0.4%

22,489 Center Supervisor Jobs

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