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What does a center supervisor do?

Updated January 8, 2025
7 min read
What does a center supervisor do

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

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Center supervisor responsibilities

Here are examples of responsibilities from real center supervisor resumes:

  • Create reports to manage quality, production, error tracking, attendance & other KPIs.
  • Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
  • Assist in achieving and maintaining DoD certification and national accreditation equivalent.
  • Position and manage ammunition and weapon systems to ensure maximum economy of force.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Meet company KPIs for product quality.
  • Participate in the integration and implementation of RF system with update WMS applications.
  • Train new associates on RF scanners and safe operation of material handling equipment.
  • Help to troubleshoot RFID scanners and assist scan staff with guest, VIP and sponsorship issues.
  • Serve VIP Clientele by personally taking them to and insuring table/ bottle service at any venue they want to attend.
  • Act as charge nurse/supervisor on a rehabilitation unit.
  • Maintain patient privacy and confidential information per HIPAA guidelines.
  • Process itemized billing/medical records requests in adherence with HIPAA guidelines.
  • Communicate with center manager regarding any incidents involving patients or staff.
  • Maintain accurate records of operator payroll and delivery to payroll department.

Center supervisor skills and personality traits

We calculated that 13% of Center Supervisors are proficient in Develop Recommendations, OSHA, and Professional Work. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Center Supervisors that have these skills listed on their resume here:

  • Develop Recommendations, 13%

    Conduct performance evaluations, provide performance feedback and develop recommendations for process improvement.

  • OSHA, 7%

    Ensured that OSHA safety regulations and chemical handling/storage procedures are followed.

  • Professional Work, 7%

    Recorded staff attendance and maintained professional work environment.

  • Patients, 6%

    Gather information about patients to determine level of service needed; present information to Administrative Supervisors for approval to transfer.

  • Employee Training, 5%

    Ensured logistics-related safety and regulatory employee training programs are maintained effectively.

  • Performance Evaluations, 5%

    Provided employee performance evaluations to enhance the quality of customer service by proactively identifying areas of improvement.

Most center supervisors use their skills in "develop recommendations," "osha," and "professional work" to do their jobs. You can find more detail on essential center supervisor responsibilities here:

Communication skills. To carry out their duties, the most important skill for a center supervisor to have is communication skills. Their role and responsibilities require that "top executives must be able to convey information clearly and persuasively." Center supervisors often use communication skills in their day-to-day job, as shown by this real resume: "make important decisions concerning communication between toc and public in emergency situations. "

Leadership skills. Another essential skill to perform center supervisor duties is leadership skills. Center supervisors responsibilities require that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Center supervisors also use leadership skills in their role according to a real resume snippet: "provide leadership by responding to a variety emergency and non-emergency situations. "

Problem-solving skills. center supervisor responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "top executives need to identify and resolve issues within an organization." This resume example shows what center supervisors do with problem-solving skills on a typical day: "solved problems with patrons and coworkers -sustained cleanliness of work environment -maintained safety and order (cpr and aed certified)"

Time-management skills. A commonly-found skill in center supervisor job descriptions, "time-management skills" is essential to what center supervisors do. Center supervisor responsibilities rely on this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." You can also see how center supervisor duties rely on time-management skills in this resume example: "manage payroll process for employees (ensure that all employees are paid correctly and on time). "

Most common center supervisor skills

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Compare different center supervisors

Center supervisor vs. Service center manager

A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.

We looked at the average center supervisor salary and compared it with the wages of a service center manager. Generally speaking, service center managers are paid $1,462 higher than center supervisors per year.Even though center supervisors and service center managers are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require osha, performance evaluations, and performance appraisals in the day-to-day roles and responsibilities.

These skill sets are where the common ground ends though. The responsibilities of a center supervisor are more likely to require skills like "develop recommendations," "professional work," "patients," and "pet." On the other hand, a job as a service center manager requires skills like "ltl," "provide technical assistance," "continuous improvement," and "cash handling." As you can see, what employees do in each career varies considerably.

Service center managers really shine in the energy industry with an average salary of $41,317. Comparatively, center supervisors tend to make the most money in the telecommunication industry with an average salary of $41,034.The education levels that service center managers earn slightly differ from center supervisors. In particular, service center managers are 0.9% less likely to graduate with a Master's Degree than a center supervisor. Additionally, they're 0.3% less likely to earn a Doctoral Degree.

Center supervisor vs. Administrative supervisor

An administrative supervisor performs various administrative tasks for an organization. These include supervising administrative personnel and office managers, ensuring the smooth and effective management of the company's day-to-day business operations, and organizing training. Additionally, an administrative supervisor is expected to participate in the recruitment of administrative staff and evaluate their performance to ensure their ongoing success. Most employers look to hire someone with strong decision-making skills, relevant industry experience, and in-depth knowledge of policies and terminology.

A career as a administrative supervisor brings a higher average salary when compared to the average annual salary of a center supervisor. In fact, administrative supervisors salary is $13,297 higher than the salary of center supervisors per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both center supervisors and administrative supervisors have skills such as "patients," "performance evaluations," and "direct supervision. "

Each career also uses different skills, according to real center supervisor resumes. While center supervisor responsibilities can utilize skills like "develop recommendations," "osha," "professional work," and "pet," administrative supervisors use skills like "patient care," "office procedures," "hipaa," and "human resources."

Administrative supervisors earn a higher average salary than center supervisors. But administrative supervisors earn the highest pay in the health care industry, with an average salary of $56,159. Additionally, center supervisors earn the highest salaries in the telecommunication with average pay of $41,034 annually.Average education levels between the two professions vary. Administrative supervisors tend to reach similar levels of education than center supervisors. In fact, they're 3.1% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.

Center supervisor vs. Team leader/supervisor

A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

On average, team leader/supervisors earn higher salaries than center supervisors, with a $11,482 difference per year.center supervisors and team leader/supervisors both have job responsibilities that require similar skill sets. These similarities include skills such as "performance evaluations," "direct supervision," and "performance appraisals," but they differ when it comes to other required skills.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from center supervisor resumes include skills like "develop recommendations," "osha," "professional work," and "patients," whereas a team leader/supervisor is more likely to list skills in "quality standards," "sales floor," "continuous improvement," and "leadership. "

Team leader/supervisors typically earn similar educational levels compared to center supervisors. Specifically, they're 1.6% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Center supervisor vs. Managing supervisor

A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

Managing supervisors tend to earn a higher pay than center supervisors by an average of $39,859 per year.While both center supervisors and managing supervisors complete day-to-day tasks using similar skills like patients, performance evaluations, and performance appraisals, the two careers vary in some skills.Each job also requires different skills to carry out their responsibilities. A center supervisor uses "develop recommendations," "osha," "professional work," and "pet." Managing supervisors are more likely to have duties that require skills in "oversight," "hipaa," "social work," and "project management. "managing supervisors enjoy the best pay in the media industry, with an average salary of $82,331. For comparison, center supervisors earn the highest salary in the telecommunication industry.The average resume of managing supervisors showed that they earn similar levels of education compared to center supervisors. So much so that theyacirc;euro;trade;re 1.1% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.

Types of center supervisor

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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