A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Center Supervisor Responsibilities

Here are examples of responsibilities from real center supervisor resumes representing typical tasks they are likely to perform in their roles.

  • Create reports to manage quality, production, error tracking, attendance & other KPIs.
  • Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
  • Assist in achieving and maintaining DoD certification and national accreditation equivalent.
  • Position and manage ammunition and weapon systems to ensure maximum economy of force.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Meet company KPIs for product quality.
  • Participate in the integration and implementation of RF system with update WMS applications.
  • Train new associates on RF scanners and safe operation of material handling equipment.
  • Help to troubleshoot RFID scanners and assist scan staff with guest, VIP and sponsorship issues.
  • Serve VIP Clientele by personally taking them to and insuring table/ bottle service at any venue they want to attend.
  • Act as charge nurse/supervisor on a rehabilitation unit.
  • Maintain patient privacy and confidential information per HIPAA guidelines.
  • Process itemized billing/medical records requests in adherence with HIPAA guidelines.
  • Communicate with center manager regarding any incidents involving patients or staff.
  • Maintain accurate records of operator payroll and delivery to payroll department.

Center Supervisor Skills and Personality Traits

We calculated that 13% of Center Supervisors are proficient in Develop Recommendations, OSHA, and Professional Work. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Center Supervisors that have these skills listed on their resume here:

  • Develop Recommendations, 13%

    Conduct performance evaluations, provide performance feedback and develop recommendations for process improvement.

  • OSHA, 7%

    Ensured that OSHA safety regulations and chemical handling/storage procedures are followed.

  • Professional Work, 7%

    Recorded staff attendance and maintained professional work environment.

  • Patients, 6%

    Gather information about patients to determine level of service needed; present information to Administrative Supervisors for approval to transfer.

  • Employee Training, 5%

    Ensured logistics-related safety and regulatory employee training programs are maintained effectively.

  • Performance Evaluations, 5%

    Provided employee performance evaluations to enhance the quality of customer service by proactively identifying areas of improvement.

Most center supervisors list "develop recommendations," "osha," and "professional work" as skills on their resumes. We go into more details on the most important center supervisor responsibilities here:

  • Communication skills can be considered to be the most important personality trait for a center supervisor to have. According to a center supervisor resume, "top executives must be able to communicate clearly and persuasively" center supervisors are able to use communication skills in the following example we gathered from a resume: "make important decisions concerning communication between toc and public in emergency situations. "
  • Another commonly found skill for being able to perform center supervisor duties is the following: leadership skills. According to a center supervisor resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how center supervisors use leadership skills: "provide leadership by responding to a variety emergency and non-emergency situations. "
  • Center supervisors are also known for management skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a center supervisor resume: "top executives must shape and direct the operations of an organization" We also found this resume example that details how this skill is put to the test: "facilitate meetings between different branch management heads. "
  • A center supervisor responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "top executives need to identify and resolve issues within an organization" This resume example shows how this skill is used by center supervisors: "solved problems with patrons and coworkers -sustained cleanliness of work environment -maintained safety and order (cpr and aed certified)"
  • Yet another important skill that a center supervisor must demonstrate is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. This is clearly demonstrated in this example from a center supervisor who stated: "manage payroll process for employees (ensure that all employees are paid correctly and on time). "
  • See the full list of center supervisor skills.

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    What Service Center Managers Do

    A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.

    We looked at the average center supervisor annual salary and compared it with the average of a service center manager. Generally speaking, service center managers receive $1,462 higher pay than center supervisors per year.

    Even though center supervisors and service center managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require osha, performance evaluations, and performance appraisals in the day-to-day roles.

    These skill sets are where the common ground ends though. A center supervisor responsibility is more likely to require skills like "develop recommendations," "professional work," "patients," and "pet." Whereas a service center manager requires skills like "ltl," "provide technical assistance," "continuous improvement," and "cash handling." Just by understanding these different skills you can see how different these careers are.

    Service center managers really shine in the energy industry with an average salary of $41,317. Whereas center supervisors tend to make the most money in the telecommunication industry with an average salary of $41,034.

    The education levels that service center managers earn is a bit different than that of center supervisors. In particular, service center managers are 0.9% less likely to graduate with a Master's Degree than a center supervisor. Additionally, they're 0.3% less likely to earn a Doctoral Degree.

    What Are The Duties Of an Administrative Supervisor?

    An administrative supervisor performs various administrative tasks for an organization. These include supervising administrative personnel and office managers, ensuring the smooth and effective management of the company's day-to-day business operations, and organizing training. Additionally, an administrative supervisor is expected to participate in the recruitment of administrative staff and evaluate their performance to ensure their ongoing success. Most employers look to hire someone with strong decision-making skills, relevant industry experience, and in-depth knowledge of policies and terminology.

    Next up, we have the administrative supervisor profession to look over. This career brings along a higher average salary when compared to a center supervisor annual salary. In fact, administrative supervisors salary difference is $13,297 higher than the salary of center supervisors per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both center supervisors and administrative supervisors are known to have skills such as "patients," "performance evaluations," and "direct supervision. "

    But both careers also use different skills, according to real center supervisor resumes. While center supervisor responsibilities can utilize skills like "develop recommendations," "osha," "professional work," and "pet," some administrative supervisors use skills like "patient care," "office procedures," "hipaa," and "human resources."

    It's been discovered that administrative supervisors earn higher salaries compared to center supervisors, but we wanted to find out where administrative supervisors earned the most pay. The answer? The health care industry. The average salary in the industry is $56,159. Additionally, center supervisors earn the highest paychecks in the telecommunication with an average salary of $41,034.

    When it comes to the differences in education between the two professions, administrative supervisors tend to reach similar levels of education than center supervisors. In fact, they're 3.1% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.

    How a Team Leader/Supervisor Compares

    A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

    Let's now take a look at the team leader/supervisor profession. On average, these workers make higher salaries than center supervisors with a $11,482 difference per year.

    While looking through the resumes of several center supervisors and team leader/supervisors we discovered that both professions have similar skills. These similarities include skills such as "performance evaluations," "direct supervision," and "performance appraisals," but they differ when it comes to other required skills.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from center supervisor resumes include skills like "develop recommendations," "osha," "professional work," and "patients," whereas a team leader/supervisor might be skilled in "quality standards," "sales floor," "continuous improvement," and "leadership. "

    Team leader/supervisors are known to earn similar educational levels when compared to center supervisors. Additionally, they're 1.6% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of a Managing Supervisor

    A managing supervisor is a professional who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

    Managing supervisors tend to earn a higher pay than center supervisors by about $39,859 per year.

    While both center supervisors and managing supervisors complete day-to-day tasks using similar skills like patients, performance evaluations, and performance appraisals, the two careers also vary in other skills.

    Each job requires different skills like "develop recommendations," "osha," "professional work," and "pet," which might show up on a center supervisor resume. Whereas managing supervisor might include skills like "oversight," "hipaa," "social work," and "project management."

    Managing supervisors earn a higher salary in the media industry with an average of $82,331. Whereas, center supervisors earn the highest salary in the telecommunication industry.

    The average resume of managing supervisors showed that they earn similar levels of education to center supervisors. So much so that the likelihood of them earning a Master's Degree is 1.1% more. Additionally, they're more likely to earn a Doctoral Degree by 0.1%.