Customer Engagement Specialist jobs at Centerstone - 3200 jobs

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers. Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Candidates must reside in the greater Tampa, Orlando or surrounding areas in Florida. Starting Pay: $16.00/hr Start Date: February 16th, 2026 Monday-Friday schedules available 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: Communicate with our members via phone and email, exhibiting care in every interaction Listen to our members, providing empathy and solutions to their unique needs Collaborate with your team to share knowledge and best practices Accurately document Member interactions and activity Qualifications Minimum of 1 year of Customer Service experience (call center or retail) High school diploma or equivalent Available for an 8-hour shift between the hours of 6am - 8pm People-focused approach and solution mindset Ability to handle a high volume of inbound calls Strong communication skills Additional Information Achieve well-being with: 401 (k) with employer match Medical, dental, and vision with HSA and FSA options Competitive vacation and sick time off, as well as dedicated volunteer days Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts Up to $5,250 paid back to you on eligible education expenses Pet care discounts for your furry family members Financial support in times of hardship with our Achieve Care Fund A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Videos To Watch ****************************

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. **Objectives:** This position is responsible for processing implant cards returned to Bausch + Lomb which includes processing unbilled implant Purchase Orders, maintenance of Physician information, and helping to identify and resolve problems. As part of the Customer Operations department, this position will also share responsibility for providing superior customer satisfaction by responding to customer or sales representative inquiries for products in the Surgical Division. **Responsibilities** Provide support for set-up and changes to accounts in customer master database including: working with Customer Service, Sales and Credit teams. Implant card preparation, scanning, and maintenance. Administer weekly reports for unbilled data and provide supporting information where necessary to collect purchase orders from customers. Implant card preparation, scanning, and maintenance. Maintenance of customer contacts through SFDC. Assist Sales, Customer Service and the regional team as necessary. Must be able to establish a thorough understanding of our products and communicate information accordingly. Must be able to employ customer service skills to assist the customer and internal Sales representatives in difficult situations. Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements. **Requirements:** High School Diploma. Minimum 2 years Customer Service experience. Proficient with Microsoft Office Suite (Word, Excel, Outlook). Demonstrate excellent organizational skills along with the ability to handle multiple tasks. Strong Communication skills required (verbal and written). Must be detail oriented. Must be dependable and consistent on attendance. Experience working with data within database environments. **Preferred Qualifications:** Some college Experience working in a regulated industry such as medical device or healthcare. **We offer competitive salary & excellent benefits including:** + Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date + 401K Plan with company match and ongoing company contribution + Paid time off vacation (3 weeks - prorated upon hire), floating holidays and sick time + Employee Stock Purchase Plan with company match + Employee Incentive Bonus + Tuition Reimbursement (select degrees) + Ongoing performance feedback and annual compensation review This position may be available in the following location(s): [[location_obj]] All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$000,000.00 and $000,000.00] [or $00.00 - $00.00 per hour]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors. U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation. Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement (******************************************************************************************************** . Our Benefit Programs:Employee Benefits: Bausch + Lomb (***************************************** Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience. Schedule: Remote Role / Monday - Friday 8am to 5pm. >> We offer our team the best Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims. Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors. Submit and follow up on HCHB Support Tickets. Assist in project tasks related to new agency acquisitions. Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues. Identifying trending issues and providing thorough research and documentation of findings. Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite. Ability to take assigned projects to successful completion. The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications. Position Requirements & Competencies: High school diploma or GED equivalent, some college preferred. No less than 2 years of recent HCHB software experience. Excellent written and oral communication skills. Excellent customer service skills. Computer proficiency required: including intermediate level knowledge in Microsoft Suite. Ability to analyze and interpret situations to complete tasks or duties assigned. Detail oriented, strong organizational skills. Team players who are passionate about their work and will actively contribute to a positive and collaborative environment. Quick learners with strong problem solving and creative thinking abilities. Driven individuals who remain engaged in their own professional growth. Ability to Travel: Heavy travel (varies and may exceed 50%) is required during acquisition phases. Some travel may be required on weekends or evenings. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9930 to ************ #ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II, Customer Service Operations administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. + Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. + Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. + Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. + Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders. + Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/13/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ \#LI-DP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

GENERAL STATEMENT OF RESPONSIBILITY: Responsible for coordinating and clinical testing clients by confirming collection site capabilities, processing client requests, and maintaining accurate records in the Customer Service Module. This role ensures timely supply management, communicates service delays or issues to management, and actively follows up on pending orders to secure necessary documentation, contributing to efficient and reliable service delivery. ESSENTIAL FUCTIONS: Level 1 Contact collection sites to confirm their capability to perform requested services. Process email and phone requests and update Customer Service Module accordingly Coordinate supply orders for collection sites Communicate delays or supply issues impacting service levels to management. Follow up on pending orders, including collection site outreach for documentation. Perform other duties as assigned. Level 2 Perform all Level 1 responsibilities. To be eligible for Level 2 promotion, the employee is expected to have shown mastery in level 1 Customer Experience Coordinator duties. Eligible coordinators will also have demonstrated work accountability and consistent accuracy in their work performed. Review and verify documentation to ensure accuracy and compliance with required standards. Coordinate with paper clinics to process and deliver results to customers electronically. Facilitate service completion for donors by arranging alternative solutions when collection sites are unavailable. Manage logistics for non-contracted sites, including scheduling services, ensuring document return, and processing payments. Monitor and track orders through completion, proactively identifying and communicating potential issues to customers. Guide collectors on workflow and assist with documentation retrieval. Assist in staff training as needed. JOB QUALIFICATIONS: EDUCATION: High School Diploma or equivalent EXPERIENCE: 1 year of sales or customer service experience. SKILLS & ABILITIES: Cooperative approach to client relations Well-developed interpersonal skills Ability to communicate professionally both verbally and written. Proficient with Microsoft Applications (Excel, Word, Outlook) Detail oriented Strong organizational skills Adaptable and works well under pressure Analysis and problem-solving abilities Ability to handle multiple tasks Following through and dependability Ability to prioritize and easily adapts to changing priorities Team oriented Ability to be at work and on time Ability and judgment to interact and communicate appropriately with other employees, clients and management Maintain confidentiality of all company and client information. Comply with applicable safety and health regulations. Keep work area organized and clean. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions. This position requires the necessary physical attributes for office work such as: Sitting for extended lengths of time Close vision requirements due to computer work Repetitive use of hands, fingers, wrists and elbows for operating a computer and telephone Light lifting, up to 10 pounds EQUIPMENT: PC and communications equipment, Copier, Microsoft applications. OTHER: Overtime as required to meet customer needs; to be determined daily. Weekend work as necessary. The employer shall, in its discretion, modify or adjust this position to meet the company's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. * denotes essential job function An Equal Opportunity Employer Pay Range: $18.00 - $31.00 Starting Pay Range: $18.00-$20.00 Benefits for Full Time Employees: Medical, Dental, Vision Life/AD&D Supplemental Life/AD&D Section 125 FSA Plan 401(k) Short and Long-Term Disability Paid Time Off Holidays Tuition Reimbursement

Schedule: Saturday - Wednesday 6:30am - 3:30pm (days off are Thursday and Friday) Training Schedule: First two weeks onsite, Monday - Friday. Hybrid Environment: Must be able to come onsite once every two weeks. Tentative to change. The key responsibilities of the Call Center agent include but not limited to: Duties and Responsibilities Prompt and regular attendance at an assigned work location Achieves desired results in: Calls Answered, Calls Converted and Scheduled Appointments Answers incoming calls and responds to inquiries from patients or their family members Place outbound calls to patients, referral partners and leads Is well-versed in, and can successfully explain, BHG's treatment program to patients or their family members Coordinates with treatment center staff to schedule appointments as quickly as possible Manages and resolves patient concerns Identifies and escalates issues to supervision in a timely manner Provides complete and accurate information about BHG's treatment program to potential customers Researches information for patients as requested Routes calls to appropriate staff Documents call information in accordance with established operating procedures and guidelines Recognizes, documents and alert supervision of trends in customer requests, inquiries or complaints Follows up with patients in a timely manner when necessary Completes call logs and reports Regulatory Holds a basic understanding of alcohol/drug abuse and addiction Complies with all federal, state and local regulatory agency requirements Complies with all accrediting agencies Marketing and Outreach Participate in community and public relations activities as assigned. Professional Development Demonstrates the belief that addiction is a brain disease, not a moral failing Demonstrates hope, respect and caring in all interactions with patients and fellow Team Members Establishes and maintains positive relationships in the workplace Can work independently and under pressure while handling multiple tasks simultaneously Makes decisions and uses good judgment with confidential and sensitive issues Deals appropriately with others in stressful or other undesirable situations and seeks direction from supervisors when necessary Training Participate in and provide in-service trainings as required by federal, state, local, and accrediting agencies Attend conferences, meetings and training programs as directed Minimum Requirements The Call Center agent must comply with federal and state regulations regarding certification, licensure, and degree. Qualifications High School Diploma or GED required A minimum of 1 year call center experience Must have strong understanding of addiction, commonly abused substances and their classification A history of demonstrated success in a professional clinical or medical environment A highly motivated self-starter & fast learner Exceeds customer/team expectation Excellent interpersonal, oral and written communication skills Excellent Decision Making & Problem Solving Skills Maintain a high level of accuracy and attention to detail Problem analysis and assessment Time management In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below: High integrity Excellent verbal and written communication skills Sound judgment Efficient Self-starter Ability to work independently and under pressure while handling multiple tasks simultaneously Ability to make decisions and use proper judgment with confidential and sensitive issues Must be able to react quickly and make effective decisions Demonstrate basic computer/word processing skills Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs Physical Requirements and Working Conditions The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business. Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes. Vision adequate to read correspondence, computer screen, forms, etc. Be able to sit for long periods of time, some bending, stooping and stretching Variable workload, periodic high stress and activity level Keyboarding for long periods of time Disclaimer The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time. BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Benefits As a Customer Service Representative at Lutheran Medical Group you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles. Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards. Essential Functions Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction. Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately. Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions. Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures. Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions. Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience. Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction. Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications * Associate Degree or coursework in Business, Communications, or a related field preferred * 1-2 years of experience in customer service, call center, or administrative support required Knowledge, Skills and Abilities Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar. Strong verbal and written communication skills, ensuring clear and professional interactions. Ability to handle high call volumes and multi-task across different customer service platforms. Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively. Proficiency in customer service software, CRM systems, and Microsoft Office applications. Ability to remain calm and professional in high-stress situations while de-escalating customer concerns. Strong attention to detail in data entry, documentation, and customer interactions. Ability to work independently and as part of a collaborative team in a fast-paced environment.

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Summary: Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility. Minimum Qualifications: Education: Essential: * HS Graduate or Equivalent GED Experience: Essential: * Customer Service related one year Facility: BayCare Health System, Durable Medical Equipment Home Care Location: Largo, FLStatus: Full Time, Exempt: NoShift Hours: Varies Weekend Work: Occasional On Call: No Equal Opportunity Employer Veterans/Disabled

To professionally and efficiently answer and connect all calls to the areas requested. Responsible for all appointment scheduling to include: new client registration and preparation of new client file. Responsible for professionally and efficiently processing the coordination and scheduling of new clients to be seen by the clinician. To support all clients, physicians, internal staff and the business community in a professional manner while assisting in the daily operations of the Centralized Scheduling Department. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Answers phones scheduling client appointments. Attends and participates in department staff meetings and training sessions. Demonstrates ability to use all new phone scripts and processes established for centralized scheduling or client calls. Escalates calls that need further assistance or research to Senior Customer Service Representative for additional support. Obtains all required demographic data from the client and enter the data into the computer system to pre-register the new patient. Participates in emergency preparedness drills and executes key role in emergencies as instructed by the Safety Department. Records pertinent information into department Communication that includes (but not limited to): consumer/employee complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other team members/supervisor. Reports all telephone repair problems as directed in department procedures. Reviews all Communications at the beginning of each shift. Strives to de-escalate irate callers and escalates to Senior Customer Service Representative for guidance or support. Tailors communication using appropriate manners and methods to the population that is being serviced. Updates computer-based telephone directory and physician on call schedules upon notification or request of change. Verifies, and records all communication with physician's/case managers. Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency and one (1) year of customer service or administrative experience, preferably in the medical field. Licenses or Certifications * None Other Requirements Adheres to CHCS behavior principles and the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Behavioral Principles itself. Must be familiar and comply with CHCS safety policies and rules; Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. Must use all appropriate safety equipment, features, and procedures established by CHCS and immediately report all unsafe conditions to the department manager. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. * Experience using multiple systems/applications simultaneously SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: Applicable software applications. CHCS behavior principles. CHCS medical records policy and procedure. CHCS programs and services provided. Contract requirements. HIPPA requirements. Modern office procedures, methods and computer equipment. Service codes for insurance. Skilled in: Customer service. Organization and time management. Performing a variety of duties, often changing from one task to another of a different nature Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Performing detailed tasks with minimal or zero errors. Ability to: Accurately organize and maintain paper documents and electronic files. Adapt and thrive in a fast-paced environment. Adapt to rapidly changing technologies. Effectively and professionally communicate, both verbally and in writing Establish and maintain effective working relationships. Maintain accurate and complete records. Maintain the confidentiality of information and professional boundaries. Meet schedules and deadlines of the work. Prepare intake referrals. Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 7am - 4pm 6655 First Park Ten - CSS Plaza Code : 6857-4 MAXIMUM HOURLY RATE: $17.46

Now Hiring: Client Service Specialist Dog Grooming, Boarding & Daycare Center Do you love dogs and enjoy helping people? Our growing dog grooming, boarding, and daycare center is looking for a Client Service Specialist to be the friendly face and voi Client Service, Specialist, Customer Service, Animal Care, Retail, Client

What We Offer: ECMO Specialist Unit: Cardiac ICU Schedule: Full-time nighthift (7:00PM - 7:00AM) This is a specialized team small environment and family like team with supportive leadership. Provides care to patients in cardiac or respiratory failure receiving ECMO (Extracorporeal Membrane Oxygenation). Includes monitoring and maintaining ECMO patients and rapid response for ECMOcannulation. Responsible for all aspects of monitoring and troubleshooting the ECMO circuit and related equipment during the treatment period. Our Cardiac ICU is a specialized unit committed to delivering advanced care to critically ill patients with complex cardiovascular conditions. We care for patients requiring high acuity procedures and interventions including implantation of mechanical circulatory support. We foster a collaborative, team oriented and supportive environment focused on patient-centered care and professional growth. What We're Looking For: Education: Graduate of an accredited Registered Nurse program or Respiratory Therapy program is required with current licensure and certification as appropriate. For RN, BSN preferred. Experience: Minimum of (2) two years of direct patient care experience in a neonatal, pediatric or adult ICU setting is required. License/Certification: Current Basic Life Support for Healthcare Provider status according to American Heart Asociation, required. ACLS, preferred. Additional skills required: Provides valuable assessment skills to the ECMO physician and perfusionist. What You'll Do: It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLE Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff and other departments to ensure patients? needs are met. Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage. Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff. KEY SUCCESS FACTORS Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Excellent data entry, numeric, typing and computer navigational skills. Knowledge of patient portal preferred. Knowledge of customer service principles and practices preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast paced, constantly changing, and stressful environment. BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience

Provide peer support services as part of a multi-disciplinary team to people with mental health and/or substance use disorders including individuals utilizing Intensive Outpatient Program services (IOP). . Service provisions will focus on working with clients to enhance their recovery. Services are provided to individuals, groups, or community resources. Essential Job Responsibilities Provide individualized, ongoing guidance, coaching and support. Provide ongoing support for individuals enrolled in Intensive Outpatient Program (IOP) Services. Coordinating support services for clinical team delivering IOP services. Provide training in the use of personal and community resources. Assist in developing formal and informal community support. Assist the individual being served by increasing their social support networks of relatives, friends and/or significant others. Offer encouragement in times of crisis. Advocate on behalf of people with behavioral health problems to protect the client's rights and to assist in reducing associated stigma. Work in cooperation with Behavioral Health and Medical teams, family members or significant others involved in the client's recovery plan. Attend Agency staff meetings, Case Conferences, Individual and Group Supervision. Attain established standards of productivity. Observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals. Be responsible for understanding client rights, policy and procedures. Participate in staff training and development. Serve on designated committees within the agency. Always maintain professional standards and observe the guidelines established within the Code of Ethics and Conduct. Perform other related duties as assigned. Culture of Service: 3 C's Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions. Competency * Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Safety Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understand and appropriately act upon the assigned role in Emergency Code System. Understand and perform assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. Physical Requirements This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting. Other Participates in health center developmental activities as requested. Other duties as assigned. Travel Details Travel to community resources will be expected. Skills: Ability to create positive report with individual with substance use disorder that may be actively using Being in recovery for more than a year Knowledge about SUD services in the community Ability to involve may providers and services with clients Ability to communicate effectively with all parties involved. Education: High school diploma required. Licenses: Peer Certification will be required within 6 months of being hired.

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

Requirements / Qualifications: Education/Experience: High School Diploma or GED equivalent. Knowledge of HIV transmission and prevention. Licensure / Certification: Maintain current CPR certification from the American Heart Association. Skills / Ability: Verbal and written fluency in English. Creole and Spanish desirable. Knowledge of HIV/AIDS transmission/prevention desirable. POSITION RESPONSIBLITIES (THIS IS A NON-EXEMPT POSITION) Maintains anactive caseloadof clients who need case management and supportive counseling onan ongoing basis. Implements ongoing monitoring of clients' needs, and evaluation of services. Exercise andpromotesa functional referral system with all departments within CHIsystem to ensure quality care. Coordinates with various external resources to provide services for patients as needed. Maintains records of services provided to clients and completes records for funding programs,assistsin gathering and completes records for funding programs,assistin gatheringand compilinginformation for internal and external reports. Participates in patient/community education (internal and external) and home visits when necessary. Communicates to supervisor/appropriatestaffpertinent information. Participates in Quality Assurance Program and continuing education asrequired. Maintains all licenses and/or certificates asrequiredforjob. Maintains 80% productivity monthly. Reports to work on time and ready to work with minimal absenteeism. Completes B&E (billing and encounter) forms within the same day of intervention. Providesaccurateandtimelydocumentation in patient charts within 24hrsof intervention. Adheres to Confidentiality Policies and Procedures / HIPPA Regulations. Performs other duties as assigned.

Job Title & Specialty Area: GRC Specialist Department: IT Security Shift: Monday - Friday Job Type: Remote (must live in Texas) Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary: The IT Security Governance, Risk & Compliance (GRC) Specialist plays a critical role in ensuring that the organization adheres to healthcare regulations, mitigates risks, and maintains a robust compliance program. This individual will support governance, risk, and compliance initiatives by assessing regulatory requirements, identifying potential risks, and ensuring alignment with industry standards such as HIPAA, HITECH, NIST CSF, and other relevant frameworks. Responsibilities: Governance: Assist in developing, maintaining, and enforcing healthcare policies and procedures. Support the implementation and management of governance frameworks, ensuring alignment with organizational objectives and healthcare regulations. Collaborate with stakeholders to ensure compliance with applicable standards and best practices. Risk Management: Conduct risk assessments, including the identification, analysis, and prioritization of risks related to healthcare operations, IT systems, and third-party vendors. Develop and maintain the organization's risk register and track remediation efforts. Participate in incident response planning and tabletop exercises to improve organizational preparedness. Compliance: Monitor and ensure compliance with regulatory requirements such as HIPAA, HITECH, CMS guidelines, and state-specific healthcare laws. Support audit and assessment processes, including preparing documentation, responding to audit requests, and implementing corrective actions. Assist in managing third-party risk assessments, ensuring vendor compliance with healthcare security and privacy standards. Reporting and Documentation: Prepare and deliver compliance and risk reports to leadership, including metrics, dashboards, and key performance indicators (KPIs). Maintain accurate documentation of compliance activities, risk assessments, and governance efforts. Collaboration and Training: Partner with internal teams (e.g., IT, Legal, Operations) to address compliance gaps and enhance security posture. Provide training and awareness sessions to staff on healthcare compliance, risk management, and policy requirements. Act as a liaison with external auditors, regulatory agencies, and third-party vendors. How You'll Be Successful:WORK EXPERIENCE * At least 1 year of experience in governance, risk and compliance roles, preferably within healthcare - required * Familiarity with healthcare regulations (HIPAA, HITECH, CMS) and industry standard (NIST CSF, HITRUST, ISO 27001) - preferred EDUCATION * Four-year bachelor's degree or equivalent experience Healthcare administration, Information Security, Risk Management, or a related field - required LICENSES AND CERTIFICATIONS * CHC, CISA, CCSFP or CISSP certification - preferred A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute. Holistic Benefits - How We'll Care for You:· Employee portion of medical plan premiums are covered after 3 years.· 4%-10% employee savings plan match based on tenure· Paid Parental Leave (up to 12 weeks)· Caregiver Leave· Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

The RCM OPEX Specialist plays a critical role in optimizing the financial performance of healthcare organizations by ensuring that revenue cycle management processes are efficient and compliant with industry regulations. This position requires detail-oriented professionals who can navigate complex insurance claims and reimbursement processes. Essential Job Functions Manage internal and external customer communications to maximize collections and reimbursements. Analyze revenue cycle data to identify trends and proactively remediate suboptimal processes. Maintain fee schedule uploads in financial and practice operating systems. Review and resolve escalations on denied and unpaid claims. Collaborate with healthcare providers, payors, and business partners to ensure revenue best practices are promoted. Monitor accounts receivable and expedite the recovery of outstanding payments. Prepare regular reports on refunds, under/over payments. Stay updated on changes in healthcare regulations and coding guidelines. *NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position. Other Essential Tasks/Responsibilities/Abilities Must be consistent with Femwell's core values. Excellent verbal and written communication skills. Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. Excellent organizational skills and attention to detail. Excellent time management skills with proven ability to meet deadlines and work under pressure. Ability to manage and prioritize multiple projects and tasks efficiently. Must demonstrate commitment to high professional ethical standards and a diverse workplace. Must have excellent listening skills. Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. Must maintain compliance with all personnel policies and procedures. Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members. Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position. Education, Experience, Skills, and Requirements Bachelor's degree preferred. Minimum of 2 years of experience in medical billing, coding, revenue cycle or practice management. Strong knowledge of healthcare regulations and insurance processes. Knowledgeable in change control. Proficiency with healthcare billing software and electronic health records (EHR). Knowledge of HIPAA Security preferred. Hybrid rotation schedule and/or onsite as needed. Medical coding (ICD-10, CPT, HCPCS) Claims management (X12) Revenue cycle management Denials management Insurance verification Data analysis Compliance knowledge Comprehensive understanding of provider reimbursement methodologies Billing software proficiency

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Night (United States of America) **Address:** 1500 SW 1ST AVE **City:** OCALA **State:** Florida **Postal Code:** 34471 **Job Description:** + Manages ECMO circuits and equipment during patient care, including circuit interventions and change-outs. + Observes, monitors, assesses, and reports patient status and response to ECMO therapy. + Collaborates with multidisciplinary teams to provide comprehensive care for ECMO patients. + Participates in building and priming disposable ECMO circuits and other related equipment. + Leads ECMO patient transport, both within and between hospitals. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Associate (Required), Bachelor's of Nursing, Master's of NursingAdvanced Cardiac Life Support Cert (ACLS) - RQI Resuscitation Quality Improvement, Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, NIH Stroke Scale (NIHSS) - EV Accredited Issuing Body, Registered Nurse (RN) - EV Accredited Issuing Body, State Registered Respiratory Therapist (RRT) - EV Accredited Issuing Body **Pay Range:** $34.71 - $64.55 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Medical Assistant & Technician Services **Organization:** AdventHealth Ocala **Schedule:** Full time **Shift:** Night **Req ID:** 150661872

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Night (United States of America) Address: 1500 SW 1ST AVE City: OCALA State: Florida Postal Code: 34471 Job Description: Manages ECMO circuits and equipment during patient care, including circuit interventions and change-outs. Observes, monitors, assesses, and reports patient status and response to ECMO therapy. Collaborates with multidisciplinary teams to provide comprehensive care for ECMO patients. Participates in building and priming disposable ECMO circuits and other related equipment. Leads ECMO patient transport, both within and between hospitals. The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: Associate (Required), Bachelor's of Nursing, Master's of NursingAdvanced Cardiac Life Support Cert (ACLS) - RQI Resuscitation Quality Improvement, Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, NIH Stroke Scale (NIHSS) - EV Accredited Issuing Body, Registered Nurse (RN) - EV Accredited Issuing Body, State Registered Respiratory Therapist (RRT) - EV Accredited Issuing Body Pay Range: $34.71 - $64.55 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.