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Become A Central Communications Specialist

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Working As A Central Communications Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Central Communications Specialist Do At Kelly Services

* List in order of importance)
* Perform all duties associated with operations of Site Services.
* Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Training, and other assorted tasks along with direct customer interfacing relative to job functions.
* Interfaces directly with customer Point-of
* Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.
* Utilizes customer computer systems: ESS, Citrix, VBQ, Info Access, Intranet, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, StockTracker, ChemSW, Ship Tracker, JD Edwards and customer specific applications.
* Trains associates on all service offerings.
* Provides level 3 ESS Support (Full customer services, credit rebills, invoice scrubbing).
* Modifies, designs and maintains quality metrics and key performance indicators.
* Manages a budget related to expense reports.
* Meets revenue, TOE, safety, performance and quality goals and objectives:
* Creates programs for enhanced service efficiencies.
* May require traveling to customer sites.
* Perform other duties as assigned

What Does A Central Communications Specialist Do At Florida Hospital

* Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program
* Communication: Ensures timely communication with patients, significant others and other healthcare providers through professional collaboration
* Utilizes effective oral and written communication skills, maintains required level of confidentiality and interacts effectively with employees at all levels.
* Discusses referrals with physician when appropriate.
* Participates in community education and outreach programs related to Florida Hospital Community Care (FHCC).
* Collaborates with other healthcare providers to deliver patient-centered care coordination in a manner consistent with safe, efficient and cost-effective resource utilization.
* Coordinates with other disciplines and community resources.
* Discusses progress of patients with other members of FHCC team, as appropriate.
* Works collaboratively with the FHCC team to integrate service delivery system for co- morbidity/co-occurring treatment.
* Works in collaboration with FHCC, subsidiaries, and external collaborating agencies/groups to develop a system of continuity of care.
* Plans, implements and documents patient visits.
* Documents on chart timely and appropriately
* Develops educational materials as necessary for use with patients and families.
* Assists with community outreach educational programs related to care coordination.
* Assists with development and distribution of educational materials as necessary for use in community programs.
* Assists with the assessment of needs, development and presentation of community medical and psycho-educational trainings

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How To Become A Central Communications Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Central Communications Specialist jobs

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Central Communications Specialist Demographics

Gender

  • Female

    57.1%
  • Male

    41.1%
  • Unknown

    1.8%

Ethnicity

  • White

    68.1%
  • Hispanic or Latino

    24.9%
  • Asian

    5.5%
  • Unknown

    0.9%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    83.3%
  • German

    8.3%
  • Italian

    8.3%

Central Communications Specialist

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Central Communications Specialist Education

Central Communications Specialist

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Top Skills for A Central Communications Specialist

OutstandingCustomerServiceCheckoutPartnersFinancialTransactionsFinancialGoalsDataEntryTrafficFlowFront-EndActivitySIGAppropriateRatiosMedicalAbbreviationsIPBPharmacyOverrideCapabilitiesWalgreensRoleModelsSchedulingDecisionsDispatchEmergencyOrdersO/SAuditPunctuality

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Top Central Communications Specialist Skills

  1. Outstanding Customer Service
  2. Checkout Partners
  3. Financial Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Assist the departments in achieving financial goals sales and role models outstanding customer service.
  • Provided direction to Central Checkout Partners, as well as feedback and coaching.
  • Reviewed, evaluated, analyzed, and approved various financial transactions
  • Reviewed and suggested various marketing methods to reach departmental financial goals.
  • Maintained requires standards in data entry, speed and accuracy.

Top Central Communications Specialist Employers