A communications specialist facilitates corporate internal and external communications systems, provides general information to internal and external audiences, fosters relationships with advocates and key individuals, and assists in communication of strategies or messages from senior leadership.

Central communications specialists can work in a wide variety of establishments, ranging from customer service organizations to healthcare facilities. They are expected to support staff with the use of various communication platforms.

Those pursuing this career need excellent English language skills and outstanding organizational and planning abilities. Having a degree in communications, public relations, or a related field is also a plus.

What Does a Central Communications Specialist Do

There are certain skills that many central communications specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed interpersonal skills, problem-solving skills and writing skills.

Learn more about what a Central Communications Specialist does

How To Become a Central Communications Specialist

If you're interested in becoming a central communications specialist, one of the first things to consider is how much education you need. We've determined that 47.3% of central communications specialists have a bachelor's degree. In terms of higher education levels, we found that 4.1% of central communications specialists have master's degrees. Even though most central communications specialists have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Central Communications Specialist
Top Central Communications Specialist Jobs Near You

Central Communications Specialist Career Paths

Average Salary for a Central Communications Specialist

Central Communications Specialists in America make an average salary of $41,083 per year or $20 per hour. The top 10 percent makes over $53,000 per year, while the bottom 10 percent under $31,000 per year.
Average Central Communications Specialist Salary
$41,083 Yearly
$19.75 hourly

What Am I Worth?


Roles and Types of Central Communications Specialist

There are several types of central communications specialist, including:

Switchboard Operator


If you've got strong communication skills and enjoy speaking on the telephone, you're best suited for the switchboard operator job. Starting a job as a switchboard operator is an excellent way to begin a career in office administration, secretarial work, or customer service. Being a switchboard operator, you'll be the first point of contact between a company and the outside world. Your core duty is to ensure the incoming telephone calls are transferred, directed to the appropriate person or department.

Being a telecommunication professional generally, your main task is to answer and direct incoming telephone calls for a company or organization. While answering a telephone call, you may evaluate and identify its nature, provide any telephone assistance, and direct the call to the requested person or department. As a switchboard operator, your other main tasks are keeping a log of calls, updating the company's internal directory, working with front desk personnel, and general administrative duties.

The minimum requirement to become a switchboard operator is a high school diploma or equivalent qualification. However, attaining a course for switchboard operator or receptionist and experience with customer service or a call center may help raise you to potential employers. To be successful, you must possess excellent telecommunications skills and a solid ability to operate a telephone switchboard.

Being a switchboard operator, you may work in the company's contact or call center, offices, public or private businesses, hospitals, schools, and other professional practices. You may work full-time, part-time, or in flexible shifts. Working as a switchboard operator, you may take advantage of a range of career development opportunities. As you gain experience, you may become an administrative assistant or secretary.
  • Average Salary: $31,281
  • Degree: High School Diploma

Phone Operator


A phone operator helps clients by transferring calls, answering questions, and providing information. They attend to customer requests, using alphabetical or geographical directories to answer questions. They assist people with physical disabilities or people who are in emergencies to make calls. Similarly, they help clients with special billing requests. Asides from that, they operate phone switchboards and systems to aid complete connections. Phone operators may perform clerical duties, which include typing, sorting mail, and updating directory information. They operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. They promote company products, services, and savings plans.

A high school diploma or its equivalent is the minimum academic requirement for phone operators. You can find employment in business firms, answering services, schools, hospitals, and public offices. You must possess communication, patience, and maths skills. Phone operators earn an average salary of $30,829 per year. This ranges between $21,000 and $44,000.

  • Average Salary: $30,289
  • Degree: High School Diploma

PBX Operator


A PBX operator is responsible for switching calls on local lines within the internal telephone system of a large company or corporation. PBX stands for private branch exchange and is a system that enables users to have external telephone lines without having to maintain a separate line for each user.

A PBX operator is the modern-day replica of a switchboard operator who routes calls within the company, transfers information, takes and forwards messages, and deals with administrative tasks. Handling emergency calls and screening dangerous situations, and informing security in case of any suspicious activity related to the phone lines is also on the PBX operator.

Customer service skills will be your most valuable asset when applying for a PBX operator position, beating any formal education or degree. With a high school diploma, basic computer skills, experience in word processing and data entry, you will be the ideal candidate. Whatever else you need, you will pick up from your colleagues or over the course of on-the-job training.

  • Average Salary: $29,942
  • Degree: High School Diploma

States With The Most Central Communications Specialist Jobs

Mouse over a state to see the number of active central communications specialist jobs in each state. The darker areas on the map show where central communications specialists earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Central Communications Specialist Jobs By State

RankStateNumber of JobsAverage Salary
3New York1,383$46,236
8North Carolina847$33,786
12New Jersey644$41,919
29South Carolina259$37,811
38New Mexico164$41,046
39New Hampshire160$45,263
41West Virginia141$43,876
44North Dakota117$33,781
46South Dakota108$38,560
48Rhode Island97$47,136

Central Communications Specialist Education

Central Communications Specialist Majors

26.7 %

Central Communications Specialist Degrees


47.3 %


22.1 %

High School Diploma

18.9 %

Top Skills For a Central Communications Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 28.0% of central communications specialists listed customer service on their resume, but soft skills such as interpersonal skills and problem-solving skills are important as well.

Choose From 10+ Customizable Central Communications Specialist Resume templates

Zippia allows you to choose from different easy-to-use Central Communications Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Central Communications Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Central Communications Specialist Demographics

Central Communications Specialist Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among central communications specialists, 58.1% of them are women, while 41.9% are men.

  • The most common race/ethnicity among central communications specialists is White, which makes up 59.4% of all central communications specialists.

  • The most common foreign language among central communications specialists is Spanish at 66.7%.

Online Courses For Central Communications Specialist That You May Like

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Best States For a Central Communications Specialist

Some places are better than others when it comes to starting a career as a central communications specialist. The best states for people in this position are California, Minnesota, Connecticut, and Rhode Island. Central communications specialists make the most in California with an average salary of $49,222. Whereas in Minnesota and Connecticut, they would average $48,088 and $47,596, respectively. While central communications specialists would only make an average of $47,136 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wyoming

Total Central Communications Specialist Jobs: 93
Highest 10% Earn:
Location Quotient:

2. Delaware

Total Central Communications Specialist Jobs: 188
Highest 10% Earn:
Location Quotient:

3. Nevada

Total Central Communications Specialist Jobs: 202
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Central Communications Specialists

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Top Central Communications Specialist Employers

Most Common Employers For Central Communications Specialist

RankCompanyAverage SalaryHourly RateJob Openings
1Ernst & Young$61,978$29.801
2Health Research, Inc.$56,585$27.204
3FCA US LLC$46,820$22.512
4Enloe Medical Center$44,588$21.441
5Univ Of Colorado-Colorado Spgs$43,977$21.141
6Oregon Health & Science University$43,633$20.989
9United Dominion Realty Trust$40,063$19.268
10BMO Harris Bank$39,226$18.861