Central Florida Health Care, Inc. jobs in Lakeland, FL

Title: Call Center Representative - Medical Reports to: Call Center Supervisor FLSA Status: Non-Exempt Personnel Supervised: None Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments. MINIMAL QUALIFICATIONS: Education: High School Graduate or GED Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required. Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm. RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Schedule medical, dental and optometry appointments by phone. Collect patient demographic and insurance information. Cancel and reschedule medical, dental and optometry appointments Understand and apply CFHC scheduling template. Transfer calls appropriately Work provider follow-up requests on outbound calls Must be available from 7 am until 6 pm BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more spent standing/sitting. Independently mobile Lifting and/or transporting up to 20lbs. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

The Medical Records Manager is responsible for the management and oversight of the medical records department to ensure accurate, complete, and confidential maintenance of patient health information. The role involves leading a team of medical records staff, maintaining compliance with legal and regulatory requirements, and optimizing the efficiency of department operations through the implementation of policies/procedures and the use of technology. Effective, forward pursuit and departmental/corporate documentation of performance improvement is required. Work with Management to design and systematically monitor analyze and improve performance in order to improve patient outcomes. Adhere to JC, HRSA, and other regulatory funding requirements. MINIMAL QUALIFICATIONS: Education: An Associate's Degree from an accredited college or university in business/healthcare management preferred. Experience: Supervisory or lead performance with a healthcare organization. RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. Complete all required paperwork on time. (Payroll sheets, evaluations, data analysis, etc.) Provide leadership, guidance, and supervision to medical records clerks. Oversee, develop and implement the policies, processes and procedures for medical records staff. Coordinate daily with medical records staff to ensure that all records are maintained in compliance with law and the organization's procedures. Monitor and evaluate systems to improve record-keeping procedures. Stay current with state and federal laws related to medical record keeping and privacy. Coordinate the activities of the medical records. Expedite workflow; assign duties, scheduling and review/monitor staff performance. Collaborate on performance evaluations, job interviews, scheduling recommendations for hiring and termination, occurrence reports, disciplinary actions, and other related reports for staff to Director of Managed Care. Keep medical records staff informed regarding current issues in the medical/dental community that could have an impact on CFHC. Working knowledge of all aspects Medical Records Policies and Procedures Investigate, resolve medical records issues Work with team lead and others to approve supply requisitions and complete work orders Recommend ideas that streamline efficiency in accord with established policies and guidelines Collaborate with QI/RM regarding chart audits Participate in CFHC's committees, as assigned Review/Monitor medical records staff preparation of records for release to attorneys Review/Monitor record filing/mis-filing or missing chart process Participate in orientation and training medical records staff on policies and procedures Maintain computer literacy Perform other duties as assigned BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more time spent standing/walking Independently mobile Ability to lift weight equivalents to what would be required when lifting supplies and equipment. Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Title: Dental Mobile Team Driver Reports to: Assistant Director of Clinical Operations FLSA Status: Non-Exempt The Dental Mobile Team Driver will be responsible for maintenance-oversight and delivery of mobile unit vehicles and equipment to dental outreach events. The Dental Mobile Unit Driver will work closely with the Mobile Dental Team to offer support as well as contribute to the team's compliance with department programs, required reporting and any other duties, as necessary. MINIMAL QUALIFICATIONS: Valid Florida Driver's License or Valid CDL where required Experience driving commercial/company vehicles Experience troubleshooting vehicle and equipment issues, using manuals and outside resources Experience in scheduling vehicle and equipment repairs Insurable with CFHC's vehicles Insurance Successfully pass pre-employment background check including drug test and MVR check Read the English language to the extent necessary to understand directions and instructions High school diploma or equivalent BLS Certification (preferred) Exceptional customer service skills RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS Ensure Dental Mobile vehicles (vans, cars, mobile clinics) are maintained including but not limited to: Collaborating with Facilities to ensure maintenance is scheduled / follow up until completed Maintaining vehicles; keep tidy/visibly clean, clutter free, safe Housekeeping of mobile clinic; sanitizing interior Ensuring appropriate work areas are available for providers and dental staff Assisting with mobile clinic supply orders and restocking Drive Dental Mobile vehicle to event, set up and break down of unit/ equipment, secure vehicle in designated storage area Ensure work orders for equipment are submitted, follow up until completed Troubleshoot IT issues, collaborate with IT department to ensure connectivity issues are resolved Transport Dental Mobile laptops to events as needed, keep software updated Guide patients to and from events whether on premises or in mobile clinic Maintain community partnerships, be attentive to their needs and communicate effectively Partner with Mobile Dental Team for new client opportunities Collaborate with QI, ensure Joint Commission standards are met, facilitate periodic rounds to ensure compliance Other duties as assigned PHYSICAL REQUIREMENTS: Requires 80% or more time spent standing/walking Independently mobile Ability to lift weight equivalent to that which would be required when occasionally assisting and positioning patients, repositioning equipment and lifting supplies Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts Environmentally exposed to a variety of contagious diseases and other patient related conditions Color vision Standing/walking/sitting for long periods of time Independently mobile Lifting and/or transporting up to 50lbs American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Legacy is looking for Full Time Maintenance that can work with a talented team to ensure the continued growth of the Company. By joining Legacy, you will become a part of our team and will work in an environment where we cultivate thriving communities where mutual respect and collaborative spirit are the cornerstones of every interaction. The Main function of the Full Time Maintenance position is to maintain the appearance and maintenance of the manufactured home community. This position should display a solid understanding of building/vehicle maintenance, landscaping, general repairs, refurbishments, and cleaning while maintaining and cultivating positive relationships. In this role you will: Maintain landscaping around Clubhouse including watering of all grass and bushes. Conduct monthly manual water meter reads- typically takes 2 to 3 days. Deliver notices and communications to residents. Maintain landscaping of common areas such as mowing/weed eating around park and outside of park including trimming of trees and bushes. Conduct trash pickup throughout community daily. Maintain clear pathways during winter season by shoveling ice from common areas including sidewalks, around clubhouse, and mailbox areas. Maintain community pool to comply with health and regulatory standards. During winter, insulate meter pits. Respond to after hour calls for water and sewer emergencies. Troubleshoot water/sewer breaks. Repair broken water meters. Conduct preventative maintenance work. Conduct follow-ups on all maintenance and repair work. Conduct safety inspections as scheduled. Establish strategies to meet workload demands on time. Perform all other duties as assigned. Core Competencies Communication: Ability to write and speak clearly and concisely. Energetic: Ability to work with a sense of urgency and understand the importance of timely completion of projects and follow through. Detail Oriented: Ability to understand the details of a project and the importance of details and accuracy in completing tasks. Problem Solving Skills: Ability to find a solution for and to deal proactively with work-related problems. Decision Making: Ability to use good business judgement in making critical decisions. Organized: Possessing the trait of following a systematic method of performing a task and maintaining an accurate record of the steps and documents involved. Time Management: Ability to utilize the available time to organize and complete work within given timelines and work with a sense of urgency. Self-Motivated: Ability to be internally inspired to perform a task using one's own drive and initiative. Honesty, Integrity and Reliable: Ability to be truthful, credible and dependable in the workplace. Do what you say. Motivation: Ability to inspire others to reach a goal and to perform to the best of their ability. Role Qualifications / Skills/ Abilities High School Diploma or equivalent 2 years of maintenance experience Strong knowledge of building trades, cleaning procedures and maintenance. Solid understanding of health and safety regulations and practices. Effective performance management. Fantastic organizational and leadership skills. Great eye for detail. Excellent communication and interpersonal skills. Works well under pressure and meets tight deadlines. Great time management skills. Strong decision-making and problem-solving skills. Ability to pass a background check and drug screening. Valid driver's license required. Florida Certified Pool Technician preferred. Work Environment This position is primarily outside with a work schedule of 40 hours per week. Community Manager/Regional Manager will provide a work schedule to meet community needs. At times, weekly work schedules may vary and include evening hours or weekends depending on community needs. Benefits Competitive Compensation Annual Vacation and Sick leave Medical, Dental, Vision with additional ancillary options 401K Holidays JOB CODE: Orange Acres

Title: 340B Coordinator Reports to: Director of Pharmacy FLSA Status: Non-Exempt Personnel Supervised: None This position assists the medical and pharmacy departments in facilitating the prescription prior authorization process from beginning to end. MINIMAL QUALIFICATIONS: Education: High School Diploma or GED Florida Board of Pharmacy Registration Active Pharmacy Technician Licensure (National) preferred Active BLS Minimum of six months of pharmacy technician experience Basic Math skills Computer literacy Customer service experience Strong verbal and written communication skills Experience using an Electronic Health Record, Athena preferred Knowledge of ICD 10 Codes RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals, and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. Understand the requirements of CFHC's Exposure Control Plan. Assure compliance with this plan by support staff assigned to assist you. Adheres to CFHC quality policies and participates actively in quality improvement process activities. Follows safety and OSHA requirements. Ability to initiate prior authorizations through CoverMyMeds Ability to evaluate information from both oral and written sources, pharmaceutical references, and report information to patients and medical team members Apply clinical knowledge when assessing and responding with alternatives to denied pharmacy prior authorizations Collaborate with other departments to assist in obtaining prior authorizations Conduct denial reviews to provide recommendations for providers and support appeals submission if requested Document all prior authorization information within the patients record Facilitate medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed Follow-up on all pending prior authorizations Identify insurance treatment requirements and review the patient medical record to assure the requirements are met for prior authorization approval Manage correspondence with insurance companies, physicians, pharmacies and patients as required Obtain approval/denial letters Ability to sit for long periods of time, making continuous calls for the majority of all shifts Ability to problem solve, multi-task, and prioritize work Maintain patient confidentiality per HIPPA guidelines May need to serve as a pharmacy technician in the pharmacy to assist with, but not limited to the following tasks: Mix pharmaceutical preparations, fill bottles with prescribed tablets, and type labels for bottles. Receives and stores incoming supplies. Cleans equipment and glassware according to prescribed methods. Files invoices and hard copy prescriptions. Assist in the preparation of third-party billing. Participate in drug review and drug product selection. Maintain proper and safe drug storage and maintain accurate inventory and sales records. Treat patients, staff, and visitors with courtesy, sensitivity, and respect Report as needed to Pharmacy Director any pertinent information or situations that impact on patient care or CFHC liability. Attend and participate in mandatory CFHC meetings (Center Specific quarterly meetings, Corporate meetings, and other meetings as designated by the CMO or CEO). Make recommendations to the Director of Pharmacy regarding the purchase of pharmacy supplies, instruments, and equipment, and repair and/or maintenance of these. Enhances professional growth and development by attending in-service meetings and continuing education programs. Maintain neat and professional appearance at all times. Carry out any other activities deemed appropriate by the Director of Pharmacy, CMO or CEO. BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more time spent standing/walking. Independently mobile. Working under tight deadlines. Ability to lift weight equivalent to that required when repositioning equipment and lifting supplies. Ability to adapt and function in varying environments of workload, worksites and work shifts. Environmentally exposed to a variety of contagious diseases and other patient related conditions. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Recruiter Support Specialist Reports to: Chief Human Resource Officer FLSA Status: Non-Exempt Personnel Supervised: None The Recruiter Support Specialist provides dedicated administrative and logistical support to the Talent Acquisition team and day-to-day recruitment tasks. This role plays a vital part in ensuring smooth operations, timely communication, and a positive experience for candidates, students, and internal customers. This role will also work closely with our student program to strengthen our rapport with colleges and our student pipeline. This position is ideal for someone who is detail-oriented, proactive, and passionate about supporting the development of future healthcare professionals. MINIMAL QUALIFICATIONS: High school diploma or GED required 1+ years of experience in recruiting, talent acquisition, or administrative support within a professional environment Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and general digital collaboration tools (Teams, SharePoint) Demonstrated comfort and ease in working with technology systems, including HRIS platforms, applicant tracking systems (ATS), and online job boards, or similar experience Professional demeanor and appearance Customer service-oriented with a friendly and positive attitude Excellent verbal and written communication skills Strong organizational skills and attention to detail Ability to manage multiple priorities and meet deadlines in a fast-paced environment Ability to maintain confidentiality and handle sensitive information with discretion RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Create new hire employee file packets for HR, ensuring all documents and extra copies are available and current Resupply and organize all onboarding materials and file documents Post all open positions to internal and external job boards, social media platforms, and other approved advertising sources under the direction of the Talent Acquisition Recruiter Support recruiters by coordinating and scheduling onsite interviews, greeting applicants, and ensuring a professional and welcoming candidate experience Coordinate pre-employment drug testing, ensuring timely completion and communication with candidates and Talent Acquisition Recruiters Initiate the exit interview process when resignations are received Support the quarterly review and updating of the Recruiting Manual; track edits and maintain both digital and hard-copy versions Maintain recruiting documents, checklists, and templates Provide daily administrative support to the student program, ensuring timely and professional communication with students and school partners Track and monitor student schedules in Excel, keeping all data up to date and accurate Schedule and send official calendar invites for orientations, clinical rotations, and events through Outlook to CFHC staff and affiliated school faculty Assist with preparing materials for orientations, career fairs, recruiting events, and other projects as needed Maintain and organize student files and ensure compliance documentation is complete and current Assist in maintaining metrics to measure program success and student ROI Promote internal career pathways to students and help represent the organization at events when needed And all other duties as assigned BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Standing/walking/sitting for long periods Routinely operate standard office equipment to include, but not limited to, computers, phones, photocopier and filing cabinets Independently mobile Ability to adapt and function in varying environments of workload, worksites, and work shifts American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Patient Centered Medical Home Navigator Reports to: Health Center Administrator FLSA Status: Non-Exempt Personnel Supervised: None The Patient-Centered Medical Home Navigator is responsible for assisting clients in the application of various public assistance programs and social needs. They include the following: Case management, benefit counseling or eligibility assistance, health education and supportive counseling, interpretation, outreach, transportation, and education of patients and the community regarding the services offered by Central Florida Health Care. MINIMAL QUALIFICATIONS: Education: Associate degree with the major focus being a medical or social work environment or High School Diploma and equivalent experience. Experience: One year of experience where the major responsibility was in any one of the following categories - public health, community health center, economic services, counseling, Community Health Worker, medical billing/collections, and/or processing insurance claims. Ability to work collaboratively in a team healthcare environment. Bilingual: English/Spanish/Creole or French Preferred Preferred Certifications: CHW, CAC SKILLS: 1. Must be able to assist in the application of various public assistance and internal CFHC programs, entering very sensitive information into a variety of computer systems in a fast-paced environment. 2. Expected to assist patients in navigating the healthcare system by scheduling appointments and providing education on Health Care Insurance alternatives. 3. Ability to work independently, problem-solving, and critical-thinking skills 4. Must be able to prioritize work, handle high patient volume, and be flexible with your schedule and outreach events. 5. Must be able to support patients who need assistance with iPad or smartphone. 6. Must abide by the policies, procedures, laws, rules, and regulations of Central Florida Health Care, Inc., the Department of Children and Families, Florida Healthy Kids Corporation (Kid Care), Federal Exchange marketplace, SFS, Polk Health Plan and any other social program for which an application is made. 7. Must be prepared to report suspected child or elderly abuse as well as suspected fraud or Domestic Violence to the appropriate authorities. 8. Develop relationships with local agencies and community resources in your service area, to enhance available resources for patients. 9. Must be computer literate. 10. Must be culturally sensitive to language, and other types of diversity. RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: 1. Ensure participate in the PCMH Navigator training, meetings, and quality improvement initiatives related to PCMH standards. 2. Ensure that all Patient Centered Medical Home Navigator items are in place, (i.e., posters, as well as adequate brochures). 3. Ensure all annual Required/Optional training for Certified Application Counselors is completed. 4. Provide service to a minimum of 12-15 customers per day. Provide the required monthly assist and encounter patient numbers every month. 5. Conduct face-to-face case management visits that evaluate, assess, and plan for clients' social welfare needs that may otherwise be a hindrance to optimum delivery of health care. This will be documented on the patient progress note which will have an assessment and associated current procedural terminology. 6. Coordinate with the Health Care team to ensure uninsured patients complete Health Insurance applications. 7. Liaison with providers and/or agencies providing economic services and other required services in order to establish economic services eligibility. 8. Travel to other CFHC sites, meetings, training, and other CFHC activities when required. 9. Assist/verify the client's application process for Florida's Children's Health Insurance Programs (CHIP) which consist of the following: Medicaid, FL Healthy Kids, Medi Kids, and Children's Medical Services (CMS). In addition, the Polk Health Care Plan, Marketplace Health Exchange applications, and all Sliding Fee Scale programs are offered. 10. Assist with enrollment, understanding the difference between health plans, and how to use the benefits offered by the Insurance plan. 13. Monitor client application process and appointment compliance renewal, complying with required accurate documentation needed to assess applications/or Social Security eligibility, when appropriate. This includes completing all the required paperwork with the client. 14. Assist the client with applications for Child Support Enforcement and Unemployment when required. 15. Create and maintain a database on your application Partner Access website of client applications, monitoring approvals/denials daily. 16. Refer patients with PEPW qualifications to approval applicant staff. Patient data needs to be documented into the State of Florida's PEPW system. (OB only) 17. Apply for insurance/Medicaid authorizations for OB/GYN surgeries. (OB only) 18. Conduct on-going contact, over the phone or face-to-face services when necessary. 19. Act as an advocate for the client and/or caregiver. 20. Receive and assist referrals/walk-ins and attempt to contact no-show patients no less than three times to engage the client in receiving services. Document the tried-to contact in the patient chart. 21. Provide referrals to appropriate departments, agencies and community programs as necessary for case management under PCMH. 22. Availability and choice of appointment times should attempt to accommodate the client's schedule and needs. 23. Attend all center staff meetings, PCMH Navigator quarterly and monthly TEAMS meetings, and or assigned meetings, as appropriate. 24. Attend Health Fairs, and other community events and perform health education as required. 25. Work with All Central Florida Health Care, Inc. staff to ensure continuity of care is maintained and address needs that are barriers to care. 26. Other duties as assigned PHYSICAL REQUIREMENTS: 1. Requires 80% or more time spent standing/sitting. 2. Independently mobile 3. Lifting and/or transporting up to 20 pounds. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Specialty Pharmacy Manager FLSA: Exempt Personnel Supervised: Pharmacists and Pharmacy Technicians The Specialty Pharmacy Manager at Central Florida Health Care (CFHC) is responsible for management and performance of the specialty pharmacy program, specifically focused on growing and expanding services, ensuring comprehensive management, quality, and execution with a strong focus on patient outcomes, satisfaction, business development, and the specialty drug pipeline, including limited drugs and information management. This role oversees daily operations, ensures compliance with 340B Drug Pricing Program, Utilization Review Accreditation Commission (URAC), federal and state pharmacy regulations, provides clinical expertise, and drives strategic initiatives to optimize medication therapy outcomes for patients with complex, chronic, or rare conditions. The manager collaborates with clinical providers, payers, and internal stakeholders to optimize patient outcomes, ensure access, affordability, and high-quality care within the 340B program framework. Responsibilities include supervising staff, managing daily operations such as interpreting prescriptions, packaging, labeling, dispensing, administering, and distributing medications and devices, along with providing patient education and counseling as needed, and will work closely with site leadership to implement pharmacy policies and procedures, streamline operations and uphold high standards of patient safety and satisfaction. Reporting directly to the Chief Pharmacy Officer, the Specialty Pharmacy Manager will be instrumental in expanding specialty services for underserved populations, supporting CFHC's mission of providing accessible and affordable healthcare by serving as a liaison to professional organization and leveraging outside opportunities for continued development. All responsibilities must be carried out in alignment with CFHC's policies, procedures, Mission and Vision Statements, Overarching Goal, performance expectations, and all applicable Federal and State guidelines. Furthermore, the Specialty Manager serves as a liaison to professional organizations, leveraging external opportunities for continued staff development and program enhancement. MINIMUM QUALIFICATIONS: Education: Doctor of Pharmacy (PharmD) Bachelor's degree in Pharmacy or PharmD required. Master's degree preferred Certification/Licensure: Active Pharmacist License in good standing with the State Board of Pharmacy and valid BLS certification, Certified Specialty Pharmacist certification preferred Current unrestricted clinical license 5 Years management experience Preferred Qualifications: 3-5 years of experience in a pharmacy setting, with at least 2 years in a supervisory position Comprehensive understanding of pharmacy laws and regulations, particularly those relevant to FQHCs Experience in a healthcare environment Familiarity with the 340B drug pricing program Current immunization certification Exceptional communication and interpersonal skills Strong organizational, critical thinking, and problem-solving abilities Ability to work effectively in a multidisciplinary healthcare team Key Competencies: Strong leadership and operational management skills Analytical and problem-solving expertise Effective communication and interpersonal abilities Commitment to compliance and ethical standards Passion for serving underserved populations and promoting health equity RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals, and objectives. Be cognizant of and comply with all CFHC's policies and procedures, state and federal regulations, and URAC accreditation requirements. Specialty: Serve as a subject matter expert in URAC specialty pharmacy operations, providing information sourced from evidence-based literature, compliance regulations, and data analysis Develop and maintain monthly, quarterly, and yearly URAC reporting and accreditation requirements Provide guidance on specialty related matters and ensure all levels of leadership understand the impact and logistics of business decisions Implement and maintain policies, procedures, and operations to have compliant and successful specialty and clinical programs Develop advance reporting mechanisms for specialty and clinical pharmacy claim data representative of CFHC prescribing data and reports results to applicable institutional stakeholders and committees Generate and maintain required documentation for all specialty and clinical program audits and business processes Collaborate with senior leaders and institutional stakeholders to promote awareness, education and understanding of all specialty program principles for strategic and ongoing business decisions Serves as a liaison between operations, providers, drug manufacturers and PBMs Work with Chief Pharmacy Officer in identifying opportunities, developing strategic plans, and overseeing implementation of specialty projects Manage daily administrative and operational activities of specialty pharmacy Conduct training for specialty pharmacy staff Operational Management: Manage daily pharmacy operations, ensuring efficient workflows and adherence to protocols Oversee inventory management, procurement, and medication distribution in alignment with 340B program requirements Maximize the benefits of the 340B program to ensure cost savings for eligible patients Ensure compliance with federal, state, and local regulations, including DEA regulations, state guidelines, and FQHC-specific requirements Implement and maintain standard operating procedures (SOPs) to enhance efficiency and accuracy Keep the pharmacy neat and orderly Ensure support staff understand and comply with CFHC's Blood Born Pathogens Exposure Control Plan requirements Review and verify prescriptions by fully utilizing pharmacy systems, ensuring accurate data entry, confirming correct medications, weighing and counting pills, and checking for potential interactions Demonstrate and promote teamwork, contributing to and modeling a collaborative environment to meet service level expectations Uphold pharmacy hours at assigned site Remain on site on an on-call basis during lunch unless there is a second pharmacist on duty Volunteer a minimum of two times annually for Saturday shifts Staff Management and Supervision: Manage pharmacy workflow by assigning roles, coordinating activities and schedules, prioritizing tasks, assigning special projects, preventing bottlenecks, ensuring operational efficiency, and handling opening and closing procedures Recruit, train, supervisor and mentor pharmacy technicians and float pharmacists: Address performance issues through feedback, performance reviews, and documentation of performance and disciplinary actions in line with company policy Provide ongoing training and professional development opportunities for all pharmacy staff Address employee relations concerns, maintain morale, and ensure positive employee-management relationships by addressing complaints, conflicts, and concerns Manage diversity and ensure compliance with all relevant employment laws to promote equity, consistency, fairness, and prevent discrimination and harassment Conduct regular staff meetings to communicate updates, policies, and address concerns Train employees through new hire orientation, on-the-job training, cross-training, answering questions, assessing training needs, following up to ensure training is applied, and providing ongoing coaching Promote a collaborative and supportive team environment aligned with organization values Collaborate with the scheduling team to develop and maintain staff schedules, ensuring adequate coverage and efficient workflow Patient Care and Services: Collaborate with healthcare providers to optimize medication therapy management (MTM), chart review and other clinical services Work with healthcare providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternative medications, and answer provider questions Counsel patients on medication usage, side effects, interactions, contraindications, patient privacy, generic options, cost-effective alternatives, and over-the-counter products, referring them to a medical provider as needed to ensure proper medication use, address health concerns, and enhance satisfaction Ensure access to affordable medications for eligible patients through effective 340B program utilization Address patients' needs by minimizing wait times, notifying them of delays, recognizing patients by name, investigating issues, ordering special items, resolving problems, and assisting with specific items (e.g., blood pressure and blood glucose monitoring) Resolve customer complaints and monitor the quality of customer service provided by employees Quality Assurance and Compliance: Comply with government laws and regulations, company policies, procedures, ethics, and code of conduct Prepare, maintain, and submit all records, reports, and documentation required by state and federal laws (e.g., prescription copies, regulatory reports) as well as all necessary business documentation (e.g., operating statements, performance reports, supervision notes, deletions, transfers) Conduct or participate in audits to ensure compliance with all regulatory and safety standards (e.g., supervision, state inspections, insurance reviews, controlled substance audits, peer reviews), including reviewing prescription files, narcotics invoices, inventories, legal documentation, licenses, etc. Ensure patient confidentiality in accordance with HIPAA guidelines Stay current in the fields of pharmacy and healthcare by reading industry journals, company publications, completing required company training modules, continuing education, researching new drugs, and attending company meetings as needed Monitor and report medication errors, adverse drug reactions, and other quality indicators Develop and implement quality improvement initiatives to enhance pharmacy services Financial Management: Review and analyze customer service, financial, and inventory data, including pharmacy sales, income reports, inventory levels, expense reports, and historical trends, to assess pharmacy performance, identify trends, uncover issues, and spot opportunities for improvement Efficiently manage and maintain optimal inventory levels to meet patient needs while minimizing costs by anticipating demand, reducing high-cost orders, preventing expired or recalled stock, managing overstock and slow-moving items, and reconciling stock discrepancies and partial fills using available company resources Oversee and participate in loss prevention activities, including conducting audits, verifying vendor deliveries, monitoring employee theft, and implementing policies, procedures, and internal controls to safeguard assets Strategic Planning and Development: Work with the Chief Pharmacy Officer to develop and execute strategic plans Identify opportunities to expand pharmacy services and improve patient care Prepare materials for committee meetings, Board of Director meetings, and various presentations Periodic consultation with practitioners in the field Engage in community outreach and promotional activities to raise awareness of the pharmacy and its services Perform other duties as assigned BENEFITS: Competitive Salary Federal Student Loan Forgiveness: NHSC - $75,000 for a 2-year commitment and then $20,000 for each additional year commitment until the loan has been paid in full PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: (Subject to Change) Requires 80% or more time spent standing/walking Independently mobile Working under tight deadlines Ability to lift weight equivalent to that required when repositioning equipment and lifting supplies Ability to adapt and function in varying environments of workload, worksites and work shifts American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Title: Dental Assistant Reports to: Director of Dental Operations FLSA Status: Non-Exempt Personnel Supervised: None This is a Dental Mobile Unit position. This position prepares dental patients for evaluation, assists the dentists in providing dental care to patients, and is responsible for maintaining sterile dental equipment and a clean, well-stocked, and efficient dental department. MINIMAL QUALIFICATIONS: Graduate of a dental assistant program Expanded Functions Certificate for Dental Assistants Dental Radiographer certificate Current valid BLS Certification RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Obtain proficient knowledge of CFHC's programs' philosophies, goals and objectives. Comply with all policies and procedures as well as state and federal guidelines. Understand the requirements of CFHC's exposure control plan. Utilize Universal Precautions. Attend Dental staff meetings as well as mandatory corporate meeting. Assist with Quality Control processes. Suture removal. Placing and removing periodontal dressing. Assist the dentists in operative, surgical, periodontal, preventive, removal and fixed prosthodontic, endodontic, and pedodontic procedures. Provide diagnostic aid including exposing radiographs, taking and recording medical and dental histories, recording vital signs, and taking preliminary impressions for study casts. Apply sealants and fluoride. Perform prophylaxis and give oral hygiene instruction to children. Prepare the patient and coordinate arrival and departure of patients with receptionist. Sterilize and disinfect instruments and equipment. Give postoperative instructions to patients as ordered by dentist. Prepare tray set-up for dental procedures. Assist in managing medical and dental emergencies. Clean dental laboratory, operative, autoclave, x-ray processor, and ultrasonic cleaner. Assist dentist in screening and education programs, including offsite. Check dental patients in and out at the front desk when necessary. Coordinate services with offsite dental lab as needed. Maintain adequate supplies in the dental department, submitting requisitions to Facilities Manager after approval by Director of Dental Operations. Maintain OSHA standards with regard to handling and removal of red bags with bio-hazardous waste. Maintain complete dental patient records. Exhibit enthusiasm, dependability, skills, versatility, and dedication in daily activities. Demonstrate ability to work cooperatively with other members of the dental team. Be supportive of coworkers. Communicate with patients in a compassionate manner, maintaining HIPPA compliance. Maintain neat and professional appearance at all times. Other duties as assigned by the Director of Dental Operations. Additional Preferred Performance Skills: Bilingual (Spanish) PHYSICAL REQUIREMENTS: Standing/walking/sitting for long periods Independently mobile Ability to lift weight equivalents to what would be required when (and if) asked to assist and position patients, reposition equipment and lift supplies. Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Human Resources Specialist - Credentialing Reports to: Chief Human Resource Officer FLSA Status: Non-Exempt Personnel Supervised: None The Credentialing Specialist works with all clinical member staff and external sources to ensure compliance with CFHC Credentialing and Human Resources Policies, JC, HRSA and FTCA standards and guidelines and other applicable federal, state and local regulatory and/or accrediting agencies. The Credentialing Specialist is responsible to facilitate all aspects of credentialing, including Initial appointment, reappointment, monitoring, privileging for all LIP, OLCP and OCS. This position supports the general business operations of CFHC and its customers. MINIMAL QUALIFICATIONS: Associates Degree in information technology, Human Resources Management, Business Administration, or 2 years of HR administrative experience required. Attention to detail and problem-solving competencies Strong analytical, problem solving, organizational, interpersonal, and communication skills required. Expert proficiency in Microsoft suite of products (Outlook, Word, PowerPoint, and Excel). Able to perform in a fast-paced environment while always maintaining excellent service. Ability to handle sensitive information in a confidential manner. Ability to work independently RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Maintains current knowledge of JC, HRSA, FTCA clinical staff credentialing standards and state and federal requirements Reviews and maintains the confidentiality of information and materials that may include sensitive or adverse information Leads and participates in credentialing projects, researching regulatory and industry standards to identify approaches to new or existing project implementation, and presenting research and recommendations to the RHRM Provides and implements recommendations for process and procedure workflow changes Researches and analyzes complex credentialing issues and develops and proposes solutions Main contact between Managed Care and Credentialing for providers AHCA backgrounds (initial and renewals) Facilitates Credentialing session during on-boarding with new hires Manages all aspects of the Credentialing function; defines and implements processes ensuring HRSA compliance and audit ready preparedness Manages all aspects of the Credentialing function and Credentialing Software Organize and maintain file systems, credentialing files, correspondence, and other records Maintain National Practitioner Database for administrative purposes including active employee database Responsible for Verify Comply OIG verifications. The SAM's government report for all current employee's Proactively formulate ideas and recommendations for system improvements Conducts provider credentialing and re-credentialing, including performing Primary Source Verifications Responsible for all verified information and prepares credentialing files Disseminate information to other CFHC departments as required and maintains RegLantern w/required documents Coordinates providers and clinical staff training and access to “RegLantern” Compile, prepare, copy and distribute correspondence, memorandums to obtain information from a variety of sources Assists with the credentialing / background process by communicating with new hires to get all needed HRSA and Joint Commission required credentialing and Privileging paperwork Responsible for initial AHCA backgrounds and fingerprints for LIP's, Sr. Leaders, Board Members, and etc. Performs ongoing monitoring of license status and state and federal sanctions of contracted and non-contracted providers and all clinical staff Sets up and maintains provider information in online credentialing databases and RegLantern the electronic credentialing system Maintain accurate and up to date credentialing provider files Research colleges and Universities for verification of Educations Manage and send out the 90-day competencies Manage and send out the bi-annual competencies for all clinical staff Run OIG report on all new employees and on all re-credentialed employees Send daily credentialing communications to employee as needed Prepare and Maintaining records of credentialing activities such as accreditation, membership and privileges Responsible for the overall Credentialing and Privileging Committee meetings including presenting new hires, recredentialed employees, and meeting minutes. Responsible for all requests for additions/deletions of privileges and/or changes in staff status and process through the Credentialing and Privileging committees Utilize DocuSign for credentialing where possible Edit credentialing and privileging forms and upload to HR Drive and DocuSign including checklist, privileging, health attestation and job descriptions Create credentialing files for all new hires Remove all terminated employee files from cabinets and Reglantern credentialing software program Review for accuracy the AssureHire and Labcorp monthly invoices Participate in projects and other duties as assigned BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Standing/walking/sitting for long periods. Routinely operate standard office equipment to include but not limited to computers, phones, photocopiers, filing cabinets, and badge printer Independently mobile Ability to adapt and function in varying environments of workload, worksites, and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Family/Internal Medicine Physician FLSA Status: Exempt Personnel Supervised: None Provide out-patient comprehensive primary care services including preventive and health maintenance services, acute and chronic care, clinical evaluation, diagnosis, and treatment as well as primary care consultation services to CFHC clinical staff and outside specialists who see CFHC patients. MINIMUM QUALIFICATIONS: Education: Residency trained Physician. Board Eligible/Certified in Family or Internal Medicine Licensure: Florida License Certifications: DEA and BLS Insurability (malpractice) Medical staff privileges at appropriate hospital if designated by CFHC. Computer literacy. RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals, and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. Adhere to disease management protocols, and key clinical pathways, and use them to improve clinical performance. Participate in Collaboratives and health care programs of federal and state governments approved by the Senior Management. Work with QI/RM to ensure compliance with clinical measures. Complete all required paperwork on time. (Payroll sheets, hospital encounter sheets, evaluations, EHR system processes, etc.) Understand the requirements of CFHC's Exposure Control Plan. Assure compliance with this plan by support staff assigned to assist you. Personally, utilize universal precautions when practicing in the clinical setting. Facilitate needed referrals, including social services for patients requiring services not offered at CFHC in coordination with referral clerks and nurses according to CFHC policy. Participate in staff outreach and off-site health care programs requiring Family Medicine services as requested by the CMO or CEO. Represent CFHC in the community. Precept Medical Students as assigned by CMO. Advise and assist ARNP's as needed in accord with approved protocols and procedures. Complete all duties, responsibilities, and competencies in a manner that is appropriate to the age groups to whom care / services are being provided. Assist in the review of primary care protocols and patient education materials in collaboration with CMO and DON. Provide necessary information and signatures for participation in reimbursement arrangements, such as Medicare, Medicaid, and other plans. Review incoming reports (lab, x-ray, EKG, etc.), sign-off, and follow up when indicated. Maintain and enter patient records within EHR in a timely manner keeping most current data entered/updated in notes. Maintain up to date knowledge of coding and billing requirements. Provide accurate coding information in EHR that corresponds to care given and documented in progress notes. Rotate to other CFHC centers as needed to provide coverage. Provide off-hours and Saturday clinic coverage as assigned by CMO. Report as needed to CMO any pertinent information or situations that impact on patient care or CFHC liability. Provide a leadership role for medical support staff. Provide support and encouragement to Nurse Supervisor and Center Supervisor. Attend and participate in mandatory CFHC meetings (Center Specific quarterly meetings, corporate meetings, and other meetings as designated by the CMO or CEO). Participate in Peer Review activities as requested by CMO. Assist with the recruitment of other physicians and clinical staff in collaboration with HR and CMO. Make recommendations to the CMO regarding the purchase of clinical supplies, instruments, equipment, and repair and/or maintenance of these. Demonstrate ability to work cooperatively with other members of the clinical team. Be supportive of coworkers. Maintain neat and professional appearance at all times. Perform all surgical procedures using sterile techniques and CDC guidelines. Carry out any other activities deemed appropriate by the CMO or CEO. BENEFITS: Competitive Salary Federal Student Loan Forgiveness: NHSC - $75,000 for a 2-year commitment and then $20,000 for each additional year commitment until the loan has been paid in full PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more time spent standing/walking. Independently mobile. Ability to lift weight equivalents to that would be required when occasionally assisting and positioning patients, repositioning equipment and lifting supplies. Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

CENTRAL FLORIDA HEALTH CARE, INC. POSITION DESCRIPTION Title: Patient Account Representative Recommended by: Chief Financial Officer Approved by: Chief Executive Officer FLSA status: Non-Exempt Reports to: Revenue Cycle Manager Status: Full Time: 40 hours per week Personnel Supervised: None Education & Qualifications: Minimum of 1-3 years healthcare experience working in a managed care, revenue cycle or billing office setting Knowledge of medical terminology or concepts is a must Proficiency in Microsoft Office applications including Word, Power Point, Excel, and Outlook is a must. High school graduate or equivalent required. Dentrix knowledge preferred Essential Duties: Responsible for prompt and accurate submission and follow-up of all third party claims Post insurance payments, adjustments and denials Responsible for correctly identifying and updating various types of insurance entry information. Submit medical and dental claims for prompt payment Review, research and correct all claims on hold or denied due to insurance eligibility or billing errors Manage Electronic Remittances, sort mail and upload EOB's Sort mail, upload and review EOB's and reconcile patient accounts Answer questions related to patient accounts Work closely with center leaders, center staff and insurance companies to resolve insurance and claim holds. Follow up on patients with balances due to collect payment Ensure that accounts are transferred to the appropriate responsible party for reimbursement ( insurance, secondary payer or patient) Maintains trending of claim denials reasons to assist with training and education to staff Submit additional paper work, documentation necessary to re submit claims for payment Notify patient of non-sufficient funds Assist with reports related to trends and accounts receivable for management Knowledge of: Federal laws and regulations affecting coding requirements Electronic Health Records Knowledge of billing practices and billing office functions required, FQHC preferred Knowledge of medical records, E H R required Must have good math skills and effective communication skills Must have good problem solving skills Responsibility, Skills, and Difficulty of Work: Communicating clearly and concisely, orally and in writing Confidentiality Ability to use the computer Ability to work independently to accomplish assigned work in a timely manner Ability to communicate with staff and the public, both in person and over the phone, in a tactful manner and under difficult situations Understanding and carrying out verbal and written directions Follow CFHC policies and procedures Works independently in the absence of supervision BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded Physical Demands and Work Environment: Works under pressure and stress due to the diversity of our clinics Work is performed indoors in a heated, air conditioned, well lighted and clean office setting Requires frequent lifting up to 20 pounds, and infrequent lifting up to 50 pounds Requires ability to distinguish letters, numbers and symbols Requires normal range of vision Requires awareness of personal limitations and flexibility Some emotional stress resulting from diversity and intensity of patients and staff Requires prolonged standing or sitting Occasional travel required American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Legacy is looking for a Full Time Community Manager that can work with a talented team to ensure the continued growth of the Company. By joining Legacy, you will become a part of our team and will work in an environment where we cultivate thriving communities where mutual respect and collaborative spirit are the cornerstones of every interaction. The Main function of the Full Time Community Manager position is to oversee and manage a manufactured home community. The Community Manager is responsible for the day-to-day operations to ensure a positive environment for visitors, residents, staff, and other individuals on site. The position can also sell park owned new, used homes, and brokered resident homes within the manufactured home community. In this role you will: Community Management Collect monthly rent payments. Enforce park rules and regulations. Maintain resident files ensuring they are kept current and confidential. Exhibit excellent customer service. Develop and maintain community relationships. Process resident applications and follow fair housing guidelines. Work with local counsel and Regional Manager to process evictions. Maintain current records in property operating system(s) Ensure property appearance is satisfactory and working with outside vendors as needed. Working alongside other staff to complete additional community needs. Perform all other duties as assigned. Sales Actively sell inventory and brokered homes while ensuring all inventory including broker homes are accurately displayed on Legacy website and partner websites via entry through Legacy portal. Schedule appointments for open house showings and conduct home and property tours. Appointments may fall on nights and weekends. Ensure entire plan-o-gram is implemented (when made available). Enter all leads (phone, walk-ins, emails, texts and intranet) into CRM (open leads) within one (1) hour of receiving or no later than morning of next business day. Respond to leads with follow up within one (1) hour of prospective buyer contacting property. Maintain constant communication with leads until lead becomes non-responsive. Ensure inventory homes are always show-ready. Maintain updated records on CRM including documenting all contact with lead, completing workflow steps in timely manner, and documenting detailed reasons why the lead does not want to purchase the home if lead is unsuccessful. Request lead closure in CRM once lead is considered dead (when implemented). Ensure knowledge of marketing promotions. Notify the Regional Manager of all home sale offers regardless of the offer price. Broker homes for residents. Assist Home Construction as requested. Collect and process earnest money deposits for home sale. Enter and process residency applications for prospective home buyers. Schedule, track and manage closing dates with buyers including preparing closing documents and conducting the home sale closings. Schedule closings with corporate sales staff. Forward all closing documents to corporate sales staff and assist with post close titling work with Corporate as requested. Perform other duties as assigned. Core Competencies Communication: Ability to write and speak clearly and concisely. Energetic: Ability to work with a sense of urgency and understand the importance of timely completion of projects and follow through. Detail Oriented: Ability to understand the details of a project and the importance of details and accuracy in completing tasks. Problem Solving Skills: Ability to find a solution for and to deal proactively with work-related problems. Decision Making: Ability to use good business judgement in making critical decisions. Organized: Possessing the trait of following a systematic method of performing a task and maintaining an accurate record of the steps and documents involved. Time Management: Ability to utilize the available time to organize and complete work within given timelines and work with a sense of urgency. Self-Motivated: Ability to be internally inspired to perform a task using one's own drive and initiative. Honesty, Integrity and Reliable: Ability to be truthful, credible and dependable in the workplace. Do what you say. Motivation: Ability to inspire others to reach a goal and to perform to the best of their ability. Role Qualifications / Skills/ Abilities High School Diploma required. College degree preferred. At least three (3) years of Property Management Experience is preferred. Ability to pass a background check and drug screening. Valid driver's license required. Efficiently operates assigned computer software and other equipment including but not limited to Microsoft Office Suite (Word, Excel, Power Point, etc.) Sales Commissions This position is eligible for 2% commissions on all inventory and brokered homes with a guaranteed minimum of $500. Commissions are earned on a competitive sales floor basis (if applicable). Work Environment This position will primarily be in an office setting with a work schedule of 40 hours per week. Evenings and weekends may be required for open house showings or appointments for conducting home tours to prospective buyers. Benefits Competitive Compensation Annual Vacation and Sick Leave Medical, Dental, Vision with additional ancillary options 401K Holidays JOB CODE: Highlands at Scotland Yards

CENTRAL FLORIDA HEALTH CARE, INC. POSITION DESCRIPTION Title: Insurance Verification Specialist (IVS) Reports to: Director of Revenue Cycle Management FLSA Status: Non-Exempt Personnel Supervised: None Under general supervision the IVS is responsible for verifying insurance benefits, obtaining pre-authorization and authorizations for all services rendered by the provider assigned to the team member. Works closely with center leaders, center staff and insurance companies to verify the patient's individual benefits. Relies on extensive experience of the authorization process, understanding of insurance and ability to work independently in order to meet the goals of the dept. MINIMAL QUALIFICATIONS: High school graduate or equivalent required 3-4 years' healthcare insurance verification experience required Knowledge of medical terminology or concepts is required Proficiency in Microsoft Office applications including Word, Power Point, Excel, and Outlook is required RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Responsible for the Insurance benefits and authorization process. Submit Authorization to Insurance companies to include the use of “Cover my Meds” & “Availity” software among others. Submit additional paperwork, documentation necessary to Authorize a medication or service. Responsible for correctly identifying and updating various types of insurance entry information. Understanding of the different product websites in order to get discounted pharmaceuticals for a patient's benefit. Correctly document patient charts and complete the Authorization forms to assist coders in processing claims. Work closely with the HCA and other team members in order to make the registration and benefits process seamless. The ability to speak with different insurance companies via phone to identify correct coverage, benefit details and authorization needs. Proper phone etiquette when speaking with Providers, staff and patients. Strong organizational, time management and documentation skills. Maintain Company dashboards Knowledge of: Federal laws and regulations affecting coding requirements Electronic Health Records Knowledge of billing practices and billing office functions including FQHC environment Knowledge of medical records, E H R Must have good math skills and effective communication skills Must have good problem-solving skills Responsibility, Skills, and Difficulty of Work: Communicating clearly and concisely, orally and in writing Confidentiality Ability to use the computer Ability to work independently to accomplish assigned work in a timely manner Ability to communicate with staff and the public, both in person and over the phone, in a tactful manner and under difficult situations Understanding and carrying out verbal and written directions Follow CFHC policies and procedures Ability to work independently PHYSICAL REQUIREMENTS: Works under pressure and stress due to the diversity of our clinics Work is performed indoors in a heated, air conditioned, well lighted and clean office setting Requires ability to distinguish letters, numbers and symbols Requires normal range of vision Requires awareness of personal limitations and flexibility Some emotional stress resulting from diversity and intensity of patients and staff Requires prolonged standing or sitting Occasional travel required BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Works under pressure and stress due to the diversity of our clinics Work is performed indoors in a heated, air conditioned, well lighted and clean office setting Requires ability to distinguish letters, numbers and symbols Requires normal range of vision Requires awareness of personal limitations and flexibility Some emotional stress resulting from diversity and intensity of patients and staff Requires prolonged standing or sitting Occasional travel required American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Optometry Technician Reports to: Health Center Administrator FLSA Status: Non-Exempt Personnel Supervised: None The Optometric Technician is responsible for providing direct and indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Optometric Technician is expected to conduct pre-screening exams, process patient information and maintain the operation of the examination room. This position requires strong team work and communication skills. MINIMAL QUALIFICATIONS: High School graduate or GED Graduate of a Medical Assistant Program from an accredited school and/or Optometric Technician Program or equivalent experience BLS Certification Experience preferred Computer literacy RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. Be competent in performing the duties of a medical assistant. Understand the requirements of CFHC's Exposure Control Plan. Personally, utilize universal precautions when practicing in a clinical setting. Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator, COM or CEO. Represent CFHC in the community. Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability. Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meetings as designated by the COO or CEO). Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers. Maintain a neat and professional appearance at all times. Carry out any other activities deemed appropriate by the health center administrator, COO or CEO. Conducts pre-screening exam/testing. Maintain clean, hygienic work area and exam room. Completes patient visual history. Prepares referrals, follow-up paperwork and associated tasks. Assist in ordering of eyewear and repairs and adjustments of eyewear. Assist in helping patients select their frames according to their insurance allowance. Assist in dispensing of eyewear and maintain proper inventory. Acknowledge/greet patients and process patients in accordance with CFHC's patient flow model. Knowledge of Athena processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes. Create new patient account. Retrieve established patient accounts from Athena. Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other). Knowledge of verification of insurance coverage, run/check Eligibility obtains authorizations as needed. (Medipass or HMO's) Collect appropriate money for visit per sliding fee scale and Co-Payments Review accuracy and completeness of claim at end of visit. Data entry, diagnosis codes, and money collected. Schedule new and follow-up appointments as needed. Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report) All AMA's will be cross-trained in all areas of medical and dental services. Follow all protocols associated with CFHC being a patient centered medical home i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care. Complete reports as requested by management. Other duties as assigned. PHYSICAL REQUIREMENTS: Requires 80% or more time spent sitting/standing/walking. Independently mobile. Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies. Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Patient Registration Representative Reports to: School Based Sealant Program Coordinator FLSA Status: Non-Exempt Personnel Supervised: None The Patient Registration Rep is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Patient Registration Rep is expected to work well with every member of the team in order to ensure optimal outcomes for patients' health. This position requires strong teamwork and communication skills. The Patient Registration Rep has the important role of "first contact" for greeting patients, gathering patient demographics, occupational, educational and financial information. Responsible for data entry, registration, insurance eligibility, collection, and balancing end of day activities. MINIMAL QUALIFICATIONS: * Education: High School graduate or GED * Graduate of an accredited Medical Assistant Program or relevant experience * Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred. * Computer literacy * Bilingual: Fluent in English - (Spanish or Creole) - preferred SKILLS: * Passion for customer service * Self-starter * Good interpersonal skills * Organized * Ability to work effectively with people of varied cultures * Ability to use all office equipment RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: * Acknowledge/greet patients and process patients in accordance with CFHC's patient flow model. * Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes. * Create new patient accounts and retrieve established patient accounts from all EMR systems. * Establish proficiency in all scheduling, registration and billing applications * Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other). * Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed. * Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc. * Schedule new and follow-up appointments, as needed. * Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report) * Complete reports as requested by management. * Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator to represent CFHC in the community. * Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability. * Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting). * Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers. * Always maintain a neat and professional appearance. * Collect appropriate money for visit per sliding fee scale and Co-Payments * Ability to work effectively in all areas of medical and dental services. * Follow all protocols associated with CFHC being a patient centered medical home. i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care. * Other duties as assigned. The is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by supervisor. * This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract or employment.* BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: * Requires 80% or more time spent sitting/standing/walking. * Independently mobile. * Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies. * Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Clinical Medical Assistant (CMA) Reports to: Nurse Manager FLSA Status: Non-Exempt Personnel Supervised: None The Clinical Medical Assistant is responsible for providing direct and indirect patient care in the clinic under the direction and supervision of the Nurse Manager. The CMA is expected to work well with every member of the clinical team in order to ensure optimal outcomes for patients' health. This position requires strong teamwork and communication skills. MINIMAL QUALIFICATIONS: Graduate of a Medical Assistant Program from an accredited school Certification: Clinical Medical Assistants must be Certified or Registered through of the below accrediting bodies and must maintain current certification throughout employment: American Association of Medical Assistants (AAMA) - CMA American Medical Technologists (AMT) - RMA American Medical Certification Association (AMCA) - CMAC National Center for Competency Testing (NCCT) - NCMA National Healthcareer Association (NHA) - CCMA BLS Certification Experience preferred Computer literacy RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. Be competent in performing the duties of a medical assistant. Understand the requirements of CFHC's Exposure Control Plan. Personally, utilize universal precautions when practicing in a clinical setting. Participate in staff outreach and off-site health care programs as requested by the CCO or CEO. Represent CFHC in the community. Report as needed to CMO any pertinent information or situations that impact on patient care or CFHC liability. Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meetings as designated by the CMO or CEO). Demonstrate ability to work cooperatively with other members of the clinical team. Be supportive of coworkers. Always maintain a neat and professional appearance. Carry out any other activities deemed appropriate by the CMO or CEO. Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities including symptoms, treatment alternatives, drug properties and interactions, and preventive health measures. Knowledge of medical recording and reporting techniques (SOAP) Knowledge of assisting with diagnostic and treatment procedures (example, colposcopy, LEEP, ultrasound) Knowledge of patient teaching and education (example, self-breast examination, prenatal instruction, self-blood pressure taking, nutrition instruction, infant care instruction, diabetes self-care instruction) Knowledge of patient examination procedure Knowledge of general patient care and treatment procedures, equipment, rules, regulations, and ethics Knowledge of making observations of general physical condition and needs of patients and when to confer with the physician about the emotional or physical condition of a patient. Knowledge of the principles of aseptic and sterile techniques and infection control techniques Knowledge of the techniques of administration of common medications, including immunizations, inoculations, and allergy injections using sterile technique, and knowledge of the side effects of these medications Ability to function with a high degree of independence and collaboration with other health care providers. Commitment to service, quality, and departmental core values Screen patients according to CFHC's protocols (example, obtaining height, weight, vital signs, vision/hearing testing) and perform any other procedures directed by the supervising Clinician, Clinical Administrator, or Nurse Manager Accurately obtain patient's medical history Perform accurate charting in patient's medical record in accordance with CFHC's policies and procedures. Perform phlebotomy/finger stick as permitted by training. Perform waived lab analysis and phlebotomy (example, urinalysis, pregnancy test, Hemocue) Administer injections according to position requirements (example, subcutaneous, intramuscular, and intradermal injections) Prepare and administer medications as directed by provider. Perform procedures, as ordered (example, EKGs, nebulizer treatments, ear lavage) Counsel patients per treatment plan (example, diet, exercise, medication) Understand all emergency protocols and respond accordingly. Maintain exam rooms and work areas (example, keeping rooms well-stocked, orderly and clean, to include disinfecting exam tables between patients as per infection control policy) Maintain strict infection control (example, sterilizing instruments, performing procedures, needle disposal) Accurately make/cancel/reschedule appointments in the computer appointment system. Follow-up on appointment to determine patient compliance and contact patients to reschedule (no-show policy) Understand and assist in the referral process of patients to outside services or providers, follow-up on patient referrals. Complete all duties, responsibilities, and competencies in a manner that is appropriate to the age groups to whom care/services are being provided. PHYSICAL REQUIREMENTS: Requires 80% or more time spent standing/walking. Independently mobile. Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies. Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Title: Pharmacy Technician Reports to: Director of Pharmacy FLSA Status: Non-Exempt Personnel Supervised: None This position assists Pharmacist in a community pharmacy in the preparation, computer entry, and dispensing of medication. MINIMAL QUALIFICATIONS: Education: Graduate of an accredited Pharmacy Program or High School Diploma/GED and Certificate from an employer sponsored Pharmacy program. Florida Board of Pharmacy Registration Active Pharmacy Technician Licensure (National) preferred Active BLS One to three months pharmacy technician experience in a pharmacy Basic Math skills Computer literacy Filing skills Understanding of use of pharmacy equipment RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals, and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. Understand the requirements of CFHC's Exposure Control Plan. Assure compliance with this plan by support staff assigned to assist you. Adheres to CFHC quality policies and participates actively in quality improvement process activities. Follows safety and OSHA requirements. Mix pharmaceutical preparations, fill bottles with prescribed tablets, and type labels for bottles. Receives and stores incoming supplies. Cleans equipment and glassware according to prescribed methods. Files invoices and hard copy prescriptions. Assist in the preparation of third-party billing. Participate in drug review and drug product selection. Maintain proper and safe drug storage and maintain accurate inventory and sales records. Treat patients, staff, and visitors with courtesy, sensitivity, and respect Maintain patient confidentiality per HIPPA guidelines. Report as needed to Pharmacy Director any pertinent information or situations that impact on patient care or CFHC liability. Attend and participate in mandatory CFHC meetings (Center Specific quarterly meetings, Corporate meetings, and other meetings as designated by the CMO or CEO). Make recommendations to the Director of Pharmacy regarding the purchase of pharmacy supplies, instruments, and equipment, and repair and/or maintenance of these. Enhances professional growth and development by attending in-service meetings and continuing education programs. Maintain neat and professional appearance at all times. Carry out any other activities deemed appropriate by the Director of Pharmacy, CMO or CEO. The is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by supervisor. *This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract or employment. * BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more time spent standing/walking. Independently mobile. Working under tight deadlines. Ability to lift weight equivalent to that required when repositioning equipment and lifting supplies. Ability to adapt and function in varying environments of workload, worksites and work shifts. Environmentally exposed to a variety of contagious diseases and other patient related conditions. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Call Center Nurse (LPN) Reports to: Call Center Supervisor FLSA Status: Non-Exempt Personnel Supervised: None Under the direct supervision of the Call Center Supervisor, incumbent is responsible for addressing patients' clinical needs which includes, but not limited to scheduling Medical appointment, processing medication refill requests, clinical questions, and perform as intake nurse for telehealth visits. MINIMAL QUALIFICATIONS: Education: Graduate of an accredited School of Nursing Licensure: Florida license BLS certification Computer literacy Experience in Community Health Preferred RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Be familiar with CFHC's program philosophies, goals and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. Be competent in performing the duties of a nurse. Schedule, reschedule, or cancel medical appointments by phone and transfer call appropriately. Understand and apply CFHC scheduling template. Work provider follow-up requests on outbound calls Report as needed to DON any pertinent information or situations that impact on patient care or CFHC liability. Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meetings as designated by the DON or CMO). Demonstrate ability to work cooperatively with other members of the clinical team. Be supportive of coworkers. Always maintain a neat and professional appearance. Screen patients according to CFHC's telehealth protocols and perform any other procedures directed by the provider, Nurse Manager, or DON. Accurately obtain patient's medical history. Perform accurate charting in patient's medical record in accordance with CFHC's policies and procedures. Counsel patients per treatment plan (ex: diet, exercise, medication). Understand all emergency protocols and respond accordingly. Accurately make/cancel/reschedule appointments in the computer appointment system. Follow-up on appointment to determine patient compliance and contact patients to reschedule (no-show policy). Understand and assist in the referral process of patients to outside services or providers, follow-up on patient referrals Maintain patients concerns within electronic medical records (EHR), communicate with patients via telephone, the patient portal, and other modalities; keep providers and other team members updated regarding clinical changes. Complete all duties, responsibilities, and competencies in a manner that is appropriate to the age groups to whom care/services are being provided. Other duties as assigned by the clinician, Nurse Manager, DON, or CMO The is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by supervisor. *This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract or employment. * BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more spent standing/sitting. Independently mobile Lifting and/or transporting up to 20lbs.