Customer Retention Lead
Augusta, ME jobs
What you can expect We are seeking a strategic and data-driven Churn Segment Leader to join our team and focus on our Solopreneur and Micro customer base (1-10 employees). This individual contributor role will be responsible for developing and implementing comprehensive strategies to mitigate churn and increase retention across these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership Team weekly.
About the Team
As a Churn Segment Leader, you'll have the opportunity to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team, gaining visibility and experience while driving initiatives that are critical to our company's success. Join us in our mission to deliver exceptional value to our largest customer base and help shape the future of our organization.
Responsibilities
+ Designing and executing strategic initiatives to reduce churn and improve retention metrics across the Solo/ Micro segment
+ Building and leading cross-functional teams to implement churn mitigation programs
+ Developing data-driven insights to identify at-risk customers and churn patterns
+ Creating actionable recommendations based on customer behavior analysis
+ Presenting weekly and monthly progress reports to executive leadership
+ Partnering closely with the ecommerce team and the SMB/ Mass Market Churn Leader
+ Establishing KPIs and success metrics for retention initiatives
+ Collaborating with product, sales, customer success, and marketing teams to align retention strategies
+ Identifying opportunities for product and service improvements to enhance customer satisfaction
+ Driving continuous improvement through testing, learning, and iterating on retention strategies
What we're looking for:
+ 10+ years of experience in SaaS environment with focus on customer retention or related areas
+ Proven track record in developing and implementing successful strategic initiatives
+ Program management experience with ability to coordinate multiple workstreams
+ Advanced data analytics skills with ability to translate complex data into actionable insights
+ Executive communication skills, both written and verbal
+ Experience presenting to and influencing senior leadership
+ Bachelor's degree in Business, Analytics, or related field (Master's preferred)
Salary Range or On Target Earnings:
Minimum:
$146,700.00
Maximum:
$339,300.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
12/20/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
Remote Care Team Manager
Portland, ME jobs
POSITION TITLE: Remote Care Team ManagerLOCATION: Maine, New Hampshire, VermontHOURS: Full Time (37.5 hours/wk), Salaried position The Remote Care Team Manager is responsible for overseeing the daily operations of PPNNE's virtual health center, ensuring high-quality care and seamless patient experience. This role provides leadership and support to administrative & clinical staff, fosters a positive work environment, and promotes accountability through clear expectations and adherence to organizational standards. The manager also monitors key performance metrics, identifies training needs, and engages in community outreach to strengthen partnerships and expand patient access to services. Candidates with Registered Nurse (RN) and/or Telehealth experience are encouraged to apply. YOUR DAY- TO-DAY RESPONSIBILITIES:
Manages the day-to-day operations of the health center, participates in creating visit volume goals, monitors daily schedules, adjusts schedule to meet or exceed goals, and develops ongoing mitigation strategies, when necessary.
Understands, supports and communicates all PPNNE services offered, including birth control, STI testing, Gender Affirming Care and abortion care, using accurate and inclusive language.
Makes sure staff follow all policies, procedures, and regulations set by PPNNE, PPFA, and state and federal guidelines.
Provides clear and consistent expectations and establishes a just culture of accountability balanced with trust, respect, and support.
Provides respectful mentoring and coaching, to include supportive and constructive feedback, for all health center staff members during routine (at least monthly) check-ins to promote adherence to PPNNE standards, support professional development, promote job satisfaction, and maximize staff retention.
JOB PERKS:
Work with a group of dedicated professionals
Collaborative Work Environment - PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.
Gain experience with a trusted leader in affordable, high quality, health care
Experience using the Electronic Medical Records program EPIC
Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services
COMPENSATION:
Pay Range - for this position is based on years of relevant work experience. Candidates with 3-5 years of experience can expect to earn between
$65,000 - $70,000
per hour/year. As experience increases, so does the rate of pay, with candidates who have 7-8 or more years of direct experience earning up to $74,000 per hour/year.
BENEFITS:
Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
Paid Parental Leave
Medical, Dental & Vision Insurance
PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
403b retirement account and 2% employer match eligibility
Employee Assistance Program (confidential counseling and resources)
Employee referral bonuses
Employer Paid Short Term Disability & Life Insurance
KNOWLEDGE, SKILLS AND ABILITIES:
Highschool diploma or equivalent required; bachelor's degree in health care, business administration, or health care science, Registered nurse and or Telehealth experience (preferred);
3-5 years of relevant healthcare practice and supervisory leadership experience (strongly preferred) and/or progressive leadership development with demonstrated leadership acumen;
Ability to work independently and exercises good judgement in escalating issues and concerns for timely evaluation/resolution of same;
Effective oral and written communication skills to include demonstrated ability to use de- escalation skills and techniques to diffuse complex situations;
Ability to travel within PPNNE affiliate for meetings and training or educational opportunities as requested.
Alignment with and ability to lead through the core values of PPNNE
WHY JOIN PPNNE? Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all. Interested applicants please submit a cover letter and resume by visiting our website at ****************************
Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplySupervisor Customer Service Management
Augusta, ME jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
The Customer Service Operations Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services.
+ Collaboratively oversees daily operations for an inbound and outbound patient access support team of 70+ team members
+ Ability to maintain development/training goals for team members in a 100% remote setting
+ Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program.
+ Responsible for conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
+ Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules
+ Handles creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
+ Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting
+ Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues
+ Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager
+ Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills
**_Qualifications_**
+ Bachelor's degree or equivalent work experience preferred
+ 3-5 years of experience in related field preferred
+ Previous management experience preferred
+ Strong communication and presentation skills
+ Commitment to the continued development of oneself and team members
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Consistently demonstrate the Cardinal Health values (What we value):
+ Integrity - We hold ourselves to the highest ethical standard
+ Accountable - We bring passion, determination, and grit to deliver on our commitments
+ Inclusive - We embrace differences to drive the best outcomes
+ Mission Driven - We serve the greater goal of healthcare
+ Innovative - We develop new ways of thinking, operating, and serving customers
+ Regularly practice the Cardinal Heath behaviors (The way we act):
+ Invites curiosity
+ Builds partnerships
+ Inspires commitment
+ Develops self and others
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week).
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $66,500 - $94,900
**Bonus eligible: No**
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** **02/09/2026** *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
LEAD PSR
Lewiston, ME jobs
The Lead Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs.
Essential Duties and Responsibilities
* Supports and promotes the mission and values of Covenant Health Ministry.
* LEAD RESPONSIBILITIES
* Role modeling professional workplace behaviors including being on time, showing consideration and respect for colleagues, and patients, and following through on tasks. Acts as a resource and provides education in qualified areas of expertise.
* Responsibility as delegated by practice leadership to assist the practice in meeting obligations to patients and assist in a strong and positive practice work culture.
* Demonstrates and always embodies ethical, confidential, and professional work behaviors. Tasks and responsibilities will be determined to meet the needs of the practice and will be adjusted to meet emerging needs.
* Lead the department's effort to ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection.
* Tasks include:
* Run daily practice huddles and update the huddle board.
* Provider schedule management/ monitors provider utilization.
* Daily DTAR.
* Clerical Staffing Schedule and vacation requests. Enters float needs.
* Supply ordering, inventory, and expiration checks.
* Actively engaged in new hire orientation, as well as coaching & supporting new staff.
* Runs and works the open telephone encounter reports. Ensures calls are answered.
* Assists with staff callouts. API Timecard edits.
* Epic templating as directed.
* Monitoring in-baskets and work queues (claim, edit, referrals, unable to schedule, etc.).
* Helps prepare and facilitate clerical staff meetings / assists with typing meeting minutes.
* EOC Rounds/ DNV Preparedness.
* Practice checks and audits.
* First pass patient complaints.
* Gives input on staff evaluations.
* Monitors backlog of tasks (alerts manager when help is needed)
* Assigns daily tasks to staff & follows up on tasks assigned to staff to ensure completion.
* Follows up on quality gap lists and collaborates with quality improvement specialists.
* Ensures staff are up to date on HealthStream and other required training.
* Daily BCA checks
* Ensure backup participation for ambassador meetings.
* Communicating education and practice changes/updates.
* Answering workflow and other process questions.
* Actively engaged with Ensemble training and education.
* Is a superuser/preceptor.
* Models AIDET behaviors.
* Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information.
* Communicates process and timeline, announces patient to nurse/MA, and follows up as needed.
* Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.
* Schedules appointments according to patient preference
* Gather enough information to determine the priority of the visit and schedule the appropriate length of time.
* Call patients at least 48 hours in advance of appointment as a courtesy reminder
* Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.
* Schedules appointments according to patient preference
* Gather enough information to determine the priority of the visit and schedule the appropriate length of time.
* Call patients at least 48 hours in advance of appointment as a courtesy reminder
* Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.
* Schedules appointments according to patient preference
* Gather enough information to determine the priority of the visit and schedule the appropriate length of time.
* Call patients at least 48 hours in advance of appointment as a courtesy reminder
* Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time.
* Other duties as consistent with this role.
Job Requirements
Job Knowledge and Skills
* Strong interpersonal and customer relation skills.
* Strong verbal and written communication skills.
* Strong computer and telephone skills.
Education and Experience
* High school diploma or GED required. Associate's degree preferred.
* Minimum of one-year, direct experience preferred.
Covenant Health Mission Statement
We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
* Compassion
We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
* Integrity
We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
* Collaboration
We work in partnership, dialogue and shared purpose to create healthy communities.
* Excellence
We deliver all services with the highest level of quality, while seeking creative innovation.
Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).
Comp Range:
$17.73 - $26.59
Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.
Speech Therapy Team Leader
Portland, ME jobs
REQUIREMENTS License or Certification: - Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist. - BLS (CPR) required or must be obtained within 30 days of hire within this role. - If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.
Minimum Qualifications:
- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.
- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.
Machines, Equipment Used:
- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.
- Microsoft Office software, to include Outlook, Word, and Excel.
Physical Requirements\:
- Visual acuity, speech recognition, speech clarity.
- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.
Skills and Abilities\:
- Oral communication, written communication, active listening. Must be able to speak and understand English.
- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
- Ability to work independently without continuous supervision.
Environmental Conditions:
- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.
- Exposure or potential exposure to blood and body fluids may be required.
- Handicapped accessible.
- May work under stressful circumstances at times.
Proficiency or Productivity Standards\:
- Has regular, reliable, and predictable attendance and punctuality.
- Adheres to dress code including wearing ID badge.
- Adheres to Standards of Business Conduct.
- Maintains current licensure and/or certifications, if applicable.
- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.
- May be required to work on religious and/or legal holidays on scheduled days/shifts.
- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.
- May be required to stay after workday to assist after a disaster situation until relief arrives.
- May be required to perform other duties as assigned by supervisor.
- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.
Starting salary range\: $99,195 - $112,000 depending on experience.
The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.
The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring.
Auto-ApplySpeech Therapy Team Leader
Portland, ME jobs
Starting salary range\: $99,195 - $112,000 depending on experience.
The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.
The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring.
POSITION REQUIREMENTS
License or Certification:
- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.
- BLS (CPR) required or must be obtained within 30 days of hire within this role.
- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.
Minimum Qualifications:
- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.
- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.
Machines, Equipment Used:
- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.
- Microsoft Office software, to include Outlook, Word, and Excel.
Physical Requirements\:
- Visual acuity, speech recognition, speech clarity.
- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.
Skills and Abilities\:
- Oral communication, written communication, active listening. Must be able to speak and understand English.
- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
- Ability to work independently without continuous supervision.
Environmental Conditions:
- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.
- Exposure or potential exposure to blood and body fluids may be required.
- Handicapped accessible.
- May work under stressful circumstances at times.
Proficiency or Productivity Standards\:
- Has regular, reliable, and predictable attendance and punctuality.
- Adheres to dress code including wearing ID badge.
- Adheres to Standards of Business Conduct.
- Maintains current licensure and/or certifications, if applicable.
- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.
- May be required to work on religious and/or legal holidays on scheduled days/shifts.
- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.
- May be required to stay after workday to assist after a disaster situation until relief arrives.
- May be required to perform other duties as assigned by supervisor.
- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.
Auto-ApplyTeam Lead RN ~ Peri Anesthesia ~ Part Time
Lewiston, ME jobs
The Team Leader participates in planning, administering and evaluating the operation of their assigned unit, on their assigned shift. In conjunction with the Nurse Leader and Nurse Leader, the Team Leader is responsible for actively supporting the achievement of departmental level expected Quality, Financial, Customer Service, Throughput, and People results. In addition, the Team Leader ensures staff follow policies and procedures, evidence-based practice, American Nurses Association Standards of Practice and Code of Ethics, regulatory agencies (such as The Joint Commission) and the Maine Nurse Practice Act. Requirements
Licensed in Maine
Bachelor's in Nursing preferred, or Bachelor's candidate within 18 months of appointment
2 years current related hospital experience
Demonstrates the ability to care for post-surgical patients.
Works well in dynamic and fast paced environment
Current BLS
Above competitive compensation & robust benefits with Bonus opportunities! Relocation is available! US HealthCare Careers ~ 408-686-9450 ~ gretchen@ushealthcarecareers.biz
Team Leader
Portland, ME jobs
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The role will manage a team of Health Coaches who deliver healthy lifestyle courses across Oxfordshire. As part of this, the coaches need to be observed regularly to ensure quality and consistency.
In addition, the role involves engagement activities within Oxfordshire and attendance at face-to-face team meetings, which take place every two weeks.
The successful candidate will need to be present in Oxfordshire at least twice per week
The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:
• Healthy Eating and Nutrition
• Smoking Cessation
• Physical Activity
• Weight Management
• Alcohol consumption
• NHS Health Checks (outreach)
As Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to.
1.Coordination of service delivery by:
• Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service • Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement
• Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus' policies and processes to guide and support team and individual performance
• Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner
• Effectively manage own time and workload to ensure deadlines are met in an effective manner
• Contribute to team organisation, planning and continuous improvement.
2. Ensure the service is embedded within and across the local networks and communities.
• Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors
• Develop trusting and beneficial relations with workplaces across Buckinghamshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups)
• Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience
• Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health
• Coordinate and deliver events to promote the Buckinghamshire Healthy Lifestyle Service to generate high quality referrals, with a focus on priority areas and populations
• Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis
• Represent the service as required at meetings, conferences, and forums
• Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice
3. Responsible for high quality service delivery and achievement of performance through:
• Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)
• Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance.
• Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard
• Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract
• Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements
• Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance
• Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring
• Proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service.
• Deputising for the Service Manager in the event of sickness or annual leave.
4. Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs.
• Monitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health, and Safety, Safeguarding, and Information Security
• Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation
• Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes.
5.Support in the effective development of high performing teams.
• Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators
• Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
• Support the Service Manager in the recruitment, onboarding and induction of team members as required
• Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values.
6. Support the service as require with delivery of service provision including but not limited to;
• Carrying out NHS Health Checks in line with our policies and procedures
• Supporting with the referral hub
• Support with Health and Wellbeing Coaches as required (e.g., during periods of prolonged sickness or vacancy)
Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required.
Key Business Priorities
Internal
• Directors
• Co-workers, managers, and wider team
• Health Division colleagues
• Maximus central division
• Maximus companies and associates
• Colleague forums
External
• Local Authority
• Integrated Care Partnerships / Boards
• Community and Voluntary sector
• Population being served / supported.
• Sub-contractors and key partners
• Community stakeholders
• Co-location cooperatives
• Venue providers
• Healthcare settings including GP Practices / Primary Care Networks
Qualifications & Experience
Essential:
• Experience of a supervisory role with experience of managing a diverse team
• Relevant health coaching qualification or an accredited health coaching skills programme.
• A minimum of six months of direct health coaching delivery
• Experience of caseload management demonstrated via the use of a Case Management System
• Experience of supporting vulnerable individuals through a change process
• Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard.
• Experience of coordinating health and wellbeing services
Desirable:
• Experience in delivering behaviour change interventions for specific lifestyle related issues (smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
• Membership of professional body (ICF, EMCC, AoC, UKHCA)
• Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc
• Experience of supporting people remotely / telephonically / digitally
• Experience in community development in areas of deprivation, Project Management and Developing new services.
Individual Competencies
Essential:
• Ability to motivate, manage and lead a diverse team.
• Ability to forge good working relationships with external organisations.
• Ability to react quickly to unforeseen circumstances.
• A strong understanding of the social / wider determinants of health
• A strong understanding of population-based approaches including segmentation and risk stratification.
• A strong understanding of behaviour change principles and methodology.
• Demonstrable core skills and competencies as set out in best practice standards including:
- Select and apply a range of health coaching models, conversation frames and techniques.
- Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self-efficacy, intrinsic motivation, and assets based approaches
- Detailed understanding of self-management support and associated techniques
- Advanced skills development incorporating practice, reflection and planning for the application of learning to practice.
• Excellent internal and external stakeholder engagement and management
• Strong written and verbal communication skills with the ability capture essential information that supports effective case management
• A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships.
• Expertise in communicating effectively with excellent oral and written communication skills
• Effective caseload management inclusive of accurate data collection, data entry, timely recording and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• Confident in the use of evolving digital technologies to support people through behaviour change processes.
• The ability to manage time independently and effectively and work to deadlines
• Ability to effective work safely and manage sensitive data in line with information security standards
• Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes.
• Commitment to personal development and training
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements
Desirable:
• Experience of delivery health screening services (e.g., NHS Health Check)
• Effective delivery of programmes in line with contractual requirements and service level agreements
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
30,000.00
Maximum Salary
£
35,000.00
Business Process Improvement Lead, Digital Billing Transformation
Westbrook, ME jobs
IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.
Our IT Digital Billing Transformation team is looking for an energetic Business Process Improvement Lead to join our growing team. You will work closely with our Global Business Services teams, identifying opportunities to improve our effectiveness in billing IDEXX products and services to our veterinary customers.
This role will be instrumental in driving business process improvement (BPI), digital transformation, and operational excellence across the order-to-cash lifecycle. The ideal candidate will bring deep SAP expertise, strong project management capabilities, and a passion for innovation and collaboration.
Why this role matters
This position is part of a newly expanded Digital Billing Transformation - Zero Defect Invoicing team, fully dedicated to achieving zero defect billing-a strategic priority for the organization. By integrating technical expertise with business acumen, the Business Process Improvement Lead will play a pivotal role in shaping the future of our operational excellence.
Location: You must be reasonable driving distance to our World Campus in Westbrook, Maine. Hybrid: Minimum of 8 on-site days per month
What You'll Do:
Collaborate across teams: Partner with our Global Business Services and IT teams to understand order to cash workflows and identify opportunities for process optimization and align digital transformation initiatives with business goals.
Process design & documentation: Lead the documentation of current and future state order to cash processes, workflows, and solution designs-detailing the business rationale for decisions.
Drive automation & testing: Work closely with our Digital Billing Transformation Quality Engineer to develop automated regression testing for invoicing scenarios, helping eliminate billing errors.
Lead change initiatives: Serve as a key business process change agent-using Lean and other process improvement methodologies to influence, lead, and embed sustainable improvements across teams, focused on zero defect billing and order-to-cash optimization. Identify and implement process improvements that enhance customer experience and operational efficiency.
Communicate with impact: Translate complex business requirements into clear, actionable documentation for both technical and non-technical audiences, including developers and leadership.
Champion innovation and continuous improvement across systems and processes.
What you need to succeed:
5-7+ years of proven leadership in business process improvement (BPI) with the ability to influence at multiple levels of the organization
Strong analytical and documentation skills, especially in capturing complex requirements and creating functional design documentation
Effective communication and facilitation skills, with the ability to lead discussions, resolve conflicts, and drive projects to resolution
Experience in teaching and applying problem-solving methodologies, including scoping, prioritizing, and managing improvement projects
Adaptability and strong decision-making ability in fast-paced, evolving environments
Core competencies include Business Insight, Customer Focus, Manage Complexity, Cultivates Innovation, Optimizes Work Processes, Collaborates
Candidates with the following experience will stand out:
Proven experience with SAP, preferably in Order-to-Cash (O2C) modules
Strong background in business process improvement and digital transformation initiatives
Solid project management experience, ideally within cross-functional environments
Demonstrated ability to work effectively across both IT and business functions
Experience in global or matrixed organizations is a plus
Leading cross-functional teams on improvement and change initiatives
Managing projects and shifting priorities effectively
Familiarity with order to cash systems such as Billtrust, SAP, or other ERP platforms
Strong business acumen and a keen understanding of operational impacts
What you can expect from us:
• Base annual salary target: $105000 - $120000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-EV1
Auto-ApplySupervisor-Family Time Coaching
Portland, ME jobs
The FTC Program serves families referred by DHHS/OCFS whose children have recently entered DHHS custody. The FTC Supervisor provides supervision, training, and support to a team of Family Time Coaches. The FTC Supervisor consistently demonstrates unconditional positive regard, compassion, and empathy for the families we serve.
ESSENTIAL JOB FUNCTIONS:
Provides consistent and quality supervision to Family Time Coaches (FTCs).
Provides initial and ongoing training to FTCs.
Thoroughly reviews each Family Visitation Plan, referral, and court orders to ensure visits are provided within established guidelines.
Provides support to FTCs who are delivering intensive, home and community-based skill-building to parents of children in DHHS custody.
Assists FTCs and families in the development of visitation goals and activities.
Provides coverage for FTCs as necessary, including providing in-home visitation.
Follows through with all programmatic training
Ensures notes and reports are submitted in a timely and accurate manner by FTCs.
Attends FTM's as necessary to partner with family members, FTCs, and other providers.
Attends collaborative meetings with DHHS.
Contacts the Program Director immediately with any safety concerns.
Ensures the FTCs are providing culturally competent services, evaluating the cultural preferences and needs of each family, and customizing visits accordingly.
Responds to subpoenaed requests, attending court as necessary
Meets all expectations of the FTC Supervisor job description.
Initiates professional development through reflecting on areas of strength and challenges, and seeks assistance in supervision to strengthen
Adheres to the agency's clinical, administrative, and personnel polices and procedures.
Offers flexibility to meet the needs of the FTC Program, including ensuring availability when FTCs need support.
Consistently role models a high level of professionalism during interactions with FTCs, co-workers, supervisors, and external
Travels throughout the assigned counties as necessary to meet the needs of the FTC Program.
Other responsibilities as assigned by
ESSENTIAL KNOWLEDGE, ABILITIES, AND SKILLS:
Knowledge in the areas of grief, loss, separation, and trauma.
Knowledge of vicarious trauma.
An understanding of normative child development.
Ability to respond calmly and competently to crises.
Understanding of unconditional positive regard.
Understanding of professional boundaries and the ability to set appropriate limits.
Understanding of the dynamics of working with children and families who have behavioral and emotional
Understanding of mental health, child welfare, and the social service system within the State of Maine.
Ability to actively and reflectively engage in the supervisory process.
Understanding of a treatment philosophy that is receptive and sensitive to choices and behaviors based on racial, cultural, socioeconomic or ethnic background, religious or spiritual affiliation, or sexual orientation.
EDUCATION, EXPERIENCE AND CERTIFICATES
At a minimum, shall be a Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), or Licensed Clinical Social Worker-conditional (LCSW-conditional) credentials, as well as meet the qualifications of Family Time Coach
At least 12 months of previously documented experience working with children and families
Valid State of Maine driver's license, insurance that meets the state minimum requirements, and a reliable vehicle
Must be able to pass background checks including DMV, CPS, APS, and Criminal checks.
Clinical Support Supervisor (MA) - Urology/Wound/Vascular/Eye Center
Augusta, ME jobs
Job Summary:Urology, Wound Care, Vascular Surgery, and the Eye Center is seeking a dedicated Clinical Support Supervisor to lead and support our team of Medical Assistants and clinical support staff. In this vital role, you'll ensure smooth daily operations, maintain high standards of patient care, and foster a collaborative and supportive work environment. If you're a proactive leader with strong clinical experience and a passion for their work.Job Description:Key Responsibilities:
Team Leadership: Supervise, schedule, and coordinate the daily activities of Medical & Ophthalmology Assistants.
Training & Development: Oversee orientation and ongoing training programs to support staff development and maintain clinical excellence.
Performance Management: Participate in hiring decisions, conduct performance evaluations, and address staff concerns and disciplinary actions as needed.
Quality Assurance: Ensure compliance with clinical protocols, organizational policies, and patient care standards.
Clinical Support: Step in as needed to perform Medical & Ophthalmology Assistant duties and maintain continuity of care.
Problem Solving: Address complex patient care or staffing concerns to support efficient, high-quality service delivery.
Qualifications:
Graduate of an accredited Medical Assistant program or Certified/Registered Medical Assistant through AAMA, AMT, NHA, NCCT, or ARMA (required)
Demonstrated leadership ability and strong clinical experience as a Medical Assistant
Excellent communication, organizational, and interpersonal skills
Commitment to a collaborative leadership style and high-quality patient care
Why Join Our Team?
Be part of compassionate, family-centered practices serving our community
Supportive leadership and opportunities for professional growth
Scheduled Weekly Hours:40Scheduled Work Shift:Job Exempt: YesBenefits:
Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:
We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at ************** .
Auto-ApplySupervisor, Deal Management
Augusta, ME jobs
**_What Revenue Management contributes to Cardinal Health_** Revenue Management is responsible for developing, communicating, and leading the execution of market strategy and profitability optimization through pricing and value-capture activities at both the strategic and tactical levels. The group uses modeling and analytics to create pricing strategies for our products and distribution services.
Deal Management owns the deal process, including collaborating with sales to translate offer strategy into a customer-specific deal strategy and pricing, facilitating the deal approval process and related governance, and financial modeling of deal economics across a variety of scenarios. This job family is also responsible for validating our contracts have the appropriate terms and conditions prior to finalizing the relationship.
**_Responsibilities_**
+ Collaborate effectively across functions in Marketing, Sales, Operations, and Finance to develop pricing and incentive strategies and models, in response to customer RFP and other proposal requests
+ Extract, manipulate, and prepare data and information from multiple sources and leverage findings to develop and recommend pricing strategies
+ Effectively communicate data, information, and findings on market pricing intelligence, pricing analytics and pricing recommendations to the Marketing and Sales teams
+ Create financial models, applying pricing analytics and other financial components related to the deal
+ Communicate with Senior Leadership to facilitate questions and discussions related to the deal models to gain approval
+ Communicate key pricing and incentive insights and recommendations, while driving consensus and being comfortable when challenged
+ Understanding product and category strategy, financial objectives, and pricing expectations
+ Ability to grasp economic concepts (especially P&L statements), commercial processes, systems, and controls
+ Managing the execution of a variety of price initiatives and ad-hoc analysis as needed to support business opportunities
**Qualifications**
+ Bachelor's degree in related field, preferred, or equivalent work experience, preferred
+ 3+ years' experience in related field, preferred
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations or business staff
+ Administers and exercises policies and procedures
+ Ensures employees operate within guidelines
+ Works on complex projects of large scope
+ Develops innovative solutions to wide range of difficult problems
+ Decisions have a direct impact to work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management level
**Anticipated salary range:** $80,900 - $103,950
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 2/1/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
HIM Record Processing Team Lead
Bar Harbor, ME jobs
Full-time Description
Rooted in Community. Inspired by Care. Mount Desert Island Hospital isn't just a place where care is delivered - it's where care begins, where it grows, and where it connects us all. Located in the heart of Bar Harbor, surrounded by the rugged beauty of Acadia National Park, MDI Hospital is deeply woven into the fabric of island life. We're not just serving a community - we
are
the community.
A Place Where You Belong.
At MDI Hospital, every team member is more than a healthcare professional - they're a neighbor, a friend, a familiar face in the grocery store or on the hiking trail. We believe that healing happens best when people feel seen, supported, and valued. That's why we foster a workplace where everyone belongs, where voices are heard, and where your contributions truly matter.
Small Town Heart, Big Impact.
Though we serve a small, close-knit population, our reach is wide and our impact deep. We offer a full spectrum of care - from family medicine and behavioral health to emergency services and specialty care - all grounded in compassion and clinical excellence. Our partnerships with organizations like Penn Medicine and the MDI Biological Laboratory help us bring world-class resources to our rural setting.
A Culture of Connection.
We believe that wellness is a shared journey. Whether it's through community wellness programs, school-based health initiatives, or simply taking the time to listen, we're here to walk alongside our patients and each other. Our team is collaborative, mission-driven, and always ready to lend a hand - or an ear.
Come Grow With Us.
Working at MDI Hospital means being part of something bigger than yourself. It means joining a team that values your well-being, supports your growth, and celebrates your unique strengths. Whether you're new to the island or have called it home for years, you'll find a place here - not just to work, but to belong.
Summary:
The HIM Records Processing Team Lead is responsible for overseeing day-to-day front-end HIM record processes and providing leadership to the records processing team. This role ensures timely and accurate release of medical information, supports process improvement initiatives, and promotes a collaborative team environment. The Team Lead works closely with the HIMS Revenue Cycle Operations Manager to maintain compliance and operational excellence in alignment with MDI Hospital's Integrated Care Philosophy.
Benefits:
MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award-winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign-on bonus and relocation assistance.
EEO Statement:
MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics protected by applicable state and local non-discrimination laws.
Requirements
Education, Training, and Certifications
High school diploma or equivalent required
Health Information Technology education preferred
RHIT certification preferred or willingness to obtain within 1 year of hire
Experience Required
3-5 years of experience in Release of Medical Information or clerical support in a medical office environment
Proven team leadership experience with a focus on positive outcomes
Special Requirements
Strong communication and interpersonal skills
Ability to identify and execute process improvement initiatives
Independent problem-solving skills with minimal supervision
Cognitive and Physical Requirements
Emotional maturity and ability to perform under stress
Light lifting, bending, stooping, and reaching
Ability to sit, stand, and walk for up to eight hours per day
Extended periods of sitting and use of visual display terminals (VDT)
Hand/eye coordination for typing and data entry
Work Environment
Standard office environment
Residential Team Lead
Portland, ME jobs
NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.
Team Lead | Portland, ME | Full Time (32 hours/week)
Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.
* Provide leadership and supervision to staff in the residence and community while providing direct services to individuals we serve.
* Attend training for individuals served to assure their objectives, and company goals are achieved.
* Participate in community outings, house orientation to all new employees, serve as a role model to staff assuring that documentation is completed accurately and timely.
* Assist with house staffing needs and staff recruitment.
* Review individuals served progress, coordinate, and implement shift objectives.
* Provide for the delivery of services such as skills training, job coaching, behavior management according to the Individual Plan (IP) and/or treatment team.
Qualifications:
* High School Diploma or equivalent.
* Two years' experience in providing direct services in the human services field.
* Current driver's license, car registration, and auto insurance.
* Current CPR/First Aid Certification Strong leadership qualities and effective communication skills.
* Acute attention to detail and ability to problem-solve.
* A reliable, responsible attitude and a compassionate approach.
* A commitment to quality in everything you do.
* You will make a difference every day and help to provide quality of life-enhancing services to the individuals we serve.
Why Join Us?
* Full, Part-time, and As Needed schedules available.
* Full compensation/benefits package for full-time employees.
* 401(k) with company match.
* Paid time off and holiday pay.
* Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.
* Enjoy job security with nationwide career development and advancement opportunities.
We have meaningful work for you - come join our team - Apply Today!
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
Evs Supervisor at Northern Light Eastern Maine Medical Center
Bangor, ME jobs
Job Description
TESCO Staffing in Bangor is looking EVS Supervisor. EVS Supervisor is responsible for the overall direction, coordination, and supervision of the environmental services team. This includes scheduling, training, performance management, and ensuring adherence to established protocols and procedures. The EVS Supervisor will also be responsible for maintaining adequate supplies, managing equipment, and addressing any environmental concerns.
Pay- $18.50 to $19.50/hour
Available shift-
Responsibilities:
Supervise and coordinate the activities of the EVS team, including assigning tasks, monitoring progress, and providing feedback.
Develop and implement cleaning schedules and procedures to maintain a clean, sanitary, and safe environment.
Ensure compliance with all safety regulations, infection control protocols, and company policies.
Train and orient new EVS technicians on proper cleaning techniques, equipment operation, and safety procedures.
Inspect the facility regularly to identify and address any cleaning or maintenance needs.
Respond promptly to environmental concerns and address any issues raised by staff, patients, or visitors.
Conduct performance evaluations and provide coaching and development opportunities for EVS team members.
Maintain accurate records of cleaning activities, equipment maintenance, and supply inventory.
Collaborate with other departments to ensure a smooth and efficient operation.
Qualifications:
High school diploma or equivalent required.
Minimum of 2-3years of experience in environmental services, preferably in a supervisory role.
Strong knowledge of cleaning techniques, sanitation procedures, and infection control protocols.
Experience with various cleaning equipment and supplies.
Excellent communication, interpersonal, and leadership skills.
Ability to work independently and as part of a team.
Ability to work flexible hours, including weekends and holidays, as needed.
We are looking forward to reading your application.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.50 - $19.50/hour.
About TESCO Staffing: TESCO Staffing needs : PEOPLE We our hiring NOW for TEMP and TEMP to PERM positions. We work in Healthcare, Hospitals, Medical facilities, etc. We have hourly labor jobs in Food Service, Environmental Services and Facilities Support Services. We offer flexible Jobs with flexible Schedules.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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Lead Hospitalist
Presque Isle, ME jobs
Join us in Northern Maine where Physicians enjoy a lifestyle like no other! Work, live, and thrive in a safe community with lower-than average cost of living, friendly neighbors, excellent schools, and endless outdoor recreational fun all year round.
Northern Light A.R. Gould Hospital seeks an experienced, BC/BE Internal or Family Medicine Physician to lead our collegial team of 6 physicians and 1 Nurse Practitioner in Presque Isle, Maine. In this hospital-employed role, we offer exceptional leadership support at the local and system level. Creative schedule options available.
Position Highlights:
* Shared 7am to 7pm & 7pm to 7am shifts
* No call duties
* Provide 24/7 inpatient care
* 25-bed Med Surg Unit
* 6 bed open ICU
* Full anesthesia and ancillary support staff
* Multi-specialty collaboration
* Optional procedures
Offer Highlights:
* Competitive base salary plus Lead Stipend and opportunity for Quality Incentive bonus
* 132 hours of paid time off annually
* Relocation and sign-on bonuses
* Generous educational loan reimbursement program, with no maximum
* Annual CME allotment
* Retirement plans with employer matching
Why You'll Want to Join A.R. Gould Hospital:
* Leading Provider of Healthcare Services: We are an 89-bed acute care hospital located near the Canadian border in Presque Isle, Maine. Northern Light A.R. Gould Hospital is Aroostook County's largest hospital and leading provider of healthcare services offering 24-hour emergency services, complete cancer care services, a day surgery center, the region's most comprehensive imaging and orthopedic centers, and several specialty services.
* Small Town Charm: Presque Isle is the largest city and economic hub of Aroostook County. Aroostook meaning "Beautiful River" is rural, with traditions that are honest and hard-working, and a local economy that relies on agriculture, forestry, outdoor recreation, and education.
* Relaxed Lifestyle: Just outside your doorstep, a four-season recreational playground awaits. Adventure seekers enjoy hiking, skiing, boating, biking, snowmobiling and ATVing. Lakes, rivers, and woodlands are legendary and well-known to hunters, anglers, and outdoor recreationalists. Experience year-round festivals, performing and visuals arts events, unique shopping and dining options, sports competitions, farmers markets, musical performances, golf courses, fitness centers, community center activities, and more!
* Family Friendly: Great school districts, safe communities, friendly neighbors and a lower-than-average cost of living are ideal for raising a family.
* Academic Enrichment: The University of Maine at Presque Isle, Northern Maine Community College, and Maine School of Math and Science provide an intellectual spirit and opportunities for continued learning.
* Well Connected: The local airport provides year-round access to daily, commercial airline service to and from Boston, MA.
For confidential consideration:
Email: *********************************
Phone: ************
Text: "ARGH Lead Hospitalist" to ************
Easy ApplyLeader on Duty
Freeport, ME jobs
About the YMCA: At the YMCA of Southern Maine, we're dedicated to building an inclusive, healthy community for all-regardless of ability to pay. Our team members are guided by our core values of caring, honesty, respect, and responsibility, and we strive to make sure everyone has the opportunity to learn, grow, and thrive.
Position Summary:
The Leader on Duty (LOD) provides on-site leadership and support during weekend operations. This role ensures a welcoming and safe environment for members and staff, assists with facility monitoring, and serves as the primary point of contact for staff questions, member needs, and emergencies when other leadership staff are not present.
Location: Casco Bay - YMCA of Southern Maine
Schedule: Saturdays 7:30 AM - 4:00 PM and/or Sundays 8:30 AM - 2:00 PM
Pay Range: $18-$19 per hour, depending on experience
Key Responsibilities:
Act as the on-site leader, addressing member concerns and supporting staff.
Monitor the facility for safety, maintenance, and behavioral issues.
Ensure compliance with YMCA policies, procedures, and Code of Conduct.
Respond promptly and professionally to incidents or emergencies.
Maintain accurate reports and communicate with Team Leaders about shift activities.
Promote inclusion, positive relationships, and a welcoming environment for all.
Support all programs and departments.
Qualifications:
Strong customer service and problem-solving skills.
Ability to lead with professionalism and calm under pressure.
Excellent communication and interpersonal skills.
Basic computer skills (Microsoft Office; ability to learn YMCA systems).
Must pass criminal background checks.
Why Join the Y?
Make a difference in your community.
Supportive, team-oriented environment.
Opportunities for growth and learning.
Free membership!
Generous program discounts - including childcare and camp!
Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement, when eligible).
A Commitment to Equity and Inclusion
We commit to inclusion in our mission and in our hiring practices by promising to make the Y open to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances, without discrimination.
Auto-ApplySupervisor, Revenue Cycle
Augusta, ME jobs
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
As a Supervisor for the Enteral Accounts Receivable (A/R) department, you will be responsible for providing leadership for assigned Patient Financial Services (PFS) teams. You will oversee a team of A/R representatives that are responsible for contacting payers to collect on unpaid claims in a timely and accurate manner, researching and resolving payment variances, and managing the accurate and timely filing of claims within payer function group.
**Additional responsibilities of the Accounts Receivable Supervisor include:**
+ Oversee day-to-day operations of teams to ensure timely and accurate completion of all PFS activities
+ Monitor and strive to continually improve the collection of payer claims in accordance with the respective contract
+ Assist management with meetings with key payers to discuss reimbursement issues and payer publication notices affecting claims processing changes
+ Ensure daily reconciliation of electronic claim files
+ Maintain productivity and quality standards of all PFS functions
+ Review accounts receivable adjustments for accuracy and submit adjustment requests as defined by departmental policies and procedures for upper management approval
+ Maintain compliance with government reimbursement programs
+ Suggest changes to department policies and procedures as appropriate
+ Work with management to complete disciplinary action as required
+ Work with the Training and Education department to develop and deploy training for new employees and provide ongoing training as needed
+ Complete annual performance reviews for employees and provide timely feedback
+ Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities
+ Develop and maintain "super user" capabilities in technology applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department
+ Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices"
+ Liaise appropriately with peers across the organization; work with Intake and Analytics department to communicate trends and suggest process improvements to revenue cycle
**Required Qualifications**
+ 5+ years of Revenue Cycle or similar Accounts Receivable experience, preferably within billing/collections
+ 1+ years of experience using the Microsoft Office Suite, specifically Word, Outlook, and Excel
**Preferred Qualifications**
+ 2+ years of supervisory experience in healthcare reimbursement or medical insurance/billing
+ Clear understanding of how Collections and Billing impacts Revenue Cycle operations and financial performance
+ Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment
+ Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality
+ Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative
+ Home healthcare experience
+ Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship
**Education**
+ Verifiable High School Diploma or GED is required. Bachelor's Degree is preferred.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$43,888.00 - $102,081.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 12/26/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Imaging Services Supervisor
Parkman, ME jobs
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
This is a Stanford Health Care - University Healthcare Alliance job.
A Brief Overview
We are seeking a highly skilled and experienced Imaging Services Supervisor to oversee imaging operations in outpatient clinics. This leadership role is responsible for ensuring high-quality diagnostic imaging services, maintaining regulatory compliance, optimizing workflow efficiency, and fostering a culture of excellence and patient-centered care.
Locations
Stanford Health Care - University Healthcare Alliance
What you will do
Leadership & Supervision:
Supervise and support imaging technologists in an outpatient location.
Coordinate staffing schedules, manage time-off requests, and ensure adequate coverage.
Provide training, mentorship, and performance evaluations for technologists.
Clinical Operations:
Ensure consistent, high-quality imaging services in accordance with physician orders and clinical protocols.
Monitor and maintain imaging equipment, coordinate preventive maintenance, and troubleshoot issues.
Collaborate with providers, nursing and administrative staff to optimize patient flow and satisfaction.
Compliance & Quality Assurance:
Ensure compliance with all federal, state, and local regulations, including HIPAA and OSHA.
Maintain accreditation standards (e.g., ACR, MQSA, CDPH-RHB).
Conduct regular audits and quality control checks to ensure image quality and safety.
Administrative Duties:
Assist in budget planning, supply ordering, and inventory management.
Develop and implement policies and procedures to standardize operations across clinics.
Prepare reports on productivity, quality metrics, and staffing for leadership review.
Education Qualifications
Associate's degree or bachelor's degree in radiologic technology or related field.
Experience Qualifications
Minimum five (5) years of clinical imaging technologist experience.
At least two (2) years in a supervisory or lead technologist role preferred.
Experience in outpatient or multi-site settings is highly desirable.
Venipuncture experience preferred.
Required Knowledge, Skills and Abilities
Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Proficiency in PACS, RIS, and EMR systems.
Ability to manage multiple priorities and locations effectively.
Commitment to patient safety and continuous quality improvement.
Travel between outpatient clinic locations.
May require occasional modality coverage based on operational needs.
Licenses and Certifications
Current American Heart Association Certification for Basic Life Support for Healthcare
Providers and
Mammography (ARRT-M) - . or
ARRT-VI - Vascular Interventional Radiography or
ARRT-CI -Cardiac Interventional Radiography or
ARRT-CT - Certified ARRT in CT or
ARRT-MRI - Cert ARRT in MRI or
ARMRIT - Amer Reg Mag Imaging Res Tech or
ARRT-N - Reg Tech Rad-Nuclear Med Tech or
ARRT-RTT - Reg Tech-Rad Therapy ARRT or
ARRT-RTR - Reg Tech-Radiography ARRT or
ARRT-Sonography (ARRT-S) or
CRT-T - CA Rad Tech-Therapeutic or
California Radiologic Tech (CRT): Certified by the State of California Department of Health Services in Diagnostic Radiology or
CRT-M - California Radiologic Tech-Mammo or
RDMS-AB - Registered Diagnostic Medical Sonographer-Abdomen or
RDMS-BR - Registered Diagnostic Med Sonographer-Breast or
Fetal Echocardiography - RDMS-FE or
RDMS-OB/GYN - Registered Diagnostic Med Sonographer-OB/GYN or
RDMS-PS - Diag Med Sonogra-Pediatric or
RDCS-AE - Registered Diagnostic Cardiac Sonographer - Adult Echocardiography or
Fetal Echocardiography - RDCS-FE or
RDCS-PE - Registered Diagnostic Cardiac Sonographer - Pediatric Echocardiography or
RVT - Registered Vascular Technologist or
RMSKS - Musculoskeletal Sonographer
Physical Demands and Work Conditions
Physical Demands
Constant Sitting.
Occasional Walking.
Occasional Standing.
Frequent Bending.
Occasional Squatting.
Seldom Climbing.
Occasional Kneeling.
Seldom Crawling.
Frequent Hand Use.
Frequent Repetitive Motion Hand Use.
Occasional Grasping.
Occasional Fine Manipulation.
Frequent Pushing and Pulling.
Occasional Reaching (above shoulder level).
Frequent Twisting and Turning (Neck and Waist).
Constant Vision (Color, Peripheral, Distance, Focus).
Lifting
Frequent lifting of 0 - 10 lbs.
Frequent lifting of 11 - 20 lbs.
Occasional lifting of 21 - 30 lbs.
Occasional lifting of 31 - 40 lbs.
Seldom lifting of 40+ lbs.
Carrying
Frequent lifting of 0 - 10 lbs.
Frequent lifting of 11 - 20 lbs.
Occasional lifting of 21 - 30 lbs.
Occasional lifting of 31 - 40 lbs.
Seldom lifting of 40+ lbs.
Working Environment
Occasional Driving cars, trucks, forklifts and other equipment.
May be required to drive personal vehicle to sites.
Frequent Working around equipment and machinery.
Clinical equipment and machinery.
Seldom Walking on uneven ground.
Seldom Exposure to excessive noise.
Seldom Exposure to extremes in temperature, humidity or wetness.
Seldom Exposure to dust, gas, fumes or chemicals.
Seldom Working at heights.
Seldom Operation of foot controls or repetitive foot movement.
Seldom Use of special visual or auditory protective equipment.
Seldom Use of respirator.
Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..
Blood Borne Pathogens
Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks
Travel Requirements
20% travel:
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $60.26 - $79.85 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
Auto-ApplyShift Leader
Auburn, ME jobs
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
Characteristics that will make you a perfect match for our Shift Leader:
You:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands-on training.
Responsibilities About the Shift Leader Role:
The Shift Leader is a full-time position that leads their peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone and coach team members to do the same. As our Shift Leader, you will be leading peers through task completion and driving success of club priorities and KPI goals. You will focus on providing an exceptional member experience through consistent communication and interaction with the team. These responsibilities include:
Guiding peers to complete assigned tasks in a safe and efficient manner.
Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
Support team members with elevated member concerns.
Daily responsibilities for the Shift Leader also include:
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications About Your Qualifications:
6-12 months of experience in a customer service environment is preferred
Proven background leading others
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Physical Demands of the Shift Leader:
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance*
Vacation*/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team-building competitions and social events
*Please note that certain benefits listed above are for full-time employees only
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Auto-Apply