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Top 50 Central Office Technician Skills

Below we've compiled a list of the most important skills for a Central Office Technician. We ranked the top skills based on the percentage of Central Office Technician resumes they appeared on. For example, 8.4% of Central Office Technician resumes contained Fiber Optic as a skill. Let's find out what skills a Central Office Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Central Office Technician:

1. Fiber Optic

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high Demand
Here's how Fiber Optic is used in Central Office Technician jobs:
  • Received, analyzed, monitored and resolved network problems maintaining network availability of fiber optic backbone.
  • Performed high level unsupervised installation/decommissioning of fiber optic, digital and analog communications systems.
  • Located underground utility lines along fiber optic routes.
  • Retrofitted our BLC network to a fiber optic backbone with microwave redundancy to facilitate the first broadband Internet in Bristol Bay.
  • Assisted in installation and termination of fiber optics to include mechanical and fusion bonding in Ft. Irwin, CA.
  • Trained extensively in DSL, DS1, DS3 and Fiber Optic networks and utilized technology in everyday operations.
  • Analyze, test, repair and maintain switch circuits of all types-Digital, Analog and Fiber Optic.
  • Installed OC12, OC48 equipment, fiber optic and power cable in Pacific Bells Central office.
  • Assisted in transition from copper to fiber optic link between all central offices in telephone network.
  • Installed overhead cable racking and overhead fiber optic tray systems to support the cabling.
  • Installed equipment racks, DSX-1 and DSX-3 and fiber optic OC cross-connect panels.
  • Installed and upgrades of fiber optic and copper multiplex equipment.
  • Attended fiber optic splicing course at Dublin Ohio.
  • Experienced with Fiber Optic Systems installation and maintenance.
  • Maintain batteries, rectifiers and fuse alarms in central office power plants place, test and splice fiber optic cable.
  • Inventory and Audit All Telecommunications Products for a Major Fiber Optic Network Company (GST Telecom).
  • Installed fiber optic OC, DS-3, DS-1 multipath switching systems.
  • Install, configure and test routers and switches with Gigabit fiber optic backbone and interconnect fiber patch panels.
  • Experienced in cleaning of fiber optic cables as to maintain its integrity .
  • Installed fiber optic SFPs, XFPs, dispersion compensation modules, fiber optic, attenuators, DSX-3 co-axial cross connects.

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1 Fiber Optic Jobs

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2. T1

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high Demand
Here's how T1 is used in Central Office Technician jobs:
  • Engineered re-designed T1 systems and analyzed dark fiber capacity.
  • Tested T1 and DS3 circuits with the Allegiance technicians to ensure continuity between the switch and the collocations.
  • Installed, tested & accepted all new Central Office network circuits ranging from T1 to OC 192.
  • Organized and coordinated repair activities between equipment vendors and technicians on all T1 and lower services.
  • Coordinated trouble tickets with LEC's to resolve escalated issues involving network Outages /T1 troubles.
  • Performed maintenance and fault isolation of customer dedicated private lines (STS1/DS3/T1's).
  • Provision, install and repair of any Data/T1/Backbone circuit within the local network.
  • Performed technical complex troubleshooting in network, T1 testing and terminating.
  • Implement T1 Fiber backbone to all wireless communication sites.
  • Experienced in running and analyzing copper T1 span issues.
  • Installed, provisioned, and maintained T1 spans.
  • Assisted with installations by testing and turning-up T1s.
  • Installed, tested and troubleshot T1's.
  • Performed T1 test and turn up.
  • Initiated and tested continuity on T1s.
  • Wired external alarms into the switch, testing w/ Sunset T10, TTCT- Berd 2207, 2000, and 310
  • Support all phases of phone service fro POTS lines to t1, OC3 on up.
  • Utilized Centest and TBerd to test T1s.
  • Worked with SAMSUNG BTS, BSC technology as we m igrated T1 's from the existing NORTEL CDMA sites.
  • Utilized SunSet MTT/T10/OCx and TBerd Acterna [ ] and 2802 to isolate, tested and troubleshoot circuits.

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3. DS3

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high Demand
Here's how DS3 is used in Central Office Technician jobs:
  • Installed hardware, power, and connection points, these were Ethernet, Fiber and DS3's per install specification.
  • Perform test on DS1, DS3, and OC3 circuits, utilizing TL1 commands and vendor proprietary management software.
  • Managed test and turn up of digital systems ranging from DS0 to DS3.
  • Install high speed circuits from DS3 radio head end to customer premise.
  • Multiplexed OC3 - DS3 circuits.
  • Interfaced with SWB and AT&T local on any issues regarding test and turn up of DS3's.
  • Worked on focus team as main Hi Cap and DS3 tester for the ISP Team and the whole center.
  • Verified and ran jumpers through the central office at DS0, DS1, and DS3 level.
  • Test and turn up DS0's, DS1's and DS3's.
  • Provisioned/Tested and maintenance surveillance of 10/100 base T Ethernet, Sonet, DS3, DS1, T-Carrier and Optical carrier facility.
  • Provisioned installed, repaired DS0, DSL, Ds1, Ds3, EOC Data networks, using standard telecom equipment.
  • Conducted DS1 and DS3 electronic testing Worked closely with customers to provide a comfortable working environment.
  • Handled hands on turn up and testing of DSO through DS3 circuitry-utilizes Tberd 950/224 testing equipment.
  • Perform turnup, acceptance, installation and provisioning of DS1 & DS3 (or higher).
  • Test and accept circuits from DS1, DS3 and higher as well as trunk testing.
  • Test and turn up DS1/DS3 circuits using T-Berd 310/2209 test equipment.
  • Utilized the T-Berd 2310 to test DS1 and DS3 level circuits.
  • Performed cutovers, turnups, installation and provisioning of DS1, DS3 and fiber circuits.
  • Experienced in working with COAX cable on DS3 circuits .
  • Test set experience: T-Berd 310 and 2310 for DS1, DS3, OC3, OC12, and OC48.

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4. DSL

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high Demand
Here's how DSL is used in Central Office Technician jobs:
  • Communicated daily with various internal departments to coordinate DSL service efforts.
  • Performed routine troubleshooting tasks for customer Digital Subscriber Lines (DSL) flagged for sync or routing problems.
  • Received phone calls from ISP's inquiring about open DSL trouble tickets in VDRS.
  • Redesigned and provisioned DSL, Bonded DSL, and fiber circuits end to end.
  • Tested DSL circuits by remotely accessing various central office and field equipment.
  • Contacted customer to set-up technician visits to verify sync at DSL jack.
  • Conducted technical, operational, and maintenance requests for DSL subscribers.
  • Determined best course of action to fix defective DSL service.
  • Performed trouble diagnosis and repair of broadband DSL networks.
  • Tested and turned up central office DSL Switches.
  • Supervised and report DSL traffic and performance.
  • Installed and Repaired Broadband DSL connections.
  • Install, repair, maintain and test central office DSL, Pots, u-verse, and HI cap Circuits.
  • Trouble shoot and repair DSL and telephone lines Lay in telephone lines and DSL service
  • Utilized technical proficiencies to design customer DSL and fiber optic requests for service.
  • redesign of DSL circuit due to network and congestion resolving cross-connect issues.
  • Upgrade, monitor and test DSL product latest firmware for deployment.
  • Install and configure DSLAMs and switches in Remote offices.
  • Maintained the Paragain HDSL in each Allegiance collocation.
  • Used DSL for customers with tcp/ip addresses Took corrective action when alarms or outages occur Reviewed change management(mop).

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5. Customer Service

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high Demand
Here's how Customer Service is used in Central Office Technician jobs:
  • Provided exceptional customer service that earned customer satisfaction and referral business, positioning the start up for success.
  • Handled customer service repair requests from inception to resolution.
  • Applied customer service skills on the ACD phone system, in a position where calls were in the hundreds daily.
  • Provided guidance to field personnel to resolve network outages and handled customer service issues escalated to the NOC.
  • Supported and assisted customer service and sales in resolving customer's issues in a timely and effective manner.
  • Provided customer service to wholesale and business customers via phone, ticketing software system, and e-mail.
  • Fielded calls from customer service and also directly from customers who were having various technical issues.
  • Developed valuable customer service and troubleshooting skills, often dealing with angry, upset customers.
  • Contributed to excellent customer service ratings as part of team that averaged 8.5 of 10.
  • Utilized superior problem solving and customer service skills to troubleshoot and resolve network issues.
  • Perform network maintenance in safe time windows to minimize impact on customer services.
  • Worked with Carrier, Switch, RCMAC, Field and Customer service representatives.
  • Utilize Customer Service, communication, written and public relation skills.
  • Provide customer service to ensure prompt service and accurate problem resolutions.
  • Provide customer service and service management support to all customers.
  • Created new processes and systems for increasing customer service satisfaction.
  • Obtain information on-line from Customer Services Incoming Calls database.
  • Responded to all customer service inquires.
  • Provided superior customer service related to technical difficulties with lines and equipment Evaluated problems by conducting analyses of company devices.
  • Interfaced with XO internal organizations, local Telco, and customer Vendors to resolve customer service inquiries to restore circuit availability.

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6. Verizon

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high Demand
Here's how Verizon is used in Central Office Technician jobs:
  • Implemented engineering design modifications to Verizon engineers and reviewed documentation for accuracy.
  • Performed scheduling, coordination and testing associated with Verizon initiated circuit rearrangements.
  • Work with other organizations within Verizon to successfully install new customers.
  • Provided excellent customer service over the Verizon Washington Metropolitan switches.
  • Communicated as a liaison between customers, management, service managers, technical support teams and other core Verizon departments.
  • Worked with Verizon DSL customers to resolve issues with services via phone call into the MCO call center.
  • Use troubleshooting and problem-solving skills to come up with solutions for Verizon's fiber and digital subscriber network.
  • Turned up commercial and residential services throughout the entire Verizon region instructing customers on their commercial products.
  • Create trouble tickets as needed and hand off to internal Verizon organizations and field techs.
  • Installed equipment, wiring, and test ports for transfer to Verizon 5ESS system.
  • Worked as equipment installation technician for Verizon in Massachusetts for 19 years.
  • Managed the provisioning of Verizon Communication's T1 and T3 circuits.
  • Provide assistance to various Verizon departments and field technicians.
  • Provided remote support to clients and outside Verizon technicians.
  • Worked in Verizon central offices.
  • Facilitated service activation/de-activation associated with Verizon's transport infrastructure, switching infrastructure and IP/Data networks.
  • Trained new technicians Troubleshoot and maintain Verizon's inner office and wholesale communications facilities.
  • Worked installation and maintenance tickets for Verizon"s largest customer accounts.
  • Worked on multi location Verizon conversion crew.
  • Direct contact with office techs and verizon enginering to ensure customer satisfaction.

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7. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Central Office Technician jobs:
  • Performed move, add, delete and rearrange for company and vendors as requested as well as escalations and trouble tickets.
  • Dispatched and closed out trouble tickets for the outside plant repair forces and data entry for the circuit provisioning department.
  • Open trouble tickets and managing ticket queues for response follow up, escalating to the proper department until resolved.
  • Opened, updated, and closed trouble tickets to reflect the most recent status information on circuit repairs
  • Research, remedy and expedite long-standing trouble tickets and/or emergency trouble tickets for team leader.
  • Worked closely with providers and customers on trouble tickets, work orders and related items.
  • Handled trouble tickets after hours on various equipment, also DC (power).
  • Oversee special projects for managers including scrubbing trouble tickets and building special trouble tickets.
  • Answered calls from customers and input trouble tickets to be worked into database.
  • Used Remedy when creating, troubleshooting, repairing and closing out trouble tickets.
  • Updated install and trouble tickets with the company database ticket tracking system.
  • Lead technician for isolating trouble tickets resulting from high level escalations.
  • Updated databases, created trouble tickets and escalated issues as necessary.
  • Worked trouble tickets to troubleshoot problems with communications circuits and equipment.
  • Created customer trouble tickets, customer updates, and communication.
  • Work local and long distance trouble tickets.
  • Created and worked from trouble tickets.
  • Performed troubleshooting and repair on all telecommunications equipment and ordered needed replacement parts to resolve trouble tickets.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Performed analytical testing and handed off trouble tickets for dispatch.

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8. Nortel

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high Demand
Here's how Nortel is used in Central Office Technician jobs:
  • Turn up network trunks in the NORTEL DMS 500 Switch.
  • Conducted monitoring, maintenance, troubleshooting upgrade and backup procedures on Nortel DMS switching networks.
  • Assisted Nortel Technicians with the conversion of central office switches from AESS to DMS-100 platforms.
  • Perform routine maintenance, isolate and troubleshoot issues on Nortel DMS100 and DMS10.
  • Assisted Nortel in JNET to ENET upgrades to this equipment.
  • Worked on Nortel DMS 100 switch software and hardware.
  • Advanced hardware and software training courses from Nortel Networks.
  • Maintained Nortel Access Nodes and performed monthly routines.
  • Install Nortel network elements at our customer sites.
  • Operate and maintain Nortel DMS 100 switch.
  • Maintain the Nortel SL-100 switch as per DISA and Army standards.
  • Worked on Nortel DMS-100, DMS-1 and DMS-10 Switches.
  • Programmed and turned-up, over 300 Lucent, Fujitsu, Cisco, NEC, and Nortel ADM systems.
  • Maintained switches, including Lucent 5ESS, Nortel DMS-10/100/200/500.
  • Maintained Nortel, Lucent, and Fujitsu optical equipment.
  • Worked on Ericsson and Nortel switches.
  • Conducted SAFETIME maintenance on (25) Lucent 5ESS, Nortel DMS-10, and DMS-100 central offices.
  • Worked to m aintain the existing NORTEL DMS-1 00 MTX for SPRINT/NEXTEL.
  • Key member in transition process from Nortel DMS-100 switch to Tekelec T7000 Softswitch.
  • Cable splicing Install & Repair Install Nortel multi line key systems Perform maintenance of DMS10 dial tone system Perform upgrades on DMS10

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9. DS1

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high Demand
Here's how DS1 is used in Central Office Technician jobs:
  • Installed, maintained, and tested Ds1/Ds3 and OC-n transmission equipment and associated circuitry within a central office environment.
  • Create a detailed Excel Spread Sheets for transportation networks including OC3, DS3, DS1 and T1's.
  • Performed troubleshooting and tested electrical and Sonnet based circuits, tested DS1 circuits using Titan 5500 DCS.
  • Designed and maintained telephony services including DS1, OC3's and PBX / Data Communication Equipment.
  • Performed remote testing of telecommunications trunk facilities (T1/DS1) to isolate problems.
  • Install DSX, DS1 AND, DS3 panels, wire and test coaxial and, fiber optic cables and jumpers.
  • Installed, troubleshot and repaired DSO, DS1, T1, DS3, T3, and OC-03 through OC768 circuits.
  • Provisioned and maintained DSO, DS1, VT1, STS, DS3, OC3, OC12, OC48, OC196.
  • Perform turn-up and testing of DS1's, DS3's, and OC3's.
  • Provide SYNC timing for TOCA and TOTA cards, for DSO-DS1.
  • End to end testing of DS1 & DS3 circuits.
  • Install and maintain DS1 and DS3.
  • De-Installed old Nortel DMS switch, removed all cabinets, power direct current cables, ds1 cables, fiber optical cables
  • Network installation and mainteneance for all services from DS1 to optical 10Gig services.
  • Perform remote testing of DS1 ckts using HEKEMIAN REACT Software
  • Architected, tested and repaired DS1 and DS3 circuits with various LECs.

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10. Sonet

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high Demand
Here's how Sonet is used in Central Office Technician jobs:
  • Install, provision, and maintain Digital loop carrier, Optical point to point, and SONET configurations.
  • Maintained Ultra long Haul and SONET optical transport systems, DCX &M13 equipment.
  • Activate new services and maintain existing TDM, SONET, and SIP networks.
  • Reduced SONET rings installation backlog by 90% in the first six months.
  • Installed fiber optic and coaxial cables for Switches and SONET Transport equipment.
  • Installed DSL, ASYNC, SONET circuits including card provisioning.
  • Provisioned circuits on SONET OC-12 fiber ring.
  • Install, test, commission, provision, & maintain SONET rings from LA to San Diego.
  • Test and turn-up and provide maintenance on SONET OC-3, OC-12, and OC-48 fiber systems.
  • Developed and implemented training programs on various sonet network elements for facility maintenance personnel.
  • Maintained Sonet Fiber ring and associated equipment.
  • Install, test and upgrade sonet and fiber optic equipment.
  • Monitored, maintained, and restored fiber optic systems including Terrestrial, Ocean ( North Pacific Cable ) and SONET Ring.
  • Maintain 1.7GB Fiber Optic systems and Sonet in Regenerator Buildings in southern suburbs.
  • Installed (Nortel Optera 3500, Fuji 2400, Cisco 15454) SONET equipment.
  • Maintained Fujitsu and Nortel Transport Sonet [ ] troubleshoot/ tested /upgraded and repaired.
  • Worked on Lucent, Nortel & Fujitsu Sonet equipment.

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1 Sonet Jobs

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11. DS0

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high Demand
Here's how DS0 is used in Central Office Technician jobs:
  • Test and troubleshoot all DS0's in the DMS100 Design trunk routing for PBX Assign all trunk group identification.
  • Annotated additions and removal of central office circuits and equipment at the DS3 and DS0 levels.
  • Perform daily task such as DS0 circuit orders and running jumpers on MDF.
  • Installed and maintained a wide variety of DS0 circuits in Portland-Metro area.
  • Installed and maintained all special circuits, DS0 and DS1 levels.
  • Assisted in circuit installation and maintenance at OC 12, OC 48, DS3, DS1 and DS0 level.
  • Install, test, turn-up, and trouble shoot DS0's, T1's, and DS3's.
  • Installed DS0, DS1, and DS3 digital system.
  • Install, maintain and troubleshoot DS0 through OC48 circuits Remote installation of cell towers 9/11, Ground Zero
  • Install, provision, and maintain DS0, DS1, DS3, and OC3 thru OC48 digital carrier facilities.
  • Installed, tested & maintained DS0, T1, OC3 thru OC48 service at CO and customer locations.

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12. FLM

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high Demand
Here's how FLM is used in Central Office Technician jobs:
  • Installed and populated Fugistu FLM HS 2400 and 600, Nortel OC 192 and 48 systems.
  • Commission and test of sonet systems such as Nortel OC12 & OC48, Fujitsu Flm 150, 600 and 2400.

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13. OC3

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high Demand

14. Alcatel

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high Demand
Here's how Alcatel is used in Central Office Technician jobs:
  • Install circuit cards for new circuits in Alcatel 1000 ADSL and 7300 ASAM systems.
  • Support network environments that utilize Cisco, Alcatel Lucent or Juniper-based.
  • Performed Alcatel and Tekelec Eagle STP switch maintenance and operation to include testing links for failure analysis.
  • Worked on equipment from manufactuers such as Alcatel-Lucent, Fujitsu, Juniper, Cisco and Telllabs.
  • Maintained and optimized Alcatel 600E switch in central office for local landline and long-distance company.
  • Monitor network elements via Alcatels' AMS and Adtrans' EMS management software.
  • Remove and replaces cards for Alcatel, DMS and Tekelec servers.
  • Make various cross connects in Alcatel Dacc 1630 and 1631.
  • Switch maintenance of Alcatel Lucent Switch 5ESS and Siemens EWSD.
  • Provisioned Titan, Alcatel, Lucent, Fujitsu, IMTN, Litespan, Westel and Teltrend equipment.
  • Installed equipment from Alcatel, Fujitsu, Lucent, Tyco, Adtran, and Seimens.
  • Experience with Ericsson, Alcatel Lucent, Dragonwave, and Aviat also.

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15. T3

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average Demand
Here's how T3 is used in Central Office Technician jobs:
  • Installed wiring, cards and programmed equipment to turn up DSO,T1,T3 and above circuits.
  • Provisioned and tested T1, T3 and T4 Fiber Optic Multiplexer Systems within the Former NY Telephone Infrastructure.
  • Worked in a central office programming and wiring circuits to include T3 and T1 circuits.
  • Worked with customers and technicians to coordinate service riding over 1.5/T3 circuits.
  • Worked with other offices cutting over new T1's, T3's, etc...circuits.
  • Installed Battery strands, Iron work, timing, MDF, CDF, T1 T3 ckts.
  • trouble shoot t1/t3's and SONET issues.

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16. Analog

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Here's how Analog is used in Central Office Technician jobs:
  • Provided maintenance and repair of analog carrier terminal equipment and line repeaters.
  • Worked on both, Analog/Digital equipment/test equipment to provide customer services.
  • Converted several exchange offices from analog equipment to digital UMC equipment.9.
  • Performed repair of analog carrier repeaters and terminal equipment.
  • Performed test, turn-up and maintenance on digital and analog Microwave Radio systems, also installed portable Broadcast Microwave radios.
  • Reviewed work orders to move, change, install, repair, and remove data & an analog circuits.
  • Install, Provision, Maintain, Test, and Repair of Analog & Digital Communication Circuits and equipment.
  • Reviewed and utilized technical documentation, translations, and flow charts relating to digital and analog systems.
  • Test, isolate and repair maintenance troubles on various types of analog and digital circuits.
  • Test and turn up Analog, Digital and Hi Cap circuits design.
  • Supervised 12 personnel in the first fielding of two AN/TTC-39 analog-digital circuit-switches.
  • Rewired Central Offices for switchover from analog to digital communications.
  • Operated T-carrier systems (D3, D4, D5), analog equipment, and digital transmission equipment.
  • Have working knowledge of analog circuits from DSO s to T3 s. Also work with Optical Carrier Systems.
  • WG-11Started duties as telephone mechanic on 40s era analog step switch then progressed to digital voice platfrom.
  • Maintain and repair analog and digital circuity for DSOs up to OC-192s * Service and maintain transmission and switching equipment.

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17. Oc48

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average Demand
Here's how Oc48 is used in Central Office Technician jobs:
  • Maintained the Allegiance Fujitsu Oc48 Ring in each Collocation.
  • Coordinated/Performed testing of Sonet rings to include OC3, OC12 and OC48's.

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18. Dacs

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average Demand
Here's how Dacs is used in Central Office Technician jobs:
  • Verify translations are built in the DMS 500 switch, perform cross connects in the DACS/DXC for customer in-service conditions.
  • Installed, repaired, and maintained DSO, DS1, DS3, SONET, DACS and DSL.
  • Make cross-connects in the DACS 532 and the AC120.
  • Performed software T1 & DS3 cross connects in Dacs, tested circuits, over-saw equipment installation performed by outside vendors
  • Worked on Lucent DACS-4 and turned up related DS-1, STS-1 and DS-3 circuits.
  • Wire rapped and inserted hard cross connects on the Alcatel DACS.
  • Provisioned T1s and performed cross connects using the Alcatel 1630/1631 DACS.
  • Work with Dacs II, III and IV.
  • Experience with TITAN 5500 Dacs and, software.
  • Tested DS-0 and DS-1 circuits using DACs and Centest 650 Telnet software.
  • Experienced in provisioning Tellabs and Alcatel DACS equipment.
  • Install, provision, and maintain SLC, D4, M13, DDM, Dmax, Litespan and DACS multiplex equipment.
  • Circuit access through Tellabs DACS, Netsmart, and Adtran connect.

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19. Isdn

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average Demand
Here's how Isdn is used in Central Office Technician jobs:
  • Repair and maintain office equipment for Digital Multiplexing Systems, ISDN & ADSL systems for 15 towns.
  • Assisted service technicians with PG2's, loop extenders and ISDN and DSL lines.
  • Worked in repair/test center resolving translation related troubles for POTS and ISDN lines.
  • Included Analog and Digital Data, ISDN, and DS1.
  • Tested and installed ISDN 5ESS.
  • Worked on T1/HDSL, ISDN, DS0, T3, & POTS circuits inside the central offices and in the field.
  • Skilled in translations for POTS, 1FB, ISDN, T1 and PRI provisioning on the DMS 500.
  • Provisioned service offerings such as CENTREX, T1, DS3, DID, ISDN, D4, VMS
  • Acted to correct ASSERT and MDII switch errors, ISDN/PRI, routing and translations troubles.
  • Provided Shorts, Opens, Grounds, Straps, Cosmic and ISDN MDF Network Connections.
  • Installed, tested, and maintained dial tone, ISDN, FX, D.S.L.
  • Install services for POTS, ISDN, and ADSL customer lines.
  • Test all T1, ISDN circuits with T-Berd Equipment.
  • Experienced in the use of craftech test unit for ISDN circuits to check for programmed SPID numbers .
  • switched voice, trunking, pots, isdn data, centrex, ebs, and other special services.

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20. Ethernet

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average Demand
Here's how Ethernet is used in Central Office Technician jobs:
  • Perform DS3 and Ethernet tests (both electrical and optical) with a JDSU test set including RFC 2544 tests.
  • Install and troubleshoot telecommunications circuits and devices including legacy, asynchronous, SONET, and Ethernet equipment.
  • Dispatched to Customer Premise locations for I&M standard and Ethernet CPE and VSAT equipment.
  • Installed DC power and grounding cabling inside the data center for TDM and Ethernet gear.
  • Cross connect TDM and Ethernet Circuits inside the Central Office to various network locations.
  • Resolve technical circuit problems on TDM and Ethernet circuits and all supporting equipment.
  • Turn Up, Maintenance, and Provisioning of Ethernet Circuits on Server Equipment.
  • Terminated -48VDC power, ground, Ethernet, coax and fiber cables.
  • Perform testing of continuity of Ethernet service on fiber optic network.
  • Update and problem-tracking of Global MPLS and Switched Ethernet Services.
  • Helped build M & P for Ethernet technologies.
  • Copper cable and ethernet cable splicing and repair.
  • Preform installation, testing, turn-up, and acceptance of circuit equipment including Calix and Adtran Optical IP Ethernet.
  • Install and maintain DS/1 thru ethernet services.

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21. Test Procedures

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average Demand
Here's how Test Procedures is used in Central Office Technician jobs:
  • Documented test procedures and results according to the FCC defined standards.
  • Automated test procedures using Labivew2011 / C++.

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22. Adtran

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average Demand
Here's how Adtran is used in Central Office Technician jobs:
  • Installed and configured all types of ADTRAN equipment.
  • Perform daily provisioning of Adtran equipment via the menus and CLI.
  • Install, rearrange, change, remove, repair and maintain AFC, Calix, and Adtran central office equipment systems.
  • Experienced with multiple telecom equipment vendors: Fujitsu, Cisco, Adtran etc.
  • Attended numerous online Adtran training classes to further my knowledge of the Adtran products Otelco was installing.
  • Remedy ITSM Software Working knowledge of Cisco, Lucent, Adtran, Adva system platforms.

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23. T-1

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average Demand
Here's how T-1 is used in Central Office Technician jobs:
  • Performed DS-0, T-1 and DS-3 circuit installation, acceptance testing and repairs for Frame Relay and IXC 4-wire circuit connections.
  • Installed, tested, delivered and maintained DS3, T-1, and DS0 and associated circuits, increasing network bandwidth.
  • Skilled in recognizing and troubleshooting communication system failures and outages on a T-1, T-3, and optical carrier levels.
  • Test and turn-up of all circuits from partial T-1's to OC-48 including installation of CPE at customer locations.
  • Utilized REACT Program to test and troubleshoot T-1 circuits through the Verizon Network to the customer's Demarcation Point.
  • Handled 2,000 re-dispatches on Wholesale T-1 and T-3 circuit orders during my two years as Single Point of Contact.
  • Analyze T-1 bit stream makeup to determine call state, overall signal health and status.
  • Maintained and trouble shoot various Digital Loop Carriers (DLC), associated T-1 span-lines.
  • Maintain and trouble shoot D-4 banks and associated t-1 and various DS0 circuits.
  • Tested and accepted new T-3 and T-1 circuits.
  • Provision customer T-1 circuits with DACSIV.
  • Test / troubleshoot DS0, T-1, fiber circuits.
  • Trouble shot T-1 span issues.
  • Installed span repeaters and doublers, and T-1, DSL Smart Access Terminals.
  • Assisted technicians with complex-related issues Wired T-1 and T-3 circuits.
  • frame Extensive T-1 testing Install Edgelinks T-1 Mux Install Cisco Cerent OC48 Maintain, Program and Troubleshoot Lucent AnyMedia

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24. ATM

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Here's how ATM is used in Central Office Technician jobs:
  • Provided Frame Relay and ATM layer 2 customer support through traffic monitoring, circuit path rerouting and rebuilding private virtual connections.
  • Project Manager / CO Technician Primary project manager for a major customer providing ATM voice based services to over 120 sites.
  • Install data circuits to provide services for lottery, credit card/ATM, DSL, ADTRAN, and other enterprise services.
  • Network architecture experience with cross connections to create virtual paths and channels through high speed switching such as ATMS.
  • Maintain all equipment necessary to provide data services including Core routers, ATM Elements, DSLAMS, and CPE.
  • Aided in building various circuits (ADSL, ATM, POTS) before a required deadline.
  • Project lead on a major account conversion from an ATM to VOIP network.
  • Created & maintained a positive atmosphere in a collaborative work team.
  • Disciplined in switching and transmission technology of Samsung ATM Switches.
  • Tracked payments and determine the appropriate treatment action.
  • Performed ATM and Frame Relay switch troubleshooting.
  • Run and terminate Ground, Power, T1's, ATM'S, HSL, MMI, IPLIN and DSX Cables.
  • Experience in advanced packet switching technology: DS0, DS1, DS3, DSL, ATM, Frame Relay and SONET.
  • Test and turn-up (maintenance and provisioning) of high-cap circuits to includeATM, SMDS, Frame Relay, ISDN, etc
  • Engineered and installed Ethernet and Token Ring LAN networks, video equipment (Grass Valley Newbrige) and ATM
  • Connect customers to an ATM High speed Internet service through Ascend/Lucent CBX 500 and STDX9000 ATM Switches.
  • Monitor Frame Relay, SONET, ATM, FDDI, and COLan network rings for alarms.

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25. Internet

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Here's how Internet is used in Central Office Technician jobs:
  • Field calls to assist outside technicians Troubleshoot internet issues and provide practical solutions Provide communication with customers to schedule appointments
  • Provided switching equipment for VDSL& ADSL television and Internet services, as well as Cisco OC 192 ring circuitry.
  • Served as point of contact to Central Office to resolve Internet Service Provider (ISP) issues.
  • Assisted in maintenance and installation of Digital Subscriber Lines, providing broadband internet service to customers.
  • Install telephone, internet, and fiber circuits as well as troubleshooting problems with working circuits.
  • Installed, tested and supported DSL, Internet, voice, and other Technologies.
  • Conduct Ethernet speed testing with EXFO test gear for all new internet circuits.
  • Work with other companies to maintain and troubleshoot company internet or telephone issues.
  • Voice, cable and internet services provisioning on copper and fiber residential gateways.
  • Respond to major transport and internet outages 24x7 to ensure minimal down time.
  • Performed remote testing on High Speed Internet circuits using various test systems.
  • Wired the first DSL unit for high speed internet service.
  • Provision switching equipment for VDSL/ADSL television and internet services.
  • Tested and maintained High Speed Internet service within Verizon network
  • Install Internet and Ethernet Cabinets and LAN Lines.
  • Help desk, computer ant internet systems.
  • Turned up DSL, IPTV, and RF Cable internet services daily.
  • Maintained and repaired electronic/electromechanical switching equipment that provided phone and Internet service to over two million commercial and residential customers.
  • Installed new additional bandwidth to accommodate system expansion on Internet Protocol fast growing customer need on internet.
  • Assisted in maintenance of Internet and phone service systems Monitored incoming and outgoing traffic of our data centers around the city.

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26. Tellabs

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Here's how Tellabs is used in Central Office Technician jobs:
  • Perform routine maintenance using the Tellabs TITAN 5500 and 532L DCS.
  • Utilized Titan 5500 and Tellabs 532 for making digital cross connects.
  • Provision and test circuits using the Tellabs, TITAN 5500 and 532L DCS.
  • Perform all Central Office task including Digital Cross-Connects on Tellabs Titan 5500 and Titan 532L crossconnect equipment.
  • Work with vendor supports like Lucent, Tellabs, Carrier Access, and others
  • Job Description: Troubleshoot and maintain Lucent 5ESS, Tellabs 5500/532L,Eagle Tekelec STP and other various central office systems.
  • Completed periodic backups of 5ESS Switch, Tellabs 5500, Tellabs 2300, Centigram voicemail and McIAS recorded announcement systems.
  • Installed, maintained and provisioned tellabs 5500 echo cancellers Maintained and implemented all digital connections for Titan 5500 DAC.
  • Performed Adtran TA5000, Cisco 3750, and Tellabs 7100 installs for Qwest at Albuquerque C.O.

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27. Technical Support

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Here's how Technical Support is used in Central Office Technician jobs:
  • Provide technical support and instruction to staff or customers regarding equipment standards, assisting with specific, difficult in-service engineering.
  • Escalated problems and concerns to appropriate management and/or technical support group.
  • Ensured customer satisfaction by providing on line technical support.
  • Provided technical support to business customers.
  • Provided technical support when maintaining circuits.
  • Provided technical support to customers in new circuit turn ups advising them of correct optioning of CSU/DSU and router configurations.
  • Provide technical support/assistance to other technicians and may serve as the technical team lead on complex projects and installations.
  • Provided technical support to both in-house staff and user departments for all Directory Assistance applications.
  • Provided technical support for Network Technicians operating and maintaining FTTN and FTTC networks.
  • Do on site technical support between K-date and in service date when requested.
  • Interacted with both Technical Support and engineering to test and turn up rings.
  • Created training material and conducted classes for technical support and desktop users.
  • Managed call flow and responded to technical support needs of customers.
  • Provided training and technical support for the E911 Team.
  • Support sales team with technical support questions from customers.
  • Provided technical support to same departments.
  • Interfaced with customers, service technicians, technical support personal and other telecom professionals.
  • Provide technical support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
  • Provided technical support to other technicians and the Integra national Network Operations Center.
  • Provided technical support on AT&T 5ESS, 1A, and Northern Telecom DMS100 switches in the WMA region.

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28. Oc12

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Here's how Oc12 is used in Central Office Technician jobs:
  • Maintain Lucent DDM 2000 OC3/OC12 equipment in central office.

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29. Trouble Reports

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Here's how Trouble Reports is used in Central Office Technician jobs:
  • Review and analyze customer trouble reports and complex schematic circuit diagrams to determine appropriate procedures.
  • Perform screening, testing and analysis of trouble reports that indicate software or hardware service affecting conditions in the network.
  • Review system alarms, logs, trouble reports, and perform software upgrades to correct and prevent network failures.
  • Initiated trouble reports and assisted Large Business and Government customers in the repair and provisioning of telephone circuits.
  • Tracked, analyzed, and reviewed systems alarms, logs, trouble reports, and traffic measurement reports.
  • Receive customer trouble reports from various repair bureaus and dispatch to proper technicians for resolution.
  • Tested and analyzed Repair trouble reports on residential, business and special service circuits.
  • Tested, isolated and resolved maintenance trouble reports for Digital data and Fast Packet Services
  • Escalated problems to upper management, addressing trouble reports, analyzing and diagnosing problems.
  • Track, analyze and review system alarms, trouble reports, etc.
  • Analyze and use complex telephone circuit documents to resolve customer trouble reports.
  • Worked directly with wholesale and business customers to take trouble reports.
  • Analyzed and investigated trouble reports Implemented training and rendered operational support for department
  • Worked trouble reports by isolating issues, making provisioning changes, and changing out faulty equipment.
  • Created trouble reports, escalated, and notified management of issues accordingly.
  • Respond to customer trouble reports and follow thru with corrective actions.
  • Create and maintain trouble reports on all incidents using internal system tools ( INMS, OASIS, & MASTARS).
  • Analyze test readings, computer printouts, and trouble reports to determine switching equipment repair needs and required repair methods.

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30. Preventative Maintenance

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Here's how Preventative Maintenance is used in Central Office Technician jobs:
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Performed monthly preventative maintenance on generator, battery banks for central office.
  • Performed repairs and preventative maintenance on central office equipment.
  • Performed monthly preventative maintenance on equipment and generators.
  • Performed preventative maintenance test procedures.
  • Performed first level of preventative maintenance on all Central office related equipment including HVAC systems, generators and DC power plant.
  • Coordinated preventative maintenance scheduling for our generators, UPS, HVAC, and fire suppression systems.
  • Perform preventative maintenance on cellular equipment at base of cell towers.

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31. Lucent 5Ess

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Here's how Lucent 5Ess is used in Central Office Technician jobs:
  • Support of Lucent 5ESS Phone Switch that provides voice service to Baton Rouge area using PRI's and POT's Service.
  • Tested and troubleshot the Lucent 5ESS Class 5 telephone electronic switching system switch to component level.
  • Managed Lucent 5ESS, including installations and upgrades and maintained all equipment inside central office.
  • Build trunks, trunk groups and new dialing call areas for customers on Lucent 5ESS.
  • Implement and troubleshoot dialing translations for telephony customers on Lucent 5ESS switch.
  • Maintained Lucent 5ESS switch and remote RSU's.
  • Operated and maintained Lucent 5ESS switches.
  • Assigned to Lucent 5ESS technology.
  • Grow circuits in the Lucent 5ESS.
  • VOICE MAIL SYSTEMS Lucent 5ESS 2000.
  • Tested complex subscriber loop carrier systems and multiple switch networks (Lucent 5ESS, Nortel DMS, and SIEMENS).
  • Maintain and troubleshoot Lucent 5ESS landline switch.

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32. Data Circuits

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Here's how Data Circuits is used in Central Office Technician jobs:
  • Install and troubleshoot both digital and analog data circuits Set up and maintain site access equipment Service laptop and desktop P.C.
  • Administered telecommunications hardware and software platforms used to provision voice and data circuits and services in both ILEC and CLEC environments.
  • Provisioned and repaired voice and data circuits; including POTS, DSL, T1 and Fiber up to the OC-192 level.
  • Installed, maintained, and performed troubleshooting of voice/data circuits to include DS0, DS1, and T1'S.
  • Provision, test, turn up, and troubleshooting of T1's, analog and digital data circuits.
  • Worked in Verizon switch systems to locate maintenance issues on Frame Relay, TLS and FIOS data circuits.
  • Tested and monitored the performance of customer high-speed data circuits for NY, MA and RI customers.
  • Worked with light-guide, fiber optics, voice and data circuits, T1 & T3 systems.
  • Engineered, installed and maintained Department of Defense long-haul voice and data circuits.
  • Installed and Repaired all Customer Data Circuits, Digital or Analog.
  • Installed and repaired four wire data circuits and circuit packs.
  • Installed voice/data circuits onto the frame via online work orders.
  • Test and turn up data circuits with carriers.
  • Installed voice & data circuits by wireline and wireless facilities.

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33. SS7

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Here's how SS7 is used in Central Office Technician jobs:
  • Analyzed on a regional level, CCSN/SS7 messaging between tandem and end office switches through the use of AcceSS7.
  • Tested and turned-up DS0, DS1, SS7 trunks, PRI trunks, and data communication circuits.
  • Used switch applications in call processing, subscriber interfacing, SS7 trunking and carrier circuit installation.
  • Designed and built the PSTN network for the Northern New England region including SS7 interconnects.
  • Presented Verizon with business case for cost-saving improvements in the usage of AcceSS7.
  • Tested and turned up trunks MF or SS7 with various carriers.
  • Installed, provisioned, and maintained SS7 trunks and 911 trunks.
  • Test DS0 and DS1 level SS7 circuits to determine carrier fault.
  • Identify, Monitor, and Troubleshoot 911 & SS7 system failures.
  • Install LAN shelf and cabling for SS7 signaling.
  • Installed and maintained SS7 links.
  • Repaired IOC circuits and SS7.
  • Rearranged and disconnected thousands of T1, T3, STS1, and SS7 circuits.
  • Maintain Eagle SS7 STP on premises.
  • Key Achievement: Implemented SS7 ISUP signaling on early digital Class IV trunk switch (Alcatel/ITT 1210/1218 switch).

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34. Service Orders

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Here's how Service Orders is used in Central Office Technician jobs:
  • Handled complex service orders and resolved errors to provide exceptional customer service.
  • Reviewed /interpreted service orders and wiring diagrams.
  • Input service orders into switches, data modifications to tables, switch translations and various circuit/line troubleshooting through switch HMI.
  • Performed all central office duties that included service orders, Maintenance and repair, and technical support to field technicians.
  • Worked on daily service orders and troubleshoot repair and maintenance trouble tickets that flow to the central office.
  • Tested with Cable splicers and Tier II Tech support on cases of trouble for new service orders.
  • Read and interpret customer service orders, blueprints, diagrams, technical drawings and installation documents.
  • Provisioned 5ESS Switch Translations per customer service orders and turned up new service to customers.
  • Utilized service orders and trouble tickets in troubleshooting, repairing, and wiring circuits.
  • Dispatch trouble reports and service orders to outside installation and repair forces.
  • Scheduled technicians for service orders and approved their requests for leave.
  • Read and interpret service orders and work orders.
  • Interpret Prints and Service orders and circuit diagrams.
  • Worked on Fiber Multiplexers to Service Orders.
  • Analyzed and wired service orders.
  • Viewed service orders in SOP/DOE.
  • Accessed databases from legacy networks, and commissioned service orders in an expedient manner.

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35. Titan

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Here's how Titan is used in Central Office Technician jobs:
  • Work with the Titan 5500.
  • Utilized knowledge of GTD-5, 5ESS, Tellab Titan 5500, Fiber, and SLC.

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36. PBX

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Here's how PBX is used in Central Office Technician jobs:
  • Installed the office automation and PBX system for the sales/engineering/operations office complex.
  • Handled technical troubles with customer PRI while coordinated fixes with outside PBX vendor engineers.
  • Field Technician - installed and maintained local, PBX and data services.
  • Provision new BRI and PRI services for customer's location or PBX.
  • Installed, provisioned, and maintained digital PBX's and Key Systems.
  • Isolated cause of defective trunks and dialing problems associated with PBX equipment.
  • Performed moves, installations and changes to PBX and Key systems.
  • Configured customer PBX's to meet customer needs.
  • Installed PBX equipment for new customers.
  • Installed and maintained KSU PBX systems such as 1A1, 1A2, electronic key, ITT.
  • Provision and managed telephone and hosted PBX customers on company's telephonesoft-switch
  • Installed, operated, and performed maintenance on telephone central office, pbx systems, network switching systems and associated equipment.
  • Monitor and correct any problems that may occur in the switching facility and voicemail network, including working with PBX vendor.
  • Maintained and troubleshot Northern Telecom Meridian Option 11 PBX system and T-carrier equipment.
  • Responded to PBX, voicemail and network-generated malfunction alarms.
  • Install and repair of telephone key systems and pbx.
  • Installed & maintained business Key Systems & PBXs.
  • installed PBX Meridian and changed out circuit pack.
  • Provided executive management with advice and guidance regarding advancement IT systems.Selected Achievements: Engineered/managed installation of 2 Cisco PBX1 Call-Managers.

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37. DSX

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Here's how DSX is used in Central Office Technician jobs:
  • Wired equipment to outside cable on mainframe and DSX-1 and DSX-3 bays, using schematics and layouts.
  • Experienced in monitoring for power alarms, DSX bay alarms, and fiber troubles.
  • Perform cabling, wire wrapping, punch down, and securing DSX panels.
  • Run wiring on Main Distribution frames, Cosmic frames and DSX-1 panels.
  • Wire connects at DSX panel for DCM/DCI/MVIE/SCE interface for span lines.
  • Installed and tested Fiber Optic and DSX transport systems i.e.
  • Worked on DSX test panels and digital cross connects.
  • Installed and terminated DSX-1, DSX-3 and LGX panels.
  • Cross connect circuits at MDF, HRIDF, DDF and DSX based on cut sheet.
  • Install MDF, DSX1, DSX3 and Optical cross connects.
  • Used a DSX frame to test new circuits with a T-Berd for my tester in new circuit assemblies.
  • Field Technician tasked with provisioning and maintenance of asynchronous and Sonet multiplexers, as well as EDSX's.
  • Tested circuits with TBerd and other test equipment utilizing DSX jacks.
  • Used T-berd test sets to troubleshoot DSX1 and DSX3 circuits.
  • Wirewraped cables to DS-s; placed BNC connectors to cables and terminated in DSX-3 's 5.

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38. Trouble Shooting

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Here's how Trouble Shooting is used in Central Office Technician jobs:
  • Monitored telecommunications network usage and trouble shooting problems as they arose.
  • Perform maintenance, analysis, trouble shooting, and upgrade tasks to keep switching equipment operating at peak performance.
  • Performed trouble shooting on DS0 to DS3 in all collocations and at customer locations.
  • Tested, evaluated and implemented trouble shooting procedures for area burglar alarm circuits.
  • Provide hands on trouble shooting for all customer and network issues.
  • Trouble shooting hardware wiring and circuit pack diagnostics for telephone equipment.
  • Worked with T1 s (Trouble Shooting/Maintenance and repair).
  • Trouble shooting fiber cross connects and DS3 cross connects.
  • Frame, pots, DSL, DS0, and BRI installation/trouble shooting.
  • Assist Field Techs while trouble shooting carrier circuits (walk them through setting up their Tbyrds to isolate troubles).
  • Trouble shooting a variety of problems from Transport nodes to special Circuits and Installation of new equipment.
  • used in trouble shooting and installing services.

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39. LEC

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Here's how LEC is used in Central Office Technician jobs:
  • Assisted outside technicians, vendors, and internal departments to identify and repair problems with telecommunications systems.
  • Maintained, managed, and installed telecommunication/network equipment for 3 Central Offices within the Detroit Metropolitan Area.
  • Initiated and implemented a telecommunications training program, achieving a 20% increase in worker productivity.
  • Served as team leader for company specializing in integrated telecommunications solutions.
  • Selected for team responsible for initiating and implementing crisis communications plan.
  • Install and maintain telecommunication related equipment.
  • Selected Achievements: * Implemented and integrated cost-effective, high performance technical solutions to meet challenging business and customer needs.
  • Wire connections on electronic frames, distributing frames and terminals following work orders and specifications.
  • Selected as Subject Matter Expert on resolving provisioning issues that were auto-completed by system.
  • Processed work orders, local service requests, and telecommunication service appeals.
  • Wired and tested Digital Loop Carriers and other electronic Office transport equipment.
  • Worked with vendors, and coordinated with ILEC's using reporting tools.
  • Update TIRKS DB to reflect changes in garage CLLI.
  • Hired electrical contractors to install dedicated AC circuits to data center cabinets for new customer activations.
  • Worked in central office installing, disconnecting, trouble-shooting, etc...telecom circuits, as well as assisting outside techs.
  • Worked with CLECS, Long distance Carriers, made test calls on office equipment blocks on the frames.
  • Installed punch blocks, cabling and related telecom equipment as required for end user services.
  • Assisted in the development and maintaining of the Telecommunications Branch web site.
  • Provided maintenance and surveillance for the Lucent 1A Electrical Switching System.
  • Support Integra Telecoms Tier III NOC troubleshooting faults in transport equipment then rectifying the issues.

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40. T-Berd

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Here's how T-Berd is used in Central Office Technician jobs:
  • Worked with Test equipment such as LAN Sniffers, T-BERD, Scopes, OTDR, other optical equipment, and softwarediagnostics.
  • Performed testing with various test equipment such as volt/ohm meter, T-Berd, Phoenix, JDSU, and Fluke analyzers.
  • Used T-Berd, Light Meter and TDR/OTDR to isolate faults on both copper and fiber facilities.
  • Use various types of testing devices such as T-berd, OTDR, optical light meters.
  • Experienced with T-Berds and JDSU Ethernet test equipment.
  • Test and turn up circuits using T-Berd.
  • Experienced in using T-BERD test equipment in the central office to measure data and monitor data .
  • Used the T-Berd 224 T-carrier analyzer and the 305 DS-3 analyzer.

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41. Oc192

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Here's how Oc192 is used in Central Office Technician jobs:
  • Install, isolate and troubleshoot special circuits including T1, DS3, optical circuits from OC3 to OC192 and analog circuits.
  • Test, troubleshoot, and repair digital signals and optical carrier signals ranging from DS0 to OC192, and above.
  • Provisioned DS3/OC12/OC48/OC192 and Dense Wave Division Multiplexing leased line circuits from a remote test center.
  • Installed and maintained remote collocation equipment via Turin OC192 ring.
  • Utilize T-BERD test sets in order to verify T1, T3, OC3, OC12, OC48, OC192 TDM circuits.
  • Performed I&M of multiple circuit Types, including T1 through OC192, Ethernet and Gig-E.
  • Experience in test, turn up and, maintenance of DS0 through OC192.
  • Turn up DS3, DS1 up to OC192 Circuits.
  • Qualified on all transmission level circuits including OC192 and Fast MB circuits Earned Central Office Technician master rating.
  • Performed maintenance, turn-up and repair network equipment (DS0 OC192, Fujitsu, Soneplex, Adtran and Juniper systems).

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42. NOC

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Here's how NOC is used in Central Office Technician jobs:
  • Provided field support at the Central office and customer CPE to assist the NOC with circuit trouble isolation.
  • Conducted diagnostic tests in the NOC on DMS-200 Tandems at the Pearl St Central Office.
  • Worked with various NOCS, other support centers and outside technicians to resolve outages.
  • Resolved trouble tickets that were opened from the NOC and or Customer Care Center.
  • Monitored telephone central office switches from NOC (national operations center GTE).
  • Performed network maintenance activities in POP, NOC and CO.
  • Performed LAN administration duties for the NOC Center.
  • Fixed and closed out NOC opened trouble tickets.
  • Experience in NOC operations and process management.
  • Resolved Switch (5ESS) and Carrier Trouble Tickets with the NOC.
  • Experience with critical 24/7 infrastructure systems * Experience in troubleshooting with NOC centers on network alarms.
  • Trained 1st NOC technicians on various troubleshooting techniques, telco hardware, and troubleshooting software.
  • Work with NOC center for the purpose of clearing companywide alarms and outages.
  • Network Operations Technician Currently work in the Birch Noc.
  • Used vBuild, AAIS, ICGS, and NOCV on a daily basis.

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43. MUX

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Here's how MUX is used in Central Office Technician jobs:
  • Maintained GTD-5 EAX, all MUX systems, all copper and fiber transmissions systems.
  • Maintained #1EAX and GTD-5 EAX and remote MUX systems.
  • Used SONET multiplexer (MUX)to send data.
  • Turned up and Provisioned T1s, OC-3, OC-12, OC-48 and OC-192 muxes at Central Offices and Customer locations.
  • Provided maintenance and repair of IMTS radio transmitters, Fujitsu fiber optic terminals and MUXs.
  • Performed full system Turn-Up and Installation of Multiplexers (Muxes) for fiber SONET rings.
  • Developed process to test DS3 circuits terminating in standalone mux designed to deliver DS1 circuits.
  • Maintain equipment such as but not limited to CAC and Edge link muxes.
  • Reconfigured CAC muxes for new switch site and laced in cables.
  • Installed manual cross-connects and optioned in-house systems (mux, channel banks, CSU''S, etc.).
  • Configured Fijitsu FLM 600 MUX, and Titian 1 to 1 532L DACS.
  • Maintained and provision on OC-3, OC-12, OC-48 and M13 mux's.
  • Worked with Fiber muxes, Infinera Long Haul.
  • Provisioned muxes such as lucent ddm 2000, fujitsu flm 150 and adtran repeater shelves.

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44. Dwdm

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Here's how Dwdm is used in Central Office Technician jobs:
  • Conducted installation, testing, and troubleshooting of transmission facilities such as SONET, DWDM, VOIP, T*.
  • Trouble shot degradation issues and fiber cuts in the DWDM network.
  • Installed and tested Sycamore Networks DWDM equipment.
  • Monitored DWDM for alarms and fiber issues.
  • Field Service Technician for DSO Circuits through Sonet and DWDM Fiber systems.
  • Test and turn-up of Sonet, DWDM equipment, Cisco.

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45. Computer System

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Here's how Computer System is used in Central Office Technician jobs:
  • Monitored switching equipment computer systems, and networks to ensure they were operating at optimal levels taking corrective action as needed.
  • Analyzed data and tested trouble conditions in switching equipment, computer systems, and data network.
  • Monitored switching equipment computer systems, networks to ensure they are operating at optimal levels.
  • Performed daily backups and routine monitoring of switches, computer systems and data networks.
  • Trained and administered new computer system (VETS) to all employees on unit.
  • Monitored switching equipment, computer systems, and data networks with complete accuracy.
  • Provide customer service to clients purchasing ticket orders Manage data input on computer systems when ticket purchasing
  • Interpreted wire diagrams and plans to isolate and provide resolution in swtching equipment, computer systems and networks

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46. Frame Relay

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Here's how Frame Relay is used in Central Office Technician jobs:
  • Designed and Drafted Network Drawings for Digital Radio, Fiber Systems and Frame Relay Networks.
  • Performed safe-time Frame relay circuit rollovers from off-net ILEC carriers to on-net facilities.
  • Qualified in Frame Relay and Switched 56 services.
  • Installed T1, T3, XDSL, and Frame relay circuits.

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47. Voip

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Here's how Voip is used in Central Office Technician jobs:
  • Design, implementation, ongoing management and troubleshooting of hosted VOIP PBX with over twenty business customers, across three counties.
  • Tested all new VoIP Telephone equipment in a lab environment, approved and installed at customer locations.
  • Utilized Aspect and Cisco works to configure both VoIP and TDM PBX machines.
  • Planned and implemented migration of legacy telephone services to VoIP switching platforms.
  • Assisted in implementation of Network-Wide VOIP network.
  • Provide technical support VoIP field technicians.
  • Provided support for Avaya VOIP switch: o Maintained and built customer call centers on ACD system.
  • Deployed hosted corporate and customer VoIP networks using the Metaswitch.
  • Selected to serve as liaison between Verizon and Lucent Technologies to collaborate on design and rollout of VoIP and broadband technology.
  • Maintained and installed new voicemail box users in AVST server Deployment of branch office with VoIP off a central CUCM.
  • Provision service/complex translations and maintain a Taqua (Tekelec) T7000 VoIP softswitch and one Lucent 5ESS legacy class V switch.
  • Installed and Maintained: Ethernet Switches, Routers, Allworx, Polycom, Astra, Mitel, SNOM VoIP telephone Systems.

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48. Ciena

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Here's how Ciena is used in Central Office Technician jobs:
  • Lead on installation, test and turn-up for multiple Cisco, Positron and Ciena OC3 - OC192 networks.
  • Install and support of Ciena 4200 DWDM wave switches.
  • Maintained span lines and fiber mux by Adtran, Lucent, Nortel, Fugitsu, Ciena and Alcatel.

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49. DSO

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Here's how DSO is used in Central Office Technician jobs:
  • Programmed and placed DSO type cards such as FXO and FSX.
  • Worked aloft on ladders Programmed and placed DSO type cards such as FXO and FXS.
  • Changed out DSO Lama and Mecobs tapes.4.
  • Provision and maintain Glenayre MVP and Broadsoft IP voice-mail systems.

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50. Adsl

demand arrow
low Demand
Here's how Adsl is used in Central Office Technician jobs:
  • Install and repair of ADSL at customer sites.

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Central Office Technician Jobs

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20 Most Common Skills For A Central Office Technician

Fiber Optic

13.4%

T1

7.3%

DS3

7.0%

DSL

6.1%

Customer Service

5.8%

Verizon

5.5%

Trouble Tickets

5.1%

Nortel

5.0%

DS1

4.9%

Sonet

4.7%

DS0

4.7%

FLM

3.9%

OC3

3.6%

Alcatel

3.5%

T3

3.4%

Analog

3.4%

Oc48

3.4%

Dacs

3.3%

Isdn

3.1%

Ethernet

3.1%
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Typical Skill-Sets Required For A Central Office Technician

Rank Skill
1 Fiber Optic 8.4%
2 T1 4.6%
3 DS3 4.4%
4 DSL 3.8%
5 Customer Service 3.6%
6 Verizon 3.4%
7 Trouble Tickets 3.2%
8 Nortel 3.1%
9 DS1 3.1%
10 Sonet 3.0%
11 DS0 2.9%
12 FLM 2.4%
13 OC3 2.2%
14 Alcatel 2.2%
15 T3 2.1%
16 Analog 2.1%
17 Oc48 2.1%
18 Dacs 2.1%
19 Isdn 1.9%
20 Ethernet 1.9%
21 Test Procedures 1.9%
22 Adtran 1.7%
23 T-1 1.7%
24 ATM 1.7%
25 Internet 1.6%
26 Tellabs 1.6%
27 Technical Support 1.6%
28 Oc12 1.6%
29 Trouble Reports 1.6%
30 Preventative Maintenance 1.6%
31 Lucent 5Ess 1.3%
32 Data Circuits 1.2%
33 SS7 1.2%
34 Service Orders 1.2%
35 Titan 1.2%
36 PBX 1.2%
37 DSX 1.1%
38 Trouble Shooting 1.1%
39 LEC 1.1%
40 T-Berd 1.1%
41 Oc192 1.0%
42 NOC 1.0%
43 MUX 1.0%
44 Dwdm 1.0%
45 Computer System 0.9%
46 Frame Relay 0.9%
47 Voip 0.9%
48 Ciena 0.8%
49 DSO 0.8%
50 Adsl 0.8%
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16,255 Central Office Technician Jobs

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