is eligible for a $600 sign-on bonus.
Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Duties:
Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately.
Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services.
Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
Prepare update forms for deposit and loan accounts, such as address and phone number changes.
Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc
Convert inquiries into account openings by referring customers to appropriate business units.
Minimum Qualifications:
Education:
High School diploma or equivalent
Experience:
1+ year of customer service experience
Competencies:
Achieving Results - Perseverance
Achieving Results - Decisiveness
Communication & Influencing - Approachability
Operating Skills - Time Management
Self-Management - Adaptability
Knowledge, Skills & Abilities:
Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$39k-44k yearly est. Auto-Apply 43d ago
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Specialist - Commercial Documentation Center
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Specialist I, II, III:
This position prepares business purpose loan documents within LaserPro in accordance with established bank guidelines while ensuring the highest level of accuracy & quality in a timely manner. These internally prepared loan documents involve collateral and commercial loans for the branches, business banking and commercial lending units which involve perfecting the bank's lien position, utilizing established bank systems, and capturing all pertinent information into the loan documents.
Senior Specialist:
Under the direction of the Department Manager and/or Documentation Administrator, this position prepares documents for complex commercial and commercial real estate loans for commercial lending units of the bank in accordance with established bank guidelines while ensuring the highest level of accuracy is achieved in a timely manner. Complex commercial and commercial real estate loans are defined as loans which contain a large number of complex loan documents.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Specialist I, II, III:
Prepare and/or facilitate preparation of documents in a timely and accurate manner for Consumer Personal and Collateral and simple Commercial Loans. Proactively work with the relationship officer to identify requirements related to the documentation request, including anything that may preclude loan closing, and agree on appropriate resolution to ensure quick response for the customer. Proactively involves the Senior Specialist and/or Documentation Administrator as well as the lending unit leader, relationship officer and/or credit administrator, or others as appropriate to resolve any documentation issues. Demonstrates good knowledge of the bank's credit policies and documentation standards.
Ensures that documentation file is organized based on the bank's standards and any exceptions are approved by an appropriate authority and added to the tickler for follow-up by the lending unit. Proactively works with the relationship officer to resolve any post-documentation follow-up items.
Prepares instructions on disbursing loan proceeds in accordance with the terms set forth in the Credit Approval Document and/or lending unit's instructions. Coordinates the completion of transactions with Community Banking Branches as well as Community Banking Sales Support.
Senior Specialist:
Prepare and/or facilitate preparation of documents in a timely and accurate manner as set forth in the Credit Approval Document (CAM, Modification Agreement, Consumer Credit, etc.). Proactively work with the relationship officer to identify requirements related to the documentation request, including anything that may preclude loan closing, and agree on appropriate resolution to ensure quick response for the customer. Proactively Involves the Documentation Administrator and/or Department Manager, as well as the lending unit leader, in-house counsel, relationship officer and/or credit administrator or others as appropriate to resolve any documentation issues. Demonstrates exceptional knowledge of the bank's credit policies and documentation standards.
Ensures that documentation file is organized based on the bank's standards and any exceptions are approved by an appropriate authority and added to the tickler for follow-up by the lending unit. Proactively works with the relationship officer to resolve any post-documentation follow-up items. Demonstrates a positive attitude, a team player and provides exceptional service to both internal and external customers.
Prepares instructions on disbursing loan proceeds in accordance with the terms set forth in the Credit Approval Document and/or lending unit's instructions. Coordinates the ordering and completion of transactions with outside vendors (attorneys, title and escrow companies, etc.). In addition, ensure all necessary loan documents are scanned into Info/Access for booking in a timely manner.
Develop and prepares training for Documentation Specialists I, II and III, and other areas of the Bank on the process and procedures of the Documentation Center.
Minimum Qualifications:
Education:
H.S. Diploma or GED equivalency required.
Experience:
Specialist I:
1+ years of experience in commercial real estate documentation and reading legal documents required.
Specialist II:
2+ years of experience in commercial real estate documentation and reading legal documents required.
Specialist III:
3+ years of experience in commercial real estate documentation and reading legal documents required.
Senior Specialist:
4+ years of work experience using automated documentation preparation systems required.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$34k-42k yearly est. Auto-Apply 60d+ ago
International Associate (Japanese Speaking)
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Assist and support in managing and growing a portfolio of high-valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provide maximum profitability to the Bank with minimum risk.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Special Program Structure:
This position includes a structured career development program.
Stage
Location
Duration
Key Focus
Stage 1 - CPB Training
Honolulu, Hawaii
Minimum 6 months (target 6-12 months)
Core banking operations, relationship-management fundamentals, and cross-border business support. During this stage CPB will make the final determination on the overseas assignment.
Stage 2 - North Pacific Bank Assignment
Sapporo, Japan
12 months (Apr 2027 - Mar 2028)
Months 1-3: New employee classroom training-Japanese banking principles, compliance, and service culture.
Months 4-9: On the job rotation in the International Department-foreign exchange transactions, trade finance, and cross border wires.
Months 10-12: Main Branch customer service placement-teller & lobby work, product consulting, and local market engagement.
Primary Accountabilities:
Relationship Management:
Assist team to maintain, expand, grow and service commercial and private banking clients.
Respond to inquiries from new clientele.
Assist with depository servicing and loan requests from initiation to closing, including:
Account opening
Wire transfers
Monitoring of overdrafts
Information gathers
Management of portfolios
Timely identification of upcoming renewals and follow up
Responsible for deposit, loan and related product and services documentation audit.
Product Sales to New Customers:
Solicit new customers and sells bank products to affect
Total Deposit Balance
Total Loan Balance Portfolio
Fee Income (loan and deposit, wealth management fee income, foreign exchange, client property payment services)
Business Group/Community Involvement:
Must be an active member of a business association and/or bank-sponsored community group, representing the Bank to prospective customers and increasing mind-share of the Bank.
Minimum Qualifications:
Education:
Bachelor's Degree from an accredited 4-year university in Finance, Economics, or Business Administration required.
Experience:
6+ months of experience in Customer-facing roles (banking, hospitality, retail, etc.) preferred.
Functional Skills:
Proficiency in Japanese language required; ability to read, write, and communicate in a business setting.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$40k-49k yearly est. Auto-Apply 60d+ ago
Lead Portfolio Manager
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Manages and grows the team's portfolio of Loan Syndications, Purchased Credits (SNC's & CLO's), and direct lending opportunities that are aligned with established lending and operational policies, that optimize capital utilization, and that provide strong risk adjusted profitability to the Bank with acceptable risk. Provides specialized expertise in credit underwriting and risk management in our core strategies and markets, including Interest Rate Hedging and Structured Credit. Possess a deep understanding of trends in capital markets, as well as the local, national, and global economy.
Executes in the role of Team Lead with a strong focus on leadership while creating an environment where all team members can thrive.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Portfolio Management:
Makes timely, well-informed, and balanced credit recommendations, by evaluating financial and other information, resolving issues of concern, and by accessing other internal and external sources.
Interacts directly with Agent Bank personnel, Sponsors, and Borrowers as a primary bank portfolio administration contact.
Coordinates the review of loan documentation and loan booking packages.
Coordinates the preparation of quarterly financial reporting and covenant compliance.
Coordinates portfolio reports and reviews (quarterly and semi-annually) and preparation of portfolio review presentations including review of risk grades with the assigned Credit Administrator for the entire portfolio.
Prepare annual review for all assigned credits and presents summary of the annual portfolio review to the Management Loan Committee.
Interfaces with Credit Administration, Risk Management, Treasury, Controllers, and other departments to address loan portfolio management, loan policy, and any related issues.
Monitors publicly traded companies for press releases and for other public announcements and news which may impact the portfolio.
Monitors secondary market activity as available.
Credit Management & Administration:
Appropriately manages and maintains credit quality aspects of assigned portfolio. This includes:
Effective engagement with Credit Administration and Bank's internal credit approval authorities for all credit presentations and any necessary modifications.
Proactive monitoring of financial trends of portfolio borrowers and related markets.
Conducting timely renewals and/or extensions of loans and minimizes all delinquencies (payment and tickler delinquencies).
Recommends appropriate waivers/amendments.
Maintains credit files incompliance with Bank Credit Policies & Procedures.
Prepares, reviews, and audits documentation to ensure documentation is accurate according to policy.
Prepares documentation and verifies recordings to secure assets as needed for direct lending credits.
Assembles and reviews documentation files for completeness for submission to Loan Processing.
Team Leadership:
Communicates actively and effectively with Portfolio Managers and Credit Underwriters.
Provides well-grounded assessments and development plans with clear accountability.
Consistently demonstrates strong collaboration with other areas of the Bank and stakeholders.
Financial Results and Efficiencies:
Leads Team to reach or exceed financial goals.
Constantly seeks and creates opportunities for the CSS Division.
Constantly seeks and implements efficiencies for the CSS Division.
Minimum Qualifications:
Education:
Bachelor's Degree in Finance or related field required.
Experience:
8+ years track record of successful business development and syndication experience within Corporate Banking/Capital Markets ‘mid-large corporate' segments ($500Mn-5Bn revenues) required.
5+ years of experience in sales management in financial services or related industries, preferably involving customer relationship management required.
5+ years of management to include staff required.
Successful Completion of Bank-sponsored Credit Training Program preferred.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$106k-147k yearly est. Auto-Apply 60d+ ago
Mortgage Loan Manager (Commission Based)
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Responsible for managing relationships and generating new mortgage loans from Realtors, referral partners, prospective homebuyers and borrowers. Responsible for managing and overseeing a team of HomeLoan Consultants. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Direct Sales and Relationship Management
* Individually originate and close a minimum of $1,000,000 per month in residential mortgage loans. Interview applicants to determine their ability to qualify for a mortgage loan. Analyze the applicant's financial situation in order to qualify them for the correct loan amount and mortgage program that fits their individual needs.
* Represent Home Loans Division in managing relationships with clients of Home Loans Division including its borrowers who apply for mortgage loans and Realtors, developers and other referral partners who are in a position to refer current or future borrowers to Home Loans Division for mortgage financing opportunities.
Sales Team Management
* Provide timely support to all team members in the form of loan training, loan analysis, business development, and loan troubleshooting to ensure regulatory compliance as well as compliance with policies and procedures.
* Assist in the recruiting and managing of new team members as positions open or as their team merits expansion.
* Input customer information into the loan origination system and all other systems (i.e. automated underwriting, contact management, etc.) as deemed necessary.
* Make recommendations regarding credit decisions on residential mortgages to the underwriting representatives of Home Loans Division or of various wholesale funding sources.
* Knowledge of and compliance with the state and federal laws, rules, and regulations, and the bank's policies and procedures, affecting the employee's job duties and responsibilities that pertains to the Home Loans Division.
Minimum Qualifications:
Education:
* High School Diploma or GED equivalency required.
Experience:
* 6+ years of direct sales experience within the mortgage industry required.
* 5+ years of Supervisory or 3+ years management experience required.
License/Certification:
* Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO) required upon hire.
Physical Requirements & Working Conditions:
* Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
* Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
* Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
* Must be able to read and understand bank-related documents.
* Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$42k-60k yearly est. 33d ago
Cash & Coin Vault Processor
Bank of Hawaii 4.7
Urban Honolulu, HI job
Under the direction of the Manager, this position provides quality service and support to internal and external customers by processing transactions, answering questions, responding to inquiries and service requests in a timely and professional manner while adhering to Vault Services & Operations (VSO) standard safety requirements.
High School diploma or G.E.D.
Level is dependent on years of experience and size/complexity of prior positions held. Minimum 2 years in banking, cash handling, accounting or related experience.
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after training period.
Demonstrated verbal and written communication skills. Analytical ability and math skills sufficient to balance cash trucks. Able to work independently with frequent interruptions. Must have effective interpersonal skills with a positive, can-do attitude focused on teamwork and partnership. Must be able to lift/transport up to 50 pounds and be able to stand for extended periods of time. Able to work flexible hours, including weekends and shift work.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit ****************************
Provides quality service and support in a professional manner, meeting the bank's service guarantees/standards by processing (receives, verifies and balances) deposits received from customers and branches and releases orders to armored couriers. Prepares outgoing cash orders for customers and branches. Fields all communications via telephone, email, fax, or mail including customer deposit discrepancy notifications, customer inquiries and disputes and researches and resolves problems and processes customer requests.
Balances cash trucks and adheres to cash handling guidelines. Assists with various validation processes, as assigned by VSO management. Ensures daily bag and reconciliation is balanced, reviewed, and completed accurately within established timeframes.
Provides team support in meeting team goals and daily deadlines. Works with teammates, to maintain current working knowledge of the various functions within the department.
Performs other miscellaneous job responsibilities and duties as assigned.
$32k-36k yearly est. Auto-Apply 60d+ ago
Deposit Fee Revenue & Debit Card Product Manager
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
The Revenue and Debit Card Manager is responsible for all matters pertaining to the end-to-end process for consumer and small business deposit products and related fees. Develops strategies to increase fee revenue by conducting market assessments (external and internal) to improve profitability, procedural/ operational efficiencies or risk mitigation. Establishes and maintains relationships with various departments and outside vendors in an effort to develop/implement new fees and improve fee revenue from existing fee income sources. Fees managed include but are not limited to fee revenue associated with small business deposits, consumer deposits, investments, Trust and miscellaneous fees and services (ex: Safe Deposit Box and wires).
Manages the strategic development and operational functionality of the Bank's Debit and ATM card portfolio in alignment with the Bank's corporate objectives. Manages the systems and operational vendors involved in the card driver platform, card delivery, and the integrity of data transmission and security. Maintains industry intelligence in card technology and consumer trends, and identifies applications to enhance the Bank's corporate objectives. Promotes customer usage of and migration to debit card channels. Responsible for increasing the penetration, activation, and utilization of cards under management.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Fee Revenue
* Manage the overall fee and product portfolios to ensure that our fee strategy, new account growth, attrition, net growth, cross sales, and profitability support the bank's overall balance sheet and income statement goals.
* Responsible for setting and managing goals for fee revenue, product promotions and sales campaigns.
* Monitor the competitive environment for fee and product profitability/positioning and be aware of changes in the internal and external environment (customer behavior, competition, technological advances, economic conditions, regulatory changes etc.) that can impact profitability.
* Be able to quantify opportunity/financial impact after data gathering, research, or other analysis and provide recommendation via a Business Case.
* Obtain approval and implement fee revenue initiatives, product promotion and sales campaigns.
* Manage projects to develop and implement new fees and products, enhance or streamline existing fees and products etc. This includes defining business requirements, defining customer communication requirements, and tracking of results.
* Develop planning sheets for new fees/packages, products, promotions, and campaigns to include budget, cost/benefit analysis and project schedules.
* Track/report on performance of fee initiatives and campaigns.
* Report and research budget variances.
Debit/ATM Card Management:
* Manage the overall Consumer and Business Debit/ATM portfolio to identify, model and implement new debit-related fee revenue opportunities to support the bank's overall income statement goals.
* Responsible for increasing the Bank's key performance metrics for Penetration, Activation, and Utilization by creating strategies and tactics on the debit card platform for consumer and business cards.
* Design and lead campaigns to migrate customers to debit channels and reduce cash/check reliance.
* Ensure product tools are effective in supporting the sales team's objectives.
* Manage contracts and relationships with network, processor and delivery channel vendors.
* Assist Compliance, Risk and Audit teams on regulatory alignment and remediation.
* Streamline process and improve efficiency across the card lifecycle.
* Responsible for reporting and communicating performance against goals.
Relationship Management:
* Maintain relationships with sales teams, the front line, and support areas to achieve fee revenue and debit card goals.
* Negotiate, execute and manage customer, vendor, and third-party vendor agreements.
* Work with Training to disseminate Product Knowledge & Sales Tools well in advance of fee/debit card strategy launch/changes.
Strategic Initiatives:
* Assist Department Manager in developing, plans, and implements various strategic initiatives identified by Executive Committee as priority initiatives for the year. Utilize various project management skills as he/she will be working many business units across the bank as these initiatives are implemented.
Minimum Qualifications:
Education:
* Bachelor's Degree from an accredited 4-year university, preferably in Finance/Accounting, Business, or Management required.
Experience:
* 6+ years of experience in Finance or Accounting required.
* 3+ years of experience in banking required.
* 3+ years of management experience, or 5+ years supervisory experience required.
Physical Requirements & Working Conditions:
* Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
* Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
* Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
* Must be able to read and understand bank-related documents.
* Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$86k-102k yearly est. 33d ago
Lead Data Scientist
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Responsibilities include performing statistical analysis, data mining, and retrieval processes on internal and external data to identify trends and other relevant information to solve or address a variety of business problems, optimize business performance, and gather business intelligence.
As a senior member of the analytics organization, this role serves as both a high-level technical expert and a people leader, with responsibility for evolving and consolidating the Bank's analytics and business intelligence capabilities. The Lead Data Scientist will lead advanced analytical initiatives-particularly those supporting credit, portfolio, fraud, collections, and broader risk management-and may directly manage a team of data scientists, credit risk analysts, and/or business intelligence analysts.
The role is a key contributor to the Bank's enterprise analytics consolidation strategy, stewarding unified data standards, analytical frameworks, BI reporting practices, and governance across the Bank. This position builds predictive models, advances credit and risk intelligence, and ensures analytics support sound decision making and compliance with regulatory expectations.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
* Performing Analytics: Responsible for completing analytical work using a range of tools and methodologies some of which might be proprietary to the organization including:
* Draw conclusions and effectively influence business strategies.
* Perform statistical analysis to understand and work around possible limitations in models.
* Develop hypotheses and test them with careful experiments.
* Provide support as required for data-driven decision-making.
* Lead: Designs, develops, and deploys predictive models, statistical analyses, risk scorecards, and machine learning solutions to support credit and risk strategies (e.g., RAROC, pricing, loss forecasting, early warning, portfolio monitoring). Also performs model validations or model validation assessments.
* Performs complex data mining using large internal and external datasets, identifying trends and opportunities to improve portfolio performance and operational efficiency.
* Leads and manages a team of BI analysts, and/or credit analysts-including prioritization, development, mentoring, code reviews, performance management, and technical coaching.
* Conducts hypothesis testing and experimental design to validate risk strategies and proposed business solutions.
* Ensures analytical outputs are accurate, repeatable, and aligned with business needs; translates results into actionable insights for senior leaders and risk partners.
* Partners with Enterprise Risk, Credit Administration, and key product areas to support model monitoring, governance, documentation, and regulatory expectations.
* Managing/Leading Stakeholder Communications
* Develop communication plans to actively engage key stakeholders groups.
* Partner with business sponsors to determine needs and wants.
* Lead: Serves as the subject matter expert (SME) for predictive analytics, credit risk modeling, BI dashboards, and data driven insights.
* Translates complex technical concepts into clear, business aligned recommendations for executives and functional leaders.
* Develops communication and engagement plans for project sponsors, risk committees, auditors, and cross-functional partners.
* Facilitates collaborative solutioning across credit, risk, operations, finance, compliance, and technology organizations.
* Data Quality, Security, Reporting, & Governance
* Support efforts to source, scrub, and join data from public, commercial & proprietary sources.
* Develop approach to data quality to increase the bar on the soundness of our data.
* Ensure compliance with bank policies for how data is used and manipulated in the business.
* Identify data integrity issues and work with Data Quality Validation unit to correct issues.
* Lead: Oversees team practices for sourcing, validating, cleansing, and joining data from numerous internal and external systems.
* Troubleshoots data quality issues, partnering with Enterprise Data to remediate root causes.
* Ensures BI dashboards and credit/risk reporting adhere to consistent standards, controls, and governance practices.
* Maintains compliance with data security policies, model governance, and regulatory requirements (including credit and consumer regulatory expectations).
* Enterprise Analytics & BI Consolidation Strategy
* Leads the Bank's analytics consolidation efforts by defining unified analytic standards, solutions, processes, and data environments across credit, risk, operations, and consumer/commercial lines of business.
* Evaluates the existing data and BI landscape, identifying opportunities to centralize tools, rationalize reports, eliminate redundant processes, and streamline data pipelines.
* Defines the technical architecture for advanced analytics and business intelligence, recommending modern platforms, tools, and automation approaches.
* Identifies and integrates diverse data sources-including credit bureau data, economic indicators, operational data, and risk datasets-to strengthen predictive and monitoring capabilities.
* Partners closely with Technology, Enterprise Data, and Information Security to operationalize analytics, improve data governance, and ensure sustainable, compliant workflows.
* Monitors emerging analytics technologies, regulatory trends, and modeling best practices to drive innovation in credit and risk analytics.
Minimum Qualifications:
Education:
* High School Diploma or GED equivalency required.
* Bachelor's Degree from an accredited 4-year university in advanced financial engineering, statistics, applied mathematics, econometrics, data science, or quantitative discipline required.
* Master's Degree or PhD in quantitative discipline preferred.
Experience:
* 7+ years of experience in financial engineering, statistics, applied mathematics, econometrics, data science, or quantitative discipline required.
* 4+ years of Management experience, including people required.
* 1+ years of banking industry experience preferred.
Physical Requirements & Working Conditions:
* Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
* Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
* Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
* Must be able to read and understand bank-related documents.
* Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$74k-90k yearly est. 2d ago
Senior Analyst Investment Asset Allocation
Bank of Hawaii Corp 4.7
Urban Honolulu, HI job
Under the direction of the Team Leader or Manager, helps to manage high revenue and high sensitivity portfolios and client relationships. Also, maintains competitive depth and breadth and a high degree of competency in the financial markets.
$79k-96k yearly est. Auto-Apply 60d ago
International Corporate Banking Account Rep (Japanese Speaking)
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
The Account Representative performs servicing and operational functions on behalf of the International Banking Officers. The Account Representative can effectively identify and resolve the customer's banking needs to ultimately expand share of wallet by providing a high level of customer engagement including, but not limited to deposit and loan growth and cross functional wealth management referrals. The ideal candidate is able to migrate customers to HVC level accounts ($250k+).
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
* Position performs fundamental operational tasks such as: account openings, handling all types of consumer and business deposit products, new or renewal of CDs, issues cashiers' checks, issue debit cards, prepare account opening related forms, prepare customer's request forms, prepare SBLC renewal, and performs other banking related functions. Above functions includes supporting of the International Banking Officer.
* Required to periodically provide same service to Japanese customers as branch personal bankers.
* In addition, manages and assists in the administrative duties and tasks for the group.
* Perform office administrator task.
* Ensure daily operational efficiency in compliance with regulations and CPB policies and procedures.
* Team Player: Assist team members in management and achievement of goals, portfolio and accountabilities. Act as a back up to all operational tasks for International Banking Officers.
Minimum Qualifications:
Education:
International Corporate Banking Account Representative I and II:
* High School Diploma or GED equivalency required.
Experience:
International Corporate Banking Account Representative I:
* 2+ years of experience in customer service or related required.
* Banking experience preferred.
International Corporate Banking Account Representative II:
* 3+ years of experience in customer service or related required.
* Banking experience preferred.
Functional Skills:
* Proficiency in Japanese language required; ability to read, write, and communicate in a business setting.
Physical Requirements & Working Conditions:
* Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
* Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
* Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
* Must be able to read and understand bank-related documents.
* Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$23k-29k yearly est. 3d ago
Enterprise Risk Testing Officer
Bank of Hawaii Corp 4.7
Urban Honolulu, HI job
Under the direction of the Manager, this position plans and performs independent testing of the Bank's system of internal controls, proposes revisions to update and strengthens controls and control descriptions, and makes recommendations to enhance business unit processes.
$96k-114k yearly est. Auto-Apply 9d ago
Records Management Lead
Bank of Hawaii 4.7
Urban Honolulu, HI job
Under the direction of the Manager, this position coordinates workflow activities of the unit to ensure services are delivered reliably, professionally, and that services meet the quality expectations of our customers in support of department and division activities.
Education: High school diploma or GED with post-high school education from an accredited institution or equivalent work experience.
Experience: Minimum 7 years of relevant work experience.
Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, PowerPoint, Excel, and Word) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after initial training period.
Other Job Qualifications: Demonstrated verbal and written communication and active listening skills. Must be detail oriented, organized, able to meet deadlines and handle multiple changing priorities. Projects positive, professional presence, and promotes teamwork. Effective and efficient team player with excellent interpersonal skills. Able to work independently with minimal supervision. May require lifting documents up to 30 lbs. Must be able to work evenings, weekends and holidays, as necessary or assigned.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit ****************************
Coordinates activities of the work unit to achieve established goals and objectives, including: monitors, tracks, and reports workflow and unit's performance; provides systems support for technical functions as required; serves as first level support and liaison for the contracted vendor records program. Handles the annual destruction of off-site storage records for the enterprise and the routine in-house document destruction. Responsible for fiscal oversite including timely processing of invoices, purchase requests, and tracking purchase order balances. Prepares and uploads monthly general ledger vendor invoices to meet month-end deadlines.
Assists the manager by overseeing staff performance, provides input on progress reviews and performance goals; serves as department timekeeper; tracking absences, vacations, and various time off. Produces necessary reports and assists manager in overseeing staff compliance to Code of Ethics and all other policies of the bank, division, and department. Serves as Reg-U Administrator and Primary Business Recovery Leader for the department. Responsible for the timely and effective management of necessary Human Resources forms and documents for department staff.
Serves as primary vendor contact for the department maintaining the vendor contracts, invoices, agreements, and other related documents. Responsible for ordering office and equipment supplies and arranging for any maintanence servicing. Assists in bi-annual internal audit exams including responses to audit observations or findings and required post audit activities.
Responsible for communicating with other business units, internal customers, technical support staff, and service representatives to ensure uninterrupted workflow. Learns, trains, operates and services computer equipment such as scanning equipment and system printers. Performs duties of team members in the event staffing levels are insufficient to meet production deadlines.
Performs all other miscellaneous responsibilities and duties as assigned.
$115k-138k yearly est. Auto-Apply 60d+ ago
Consultant Audit
Bank of Hawaii 4.7
Urban Honolulu, HI job
As an Individual Contributor, this role is responsible for planning, directing, organizing, and executing audits of Bank of Hawaii Corporation. The position ensures compliance with internal policies, regulatory requirements, and industry standards while identifying opportunities to strengthen internal controls and improve operational efficiency.
Bachelor's degree in accounting, business administration, or a related field. Equivalent work experience or certification(s) may be considered in lieu of degree.
Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified Regulatory Compliance Manager (CRCM), Certified Public Accountant (CPA), or relevant certifications preferred.
Minimum 6 years of internal or external auditing experience or equivalent work experience.
Proficient with Microsoft Office applications.
Advanced knowledge and skill proficiency in business acumen, continuous improvement, corporate governance, critical thinking, cross-functional collaboration, customer experience, internal auditing, internal controls, laws and regulations, project management, and risk control.
Intermediate knowledge and skill proficiency in decision making and judgment.
Demonstrated analytical, organizational, and communication skills. Able to meet deadlines. Demonstrated leadership skills to train, develop, and coach internal audit staff. Able to develop innovative solutions to improve business processes.
Audit Field Work: Executes audit procedures in accordance with approved audit programs, Institute of Internal Auditors (IIA) standards, and Internal Audit policies. Prepares working papers that document procedures performed, information obtained, and conclusions reached. Identifies major internal control weaknesses and provides value-added recommendations to improve efficiency and effectiveness.
Audit Planning: Defines audit scope and objectives, prepares risk matrices, and develops audit program steps to address identified risks. Coordinates with Information Systems auditors and researches applicable laws, regulations, and standards. Meets with auditees to discuss audit scope, objectives, and timing.
Reporting and Post-Fieldwork: Resolves open items promptly and prepares audit reports in accordance with Internal Audit standards. Conducts closing conferences and provides written evaluations of staff assigned to audits.
Stakeholder Communication: Maintains clear and professional communication with auditees and internal stakeholders throughout the audit process. Provides insights and recommendations that support compliance and operational improvements.
Performs other responsibilities and duties as assigned.
Multiple levels available based on experience.
Universal Bankers are able to perform sales, servicing and operational functions in a branch. Assist in managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationships. Identifies potential customer banking needs and cross-sells other bank products and services; refers customers to specialist as appropriate. Responsible for meeting assigned operational, cross-sale and referral goals. Participates and supports the branch management team with ongoing coaching and development activities. Opens all types of consumer and business deposit and loan products; accepts and closes secured and unsecured consumer loan and personal lines of credit applications. Certified to accept and close home equity lines of credit and loans.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Sales/Servicing
Accepts secured and unsecured consumer loan and personal lines of credit applications and able to open all types of consumer and business deposit products and related services
Profiles customers while opening or servicing deposit accounts to determine needs.
Actively participates in customer retention programs to build and retain customer relationships and find opportunities to acquire new relationships.
Manages a portfolio of HVC customers to build and retain customer relationships.
Analyzes tax returns and financial statements.
Participates in branch or bank wide campaigns.
Actively cross-sells and refers customers to the appropriate business partners
Achieves all individual/branch goals as assigned which may include deposit, loan and portfolio growth goals; revenue & risk management targets.
Operational Effectiveness and Service Delivery
Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, accounts, or company assets.
Process various transactions including but not limited to deposits, withdrawals, various payments, cash advances, U.S. Savings Bonds applications/redemptions, check cashing placing stops, cautions & holds, foreign currency exchange with minimal errors; balance teller cash on a daily basis.
Purchase and sell cash to/from vault, assist in the replenishment of cash dispensers.
Minimum Qualifications:
Education:
UB I: High School Diploma or equivalent required.
UB II: Bachelor's Degree from an accredited university. Relevant work experience may substitute for the degree requirement.
UB I Experience Requirements:
1+ year(s) of demonstrated success in sales and customer service.
1+ year(s) of branch operations experience or successful completion of teller and new account certification within 6 months of hire.
UB II Experience Requirements:
2+ years of branch/bank operations experience and sales of retail financial products.
1+ year(s) of experience explaining credit products, accepting/closing consumer and business loan applications.
Licenses and Certifications:
Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable.
Notary Public commission preferred.
Physical Requirements & Working Conditions:
Must be able to move and lift items up to 20lbs and perform other light physical work.
Must be able to operate standard office equipment, including phone, personal computer, copier, etc.
Must be able to clearly communicate verbally and in writing with all internal and external customers.
Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$38k-43k yearly est. Auto-Apply 9d ago
Program Manager Business Continuity
Bank of Hawaii 4.7
Urban Honolulu, HI job
Under the direction of the Corporate Business Continuity Manager, the Corporate Business Continuity Coordinator oversees the readiness of the corporate emergency operations center facility and the emergency operations center contingency support staff. Manages the night shift of the Emergency Operations Center during Crisis Management Operations. Assists and advises the Manager in all activities pertaining to the development, implementation, and maintenance of corporation's business continuity program. The Coordinator also works independently to coordinate the development and maintenance of business continuity/contingency plans with senior level managers.
Bachelor's degree from an accredited institution or equivalent work experience. Requires formal training in contingency planning and/or emergency management. Professional certification in business continuity planning, emergency management or safety desired.
Minimum 7 years of experience in business continuity planning, emergency management or risk management areas for a bank or other financial institution, or equivalent work experience. Certified Business Continuity Professional may be substituted for up to 2 years of required experience. Requires prior work with business continuity plans, prior project management (all facets) experience, and program test and exercise experience.
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
Excellent verbal and written communications skills, including presentation skills. Able to speak comfortably to large groups. Must be able to explain complex ideas in simple terms to all levels of employee and management. Demonstrated leadership, and decision making skills. Ability to successfully lead teams and drive results. Able to successfully manage multiple projects in addition to other day to day functions. Must be flexible and able to prioritize and re-prioritize team work load as needed. Requires business acumen, critical thinking, strong analytical, quantitative and problem solving skills to identify business and process improvement opportunities and risks, implement change and evaluate results. Must be able to work flexible hours including holidays, weekends and evenings as needed or assigned. Able to provide own transportation or to operate a vehicle with a valid driver's license and able commute as required. Travels by air as necessary. Must be able to climb flights of stairs during emergency response activities and be able to carry/lift/transport up to 50 lbs. Able to carry mobile phone/device at all times and respond 24/7. Must be able to function in highly stressful environments.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit ****************************
Manages the maintenance of the corporate emergency operations center facility, work assignments for support staff, status of equipment, supplies and master plan library to ensure the emergency operations center and staff are prepared for immediate activation in accordance with the Corporate Crisis Management Plan. Uses vendor provided software to support emergency response procedure, business recovery plan maintenance and program management reporting, as well as a vendor provided automated system to disseminate emergency notifications during crisis situations.
Consults with senior business managers, building wardens, floor wardens and recovery team leaders on the development and maintenance of the corporation's business continuity, Emergency Response Procedures and Business Recovery Plans. Evaluates and ensures business continuity plans are in compliance with regulatory requirements.
Develops and conducts business continuity training programs, exercises and tests designed to evaluate effectiveness of continuity plans (both emergency response procedures and business recovery plans).
Manages department operations during Manager's absence. Advises Manager on status of the development, implementation, and maintenance of the comprehensive corporate business continuity program.
Researches, evaluates, and recommends contingency planning strategies.
Provides direction to Floor Wardens, Recovery Team Leaders and Managers to correct deficiencies in emergency response procedures and business recovery plans identified by exercises and/or audit agencies.
Consults with government agencies, vendors and others to develop business continuity plans and promote cooperation among various organizations.
Performs all other miscellaneous responsibilities and duties as assigned.
Works with assigned areas (commercial and retail) to quickly and accurately evaluate loan requests from existing and prospective clients to make sound credit decisions. Works closely with Line of Business Managers and Relationship Officers by getting involved early in the due diligence process to help identify key issues and to ensure that loans are made in accordance with bank credit policies and regulatory requirements. Proactively organizes and/or conducts training sessions to develop and refine the credit skills of the Relationship Officers and Underwriters and will also be responsible for updating assigned credit policies, procedures, and projects.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Approve or recommend action on loan requests ensuring that each transaction meets regulatory requirements, bank credit policies, underwriting standards and portfolio/concentration objectives.
Ensure that underwriting is fair and balanced, accurately frames risk issues, and properly justifies decision and grade.
Make appropriate structuring and approval decisions.
Ensure that regulatory, concentration, and loan coding issues are addressed.
Responsible portfolios could range from small to moderate sized commercial loans, investor (income-producing) and owner-occupied commercial real estate loans, as well as small business, consumer, home equity or residential mortgage loans.
Conversant with and remains current with regulatory guidance and internal policies related to credit and lending as well as relevant market and industry trends.
Portfolio management
Conduct portfolio reviews of assigned loan portfolio(s) to proactively identify deteriorating credit characteristics or a market event that could jeopardize repayment of a loan.
Work closely with Line of Business to ensure that loans are properly graded and supported at all times.
Review Asset Quality Reports and ensure that a clear and concise strategy is in place to manage problem credits. Provides direction on smaller problem loan workouts.
Work closely with the Line of Business Managers to minimize documentation and compliance exceptions.
Proactively address changes in industry and/or market conditions through transparent and meaningful discussions with the Line of Business Managers and Relationship Officers.
Work with Line of Business Managers, Relationship Officers and Underwriters, and clients or prospective clients to ensure proper initial due diligence of loan proposals.
Lead or get involved with various division projects including credit policies, processes, procedures, underwriting guidelines, software, etc.
Develop credit underwriting and structuring skills for Line of Business Managers, Relationship Officers and Underwriters by facilitating periodic formal and informal training sessions. Provides ongoing mentoring for Relationship Officers and Underwriters during credit discussions.
Minimum Qualifications:
Education:
Credit Administrator I:
High School Diploma required.
Bachelor's Degree from an accredited 4 year university with an emphasis in business administration preferred.
Credit Administrator II:
Bachelor's Degree from an accredited 4 year university with an emphasis in business administration required.
Credit Administrator III:
Bachelor's Degree from an accredited 4 year university with an emphasis in business administration required.
Senior Credit Administrator :
Bachelor's Degree from an accredited 4 year university with an emphasis in business administration required.
Experience:
Credit Administrator I:
6+ years of experience in commercial lending (C&I or CRE) including underwriting and approval, with at least 2 years in business banking, commercial banking or commercial real estate loan production required.
Credit Administrator II:
5+ years of experience in commercial lending (C&I or CRE) including underwriting and approval, with at least 2 years in business banking, commercial banking or commercial real estate loan production required.
Credit Administrator III:
7+ years of experience in commercial lending (C&I or CRE) including underwriting and approval, with at least 2 years in business banking, commercial banking or commercial real estate loan production required.
4+ years of Management experience required.
Senior Credit Administrator:
8+ years of experience in commercial lending (C&I or CRE) including underwriting and approval, with at least 2 years in business banking, commercial banking or commercial real estate loan production required.
5+ years of Management experience required.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$48k-64k yearly est. Auto-Apply 60d+ ago
Specialist - Loan Booking (On-Site)
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Book consumer, collateral, dealer, HELOC, small business, commercial and residential mortgage loans. Maintain accounts, reconciling the G/L, etc. Booking complexity increases by Specialist level.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Book all consumer, collateral, dealer, HELOC, small business, commercial and residential mortgage loans, modifications, renewals and draw request onto the FISERV system. This includes an ability to interpret loan information from various forms, including loan recommendations, consumer loan approval form, and residential mortgage documents.
Monitors, updates and maintains tickler reports on FISERV.
Process HELC teaser rates and CD rate changes.
Enter on-line file maintenance (i.e. grade changes, officer changes, rate changes, memos and ticklers) on FISERV.
Reconcile various GL accounts used for clearing booking entries.
Updates and maintains UCC filings. Prepare UCC continuations.
Re-amortize, send letters and update payment schedules for MCM/BBR rates and SBA loans.
Minimum Qualifications:
Education:
Specialist I/II:
H.S. Diploma or GED equivalency required.
Experience:
Specialist I:
1+ years of experience in loan booking/processing experience required.
Specialist II:
2+ years of experience in loan booking/processing experience required.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At the direction of the Manager, the Relationship Banker creates exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently.
Further, the Relationship Banker introduces and sells customers financial services to meet their short and long term needs, as identified by profiling and through knowledge of products and services.
In addition the Relationship Banker processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties.
$31k-36k yearly est. Auto-Apply 5d ago
Assistant Controller - Home Loans Division
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Assist with the management of the overall accounting and reporting function of the company and its affiliates, including financial and regulatory reporting and general accounting functions. Ensure the timeliness and accuracy of reports and compliance with generally accepted accounting principles (GAAP), as well as compliance with legal and regulatory reporting requirements. Coordinate tax compliance for all taxing authorities and jurisdictions. Full charge accounting functions for various joint ventures. Responsible for internal and external auditor requests. Manage the budgetary functions of Home Loans Division. Manage and develop the Finance department staff.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
* Manage the financial reporting process and activities for HLD and other related lines of business. Ensure the timeliness and accuracy of financial reports as well as compliance with GAAP, legal and regulatory reporting requirements. Also responsible for providing quarterly Call Report information to CPB Controllers and any other accounting/reporting information necessary. 20%.
* Manage the financial reporting process and activities for all affiliates. Ensure the timeliness and accuracy of financial reports as well as compliance with GAAP, legal and regulatory reporting requirements. Also, ensure timely reporting to the affiliate partners.
* Responsible to work with the Tax Director for CPB to ensure tax compliance for HLD and all affiliates. Ensure timely payment of tax liabilities and timely and accurate filing of tax reports. 10%.
* Responsible for the preparation of the annual budget for HLD, all affiliates and other related lines of business. Ensure prudent management of the organization's resources via budget reporting to Executive management.
* Oversee the general accounting function for HLD, all affiliates and other related lines of business, including the general ledger, mortgage banking, accounting, accounts payable and reconciliation functions. Ensure compliance with GAAP, assist with the implementation of new accounting policies and assist with research and resolution of accounting issues. 35%.
* Ensure maintenance of appropriate financial reporting and operational controls within HLD, all affiliates and other related lines of business. Maintain documentation of controls for Sarbanes-Oxley Section 404 compliance. Also responsible to facilitate/coordinate external, internal and regulatory audits performed.
Minimum Qualifications:
Education:
* Bachelor's Degree in Accounting required.
Experience:
* 8+ years of experience in accounting work experience required.
* Experience in the financial industry, demonstrating increasing level of responsibility and managerial experience preferred.
* 5+ years of management experience required.
* Experience overseeing General Ledger required.
License/Certification:
* Certified Public Accountant (CPA) preferred.
Physical Requirements & Working Conditions:
* Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
* Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
* Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
* Must be able to read and understand bank-related documents.
* Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$84k-103k yearly est. 3d ago
Commercial Real Estate Officer II
Central Pacific Bank 4.8
Central Pacific Bank job in Urban Honolulu, HI
Job Description
Manage and grow a portfolio of high valued client relationships of loans and deposits accounts that meet established lending and operational policies and provides maximum profitability with minimum risk to the Bank.
Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Voyaging Spirit and Positively Ohana; Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.
Primary Accountabilities:
Production Activities:
Actively support the CRELD Team Leader's marketing efforts to generate new loan production, deposits, fee income and referrals to other business units.
Generate new commercial mortgages and construction loans to meet annual production goals and objectives.
Originate new commercial mortgage loans and construction loans, deposits, and fee income from new and existing sources of business.
Conduct face to face meetings with high quality loan and deposit customers and prepare detailed call reports for customer contacts.
Preliminary Review: Evaluate the borrowers and guarantors, prepare market research, discuss loan with Credit Administrator, prepare term sheets, review appraisal and environmental reports, review guarantor credit reports, review EDR screens and prepare environmental assessment questionnaires.
Credit Approval Memorandum Preparation: Prepare CAM write-ups / review CAM write-ups by underwriters with clear, concise and timely loan request presentations that meet the Bank's quality targets, lending policies, and guidelines and assess the credit strengths, weaknesses, and potential risks.
Loan Documentation: Review commitments letters, review title searches, review borrower documents, order and review loan documents, and review and sign-off on documentation checklist.
Loan Draws: Review construction loan draws and inspection reports, review line draws, obtain disbursement approvals, and approve collateral releases.
Participate in commercial real estate business organizations and attend meetings and functions.
Actively participate in Bank-sponsored community events.
Portfolio Management:
Actively assist the Team Leader to manage the Lending Team's existing portfolio of commercial mortgage loans, construction loans, and business deposits.
Proactively manage customer relationships to meet commercial mortgage and construction loan runoff projections and CRELD deposit goals and objectives.
Ensure assigned portfolio of loans is in compliance with the Bank's credit policies and procedures.
Keep abreast of trends and developments that may impact the quality of the assigned loan portfolio.
Manage loan delinquents and maturing loans to ensure no administrative delinquencies of matured loans.
Diligently monitore assigned loan portfolio to ensure risk-rating assessments are accurate with timely re-grades as appropriate.
Prepare and review Term Loan Reviews/Compliance and Risk Rating Validations to insure completeness and all issues addressed.
Prepare and review Asset Quality Reviews to insure completeness and all issues addressed.
Prepare and review Modification Memorandums to insure completeness and all issues addressed.
Review annual property inspections and conduct follow-up actions as required.
Review annual EDR collateral screens and conduct follow up actions as required.
Monitor daily overdrafts for assigned customers.
Complete checklist folders for loan downgrades to 7 or worse.
Prepare portfolio management reports as assigned and provide updates for credits managed.
Contribute to managing the Lending Team ticklers to CRELD standards.
Contribute to CRELD achieving satisfactory annual audit rating and FDIC examination reviews.
People Management:
Assist the Team Leader to provide management guidance and mentoring to the Lending Team staff members.
Assist in the management of work assignments and workflows.
Assist in mentoring team staff development and advancement and insure alignment with personal development goals.
Assist in raising skill levels and core competencies of staff members.
In the absence of the team leader, manage the team leader's responsibilities.
Minimum Qualifications:
Education:
H.S. Diploma required
Bachelor's degree in business administration or related field preferred
Experience:
6+ years in commercial real estate lending / commercial lending and relationship management, or equivalent work experience required
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.