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Become A Central Scheduler

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Working As A Central Scheduler

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $50,237

    Average Salary

What Does A Central Scheduler Do At Sinai Health System

* Ensure all phone calls are answered in a timely (3 rings preferably), professional manner while warmly introducing self to caller and demonstrating sensitivity to diverse populations.
* Obtain an NPI for non-staff/unassigned physicians, and note this information in the system.
* Effective use of the online eligibility system in use at the facility to verify initial eligibility.
* Obtain and update all demographic information including address, phone, employer next of kin, emergency contact, etc... per the Meditech scheduling/pre reg screens.
* Must generate an Advanced Beneficiary Notice (ABN) via phone on all Medicare recipients per ABN department policy.
* This document must be scanned into the EMR for date of service.
* Familiar with regulatory compliance related to Medical Necessity; also has a working knowledge of CPT/ICD codes.
* Knowledge of insurance plans, policy numbers, contracted vs. non contracted and the Sinai Health System Charity policy.
* Ability to adapt to insurance rule changes on a daily basis and attend insurance company orientation as volume permits.
* Must generate an Advanced Beneficiary Notice (ABN) via phone on all Medicare recipients per ABN department policy.
* This document must be scanned into the EMR for date of service.
* Familiar with regulatory compliance related to Medical Necessity; also has a working knowledge of CPT/ICD codes

What Does A Central Scheduler Do At Falmouth Hospital

* include the following.
* Other duties may be assigned.
* Must be courteous to customers, clients and other employees of the organization.
* Schedules multiple facilities, procedures, services, technical resource staff i.e. Radiology, Radiologists, Dietitians.
* Acts as liaison for MD offices/ receives all appointment calls.
* Updates schedule for multiple departments.
* Knowledge of procedure preps, able to answer questions.
* Distributes prep kits when applicable.
* Confirms appointments.
* Prints and distributes all daily schedules to various locations and departments.
* Pre-registrations of booked appointments.
* Knowledge of various insurance authorization/referral requirements.
* Knowledge of Medical Necessity requirements for Medicare/Blue Cross carriers.
* Interacts with Department Managers/Supervisors, Technical staff, Physicians, Nursing, and Nursing Management.
* Downloads and mails all confirmation letters and preps.
* Opens and closes procedure exam rooms.
* Knowledge of scheduling dictionaries.
* Prints and reconciles no show patient report.
* Counsels patients financially.
* Excellent telephone skills.
* Responsible for checking the validity of the physician's order/requisition for Medical Necessity, and proper physician signatures.
* Issue Advance Beneficiary Notices for reimbursement of non-covered booked procedures.
* Performs tasks as a Registration Rep as needed

What Does A Central Scheduler Do At Ascension Health

* Gathers necessary demographic and clinical information from patient and enters into appropriate database.
* Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
* Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
* Assists with coordination of activities related to insurance pre-certification/authorization.
* Provides counseling to patient or patient's representative regarding pre-service requirements and instructions.
* Required to schedule in multiple scheduling systems and access patient information in the electronic health record throughout the system.
* In certain departments; the Representative is a centralized environment that is involved in direct patient and staff contact via a telecommunications center.
* Duties include call sorting, call transferring and scheduling patient appointments.
* The Rep is responsible for understanding all scheduling protocols within scope of service including all satellite locations

What Does A Central Scheduler Do At Centegra Health Systems

* _
* Maintains knowledge of current call center best practices
* Ensures compliance with proper procedures in order to achieve quality, productivity, and departmental and organizational goals and objectives
* Prepares materials and facilitates in-services and continuing education sessions
* Collaborate with leader on development of Central Scheduling policies and procedures
* Mentor and coach associates
* Collaborate with Scheduling Lead on monthly review of Associate productivity, quality and performance.
* Conducts ongoing re-education with current associates as appropriate
* Schedules and conducts new hire training for scheduling team
* Maintains training materials and master procedures and ensures all associates
* understand how to access and use these resources
* Provides exceptional service at all times to both associates and patients.
* Works as a scheduler as needed based on business demands and job requirements
* Consistently performs position responsibilities above CHS performance standards
* Supports and promotes the Mission
* Vision
* Values of CHS to the community
* Learns and masters new systems adopted by CPC
* This position performs other duties as assigned

What Does A Central Scheduler Do At HCA, Hospital Corporation of America

* Schedules patient testing/procedures/admissions; obtains pre-cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.
* Answer telephone in a timely and professional manner
* Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module
* Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits
* Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
* Ensure that any edits performed in the scheduling module are also duplicated in the admissions module
* Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time
* Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
* Select the correct patient medical record number consistently
* Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
* Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary
* Edit medical accounts to a PRE status per facility or SSC standards and guidelines
* Receive, maintain, and index physician orders per facility and SSC standards and guidelines
* Attends in-service presentations, and completes mandatory education week
* Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
* Other duties as assigned

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How To Become A Central Scheduler

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Central Scheduler jobs

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Central Scheduler Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Portuguese

  • German

  • Albanian

  • Hebrew

  • French

  • Hmong

  • Italian

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Top Skills for A Central Scheduler


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Top Central Scheduler Skills

  1. Customer Service
  2. Insurance Information
  3. Scheduling Appointments
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service to patients, physicians, physician office staff and hospital staff.
  • Update existing registration information with specified demographic and insurance information.
  • Assist patients in registering and scheduling appointments.
  • Coordinated new patient scheduling for multiple office locations.
  • Coordinated travel arrangements for 62 pediatric residents for conferences, financial reimbursements.

Top Central Scheduler Employers

Central Scheduler Videos

A Day in the Life of a Central Scheduler

Enterprise Job Scheduling with JAMS

iSALUS' Patient Appointment Scheduler