A central scheduler typically works for a hospital or health care facility and is responsible for scheduling client appointments for such services as radiology, cardiology, respiratory therapy, or other medical procedures. These individuals work under a central scheduling supervisor, and in addition to making appointments for clients and patients, they are also responsible for handling patient referrals. They also track referrals, conduct discharge follow-up calls, and keep referral source information up to date with help from the marketing department.
Central schedulers communicate healthcare questions to clinical staff and are responsible for data entry, coding, finance, and patient information management. These individuals typically work in an office environment and must be comfortable with using computers, databases and managing client phone queries. Central schedulers are an integral part of the day-to-day operations of a health care facility and must be able to multi-task and possess strong communication, interpersonal and analytical skills. Most central schedulers should possess strong verbal and data-entry skills.
Although an advanced degree is not necessary to obtain a job in this field, individuals should possess sufficient skills to succeed in this area. Many central schedulers can make up to $28,000 per year in the US, but the job market is expected to decline 7% by 2028.