How to hire a central scheduler

How to hire a central scheduler, step by step

Here's a step-by-step central scheduler hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a central scheduler job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new central scheduler
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The central scheduler hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a central scheduler to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a central scheduler that fits the bill.

   This list shows salaries for various types of central schedulers.

   Type of Central Scheduler	Description	Hourly rate
   Central Scheduler	Secretaries and administrative assistants perform clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.	$12-19
   Registration Representative	In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms... Show more	$12-20
   Unit Coordinator	A unit coordinator is responsible for providing quality care services to patients by supporting the daily operations of a health care facility under the supervision of medical professionals. Unit coordinators perform administrative and clerical tasks as needed, including responding to patients' inquiries and concerns, scheduling appointments, sorting medical records, verifying insurance details, and assisting the physician on the care plans and patients' activities... Show more	$13-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Medical Terminology
   • Phone Calls
   • Patient Demographics
   • Patient Care
   • Computer System
   • Patient Appointments
   • Home Health
   • EMR
   • Insurance Verification
   • Surgery
   • Rehabilitation
   • Data Entry

   Check all skills

   Responsibilities:

   • Manage patient pre-op responsibilities, and generate all necessary paperwork.
   • Bill HMO's and commercial insurances.
   • Adjust medical providers' schedule templates within EMR software.
   • Check for correct CPt and ICD-10 matches to ensure correct billing.
   • Train new hires and cross-train current employees in two EMR software programs.
   • Check all physicians orders for correct CPT, ICD-10 codes, and prior authorizations.

3. Make a budget

   Including a salary range in your central scheduler job description is one of the best ways to attract top talent. A central scheduler can vary based on:

   • Location. For example, central schedulers' average salary in mississippi is 47% less than in california.
   • Seniority. Entry-level central schedulers 33% less than senior-level central schedulers.
   • Certifications. A central scheduler with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a central scheduler's salary.

   Average central scheduler salary

   $15.86hourly

   $32,993 yearly

   ---

   Entry-level central scheduler salary

   $27,000 yearly salary

   Updated January 23, 2026

4. Writing a central scheduler job description

   A central scheduler job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a central scheduler job description:

   Central scheduler job description example

   About Sinai Chicago
   
   Located on Chicago's West and Southwest Side, Sinai Chicago is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children's Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.
   
   The entities of Sinai Chicago collectively deliver a full range of quality inpatient and outpatient services, as well as numerous innovative, community-based health, research and social service programs. We focus our collective depth of expertise and passion to improve the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Health System is committed to building stronger, healthier communities.
   
   GENERAL SUMMARY
   
   The Central Scheduler is responsible for gathering all demographic and insurance information at the time of the scheduled appointment. This includes accurate test selection, coordinating the patient needs with Financial Counselors, Insurance Verifiers, and referring clinics, patient preps for exams and pre-registration for the visit. To function as each telephone caller's agent in resolving issues and completing requests for information, confidential clinical data, and hospital services.
   
   MINIMUM EDUCATION:
   
   + High School graduate or GED.
   
   + Compliant with PPD requirements.
   
   MINIMUM WORK EXPERIENCE:
   
   + Preferably two (2) years of typing; some computer experience desired. Minimum 2 years in a healthcare related field.
   
   + The minimum hourly wage for this position is $17.50 per hour; final salary will be determined by experience and credentials.
   
   KNOWLEDGE & SKILLS:
   
   + To provide patients and physician offices/clinics with information and assistance needed for accessing and utilizing Outpatient Services at Sinai Chicago.
   
   + To function as a bilingual Spanish-speaking agent in resolving issues and completing requests for information, confidential clinical data, and hospital services
   
   Sinai Health System is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

   Copy this example

   

5. Post your job

   To find central schedulers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any central schedulers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level central schedulers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your central scheduler job on Zippia to find and recruit central scheduler candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit central schedulers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new central scheduler

   Once you've found the central scheduler candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new central scheduler. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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