Central scheduler job description
Updated March 14, 2024
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Example central scheduler requirements on a job description
Central scheduler requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in central scheduler job postings.
Sample central scheduler requirements
- Proficiency in computer applications including MS Office and scheduling software.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks.
- Bachelor's degree in healthcare management or related field.
- Minimum of 2 years of experience in healthcare scheduling or related field.
Sample required central scheduler soft skills
- Strong organizational and time management skills.
- Flexibility and adaptability to changing schedules and priorities.
- Excellent problem-solving and decision-making skills.
- Ability to work independently and as a team member.
- Strong interpersonal skills and ability to build relationships with patients and healthcare providers.
Central scheduler job description example 1
Sinai Chicago central scheduler job description
About Sinai Chicago
Located on Chicago's West and Southwest Side, Sinai Chicago is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children's Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.
The entities of Sinai Chicago collectively deliver a full range of quality inpatient and outpatient services, as well as numerous innovative, community-based health, research and social service programs. We focus our collective depth of expertise and passion to improve the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Health System is committed to building stronger, healthier communities.
GENERAL SUMMARY
The Central Scheduler is responsible for gathering all demographic and insurance information at the time of the scheduled appointment. This includes accurate test selection, coordinating the patient needs with Financial Counselors, Insurance Verifiers, and referring clinics, patient preps for exams and pre-registration for the visit. To function as each telephone caller's agent in resolving issues and completing requests for information, confidential clinical data, and hospital services.
MINIMUM EDUCATION:
+ High School graduate or GED.
+ Compliant with PPD requirements.
MINIMUM WORK EXPERIENCE:
+ Preferably two (2) years of typing; some computer experience desired. Minimum 2 years in a healthcare related field.
+ The minimum hourly wage for this position is $17.50 per hour; final salary will be determined by experience and credentials.
KNOWLEDGE & SKILLS:
+ To provide patients and physician offices/clinics with information and assistance needed for accessing and utilizing Outpatient Services at Sinai Chicago.
+ To function as a bilingual Spanish-speaking agent in resolving issues and completing requests for information, confidential clinical data, and hospital services
Sinai Health System is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Located on Chicago's West and Southwest Side, Sinai Chicago is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children's Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.
The entities of Sinai Chicago collectively deliver a full range of quality inpatient and outpatient services, as well as numerous innovative, community-based health, research and social service programs. We focus our collective depth of expertise and passion to improve the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Health System is committed to building stronger, healthier communities.
GENERAL SUMMARY
The Central Scheduler is responsible for gathering all demographic and insurance information at the time of the scheduled appointment. This includes accurate test selection, coordinating the patient needs with Financial Counselors, Insurance Verifiers, and referring clinics, patient preps for exams and pre-registration for the visit. To function as each telephone caller's agent in resolving issues and completing requests for information, confidential clinical data, and hospital services.
MINIMUM EDUCATION:
+ High School graduate or GED.
+ Compliant with PPD requirements.
MINIMUM WORK EXPERIENCE:
+ Preferably two (2) years of typing; some computer experience desired. Minimum 2 years in a healthcare related field.
+ The minimum hourly wage for this position is $17.50 per hour; final salary will be determined by experience and credentials.
KNOWLEDGE & SKILLS:
+ To provide patients and physician offices/clinics with information and assistance needed for accessing and utilizing Outpatient Services at Sinai Chicago.
+ To function as a bilingual Spanish-speaking agent in resolving issues and completing requests for information, confidential clinical data, and hospital services
Sinai Health System is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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Central scheduler job description example 2
American Senior Benefits central scheduler job description
**Scheduler/Central Supply**
**Must be a CNA or QMA**
**_Bring your heart to work!_** **_Caring people make the difference at American Senior Communities!_**
**_Compassion, Accountability, Relationships and Excellence_** are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.
American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. Each of our 80+ American Senior Community is part of the neighborhood in which it exists. Our leaders and staff live in surrounding areas and know the community well. We value the same things in life that you do. The foundation of our senior living communities is based on the knowledge that we'll be part of your neighborhood for many, many years. We take great pride in our hospitality and it is ingrained in everything we do. As partners in senior care, we are not just doing a job, but following a calling.
**_Our commitment to our team members:_**
+ Nurse & CNA preceptor program - Become a mentor and get paid!
+ Grow our staff thru the O2NE program that offers fully paid LPN or RN higher education and training
+ PayActive - Have immediate access up to 50% for your pay
+ Medical/Dental/Vision insurance available - Plans starting as low as $20 a week
+ 401k
+ Paid time off and paid holidays
+ Generous friend referral program
+ Tuition assistance and up to $500 for certifications
+ Volunteer community involvement opportunities
**_What will you be doing and how will you make a difference at American Senior Communities?_**
+ Check supply areas daily and stocks with required items.
+ Fill requisitions from the nursing department for routine supplies and equipment in accordance with established policies and procedures.
+ Ensure facility has adequate emergency supplies.
+ Maintain supply and storage rooms in an organized, clean and safe condition in compliance with applicable local, state or federal regulations.
**Requirements**
+ Prior experience in a healthcare setting preferred.
+ Customer Service focus and the ability to demonstrate the core values listed above is a must!
We are Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran and other protected categories.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
**Must be a CNA or QMA**
**_Bring your heart to work!_** **_Caring people make the difference at American Senior Communities!_**
**_Compassion, Accountability, Relationships and Excellence_** are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.
American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. Each of our 80+ American Senior Community is part of the neighborhood in which it exists. Our leaders and staff live in surrounding areas and know the community well. We value the same things in life that you do. The foundation of our senior living communities is based on the knowledge that we'll be part of your neighborhood for many, many years. We take great pride in our hospitality and it is ingrained in everything we do. As partners in senior care, we are not just doing a job, but following a calling.
**_Our commitment to our team members:_**
+ Nurse & CNA preceptor program - Become a mentor and get paid!
+ Grow our staff thru the O2NE program that offers fully paid LPN or RN higher education and training
+ PayActive - Have immediate access up to 50% for your pay
+ Medical/Dental/Vision insurance available - Plans starting as low as $20 a week
+ 401k
+ Paid time off and paid holidays
+ Generous friend referral program
+ Tuition assistance and up to $500 for certifications
+ Volunteer community involvement opportunities
**_What will you be doing and how will you make a difference at American Senior Communities?_**
+ Check supply areas daily and stocks with required items.
+ Fill requisitions from the nursing department for routine supplies and equipment in accordance with established policies and procedures.
+ Ensure facility has adequate emergency supplies.
+ Maintain supply and storage rooms in an organized, clean and safe condition in compliance with applicable local, state or federal regulations.
**Requirements**
+ Prior experience in a healthcare setting preferred.
+ Customer Service focus and the ability to demonstrate the core values listed above is a must!
We are Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran and other protected categories.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Central scheduler job description example 3
Hometown Health Centers central scheduler job description
- Scheduling patient visits using scheduling policies, availability of providers and the urgency of the appointment as directed by the patient’s needs.
- Provides exceptional customer service, organizational skills and demonstrates the ability to work in a fast-paced team environment.
- Maintains patient confidentiality, at all times.
- Answers phone quickly with no more than 3 rings.
- Answers and directs telephone lines in a courteous/timely and professional manner.
- Provides patients with HHC resources, general information, location, directions and answers to clerical questions.
- Refers medical questions to the appropriate location through the EHR Task/Telephone process.
- Collects all patient demographics including verification of insurance.
- Obtains pertinent patient medical information in accordance with procedural guidelines.
- Assists with coverage, cross trained to cover for Patient Specialist.
- Schedules Maine Breast and Cervical Health Program (MBCHP) and any new programs added within the organization.
- Schedules of all new patients at the time of call.
- Document voyager messages in electronic health record and responds timely.
- Maintains knowledge of resources so that patients can be quickly connected.
- Organizes and prioritizes work load.
- Fills schedules throughout day when patients cancel/reschedule to assist with provider benchmarks.
- Assists with no show and cancellation process.
- Reviews daily and weekly schedules for accuracy of scheduling – day before and day of.
- Works on reports such as, preventative, gaps in care, well child, and no-show to get patients scheduled.
- Participates in all safety program training, drills and education sessions AND may include assignment to an emergency response team.
C. MINIMUM QUALIFICATIONS:
Education: High School graduate.
Experience:
- Must possess professional & courteous internal/external customer service skills.
- Strong organizational skills and the ability to work in a fast paced team environment.
- Work effectively with a team.
- Ability to communicate articulately and comprehend written and verbal communications.
- Ability to function efficiently in a stressful working environment.
- Ability to work collaboratively with people of diverse cultures and lifestyles.
- Ability to communicate effectively with internal and external customers.
- Ability to problem solve independently and in a team environment.
- Basic understanding of medical test and requirements for test as to provide the patients with appropriate information.
- Minimum of 2 years of medical office experience along with basic Medical Terminology and billing (insurances) suggested
- Adheres to Hometown Health Center’s employee immunization policy.
Licensure: None required
D. JOB COMPETENCIES (Include Age Specific requirements for clerical workers):
- Suggested Insurance Medical billing.
- Computer literacy
- Excellent written and oral communication skills
- Problem solving skills
Reports to: Practice Manager
F. AMERICANS WITH DISABILITIES ACT REQUIREMENTS
Environment Demands: Long periods of VDT exposure. Proper office ergonomic mechanics. May be repetitive and should alternate to avoid injury.
Physical Demands: Reading multiple handwriting. The ability to sit for long periods of time. Bending. Lifting up to 20 pounds. Reaching. Walking. Keyboarding. Standing for copying and filing. Moderate eye strain.
Mental Demands: Stressful. Very active and fast paced. Multiple interruptions. Deadlines (sometime with short lead time). Ability to prioritize. Problem solving. Ability to deal professionally with irate customers. Ability to work independently.
Manual Dexterity Required: Eye/hand coordination. Able to perform multiple tasks in short time frames.
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Updated March 14, 2024
Updated March 14, 2024